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Customer Showcase: Wireless Devices Around the World Rely on Digi

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Every day Digi works with customers around the world to deploy connected solutions that businesses rely on. From the ability to monitor device health to using data to make more informed decisions-connected devices are modernizing business operations. Here are a few of the many companies we are proud to work with.powerowners

PowerOwners | Solar Energy

How do solar energy providers  measure the effectiveness of their solar panel deployments? You’ll probably get a wide variety of answers depending on who you ask. PowerOwners saw this inconsistency in the solar industry as an opportunity to create a standard benchmark to measure the performance of solar assets.

The centerpiece of the system is the Deno Smart Sensor. The sensor measures sunlight and temperature to simulate an energy benchmark. It’s placed alongside solar panels, the Deno Smart Sensor is pictured to the right. Data is transmitted wirelessly by a Digi XBee PRO 900HP and collected within Digi Device Cloud. This service replaces the commonly used weather stations, which were difficult to deploy and provided inconsistent data. Read the full story here.

Powermat | Wireless Charging

powermatThere are few things more frustrating than a dead phone battery. Almost everyone relies on their smartphone to get through the day-whether it’s for business or entertainment.

Powermat developed a creative solution that involves wireless charging and ZigBee technology. Their mission? Ensure that smartphone users never have to worry about where keeping their device charged. It’s easy to use, requires no cables or outlets, and gives businesses a service to offer to their customers. Powermat is able to manage their global deployment of charging stations via the cloud since each charging network is IP-enabled with an XBee Gateway.

The Powermat stations can be found at large retail chains like Starbucks, a select number of universities, and airport terminals. Users can install the Powermat app on their phone so they can locate the most convenient location for their next charge. Learn more about the Powermat service here.

MicroPower Technologies | Remote Video Security Systems

css-inline-solveilUtility providers often have assets widely distributed across remote areas. Ensuring security of substations or monitoring weather conditions can be a costly endeavor. And, when millions rely on your company for power, an outage can have large consequences. MicroPower works with utilities to create an easy to install solution that gives energy providers the ability to ensure their customers have reliable power. A means to remotely monitor their sites also allows for faster troubleshooting and fewer unnecessary maintenance visits.

MicroPower Technologies’ solar powered video system is made possible by the Digi TransPort WR21. The wireless cellular router is easy to install and provides the connection needed to stream video to a central database that can be accessed by network operators. Click here to read more about this solution.

Read more about how Digi customers are inventing new business models and changing their respective industries, visit our customer success page.


ConnectPort TS 16 MEI Webinar Q&A

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As a follow-up to our webinar on the ConnectPort TS 16 MEI, we’ve answered some of the most commonly asked questions that were submitted during the session. If you are looking to view the original webinar, you can access it here.

Does the device support TCP sockets or RealPort?
The ConnectPort TS family supports RealPort and Device Initiated RealPort connections as well as direct socket connections to the serial ports using TCP socket, UDP socket, SSH, TLS/SSL and RFC 2217.  This is configurable per serial port.

In the case of TCP and UDP socket connections, how do you identify each serial device?  

Screen Shot 2015-08-20 at 10.56.37 AM

Would you load the RealPort in the Guest Instance for VMware environments?
Yes, RealPort is installed in the Guest Instance, the method of loading it and using it is the same as it would be in a conventional server running the same OS.  There are no special instructions required to use RealPort in a virtualized server like VMware.

Driver Installation instructions are included in the Quick Start Guide:

What serial cables can be used with the ConnectPort TS 16 and 16 MEI?
The ConnectPort TS family uses the same pinout as the PortServer TS family. Cabling information for the products is on the product support page and a list of commonly used cables is available at:


Where can I get the RealPort driver and are there any costs for using it?
There is no cost for using the driver. It can be loaded on multiple machines and there is no license key required to install it.

RealPort Driver is available at: http://www.digi.com/realport

What power supply is used and does it support international voltage?
The ConnectPort TS 16 has an internal power supply that supports 100-240VAC 50/60 Hz.

The ConnectPort TS 8 has an external power supply that supports 110-240VAC at 50/60Hz.

Visit the ConnectPort TS 16 MEI product page to learn more.

Customer Showcase: Wireless for Today’s Connected City

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Every day Digi works with customers around the world to deploy connected solutions that businesses rely on. From the ability to monitor device health to using data to make more informed decisions-connected devices are modernizing business operations. Here are a few of the many companies we are proud to work with.

EMTEST | Public Transitcss-featured-emtest (1)
As city populations continue to grow and public transportation demand rises, public transit agencies are finding innovative ways to handle the influx of passengers. Implementing wireless technology at ticketing kiosks and on-board displays helps streamline operations while also helping to improve the overall rider experience.

EMTest, a technology solution provider for transportation, uses the ConnectCore® 6 as the engine that powers its Emlines system. The ConnectCore 6, based on Freescale’s i.MX 6 applications processor, is a compact module that provides engineers all of the features necessary to build unique wireless applications.

EMTest gives transit operators the ability to facilitate ticket sales more efficiently, optimize vehicle routes—and it provides passenger Wi-Fi. With the fare collection system tied into the rest of the operations team, riders are provided with information such as next stop, travel times, and transfer information. The data collected is also essential for more efficient fleet management.

Owlet Nightshift by Schreder | Connected LightingRoundabout at twilight
As cities deploy LED street lights to cut energy costs, they’re also turning to wireless technology for data collection and remote monitoring for their street lighting.

Utilizing Digi wireless technology, Schréder developed the Owlet lighting solution, which enables cities to retrofit out-of-date lighting infrastructure with long lasting intelligent technology. Within each light is an LED array along with a Digi XBee ZigBee module. The XBee radios create ZigBee mesh network-connecting all of the city’s street lights wirelessly. Data from each light is then sent to a single point, a cellular XBee Gateway, which then  connects to a cellular network.

The XBee Gateway allows the city to monitor and control lighting with Owlet’s web-based management tools. Also, municipalities don’t have to wait for a citizen to report an outage or check lights via scheduled inspections. The lights themselves can tell the city when they need to be serviced or replaced.

AddÉnergie | Electric Vehicle Chargingcss-inline-addenergie
Electric vehicles are a rapidly growing market, and with it, so has the need for charging. AddEnergie specializes in providing charging station networks for electric vehicles. The company provides the charging infrastructure for both the Electric Circuit and the VERnetwork™, the two largest charging networks in Canada.

AddEnergie uses XBee modules to connect stations throughout entire parking lots and a single gateway is used at each lot to enable cloud connectivity. In addition to relying on Digi wireless technology, AddEnergie uses the ConnectCard i.MX 28 as the brains of their system.

The system includes proprietary software, PowerSharing™ and PowerLimiting™, which interface with Digi products and notify the charging stations when energy should be lowered to help reduce costs.

To learn more about how Digi customers are changing their respective industries, visit our customer story page here.

XBee Takes Flight at NASA Wallops Flight Facility

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You may remember this post from last year sharing the upcoming NASA experiment involving XBee. Well, after a few delays (launching rockets is complicated!), XBee finally took flight. XBee-Launch-Space

Early in the morning on July 7, NASA launched a NASA Black Brant IX suborbital sounding rocket from their Wallops Flight Facility. Onboard the rocket was an experiment testing Exo-Brake technology. XBee was used to collect sensor data including temperature, air pressure, and 3-axis acceleration parameters.

NASA is considering Exo-brakes as a possible solution for returning cargo from the International Space Station (ISS), orbiting platforms or as possible landing mechanisms in low-density atmospheres. This was one of many tests used to analyze its effectiveness, but the first to incorporate an XBee connected sensor network. If you would like to read more about the Exo-brake, check out this article.

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We’ll have more coverage coming soon including video interviews with the engineers involved. In the meantime, you can learn more about the experiment in the articles linked below:

NASA’s Official Announcement on the Launch

Wireless-in-Space: How NASA Testing is One Small Step for Planetary Internet | Wireless Design Mag

IoT Tech Goes to Space with NASA | IoT Evolution

Have any questions about the launch or the technology involved in the experiment? You can reach us on Twitter at @XBeeWireless or comment below.

Customer Showcase: Wireless Technologies Create Foundation for Disruptive Businesses

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Every day Digi works with customers around the world to deploy connected device solutions. Businesses across a variety of industries are realizing the value provided by internet connected assets. From the ability to monitor device health to delivering media relevant to a local audience, connected devices are modernizing business operations. Here are a few of the many companies we are proud to work with.

Monster Media
Digital Signage is a rapidly growing industry as 4G LTE becomes more prevalent and consumers expect a more interactive experience with signage and digital displays.  Monster Media is a leader in this relatively new industry. The company specializes in delivering dynamic and interactive media to high traffic venues like college campuses, conferences, sporting events, and much more.Screen Shot 2015-04-03 at 12.47.38 PM

The team was in need of a quick and simple way to connect their digital displays to the Internet in order to provide relevant and fresh content out to the world. Cellular connectivity was an obvious solution due to its the ease of deployment. Wi-Fi is another popular solution for digital signage, but often adds complexity due to coordinating with local IT as well as taking on additional security-related risks. Cellular connectivity also makes mobile assets a non-issue since no cabling is required and zero dependence on other infrastructure. With these advantages in mind, Digi TransPort WR21s are now found inside each of Monster Media’s kiosk providing a secure and reliable cellular connection

In addition to a reliable connection for delivering content, Monster Media is able to use the Digi Remote Manger for updating device configurations and firmware from the company’s NOC.

US Water
US Water provides a variety of engineering services, equipment, and field services. To enhance their offering and further differentiate themselves from larger water treatment firms, the company wanted an advanced monitoring solution that could reduce operation costs and enable their field service team to focus on high value tasks.css-thumbnail-us-water

Utilizing XBee ZigBee Modules and cellular connected gateways, their remotely connected sites give U.S. Water an easy way to monitor customers’ usage of chemicals, tank levels, and additional insight into their supply chain. Digi also partnered with Verizon to create a data strategy that made sense for their business.

Clean Hand Safe Hands 
Washing hands is one of the simplest and easiest ways to reduce the spread of disease. According to the CDC, in 2011 there were 721,800 hospital-acquired infections. Clean Hands Safe Hands saw this as opportunity and created a wireless system to remind hospital employees to clean their hands.chsh-logo-300x118

The entire system is made possible by a combination of three wireless technologies: ZigBee, Bluetooth, and Cellular. Employees’ badge reels are Bluetooth-enabled so the hand sanitizer dispensers can record when hands are washed. The dispensers are all connected by a ZigBee mesh network and data is sent to a single cellular take out point via the XBee Gateway.

The XBee Gateway enables cloud connectivity, so hospitals can easily generate reports on their compliance and remotely monitor devices.

 To learn more about how Digi customers are changing their respective industries, visit our customer story page here.

Cellular Connections You Never Knew Existed

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You drive into a gas station and notice the LED sign that reads how high the Powerball® is this week. You pull up to the pump and make a mental note to buy a ticket. As you wait for your tank to fill, the screen on top of the pump shares today’s weather and a few specials you can find inside. Then, you walk into the gas station to buy that lottery ticket. The lottery register greets your purchase, and you’re ready to move on with your day—hopefully with the winning ticket in your pocket.

During your time at the gas station did you ever consider how many wireless connections were at work? Probably not.

When you do think of wireless connections, it’s likely Wi-Fi hotspots or smartphone payment tools like Square that come to mind. However, there are many little-known and less visible ways that retailers and service providers use 4G LTE connections to make operations work. From digital signs to lottery terminals, wireless connections help make our world go around in ways you may have never imagined. They’re all working to create an experience for you as a customer and a return for merchants and manufacturers. Let’s dive deeper into a few applications where invisible wireless “workers” are impacting your retail environment.

Lottery TerminalsScreen Shot 2014-07-15 at 10.20.07 AM

Tucked behind the counter at your local convenience store, you’ll find that signature register or lottery terminal. You might just think of this as the machine that prints your easy-pick, but if the terminal gets disconnected the vendor is on the hook for much more than your ticket alone. It’s up to the store to ensure the machine is up and running at all times, so no revenue is lost. In fact, the damage can add up to more than all of the numbers on your ticket combined. For that reason, many of these terminals are connected to a datacenter with both a satellite and a 3G or 4G LTE connection.

Although the vast majority of lottery revenue is returned to players in prize money, the remainder pays for the operation of the lottery—including paying the retailer for hosting the lottery terminal. More importantly, the lottery also contributes hundreds of millions of dollars to state budgets. In 2012 in the state of Minnesota alone, $124M was contributed to funds such as environment and natural resources, game and fish, metropolitan parks and trails, zoos and infrastructure. The State Gaming Commission authorizes one vendor to operate their entire statewide lottery. In exchange for that level of access, the commission holds the gaming contractor accountable to maintain a high service level. If terminals aren’t able to communicate, the gaming contractor can be held accountable for damages of $20 per minute or more—per terminal.

Tire Air Vendingairtire

Hopefully, it’s your lucky day and you have a winning ticket in your pocket, but in the case that your day started out rough and your dealing with a flat tire, you can pull up next to an air-pump kiosk. Don’t have change? No problem. Swipe your credit card and the transaction is sent over a cellular connection.

While the connection makes payment collection more convenient for you, there’s a lot more at stake than meets the eye. In the past, technicians had to phisically visit every single machine to empty the coin bin– whether it was full or not. Not, a cellular connection enables the machine to report back how full the coin bin is, along with the health of the machine. This saves the manufacturer millions of dollars in employee and transportation costs, and it ensures all machines are up and running properly creating even more revenue– not to mention better customer service for the retail operations that host these machines.

In many cases, manufacturers experience a loss between money collection and revenue that makes it back to the business. In one example, receipt reconciliation loss was $11M per year. In the first year, a connection improved that loss by 80%, providing a bottom line impact of $8.8M. Lack of pick-up optimization (sending someone to collect the money after the machine is already too full to accept more coins) created an annual loss of $5.5M; that was improved by 50% and impacted the bottom line by almost $3M. Downtime, which caused the most significant loss at $12M per year, was improved by 30%. With numbers like these, an air vendor could easily double the value of the system in one year alone.

Charging Stations & Digital Signs

Have you ever charged your mobile phone while enjoying a cup of coffee at Starbucks? If you have, you know that finding a free plug in a packed coffee house can be hard. These charging stations can be even more valuable at the airport —we’ve all fought for that prime spot in the flight gate waiting area. Now, Monster Media has created a digital experience to accompany the convenience. You’ll see a digital ad while your phone or laptop is being charged. That content is delivered by a 4G LTE connection—the same type of connection that can also deliver information to the display screen on a gas pump.

Wireless charging stations are a huge value-add to customers, and in Starbucks’ case they encourage people to stick around longer—which leads to more coffee sold. For advertisers, this value can be paired with their message—a message that might even be specific to your currently location. Similarly, at the gas pump, customers have the convenience of catching the news or relevant information while pumping gas, and gas stations are able to advertise deals to lure customers into the store to make purchases.

Bottle Recycling Machine

For some of us, returning bottles is a well-known past-time. But for many states, reverse vending machines are becoming common-place. In either case, the system enables consumers to recycle, make money and keep neighborhoods clean. Recycling is so popular today that machines can fill up fast, which causes downtime. How does the vendor know when the machine is full? A cellular connection to HQ. recycling-logo

rePLANET added a cloud connection to their recycling center solution. Without a wireless connection to the machine, a technician would have to drive hours, costing the company hundreds of dollars. Now, with a wireless VPN connection, the machine reports its capacity remotely. The technician’s PC can be remotely controlled with the cellular connection to get updates and new configurations. The new method costs less than 20% of the cost of drive time and shipping and takes about 10% of the total time previously required to correct problems.

So, the next time you pull up to a gas station or visit a store, take a closer look at the digital sign, lottery terminal, air pumps and bottle recycling machines—you won’t be able to see the wireless connection, but you can be sure that it’s working for you and for the stakeholders who put it there. Those wireless connections are making your life easier and more interactive, and driving revenue and extreme savings for organizations all around the world.

Want to learn more about how businesses are using cellular technology? Check out this story to see how Tel-O-Fun is using cellular connections to handle bike rental payments in Tel Aviv.

Devergy Expands Solar Power Possibilities in Africa

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Did you know that roughly 1.7 billion people are not connected to a power grid? In Sub-Sahara Africa, the number is around 500 million. For many, the infrastructure simply doesn’t exist. The modern day conveniences we take for granted such as being able to read at night, cooking on the stove top and refrigeration can be a hassle, or close to impossible, with no access to a reliable source of electricity.

The challenges of installing a power grid in remote and undeveloped areas can be numerous, so how do we reimagine how to deliver reliable electricity and move past the traditional power grid system? Thankfully, Devergy is solving this tricky problem. Using solar power and wireless technology, Devergy has built a sustainable business that’s helping villages in Tanzania and Ghana meet their energy needs.download

Who is Devergy?
Founded in 2010 by Fabio De Pascale, Gianluca Cescon and Daniel Ponz, Devergy is a social enterprise committed to providing an affordable and reliable source of energy to low-income people throughout Tanzania.

Their customers live in rural areas of the country where a power grid is nonexistent and residents do not have the money necessary to purchase a personal solar home system.

Residents in Tanzania typically spend between 6 and 25 USD per month on kerosene, phone charging, and dry-cell batteries for radios. After the installation of Devergy’s solar grids, residents spend as much as 20% less than what they were spending on kerosene for lighting and 50% less for phone charging. Not only does Devergy provide a clean, renewable and reliable source of energy, but it’s also substantially more affordable.

The service is based on village-sized energy micro-grids, which provide solar power to households and small businesses; it allows the users to connect lights and appliances such as radios, TVs and refrigerators. With the smart micro-grids, the usage of installed power is up to 70% more efficient than with equivalent solar home systems.

The key feature of the system is an energy meter that powers the household or business with a pre-paid pay-per-use approach, where customers top up their credit by using a mobile commerce platform, such as Vodacom M-Pesa. This is just like the system you would use to top-up a pre-paid mobile phone.

How it Works
Devergy uses Digi XBee technology for the communication network in its grids. Hundreds of nodes are connected with XBee–making the solar micro-grids smart, cost effective, and manageable. Devergy relies on XBee modules for its smart meters and is using Digi’s ConnectPort X4 for its ZigBee to GPRS gateways. Fabio, co-founder of Devergy says, “The plug and play, flexible nature of the Digi product was fundamental to get our services to the market faster.”

Devergy’s customers receive an unprecedented service thanks to a system that is designed to require no user maintenance and is remotely monitored for faults, so that the reliability and availability of the service is unmatched. Local representation of the company is ensured by the appointment of a village agent, selected based on recommendation by the village committee and trained by Devergy to perform technical support and sales. This ensures the customers always have a well-known and trusted counterpart to deal with.

Devergy has successfully connected more than 800 customers since 2012 to reliable, clean and safe electricity with a service sufficient to satisfy their needs for many years to come.  Currently, they are active in two regions and quickly growing their customer base. In addition to Tanzanaia, the Devergy grids are also licensed to third parties in Ghana, where they power 3 villages.

Visit Devergy.com to learn more about what they do!

Today’s Industrial Internet of Things Solutions Are Built, Not Bought

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-Every industry and solution requires a

The article “Don’t hold your breath for the industrial IoT platform” by Cormac Foster caused quite the buzz when it made its debut on Gigaom last month. With rebuttals from industry players like Mike Dolbec, managing director of Venture Capital GE Software, we took notice.

What stood out the most? Despite the tensions expressed in reader comments, we agree with Foster and thought that some of the best points of the piece were overlooked.

What others overlooked is that Foster isn’t downplaying the role of the Industrial Internet of Things. He’s simply pointing to its enormity.

“The industrial IoT will eventually eclipse consumer markets, in terms of both the number of connected devices and the volume and value of connections. But the market’s potential is so large because it’s not just one market.”

We couldn’t agree more. The Industrial IoT is a mega trend, and its economic value add will show that in time. It is not a single market, but rather a market of markets. For example, our business at Digi International spans over half a dozen different vertical industries and even more underlying applications and use cases.

Different solutions may require different hardware approaches, networking technologies, cloud data storage, reporting and security requirements. We’ve had to learn the different languages of proprietary machines–becoming ‘machine linguists’ in the process.

To approach this vast “megatrend” landscape requires a versatile toolkit of wireless and embedded technologies and software and integration services, because each customer use case and scenario has its own optimized solution.

In the industrial world, you build an IoT solution, you don’t buy one. You might be able to go and buy a wearable at Best Buy or Target, but here in the Industrial IoT there’s no one-size fits all standard today. Furthermore, a lot of new entrants in the supplier space offer one point solution or one point product. They have a single hammer, so everyone’s problem is declared a nail. That’s why their ability to deliver value to customers is limited.

Industrial Internet of Things solutions today are about creating a strategic competitive advantage for your business. If it were easy to do–if you could just buy one off the shelf and implement it–would it be a real advantage? For how long? As early adopters of IoT realize the business benefits of lower costs or the ability to deliver superior customer service, laggards will find themselves at a competitive disadvantage.

As I said before, every industry and solution requires a different combination of technologies and approaches to get the job done. A solution for a city looking to reduce their electricity bill using a smart street lighting system is completely different than a medical device maker who needs to bluetooth-enable products. The same goes for someone deploying precision agriculture equipment, or industrial fuel tanks.

For example, wireless mesh networking technology often powers smart street lighting IoT projects, which can reduce electricity costs that can account for a big chunk of a city’s energy expenses. One of our customers’ systems, which gives city crews a view into every light and its status via a web application, helps cities save up to 85 percent on energy costs. And, with reduced CO2 emissions, it also helps to protect the environment.

The Bottom Line: There’s No Panacea or Single Standard today

Our IoT customer solutions span dozens of industries and hundreds of applications– each with different business goals and technology needs. So, yes, we have to agree with Foster. There’s no one Industrial IoT platform. We wouldn’t hold our breathe either. Internet of Things systems for commercial use are created with industry and application specifications in mind, as they should be. As Foster said, “the market’s potential is so large because it’s not just one market.”

Interested in learning more about today’s Industrial Internet of Things solutions? Here are a number of customers who are experiencing the benefits.

Contact a Digi expert and get started today! Contact Us