Etherios, a division of Digi International (NASDAQ: DGII), announced it has released the latest version of The Social Machine, Version 3.0, with an updated Machine View with an expanded suite of data visualization tools and custom buttons that can drive actions directly on machines.
The Social Machine is the only solution that enables organizations to easily transform raw machine data into actionable business information by providing products with a voice. It connects all types of products and machines with core business processes via the cloud, empowering businesses to connect with customers in entirely new ways. With The Social Machine, organizations can listen to their connected products and create new levels of internal collaboration, breaking down silos, getting closer to their customers and unlocking new sources of productivity gains in sales, customer service and R&D.
For instance, products can automatically inform a support organization before they break down, allowing customer service to move from a reactive to a preventative service model. Data can be shared with research and development to drive improvements in next-generation products. High usage of devices by customers can result in a notification to the sales team creating up-sell and cross-sell opportunities.
New in Version 3.0 is an expanded Machine View, which has a complete suite of data visualization tools that provide powerful insights built into the Salesforce Platform. The updated Machine View allows users to holistically view their networked machines’ data and then drill down to analyze it at the most granular level possible. With expanded data visualizations, the user can achieve a deeper level of analysis and therefore derive new insights about their machines. This level of detail is important in properly assessing a machine issues and having a more rich set of data increases first call resolution.
Additional new features include the option to view the previous 24 hours’ worth of data including minimum and maximum data averages for any specified time range, and overlaid alarm icons synched to preset data points, making the user’s troubleshooting and analysis process easier and more efficient.
Also new in Version 3.0, developers can create custom Salesforce buttons that trigger actions on a machine in the field. This gives organizations two-way communication with their remote machines and the ability to initiate actions on remote machines with the push of a button from the Salesforce Platform. Remote control of machines means that businesses can reduce the cost of unnecessary field service deployments.
Comments on the News
“Today, companies are looking for easier ways to turn product data into actionable business information, said Larry Jovanovic, Vice President of Cloud Product Management at Etherios. “With Version 3.0, The Social Machine continues its rapid evolution, providing even more powerful tools for easily integrating machine data into core business processes, unlocking new sources of efficiency and productivity gains across the enterprise.”
“The Social Machine is a key part of Etherios’ industry-first end-to-end M2M solution for companies looking to connect, network, and add intelligence to their products and machines while enhancing overall corporate efficiency and productivity,” said Mike Dannenfeldt, senior vice president of Etherios.
“The Social Machine works with TankScan,™ ATEK’s remote level monitoring solution for tanks, to provide critical predictive, preventative service information about the health and well-being of every device that we have in the field—which allows us to step up our game in providing service options to our end user, said Sherri McDaniel, president of ATEK. “We now have additional solution offerings for our customers that solve their end-to-end needs and provide additional revenue streams for ATEK.”
Built on the Salesforce Platform, the world’s leading cloud platform for social and mobile business apps, The Social Machine is currently available on the AppExchange at https://appexchange.salesforce.com.
For more information about The Social Machine, visit: http://www.etherios.com/products/the_social_machine.
Etherios, a division of Digi International, works with organizations of all sizes and across a diverse range of industries to deliver best-in-class cloud-based products and services. Capabilities encompass advisory, salesforce.com, wireless design and M2M consulting services. Etherios also offers cloud-based products, Device Cloud by Etherios™ and The Social Machine®. Together, these product and service offerings uniquely position Etherios as your end-to-end M2M cloud solution expert. Etherios is a salesforce.com Platinum Cloud Alliance Partner with offices in Chicago, Dallas, Minneapolis and San Francisco. For more information, visit www.etherios.com.