A quick reference for Ordering Procedures, Technical Support and Engineering Services.

Ordering Procedures
The following elements should be considered when ordering product from Digi:

Manufacturing/Facility Information
Digi's principal products of manufacture are communication products. Digi's primary manufacturing facility is in Eden Prairie, Minnesota, USA.

Digi is a ISO 9001-compliant manufacturer as well as the seventh vendor in the world that is compliant with the Full Quality Assurance (Annex IV) Approval, a compliance method based on ISO 9001 standards and the TTE Directive for the European Union which authorizes companies to design, test, manufacture, label and ship products for sale in the EU marketplace.

Forecasting
Digi lead-times are typically 10-12 weeks for unforecasted quantities and 4 weeks with a forecast. Lead-times may vary based on international ship to locations and whether or not a freight forwarder is utilized.

It is our goal to continue to reduce lead-times and increase flexibility, therefore Digi relies on the accuracy and completeness of your forecasts in order to plan production. It is desired that we receive a rolling six-month forecast at least once a month.

Placing a Purchase Order
The following information must be available in order to deliver product in a timely fashion:

F.O.B. Point, Payment Terms, Delivery Dates
Shipping is F.O.B origin. Payment terms are due 30 days from date of invoice.

Digi will assume, unless otherwise negotiated, a 5 day early, 0 day late target whereby product arrives no more than five days earlier than the requested delivery date and zero days late.

Domestic Shipments
If a delivery date is not specified, standard product is shipped 5 days ARO (after receipt of order). Custom packaging and labeled product may require additional time to assemble, please refer to Section 1.0, Forecasting.

International Shipments
Standard product with an International destination is typically shipped 5 days ARO (after receipt of order) if a delivery date is not specified. Custom packaging and labeled product may require additional time to assemble as well, please refer to Section 1.0, Forecasting. In addition, International shipments may require specialized documentation provided by Digi:

The originals are included in the shipment, and copies are maintained in the office of the International Shipping Coordinator.

Custom Packaging
Custom packaging refers to any changes or alterations of Digi standard packaging or labels in such as:
alternations in packaging materials including:

Kits
Kits are referred to as individual re-shippable boxes consisting of the desired content, for example, you may want to choose to have the PC/8e board only and a specific cable packaged together without a manual. The kits are then packaged in an overpack, (the quantity in the overpack depends on the product).

In bulk shipments, the following methods are used, but vary in type and quantity according to product:

Note: Any custom packaging and/or labels will change the Bill of Material; therefore, a custom Digi part number will be assigned to modified product. Custom labels may include minimal Digi identification (i.e., part numbers) for internal identification.

The following must be received in order to establish custom labels:

Upon receipt of the product specification information, Digi will:

Product Modifications
Digi has the capability to provide modified product in two primary categories:

Custom or modified product usually consists of one or more of the following components:

Should product modifications be required, Digi may request the following:

Packaging and Label Requirements
Digi has the capability in most cases to conform to custom packaging requirements. Generally, there is a preset lot size/minimum quantity buy for custom packaging which is determined by product type or shipping method (bulk or kits).

Reproduction of Documentation
Digi may provide rights to duplicate documentation under the following conditions:

Reproduction of Software
Digi may provide rights to duplicate software under the following conditions:

For more information: Please ask your OEM Account Manager for a Source Code License Agreement

Technical Support
The following services should be considered when ordering product from Digi:

How to Obtain Technical Support Assistance
Technical support assistance is provided via an Online Support Request.

Product Returns
When it is necessary to return product to Digi, a Returned Material Authorization (RMA) number is assigned to track the returned product.

For RMA procedures, click here.
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Warranty Information
Please see Warranty Terms and Conditions policy as stated on the literature package included with standard packaged product.

Engineering Services

Product Design
When a new product is initiated or a design modification is required, project plans and goals are established and closed loop processes are used, such that the results of each major phase of the development fulfill the goals for that phase and discrepancies are evaluated before product is released.

Digi implements the following procedures for Product Design:

For more information on quality and operational procedures, please ask your OEM Account Manager for the Digi Quality Manual(Hot-Link to registration form).

Digi implements the following procedures for Product Design:

For more information on quality and operational procedures, please ask your OEM Account Manager for the Digi Quality Manual(Hot-Link to registration form).

ECO Process
Prior to releasing an ECO, the Design Engineer will issue an Engineering Change Notification (ECN) explaining the changes initiating the ECO, and the expected effectivity date of the ECO.

Typically Digi will provide notice by ECN thirty (30) days prior to ECO activation.

An Engineering Change Order (ECO) documents:

How to disposition affected items:

Assembly Revision/Part Number Change
If an assembly has an item change, i.e. quantity, part number, or location, the revision is changed.

The Design Engineer determines whether the proposed change allows the assembly to remain physically and functionally interchangeable with the current configuration.