Digi Remote Manager

The command center of your
intelligent network

Configuration Manager
Digi Remote Manager includes a powerful feature – Configuration Manager – that serves multiple purposes in mission critical applications. You can quickly group any number of devices and apply the same configuration to all of them for rapid deployment. And it enables you to make individual or group configuration changes after installation, and still manage those specialized configurations in groups. Configuration Manager also monitors your deployed devices for unintended or unauthorized configuration changes and remediates them, as an additional layer of device security.
Scheduled Automation
Digi Remote Manager simplifies network management. You can schedule tasks to manage and update one or more device groups, as needed, with one-time or regularly occurring tasks. Perform system tests, ping devices, send file downloads or push out security patches and firmware updates at specified times or upon specified conditions. Set up tasks to check health metrics across your device network, launch business processes or issue reports. Use this powerful feature to set up management of tedious tasks that do not require human intervention or that would be challenging and time consuming to perform across your entire network.
Instant Alerting
Set alerts for a wide range of events and conditions, as needed for your application. These can include temperature sensor readings, tank level monitoring and other sensor readings for changing conditions. You can also set device monitoring alerts. For example, if a device is scheduled to wake up at scheduled times to perform a specific function, you can schedule alerts to be sent to your Digi Remote Manager dashboard or mobile device in the event that the device does not wake as scheduled.
Remote Reach logo

Digi Remote Reach: Secure Remote Access Without VPN Complexity

Remote Reach is a built-in Digi Remote Manager capability that enables secure browser-based access to devices behind Digi routers using direct peer-to-peer connectivity. Unlike traditional remote access tools that route sessions through vendor cloud infrastructure, Remote Reach establishes a secure direct connection between the user and target device for faster, more reliable and more secure remote operations.

Edge Intelligence
Digi Remote Manager lets you track and manage devices at the edge of the network and program those devices with edge computing functionality. Employing an edge compute strategy can help to improve network load by moving some of the data processing to edge devices. With Digi Remote Manager, you can use Python to program the desired edge functionality and then rapidly deploy firmware updates to all devices in a selected group.
TrustFence Security
Digi Remote Manager integrates with Digi TrustFence®, a sophisticated security framework that supports a “defense in depth” strategy for businesses deploying networks of connected devices. Digi TrustFence enables you to quickly add device security, device identity, and data privacy capabilities to your application or product design using Digi devices.
 

Configure, Deploy and Manage Remote Assets Securely

 
Digi Remote Manager is available on desktop, tablet and mobile. Digi Remote Manager multiscreen - dark mode View the high-level health of your deployed inventory with dashboard view (dark mode). Visually pinpoint the location of your devices with map view (dark mode). Digi Remote Manager — Your IoT Command Center video Digi MCP Server Digi Containers Digi Mobile VPN Digi WAN Bonding SOC 2® Type 2
  • Industry-leading cloud and edge tools for rapid device deployment, and easier asset management
  • Monitor IoT devices, asset performance and security with bi-directional communications
  • Automate mass firmware and software updates to enhance functionality, stay in compliance and scale your deployment
  • Access data from edge devices that were previously out of reach
  • Integrate device data through open APIs to gain deeper insights and control with third-party applications
  • Receive real-time alerts and detailed reports on network health and device conditions
  • SOC 2® Type 2-certified cloud services for security, availability and confidentiality
  • Enable secure AI connectivity with Digi MCP Server to power intelligent operational workflows
  • Digi Remote Reach enables secure peer-to-peer browser access to remote IT and OT infrastructure directly through Digi Remote Manager without VPN complexity

What Is IoT Device Monitoring?

IoT device monitoring lets businesses keep watch on vast numbers of deployed IoT devices and billions of data points for two purposes: to gain actionable insights from those devices and processes, and to ensure the devices are functioning properly. With IoT monitoring, organizations can scale their IoT deployments with the assurance that they can track every device, monitor performance, get notification of security vulnerabilities, gain insights whenever needed, and perform predictive maintenance across their entire deployment.

IoT Device Management That Works for You

IoT device management is not just a nice idea. It’s mission critical. Today’s connected devices are smarter, more feature rich and edge-compute capable. They are the eyes, ears and communications supporting your application.Digi Remote Manager You need a remote device management solution that integrates fully with your network infrastructure to automate processes, keep tabs on activity across your living network, and give you command over those devices in groups and individually for updates, patches, security and troubleshooting.

Digi Remote Manager (DRM) is the technology platform that brings networks to the next level, allowing networks – and the people who manage them – to work smarter. It transforms a multitude of dispersed IoT devices into a dynamic, intelligent and secure network. Now you can easily activate, monitor and diagnose hundreds or even thousands of mission-critical devices from a single point of command. Edit configurations, update firmware, schedule and automate tasks — all from your desktop, tablet or phone.

You can also easily extend your network at scale with bi-directional, open integration and add intelligence to the edge with custom code, APIs and Python scripts and Digi MCP Server. With Digi Remote Reach, teams can securely access downstream IT and OT infrastructure directly through Digi Remote Manager without VPN complexity. All the while, software-defined security diligently safeguards your entire Digi ecosystem. What’s more, DRM delivers all of the above with a lower first cost and subscription cost than other industry options.

DRM continuously monitors device health, configuration compliance and operational status, helping organizations proactively identify issues, maintain security standards and reduce operational risk across distributed deployments.

SOC 2® Type 2 Compliant

SOC 2 Type 2Digi Remote Manager and Digi Genesis are SOC 2 Type 2 compliant, validating Digi’s independently audited controls for security, availability and confidentiality. This attestation reinforces Digi’s commitment to protecting customer data, ensuring operational integrity and delivering trusted cloud infrastructure for compliance-driven industries and enterprise-scale IoT deployments.

Need an on-premises IoT solution?

Digi Remote Manager (DRM) is a cloud-based IoT management platform. Digi On-Prem Manager (Digi OM) subscriptions are also available as an on-premises IoT management platform solution. 


Advanced Capabilities Included with Digi Remote Manager

Digi Remote Manager includes advanced capabilities that help organizations simplify operations, enable AI-ready infrastructure and securely access remote IT and OT systems from a single platform.

Digi MCP Server
Digi MCP Server

Make Digi infrastructure AI-ready with a hosted Model Context Protocol endpoint that securely exposes Digi Remote Manager capabilities as standardized AI-accessible tools.

Learn more about Digi MCP Server

Digi Remote Reach
Digi Remote Reach

Enable secure peer-to-peer browser access to remote IT and OT infrastructure directly through Digi Remote Manager without VPNs, cloud proxies or client software.

Learn more about Remote Reach

Digi Value-Added Services

Extend Digi Remote Manager with optional value-added services that enhance application deployment, secure connectivity, resiliency and edge intelligence across distributed infrastructure.

Take Command.

Your Network. Your Way.

PlayWatch the Video
Take Command. Your Network. Your Way.

Manage Your Network Your Way

Remote device management: network-wide updates, data insights and control. Digi Remote Manager delivers centralized visibility and automates processes at your command, with actionable 24/7 remote monitoring.

Automated Network Monitoring
Automated Network Monitoring

To keep tabs on dozens, hundreds or thousands of active connected devices requires network monitoring software. Human eyes can't keep up. With Digi RM remote monitoring tools, you're in command. As your IoT device management platform, Digi RM watches your network for disruptions and intrusions, and lets you know when you need to take action. Set alerts for important conditions. Get reports on network performance. Check on any device, anywhere, anytime.

Configuration Management
Configuration Management

Digi Remote Manager has what other IoT device management platforms don't: the ability to configure all of your devices at once, make individual configuration changes, and still manage those specialized configurations in groups. Create group and individual configurations. Deploy rapidly and accurately. Let Digi RM monitor device security.

Firmware Updates
Firmware Updates

Today's IoT devices are smarter, more feature rich, and have more tasks to perform at the edge. And they are not static. You may need to update firmware to enhance functionality, download custom scripts, keep your devices in compliance with corporate security policies, or deploy patches for threats to IoT security. Digi Remote Manager puts the network management tools in your hands to deploy firmware updates or send files to your devices in minutes, even if you have a network of many thousands of devices. Manage your dynamic network with a few clicks. Keep your devices secure.

Edge Computing
Detection and Troubleshooting

Digi RM is always on, even during your network manager’s off hours. As your network monitoring solution, Digi RM lets you know when issues arise, sending alerts and delivering reports so your team can rest easy. At any time, they can gain the insights needed on the health of the entire network or individual devices and remotely troubleshoot, test and reboot devices as needed. Put network monitoring tools to work for you, so you can work smarter.

Great Organizations Use Digi Remote Manager

ElectriCities of NC

Edge Computing

Leverage the power of edge computing to control your network performance using Digi RM to load and manage Python scripts on your Digi devices. Quickly and easily integrate Digi RM with third-party cloud services such as Microsoft Azure, AWS and the Google Cloud Platform. Digi RM can act as facilitator between edge devices such as cellular radios, gateways and routers and many different third-party services. It can then simplify the ability to get your data where you want it to go. Add edge intelligence. Reduce latency and enhance your network efficiency.

Find Out How
Control

Control

Centralized visibility

Manage

Control all your Digi IoT devices from one place.

Extensibility

Bi-directional APIs allow you to integrate your existing network controls into Digi RM.

Edge Computing

Enhance network performance with scripting and containers.

Productivity

Productivity

Do more with less effort

Grouping

Remotely configure groups in multiple ways to best suit your needs.

Configuration Manager

Automatically manage device firmware, settings, and files.

Automation

IoT device monitoring, alerts and device updates.

Usability

Customizable dashboard widgets with dark mode.

Control

Security

Always-on, always-secure

Security

Dozens of security controls to protect your data.

Compliance

Comply with security standards like PCI, HIPAA and NIST.

Alerts

Create security alerts for individual devices, groups of devices or for all your devices.

Insights

Insight

Know your network

Reports

Pre-built reports provide the data you need most.

Location Services

Track and map your devices’ location data and GPS coordinates.

Visibility / Analytics

Set alerts to maximize device uptime.

Data Management

Generate new revenue opportunities via predictive insights.

Network Resiliency: Tools for Troubleshooting

Managing your device network is one thing when the network is up, but requires an out-of-band (OOB) management strategy in the event of network disruptions. Digi Remote Manager lets you remotely and securely access devices OOB, via console access. Network administrators have serial connection access through a combination of Digi RM's business-level service and cellular products running the Digi Accelerated Linux (DAL) operating system.

  • Provides central access to remote devices, even when they are offline
  • Enables secure out-of-band management via a serial connection
  • Dynamic SIM cards automatically disallow incoming IP traffic, by design
  • Communications through the console to Digi hardware passes through a pre-configured, device-initiated tunnel using TLS 1.2 encryption
Overcome Network Outages

Security Monitoring

Always on guard, software-defined protection safeguards a secure network and alerts you if key settings go astray. Digi RM’s Configuration Manager monitors device configurations across the network and includes settings so Digi RM can automatically remediate any changes. And with Digi TrustFence®, Digi RM enabled networks are protected at the highest levels. Download the TrustFence security brief
HIPAA & NERC/CIP Compliance

HIPAA & NERC CIP Compliance

Digi RM is a key component of HIPAA-compliant solutions. To meet HIPAA compliance, we recommend Digi RM as a conduit for secure patient data. Since it does not process health information, customers looking to implement a HIPAA solution do not need a Business Associate agreement signed, provided that they encrypt the data while it is passed through Digi RM. Download the connected health brief

The right fit for you and your network

Our SaaS pricing provides you with the level of benefits and options
that meets your needs

  • View and group device inventory
  • Update individual device settings
  • Update individual device firmware
  • Update device firmware in bulk
  • Device health metrics
  • Alarms
  • Mapping
  • File system access
  • SMS remote commands/out-of-band management
  • Custom configuration and installation support
  • Configuration Manager
  • Automatically manage device security compliance
  • SMS/UDP
  • Carrier integration
  • On-demand reports
  • Scheduled operations
  • Subaccounts
  • Web service APIs
  • Data streams

Explore the core capabilities of Digi Remote Manager — including secure device management, automation, AI-ready infrastructure with Digi MCP Server and secure remote access with Digi Remote Reach — designed to simplify operations and accelerate workflows across distributed IT and OT environments.

Key Digi Remote Manager features and descriptions

Feature Description Digi RM
Premier
View and Group Device Inventory Add devices to a group to logically organize and manage them.
Update Individual Device Settings Configure an individual device by using the built-in configuration interface or loading configuration files.
Update Device Settings in Bulk Multi-select devices in the list and load configuration files onto them.
Configuration Manager Create a snapshot of a unit’s configuration, firmware and file system contents, then propagate it to other units for configuration rollout, firmware updates and security compliance.
Firmware Management Update firmware for individual devices or groups of devices from a centralized interface.
Device Health Metrics Monitor health metrics, trigger alarms and view detailed device status to support troubleshooting.
Alarms Configure alarms based on health metrics, connection status, data usage, configuration status and other factors.
Mapping See the real-time location of devices in the DRM Devices page.
File System Access Use the File Management page in DRM to access and load files onto your devices.
SMS Remote Commands/Out-of-Band Management Send and receive SMS messages between DRM and a DRM-registered device.
Digi Remote Reach Enables secure peer-to-peer browser access to remote IT and OT infrastructure directly through Digi Remote Manager without VPN complexity.
Security Compliance Management Use Configuration Manager to monitor, alarm and remediate devices that fall out of compliance with approved configuration, firmware and file standards.
SM/UDP Allows devices to leverage the small data footprint of Digi RM SM protocol over UDP.
Carrier Integration Use cellular carrier information to support SIM provisioning, activation/deactivation, data usage reporting and alerting.
On-Demand Reports Create PDF reports containing health metrics and other operational data.
Automations Schedule and automate tasks across devices or device groups immediately, at a specific time and date, or on a recurring basis.
Subaccounts Create subaccounts managed from a parent account and restrict access by device subaccount.
Web Service APIs Connect Digi RM to third-party systems such as AWS, Azure, CRM platforms and customer management systems using RESTful web service APIs.
Data Streams Store time-series data in Digi RM that can be retrieved later by an external application using web services.
*Digi Remote Manager subscriptions are available and licensed per device.

Advanced Capabilities Included with Digi Remote Manager

Digi Remote Manager includes advanced capabilities that help organizations make infrastructure AI-ready, streamline troubleshooting and securely access remote systems from one centralized platform.

Digi MCP Server

AI-ready infrastructure for Digi Remote Manager and Genesis

The Digi MCP Server is a hosted Model Context Protocol (MCP) endpoint that securely exposes Digi Remote Manager capabilities as standardized AI-accessible tools.

It enables MCP-compatible AI systems to monitor, query and manage Digi-connected infrastructure and wireless WAN (WWAN) deployments at scale — without custom REST integration or additional infrastructure.

By bridging enterprise AI platforms with Digi’s secure device management environment, organizations can accelerate operational workflows, reduce complexity and gain intelligent, context-aware interaction with distributed edge deployments.

Digi MCP Server
What Digi MCP Server enables
  • Natural language fleet queries
  • AI-assisted troubleshooting
  • Fleet-wide firmware and configuration analysis
  • Telemetry aggregation and summarization
  • Alert and automation insights
  • WWAN performance visibility at scale
AI integration options

Traditional AI integrations rely on REST APIs wrapped in custom code, introducing integration complexity and long-term maintenance overhead. The Digi MCP Server provides a standardized Model Context Protocol interface purpose-built for AI connectivity.

Security and governance

The Digi MCP Server enforces authentication, authorization and policy controls before any data is shared or actions are executed. AI interactions respect existing user roles and permissions, preserving audit visibility and device integrity within Digi’s secure, SOC 2 Type 2-aligned infrastructure.

Secure AI access
  • API key authentication
  • Role-based authorization enforcement
  • Governance validation before execution
  • Audit visibility of AI-driven activity
  • Centralized rate limiting
  • AI executes only permitted operations
Standardized AI connectivity
  • MCP-compliant tool discovery
  • Structured request/response model
  • Framework-agnostic compatibility
  • Zero infrastructure deployment
Comprehensive tool coverage
  • Device inventory and filtering
  • Telemetry and historical stream access
  • Live device state and configuration queries
  • Alerts and automation workflows
  • Firmware management and compliance
  • Fleet summarization and analytics
  • Audit and account insights
How it works
  1. Generate an API key in Digi Remote Manager
  2. Configure your AI agent or MCP client to connect to the Digi MCP endpoint
  3. Authenticate via API key
  4. Tools are automatically discoverable
  5. AI executes only permitted operations

No servers to deploy. No middleware to maintain. No integration code required.

Download Digi MCP Server Datasheet


Digi Remote Reach

Secure out-of-band access for IT and OT infrastructure

Digi Remote Reach is a secure remote access capability built into Digi Remote Manager that enables browser-based access to devices behind Digi routers without VPNs, cloud proxies or complex remote access infrastructure.

Using peer-to-peer connectivity, Remote Reach establishes a secure direct connection between the user and target device. Digi facilitates the initial connection, then session traffic flows directly between the user and the remote site without passing through Digi cloud infrastructure.

Remote Reach supports both enterprise IT systems and industrial OT environments from a single interface, helping teams troubleshoot faster, reduce truck rolls and securely access critical infrastructure wherever it is deployed.

Digi Remote Reach
What Digi Remote Reach enables
  • Secure peer-to-peer browser access
  • No VPN or client software required
  • No cloud proxy in the session data path
  • Lower-latency remote troubleshooting
  • Centralized access through Digi Remote Manager
  • Remote access for both IT and OT infrastructure
Supported access types
  • RDP
  • SSH
  • VNC
  • HTTP/HTTPS
  • Telnet
  • Serial/COM
IT and OT teams can securely access:
  • Servers and workstations
  • Network switches and routers
  • Kiosks and branch systems
  • PLCs
  • RTUs
  • SCADA systems
  • Serial-connected industrial equipment

Remote Reach gives teams direct access to remote infrastructure through Digi Remote Manager without adding separate remote access tools or VPN complexity. Remote Reach is included with Digi Remote Manager and available on supported Digi cellular routers, including Digi IX25 5G, enabling secure browser-based access to remote IT and OT infrastructure.

Download Remote Reach Datasheet | Digi Remote Reach: Secure Edge Access


Digi Value-Added Services

Extend Digi Remote Manager with optional value-added services that enhance application deployment, secure connectivity, resiliency and edge intelligence across distributed infrastructure.

Digi RM Subscriptions
SKU: DIGI-RM-PRM-1YR Digi Remote Manager Premier - 1-year subscription DIGI-RM-PRM-1YR How to Buy
SKU: DIGI-RM-PRM-3YR Digi Remote Manager Premier - 3-year subscription DIGI-RM-PRM-3YR How to Buy
SKU: DIGI-RM-PRM-5YR Digi Remote Manager Premier - 5-year subscription DIGI-RM-PRM-5YR How to Buy
Digi On-Prem Manager
Digi On-Prem Manager
Digi Remote Manager is the technology platform enabling and automating the deployment, monitoring and management of thousands of devices from a single point of command. Compare Digi’s multiple offerings and varying subscription terms to meet your business needs.
  Get Started
Value-Added Services
Digi Containers
Digi Remote Manager enables deployment of custom applications via containers
  Get Started
Digi Mobile VPN
Secure VPN service with persistent connectivity for critical communications
  Get Started
Digi WAN Bonding
Resilient connectivity and maximum performance across multiple connections
  Get Started

Access the official support website for this product to obtain firmware updates, driver updates, software downloads, knowledge base articles, and user manuals.

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