Replies: 14

jeremym Posts: 660 From: Austin, TX Registered: Jun 7, 2006 Re: Trouble with Dell keyboard and ISO 8859-1 Latin-1 Posted: Aug 24, 2009 10:47 AM   Reply Newer firmware might help. Which firmware version are you running? To check this, go into the ConnectPort Display webpage and click the System Information link at the bottom-left, then copy/paste the firmware info.

julien.luthi@merckserono.net Posts: 10 Registered: Aug 24, 2009 Re: Trouble with Dell keyboard and ISO 8859-1 Latin-1 Posted: Aug 25, 2009 2:44 AM   Reply the firmware version is 2.1.0.0 (from 2005). I haven't seen a newer firmware on the product support page, is there one?

jeremym Posts: 660 From: Austin, TX Registered: Jun 7, 2006 Re: Trouble with Dell keyboard and ISO 8859-1 Latin-1 Posted: Aug 25, 2009 10:08 AM   Reply It looks like you're running the latest firmware. More focus has been put on the CPD M22 (the one that supports a higher display resolution) so that's probably why the firmware hasn't been updated in a while, FYI. I checked the release notes for the CPD M22 and don't see any mention of changes related to USB keyboard support, so your keyboards would most likely behave the same way on one of those units. About the first keyboard simply "not working", we've had reports and have seen that kind of behavior before ourselves. Most USB keyboards and mice work fine but, for some reason, some of them just don't. I'm not sure of what the exact cause of this issue is. About the keys being swapped on the other keyboard, can you give me more details?

julien.luthi@merckserono.net Posts: 10 Registered: Aug 24, 2009 Re: Trouble with Dell keyboard and ISO 8859-1 Latin-1 Posted: Aug 26, 2009 4:58 AM   Reply It's a swiss french keyboard. The behaviour is the same as if i were using it on a PC with a US keyboard driver. Here are some errors (key result) : z y ; < : > - / _ ? cheers, julien

jeremym Posts: 660 From: Austin, TX Registered: Jun 7, 2006 Re: Trouble with Dell keyboard and ISO 8859-1 Latin-1 Posted: Aug 26, 2009 10:47 AM   Reply If you were to connect that exact same swiss french USB keyboard directly to the same PC (the one running VNC server software), what would the behaviour be like? Would some keys be swapped, or not?

julien.luthi@merckserono.net Posts: 10 Registered: Aug 24, 2009 Re: Trouble with Dell keyboard and ISO 8859-1 Latin-1 Posted: Aug 27, 2009 7:22 AM   Reply Directly connected to the same pc, the keyboard works fine (the keys aren't swapped).

jeremym Posts: 660 From: Austin, TX Registered: Jun 7, 2006 Re: Trouble with Dell keyboard and ISO 8859-1 Latin-1 Posted: Aug 28, 2009 1:05 PM   Reply Please try this scenario: 1. Download this file onto a different PC that's on the same network as the other PC that's already running UltraVNC Server. http://downloads.sourceforge.net/project/ultravnc/UltraVnc%20Stable/UltraVNC%20-%20Release%201.0.2/UltraVNC-102-Bin.zip?use_mirror=softlayer 2. Extract "vncviewer.exe" somewhere. 3. Run vncviewer.exe and then connect to that other PC that's already running UltraVNC Server. What is the behavior like, related to some of the keys "swapping"? Are they swapped or not?

julien.luthi@merckserono.net Posts: 10 Registered: Aug 24, 2009 Re: Trouble with Dell keyboard and ISO 8859-1 Latin-1 Posted: Aug 31, 2009 3:06 AM   Reply I've tried to connect to the same vnc server with UltraVNC 1.0.2 FR (our standard installation) and it works fine.

jeremym Posts: 660 From: Austin, TX Registered: Jun 7, 2006 Re: Trouble with Dell keyboard and ISO 8859-1 Latin-1 Posted: Aug 31, 2009 11:11 AM   Reply Please use the English version of the UltraVNC Viewer, not the French version. Our goal here is to emulate the ConnectPort Display, which runs the English version of the UltraVNC Viewer software.

julien.luthi@merckserono.net Posts: 10 Registered: Aug 24, 2009 Re: Trouble with Dell keyboard and ISO 8859-1 Latin-1 Posted: Sep 1, 2009 3:03 AM   Reply The test with your binaries on a different PC hasn't shown any trouble (everything was ok). The used PC was clean, without any former VNC installation.

jeremym Posts: 660 From: Austin, TX Registered: Jun 7, 2006 Re: Trouble with Dell keyboard and ISO 8859-1 Latin-1 Posted: Sep 2, 2009 3:18 PM   Reply When using that different PC with VNC Viewer (to emulate a ConnectPort Display), what is the keyboard input language? To check this, go to Control Panel / Regional and Language Options, click the Languages tab then click the Details button. I have a Keyboard category that says "US" in it. What does your look like in comparison?

julien.luthi@merckserono.net Posts: 10 Registered: Aug 24, 2009 Re: Trouble with Dell keyboard and ISO 8859-1 Latin-1 Posted: Sep 3, 2009 5:32 AM   Reply My keyboard input language is "swiss french". If i change it to "US", it reproduces the trouble exactly (same characters).

jeremym Posts: 660 From: Austin, TX Registered: Jun 7, 2006 Re: Trouble with Dell keyboard and ISO 8859-1 Latin-1 Posted: Sep 3, 2009 1:27 PM   Reply I think the only way to potentially resolve this is by changing some code in the ConnectPort Display, either the firmware or the UltraVNC Viewer code. In order to do that, we need to escalate this to our engineering group as a feature request, which would need go through our sales team to get prioritized. Where are you located?

julien.luthi@merckserono.net Posts: 10 Registered: Aug 24, 2009 Re: Trouble with Dell keyboard and ISO 8859-1 Latin-1 Posted: Sep 7, 2009 3:09 AM   Reply Could you please get in touch through email? I don't find yours.