Replies: 15

jeremym Posts: 660 From: Austin, TX Registered: Jun 7, 2006 Re: USB Anywhere BSOD crashing repeatedly Posted: Oct 9, 2009 3:39 PM   Reply Hello, I recommend installing the latest AnywhereUSB driver, which is version 2.70. You can download it here, and install it over the top of the existing version: http://ftp1.digi.com/support/driver/40002670_D.exe After updating the driver, does this issue still happen?

speedntktz Posts: 9 Registered: Oct 9, 2009 Re: USB Anywhere BSOD crashing repeatedly Posted: Oct 9, 2009 4:10 PM   Reply New driver same problem. Unplug the copier and plug it back in gives the same failure.

jeremym Posts: 660 From: Austin, TX Registered: Jun 7, 2006 Re: USB Anywhere BSOD crashing repeatedly Posted: Oct 9, 2009 4:15 PM   Reply Please run the AnywhereUSB Viewer Utility, click Options / Create Log File, save that file and upload it. Also, please connect that Canon device directly to the PC (NOT to the AnywhereUSB) and then download and run the AnywhereUSB Check Utility, then let me know if it passes (if it's listed as compatible) or fails (if it's listed as incompatible). http://ftp1.digi.com/support/utilities/awusbcheck.exe

speedntktz Posts: 9 Registered: Oct 9, 2009 Re: USB Anywhere BSOD crashing repeatedly Posted: Oct 9, 2009 4:25 PM   Reply AwUsbview.txt (7.4 K) log file attached.

speedntktz Posts: 9 Registered: Oct 9, 2009 Re: USB Anywhere BSOD crashing repeatedly Posted: Oct 9, 2009 5:08 PM   Reply attached direct to the computer: 4 USB devices found. No incompatible devices found. Compatible devices found: USB Human Interface Device VID = 0x413C PID = 0x2003 USB Human Interface Device VID = 0x045E PID = 0x008C USB Composite Device VID = 0x04A9 PID = 0x2686 Logitech USB Camera (Ultra Vision) VID = 0x046D PID = 0x08C9 Had the same results running this when connected through the AWUSB5 hub.

speedntktz Posts: 9 Registered: Oct 9, 2009 Re: USB Anywhere BSOD crashing repeatedly Posted: Oct 9, 2009 5:10 PM   Reply Unplugging and reconnecting the USB cable causes no harm when connected direct to the computer. Unplugging and reconnecting the USB cable causes BSOD when connected direct to the AWUSB5 hub.

jeremym Posts: 660 From: Austin, TX Registered: Jun 7, 2006 Re: USB Anywhere BSOD crashing repeatedly Posted: Oct 9, 2009 5:16 PM   Reply Please configure the PC for a "Complete" memory dump via System Properties / Advanced / Settings (in the Startup and Recovery section). Then re-create the issue. Then zip up the memory dump, and upload it to our FTP site using the following info: Host name: ftp://ftp1.digi.com Username: austin Password: !15st3n! Create a folder called "speedntktz" and upload the .zip file there. Finally let me know once it's uploaded.

speedntktz Posts: 9 Registered: Oct 9, 2009 Re: USB Anywhere BSOD crashing repeatedly Posted: Oct 10, 2009 6:16 PM   Reply Done. Had to use RAR as the file was too big to zip.

jeremym Posts: 660 From: Austin, TX Registered: Jun 7, 2006 Re: USB Anywhere BSOD crashing repeatedly Posted: Oct 12, 2009 9:28 AM   Reply Thanks. I'll run this by our engineering group. Would you please fill out the information in your profile, like your name, business name (if applicable) and e-mail address?

speedntktz Posts: 9 Registered: Oct 9, 2009 Re: USB Anywhere BSOD crashing repeatedly Posted: Oct 14, 2009 11:51 AM   Reply email address is in my profile. Let me know when you get something. I had to uninstall the unit and it is currently a $250 paperweight.

jeremym Posts: 660 From: Austin, TX Registered: Jun 7, 2006 Re: USB Anywhere BSOD crashing repeatedly Posted: Oct 14, 2009 2:16 PM   Reply I think you need to make your e-mail address public. Can you do that please? I'll then contact you directly via e-mail to get your other contact info.

speedntktz Posts: 9 Registered: Oct 9, 2009 Re: USB Anywhere BSOD crashing repeatedly Posted: Oct 28, 2009 1:16 AM   Reply Updated

bnechak Posts: 1 From: Portland, OR Registered: Nov 1, 2009 Re: USB Anywhere BSOD crashing repeatedly Posted: Nov 1, 2009 10:30 AM   Reply We are also having the same issue using our AnywhereUSB_5 device with software dongles. I have a memory dump and logs available.

jeremym Posts: 660 From: Austin, TX Registered: Jun 7, 2006 Re: USB Anywhere BSOD crashing repeatedly Posted: Nov 2, 2009 10:11 AM   Reply We'll need more details so I'll e-mail you shortly with some questions.

speedntktz Posts: 9 Registered: Oct 9, 2009 Re: USB Anywhere BSOD crashing repeatedly Posted: Nov 13, 2009 5:45 AM   Reply Any news? Still waiting without hearing back via email or new post to the forum. Unit has become a paper weight.