Home > Support > Knowledge Base

Knowledge Base

All

 

There are 9 search results for "" in the troubleshooting category
Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
Upgrading RF Modem modules to the latest firmware using X-CTU
Category: Configuration, Troubleshooting
Digi radio modems support field firmware upgrades. The upgrade process requires the Digi interface board (supplied in a development kit or a PKG product) and a PC with a Windows OS. One of the reasons you might want to upgrade the firmware is becaus...
Using Port Monitoring Software for Troubleshooting
Category: Miscellaneous, Troubleshooting
Some integrators who start with a working hard-wired application may find they are not successful when substituting the radios for the wired connection. The best troubleshooting approach is to isolate the problem. A good starting point is to ensure t...
Debugging joining in a XBee ZigBee ZB network using the AI command.
Category: Configuration, Installation, Troubleshooting
In a ZigBee network, routers and end devices must discover and join a network before they can communicate with other ZigBee devices. The XBee ZB firmware includes a number of AT commands that can be used to configure the ZigBee joining parameters (i....
Zigbee Layer Acks: How can I be sure that my zigbee end device got data from my Python application?
Category: Miscellaneous, Troubleshooting
This article explains how to configure a Python application''s socket connection so that it waits to hear back from the zigbee end device before proceeding. This is opposed to normal behavior, which is simply sending the data down to the zigbee layer...
How do I recover my XBee adapter?
Category: Troubleshooting
1. Take the module out of the interface board 2. Connect the interface board to the computer 3. Open X-CTU make sure Baud Rate is set to 9600 4. Go to "Modem Configuration" 5. Put a check in the "Always update firmware" bo...
Maximum payload size for Digi RF radios
Category: Configuration, Miscellaneous, Troubleshooting
When the radio is being used in a transparent (AT) mode, packet size is irrelevant because the data will be fragmented as needed. However, when using API frames, it is important not to exceed the allowable payload size.  Maximum payload size ...
Recovery procedure for Digi RF products
Category: Configuration, Hardware, Troubleshooting
This article is an all-inclusive guide for recovering a Digi RF product that is in an unresponsive state. Please click on the type of radio you are experiencing problems with to go to the appropriate section: • General troubleshooting...
Optimizing USB to Serial Port Settings 
Category: Configuration, Hardware, Installation, Miscellaneous, Troubleshooting
Digi interface boards and USB adapters use an FTDI Chip for the USB to serial conversion. The default configuration for FTDI's drivers are optimized for high speed serial devices. Digi RF radios operate at lower baud rates than are optimal for these ...
Contact a Digi expert and get started today! CONTACT US