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Configuration: 716 result(s) found
Installation: 468 result(s) found
Hardware: 225 result(s) found
Miscellaneous: 487 result(s) found
Troubleshooting: 757 result(s) found

 

There are 1539 search results for ""
Assigning Device Node Names in MPI for SCO OpenServer
Category: Configuration
In some cases when reconfiguring devices in the MPI utility in SCO OpenServer the old device nodes are not removed from /dev. This results in the inability to assign a particular letter to the devices for Xem, C/X and EPC/X products. To resolve thi...
Assigning Node Numbers on C-CON and EPC-CON Concentrators
Category: Configuration
Cause: Generally an extended or sudden loss of power on a Concentrator Symptoms of an incorrect node number assignment on a C-CON Concentrator include: En displays on the LED of the C-CON Concentrator. The Monitor uti...
Warnings Shown at Boot Up With AccelePort XEM Products and UNIX Operating Systems
Category: Configuration, Troubleshooting, Installation
Symptoms:Warnings shown at boot up can include phrases relating to "Ports Configured for 32 only 8 found" or "Warning: xxevent at....". Sometimes the message can refer to less ports configured than actually attached or other tim...
Portserver II E4 error and how to fix it
Category: Troubleshooting
Occasionally a Portserver II may have its memory affected by a brown-out/power outage or a nearby electrical storm. Symptoms: On powerup, Portserver II displays errors such as b, F, or E4. If user diagnostics are run, unit will typically show er...
Respawning Too Fast Errors in Linux
Category: Troubleshooting
Symptom: The following error keeps displaying on the console: INIT: Id "ex1" respawning too fast: disabled for 5 minutes Cause: The entry for Id "ex1" in /etc/inittab is incorrect. Solution: Verify the integrity of the ini...
Garbage Printing on the Attached Terminal Printer or Modem
Category: Configuration
Symptoms: Garbage characters printing on an attached terminal, printer or modem session. Cause: The main cause of this behavior is a baud rate mis-match. The port is configured for a different baud rate than the attached device. In the case wi...
Getty Respawning too Rapidly Errors in SCO OpenServer
Category: Troubleshooting
Symptom:Errors scroll on system console or can be found in /usr/adm/messages file. Cause: Device entry duplication in the /etc/inittab file. Solution: Edit the /etc/inittab file and remove duplicate device entrys. Even though the entry may n...
Error: "sysi86 not found" When Installing MPI in SCO UnixWare
Category: Installation
Symptoms: An "sysi86 not found" error occurs during the installation of MPI in UnixWare. Cause: Installation script error. Solution: Contact Digi International technical support for pre-release driver candidate.
The Solaris Console Information Does Not Appear
Category: Troubleshooting
Symptom Even though there seems to be a successful connection to the port, no data is seen coming from the Solaris serial port. Possible Causes: The keyboard and mouse are still connected to the Solaris server. The cable attached from the D...
AIX Console Information Is Not Displaying
Category: Troubleshooting
Symptom: The information is not displaying from the AIX serial port even though there appears to be a successful connection to the port. Possible Causes: Carrier detect is not being asserted on the AIX serial port. The cable attached from the...
Installation Error When Installing EPCA driver in RedHat Linux "invalid parameter parm_mod_type Module load failed"
Category: Installation
Symptom: After installing the epca driver then attempting to start the driver with command "service epca start", the following error is reported: Using /lib/modules/2.x.x-x/kernel/drivers/char/epca.o /lib/modules/2.x.x-x/kernel/drivers/char/...
Error Using Connect From a Digi One or PortServer TS/II Product
Category: Configuration
Symptom: When using the connect [connect #] command get message: unable to connect or connection refused. Solution: Verify that the port you are trying to connect to has the device type set to ''''prn'''' and that the autoconnect setting i...
OFC Signal Is Solid on Digi One and PortServer Products
Category: Troubleshooting
Symptoms: Port is configured for autotelnet and does not get a login prompt. When port signal information is displayed, the OFC signal is lit solid (seen on LED front panel on PortServer and PortServer II products, use DPA Remote or [display ports...
Console Management Configuration on PortServer CM
Category: Configuration
Symptom: Unable to connect to the PortServer CM port Cause: The /etc/portslave/pslave.conf not configured properly for the connection type. Solution: Modify the following settings within the /etc/portslave/pslave.conf file: conf.eth_ip ...
Closing the Second ssh/telnet Connection on the PortServer CM
Category: None
Symptom: Unable to close the second ssh/telnet connection on the PortServer CM. Cause: When using telnet or ssh to connect to the PortServer CM and then use telnet or ssh to connect to a PortServer CM port. When ^] or ~. is used both connections...
Dialing out with the AccelePort RAS on an analog line with voicemail results in a "No Dialtone" error.
Category: Troubleshooting
Symptom: When you try dialing out on an analog line that has voicemail tied to it, the AccelePort RAS will not recognize the initial tone you get indicating a voicemail message and will report "No Dialtone". Cause: The AccelePort RAS is looking f...
Resetting the PortServer CM to Factory Defaults
Category: None
Process: From the root prompt of the PortServer CM type: # echo 0 > /proc/flash/script # reboot You will need a terminal connected to the console port to reconfigure the unit after this process is complete.
Recovering the PortServer CM Root Password
Category: None
Process: Connect a terminal to the PortServer CM console port. Power cycle the PortServer CM unit. When you see the following line: Linux/PPC load: root=/dev/ram Type: [Spacebar] single [Enter] It will look like the following example: ...
Configuring the PortServer CM for Console Management
Category: None
Solution:For Console Management configuration, set the following basic parameters and values in the /etc/portslave/pslave.conf file. Basic Configuration: conf.eth_ip [PortServer_CM_IP] conf.eth_mask [network mask] all.pro...
How to Recover the PortServer CM When It No Longer Boots (system halted)
Category: None
Process: TFTP Configure a TFTP Server on your LAN (see your operating system documentation tftp configuration). Download the latest firmware version and save it on your TFTP Server. Have a Terminal connected to the PortServer CM Console ...
Error loading driver on solaris, cannot open /dev/fd/#.
Category: Installation
Symptom:When installing any Digi driver on solaris it gives the following error "cannot open /dev/fd/#" Cause:Commenting out the "fd" line within the "/etc/vfstab" file. Solution:Uncomment out the ''''fd'''' line withi...
Escape Character doesn't close Telnet Session
Category: Troubleshooting
Symptom: After doing a telnet to a port on the PortServer device and then using the escape character ^] to exit the session, the session is still active . Cause: If you use the escape character ^] and press enter, this will only back you out o...
Microsoft Telnet with PortServer Units Results in Double Carriage Return/Line Feed (CR/LF) and a Failure to Login
Category: Troubleshooting
Symptom: Telnetting into the PortServer (II or TS) is successful, but you may get double CR/LF so the device on the end of the serial port sees 2 CRs and login fails.  Cause: This is a known issue with Windows Telnet Client.   Solu...
How can I tell if the Digi driver has loaded in Windows NT?
Category: Installation
Symptom:Driver loaded in NT? Cause:No communication with the digi ports. Solutions: First, verify that there are no event viewer errors in the system log that reference Digi. By looking under Control Panel> Ports, you should see all of the Digi p...
Compaq 3000 Server not recognizing my Acceleport 4R-920 PCI card.
Category: Installation
Symptom: My Compaq Prolient 3000 fails to recognize my Acceleport 4R-920 card in Windows 2000? Cause: The Compaq Prolient 3000 series of servers needs to have the Smart Start utility run to physically recognize the change of hardware. S...
DTE vs. DCE
Category: Miscellaneous
Digi makes many serial devices, some of which are DTE (Portserver TS, Etherlite, Connect/ConnectPort, Digi One, USB/serial, DiN Serial adapters), and others which are DCE (TransPort, PKG RF modems, XBIB interface boards).  In order to use the pr...
I have a PC/Xe product with a bank of four dip switches to set the I/O address. In Windows NT, 2000 or 9.x, which adapter should I select during driver installation?
Category: Installation
Symptom: I have an PC/Xe adapter with a bank of four dip switches to set the I/O address. What adapter should I select during driver installation? Solutions: Select the Acceleport Xe (8K) adapter when installing the driver. All customers with...
The Windows NT Event Viewer displays an error message "Wait confirmation failed"
Category: Installation, Troubleshooting
Symptom: The Event Viewer displays an error message: "Wait confirmation failed" Cause: The settings of the dip switches on the ISA adapter do not match the IO Port address of the driver or there is an address conflict with another ...
Installation of Arnet Multiport 8 into Windows 95
Category: Installation
If you have an Arnet Multiport 8 and want to get it working in Windows 95, follow the same instructions for a Digi PC/X install for that operating system (these instructions are available on our web site as PCX_WIN95.TXT). Add the ports...
I cannot locate Windows 98 or ME drivers for an AccelePort C/X adapter?
Category: Installation
The Acceleport C/X product is not supported under Windows 98 or Windows ME. You may wish to consider using an AccelePort Xem which is supported under Windows 98 and Windows ME.
The Windows NT Event Viewer displays an error message "Unable to properly access ntx* memory. Compare memory addresses..."
Category: Installation, Troubleshooting
Symptom: The Windows NT Event Viewer displays an error message "Unable to properly access ntx* memory. Compare memory addresses..." Cause: There is either a memory address conflict with another device, or, the block of memory has not been res...
The Windows NT Event Viewer displays an error message: "BIOS image failed to load"
Category: Installation, Troubleshooting
Symptom: The Windows NT Event Viewer displays the error message "BIOS image failed to load". Cause: The most likely cause is a memory address conflict with another device or a memory related configuration problem. Solution: Verify th...
Identical interrupts for divisor latch register
Category: Miscellaneous
Symptom: Received an event viewer error: Error message: "Identical interrupts for divisor latch register" Cause: Most likely conflicting non-intelligent port(s) have been configured. Solution: When changes are made in Control Panel -...
"User configuration for parameter Serial 0 must have PortAddress."
Category: Configuration
Symptom: Received an event viewer error message Error message: "User configuration for parameter Serial 0 must have PortAddress" Cause: A bug in the control panel/ports applet Solution: The problem has been reported to Microsoft. T...
The Windows NT Event Viewer displays the error message "No mapping between account names and security ID"s"
Category: Installation, Troubleshooting
Symptom: The Windows NT Event Viewer displays the error message: "No mapping between account names and security ID"s" Cause: The error is generated when either: 1. The AccelePort PCI adapter has been physically removed from the syste...
The Windows NT Event Viewer displays an error message "The open procedure for service DigiFep5 in DLL fepctrs.dll failed". Performance data for this service will not be available. Status code returned is DWORD 0."
Category: Installation, Troubleshooting
Symptom: The Windows NT the Event Viewer displays an error message "The open procedure for service DigiFep5 in DLL fepctrs.dll failed". Performance data for this service will not be available. Status code returned is DWORD 0." Cau...
Recovering from Aix print spooler problems.
Category: Troubleshooting
Problem: The print spooler is in a "down" or "unknown" state. Cannot remove queued jobs. The "daemon" process is not running. Solution: stopsrc -s qdaemon lssrc -s qdaemon (If you cannot remove jobs) s...
NETBEUI requirement with Datafire Pico and Micro driver when installed in Windows 95
Category: Installation
Problem:  The installation of the Windows 95 driver v.2.51 and older automatically installs the NETBEUI protocol as binding to the DUN. It's not possible to delete all NETBEUI bindings from the system, because this action will uninstall the card...
Which Digi serial adapter cards are compatible with Universal PCI slots that support 3.3 and 5 volts?
Category: Installation, Hardware
Most of Digi's PCI adapters function in a Universal PCI slot that supports 3.3 and 5 volts. These include the following models: AccelePort C/X AccelePort RAS AccelePort Xem AccelePort Xp AcceleP...
Which Digi adapters function only in 5 volt PCI slots, and cannot be used in 3.3 volt PCI slots or Universal 3.3 / 5 volt PCI slots?
Category: Installation, Hardware
The following Digi Serial adapter cards are for use in 5 Volt-only PCI slots: AccelePort Xr adapters with the PLX chip AccelePort EPC/X ClassicBoard DataFire SYNC/570 Digi NEO (older adapters, newer NEO cards are Universa...
'Wait Confirmation failed in Windows 2000 Event Viewer'
Category: Installation, Troubleshooting
Symptom: What does the Event Viewer message "Wait Confirmation failed - check I/O port address settings" mean? Cause: The I/O port address for the driver does not match the physical position of the dip switches on the adapter. The wrong d...
Are Digi PCI Serial adapters compatible with 64-bit PCI slots?
Category: Installation, Miscellaneous
Digi PCI Serial card adapters are 32-bit PCI cards.  They are backwards-compatible with 64 bit PCI slots however, only if the 64-bit slot supports it.  Advanced 64-bit PCI slots that are backwards compatible will have their PCI card edge "k...
"Unable to access ntx* memory" in Windows 2000 Event Viewer
Category: Installation
Symptom: The error message "Unable to access ntx* memory" appears in the Event Viewer and the ports are not available. Cause: There is a memory conflict with another device. The BIOS has a setting to reserve a memory block for an...
Will Digi's PCI adapters share an IRQ with other PCI devices?
Category: Installation, Miscellaneous
Yes, Digi PCI Serial card adapters will share an IRQ with other PCI devices. Conflict does occur however, because PCI cards are at the mercy of System BIOS, and some PCI cards don't share very well.  SCSI host cards and Network adapters ...
When installing a Digi ISA Serial adapter card into a Dell Optiplex, an error is seen:  driver is unable to access the adapter's memory
Category: Installation
Problem:  When installing Digi ISA adapters, which require a block of memory in a Dell Optiplex, experience has shown that usually the only memory range available is between D8000 and DFFFF. Solution:  Adjust the driver's memory settings...
Avoiding IRQ conflicts when using a Digi Serial adapter PCI card in a Dell Optiplex
Category: Installation
In the Dell Optiplex (and a number of other systems), there is no means in the BIOS of assigning an IRQ to a PCI slot.  Each available PCI slot appears to be hardwired to share an IRQ with a built in device, such that when the IRQ is changed for...
Etherlite LED indicators
Category: Troubleshooting
When troubleshooting a Digi Etherlite, one of the key indicators of an Etherlite's status are the LEDs on the front panel of the unit itself. The LED is an indicator of whether or not the Etherlite has a physical network connection. If the LED is li...
Using the C/X and C/CONs as Ethernet Devices.
Category: Miscellaneous
The C/X and related concentrators are general async products. While the concentrators can be configured remote from the host system over various communication methods, neither the Concentrators or the host adapter can be assigned an ip address and i...
Concentrator at AC but no activity
Category: Installation, Troubleshooting
If the concentrator displays AC, but there is no activity on any of the ports, the most common cause is a node number setting. The way to check this is to turn the unit off and back on, when it displays P1 press the right pointing arrow key. If...
When installing the Acceleport Xr PCI, the following error appears in the event viewer: "No PCI board is present"
Category: Installation
This error message indicates that either you have an Acceleport Xr PCI RS232 product and have selected the RS422 adapter, or you have an Acceleport Xr PCI RS422 product and have selected the RS232 adapter. If this is not the case, run the DOS based...
My computer system freezes when Windows NT is loading a driver for a Digi PCI adapter.
Category: Installation, Troubleshooting
Symptom: Blue screen Cause: Incorrect Mapped Memory in the Registry of Windows NT. Solutions:If the system freezes or blue screens on bootup, the problem may be related to a known Microsoft problem described in Microsoft Knowledge Base Q148501. ...
Time-out Error Messages when Printing in Windows NT with Service Pack 5 and above
Category: Troubleshooting
Symptom: Event Viewer Error Cause: The driver is doing an immediate flush of the write buffer for the application to timeout. Solutions: You must install driver v2.6.4 or newer and change the port setting to WriteTimeoutDrain=1. This must be do...
Potential VMS memory allocation issues with Digi cards
Category: Installation, Troubleshooting
Occasionally we run into a mysterious memory allocation issue that occurs on Alpha systems running the VMS operating system when installing Digi async cards. Characteristics of the problem are that the control device is online, but the serial devi...
Using Digi async cards in a VMS clustered environment
Category: Configuration, Installation
Here are some notes which may help clarify how the driver might operate in a clustered environment. This is NOT intended as a "cluster primer", nor is it intended to describe the ONLY method one might use to achieve clustered operation...
How to upgrade to the latest Portserver CM firmware.
Category: Configuration, Troubleshooting
Steps for upgrade Download the latest firmware version from our FTP Site onto an FTP server. BE SURE to set the transfer mode to BINARY (bin). On the PortServer CM, change to the /proc/flash directory.# cd /proc/flash [enter] F...
When trying to create an LPR printer in Windows 2000 I have no LPR print option to select as displayed in the FAQ.
Category: Configuration
Symptom: There is no local LPR port in Windows 2000 Cause: There are two possible causes, either The Unix Print Services have not been added, or, The Unix Print Services have not been started. Solutions: Using the “Add/ Remo...
How can I locate an ECO for a hardware item?
Category: None
Find the hardware part number. Then, using BAAN, got to BBAN IV Manufacturing, Engineering Items and EBOMS, Inquiries, Display Engineering Item Revisions. Double-click on the search button (the binoculars) and enter the part number in the "Engineerin...
How do I run the Black Box trace utility in Windows NT or Windows 2000?
Category: Troubleshooting
Symptom:I need to run dm_bb to capture information for troubleshooting and I am not sure how to do this. Solutions:Here are the instructions on how to run the dm_bb.exe utility. This utility captures blackbox events from a Digi RAS adapter. ...
How to use RealPort with the XC35?
Category: Configuration
Symptom:I can"t get RealPort to work with the XC35 Cause:RealPort is either not installed and/or is not enabled. Solutions:To get RealPort installed and enabled in the XC35, please perform the following steps. Update Firmware to versi...
With Windows  I am experiencing printing problems or fax transmission errors when sending data through my Digi ports.
Category: Troubleshooting
Symptom: I am experiencing printing problems, incomplete print jobs, incomplete faxes, or fax transmission errors when sending data through my Digi ports. Cause: The print or fax application is closing the port before all the data has been...
Why am I unable to connect at 56k with the AccelePort RAS 4/8?
Category: Troubleshooting
Symptom:I am unable to connect at 56K when calling into the modems of the AccelePort RAS 4/8. Cause:The AccelePort RAS 4/8 has modems which are 56k v.90 analog modems. These modems have the same limitations as any other 56k v.90 analog modem. ...
Under Windows NT, I"m not getting very fast throughput with RAS using unimodem.
Category: Troubleshooting
Symptom: Slow throughput in RAS in Windows NT with unimodem. Cause: The unimodem baud rate is set too low. Solutions:If you are using the unimodem with NT 4.0, go into Control Panel, Modems, highlight the modem and click on Properties. Change th...
With Windows NT, RAS or RRAS fails to answer incoming calls with my 28800 or faster modems attached to my AccelepPort Xem Ports/8em or Ports/16em modules.
Category: Troubleshooting
Symptom: With Windows NT, RAS or RRAS fails to answer incoming calls with my 28800 or faster modems attached to my AccelepPort Xem Ports/8em or Ports/16em modules. Cause: Early models (manufactured prior to 1996) of the Ports16/em and Ports 8/em m...
I am using Windows NT and I am having intermittent problems with Remote Access and Digi ports.
Category: Troubleshooting
Symptom:Intermittent port problems using RAS or RRAS Cause: Non-existent or nonfunctional modems have been configured for RAS/RRAS Solutions: Make sure that the only modems that are configured in RAS are modems physically attached and powered on....
Why can"t Windows NT or Windows 2000 see the Ports/16em or Ports/8em which is daisy chained to the Modem/4em (or Modem/8em) module?
Category: Installation, Troubleshooting
There is insufficient power to the Ports/8em (or Ports/16em) module. The Xem host adapter can usually supply sufficient power to keep 2 Ports/Xem modules powered. Modules without power supplies should always be connected in the daisy chain closer to...
Why am I not seeing LPR Printing as an option when trying to configure a printer in Windows 2000?
Category: Configuration
Symptom: There is no LPR printer option in Windows 2000 Cause: Print Services for Unix has not been installed. Solutions: The following steps are needed to get the UNIX print services installed in Windows 2000: First, go to Start, Settings, Con...
How do I determine what modem type is in the XC35?
Category: Miscellaneous
Symptom:Modem type used in XC35 Solutions:Instructions on how to tell modem type There are two different (embedded)Modem types used with XC35. There is an International Version (US) and a European Version.   How to check what v...
How do I update the firmware on the Acceleport RAS 4/8
Category: Configuration, Installation
Symptom: Need to update Firmware on Acceleport RAS 4/8 Solutions: Instructions on upgrading Firmware (FEP) Instructions for updating the FEP on Digi International Datafire RAS and Acceleport RAS series products.   Download the lat...
When I run UD-PCI.exe (or UD-RISC.exe or UD-CISC.exe) in a DOS session or at a command prompt under Windows NT or 2000, I receive a message "BIOS is NOT present, UD-PCI.EXE (or UD-RISC.exe or UD-CISC.exe), cannot be executed. Returning to DOS."
Category: Miscellaneous, Troubleshooting
Windows NT and Windows 2000 do not allow the UD-PCI.exe utility direct access to the adapter. Therefore, if the utility is run at a command prompt (or in a DOS Window) under Windows NT or Windows 2000, the error message that the BIOS is not present ...
COM Ports Won't Install At COM3 in Windows 2000
Category: Installation, Troubleshooting
Symptom:When I install my Digi product in Windows 2000, the new COM ports should start at 3 (or perhaps 5) but instead they start at a much higher number and I cannot rename them. Cause: There was a Digi product previously installed in the sys...
Cannot Use COM3-COM9 in Citrix With Windows 2000
Category: Troubleshooting
Symptom: When I installed my Digi product, it started on COM10. I cannot change it and I cannot use COM3-COM10. Cause: This is a known issue. Citix has information on their web site in document ID CTX931125. After installing Service Pack 1 fo...
Can't Change Auto-Answer Setting in RRAS in Windows 2000
Category: Configuration, Troubleshooting
Symptom: RRAS always answers after two rings even if I set it to something else. Cause: This is a known issue with RRAS. Solutions: Microsoft has the instructions for a registry hack to change this on their web site. The Q-Article num...
How do I Enable PPP Logging in Windows 2000?
Category: Configuration
Symptom: How do I enable PPP logging in Windows 2000? Solutions: See Microsoft"s Q article Q234014
Windows 2000 Does Not Detect my Digi adapter On Boot up.
Category: Installation, Troubleshooting
Symptom:When the system is started for the first time, Windows does not detect the installed Digi adapter. Cause: The adapter is an ISA or EISA bus type. The adapter was already physically in the system when the operating system was inst...
I can't open the Digi COM ports with HyperTerminal in Windows 2000, Windows Xp, or  Windows Server 2003.
Category: Troubleshooting, Miscellaneous
Symptom:The driver seems to have installed fine, the ports and the modems show up under Device Manager, but HyperTerminal can"t open the COM ports. Cause: Routing and Remote Access (RRAS) service or another program which uses the COM po...
Selecting the Appropriate INF file to install the Neo/Classic in Windows 2000
Category: Installation
Symptom: When installing the Classic/Neo in Windows 2000, you have two .INF files to choose from: 1. Clasport.inf 2. DigiClsb.inf Which one do you need to pick? Solution: By selecting either Clasport.inf or DigiClsb.inf the driver will lo...
Can't change port settings in Windows 2000.
Category: Configuration, Troubleshooting
Symptom: Why can"t I change the individual port settings in Windows 2000 like I could in Windows NT? Cause: Changing the individual port configurations within Device Manager can cause corruption of the registry, so this setting is no lo...
Which inf file to choose when installing RealPort under Windows 2000, Windows Xp, or Windows Server 2003?
Category: Installation
Symptom:When I point the Install Wizard at the RealPort directory, both digirp.inf and digirprt.inf come up. Why are there two, and does it make a difference which one I choose? Cause: The RealPort driver requires two separate inf files to wo...
Digi Asynchronous board ports won't install starting at COM1 in Windows 2000
Category: Troubleshooting
Symptom:I want my Digi COM ports to start on COM1, but the adapter won"t install correctly. The native COM ports have been disabled in the BIOS prior to the installation of the Digi board. Solutions: At least one COM port must be enabled for the...
Error code 19 - Your registry might be corrupted.
Category: Troubleshooting
Symtoms The Component Object Model (COM) ports that you created during the installation of a multiple-port serial adapter do not start, and they are listed in Device Manager with the following error message: Your registry might be corrupted. C...
FAXMAN Modem Init String for Acceleport RAS
Category: Configuration
Summary The support staff at Digi confirms that to enable Hardware/Software flow control for their Acceleport RAS series multi modem cards, we need to pass "&K6" in our init string.We start with our default init string:AT&FE0V1&C1&D2...
What init string do I use with TOBIT and the Acceleport RAS adapter?
Category: Configuration
Symptom:I need a modem init string for TOBIT and the AccelePort RAS adapter. Solutions:Here"s the init string that TOBIT is currently using with our AccelePort RAS cards. AT&FE0V1Q0X3&C1&D2S0=0S7=60&K3+FCR=1
PortServer boots up to a "b1" on the display and hangs there.
Category: Troubleshooting
Symptom: Why does my PortServer hang on boot, with "b1" on the display? Cause: The PortServer''''s bootfile and boothost parameters are set but one or both of them are incorrect. The boothost or bootfile is not available to the PortServer...
Why does my PortServer II hang on boot with "b" on the display?
Category: Troubleshooting
Symptom: Why does my PortServer II hang on boot with "b" on the display? Cause: The PortServer is set to use a TFTP host and the IP of the TFTP host is wrong. The file name or location of the TFTP boot file is wrong. The Port...
C/CON or EPC/CON hangs at P1 when power-cycled.
Category: Troubleshooting
Symptom: When the concentrator powers up, it gets to P1 and just hangs there. Cause: The concentrator is not getting the initial signal from the host adapter because it is not connected at all, or it is connected on the wrong line. The d...
Only the first 8 ports of my C/CON 16 work.
Category: Troubleshooting
Symptom: The first 8 ports of the C/CON 16 concentrator appear as COM ports, the second 8 do not. Cause: The adapter is configured with the wrong type of concentrator. The COM ports were removed manually. Solutions: Remove the in...
My EPC/CON or C/CON concentrator hangs at P2 and does not finish booting to AC.
Category: Troubleshooting
Symptom: My EPC/CON or C/CON concentrator hangs at P2 and does not finish booting to AC. Cause: Timing is set incorrectly on either the host adapter, the concentrator, (or the modem ((csu/dsu)) if a remote concentrator). The cable or the ...
My EPC/CON or C/CON concentrator cycles between P4 and P1, or goes back to P1 from P4 and hangs.
Category: Troubleshooting
Symptom: My EPC/CON or C/CON concentrator cycles between P4 and P1, or goes back to P1 from P4 and hangs. Cause: The cables or phone lines are causing data corruption. The host adapter is sending out bad packets. Solutions: Verify ...
How do I make an RS232 Loop Back Plug?
Category: Miscellaneous
Solution: Pinouts for making a RS232 Loop Back connector. The DB-25 Loop Back connector plug consists of a female DB-25 connector wired as follows: Pin 4 connected to pins 22 and 5 (RTS to RI and CTS) Pin 2 connected to pin 3 (TxD to RxD) ...
DHCP doesn't seem to work with Digi One Single Port.
Category: Troubleshooting
Symptom: I''''ve configured my DHCP server to assign a static IP to my Digi One Single Port, but it doesn''''t seem to be working. Cause: The Digi One Single Port does not use DHCP, rather, it uses RARP. The PortServer TS family and the Digi...
Can't assign the PortServer TS an IP address.
Category: Configuration, Troubleshooting
Symptom: When I reboot my PortServer TS after assigning it an IP address, it comes up with a different IP than the one I entered. Cause: The PortServer TS is still configured to use DHCP for its IP address assignment. Solutions: Whe...
C/CON or EPC/CON hangs at P2 on boot.
Category: Troubleshooting
Symptom: C/CON or EPC/CON hangs at P2 on boot. Cause: The last concentrator in the chain is not terminated. There is a problem with a cable, one of the modems, or the phone line. The timing is set incorrectly. The host adapter is malfu...
C/CON or EPC/CON hangs at P4 on boot.
Category: Troubleshooting
Symptom: My concentrator won''''t boot past P4. Cause: The timing is incorrectly set. There are problems with the modems or the phone lines. There is a hardware problem with the host adapter or the concentrator. Solutions: Mak...
What is the default IP address for the XC35?
Category: Configuration
Symptom:What is the default IP address for the XC35? Solutions: The default IP address is 192.168.1.251
SGI Contacts for IRIX EtherLite Support
Category: Miscellaneous
The EtherLite driver for IRIX is exclusively supported and maintained by SGI. If you are in North America, please contact the Technical Assistance Center at: 1-800-800-4SGI If you are outside North America, contact the SGI subsidiary or autho...
Running the realport dump (rpdump) program on Aix.
Category: Troubleshooting
Steps on setup: Place the rpdump.aix binary on the AIX host and give it executable permissions (chmod a+x). Stop all port processes and the RealPort daemon. Example:# pdisable tty1# rmdev -l sa4 -Rtty1 Definedlp3 Definedsa4 Defined Start the...
My C/CON or EPC/CON displays "En" and I cannot connect to any of the attached devices.
Category: Troubleshooting
Symptom: Concentrator LED display shows "En". Cause: The host adapter identifies C/CON and EPC/CON concentrators by their node numbers. Each concentrator in a daisy chain must have a unique node number, which must be set during inst...
I am trying to connect a modem to my PortServer or PortServer II product with the RJ45-DB25 cable that came with the PortServer, and it is not working.
Category: Troubleshooting
Symptom: I am trying to connect a modem to my PortServer product with the RJ45-DB25 cable that came with the PortServer or PortServer II, and it is not working. Cause: The RJ45-DB25 cable shipped with the PortServer products is a crossover, o...
Running the realport dump (rpdump) program on Solaris.
Category: Troubleshooting
Steps on setup: Kill the Portserver daemon.ps -ef | grep ncxdkill -9 "PID_NUMBER" Manually start the daemon. Change the IP to the IP of the server you are on and use a different socket id (771), I used "4000" in the example below. /opt/r...
Windows NT Event Error: DigiASYN driver service depends on the DigiIDs group. No member of this group started
Category: Troubleshooting
Symptom: After installing any of the Digi AccelePort products in Windows NT, everything appears to load correctly after rebooting the system, however the com ports do not show up and Event Viewer reports the following, "DigiASYN driver service d...
Using Citrix Metaframe 1.8 Service Pack 1 with Digi products in Windows NT 4.0 Terminal Server.
Category: Configuration, Installation
Symptom: When attempting to configure various adapters under Citrix, com3-9 already show up in Windows NT 4.0 Terminal Server. Cause:Com ports through 9 are added automatically by Metaframe Service Pack 1. Solutions:This is a known issue. Citix ...
No Link light on the Digi One RealPort IA?
Category: Troubleshooting
Symptom: Link light not on when the ethernet cable is plugged into the Digi One RealPort IA. Solution: The Link LED remains dark as long as the unit has an ethernet connection. If the cable is removed, or the connection goes down, the Link LED...
Using the AccelePort RAS 4/8 with VSI Fax
Category: Configuration
Symptom: I am receiving Fax transmission errors when using VSI Fax with the Digi AccelePort RAS product.  However, faxing works fine when using the standard com ports. Cause: The Digi AccelePort RAS 4.8 supports Class 2 and 2.0 faxing.  You need t...
Disconnects with Windows NT 4.0 Terminal Server and Citrix Metaframe
Category: Troubleshooting
Symptom:Trouble with disconnects with Windows NT 4.0 Terminal Server and Citrix Metaframe in dual (or more) processor systems Cause: There is a known Microsoft issue that was not fixed in Service Pack 5 Solutions: Reference Microsoft Knowled...
Modem/Xem Ports with Lotus Notes
Category: Configuration
Symptom:Ports not working properly with Lotus Notes Cause:Lotus does not include the MDM file in their software so you will need to download it from Digi"s site. Solutions:Digi has developed a special MDM file for use with Notes and the Mod...
AccelePort RAS 4/8 ports with Lotus Notes
Category: Configuration
Symptom:Ports not working properly with Lotus Notes Cause:Lotus does not include the MDM file in their software so you will need to download the file from the Digi website. Solutions:Digi has developed a special MDM file for use with Notes...
In Windows NT I am experiencing modem disconnections using Lotus Notes at speeds above 19.2KBps. If I connect at lower speeds, the connections do not drop.
Category: Troubleshooting
Symptom: My modems disconnect on Digi ports when using Lotus Notes. Cause: Hardware Flow Control is not enabled. Incorrect Modem MDM file Solutions: Verify that hardware flow control is enabled Verify that you have selected the correct MDM fi...
Server lock ups with Digi adapter using Lotus Notes R5
Category: Troubleshooting
Symptom: My server locks up when using Lotus Notes R5 Cause: Incorrect Parameter settings Solutions: Per Technote number # 189728 from Lotus, it is suggested that you add XPC_DISABLE_IOCP=1 to the notes.ini file Setting this parameter to 1 w...
Using the Acceleport RAS adapter with Zetafax in Windows NT 4.0.
Category: Configuration
Symptom:Zetafax will not fax with the Acceleport RAS card Cause:Class 1 Faxing is enabled Solutions:By default when running the Zetafax setup program Class 1 is enabled if available. To use the Digi AccelePort RAS you will need to disable C...
Installing a PC/X adapter in Windows NT
Category: Installation
Symptom: I can not find Windows NT drivers for my PC/X adapter. Cause: Digi does not provide Windows NT drivers for the PC/X adapters. Solutions: Digi provides installation information below for customers wishing to use the PC/X prod...
Using PDQComm or OmTools Fax Senior software with Digi Products in Windows 2000 or Windows NT.
Category: Miscellaneous, Troubleshooting
Symptom: I"m having trouble using PDQComm or OmTools Fax Senior with Digi products Cause: Incorrect Settings Solutions: First, make sure that you have loaded the latest Digi driver Then, go into Control Panel, Network, to the Ports Properti...
Steps to kill existing sessions on the Portserver CM.
Category: Miscellaneous, Troubleshooting
Killing any session from the CM command line. ps ax | grep ttyS# [# equals the actual port number]. kill -9 [ttyS# PID] Killing any active sessions from the WEB UI. Under "Administration" select "Active Sessions". Select the ...
How to upgrade to the latest Portserver CM firmware.
Category: Configuration, Installation
Steps for upgrade Download the latest firmware version from our FTP Site to the CM. From the CM command line: cd /proc/flash. ftp ftp1.digi.com logon as ftp, use your e-mail address as a password ftp>cd support/firmware ftp>bin f...
Port Buffering Configurations for the Portserver CM32.
Category: Configuration
Set the following basic parameters and values in the /etc/portslave/pslave.conf file. To Save data to a syslog server. conf.syslog [Syslog_server_IP_address] conf.facility [0 to 7] all.syslog_level [0 to 7] all.console_level [0 to 7] (opti...
Sending a break from an existing session with the Portserver CM.
Category: Configuration, Miscellaneous
From a telnet session. Type the "^]" [control-right square bracket] which is the default telnet escape characters. If the telnet was initiated from the CM, or if you are using a menu. You will be prompted with the option to send a ...
Windows NT Event Log Error: The open procedure for service DigiFep5 in DLL fepctrs.dll failed.
Category: Troubleshooting
Symptom: The Windows NT event viewer application reports error message: "The open procedure for service DigiFep5 in DLL fepctrs.dll failed.  Performance data for this service will not be available.  Status code returned is DWORD 0." CauseThis e...
There is a Windows NT Event viewer error message: "Source ntx* could not be found. It contains the following insertion string(s): ntx*"
Category: Troubleshooting
Symptom:There is a Windows NT Event viewer error message: "Source ntx* could not be found.  It contains the following insertion string(s): ntx*" Cause:The Digi driver is not configured properly.  Solution:Follow these steps to correct th...
CPU utilization approaches 100% in Windows NT
Category: Troubleshooting
Symptom: In Performance Monitor, when monitoring the TAPISRV process, CPU utilization approaches 100%. CauseThere are several Q-Articles on Microsoft''''s web site that reference possible reasons for the CPU utilization to spike. SolutionVeri...
Unable to access any ports above COM9 in Windows NT with an application.
Category: Troubleshooting
Symptom: I''''m writing my own application and I am not able to access any ports above COM9. Cause In Windows NT, the ports above COM9 must be addressed with the following naming convention: .COM# Solution For example, COM10 should be addr...
Which Windows drivers support RTS toggle?
Category: Configuration
Solution:The latest Windows NT, Windows 2000, Windows Server 2003, and Windows XP drivers for various products added support for RTS Toggle. To see whether or not your particular product/OS version is capable of RTS toggle, please refer to the drive...
Basic Loopback Testing in UNIX
Category: Miscellaneous, Troubleshooting
Performing basic loopback testing in UNIX Place the loopback plug into the corresponding port on the Digi product. This loopback plug is shipped with the product. From your UNIX root prompt type: cat date > /dev/[port_name] If you see the da...
How To Check EtherLite Driver Connectivity
Category: Installation, Troubleshooting
You can verify what connections are currently live on the unit if you have an rlogin client on a machine on the same network [telnet will NOT work]. Simply rlogin to the unit using it''''s IP address, then at the question mark prompt type: ? sockets...
Testing Digi AccelePort Adapter ports or modems in Novell Netware
Category: Configuration, Troubleshooting
Symptom: Unable to communicate through the Digi AccelePort board in a Novell Netware Server. Cause: The driver may not have loaded properly or may have a potential conflict. Solution: To verify that everything is configured properly: 1. Ve...
What happens during a DgIpServ session?
Category: Miscellaneous, Troubleshooting
Here''''s how communication between Etherlite and Host looks during a DgIpServ session: 1. Power-cycle EtherLite 2. EtherLite sends DHCP Discover broadcast with      EL MAC address      All IP addresses set to 0.0.0.0 3. Host (running DGIP...
Installing AccelePort Xe, Xem, C/X, EPC/X and Xr Products in RedHat 7.2
Category: Installation
Instructions for installing Accelport products with RedHat Linux 7.2 Prepare for installation logging: script [ENTER] Determine if "egcs" compilers are installed by typing: rpm -qa | grep egcs [ENTER] Look for lines with "compat-egcs". If...
DataFire Sync 570/2000 PCI not running in Fujitsu-Siemens servers
Category: Installation, Troubleshooting
When running a DataFire Sync 570 / 2000 in a Fujitsu-Siemens Server (Primergy F200 und ECONEL 20) a BIOS update is necessary. Available Update are on Fujitsu-Siemens Website : http://www.fsc-pc.de/support/softwareassist_e.asp
Intelligent ISA cards don't work with DOS applications.
Category: Installation, Troubleshooting
Symptom: With an intelligent Asynchronous card, I am unable to open the port with my DOS application. Cause: The DOS device driver is not loaded. The application is running in a DOS window in a Windows environment. The application is l...
How to add an Xem module to an EPC/CON unit in Windows 2000 or XP.
Category: Configuration, Installation
Installation procedure: Power off the EPC/CON unit, and connect the Xem module. If you have a Modems module, it must be powered off before connecting it to the EPC/CON. Turn the power back on. Open the properties of the adapter under Device ...
Where can I find drivers for my PC/X board?
Category: Installation
There are Digi drivers for the PC/X boards in OS/2 and Windows 3.1. These drivers can be found on the Digi Technical Support web site. For Linux, use the standard serial driver. For QNX and SCO OpenServer the driver is provided by the vendor....
Which intelligent Digi products have DOS driver support?
Category: Installation, Miscellaneous
The Async DOS driver supports the COM/Xi, Xe (ISA), Xi (ISA),Xr, Xem (ISA, EISA, MCA), and C/X (ISA, EISA) adapters. There is no PCI support for the Async products under DOS. Digi no longer provides technical support for EISA or Microchannel board...
Blue screens in Windows 95 after upgrade from Windows 3.x.
Category: Troubleshooting
Symptom: The Digi ISA adapter was originally installed under Windows 3.1 or Windows 3.11. After upgrading to Windows 95 and installing the Windows 95 driver, upon reboot, the system stops on a blue screen. Cause: There are residuals of the W...
32-bit communications programs use the wrong modem.
Category: Miscellaneous
Symptom: If you install two identical modems in Windows 95 and then try to use the second modem with a 32-bit communications program that supports the Telephony Application Programming Interface (TAPI), the first modem may be used instead. Cause:...
Setting virtual IRQs with the Windows 95/98/ME Asynchronous device driver.
Category: Configuration
How do I set a virtual IRQ and/or I/O address within the Windows 95/98/ME Asynchronous device driver? There is no virtual UART support within the Windows 95/98 device driver. If you have an older application which requires individual IO addr...
Error "The port could not be set to the specified IRQ" while accessing the ports of my Digi ISA adapter in Windows 95 or 98.
Category: Troubleshooting
Symptom: When trying to access a port, Windows returns the error "The port could not be set to the specified IRQ". Cause: Verify that the IRQ chosen does not conflict with any other devices in your system. Solutions: In your ...
When trying to access a port, Windows 95 (or Windows 98, or ME) gives the error "The port could not be set to the specified I/O address".
Category: Troubleshooting
Symptom: Windows returns the error "The port could not be set to the specified I/O address" when trying to access a port of a Digi ISA type adapter. Cause: Another device is using the I/O address that the Digi card is set to use. ...
How to find out which DOS ISDN driver version is installed for the DataFire PRIme adapter.
Category: Miscellaneous, Troubleshooting
To determine the current installed DOS client driver version, at the DOS prompt type "clsh show version" without the quotation marks. OR "pppsh show version" without the quotation marks.
No option to install an Xem module on EPC/CON concentrator.
Category: Configuration, Installation
Symptom: Why can"t I get to the option to add Xem modules to my EPC/CON concentrator? When I select the EPC/CON in the adapter properties sheet, the Add button is greyed out. Cause: Check to make sure that the host adapter you have insta...
How do I tell which version of the Windows 95 (or 98 or ME) driver is currently installed?
Category: Miscellaneous, Troubleshooting
Open Windows Explorer. In the WIN95 (or 98 or ME)\System directory select the digifep5.vxd file (for the AccelePort Xe, Xr, Xem, Xi, Xr 920). Right-click on the file, then select Properties, and then the Version tab within the properties sheet. For...
How can I tell if my Windows 95/98 Digi driver has loaded?
Category: Troubleshooting
The adapter should appear in the Digi Intelligent Async Adapters category in Device Manager. Also, the ports should show up under Device Manager/Ports. If the adapter was installed properly, the ports should then pass a loopback test. Instructions o...
PC/X and MC/X support in Windows 95/98/ME?
Category: Installation
Symptom: I cannot find a Windows 9x/ME driver for my PC/X or MC/X non-intelligent board. How do I get it to work? Cause: The PC/X or MC/X is not supported under the Windows 9x/ME operating systems, therefore there is no driver. Solutions...
Upgrading Acceleport RAS firmware
Category: Configuration, Miscellaneous
This is a how-to list for upgrading firmware in various operating systems. The method of upgrading the firmware is basically the same no matter which operating system you use, only the home directory and firmware filename in that home directory will...
Installing the Original "epca" AccelePort Xr, Xe, Xem, C/X, and EPC/X Source RPM Driver in RedHat
Category: Installation
Instructions for installing the Legacy AccelePort epca driver with RedHat Linux Prepare for installation logging: script Determine if the kernel source is installed for your running kernel: uname -r This shows the currently running kernel v...
Performing Port Loopback Testing Using DPA
Category: Miscellaneous, Troubleshooting
The DPA program utility is provided with the AccelePort drivers for most UNIX flavors. To test port integrity place the loopback plug into the corresponding port. The loopback plug is shipped with Digi products and resembles a "dead-end" connector or...
Problems reinstalling intelligent Asynchronous boards with the Windows 95 driver.
Category: Installation, Troubleshooting
Symptom: When re-installing the Windows 95 driver, the following error message is received: Could not find dginstl.dll. Cause: Most likely the version of Windows 95 you are running is OSR2. OSR2 has a known bug where it cannot locate the dri...
I am using Windows 95/98/ME. How can I determine if my Digi ports are functioning?
Category: Miscellaneous, Troubleshooting
If you have a modem or loopback plug, you can verify that the Digi ports are functioning by downloading TTY.exe to test the ports: Run the executable and choose Settings. Select the com port to which you have your modem connected. Configure the ...
AccelePort RAS and AccelePort Xp Source RPM Installation in RedHat
Category: Installation
Installation instructions for AccelePort RAS and AccelePort Xp Source RPM Driver in Red Hat. Confirm your system has the necessary package dependencies to install the driver:: Dependency listing Download the latest source rpm driver from our web...
Printing to ports above COM9 in Windows 95/98/ME.
Category: Configuration, Troubleshooting
Symptom: I can''''t print to my printer on COM10 or higher in Windows 95/98/ME. Because the print spooler in Windows 95/98/ME is 16-bit, printers are only supported on ports up to COM9. Place any printers on com ports numberd below COM10, an...
Obsolete EtherLite Driver Installation with Redhat Linux 7.2 and 7.3.
Category: Installation
# script [ENTER] Determine if "egcs" compilers are installed by typing: # rpm -qa | grep egcs [ENTER] Look for lines with "compat-egcs". If they are found, skip the next step. If not, install them by performing the follow...
Getting Login Prompt when connecting to Terminal Server com port via Windows Hyperterminal
Category: Configuration, Troubleshooting
Symptom: After installing the RealPort driver on the PortServer (II or TS) products, user can successfully connect to the port, but gets a login prompt after hitting enter. Cause: With the RealPort driver, the port needs to be set to PRN.  If it...
How to determine if you have a PortServer TS 2/4 or PortServer TS 2/4 MEI when the unit is at a remote site
Category: Miscellaneous
Symptom:When the PortServer TS 2/4 is at a remote site, how do you determine whether it is the PortServer TS 2/4 or PortServer TS 2/4 MEI model? Cause:The PortServer TS 2/4 comes in two versions.  One is 232-only and the other is MEI (Multi-E...
My AccelePort Xr 920 in Window 95/98/ME won"t transmit or receive at 460.8 Kbps or higher.
Category: Troubleshooting
Symptom: My AccelePort Xr 920 product will not communicate at 460.8 Kbps or higher under Windows 95/98/ME. Cause: The Digi driver for Microsoft Windows 95/98/ME does not support baud rates of 460.8 KBps or 921.6 KBps for the Xr 920 cards. ...
Ports appear to be available but will not respond in HyperTerminal in Windows 95/98/ME.
Category: Troubleshooting
Symptom:Ports appear to be available in Hyperterminal, but when attempting to access the ports there is no response. Cause: The direct to COM options in HyperTerminal are only for ports using standard I/O and IRQ. Solutions: Install a m...
What modem do I use on my Windows 95/98/ME/NT/2000/XP client to dial into a modem pool using Digi RAS products?
Category: Miscellaneous
Download the mdmdgden.inf file here. Install a new modem on the appropriate COM port, and point to the new file when prompted for the modem files.
I cannot open the DigiOne IA device in HyperTerminal?
Category: Troubleshooting
Symptom: I cannot open the com port in HyperTerminal? Cause: The device type on the DigiOne IA is not set to RealPort. Solutions: Go in through the Digi Web UI interface and change the dev type to RealPort.
The display of the Digi C/CON is showing EN and I am unable to use HyperTerminal to communicate to a port in Windows 2000 or Windows NT 4.0?
Category: Troubleshooting
Symptom: The display of the Digi C/CON concentrator is showing EN and I am unable to use HyperTerminal to communicate to a port. Cause:The node number is not set correctly on the C/CON concentrator. Solutions:Power the C/CON off and then on. ...
Memory address errors in Windows 95/98/ME with my Digi ISA adapter.
Category: Troubleshooting
Symptom: I get "The specified memory address could not be set" when trying to access a port in Windows 95/98/ME when using a Digi ISA adapter. Cause: Another device is already using the specified memory address. If you have a DE...
Domino R5 Server Crash in NXPCDM.exe when using Digi Boards
Category: Troubleshooting
Problem Your Domino R5 server is using Digi's various models of multiple port serial boards and the server is crashing on nxpcdmn.exe. In some cases the server does not crash; however, the modems become unresponsive.Solution While this matter is curr...
Installing RealPort Source RPM Driver in RedHat Linux
Category: Installation
Installation process for installing RealPort in RedHat Be sure there are no existing RealPort drivers installed on the system. If so, please remove prior to installing newer versions: 1. Kill all processes running on the ports including gettys. ...
Assiging a PortServer IP Address Using Rarpd
Category: Configuration
Solution:There is a method available to assign an IP address and configure the PortServer without having to attach hardware. Make a note of the hardware or MAC address located on the sticker underneath the PortServer unit. Edit /etc/ethers on ...
Powered Ethernet Device - Hub Compatibility
Category: Miscellaneous
Question:Can you recommend a Powered Ethernet Hub manufacturer that will support Digi''''s Powered Ethernet device line? Answer: Digi has successfully tested its Powered Ethernet device line with PowerDsine''''s powered Ethernet hubs. For m...
What is the maximum length allowable for a single USB cable?
Category: Miscellaneous
Maximum cable length from hub to device, for a full speed device, is 5 meters, and for a low speed device is 3 meters.
How Do I Reset The PortServer TS and Digi One RealPort to Factory Defaults
Category: Configuration, Troubleshooting
To set the Portserver TS and Digi One RealPort to Factory Defaults you need to power cycle the unit while holding in the reset button. Continue holding in the reset button for about 60 seconds and then release. The unit should now be set back to F...
TFTP Boot Error Message when booting Portserver
Category: Troubleshooting
Problem:   Getting  boot error message from PortServer .   Solution:   The host with the bootfile may pass back a TFTP error message, which the PortServer will display in the alphanumeric display. This message will be in the for...
Can I use a C/CON concentrator with my AccelePort Xem host adapter card?
Category: Configuration
No. The two products are not interchangeable. The C/CON concentrators cannot be used with an AccelePOrt Xem host adapter. The various Acceleport Xem modules cannot be connected to a C/CON host adapter or concentrator It is possible to daisy-chain ...
How can I find the installed RAM Size in a PortServer II ?
Category: Miscellaneous
Log into the PortServer II. Use the command: set con ramsize=show
How can I tell if the Digi Windows NT driver has loaded?
Category: Installation
The easiest way to determine if the Digi driver has loaded is to go to Start, Settings, Control Panel. Doble click on Ports and see if the Digi ports are shown. If they are present, the driver has loaded. NOTE: The default parameters of the Digi po...
Which drivers do I use for my PC/Xe (64k) adapter?
Category: Installation, Hardware
The original PC/Xe (64k) adapters do not use the same drivers as the newer PC/Xe (8k) or AccelePort Xe adapters. You may verify which type of adapter you have using the list of serial numbers at the URL below. However, the easiest method of determini...
Can I use my Ports/16em or Ports/8em module on a PCI AccelePort Xem host adapter, even though it was originally bought with an ISA host adapter?
Category: Configuration
Any of the Xem Ports/em or Modems/em modules will work with either the ISA or the PCI version of the AccelePort Xem host adapter card.
What do I need to get to use this C/CON or EPC/CON concentrator to work?
Category: Configuration, Troubleshooting
To use a C/CON or EPC/CON concentrator, you need to attach it to a host adapter installed in your computer. Either type of concentrator will work with either the ISA or the PCI versions of the AccelePort C/X and the AccelePort EPC/X host adapter card...
Can I use my old Clusterport concentrators with my AccelePort C/X or EPC/X host adapter?
Category: Configuration, Miscellaneous
No. The Clusterport products are not compatible with the AccelePort C/X or EPC/X host adapters. If you have an AccelePort C/X or EPC/X host adapter you will need to get C/CON or EPC/CON concentrators to use with it.
Error code 19 "configuration information in the registry is incomplete or damaged" when installing a Digi adapter in Windows 2000 or XP.
Category: Configuration, Troubleshooting
Symptom: I receive error code 19 "configuration information in the registry is incomplete or damaged" when installing a Digi adapter in Windows 2000 or XP. Cause: The Digi drivers rely on the standard serial driver included with Wi...
Linux /etc/inittab Samples for Getty
Category: Configuration
Linux Getty ExamplesDifferent distributions have a variety of names for getty. It may be necessary to experiment or consult the system documentation to determine which getty is most appropriate for your application. Common Red Hat /etc/inittab e...
Adding Digi Device to a Laptop with no serial ports in Windows 2000.
Category: None
Symptom: Several of the new Windows 2000 laptops on the market do not have serial ports.  If you install one of Digi''''s network devices off of the NIC, using a crossover cable, to give you serial ports, the Digi driver fails to load with Code 1...
Why do my COM ports show up in a funny order in the Windows 2000/XP Device Manager?
Category: Installation, Miscellaneous
This has to do with the way Windows calculates numerical order. The Digi driver has nothing to do with it.
The cables that came with my AccelePort RAS card are missing or are too short. Can I use regular telephone cables?
Category: Miscellaneous
There is no prohibition against using a regular phone cable on the AccelePort RAS card. The cables provided with the adapter have a ferrite core to reduce line noise. In many environments the noise level is low enough to use standard telephone cables.
Cable Diagram (RJ-45 to RJ-45) for connecting PortServer, PortServerII, and PortServer TS to Modicon E984 PLC
Category: Miscellaneous, Troubleshooting
Cable diagram: Modicon RJ45          Digi RJ45 3                      5 4     ...
How Do I Use and Set TCP Keep alive in the Digi PortServer TS, Digi-One RealPort (IA)?
Category: Configuration, Miscellaneous
Solution:Here is how to set up TCP keep-alive using the command line interface: 1) You will need to activate it, and set an amount of time you want the connection to be idle before you attempt to send a keep alive probe. set tcp keepalive_active=on k...
What drivers/manuals/faqs do I use for my PC/Xem product?
Category: Installation
Use the information and drivers for the AccelePort Xem product, as the PC/Xem was renamed AccelePort Xem.
I have a Ports/em or Modems/em module. Which drivers do I install?
Category: Installation
You can find all the necessary drivers, manuals, and faqs listed under the AccelePort Xem product.
The modems on the Acceleport RAS card do not answer incoming calls from a v.92 modem.
Category: Troubleshooting
Symptom:Modems on the Acceleport RAS card do not answer incoming calls from a v.92 modem. Cause:Some v.92 modems have trouble completing handshaking with a v.90 modem such as the modems on the Acceleport Ras adapter. Solutions:A configuration ...
The "who" command does not work properly in earlier versions of PortServer II's firmware.
Category: Miscellaneous, Troubleshooting
The ?who? command does not properly display the IP addresses in PortServer II?s firmware versions: 3.1.5, 3.1.9, 3.1.10, and 3.1.11.   To get the proper display for the ?who? command in the PortServer II you must use firmware version # 3.1.4 ...
The "set auth" ability on the PortServer II does not work properly.
Category: Miscellaneous, Troubleshooting
Solution: The "set auth" command does not properly control access to the ports by IP addresses in PortServer II''''s firmware version 3.1.5, 3.1.9, 3.1.10, and 3.1.11. To get the proper access control via IP address using the "set auth" comman...
What do the error codes generated by the Windows 2000 Device Manager mean?
Category: Miscellaneous, Troubleshooting
In Control Panel, double-click System. Click the Device Manager tab. Double-click a device type (for example, double-click Mouse) to see the devices in that category. Double-click a device to view its properties. If an error code has been generat...
Digi does not supply support for third party JTAPI applications with the Acceleport RAS adapter.
Category: Miscellaneous
Solution: The Acceleport RAS card does not directly support JTAPI. If a 3rd party has written the JTAPI hook-up to a standard serial port or TAPI modem, Digi will only provide support to the point that we verify that the COM port or TAPI modem works...
I have what I have been told is a Digi product, but I don't have any other information about it. How do I find out what product I have?
Category: Miscellaneous
Your Digi product should have a serial number on it, on a label on the bottom or back for external products, and on a label or silkscreened rectangle for internal boards. If the serial number begins with the letter "V", you will need to contact Te...
Why does my PortServer II hang at PE and never finish booting?
Category: Troubleshooting
The PortServer II will go to PE during the normal boot process. This is the last step before starting the OS. If the PortServer II hangs at PE and never continues to AC, then there is something preventing it from loading the OS. If resetting the Port...
How do I get rid of the Digi banner that appears at the beginning of my print jobs when using the PortServer?
Category: Miscellaneous
set logins mess=1 range=0 set logins mess=2 range=0 This command is not documented in the manuals. It clears out the two message databases which default with "Digi International PortServer 8/16". This is only valid for the PortServer, not the Por...
The DIGIDEFV.exe utility does not see you PCI adapter.
Category: Installation, Troubleshooting
Symptom: The DIGIDEVF.EXE utility does not see your PCI adapter. It reports that No Digi PCI boards were found. Cause: The DIGIDEVF.EXE utility does not work in some newer servers. Solutions: To work around this problem you will need to ...
Which PCI adapters require you to use DIGIDEVF.exe?
Category: Installation
Only the PCI CX and EPC/CX require you to use this utility.
Does OS/2 2.1 or 2.11 support PCI adapters?
Category: Installation, Miscellaneous
No, you must have Warp 3 or Warp 4 to have support for PCI adapters. OS/2 version 2.1 or 2.11 only supports ISA and EISA cards.
When I set up autoconnect on my PortServer TS 2/4/8/16, I get the error "Warning: Port x uid is none. auto-connect port: illegal user id."
Category: Configuration
The PortServer TS products require a userid defined for all autoconnect configurations, while the PortServer and PortServer II do not. When you configure autoconnect, if you do not have individual users specified, then the connection uses the root...
After doing a telnet to a port on a PortServer or Terminal Server device and issuing the escape character ^], the telnet session is still active.
Category: Troubleshooting
If you use the escape character ^] (Ctrl key plus "]" key) and press enter, this will only back you out of the session, but not close the session. This is a function of specifications for telnet and is not a problem of the PortServer or Terminal Serv...
Conflict Error During Linux Installation With 2.2.x Kernels
Category: Installation, Troubleshooting
Symptom: Error occurs during the installation of the epca driver in RedHat Linux with 2.2.x and early 2.4.x kernels. When rpm -i epca-1.5#-1.i386.rpm is executed the following error occurs: file /lib/modules/2.2.x-xx/misc/epca.o from install of ...
Steps to configure auto telnet or rlogin sessions on the Portserver CM32.
Category: Configuration
Edit /etc/portslave/pslave.conf s3.protocol telnet [or rlogin] s3.host 192.168.1.0 [IP of host to connect to] s3.socket_port 23 [23=telnet, 513=rlogin] s3 refers to port 3, use actual port number. After editing pslave.conf. signal_ras hup ...
I cannot open a comport in HyperTerminal when using the DigiOne IA?
Category: Troubleshooting
Symptom: I cannot open the com port in HyperTerminal? Cause: The device type on the DigiOne IA is not set to RealPort. Solutions: Go in through the Digi Web UI interface and change the dev type to RealPort.
Configuring a Terminal for Login in SCO OpenServer
Category: Configuration
Configuring a Port for a Terminal Use this procedure to configure a Digi serial device for a terminal. See your operating system documentation for more information on configuring a serial device for a terminal. Procedure Connect a crosso...
Printer Configuration in SCO OpenServer
Category: Configuration
Configuring a Device for a Printer Use this procedure to configure a Digi serial device for a printer. Consult your operating system documentation for more information on configuring a serial device for a printer. Procedure Connect a c...
Error Installing Driver in AIX 5.1 (32 bit only)
Category: Installation
Symptom:In AIX 5.1 smit reports an error indicating that the image is not recognized???? Solution: Prior to smit installation run the following command from the AIX root prompt: inutoc (directory_path_where_driver_image_is_located) Now proceed wi...
I believe I have an IRQ or memory conflict with my PCI adapters. How can I best resolve the conflict?
Category: Installation, Troubleshooting
IRQ conflicts can result in different symptons such as: A PCI adapter may not be seen by the operating system. The system may not complete the boot process. The driver for the adapter may not install properly. The adapter may function intermitte...
Where do I find drivers for my AccelePort 2/4/8r 920 adapter?
Category: Installation
You can find drivers for the AccelePort Xr 920 adapters on the Technical Support web site. They are included in the AccelePort Xr category.
Are Digi's PCI adapters compatible with the PCI-X slots?
Category: Installation, Miscellaneous
Digi''''s PCI adapters are compatible with PCI-X slots in the same manner that they are compatible with the 64 bit PCI slots. Our adapters run at a bus speed of 33 MHz. Our adapters can be used in the 64 bit PCI slots which have a 66 MHz bus speed,...
In Windows 2000 or Windows NT how can I set the serial port parameters such as baud rate, parity, stop bits or flow control for my Digi ports through the device manager (Windows 2000) or the control panel ports (Windows NT)?
Category: Configuration
Most applications pass the all required serial port parameters to COM port via the control block when opening the port. Some applications make assumptions about the default states of the serial ports and do not pass the complete set of parameters whi...
How do I find what version of firmware I have on my PortServer 8/16 or PortServer II product?
Category: Miscellaneous, Troubleshooting
Log into the PortServer as root, using either telnet or through the serial interface. Issue the set config command. The first line of the display will show the version of the firmware running on your PortServer product.
How do I find out what version of firmware is running on my EtherLite product?
Category: Miscellaneous, Troubleshooting
There are several ways to determine the firmware version of an EtherLite. If you are running a Windows operating system: Use the verlog utility to determine the firmware version. Verlog can be found in the Support Tools section of the Technical...
Problems in SCO 5.0.6 on systems with Pentium 4 processors
Category: Installation, Troubleshooting
We have seen problems in several instances with customers using our products on servers with Pentium 4 processors running SCO Openserver 5.0.6. The problem appears as a lockup to terminals connected to our ports. The only way to get the ports to ...
GAP/SCO Dial-in Modem Configuration
Category: Configuration
Modem Configuration requires familiarity with both the specific OS and the modem being used. While the following procedure is sufficient for most cases, it may be necessary to take additional steps to properly configure your modem or to set up the OS...
How do I find the version of the firmware that I am running on my Digi One RealPort or Digi One IA Realport?
Category: Miscellaneous
There are several ways to determine the firmware version on the Digi One IA RealPort and the Digi One RealPort. From a web browser: Log into the Digi One via the web interface. The firmware version appears on the main information screen after ...
How do I find out what version of firmware I am running on my PortServer TS 2/4/8/16?
Category: Miscellaneous
There are several ways to check the firmware version on the PortServer TS products: From a web browser: Log into the PortServer TS via the web interface. The firmware version appears on the main information screen after you log in. It will be ...
Testing and Troubleshooting a PortServer Port
Category: Troubleshooting
1) Troubleshooting a PortMake sure you are using a cable built according to one of the diagrams found through the cable selector on the Digi Support page for your product/serial device combo. Telnet or log in to the Portserver and type set port...
Are Digi's drivers available with all versions of Windows XP?
Category: Miscellaneous
The Digi drivers for products supported in Windows XP (listed below) are included with both Home and Professional versions of Windows XP. RealPort: Digi PortServer FEP5: Digi AccelePort 8r EIA-232 PCI Digi AccelePort 4r EIA-232 PCI Digi AccelePort 8...
PROXYARP and PPP USERS
Category: Miscellaneous
Proxyarp should be used with PPP users when the IP address of the PPP user is in the same network that the Digi device is in. For example: 1) Digi''''s IP, 192.168.1.5 Mask: 255.255.255.0 PPP User''''s IP: 192.168.1.10 Proxyarp should be used....
Configuring a Terminal For Login in Solaris
Category: Configuration
Procedure Connect a proper cable between the port and terminal.  Invoke admintool either through the window interface, or by entering this command at a root prompt: admintool Select Browse > Serial Ports. Select a device. Sele...
Configuring a Modem in Solaris
Category: Configuration
Procedure: Connect a proper cable between the port and modem. Connect to the modem with tip. tip -38400 /dev/dty/a001s The speed (38400) and device (/dev/dty/a001s) are used as examples in the previous tip command. Enter one o...
Migration of RealPort version 2.#.#.# to 3.#.#.# in AIX (Migration Only)
Category: Configuration
NOTE: Run a full system backup prior to proceding with the driver upgrade. Place and extract tar file in a separate directory (/tmp/migrate is used in the following example): mkdir /tmp/migrate cp 800068381P.tar /tmp/migrate cd /tmp/migrat...
Troubleshooting RealPort in AIX
Category: Troubleshooting
Check for carrier detect. All tty and lp devices are modem devices. They require DCD in order to respond. The preferrence is to wire DCD from the device to the port. If DCD is not asserted check to see if the device is powered on and online...
Terminal Configuration In AIX
Category: Configuration
Terminals are usually configured for software (Xon/Xoff) flow control. While the following procedure is sufficient for most cases, it may be necessary to take additional steps to properly configure your terminal or to set up the OS for a specific ...
Modem Configuration In AIX
Category: Configuration
Modem Configuration requires familiarity with both the specific OS and the specific modem being used. While the following procedure is sufficient for most cases, it may be necessary to take additional steps to properly configure your modem or to set ...
Configuring a Terminal in HP UNIX
Category: Configuration
Configuring a Device for a Terminal Use this procedure to configure a RealPort device for a terminal. See your operating system documentation for more information on configuring a serial device for a terminal. Procedure In HP-UX, TTY dev...
Configuring Terminal With RealPort In AIX
Category: Configuration
Use this procedure to configure a RealPort device for a terminal. See your operating system documentation for more information on configuring a serial device for a terminal. This procedure assumes that a TTY has  been created for the terminal. ...
Creating And Configuring TTY's in AIX
Category: Configuration
Use this procedure to create and configure TTY devices in AIX. The procedure for creating and configuring TTY devices for Digi serial ports is similar to the procedure used to create standard AIX TTY devices. For complete information, refer to you...
Adding a Digi Device Using smit
Category: Configuration
Use this procedure to add a Digi device to an AIX system using smit. Procedure Log onto the console as super-user (root). Enter the following command:  smit devices Choose Digi Ethernet-based Serial Products > Add Digi Ether...
Configuring a TTY Device for a Modem Using RealPort
Category: Configuration
Use this procedure to configure a RealPort device for a Dial-in/Dial-out modem connection. Configuring a device for a modem requires familiarity with both the operating system and the modem being used. While the following procedure is sufficient f...
Configuring a TTY Device for a Printer Using RealPort
Category: Configuration
The Digi device and RealPort should be properly installed, configured and functioning before proceeding. This procedure assumes that a tty has been created for the printer. See Creating and Configuringttys. Procedure Connect a proper cable ...
Configuring a TTY Device for a Terminal Using NonRealPort EtherLite Driver
Category: Configuration
Use this procedure to configure a terminal on a EtherLite or SCSI Terminal Server port. See your operating system documentation for more information on configuring a serial device for a terminal. Prerequisite: A TTY has been created for the te...
Configuring a TTY Device for a Modem Using NonRealPort EtherLite Driver
Category: Configuration
Use this procedure to configure a device for a Dial-in/Dial-out modem connection. Configuring a device for a modem requires familiarity with both the operating system and the modem being used. While the following procedure is sufficient for most c...
Setting TTY Options
Category: Configuration
Solution: AccelePort and RealPort UNIX device driver packages include a command, ditty, which is a superset of stty, and may be used to set and display the device options for Digi AccelePort devices. The general command format is:    ditty [...
Configuring Transparent Printers
Category: Configuration
Note: This procedure sets up the communication characteristics for transparent printers. Once a transparent printer has been set up, you can use it as you would a printer connected directly to a serial port. See your UNIX documentation for inform...
DigiBoard Port Authority
Category: Miscellaneous
Introduction The DigiBoard Port Authority (DPA) program is a software tool which provides a means to monitor the status of the Front End Processor/Operating System (FEP/OS), which is the on-board software run by DigiBoard intelligent serial commu...
Modem Troubleshooting FAQ
Category: Troubleshooting
Q: How do I determine if my modem is causing the problem? Q: Why can''''t I send commands to the modem? Q: Why am I seeing garbage on my screen? Q: Why doesn''''t UUCP work? Q: Why does my application keep jerking/pausing? ...
How to setup Unix as a tftp boot host for PS and PSII firmware
Category: Configuration
How to setup Unix network node so that it serves as a tftp boot host for PS and PSII firmware. From Host Server: If the host system does not already have tftp activated, do the following: mkdir /tftpboot. chmod 777 /tftpboot Move portserve...
Using Okidata Printers in Unix
Category: Configuration, Miscellaneous
This guide demonstrates typical configuration for most Okidata MicroLine printers. Okidata printers generally perform most reliably when using hardware flow control: Common Serial Interface Settings: Protocol Ready/Busy Busy Line DTR (o...
SCO UnixWare RealPort FAQ
Category: Miscellaneous, Troubleshooting
How do I add more PortServer or Digi Ethernet units? If you are using and older version of the driver, there is no easy way to add in more PortServers, the driver must be completely reloaded. For the latest driver version, additional units can be add...
MPI for SCO Unix and SVR4/UnixWare
Category: Installation
MPI (Menu Port Interface) is the program for configuring intelligent Digi Boards under SCO Unix and SVR4/UnixWare. This document assumes that you have already installed the card in the system and configured the BIOS correctly for that card. For...
Removing MPI Manually
Category: Miscellaneous
Occasionally a situation will develop where MPI either fails to install correctly or is corrupted in such a way that pkgrm (SVR4), or custom --> remove (SCO) cannot remove the package successfully. The following procedure will remove MPI from th...
GAP/SVR4 Terminal Configuration
Category: Configuration
Terminals are usually configured for software (Xon/Xoff) flow control. While the following procedure is sufficient for most cases, it may be necessary to take additional steps to properly configure your terminal or to set up the OS for a specific ...
GAP/SVR4 Dial-in Modem Configuration
Category: Configuration
Dial-in Modem Configuration requires familiarity with both the specific OS and the specific modem being used. While the following procedure is sufficient for most cases, it may be necessary to take additional steps to properly configure your mode...
GAP/UnixWare 7.x Printer Hardware Flow Control Configuration
Category: Configuration
Hardware Flow Control is indicated whenever a printer is having buffer overruns, is losing sections of a file, or is having other problems which can''''t seem to be resolved. Most printers are simply more reliable under hardware flow control. ...
Configuring a realport device for a Terminal with scoadmin
Category: Configuration
Use this procedure to configure a RealPort device for a terminal in SCO UnixWare. See your operating system documentation for more information on configuring a serial device for a terminal. The Digi device and RealPort should be properly install...
Configuring a realport device for a Modem
Category: Configuration
Use this procedure to configure a RealPort device for a Dial-in/Dial-out modem connection. Configuring a device for a modem requires familiarity with both the operating system and the modem being used. While the following procedure is sufficient f...
Configuring a realport device for a Printer
Category: Configuration
Use this procedure to configure a RealPort device for a printer. See your operating system documentation for more information on configuring a serial device for a printer and configuring an lp device. The Digi device and RealPort should be prop...
Quick Reference for Helpful SVR4 CMDs
Category: Miscellaneous
#init 0 - command will shutdown system. #init 6 - command will shutdown and then reboot system ------------------------------------------------------------------ #pkgadd -d diskette1 - command to load driver from disk drive A #pkgad...
Updating Firmware For AccelePort RAS
Category: Configuration
Solution: Instructions for updating the FEP on Digi International Acceleport RAS series products. Download the latest FEP file from the Digi web site. Locate the existing FEP file (see below). Rename the existing file to x.old. For exampl...
How to setup the Portserver CM32 for Clustering.
Category: Configuration
For the Clustering configuration, you should have only one valid IP for the Master and invalid IPs for the Slave(s).   - Master Configuration:  conf.eth_ip (invalid IP) conf.eth_mask (network mask) conf.eth_ip_alias (valid IP) conf.et...
Digi Neo and ClassicBoard PCI Driver (dgnc) Installation in RedHat Linux (Source RPM)
Category: Installation
Prepare for driver installation: First, check to see if the in-kernel jsm module is loaded: # lsmod | grep jsm If so, unload the module: # rmmod jsm The jsm module, should be renamed to prevent it from loading when rebooted: #cd /lib/mod...
Mysterious TS/DORP setting changes while using RealPort
Category: Miscellaneous, Troubleshooting
Solution: This document is about some unusual (to some) behavior which can occur in environments where the Realport driver is installed for use with a Portserver TS line or Digi One RealPort(DORP) product. The symptoms of this behavior are that se...
Etherlite Boot Console
Category: Installation, Configuration, Troubleshooting
PurposeDue to popular demand, a Boot Console exists in the Etherlite product line. The Boot Console is intended to address several problems outlined below. 1. Multiple BOOTP and DHCP Server Configuration Problem. Large network installations may h...
I have phantom serial ports in Windows. How can I remove them?
Category: Troubleshooting, Configuration, Miscellaneous, Installation, Hardware
The first step of removing the phantom ports is to remove all non-standard COM ports (remove any Multi-port serial adapters from the device manager). Most likely there are leftover entries in the registry. You can run regedit to remove the extra entr...
dgipserv HOWTO guide - Unix version
Category: Configuration
Why use dgipserv? dgipserv is a utility which acts as a single-use BOOTP or TFTP server for configuring Digi EtherLite units. It is easy to use, and can be configured via simple command line arguments. The client of this server is the EtherLite mo...
Etherlite Rlogin Guide
Category: Configuration, Troubleshooting
Most Unix systems have an rlogin client which you can use to login to the EtherLite Products. The EtherLite does not prompt for a username and does not require a password. Below is an example of how to login to a EL-32. In this example, the EL-32 has...
Which IO port addresses does the ClassicBoard ISA adapter use?
Category: Configuration
If the ClassicBoard ISA adapter is in PNP mode, all of the resources are assigned by the PNP system and therefore there should be no conflicts. If the adapter is in legacy (non-PNP) mode, then the system, upon boot up, will check for PNP devices, wi...
PortServer TS Timeout Configuration
Category: Configuration
Configuring idle timeout values to drop network connection. First Keepalive has to be enabled. You do this by typing the following from the PortServer root prompt: #> set tcp active=on Once this is done, tcp will see how long a connection has...
Which Modem initialization string should be used with the modems on the Acceleport RAS adapter?
Category: Installation, Miscellaneous
Symptom: Where can I locate the initialization string used for the Digi 56k RAS modems on the Acceleport RAS card? Solutions:The following intialization string is for use with the Digi 56k RAS modems on the Acceleport RAS card: AT &F E0 V1 &D2 &...
Windows Logo Error when installing a Digi AccelePort Adapter with Windows XP
Category: Installation
Symptom: While installing a Digi AccelePort Adapter on a Microsoft Windows XP-based computer, setup may be halted during the device-detection phase by the following warning message: The software you are installing for this hardware: your...
Power Supply Specifications for PortServer TS8
Category: Miscellaneous
Input: 100-250V~ 50-60Hz 0.35A Output: +12V 1.0A
What TCP ports are used in Port Assist Manager?
Category: Configuration, Miscellaneous
Here are the following ports that Port Assist Manager uses:// WanLinks (old driver non split ): 2362// AccelePort RAS: 2363// AccelePort Xp: 2364// DataFire RAS: 2365// DataFire Sync: 2366
Installing an ISA or PCI Classicboard in SCO Openserver
Category: Installation
Driver is built into SCO, not provided by Digi International. Only boards supported are the ISA Classic 4 and 8 (Classic 16 not supported).  Classic PCI 4 and 8 supported only in SCO 5.0.6 or later. No other COM port or peripheral can share a...
Installing AccelePort Xem, Xr, C/X, EPC/X, and Xe Adapters in Mandrake 8.2
Category: Installation
Instructions for installing the AccelePort epca driver with Mandrake Linux 8.2 These instructions apply to stock installation with uniprocessor kernel Prepare for installation logging: script Determine if the required packages are installed ...
Configuring and Using Multiple Sessions on PortServer II and TS
Category: Configuration
The PortServer II/TS models can support up to four telnet sessions per port by default. This value can be increased, the following example shows how to increase the sessions to five: set port range=(port_number) sess=5 To use the multiple tel...
How can I get technical support for my old Arnet or Stargate product?
Category: Miscellaneous
As these are legacy products, the only options available are web-based support at the URLs listed below, and repair. Technical Support cannot provide assistance with either the Arnet or Stargate products except to direct you to the information on the...
Installing Digi drivers from a CD HOWTO
Category: Installation
1. Place the CD in the system cdrom drive. 2. Create a mount point to mount the CD to (example: /usr/digi). 3. Mount the CD by entering one of the following commands: Operating System Command AIX mount -r...
Windows Direct cable connection parameters
Category: Miscellaneous
To Configure the Digi product to act as a PPP interface for a Windows device. This configuration will allow the Digi device to emulate a Windows (98, NT, 2000, XP) Direct serial connect Server. To do this we will take advantage of the fact that PPP...
Windows Direct Cable Connection Primer
Category: Miscellaneous
Windows Direct Serial Client Connections advertise themselves with the string "CLIENT" to the Windows Direct Serial Server they "dial" into. When configuring a Digi device to accept inbound connections, it may seem like the Digi is trying to "di...
DPAR will not start on International Windows Versions
Category: Miscellaneous, Troubleshooting
The latest Version of DPAR (2.03.36) will not start on International Language Version and will only show a script error message. It will occur on Win9X, WinNT, W2k and Windows XP. The workaround for now is to go back to the previous version or to a...
Unusual TS/DS behavior after hardware factory reset
Category: Troubleshooting
This Technical Article is written to document an unusual behavior on some of our Terminal/Device server family products. This behavior will only be seen on the following Motorola Coldfire-based products with SSH enabled: Digi One, TS2 MEI/Nubox, T...
Digi-One RealPort, PortServer TS-2/4 going off-line
Category: Troubleshooting
The following products have shown a tendency to become unavailable on the network. This will only happen in certain specific circumstances, during network disconnection and reconnections. If these products become unavailable, they will require a ph...
Windows XP, Abit VT6X4 system board, AccelePort ISA type adapters appear to be incompatible.
Category: Installation, Troubleshooting
A customer has Windows Xp and an AccelePort Xe ISA adapter installed in an Abit VT6X4 system board. He can get the driver installed. However the ports will not function. This combination does not work. Windows 98 and Windows 2000 work with the Accel...
MPI Port Configuration Utility core dumps, shows error 50, or quits abnormally.
Category: Troubleshooting
PCU requires that lp and uucp services are installed on the system. If you do not have lp and uucp installed, then PCU will not function. If you have these services installed and you get a PCU error, cd /etc/digi/epca (or pcxx) and remove the ....
Transparent print won't work, how can I test it?
Category: Troubleshooting
If the printer won''''t print, do the following ditty onstr ABC123 offstr ZYXZYX /dev/ttya01 cat /etc/inittab > /dev/pra01 and try printing again -- these are non-effective values for onstr and offstr so they will show up as part of the dat...
Error: "another process waiting on open" message during boot up or when attempting to communicate with the port.
Category: Troubleshooting
This is caused by the System booting faster than the ports can download their code and initialize. To solve the problem add: ( until sleep 1 < /dev/ttya01 do : done ) 2> /dev/null at the top of /etc/rc.d/8/userdef. If there a...
Why do I sometimes get a PortServer login instead of the realport login?
Category: Troubleshooting
This indicates that the PortServer is not setup properly to use for realport. By default the PortServer is set to set port dev=term this means that DDR-RTS are high and the PortServer sends a login. This must be changed for realport to a passive se...
My ports seem to lock up randomly or log users off.
Category: Troubleshooting
This indicates that the PortServer is not setup properly to use for realport. By default the PortServer is set to set port dev=term this means that DDR-RTS are high and the PortServer sends a login. This must be changed for realport to a passive se...
If I load realport, do all ports have to use realport?
Category: Configuration
No, loading realport on a server does not mean that realport controls all ports. Realport controls that port if that device is opened (getty, sleep, a print job is printing, etc.). Examples to better illustrate this: I have realport devices tt...
Can I load realport on multiple hosts to access the same PortServer(s)?
Category: Configuration
Yes, understanding the question above this one pretty much answers this. You can have devices ttya01-16 loaded on 2 different machines. If server1 has ports ttya01-08 opened, server1 controls it. Server2 could then have ttya09-16 opened, server...
Which auxiliary power supply should I use with my ports Xem modules?
Category: Configuration, Miscellaneous
The recommended Digi power supply for use with the AccelePort Xem Ports modules is 76000109 for North American use. It is a 7.5 volt, .8 amp power supply. It is usually not required until adding a third Ports module to the host adapter. NOTE: Using a...
AccelePort Installation in Windows NT Fails, but Event Viewer Does Not Report Any Error Messages.
Category: Installation
Symptom: After installing an AccelePort Xe, Xr, Xr920, Xem, C/X or EPC/X in Windows NT, there are no com ports showing up in Control Panel, Ports and Event Viewer is reporting no error messages in the System Log. Cause: The Digi Fep5 devi...
Following the Driver Installation Notes For Windows 2000 Running DGClean.cmd Results in Access Denied Error
Category: Troubleshooting
Symptom: Following the Driver Installation Notes For Windows 2000: 1. Uninstall previously installed drivers. From the "Device Manager" right-click on the Digi adapter(s) you would like to uninstall from the system and select "Uninstall".  2. Ru...
Telnet Problems with The Digi One Single Port
Category: Troubleshooting
Symptom:  Problems testing a Digi One Single Port using Telnet Cause: The Digi One Single Port does not have a command shell to log into for testing validation.   The available options for verifying the unit is up and running on the network ...
Configuring and Using Multiple Telnet Sessions on PortServer, PortServer II and PortServer TS Products
Category: Configuration
PortServer TS products support up to four telnet sessions per port by default. This value can be increased from the root prompt of the PortServer unit: set port range=(port_number) sess=5 To use the multiple telnet session feature, have a use...
Installing AccelePort Xem, Xe, Xi, Xr(920), C/X and EPC/X Products in Red Hat version 8.0
Category: Installation
Prepare the installation: From the root prompt on your Red Hat 8.0 system: # script Verify matching kernel source is installed: # rpm -aq | grep kernel-source The version displayed after kernel-source must match your running kernel ''''u...
'XXEVENT Failure' Error Seen When Using AccelePort Products in SCO OpenServer
Category: Troubleshooting
Symptom: An xxevent Adapter failed error is seen on the system console or messages log and all or part of the ports do not work. Rebooting the system gets the ports working again temporarily. Cause/Solution: The system BIOS is not reservin...
During the install script, pkgadd fails. The following error message is encountered: "Floppy Drive (/dev/rdiskette) cannot be accessed."
Category: Installation, Troubleshooting
Symptoms:During the install script, pkgadd fails. The following error message is encountered: "Floppy Drive (/dev/rdiskette) cannot be accessed." Cause:The volume manager daemon is interfering with the diskette drive. Solution 1: Do the pkga...
How do I Enable a Terminal or Modem in Solaris?
Category: Configuration
Command to enable a terminal in Solaris pmadm -a -p zsmon -s a001s -fu -i root -v `ttyadm -V` -m "`ttyadm -d /dev/dty/a001s -l 9600 -s /usr/bin/login`" where: zsmon - is the port monitor tag -- use a different one if appropriate....
Garbage is Appearing on the Screen Where a Login Prompt Should Appear in Solaris
Category: Troubleshooting
Symptoms: B>Terminal initially receives login and works fine until the terminal is powered off and turned back on, then either the login won''''t appear or garbage characters will display on the screen. User has to reboot or disable/re-enable ...
SUN SPARC Break Compatibility Information For Console Management of SUN SPARC Systems
Category: Miscellaneous
Notes on consoling Sun machines with our products. The Problem When a serial device such as a terminal server, PC, or even a dumb terminal is used to "console" a Sun machine, the Sun machine will "halt" and stop running when the consoling device is...
Receive an Error: "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node in Linux
Category: Troubleshooting
Symptom: The following error is seen: "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node to configure. Cause: Our driver normally places a symlink to dgrp.o in /lib/modules/default/misc. Unfortunatel...
Unresolved Symbols and Configuration Mismatches
Category: Troubleshooting
Example of the error messages in question Explanation Common configuration mismatches (and resolutions) Compiling against something other than the kernel source for this kernel (Common Redhat 7.x issue) SMP kernel, non-SMP kernel ...
Installing PC/X and ISA ClassicBoard Adapters in Linux
Category: Installation
Initial Configuration Determine the I/O Addresses: ClassicBoard:Run DOS configuration util (cfg) or use isapnp in linux. PC/4, PC/8:Configurable via DIP switches on the board itself. PC/16: I/O Addresse...
Modem Configuration in Linux
Category: Configuration
Modem Configuration requires familiarity with both the specific OS and the specific modem being used. While the following procedure is sufficient for most cases, it may be necessary to take additional steps to properly configure your modem or to ...
Installing RealPort in SCO OpenServer
Category: Installation
Installing RealPort in SCO OpenServerIf you have an existing version of RealPort software installed, this will need to be removed first. Prior to removing, you may want to make backup copies of the following files: /etc/inittab and /etc/ttytype file...
Installing/Ugrading the RealPort Driver in AIX
Category: Installation
Instructions to Install/Upgrade the Realport Driver in AIX To Remove Old Applied Driver: Any previous driver versions must be removed prior to installing a new version. Define all associated Realport sa devices to save device configuration, t...
Installing AccelePort Products in HP-UX
Category: Installation
Installation Guide for Digi EPC/X, C/X, Xem and Xr 920 adapters in HP-UX Software Installation Log onto the console as root. Download the driver from our web site into the /tmp directory Enter the following command: tar xvf /tmp/ep...
Configuing Terminals for Login In HP-UX
Category: Configuration
Enabling the New Ports Terminals Connect terminals to the ports (using a Digi standard terminal cable) and test the connections to each terminal by entering the following command for each port added: date > /dev/ttya01 (Assuming th...
Configuring Ports for Printers In HP-UX
Category: Configuration
Serial Printers To prepare a port for connection to a printer, enter the following command: ditty printer [baud rate and flow control options] ttya01 This command is recommended for any port that has a printer connected to it. The command...
Uninstalling the HP-UX AccelePort Driver
Category: Installation
Un-Installing the HP/UX Device Driver Removing the driver from the kernel is a two-part process. First, the driver references are removed from the system configuration files. Secondly, a new kernel is linked, and copied to the root directory. ...
Configuring Ports for Modems in HP-UX
Category: Configuration
Setting up ports for bi-directional modems Use vi to enable the new modem entries in the /etc/inittab file for dial-in. The following entries have been automatically added for the ports installed: Xx01:23:off:/etc/getty ttya01 H Xx0...
Installing/Uninstalling RealPort in HP-UX
Category: None
Installation Guide for RealPort Please be sure to remove any old versions of RealPort prior to installing a new version. The driver removal steps are below. Basic IP parameters must be set up before the PortServer will operate on the network. ...
Configuring Port for Modems, Printers and Terminals with HP-UX RealPort
Category: Configuration
Configuring ports for modems, terminals and printers in HP-UX and RealPort Setting up ports for terminals: Connect terminals to the ports (using a null modem, if necessary) and test the connections to each terminal by entering the follow...
Installing Original EtherLite Driver In UNIX (Legacy driver)
Category: Installation
EtherLite and SCSI Terminal Server Installation Guide for UNIX EtherLite Networking Considerations As with all Ethernet devices which run the Internet Protocol (IP), you need to assign an IP address to the  There are four methods which we rec...
Portserver II's and frame vs. non-frame firmware FAQ
Category: Installation
Q: How can I tell if my Portserver II has a frame or non-frame version of firmware loaded? A: Login as root, then issue command "set ?". If "framerelay" is listed as one of the options, you have a Frame-supported firmware version loaded. If th...
Modem FAQ
Category: Miscellaneous
FAQ: Asynchronus External Modems Q: How do I determine if my modem is causing the problem? Q: Why can''''t I send commands to the modem? Q: Why am I seeing garbage on my screen? Q: Why doesn''''t UUCP work? Q: Why doe...
Setup Guide: Using MultiTech Modems on Digi Ports in Unix
Category: Configuration
Setup Guide: Using MultiTech Modems on Digi Ports in Unix This guide demonstrates configuration of many MultiTech Modems for use in a dialin application in a Unix-type environment: DIP Switches If the Modem has DIP switches, set them to ...
Configuring Okidata Printers
Category: Configuration
Configuring Okidata Printers This guide demonstrates typical configuration for most Okidata MicroLine printers. Common Serial Interface Settings:Software Flow Control: Protocol: XON/XOFFBusy Line: SSD- DSR Signal: Invalid Hardware Flow Control:...
US Robotics Modem Configuration in UNIX
Category: Configuration
Setup Guide: Using USRobotics Modems in UNIX This guide demonstrates configuration of USRobotics Sportster and Courier modems for use in a dialin application in a UNIX-type environment: Dip Switches Sportster modems should be set initiall...
COM Xi (legacy) Dip Switch Settings
Category: Configuration
COM/Xi Dip Switch Settings Installation Guide DigiBoard COM/Xi Intelligent Asynchronous Serial Communications Boards 90029100A Installing COM/Xi Boards Before you plug in the board... Write down the serial number of the processor boar...
Dip Switch and Jumper Settings on AccelePort C/X ISA, EISA and Microchannel Adapters (legacy)
Category: Configuration
FAQ: Switch settings for ISA C/X host adapter DigiBoard Switch settings for ISA C/X host adapter DigiBoard DS1 switch sets I/O port address - Memory & IRQ are done with software. Make sure you have latest driver to use these boards. O...
Dip Switch Settings for AccelePort EPC/X ISA Style Adapters
Category: Configuration
FAQ: Switch settings for ISA EPC/X host adapter DigiBoard Switch settings for ISA EPC/X host adapter DigiBoard DS1 switch sets I/O port address - Memory & IRQ are done with software. Make sure you have latest driver to use these board...
PC/X Adapter Dip Switch Configuration
Category: Configuration
PC/X Adapter Dip Switch Configuration PC/4 & PC/8 Non-Intelligent Asynchronous Serial Communication Boards Setting the I/O Port Addresses Breakdown of DIP Switch DS1 Status register is set ...
Installing PC/Xe and MC/Xe Boards
Category: Installation
Installing PC/Xe and MC/Xe Boards Installing PC/Xe and MC/Xe Boards This section provides instructions for installing and configuring PC/Xe boards in ISA computers. These include IBM AT and compatible computers, and 80386/ 80486/Pentium ...
Switch settings for ISA Xem (PC/Xem)
Category: Configuration
Switch settings for ISA Xem (PC/Xem) Switch settings for ISA Xem (PC/Xem) DigiBoard DS1 switch sets I/O port address - Memory & IRQ are done with software. Make sure you have latest driver to use these boards. Old drivers will not ha...
Xe Xi Dip Switch Settings
Category: Configuration
Xe Xi Dip Switch Settings DIP SWITCH SETTINGS FOR OLDER Xe and Xi Cards On the older Xe and Xi cards there are two banks of DIP switches, Bank 1 (DS1) has 11 DIP switches and Bank 2 (DS2) has 8 DS1 contains the Memory Start Address and th...
Installing AccelePort Xem, EPC/X, C/X adapters in Xenix (legacy)
Category: Installation
Installation Guide for DigiBoard EPC/X, C/X, and Xem Systems SCO XENIX System V Rel. 2.3 DBI 92000157A Software Installation Part One: Linking a New Kernel 1. Log onto the console as super user (root). 2. Insert the DigiWA...
QNX 315: Installation Notes
Category: Installation
QNX 315: Installation Notes Installation Guide Reference Manual for Universal QNX Device Driver for DigiCHANNEL Intellegent Communications Boards 92000099B Introduction This QNX Operating System Universal Device Administrator software ...
QNX 40: Installation Notes
Category: Installation
QNX 40: Installation Notes Installation Guide Reference Manual for Universal QNX4 Device Driver for DigiCHANNEL Intellegent Communications Boards 92000127A Introduction Dq.ser is a device driver that runs under the QNX4 "Dev" process,...
Performance Tuning With the VMS Async Driver
Category: Miscellaneous
Improving Async Driver Performance on VMS Systems This technical article is for those in need of maximum performance/low latency from their Digi Async Product in a VMS environment. This performance tweak normally is not necessary, but is sometim...
Async adapter installation in clustered VMS environment
Category: Installation
Async adapter installation in clustered VMS environment Running in a Cluster -- Application Notes: Here are some notes which may help clarify how the driver might operate in a clustered environment. This is NOT intended as a "cluster pri...
Frequently Asked Questions: VMS
Category: Miscellaneous
Frequently Asked Questions: VMS I''''m having trouble reading the VMS driver from floppy, I get a format or similar error when reading the floppy disk. I''''m having trouble installing the VMS 7.x driver. The ports are all online...
What cable pinout should I use to connect a Digi RJ-45 port to a BayTech RPC-2 console port?
Category: Miscellaneous
Here is a known-working pinout to connect a BayTech RPC-2(Remote Power Control Unit) RJ-45 port to a Digi RJ-45 port, such as that found on our Acceleport, Portserver, Portserver II, and Portserver TS line products. This cable has been tested and ...
Problems Updating The Firmware on an EtherLite
Category: Installation, Configuration
Symptom: When running DGIPSERV.exe to update the Firmware on an EtherLite, after power cycling the EtherLite (when prompted), it says that it is starting to update the firmware, but just sits there. Cause: Depending on how the EtherLite is connec...
The EtherLite power-cycled and now the COM ports won't open. I'm using Windows NT/2000/XP.
Category: Troubleshooting
Is the power light flashing or steady? If it is flashing, the EtherLite has lost its IP address and needs to be reset. If the power LED is steady, the EtherLite has an IP address, but it is probably not the one that the driver was configured with. W...
Problems Using Digi AccelePort Products with Lotus Notes
Category: Troubleshooting
Symptom: Troubleshooting Lotus Notes Issues with Digi Adapters Cause: Lotus Notes issues with Digi Adapters may fall into one of the following categories:1. Modem is unable to connect.2. COM port is not recognized.3. Connection is dropped.  ...
When I run dgclean.cmd or dgcbcln.cmd on my Windows 2000/XP system prior to installing the updated driver, I get the error "Access denied".
Category: Troubleshooting
This error is frequently encountered when the user installing the driver is not logged into the machine as the local administrator. To properly install Digi hardware into a server, you must be logged in as local administrator, and you must be at the...
Display Error When Installing MPI in SCO OpenServer
Category: Installation, Troubleshooting
Symptom: In SCO OpenServer, when installig driver from the CD with ./setup, message "DISPLAY must be set to a valid display running X" appears Solution: From the command prompt: custom -i -p misc:mpi -F (directory_path_where_driver_file_is_located...
Display Error Installing RealPort Driver in SCO OpenServer
Category: Installation, Troubleshooting
Symptom: In SCO OpenServer, when installig driver from the CD with ./setup, message "DISPLAY must be set to a valid display running X" appears Solution: From the command prompt: custom -i -p misc:drp -F (full_path_where_driver_file_is_located_file...
Display Error When Installing AccelePort RAS, Xp drivers in SCO OpenServer
Category: Installation
Symptom: In SCO OpenServer, when installig driver from the CD with ./setup, message "DISPLAY must be set to a valid display running X" appears Solution: From the command prompt: custom -i -p misc:dgap -F (full_path_where_driver_file_is_located_fil...
EtherLite and SCSI Terminal Server MTBF (Mean Time Between Failure) Information
Category: Miscellaneous
MEAN TIME BETWEEN FAILURES (HOURS) EL-32 --------- 84,036 EL-16 --------- 203,302 EL-8+ --------- 319,530 EM-08 --------- 32,388 EM-16 --------- 32,377 M008 ---------- 382,423 (Motorola) M016 ---------- 260,837 (Motorola) PCI-8 --------- ...
Digi Data Fire Basic Microchannel Error "cause 161"(legacy)
Category: Troubleshooting
Problem: How to configure an Data Fire Basic Micro Channel Adapter? Solution: Install the DataFire Basic Adapter in your system. After resetting your computer, the following message displays: cause 161 AT sys...
Multiple Data Fire Basic ISA Cards in one System
Category: Configuration
Multiple Data Fire Basic ISA Cards in one System Several DataFire Basic ISA Adapters in One System Problem How do you install several DataFire Basic ISA adapters in one system? Solution The installation in an ISA computer: ...
Card drivers for F-/FM-Module V2.1
Category: Installation
Problem The F-/FM-Module cannot be accessed. Solution When using the F-/FM-Module with the Hardware Version 2.1, it is very important to use the most recent drivers for the DataFire Basic and DataFire Octo. The new module type is only sup...
Distribution by MSN (Multi Subscriber Numbers
Category: Miscellaneous
Problem How to realize MSN distribution with FaxWare over CAPI 1.1, which only supports EAZ? Solution FaxWare gives you the option to distribute incoming faxes from a Euro-ISDN port via multi-subscriber numbers (MSN).   How do you config...
How to do EAZ/MSN Mapping under Novell NetWare and DOS
Category: Installation
Problem How can an EAZ/MSN Mapping be done under Novell NetWare and DOS? Solution The command line for EAZ/MSN Mapping is:SETCOMP -M EAZ=MSN,EAZ2=MSN2,... NOTE: Under Novell NetWare the command has to start with LOAD. It is importa...
Windows 2000/XP/Server 2003/Vista is detecting the device attached to my Digi serial port as a serial mouse or an HID. My cursor may be jumping around the screen.
Category: Troubleshooting
This is a known Microsoft issue. Windows tries to detect what type of device is attached to any serial port both at boot up and periodically thereafter. The problem is that Windows incorrectly identifies the attached device and sometimes installs an ...
What does "galvanically isolated from earth ground" mean?
Category: Miscellaneous
Galvanically isolated is a term used to describe the relation between two different points in a circuit. In the case of the Digi One IA Realport, "galvanically isolated from earth ground means that the async signal ground is isolated from earth gr...
Why can't I send a break from my terminal server port?
Category: Troubleshooting
When using our terminal server products in a consoling application, it is common for a user to want to be able to send a "break" from the port, whether done from telnet, ssh, or by some other means. By default, our terminal servers have this abili...
Why won't my Digi driver install in a non-English language SCO server?
Category: Installation
There is a known problem installing drivers into SCO Openserver systems localized for non-English languages. When installing our Menu Port Interface (MPI) program, the error will appear similar to this: Error: Init-Script for MenuPort Interf...
I'm trying to configure my terminal server, but the RJ45-DB25 cable that came with it doesn't work.
Category: Configuration
The RJ45-DB25 cable shipped with many of the PortServer products is a terminal/printer cable, intended to be used with a dumb terminal to configure the PortServer. If you are trying to connect a PC to your PortServer to configure it, you will need to...
Heat Generation rate BTU/Hour for PortServer TS 16 Rack
Category: Miscellaneous
TS-16 rack with 12V and 600mA (max) The maximum values during normal operation are: 7W max 24 Btu/hour
Adding A Printer In Linux Using Printtool
Category: Configuration
From Xterm session: # printtool Select: New -> Forward Type a queue name and select Local Printer. Select: -> Forward -> Custom Device Type appropriate device: /dev/tty### Select: -> Forward Select a printer driver wit...
Latency In AIX 4.x With WAN Networks
Category: Miscellaneous, Troubleshooting
Symptom: We have had reports of frequent offline conditions and long delays (minutes) in receiving data from a units over WAN connections in AIX 4.3.3. Solution: This was solved by enabling the TCP_NODELAY option for the specific interfac...
EtherLite Console Cable Pin Outs For Connecting to SunFire 12K's
Category: Miscellaneous
Digi RJ-45 Female Sun DB-25 Male Sun DB-25 5 TXD 2 RXD 2 RXD 4 RXD 3 TXD 3 TXD 7 DTR 6 DTR 6 DTR 6 GND 7 GND 7 GND 1 RTS 20 CTS ...
Package Requirements For Digi Driver Installation in Linux
Category: Installation, Troubleshooting
What are the package dependencies/requirements for installing Digi drivers? Digi Neo and ClassicBoard driver (dgnc): make, rpm-build, bash, gcc, glibc-devel, kernel-devel or kernel-source on older distributions, kernel-headers, ncurses-devel, per...
AccelePort C/X and EPC/X Remote Troubleshooting Guide
Category: Installation
Analog modems, DSUs, ISDN TAs, FRADs (COM devices) all operate the same way. In remote operation, Digi sync lines are passive. Synchronous clocking is done by the COM device. COM devices will inject TxC and RxC into both the host adapter and...
C/X and EPC/X Cabling Guide
Category: Miscellaneous, Hardware
The following cable guides are only for use with plastic C/CONs. CX and EPC/X Local EIA-422 Cable (< 1000'''' within one building) EIA-422 Cable Specifications Fiber Optic Cable Specifications/Source for use with Digi Fiber Adapter Link Ki...
Setup Guide: C/X Remote with Multitech Modems
Category: Configuration
Setup Guide: C/X Remote with Multitech Modems The C/X and EPC/X concentrator systems can be setup for remote operation with a variety of synchronous links. The setup below is for a pair of Multitech MT2834BA or MT2834BL modems using Voice/Dat...
C/X Remote with USR Courier Modem Setup
Category: Configuration
C/X Remote with USR Courier Modem Setup The C/X and EPC/X concentrator systems can be setup for remote operation with a variety of synchronous links. The setup below is for a pair of USR Courier modems using Voice/Data Dialing over standard d...
C/X Remote with Multitech CSU/DSU
Category: Configuration
C/X Remote with Multitech CSU/DSU The C/X and EPC/X concentrator systems can be setup for remote operation with a variety of synchronous links. The setup below is for a pair of Multitech MT56DSU2 CSU/DSUs over a DDS line. This setup has been...
Installing ClassicBoard ISA in SCO OpenServer Systems
Category: Installation
Installing ClassicBoard ISA in SCO OpenServer Systems Driver is built into SCO. Only boards supported are the ISA Classic 4, or the ISA Classic 8 - Classic 16 is not supported. PCI bus not supported in SCO 5.0.5 or earlier. No other COM po...
Installing a PC/X Adapter in SCO OpenServer
Category: Installation
Installing a PC/X Adapter in SCO OpenServer How to install PC/X non-intelligent board under SCO OpenServer: * Driver is built into SCO. * Only boards supported are PC/4 & PC/8 - PC/16 is not supported * No other COM port...
PortServer FAQ
Category: Miscellaneous
FAQ: PortServer Family How do I set my port to bypass the PortServer and give me a login from one specific host? Depending on who I login as, how do I bypass the PortServer command line and connect to a host? How do I connect over the network, ...
PortServer II FAQ
Category: Miscellaneous, Configuration, Hardware
FAQ: Digi PortServer II I tried burning the PortServer II''''s firmware image into flash and it failed, now what do I do? I tried booting the PortServer II from a firmware image and it continually recycles, how do I correct this? When inserting...
Digi One/PortServer Native Terminal Configuration
Category: Configuration
PortServer Native Terminal Configuration PortServer Native Terminal Configuration Terminals are usually configured for software (Xon/Xoff) flow control. While the following procedure is sufficient for most cases, it may ...
PortServer Native Dial-in Modem Configuration
Category: Configuration
Dial-in Modem Configuration requires familiarity with the specific modem being used. While the following procedure is sufficient for most cases, it may be necessary to take additional steps to properly configure your modem or to set your server or ne...
PortServer Native Printer Configuration
Category: Configuration
Hardware Flow Control is indicated whenever a printer is having buffer overruns, is losing sections of a file, or is having other problems which can''''t seem to be resolved. Most printers are simply more reliable under hardware flow control. 1) T...
Serial Tunnel Configuration Using Two PortServers
Category: Configuration
Two PortServers can be used to route data over IP between two serial devices. Typical applications of this involve mainframe computers or other servers that do not themselves have ethernet capability. This is essentially a MUX application, and can be...
PortServer II Supported Radius Fields
Category: Miscellaneous
PortServer II Supported Radius Fields The following attributes are supported in the Digi PortServer II RADIUS client implementation. Radius Attributes (RFC2138) Supported: Request Accept Reject Challenge # Attribute ...
Console Management Configuration with PortServer TS/II and Digi One TS/RP Products
Category: Configuration
Most network devices such as routers, switches, and servers offer EIA-232 serial port(s) for management. Typically you would hook up a modem, dumb terminal, or PC running a terminal emulation program. The Digi ethernet based products offer access to ...
Compaq IRC Remote Console Whitepaper
Category: Miscellaneous
How to remotely recover from a Windows Bluescreen using Compaq''''s IRC functionality with Digi''''s PortServers. The Compaq IRC Integrated Remote Console Over the last years some Compaq ProLiant and Prosignia Servers are equipped with the In...
Console Management Configuration on an Original PortServer
Category: Configuration
Reverse Telnet: Reverse Telnet means that instead of initiating a telnet session from the PortServer into the network, the session will be initiated from the network into one of serial ports. One popular benefit of this feature is the ability to el...
PortServer II Frame Relay/WAN Trace Examples
Category: Configuration
App Note: Portserver II Frame Relay Trace Samples Typing the following command will give live frame relay communication tracing: #> set trace state=on mode=concurrent mask=frame:debug The following command will turn off the tracing(this ...
Frame Relay/WAN Configuration on PortServer II
Category: Configuration
Portserver II Frame Connections Connecting a Portserver to a Frame Relay link requires several key pieces of information, including LMI, DLCI, BcMax, BcMin, and CIR and the IP number of the remote device. The example configuration below is for...
Telnet Causes Reboot
Category: Troubleshooting
Symptom: When I telnet to the Digi PortServer (II or TS), it power cycles the unit.  Cause: Although you maybe able to successfully ping the Digi PortServer (II or TS) and it boots up with no errors, you maybe experiencing a power issue with...
Updating the AccelePort Xp Firmware in Linux
Category: Installation
AccelePort Xp Firmware Upgrade Instructions for Linux The firmware image can be downloaded here. Make a back-up copy of the existing firmware image: # cp /usr/lib/dg/dgdm/tiggerf.bin old.tiggerf Then copy the downloaded ...
ClassicBoard PCI and Neo Driver Installation in SuSe 8.0 and 8.1
Category: Installation
The latest driver can be downloaded here. Installation instructions: # script Make sure your kernel source is installed and the symbolic link is created: # rpm -qa | grep kernel The kernel-source should match your...
ZoneAlarm (a personal firewall application) blocks ADDP from discovering UNCONFIGURED products.
Category: Miscellaneous, Troubleshooting
Problem: ZoneAlarm (a personal firewall application) blocks ADDP from discovering UNCONFIGURED products Resolution: Shutdown ZoneAlarm. [Note: Even with ADDP listed as being allowed as both a client and a server application, it still doesn''...
Testing Digi Ports in Novell NetWare
Category: Miscellaneous, Troubleshooting
Symptom: After loading the Digi AccelePort adapter driver in Novell Netware it says "X channels initialized successfully", however I cannot access the ports from my application. Solution: You can use Novell''''s Terminal Mode or AIOTERM optio...
How do I reset my Digi device server to factory defaults if I can't log into the unit?
Category: Troubleshooting
This hardware reset procedure is valid for the following devices: Digi One SP Digi One IA Digi One IA RealPort Digi One RealPort Digi One TS Digi PortServer TS 2/4 The unit should have a small recessed button which may or may not be marked "...
I want to set autoconnect on my PortServer II to use host names instead of IP addresses.
Category: Configuration
This is not a feature of the PortServer II. You can input a host name when configuring autoconnect the first time, but then the PortServer will resolve the name to the IP address and retain the IP address.
What is the current draw of the Digi Device Servers relative to various input DC voltages?
Category: Miscellaneous
The Digi One IA Realport, TS2/4 (MEI) are all capable of using DC power in the range of 9-30 Volts. Here is the current draw of a Digi One IA Realport at these various voltage levels: input voltage input current 9V .414A 10V .333A 11V ....
Does Digi Support the Profibus-DP protocol?
Category: Miscellaneous
Symptom: Does Digi One IA or Digi One IA Realport support the Profibus-DP protocol with Modbus/RTU? Solution: We do not have a direct support for Profibus.  To run Modbus/TCP you have to run Modbus ASCII/RTU on the serial side.
How many sniff sessions be initiated on a PortServer CM port?
Category: Configuration
The results of our in-house testing revealed that at least 10 sniff sessions can be opened simultaneously on a PortServer CM port. This was tested using both telnet and SSH sniff sessions.
Blue Screen after using PortMon Traces with RealPort
Category: Troubleshooting
When running Portmon Traces it is possible that the system (Windows 2000) will blue screen with following message on system reboot : "Driver_Power_State_Failure" This is a PortMon Bug and not related to the RealPort Driver.
Characters Display Very Slowly when using Hyperterminal with a Loopback plug on a Digi Device/Terminal Server running RealPort.
Category: Troubleshooting
Symptom: A simple way to test a Digi Device/Terminal server port running RealPort is to connect a loopback plug to the port and then use a terminal emulation program such as Hyperterminal to connect to the port. With the loopback i...
PortAssist Manager Reports Agent Not Responding
Category: Miscellaneous, Troubleshooting
Symptom: Upon launching Port Assist Manager from a browser, I can log in.  However, I get an error "Agent not responding" and cannot proceed. Cause: The DigiPAMA service did not get installed with the driver.   Solution:The first ...
How do I change the default owner, group, or permissions of my RAS/Xp devices in Linux?
Category: Configuration
This article will describe how to modify the default owner and permissions of your tty devices when using an Acceleport RAS or Xp product in a Linux environment. The device nodes are created during system init when /etc/init.d/dgdm is run. On som...
Unable to get a Device to Work on COM3 of the Digi Adapter using Windows 2000
Category: Troubleshooting
Symptom: I have a Digi AccelePort adapter installed in a Microsoft Windows 2000 PC with the most recent patches.  However, it doesn''''t seem to be working.  I can connect my external devices on COM1 and it communicates, but not on the Digi Por...
Uploading a CPCONF via a Windows TFTP Server
Category: Configuration
Solution: How to upload a configuration file into a new or completely reset PortServerII. In a Windows environment The Digi Terminal servers have the ability to store their configuration in a text file format. This allows easy access to the c...
Does the Digi One IA RealPort support HSMS messages in the SECS/GEM protocol for TCP?
Category: Miscellaneous
No, HSMS is a header/message component in the SECS/GEM protocol for TCP. The header is expected to precede 100K or more of attached data. This could represent a "program", "recipe" or "wafer cassette inventory list". SECS-I is the RS-232 ANSI-type...
Why can't I find Windows XP drivers for my Digi ISA card?
Category: Installation
Microsoft made the decision to not support the ISA bus in Windows XP. ISA drivers are prohibited from the package included with the OS. Digi, therefore, does not support ISA products when used with the Windows XP operating system.
Installing Digi NEO and Classicboard PCI Adapters in Debian Linux (dgnc Source RPM)
Category: Installation
Solution: Installing the dgnc driver in Debian Linux version 3 (Source RPM):First verify you have the matching kernel-source installed on your system: # ls -l /usr/src A directory called kernel-source followed by the version number which must matc...
How to loopback test Portserver II, Portserver TS, Portserver TS MEI, or Digi One SP Device or Terminal Server products using Connect
Category: Troubleshooting
Loopback Testing on Device or Terminal Servers Using Connect 1. Plug the RJ-45 loopback plug into the serial port to be tested. A loopback plug is shipped with every Digi product.     2. From the Windows CMD or a Unix/Linux "ro...
Configuring a Network Serial Bridge
Category: Configuration
Setup: A serial bridge is a network connection between two serial devices, each of which uses a device server. The serial devices "think" they are communicating with each other across a serial cable using serial communication techniques...
Where can I find information about my Retoura or LANA product?
Category: Miscellaneous
The LANA and Retoura products were sold to a company by the name of NNTI in 1997. Shortly after Digi sold this product to NNTI, the products were obsoleted from our product line. Digi''''s support policy is to provide telephone and email technical as...
PortServer II and supported MIB's
Category: Miscellaneous
The PortServer II does not support any proprietary MIBs. (This is why there are not any listed on Digi International’s Support web site). It does support certain specific RFC based MIBs which you can find on the internet. http://www.rfc-ed...
Windows Telnet with PortServer (II or TS) results in scrolling problems with multipage output.
Category: Troubleshooting
Telnetting into the PortServer (II or TS) is successful, but you may notice when console managing another device, that on multipage outputs, there is no pause in the output. Cause: This is a known issue with Windows Telnet Client. Solution: ...
How to Identify the Digi One RealPort IA with Allen-Bradley RS Linx using EthernetIP
Category: Configuration
Symptom: When setting up a Digi Device Server with Allen-Bradley RS Linx using EthernetIP, how do you identify the Digi Device. I am told I need an EDS file for the Digi One RealPort IA? Cause: When RSLinx uses EthernetIP you may need an ED...
Modem Emulation Support
Category: Configuration
Symptom: How do you configure the Digi Device/Terminal Server for modem emulation. Cause: Modem emulation enables a system administrator to configure a networked Digi device server to act as a modem. The Digi device server emulates modem resp...
Creating custom adapter names for AIX Realport service adapters
Category: Configuration
Installing RealPort on an AIX system involves the creation of a service adapter, upon which psuedo-ttys or lps are created for use by serial devices. The name of this service adapter follows the AIX convention of using the letters SA#, where # is th...
How do I enable the Write Complete When Sent and/or the Low Latency option for the AccelePort Xp in Windows 2000?
Category: Configuration
In Device Manager, right-click on the adapter under Multi-Port Serial Adapters and select Properties. Select the Advanced tab. To enable the Low Latency option, select the adapter. With the adapter selected, the information pane will tell you whethe...
Installing Digi Async ISA, EISA, and Microchannel Adapter Boards
Category: Installation
The most common problems experienced in installing Digi boards have to do with memory conflict with other cards and/or ensuring that the Digi board is given access by the BIOS to the memory addresses it needs. Due to the large number of different BI...
What is an epca assert error and how can I resolve it?
Category: Troubleshooting
epca assert errors are BIOS configuration errors caused by failing to protect the memory start address and range of a Digi card from the rest of the system. Different types of BIOS have different ways of expressing this concept. For further informat...
How do I resolve resource contention issues when installing ISA cards?
Category: Troubleshooting
The most common problem experienced when installing Digi ISA cards is memory contention. This might consist of conflict with some other card/resource already present in the server and/or ensuring that BIOS allocates the memory resources needed by the...
WHAT TO DO IF THE PCI ADAPTER INSTALL HANGS ON FINISH:
Category: Installation, Troubleshooting
WHAT TO DO IF THE PCI ADAPTER INSTALL HANGS ON FINISH: If installing an Acceleport PCI adapter under Windows 95 OSR2 and the driver installation hangs when you try to click on “Finish”, first remove the partial driver installation by fol...
What is the maximum number of Realport devices my Unix system will support?
Category: Miscellaneous
The purpose of this document is to give administrators of various Unix operating systems an idea of just how many Realport devices they can have per server running the Digi Realport driver. It is also important to understand that although the Realpo...
EDS File
Category: Miscellaneous, Configuration
Symptom: Is an Allen-Bradley / Rockwell Automation EDS (electronic data sheet) file required for a Digi product (specifically a Digi One IA RealPort)? Solution: No, at least not in most cases.  When adding a driver for a Digi One IA RealP...
After running up2date on my RedHat system, my Digi drivers no longer work!
Category: Troubleshooting
This indicates that your up2date upgraded your running kernel. Whenever the kernel changes, you need to obtain the kernel sources that match the new kernel, and rebuild the drivers per the installation instructions against those sources.
Esc Key Doesn't Work When Using "connect"
Category: Troubleshooting
Symptom: When using the connect [connect #] command unable to use "esc" key (can not change mode in vi editor for example) Solution: Recommended solution would be to configure "user for console management and set escape character something other...
Digi One RealPort Voltage Requirements
Category: Miscellaneous
Question: For full reliability, what is the maximum input voltage for the Digi One RealPort? Answer: Power requirements can be found in the product profile: http://www.digi.com/pdf/prd_ds_digionereal.pdf There is no variable power for the Di...
Disabling telnet or ssh access to the Digi CM config menu or command line.
Category: Configuration
Modify "/etc/inetd.conf" and comment out or delete the telnet/ssh service. cp :/etc/inetd.conf" to "/usr2/inetd.conf" Add the following commands in the "/usr2/rc.user" script. Add these commands just above "exit 0": cp -a /usr2/inetd....
Permanently saving iptables options on the Digi CM.
Category: Configuration
Add the following command in the "/usr2/rc.user" script file just above "exit 0". Disabling telnet is just shown as one example. # Disable the telnet service from all hosts iptables -A INPUT -p tcp --dport 23 -j DROP reboot If you fac...
Steps to change the radius socket ports on the Digi CM.
Category: Configuration
The radius client obtains the radius socket ports to use via the "/etc/services" file. The client only looks up the lines starting with "radius" and "radacct". Modify the /etc/services file as follows. Change lines starting with "radius" an...
How Much Bandwidth is Consumed By RealPort
Category: Miscellaneous
The amount of bandwidth used by RealPort is determined by how much data is going across the connection and the form that data is in. We do not have a simple rule of thumb for it.RealPort builds packets on a 10ms cycle, if there is data to be sen...
Alternate Solution For "Sun Break" Problem
Category: Miscellaneous
Description: Sun Server interprets loss of a power(powercycle) to the PortServer II used for consoling the Sun Server as "send brk" Solution: Digi introduced a hardware fix that resolves "Sun break" problem, however if you have older PortServer II...
Configuring ports as a hunt group on the Portserver and Digi One product lines.
Category: Configuration
The hunt group configuration is commonly used with outbound modems (modem pooling). When a TCP connection is attempted to the specified TCP socket number, the Digi unit will establish the connection with the next available port (or modem). Hunt grou...
Installing AccelePort RAS and Xp Adapters in SuSE 8.1 and 8.2
Category: Installation
Please download the most current driver from our web-site at: Digi Support Web Site Installation instructions: # script Make sure your kernel source is installed and the symbolic link is created: # rpm -qa | grep kernel The kernel-source should...
SSH Not Working on a PortServer CM Following an Upgrade to 1.3.4g Firmware
Category: Troubleshooting
Symptom: An ssh connection fails or reportsa "privilege separation user does not exist" error. Solution: The new ssh, version 3.4p1, requires a local user "sshd" in order to perform the authentication. Add the following entry to the /etc/passwd fi...
Can No Longer "su" to root User Following PortServer CM Firmware Upgrade to Version 1.3.4g
Category: Troubleshooting
Symptoms: A "Login incorrect" error is seen when su is used to switch to root user. Solution: All users who will use the command "su" must belong to the group "wheel". This group can be created by adding the following entry to the /etc/group fi...
Turning on debugging in the HP-UX realport driver.
Category: Configuration, Miscellaneous
To turn debugging on: adb -w -k /stand/vmunix /dev/mem You won''''t get a prompt, just start typing stuff. drp_port_debug/X To see the debug flag we care about. It will response with something similar to: drp_port_debug/X drp_port_debug: dr...
USB to PLC through SNP adapter
Category: Miscellaneous
Symptom: I am running LogicMaster (or GE-Fanuc) under WinXP and am having problems connecting from a non-Digi USB/232 adapter to a Series 90 Micro PLC going through an SNP adapter. When I switch from offline to monitor the LED indications on the...
Sending a break from an existing session with the Digi CM.
Category: Configuration
From a telnet session. If the telnet was initiated from a unix command line telnet client. Issuing the telnet escape sequence "^]" (control-right_square_bracket) will take you to the "telnet>" prompt. telnet>send brk Other telnet clients of...
Telnet in and out of PortServer
Category: Troubleshooting
Symptom: When a telnet session is established to a PortServer and another telnet is used to "telnet out" of the PortServer, produces the following error: err#43 : telnet : access to this port denied. Cause: The PortServer product doe...
Unable to Login to Digi Device Server/Terminal Server
Category: Troubleshooting
Symptom: Unable to login to Digi Device Server/Terminal Server after detecting it on the network with the setup utility and clicking Configure to set the IP Address. Cause: This is a known issue when running proxy server. Solution: Mak...
How to Completely Uninstall a Digi PC/Xe, PC/Xi, or AccelePort driver from Windows NT
Category: Configuration, Troubleshooting
Note: This article does not specifically apply to the AccelePort RAS, AccelePort Xp, ClassicBoard or PC/x drivers. 1.   Go into Control Panel > Network and highlight the Digi adapter. Select Properties (or Configure for NT 3.51) to view the existing...
How to install unsigned Windows drivers over signed or inbuild drivers.
Category: Installation
Introduction How often have you run into problems when installing or replacing signed or inbuild files with newer, unsigned versions? The “magic” behind this is called Windows File Protection (WFP).  In Windows 2000 and Windows XP, Windows Fi...
NT 3.51 Asynchronous Adapter Installation
Category: Installation
  1.  Download the driver off our ftp site. It can be found at the following location:  ftp1.digi.com/support/driver/4000821U.exe 2.  Extract the file to a path on your hard disk.  Remember the path. 3.  Select Main &...
Installing TCP/IP Print Services and Configuring LPD/LPR Printers in Windows NT and for the PortServer II (TS) or Digi One Device Servers
Category: Installation, Miscellaneous
1. First, you will need to install TCP/IP Print services in Windows NT. This installs as a network service. 2. Under Network Services, click Add...to add a Service. 3. Select Microsoft TCP/IP Printing and click OK. 4. This may require you to ins...
Running Port Monitor Traces in Windows NT/2000/XP
Category: Miscellaneous, Troubleshooting
Sysinternal's PortMon (now owned by Microsoft) is a Microsoft Windows application used to monitor and analyze a system's serial and parallel port activity. When you select a port to monitor, PortMon sends a request to its device driver to monitor and...
Loopback Testing Asynchronous Ports with HyperTerminal Under Microsoft Windows 
Category: Miscellaneous, Troubleshooting
  Note:  Microsoft Windows Vista, 7 and 8 do not have HyperTerminal installed by default, there are other terminal emulator applications which can be used instead, such as, PuTTY, Kermit, etc... 1.  Choose Start >  Accessor...
Digi EtherLite (Non-RealPort/FAS) Products with Windows NT FAQ
Category: Installation
What driver should I install for my EtherLite product under Windows NT?The latest driver is here: 401899D1.exeThis is the Standard driver for the EtherLite product under Windows NT. If you are using RealPort, you must download the RealPort driver. W...
ETHERLITE REALPORT DRIVER INSTALLATION UNDER WINDOWS NT
Category: Installation
Right-click Network Neighborhood and go to Properties. Select the Services tab. Click Add. Select Have Disk. 4. Type in the path to the location of the Digi EtherLite driver that has been extracted. Click Ok. 5. Select the Digi RealPort Service ...
EtherLite Power LED is out.
Category: Miscellaneous, Troubleshooting
Symptom:What does it mean if the "ON" LED goes out? Cause: If the ON LED goes out, this means the unit is corrupt.   Solution:Try resetting the unit to factory defaults using Boot Console.To gain access to the Boot Console, you wil...
What is RealPort?
Category: Miscellaneous
Putting devices on the network wasn''''t always easy. Many of the devices you use, including barcode scanners and sensors, don''''t have an Ethernet port. Even if they did, the applications that run these devices all work on COM1--they know nothing o...
Adding an XEM module to the Digi PortServer II in Windows 2000
Category: Configuration
1.  Go to Start> Settings> Control Panel.  2.  Double-click System and select the Hardware tab (see Figure 1).                    &nb...
Resetting a PortServer (II) Configuration to Factory Defaults
Category: Configuration, Miscellaneous, Troubleshooting
Use this procedure to reset the PortServer or PortServer II configuration to factory defaults. Important: You will lose all PortServer configuration settings when you reset your PortServer to factory defaults. See this article on how to save your c...
Digi PortServer II Firmware Upgrade
Category: Installation, Miscellaneous
  Requirements: A valid IP Address on the PortServer product.  The ability to telnet to the PortServer product (including an open route through routers/firewalls). A TFTP utility like Digi?s TFTPD.exe.   The firmware image ...
Why am I having problems getting garbage when I use transparent print?
Category: Miscellaneous, Troubleshooting
Occasionally we receive calls from people reporting problems with transparent print, more specifically that their printer might print ok the first time, but subsequent print jobs consist of garbage or the printer locks up. This article is written to ...
Configuring Digi PortServer (II or TS) and Digi One Device Servers for RealPort in Windows NT, 2000 or XP
Category: Configuration
Procedure Connect a terminal (or PC with terminal emulation software) to port 1 on the PortServer.  Both the PortServer and your peripheral devices power switches must be OFF. NOTE: If the cable that you receive with the PortServer does NOT s...
Configuring LPD/LPR Printers in Windows 2000/XP for the PortServer (II, TS) and Digi One Device Server Products
Category: Configuration
1.   From the Start button go to Settings and select Printers.             2.   Double-click the Add New Printer Wizard. 3.   This will bring up the Welcome to the Add...
When installing the RealPort driver, what should the value of the TCP port be set to?
Category: Configuration, Miscellaneous
The TCP port value should always be left at the default value of 771. Changing this value will result in Realport not communicating with the device.
Setup errors while installing RealPort in Windows NT 3.51
Category: Troubleshooting
Be sure to include a "\" at the end of the directory path when specifying where the driver files are located. Example: c:\drivers\ rather than c:\drivers
How much additional memory is required to install the RealPort driver under Windows NT?
Category: Miscellaneous
For each additional RealPort port, including daisy-chained Xem ports, you need at least 1-2MB of system memory.
Report of NEBS certification of a Portserver TS8
Category: Miscellaneous
The Portserver TS 8 has been NEBS certified as a system component, and found to be fully compatible with GR63 and GR1089 CORE standards. What this means: A Digi customer recently included a Portserver TS 8 as part of their NEBS certification pr...
On a PortServer II, how much additional memory do you need to daisy-chain an Xem module?
Category: Miscellaneous
For every 16 Xem ports connected to the PortServer II, you will need an additional 4MB of memory, up to a total of 16MB.
CONFIGURING THE DIGI ONE SINGLE PORT (DIGI ONE IA) FOR SERIAL TUNNELING USING THE SETUP WIZARD
Category: Configuration, Installation
Symptom: How do you configure the Digi One Single Port or Digi One IA Device Server for serial tunneling using the command line? Procedure: A. You will need to be on the latest firmware for the Digi One Single Port/Digi One IA to follow t...
Configuring the Digi One Single Port (Digi One IA) for UDP Multicast
Category: Configuration, Installation, Troubleshooting
    What is UDP Multicast and why would I need it? UDP Multicast can be used to send serial data from one host to many devices at the same time.  Here are a few examples of how it maybeimplemented: Transmit the time or a message t...
Error Message DRP sent reset to node 1: inproper open response Appears on Console
Category: Troubleshooting
Symptom: When using RealPort following message displays on console: DRP sent reset to node 1: inproper open response. Solution: Verify that RealPort driver version is 3.0.1a or later, Verify that port is configured for RealProt on a PortServer...
Setting up the Digi One RealPort IA as a Modbus Serial Slave with ProWorxNxT
Category: Configuration, Installation, Troubleshooting
  NOTE: This example was setup using a Schneider Compact 265 running ProWorxNxT Online Software (v. 2.20) from Schneider. Therefore the application section may not apply to you, but may offer some insight on configuring your application to talk...
Setting up the Digi One IA RealPort as a Modbus Serial Slave with Kepware
Category: Configuration, Installation, Troubleshooting
NOTE: This example was setup using a Schneider Compact 265 running Kepware KepServerEX 4.71.201 -U and Kepware OPC Quick Client 4.30.74 -U.  Therefore the application section may not apply to you, but may offer some insight on configuring your a...
Digi One RealPort IA Modbus Multi-Master Configuration
Category: Configuration, Installation, Troubleshooting
NOTE: This document shows how to set up a simple two-master to one-slave Modbus configuration using the Digi One RealPort IA. Although this document deals with Modbus, the Digi One RealPort IA provides support for various other IA protocols such as D...
Digi One RealPort IA and PortServer TS 2/4 Configuration for Pass-Through Modbus Multi-Master Communication Using a Local Serial Master and Network Master to Talk to a Serial Slave
Category: Configuration, Installation, Troubleshooting
                                              ...
Setting Up the Digi One IA (RealPort) Device Server with IDEC OPC Server Software
Category: Configuration, Installation, Troubleshooting
  Overview: Ethernet device servers offer the ability to quickly connect a serial device, such as a MicroSMART PLC, into a new or existing network. In the past, connecting a serial device to a computer in a Control System required special wir...
Configuring the Digi One RealPort IA as a Bristol Babcock Modbus RTU Slave to Communicate with an Automated Solutions Modbus TCP Server
Category: None
CABLING NOTE: This configuration requires a straight through EIA-232 serial cable from the Digi device to the Bristol Babcock RTU Slave.  If you are using the Digi supplied cable, a null modem adapter is required to make the cable straight t...
Portserver II Frame Relay Configuration
Category: Configuration, Installation, Troubleshooting
Procedure: Connecting a PortServer to a Frame Relay link requires several key pieces of information, including LMI, DLCI, BcMax, BcMin, and CIR and the IP number of the remote device.  The example configuration below is for a link between two ...
Portserver II Frame Relay Trace Samples
Category: Configuration, Troubleshooting
Typing the following command will give live frame relay communication tracing: #> set trace state=on mode=concurrent mask=frame:debug The following command will turn off the tracing (this can be typed while trace data is scrolling): #> set t...
Portserver II Frame Relay Lab Example Setup for a Main Office
Category: Configuration, Installation, Troubleshooting
#myname : main #ip : 192.168.1.1 submask : 255.255.255.0 #gateway (LAN) : 199.168.1.254 nameserv : 0.0.0.0 set framerelay range=16 enable=on becn=on set framerelay range=...
Portserver II Frame Relay Lab Example Setup for a Remote Office
Category: Configuration, Installation, Troubleshooting
#myname : branch #ip : 192.168.10.1 submask : 255.255.255.0 #gateway (LAN) : 0.0.0.0 nameserv : 0.0.0.0 set framerelay range=16 enable=on becn=on set framerelay ran...
How do I get rid of the Digi banner that appears at the beginning of my print jobs?
Category: Configuration, Troubleshooting
set logins mess=1 range=0 set logins mess=2 range=0 This command is not documented in the manuals. It clears out the two message databases which default with "Digi International PortServer 16". This is only valid for the PortServer not the...
What sort of monitoring/diagnostic tools do we have available?
Category: Troubleshooting
The PS/PSII both have Post-diagnostic testing for hardware verification, you can monitor ports and ethernet activity from the front panel. Both can be SNMP managed, network statistics gathered. The PSII has the set trace utility for debugging th...
Does Digi One IA or Digi One IA Realport support the Profibus-DP protocol with Modbus/RTU?
Category: Miscellaneous, Troubleshooting
We do not have a direct support for Profibus.  To run Modbus/TCP you have to run            Modbus ASCII/RTU on the serial side.
What is the Non Operating (storage) temperature for Digi products?
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Non Operating (Storage) Temperature is -40C to 80C (-40F to 150F) Non Operating (Storage) Humidity is 5 to 95% (non-condensing)
Configuring the PortServer II for a PPP Connections with Microsoft Windows
Category: Configuration, Troubleshooting
NOTE: 1. If you have changed many settings then our recommendation is to start over by clearing the Portserver II.To reset to factory defaults, log into the Portserver II and type b a=e.  This will reset all of the settings in the Portserve...
Configuring the Digi One and PortServer TS Products for Inbound PPP
Category: Configuration, Troubleshooting
  NOTE: Make sure you are running the latest firmware for the Digi product you have.  For the latest firmware go to the Digi Support page and select your product from the drop down list.  This will bring you to the latest firmware ver...
How to Copy the PortServer and PortServer II's Configuration to a Text File in Windows NT 
Category: Configuration, Troubleshooting
Product Requirements: PortServer/PortServer II         Procedure: You will be using the CPCONF command to copy the PortServer''''s configuration to a text file.  This way you can save it for future referen...
How to Copy the PortServer and PortServer II's Configuration to a Text File in Windows 2000/XP
Category: Configuration, Troubleshooting
  Product Requirements: PortServer/PortServer IIProcedure: You will be using the CPCONF command to copy the PortServer II"s configuration to a text file.  This way you can save it for future reference and/or email it to Digi Internati...
How to copy the Digi One Device Server and PortServer TS Configuration to a text file in Microsoft Windows  
Category: Configuration, Troubleshooting
  Product Requirements: Digi One Device Server       PortServer TS 2/4,8,16 1.   Open a web browser and enter the IP Address of the Digi One Device Server or PortServer TS in the   &nb...
How to Upload the PortServer and PortServer II's Configuration File to a New or Completely Reset (Factory Default) Digi Device in Microsoft Windows  
Category: Configuration, Troubleshooting
  Product Requirements: PortServer/PortServer II The Digi Terminal Servers have the ability to store their configuration in a text file format.  This allows easy access to the configuration for back up, editing, and duplication purpose...
RADIUS authentication fails on reverse telnet.
Category: Configuration, Troubleshooting
Setting up a port for radius authentication requires (port 16 for example) the following: set auth ip=0 login=16 unrestricted=1-15 set port dev=prn range=16 The RADIUS Server requires the attribute "Outbound-User" to be set for users that are re...
How to Upload the Digi One Device Server and PortServer TS Configuration From a Text File in Microsoft Windows  
Category: Configuration, Troubleshooting
  Product Requirements: Digi One Device Server       PortServer TS 2/4,8,16 1.   Open a web browser and enter the IP Address of the Digi One Device Server or PortServer TS in the   &nb...
Digi One SP (Single Port) Buffer Size
Category: Configuration, Miscellaneous, Troubleshooting
Question: What is the Buffer Size on the Digi One SP (Single Port)? Answer: The Digi One Single Port contains a 24 byte FIFO for each receiver and transmitter.
DIGI ONE SINGLE PORT (RFC2217 TELNET SERVER) INSTALLATION GUIDE IN  WINDOWS 9x, NT, 2000 and XP
Category: Configuration, Installation
                  Preparation :                 1.  Connect the Digi One Single Port by ...
How to Run The Black Box Trace Utility
Category: Configuration, Troubleshooting
dm_bb.exe - Captures blackbox events from a Digi RAS adapter.     For Windows 2000, enter the following command line from the directory where you extracted the driver:   dm_bb -d DigiDxbXXXX -f -cx -e0xC0000167 -w filename     ...
Setting up the Digi One Single Port TCP Server WINDOWS 9x, NT, 2000 and XP
Category: Configuration, Installation, Troubleshooting
  1.    Plug in the Digi One Single Port power supply. 2.    Using a null modem serial cable with two DB9 female ends, hook up the Digi One Single Port to one of your PC''''s standard com ports. 3.  &nb...
How do I install the PortServer/PortServer II in Windows NT?
Category: Configuration, Installation, Troubleshooting
If you do not have a current Digi Access Resource CD-ROM, download the newest RealPort driver from the Digi Technical Support Site. Go to Control Panel/Network. Select the Services tab. Click the Add button. Select the Have Disk button. Enter the pa...
Setting up the Digi One Single Port TCP Client WINDOWS 9x, NT, 2000 and XP
Category: Configuration, Installation, Troubleshooting
  1.    Plug in the Digi One Single Port power supply. 2.    Using a null modem serial cable with two DB9 female ends, hook up the Digi One Single Port to one of your PC"s standard com ports. 3.   ...
Printers stop functioning after updating Windows NT to Service Pack5, 6, or 6a.
Category: Troubleshooting
Between Service Pack 4 and SP5, Microsoft changed the default Time Out value of serial ports such as those created by Digi drivers. For your printers to function properly, you will need to issue a mode command to each of the printer ports to turn off...
Problems using Acceleport RAS on Unixware 7.1.1 or 7.1.3 systems.
Category: Troubleshooting
Digi is currently aware of a problem which occurs when attempting to install an Acceleport RAS or Xp card into a Unixware 7.1.1 (with maintenance pack uw711m3) or Unixware 7.1.3 system. To clarify, here are the combinations of OS/patch level in wh...
How to configure a printer on a PortServer product using RealPort with Windows NT 3.51.
Category: Configuration, Troubleshooting
To set up the Digi ports for printing, go into Print Manager: If you have not already created a printer, select Create Printer. Fill in the required information for the new printer (i.e. printer name and driver). For the Print to: option, se...
How to configure a printer in RealPort in Windows NT 4.0.
Category: Configuration, Troubleshooting
To set up the Digi ports for printing, go into Control Panel, Printers. If you have not already added a printer, select Add Printer. Select My Computer and then Next. On the Add Printer Wizard screen, check the LPT1: box (this will be temporary until...
How to configure Xem ports connected to the PortServer II using RealPort and Windows NT.
Category: Configuration, Installation, Troubleshooting
Go to Control Panel, Network, Services. Highlight the Digi RealPort Service and select Properties (or Configure for NT 3.51). From the Digi RealPort Service Setup window that is displayed, highlight the PortServer II that the Xem module is connecte...
How to configure modems in RealPort on Windows NT.
Category: Configuration, Troubleshooting
Go to Control Panel, Modems. Select the the port the modem is physically connected to and allow Windows NT to auto detect the modem type.
EtherLite Driver and Firmware Compatibility
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Symptom: I''''m installing a new EtherLite, why doesn''''t it work with the existing drivers? Cause: There are 2 versions of EtherLite firmware:1. RealPort (version 1.x)2. FAS (Standard - version 7.x) Answer:As of October 31, 2001, Digi beg...
EtherLite Hung Port
Category: Troubleshooting
  Symptom: How can you clear a hung (stuck) port? Cause: If the ON LED goes out, this means the unit is corrupt.   Solution: If you have a port that doesn't seem to work, try simply moving the cable from the failing port...
EtherLite LED Interpretation
Category: Troubleshooting
Symptom: How to interpret the LEDs on the EtherLite Solution: The "Link" LED simply indicates that the Ethernet chip believes it has a decent carrier on the line.  This does not necessarily guarantee that TCP/IP communications will be s...
Determining the MAC Address of an EtherLite Device
Category: Installation, Troubleshooting
Introduction: NOTE: You can locate the MAC Address on the bar code sticker found on the EtherLite product.  However, if the label has come off or is no longer legible, there are two ways to discover what the MAC Address is: ...
What type of cabling do I use to connect devices to the RJ45 ports on the PortServer/PortServer II?
Category: Installation, Troubleshooting
The PortServer and PortServer II products have RJ45 10-pin serial ports. Digi sells a number of different cables that work with the PortServer/PortServer II, and provides the cable pinouts on the Technical Support web site as well. Contact Digi Sales...
EtherLite Concurrent Connections
Category: Configuration, Troubleshooting
Symptom: How many concurrent connections can be made on the EtherLite? Solution:While most of our EtherLite products support up to 6 concurrent "host" connections, those connections do not have to be from hosts running the same operating system. Th...
SCSI Terminal Server Troubleshooting
Category: Troubleshooting
Symptom: My SCSI Terminal Server isn''''t functioning, what things can I check? Solution: Check overall bus length. It could be that adding our unit extended the bus to the point where some noise that had always been at a tolerable level no...
SCSI Terminal Server SCSI ID Configuration
Category: Configuration, Troubleshooting
Symptom: How do I set the SCSI ID (address) on the SCSI Terminal Server? Solution: On older units, there is a rotary switch.  Simply point the arrow at the desired number.  Be careful, though, some make the mistake of not being sure it''''s th...
Enabling RealPort on the XC-35
Category: Configuration, Troubleshooting
Symptom: How do you enable RealPort in the XC-35? Solution: There are two ways of enabling RealPort in the XC-35. Via the Web:      1) Go to Advanced Configuration.     2) Select serial port and set the serial mode to RealPort for the por...
How do I determine the firmware revision of my PortServer/PortServer II product?
Category: Configuration, Troubleshooting
At the PortServer/PortServer II prompt, type set config. At the top of the information displayed, a version number and date will be listed. This is the firmware revision of the PortServer/PortServer II product.
Does the PortServer/PortServer II support a 100Mbps network?
Category: Configuration, Miscellaneous, Troubleshooting
The PortServer/PortServer II products only support 10Mbps networks. The PortServer TS products, however, fully support 100Mbps networks. Contact Digi Sales for more information on pricing and resellers.
I am unable to see the ports on the Xem or Modem em module attached to the PortServer II.
Category: Troubleshooting
At the console prompt, type set auth. Make sure that you have multiple lower case "o:" showing under RealPort. If you do not, type set auth realport=*. Type set auth again and verify that multiple lower case "o" are showing under RealPort. Reb...
Digi AccelePort Xem Module Auxiliary Power Supply
Category: Configuration, Troubleshooting
What are the power requirements for the Digi AccelePort Xem Auxiliary Power Supply?
PC/Xe and PC/Xi Configuration
Category: Configuration
Problem: My Digi board had 2 banks of dip switches, how should they be configured. Bank 1 (DS1) has 11 DIP switches Bank 2 (DS2) has 8 DIP switches Switch: 1.  DS1 contains the Memory Start Address and the I/O address. 2. DS2 contains the IRQ...
When attempting to run the Classic configuration utility the following error is received: "No Hawaii boards found".
Category: Troubleshooting
Be sure that the system is booted to a clean DOS boot. If the same error message occurs, try the following: Reseating the Classic board in its slot Installing the board in a different slot Running the Configuration utility with the Classic boa...
Is it possible to install multiple Classic Boards under Windows NT?
Category: Installation, Troubleshooting
Yes, by using the Windows NT Classic board drivers. The control register values, I/O addresses and IRQs for each board must be unique. IRQs may not be shared between the two boards.
How do you configure the ISA Classic board for Digi emulation mode?
Category: Configuration, Installation, Troubleshooting
Run the Classic CFG utility from a clean DOS boot Select F3 to Edit New Profile Select "No" for PnP Mode Select "Digi" for Control Register Int Mode. Once this is complete, select a unique I/O value and IRQ for the Control Register, and a uniqu...
How do I save my devices and system summary to a text file from Windows 95 to send to support for troubleshooting?
Category: Configuration, Troubleshooting
First, go into Control Panel, Printers, and Add a new Printer. Click Next, then select Local Printer and click Next. From the list of Manufacturers, select "Generic". From the new list of printers displayed, select "Generic/Text Only" and click Next....
Can I use modems with the Classic board in a Windows environment?
Category: Configuration, Miscellaneous, Troubleshooting
Digi does not recommend that you use modems with the Classic board under Windows, especially Windows NT RAS. For this application, it is recommended that you use one of our intelligent asynchronous products.
Multilink PPP
Category: Configuration, Troubleshooting
Problem: How to configure additional channels for connections over the WAN miniport. Solution:   Go to the PROPERTIES of the configured remote party in the Dial-up Network. Now chose the point SETTINGS from ADDITIONAL ...
Digi Wan Miniport Own MSN Configuration
Category: Configuration, Troubleshooting
Problem: Where to configure the own msn in the Digi WAN-Miniport ? Solution: You can configure the own msn in the advanced properties of the WAN-Miniport under: Start> Control Pannel> Network> Digi WAN-Miniport> Properties> Adv...
WAN Miniport in Microsoft Windows 98
Category: Configuration, Troubleshooting
Problem: There is no Digi-WAN Miniport available in the Windows 98 Dial up Network. Cause: In contrast to Windows 95, in Windows 98 a new Dial up Network V. 1.2 is implemented. For this, a new Digi card driver version is neccessary. Solution...
Novell NetWare 4.10 Crashes with a HEX-Dump
Category: Troubleshooting
Problem: The Novell NetWare 4.10 system crashes with a HEX-Dump. How can one find out, which modules are involved? Solution: Enter 386DEBUG in the HEX-Dump screen. Now a new screen appears, in which you enter ? ...
Novell NetWare 4.0 Crashes with a HEX-Dump
Category: Troubleshooting
Problem: The Novell NetWare 4.0 system crashes with a HEX-Dump. How can one find out, which modules are involved? Solution: Enter 386DEBUG in the HEX-dump screen. Now another screen appears, where you enter ? ...
CAPI Manager For Novell NetWare
Category: Configuration, Installation, Troubleshooting
Problem: While starting IXCAPI, the error message IXCAPI: No capimgr module found, only CAPI1.1, CAPI+ is available is displayed. Cause: The Novell CAPIMGR.NLM is not loaded. Solution: The CAPIMANAGER is a Novell tool, which enables you...
IP Subnet Addressing
Category: Configuration, Miscellaneous, Troubleshooting
Problem: What is IP Subnet Addressing? Solution: The subnetting of IP-Addresses is useful to avoid a growing shortage of IP-addresses. This also allows IP-Networks to be divided into their own separate subnets. Referring to the distribution...
Dynamic Short Hold
Category: Configuration, Troubleshooting
Problem: What is Dynamic Short Hold? Solution: An important feature of the Digi router products is the short hold mode.  This function secures a physical disconnect of a connection after a specified time of inactivity without loosing the logic...
PPP Trace in Microsoft Windows NT
Category: Troubleshooting
Problem: How can you run a PPP trace in Microsoft Windows NT? Solution: Set in the Registry under the position HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP the Key-Value to "1".  From now on, a protocol file will be writt...
HICOM 300 with Lateral Connection
Category: Configuration, Troubleshooting
Problem: How has a lateral connection with a HICOM 300 to be configured? Solution: The following printout shows an example configuration for a HICOM 300 using the 1TR6 protocol in alateral connection. By means of this example the HICOM tech...
How do you configure the ISA Classic board for Plug and Play mode?
Category: Configuration, Installation, Troubleshooting
The Classic board ships from the factory set for Plug and Play mode by default, but if that has been changed, follow the steps below to configure the board for Plug and Play mode. Run the Classic CFG utility from a clean DOS boot Select F3 to Edi...
Getting Error message "drp sent reset to node xx - improper port number"
Category: Troubleshooting
Symptom: In SCO OpenServer, after adding node using "drpadmin", getting error "drp sent reset to node xx - improper port number". Solution: There are two most common causes: 1. If "xx" is the node number of one of the configured nodes (use "sho...
Configuring the Digi One IA RealPort (Digi One TS) in Workshop 505 with a Siemens 575 PLC
Category: Configuration, Installation
  Digi One RealPort IA (Digi One TS) Setup: First, setup the Digi One IA RealPort (Digi One TS) for a Raw TCP Socket connection.  NOTE: Refer to the Users Guide for detailed instructions.  In summary: Via a web browser connect to...
How do you configure the ISA Classic board for more than one IRQ?
Category: Configuration, Installation, Troubleshooting
Run the Classic CFG utility from a clean DOS boot Select F3 to Edit New Profile Select "No" for PnP Mode Select "Digi" for Control Register Int Mode Select a unique value for the Control Register I/O Select a unique IRQ for the Control Regi...
How do you emulate standard COM ports with the ISA Classic board?
Category: Configuration, Installation, Troubleshooting
Run the Classic CFG utility from a clean DOS boot Select F3 to Edit New Profile Select "No" for PnP Mode Select "Digi" for Control Register Int Mode Select a unique value for the Control Register I/O Select IRQ 3 for the Control Register IR...
After installing the Windows NT driver for the Classic board, the event viewer error message "Interrupt Status Register at I/O address xxx is invalid" appears.
Category: Configuration, Installation, Troubleshooting
This error could be caused by one of several factors: The Interrupt Status Register (or Control Register) address you have selected is in conflict with another device. Check WIN MSD for a better I/O address selection and rerun the Classic CFG util...
In the Classic configuration utility, I am only able to select I/O addresses of 100, 200, 300 to configure the board.
Category: Configuration, Installation, Troubleshooting
Use the up and down arrows rather than the page up and page down buttons to view additional configuration choices for the ports.
The Classic ISA board is installed under Citrix Winframe but dial in clients are not able to authenticate.
Category: Configuration, Troubleshooting
This problem has been corrected with the latest released driver for the Classic ISA board for Windows NT. This driver is downloadable from our ftp site as 4002125A.exe.
Installing the Classic ISA board in Windows NT.
Category: Configuration, Installation, Troubleshooting
To install the Classic ISA driver in Windows NT, follow these steps: Download the current driver to the hard drive of the machine with the Classic installed in it. Extract the driver to a directory on the hard drive. Example: c:\digi. Open the Con...
How do I install the Acceleport USB drivers on MacOS 8.x?
Category: Installation, Miscellaneous, Troubleshooting
Our driver distribution format is as an Aladdin System Stuffit archive, version 5.0.1. A free expander may be obtained from the Aladdin Systems web site at www.aladdinsys.com. Installation Notes: Before attempting to install the AccelePort USB Ma...
How do I remove the USB driver under MacOS?
Category: Installation, Miscellaneous, Troubleshooting
Removal: Power down your system and disconnect any Digi device from the USB bus. Reboot the machine. Drag these files out of the Extensions Folder (under Macintosh HD, System Folder.): AccelePort¨ USB 2 AccelePort¨ USB 8 SerialShimLib
Why can't I use the 4 port model?
Category: Miscellaneous, Troubleshooting
We do not have MacOS driver support for the AccelePort USB 4. This is due to a technical issue between the Mac driver and that particular unit which could not be solved without redesigning the unit. If you purchased this unit for use with a MacOS bas...
Why can't I install a modem on the first port of the AccelePort USB device in MacOS?
Category: Miscellaneous, Troubleshooting
Apple''''s Modem control panel does not support modems connected to the printer port (i.e. Port 1 on AccelePort USB devices).
Acceleport USB serial port compatibility information.
Category: Miscellaneous, Troubleshooting
On the Macintosh: We should be compatible with most devices such as PDAs, modems, digitizing tablets, process control, etc.. In particular, any serial application developed with The Communication ToolBox should work fine. The Communication Too...
MacOS Acceleport USB printer compatibility information.
Category: Miscellaneous, Troubleshooting
Serial Printers The main issue here, as with any printer on the Mac and our products, is simply having the ability to select our port from within the printer driver. Many printer drivers, such as the ones for the popular HP Laserjet series (unles...
Does the Acceleport USB support MIDI devices?
Category: Miscellaneous, Troubleshooting
No. Our information is that MIDI support on the Mac is accomplished by setting the Mac''''s internal serial port to "externally clocked" mode. This is because (like our products) the internal Mac serial port does not support the standard MIDI baud ra...
How do I install the Acceleport USB drivers on Windows 95/98/ME?
Category: Configuration, Installation, Troubleshooting
Installation of the Acceleport USB should be as simple as plugging the device in and following the window prompts. About the only thing that''''s a little confusing is that it asks you twice where the drivers are. This is also true of other USB produ...
What steps are necessary to install USB support on my Windows 95 system?
Category: Configuration, Installation, Troubleshooting
The USB controller driver must be installed. The USB interface must also be enabled in the system BIOS. The system must have Windows 95 version B (SR2) installed. If you are upgrading your system from standard Windows 95, you must manually install th...
The Acceleport USB fails under Windows 95 but works ok under Windows 98!
Category: Troubleshooting
In short, if you''''re using USB, you should be doing it under Windows 98. However, if you can''''t upgrade to Windows 98 for some reason, then one thing you can do is at least verify you have the latest usbd.sys driver from Microsoft. Hopefully it w...
How do I remove the USB driver under Windows 95/98?
Category: Configuration, Installation, Troubleshooting
The strongly recommended way to do this is to run the deldgusb.exe utility located where the driver file has been extracted on your hard drive. However, if you want to go through the process manually, it can be done, but this procedure may fail if we...
Technical Support's Frequently Asked AccelePort® Xem Questions
Category: Configuration, Installation, Troubleshooting
Please visit our web site at http://support.digi.com for the latest drivers, firmware upgrades, knowledge base articles, FAQs, cabling and other technical information. _____________________________________________________________________________ ...
WAN Mini-Port is Not Available with the Passive Digi Adapter
Category: Configuration, Troubleshooting
Problem: I have a Passive Digi Adapter and cannot establish a connection with Dialup Networking and Windows 9x, because WAN Mini-Port is not available when using any of the following: DataFire Micro, DataFire Pico, or DataFire Columbus Card. S...
Vcapi under WinNT with Novell 32bit Client
Category: Configuration, Troubleshooting
Problem: The Vcapi client does not work together with the Novell 32bit NT client. Cause: The 32bit Novell NT client does not have a SPX II support, which is absolutely essential for the usage of the Vcapi. Solution: Use the Vcapi Windo...
Vcapi logs itself out automatically
Category: Configuration, Troubleshooting
Problem: After a few minutes, using the 32bit Novell client for LAN connection under Windows 95, no Vcapi access is possible anymore.  The login on the Vcapi server does not exist anymore either. Cause: The reason for this is the connection ...
VCAPI.INI has not been created
Category: None
Problem: During installation of the Vcapi under Windows 95, the file VCAPI.INI has not been created. Solution: Create the file VCAPI.INI manually in the root of the Windows directory. The file has the following format: [VCAPI] servername ...
Connecting an OSI PI to a Serial Device
Category: Configuration, Installation
Problem: How do you connect an OSI PI to a serial device (i.e. PLC, etc.) using the Digi One Device Server? Solution: You would want to use the RealPort driver in this scenario and allow the serial device to be accessed via COM# as qualified...
Vcapi error message under Novell NetWare V3.12
Category: Troubleshooting
Problem: When using Vcapi under Novell NetWare V3.12, one of the following cause messages is displayed: 1.1.38 Cache memory allocator exceeded minimum cache buffer left limit 1.1.131 Semi-permanent memory allocator is out of memor...
Error message with Vcapi 2.0
Category: Troubleshooting
Problem: When using Vcapi with connections over CAPI 2.0, the following message is displayed: CAPIMAN: drv error => DISCONNECT_IND illegal in current state or CAPIMAN: drv warning => DISCONNECT_IND with active Level 3 reference   Solution: ...
Repeated Login Requests with Vcapi under Windows 95
Category: Configuration, Troubleshooting
Problem: Using the Vcapi NT client under Windows 95, a login request is displayed over and over again. Cause: The Vcapi NT client does not support NDS. Solution: Use the Win3.1/Win95 client of the Vcapi. Get a version of Vcapi, which...
Vcapi 2.0 does not exist
Category: Troubleshooting
Problem: Vcapi 2.0 does not exist Cause: You are using card drivers with a version less than 3.0. You did not load the Capimanager. Solution: Download the latest drivers for your card from www.digi.com and install them. The CA...
What type of devices are supported by the parallel port on the AccelePort USB product?
Category: Configuration, Installation, Troubleshooting
Printers are the only type of parallel port devices supported by the Acceleport USB products. Printers with Windows drivers on the Windows 95/98 CD ROM are practically guaranteed to work just fine, but those drivers may be missing many features inclu...
I am having trouble using an Epson Stylus Color or HP Deskjet printer with the Acceleport USB parallel port.
Category: Configuration, Troubleshooting
Epson Stylus Color The Windows 9x driver shipped with the Epson Stylus Color printer only supports the parallel ports on the PC''''s mainboard and will not function properly with third party parallel ports such as the Acceleport USB parallel port. T...
What do the LEDs on my USB product indicate?
Category: Troubleshooting, Hardware, Miscellaneous
Although this information is documented in the respective Installation Guides, here is a summary of what the LED behavior indicates:AnywhereUSB: On all model AnywhereUSBs, the System Status LED should normally blink green. Particular to the (legacy) ...
How do I enable DTR/DSR/DCD flow control within the AccelePort USB Windows driver?
Category: Configuration, Troubleshooting
The USB driver does not support DTR/DSR/DCD flow control. When DTR flow control needs to be supported by printers, use RTS/CTS flow control and connect the printer''''s DTR signal to the USB''''s CTS signal. Therefore alternative cabling can be used ...
How do I enable RTS toggle within the AccelePort USB Windows driver?
Category: Configuration, Installation, Troubleshooting
Currently the AccelePort USB driver does not support RTS toggle.
The peripheral attached to my Acceleport USB port is seeing a constant break condition or error condition.
Category: Troubleshooting
You may need to disable suspend mode on your system to avoid this problem. Try rebooting the system without the peripheral attached and then disabling suspend mode to resolve the problem. This problem should be limited to products designed prior ...
Suspend mode problem on USB 2+/4 products designed prior to June 1999.
Category: Troubleshooting
There is a problem with the line drivers used in these USB models. If you have a problem with a peripheral as a result of using suspend mode while the peripheral is connected to our USB device, you may have to simply disable suspend mode on the syste...
Configuring a Digi One RealPort with RSLinx Communication using DF1 Full-Duplex and Half Duplex Serial Protocols
Category: Configuration, Troubleshooting
  DigiOne IA RealPort Configuration and Administration Guide. DigiOne IA RealPort Setup Guide. DigiOne IA RealPort Command Reference. Prerequisites:This document assumes that the DigiOne IA RealPort has been configured with an IP Addre...
Installation Guide: PC/X and Classic ISA cards in Windows 2000/XP
Category: Installation
NOTE: This document is provided solely as a service to Digi customers.  Digi does not provide support for this product in this operating system.  This driver is provided by Microsoft, if you experience problems with the driver, please conta...
Installation Guide for Acceleport Xe, Acceleport Xr, Acceleport Xem, Acceleport C/X, Acceleport EPC/X ISA adapters in Windows 2000/XP
Category: Installation
NOTE: Make sure you have one of the above stated boards.  All of the above boards have one bank of 4 dip switches.  If your board has more banks of dip switches, see the PC/X and Classic ISA install instructions. Procedure: 1.  Open ...
Installation of Digi Asynchronous PCI adapters in Windows 2000/XP
Category: Installation
1.  Physically install the adapter in the machine.  Power it on, and let Windows 2000/XP load.  As you: logging in as Administrator you should see this dialog. 2.  Windows should automatically find the driver and bring up the d...
ACCELEPORT RAS DRIVER UPGRADE IN WINDOWS 2000, XP or SERVER 2003 
Category: Installation
  1.  Go into Device Manager and locate the AccelePort RAS in       Network Adapters if a very old driver is installed, or Multi-port Serial adapters if a newer driver is installed. 2.  Right-click on th...
ACCELEPORT RAS FIRMWARE UPGRADE IN WINDOWS NT, 2000 and XP
Category: Installation
1.  Download the latest firmware bin file from the Digi web site (www.digi.com). 2.  Locate the existing firmware file called fepdense.bin.  This file can be located in your Windows directory      (i.e Windows NT/Windows 2000)\system32\driv...
ETHERLITE REALPORT DRIVER INSTALLATION UNDER WINDOWS 2000
Category: Installation
NOTE: This document assumes that the EtherLite is already configured with an IP Address and can be accessed on the network. Go to Control Panel and select the Add/Remove Hardware Wizard (see Figure 1).       &nbs...
Digi EtherLite RealPort Firmware Upgrade
Category: Configuration, Installation
  Prerequisite: In order to successfully upgrade the firmware on the EtherLite, verify the following before proceeding: A. Your PC has a single NIC (Network Card).  If so, temporarily disable the other Network Cards. B. You are not runn...
DEVICE SERVER (Digi One)/TERMINAL SERVER (PortServer) REALPORT DRIVER INSTALLATION UNDER WINDOWS 2000
Category: Configuration, Installation
  Prerequisite:This procedure assumes that you have already configured the Digi Device Server/Terminal Server with an IP Address and that it is accessible on the Network.NOTE: For more information on RealPort go to: http://www.digi.com/applicat...
Digi One TS and PortServer TS 2/4/8/16 Firmware Upgrade via the WebUI in a Microsoft Windows Operating System
Category: Configuration, Installation, Troubleshooting
  1.  Download the current firmware for your PortServer TS product.  This can be downloaded from the following link:      http://www.digi.com/support.  Select your PortServer TS product from the list and down...
Phantom Port Removal on Windows 2000
Category: Troubleshooting, Miscellaneous
  NOTE: This is a known issues reported in Microsoft Q271523 which states that when you remove or reinstall a multiport serial adapter, the COM port numbers are locked in the registry and not released for reuse so on a reinstall, the next avai...
Digi RealPort Driver Uninstall (Reinstall) in Windows 2000
Category: Installation, Troubleshooting
   1.    In Device Manager, find the device you want to uninstall, this is usually under Multi-port serial adapters.      Right-click on the device and select Uninstall (see Figure 1).   &n...
Configuring Digi with Serial Printers in Windows 2000 
Category: Configuration
  1.   From the Start button go to Settings and select Printers.                2.   Double-click the Add New Printer Wizard. 3.   This ...
Modem Installation Under Windows 2000/XP
Category: Configuration, Installation, Troubleshooting
  1.  Choose Start > Settings > Control Panel > Phone and Modem Options. 2.  Choose the Modems Tab. 3.  Choose Add.  We want to make sure that Windows is at least able to see a Standard Modem. 4.  Choo...
Configuring Citrix MetaFrame for use with Digi Adapters under Windows 2000
Category: Configuration, Installation
**This document is provided as a service to Digi customers.  Digi offers no support of Citrix MetaFrame.  Please contact Citrix if you are having any MetaFrame related issues. 1-800-424-8749** 1.  Install your Digi Adapter.  See ...
AccelePort Adapter Installation on COM1/COM2 in Windows 2000
Category: Configuration, Installation
Symptom: I am having problems installing my Digi board on a fresh installation of Windows 2000 withcom1 and com2 disabled.            Solution: If you installed Windows 2000 with the on board...
When Connecting to a Port via HyperTerminal, an Error: Unable to Open COMX, is Reported.
Category: Troubleshooting
Problem: When I try to connect to one of the com ports on the Digi board using Hyperterminal, I get an error: Unable to open Comx. Solution: Make sure the services for RRAS, Citrix, or any other communications program configured to u...
Windows 2000 COM Ports are Not Reused and Continue to Increase in Starting Number (Phantom Ports issue)
Category: Troubleshooting, Installation
Symptom: After replacing or installing a new Digi board in Windows 2000, the com ports are not being reused, but now are starting at a much higher number.  How do I fix this?           &nbs...
EtherLite in 2000/XP/2003 FAQ
Category: Configuration, Installation, Miscellaneous, Troubleshooting
What driver should I install for my EtherLite product under Windows 2000/XP/2003?The latest driver can be downloaded by selecting the Etherlite product and OS combination from our support home page. What firmware version should I install for my Eth...
Installing PC/X and Classic ISA Adapters in Windows Xp
Category: Configuration, Installation
**This document is provided solely as a service to Digi customers.  Digi does not provide support for this product in this operating system.  This driver is provided by Microsoft, if you experience problems with the driver, please contact M...
ETHERLITE REALPORT DRIVER INSTALLATION UNDER WINDOWS XP
Category: Configuration, Installation
  Go to Control Panel and select the Add/Remove Hardware Wizard (see Figure 1).                           &...
DEVICE SERVER (Digi One)/TERMINAL SERVER (PortServer) REALPORT DRIVER INSTALLATION UNDER WINDOWS XP
Category: Configuration, Installation
  Go to Control Panel and select the Add/Remove Hardware Wizard (see Figure 1).                           &...
Adding an XEM Module to an Existing AccelePort Xem Installation Under Windows XP
Category: Configuration, Installation
  1.  Go to Start> Settings> Control Panel.  2.  Double-click System and select the Hardware tab (see Figure 1).                   &...
Adding an XEM module to the Digi PortServer II in Windows XP
Category: Configuration, Installation, Troubleshooting
1.  Go to Start> Settings> Control Panel.  2.  Double-click System and select the Hardware tab.                       ...
Changing Serial Port Numbers
Category: Configuration, Troubleshooting
Problem: How can you change the serial port numbers in Windows 2000 and Windows XP? Note: In some instances, Windows 2000 and Windows XP will recognize port numbers above COM9 only if they are prefixed with "\\.\". For example, to access COM10,...
Configuring Digi with Printers in Windows XP 
Category: Configuration
  1.   From the Start button go to Settings and select Printers.  <![e<![endif]-->                        ...
Modem Installation Under Windows XP
Category: Configuration, Installation
  1.  Choose Start > Settings > Control Panel > Phone and Modem Options. 2.  Choose the Modems Tab. 3.  Choose Add.  We want to make sure that Windows is at least able to see a Standard Modem. 4.  Choo...
DataFire Basic Micro Channel Configuration.
Category: Configuration, Troubleshooting
Problem: How to configure an Data Fire Basic Micro Channel Adapter? Solution: Install the DataFire Basic Adapter in your system. After resetting your computer, the following message displays: cause 161 AT systems options not set (run SETU...
AOL Version 3.0i
Category: Configuration, Troubleshooting
Problem: The connection to America Online with the AOL software V. 3.0i does not work when using the Digi ISDN COM-Port. Solution: The connection to America Online with the AOL software V. 3.0i does not work with the Digi ISDN COM-Port.
WAN Mini-Port is Not Available with the DataFire Basic Adapter
Category: Installation, Troubleshooting
Problem: I have a DataFire Basic Adapter and cannot establish a connection with dialup networking and Windows9x, because WAN Mini-Port is not available.  Solution: Under CONTROL PANEL> NETWORK, make sure that WAN Mini-Port is installed c...
Incoming Modem Calls are connected but Carrier is Not Asserted.
Category: Miscellaneous, Troubleshooting
Problem: Incoming modem calls are connected but the carrier is not sent. Solution: For the combination DataFire Octo ISDN card and the Digi Multimodem card it is neccessary to close the MVIP on the Digi Multimodem card with the MVIP-jumpe...
DataFire Primary PCI in COMPAQ PC
Category: Configuration, Installation, Troubleshooting
Problem: The DataFire Primary PCI adapter cannot be found in a COMPAQ Server. Solution: To be able to use the DataFire Primary PCI adapter in a COMPAQ Server, the latest BIOS for the system is needed.  This can be download from COMPAQ''''s web ...
Hardware Debug with the DataFire Basic Adapter
Category: Troubleshooting
Problem: How do you use Hardware Debug with the DataFire Basic adapter? Solution: First it is necessary to check whether the DataFire Basic owns a so-called service interface. This is done with the command: RDEEPROM. It will say: SER...
Leased Lines with PRI Adapters
Category: Configuration, Troubleshooting
Problem: How do you configure leased lines on the Digi Primary adapter? Solution: The DataFire Primary Adapter supports leased lines with 30 Synchronous B-Channels and 0 or 1  D-Channel.  In Germany a line with one D-Channel is calle...
DataFire Basic in an EISA System.
Category: Configuration, Installation, Troubleshooting
Problem: How do you configure a DataFire Basic card in an EISA system ? Solution: In an EISA system, adapters are configured with a utility that belongs to the system and depends on the BIOS. For that you need a .CFG-File, which you ...
INSUFFICIENT_TARGET_MEM Error.
Category: Configuration, Troubleshooting
Problem: After installing the DataFire Basic 1MB card under Windows NT, during reboot the following error message is displayed: Digi #0:Err=LOADERROR_BOOT_INSUFFICIENT_TARGET_MEM Cause: A Bin-File for the DataFire Basic 4MB is attempting to d...
How to Remove the Double Fax Header When Using The DataFire Basic and Tobit.
Category: Configuration, Troubleshooting
Problem: When using the Data Fire Basic with Tobit, two fax headers are displayed, one from DataFire and one from Tobit. How do you remove this? Solution: To remove the two fax headers the parameter FAXHEAD=1 must be added to the TLD.INI...
DataFire SYNC Family Frequently Asked Questions
Category: Configuration, Installation, Miscellaneous, Troubleshooting
 The Digi DataFire Family Device Driver supports the SYNC 2000 and SYNC/570i.  All the supported boards can be installed in conjunction with each other.1. Protocol Support for the SYNC products:  IP Over Frame Relay IP Over X.25 S...
DataFire SYNC in NetWare
Category: Configuration, Installation, Troubleshooting
Problem: Where can I find drivers for the DataFire SYNC 2000 under NetWare? Cause: The DataFire SYNC 2000 is not presently supported under any version of Netware. Solution: The DataFire SYNC/570i does have current .nlm support for Netwar...
Windows NT WAN Access
Category: Configuration, Installation, Troubleshooting
Problem: How can I get WAN access in Microsoft Windows NT? Solution: WAN Access for NT (WAC) is a software package written by The Software Group, Ltd.,(TSG) based in Barrie, Ontario, Canada.  Digi no longer OEMs or supports this package ...
UNSUPPORTED B3 PROTOCOL
Category: Configuration, Miscellaneous, Troubleshooting
Problem: The attempt to fax with FaxWare causes the message: Unsupported B3 protocol. Cause: No fax module can be found on the DataFire Basic card. Solution: Check, if you are using the actual drivers for the Data Fire Basic ...
DataFire Micro Adapters
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Problem: How do you differentiate between the DataFire Micro Adapters? Solution: The DataFire Micro 2.x adapter ships with the Columbus One and the Columbus Web Package.   It has jumpers for setting the IRQ and I/O address on the adapter. ...
IXINSTAL under DOS
Category: Configuration, Installation, Troubleshooting
Problem: How do you install a Digi ISDN adapter with IXINSTAL under DOS? Solution: An automatic configuration is provided with the command: IXINSTAL -N After entering this command, an IRQ and an I/O address is...
IXRDCONF under DOS
Category: Configuration, Troubleshooting
Problem: How do you verify the configuration of the Digi ISDN adapter under DOS with drivers V3.10 and above? Solution: The configuration can be verified with the command: LOAD IXRDCONF   After IXCAPI has been loaded, the system disp...
RDEEPROM under DOS
Category: Configuration, Troubleshooting
Problem: How do you verify the configuration of the Digi ISDN adapter under DOS with drivers up to V3.01? Solution: The configuration can be verified with the command: LOAD RDEEPROM   After IXCAPI has been loaded, the system displays t...
SETLINE under DOS
Category: Configuration, Troubleshooting
Problem: How do you configure the Digi ISDN adapter adapter under DOS? Solution: The necessary parameter syntax is: SETLINE -C -D -L The parameter specifies the controller, which has to be configured (starting with 0...
EAZ-/MSN-Mapping for CAPI 1.1
Category: Configuration, Troubleshooting
Problem: How can an EAZ/MSN Mapping be done under Novell NetWare and DOS? Solution: The command line for EAZ/MSN Mapping is: SETCOMP -M EAZ=MSN,EAZ2=MSN2,... NOTE: Under Novell NetWare the command has to start with LOAD. It is important ...
Analog Connections Over Fax/Modem Module
Category: Configuration, Miscellaneous, Troubleshooting
Problem: How can the Fax/Modem Module be accessed from a terminal application? Solution: The FM Modules support full fax and modem functionality up to 14400 baud.  In order to use modem functionality  under DOS or Windows it is necessa...
No 14.400 Baud Fax Support
Category: Configuration, Miscellaneous, Troubleshooting
Problem: Whenever you are sending faxes over FaxWare with fax module, only a 9.600 baud connection can be achieved, where the remote party can work with speeds up to 14.400 baud. The Digi fax modules (1F or 2F) only support 9.600 baud where the...
FaxWare Error 0x3304
Category: Troubleshooting
Problem: When trying to send a fax with Faxware, the connection establishes for one charging unit and then the connection is disconnected with the error message 0x3304. Cause: FaxWare tries to send in "Faxplus" -Mode first.  It detects tha...
Distribution by MSN
Category: Configuration, Installation
Problem: How can you realize MSN distribution with FaxWare over CAPI 1.1, which only supports EAZ? Solution: FaxWare gives you the option to distribute incoming faxes from a Euro-ISDN port via multi-subscriber numbers (MSN).   How do you con...
IBM Communication Server Setup in Windows NT
Category: Configuration, Installation, Troubleshooting
At this point, we assume that the IBM Communication Server software has been installed. The SYNC/570i or SYNC 2000 device driver should also be installed and at least one line of the adapter be setup up for SNA support.  From the IBM Communi...
IOMM.DRV protection fault error
Category: Troubleshooting
Problem: Since the Data Fire Columbus, Data Fire Micro or Data Fire Pico card has been installed, there are protection faults in the module IOMM.DRV under Windows 95. Cause: The printer driver and the Digi ISDN COM-Port are accessing the same ...
Digi ISDN Uninstall
Category: Configuration, Installation, Troubleshooting
Problem: How to remove the Digi ISDN COM-Port for Windows NT 4 completely, after a failed removel procedure? Solution: Remove the following key from the registry database: HEY_LOCAL_MACHINE/CURRENTCONTROLSET/SERVICES/ICOMNT Delete all ...
Structure of IX1.INI Novell
Category: Configuration, Troubleshooting
Problem: How do you configure the Digi adapter under Novell NetWare with driver V3.10 and above, using the file IX1.INI? Solution: Starting with driver V3.10, the configuration is maintained using the file IX1.INI.  This file is generated aut...
Editing IX1.INI for Point-To-Point or Point-To-Multipoint
Category: Configuration, Troubleshooting
Problem: Which parameters in IX1.INI need to be edited in order to use Point-To-Point or Point-To-Multipoint? Solution: The default setting is Euro-ISDN and Point-To-Multipoint: lineAccess=                   ;1=Point to Multipoint, 2=Point to ...
Leased Lines for DataFire Basic
Category: Configuration, Troubleshooting
Problem: How do you configure leased lines on the Digi ISDN adapter? Solution: For the time being, leased lines are only supported by the Digi DataFire Basic Adapter. You can take the configuration commands from the table below: ...
Minitel
Category: Configuration, Troubleshooting
Problem: How can you  use Minitel with the Digi ISDN cards? Solution: Use the driver version 2.30a or higher. Copy the two *.TTF files to the Windows/fonts directory. Configure a new connection with Hyperterminal, called Minitel. Set the...
Software Debug under Novell NetWare
Category: Troubleshooting
Problem: How is it possible to record the communication on the D-channel under Novell NetWare? Solution: With IXDEBUG, which is a standard component of the Digi driver for Novell NetWare, it is possible to record the communication on t...
IXINSTAL Under Novell NetWare
Category: Configuration, Installation, Troubleshooting
Problem: How do you install a Digi ISDN adapter with IXINSTAL under Novell NetWare? Solution: An automatic configuration is provided with the command: LOAD IXINSTAL -N After entering this command, an IRQ and an I/O address is assig...
IXRDCONF under Novell NetWare
Category: Configuration, Installation, Troubleshooting
Problem: How do you verify the configuration of the Digi ISDN adapter with drivers V3.10 and above? Solution: The configuration can be verified with the command: LOAD IXRDCONF  After IXCAPI has been loaded, the system displays the following...
PCI Adapters in Novell NetWare
Category: Configuration, Installation, Troubleshooting
Problem: The following error message is displayed after loading NBI.NLM:  WARNING: This version of NetWare does not support protected mode BIOS accesses.  Without a loader patch some PCI drivers may fail. Solution: The NetWare driver version...
RDEEPROM under Novell NetWare
Category: Configuration, Troubleshooting
Problem: How do you verify the configuration of the Digi ISDN adapter under Novell with drivers up to V3.01? Solution: The configuration can be verified with the command: LOAD RDEEPROM  After IXCAPI has been loaded, the system displays the f...
SETLINE under Novell Netware
Category: Configuration, Troubleshooting
Problem: How do you configure the Digi ISDN adapter under Novell Netware with drivers below version 3.10? Solution: The necessary parameter syntax is: LOAD SETLINE -C -D -L The parameter specifies the controller, which has to be configured (...
PCIMAC and DataFire Switch Settings
Category: Configuration, Installation, Troubleshooting
Problem: What are the  switch or jumper settings for the DataFire or PC IMAC? Solution: Address and Line Termination Settings for DataFire and PC IMAC: Datafire I/O port address. DS1 switch sets I/O port addres...
PPP Multilink
Category: Configuration, Troubleshooting
Problem: How to configure PPP Multilink under Windows NT 4 ? Solution: To activate PPP Multilink under Windows NT 4, RAS has to be configured for this standard first. Therefore you have to go to the NETWORK PROPERTIES under SERVICES and then...
EtherLite® Authorized Host List Setup
Category: Configuration, Troubleshooting
By default, an EtherLite® Unit will accept a connection from any host with the appropriate driver. However, it is possible to restrict access to a few specific IP addresses and/or by hosts with a specific network address. This is done by loading...
DataFire Basic and DataFire Micro in One System.
Category: Configuration, Installation, Troubleshooting
Problem: Is it possible to install more than one DataFire Basic ISDN adapter and DataFire Micro/Columbus ISDN adapter in one system? Solution: You can install at most three DataFire Basic adapters and one additional DataFire Micro/Columbus adap...
More than One DataFire Basic under Windows NT.
Category: Configuration, Installation, Troubleshooting
Problem: How to use more than one DataFire Basic adapter under Windows NT? Solution: The DataFire Basic adapter must be set up differently at first via the jumper settings. Install the first adapter via NETWORK. Select the ADD INTERFA...
The F-/FM-Module V2.1 cannot be accessed.
Category: Troubleshooting
Problem: How can you access the F-/FM-Module? Solution: When using the F-/FM-Module with the Hardware Version 2.1, it is very important to use the most recent drivers for the DataFire Basic and DataFire Octo. The new module type is onl...
When Printing to a Transparent Print Device, Get an Error Message: "Finished calling close, fail to open"
Category: Configuration, Troubleshooting
Problem: When trying to send data to transparent print device (dev/tprD###) get an error message "Finished calling close, fail to open" Solution: Assert ''''clocal'''' on the port #ditty clocal /dev/tty### (use actual tty number)
Creating scripts that run during boot after the network is up.
Category: Configuration, Troubleshooting
Create a new script file ''''/usr2/run.user'''' which includes the commands you want. Example: iptables -A INPUT -p tcp --dport 23 -j DROP Run the following command to make the script executable chmod 755 /usr2/run.user Add the following com...
Remote authentication to the web ui.
Category: Configuration, Troubleshooting
Create a "user" locally on the Digi CM via the web ui or configmenu. Have this same user in your remote authentication database (RADIUS, TACACS+, LDAP, Kerberos). Assign the user locally to a different password than what you have in your remote...
Verifying UL (Underwriter Laboratories) certification of Digi products
Category: Miscellaneous
Occasionally we have customers who require vefification of UL (Underwriter Laboratories) certification of Digi products in order to get approval to use our products in their environment. If you look on any of our product labels where it shows the U...
TI530 PLC Optimization Setting
Category: Configuration, Troubleshooting
Here is a detail to remember: the older TI530 PLC does not work in low-latency mode. It must be set to thru-put mode. Its serial driver has a very tight "gap" timout such that the entire message MUST show up in one continuous stream. In low-latency...
What Gage Wire is Used for the Power Input of Digi One IA RealPort
Category: Installation, Miscellaneous, Troubleshooting
The simple answer is anything from 16-20 AWG should be fine.  The smaller the number, the larger the wire and more current capacity.  16 is about the largest that will fit into the terminal.  The max current a DOIARP should ever draw is abou...
Copying the Digi CM config via scp.
Category: Configuration, Troubleshooting
Copy the whole config from the CM to the host you are on: scp -p -r root@CM_IP:/tmp/cnf/* . This will copy the whole CM config to the directory you are currently in (.). Copy the whole config to the CM from the host you are on: scp –...
Default TCP Socket for Allen Bradley Ethernet
Category: Configuration, Installation, Troubleshooting
When using the Allen Bradly ethernet driver you must use the default socket 2222 or it will fail to work with your Digi device.
How to Uninstall and Reinstall DUN in Windows XP
Category: Installation, Troubleshooting
Solution: TCP/IP cannot be uninstalled on Windows XP. However, you can use the NetShell (netsh) utility to reset TCP/IP. When command is executed, it rewrites pertinent registry keys that are used by the TCP/IP stack to acheive the same result as t...
TGZ or non-RPM Method of Installing the Realport driver on Linux Systems
Category: Installation
The following procedure can be used in any Linux environment. It is the only choice available for environments which do not support RPM. Pre-installation: Check to ensure that dependencies listed for the dgrp/Realport driver are met prior to begi...
TGZ or non-RPM Method of Installing the EPCA driver on Linux Systems
Category: Installation
The following procedure can be used in any Linux environment. It is the only choice available for environments which do not support RPM. Pre-installation: Check to ensure that dependencies listed for the epca driver are met prior to beginning the...
TS 4 MEI Firmware
Category: Troubleshooting
The TS 4 MEI part number 50000836-02 D (New style, has a dip switch for each port. Must use firmware version J1 or greater. Back rev''''s of firmware will cause the device to flash 331.
New method for entering user diags.
Category: Troubleshooting
You power-cycle the unit, wait for the Diag/Power LED to start flashing, then press the ''''reset button'''' and the ''''v'''' key
Having problems with your Acceleport RAS connecting to older modems?
Category: Troubleshooting
The inability of new V.90 modems such as the Acceleport RAS to connect with older legacy modems is typically caused by a failure to negotiate LAPM error correction. Most of the modems where this type of problem occurs are modems which were either ma...
Port-sensitive/realtime application workaround for RealPort drivers
Category: Troubleshooting
This article is written to address an issue that certain customers have reported to us who have port-sensitive applications (for lack of a better term). What I refer to when I say "port-sensitive application", is an application which polls a serial...
Configuring users on the Digi CM via the command line.
Category: Configuration
Adding Users. useradd -d /tmp [-g groupid ] [-s shellprogram ] [username] groupid = Options are: Sys admin, Port admin, or Standard User. 500 = Sys admin 501 = Port admin 502 = Standard User These are the three types of groups supported ...
What is the Maximum Length of EBI Cable for AccelePort Xem System
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Maximum length of  EBI cable can not exceed 10'''' from the host adapter to the last PORTS/Xem module
Can Not Stop Daemons With '/sbin/init.d/drp.damon stop' command, in HP-UX When More Than One PortServer is Configured (driver version 1.3.2 or earlier)
Category: Troubleshooting
Symptom: When driver version 1.3.2 or earlier is used, issuing command /sbin/init.d/srp.daemon stop results an error message: ./drp.daemon[34]: 3689^J3693^J3684^J3691: Specify a process identifier or a %job number. Resolution: edit /sbin/i...
Linux RealPort Error: ERROR: couldn't register node
Category: None
Symptoms: #/usr/bin/dgrp/config: ./dgrp_cfg_node -v -v init xx 192.168.2.10 8./dgrp_cfg_node: init requested for node xx ./dgrp_cfg_node: testing for a loaded module Using /usr/bin/dgrp/dgrp.o ./dgrp_cfg_node: double checking the load ./dgrp_cfg...
Extra Carriage Return or Line Feed When Using PuTTY
Category: Configuration, Troubleshooting
Problem: When accessing a system console using a PortServer or Digi One product, two prompts are seen. Where is the extra CR/LF coming from? Cause: PuTTY settings for terminal emulation and sessions need to be adjusted. Solution: Verify the ...
Linux Driver Installation Error with gcc version 2.96
Category: Installation, Troubleshooting
Problem: Starting the dgdm module results in the following error: Using /lib/modules/2.#.##/misc/dgdm.o /lib/modules/2.#.##/misc/dgdm.o: The module you are trying to load (/lib/modules/2.#.##/misc/dgdm.o) is compiled with a gcc version 2 compile...
Radius attributes supported by the Digi CM.
Category: Configuration
For authentication: User-Name User-Password NAS-IP-Address NAS-Port-Id Framed-Protocol For accounting: Acct-Status-Type User-Name User-Name NAS-Port-Id Acct-Session-ID Acct-Session-Time Service-Type
SuSE 8.0 Installation Error Kernel Source Mismatch
Category: Installation
Symptoms: When trying to compile drivers on the 2.4.18 kernel on SuSE 8.0 systems a compilation failure occurs, and a message regarding a mismatch between the running kernel and the kernel source tree configuration appears. Cause:By default, S...
SuSE 8.2 RealPort Installation Instructions
Category: Installation
Preparing for the Installation: In SuSE 8.2, we had to download and install the following kernel and kernel source: ftp.suse.com/pub/suse/i386/8.2/suse/i586/kernel-source-2.4.20.SuSE-62.i586.rpm ftp://ftp.suse.com/pub/suse/i386/8.2/suse/i586/k_d...
Solaris Printer Configuration
Category: Configuration
How do I configure a basic printer? The information below is by no means authoritative, but gives a pretty decent example of how to configure a printer in Solaris 2.x. There is a lot of good information in the man pages for lpadmin, lpshut, lpsched...
Red Hat Advanced Server 2.1 AccelePort RAS/Xp Driver Installation
Category: Installation
The released driver has been tested with Red Hat AS 2.1 with the stock kernel (2.4.9-e3). Here are the source rpm installtions steps used: Log the installation: # script [ENTER] Verify your kernel source is installed and matches your running ke...
Error Loading epca Module in Linux: epca module loaded, but digiDload failed.
Category: Troubleshooting
Symptom:After compiling the driver module and attempting to load the module for a PCI adapter, the following error occurs: /etc/init.d/epca startUsing /lib/modules/2.4.21/epca.odigiDload version 1.3.29Initializing card #0(Acceleport Xem PCI):/etc/i...
How Do I Find Out Uptime of PortServer
Category: Troubleshooting
login as root (default password is dbps) Issue command : #> set time
How do I Send Break To a Solaris Server Using EtherLite
Category: Configuration
To send break to Solaris server, you would need to use key sequence or send break option of a terminal emulation application you are using (e.g ''''cu'''' send break character is ~%break)
I'm having problems logging in with dscreen.
Category: Troubleshooting
If you get a login: prompt but no Password: prompt when using dscreen, Make sure that all occurrences of dscreen are called with dscreen -b or simply use SCO''''s mscreen utilityhttp://www5.sco.com/cgi-bin/ssl_getmanpage?mscreen+M+OS5+mscreen
How do I resolve "prc_sync: script S85nis failed to complete" errors with Realport
Category: Configuration
The "prc_sync: script S85nis failed to complete in 120 seconds" error is generated due to a timing issue. What is happening is that the Realport daemon at /etc/rc2.d/S86realport (S86ncxa for older Realport versions) is trying to load before SCO''...
Limiting Root Access to the Console on Digi CM Products
Category: Configuration
This prevents root access from any means except physically logging in on the Digi CM console. Modify "/etc/inetd.conf" and append -f /usr2/sshd_config to the sshd line. cp /etc/inetd.conf /usr2/inetd.conf Edit "/etc/ssh/sshd_config". Chan...
Etherlite Troubleshooting Guide
Category: Troubleshooting
What follows are some steps in troubleshooting Etherlite problems. The most important thing to keep in mind is to troubleshoot the basics first (power, cables, etc.), then work your way up to driver level. First things first, what is the status of...
How do I add/remove units or change IP addresses or change my configuration using the Legacy EtherLite Driver?
Category: Configuration
This varies per operating system. Regardless of the operating system, you must always keep bootp/DHCP services configured accordingly. In other words, you may have to modify the bootp/DHCP server to serve new units their IP addresses or to remo...
How do I enable baud rates above 38.4K Using the Legacy EtherLite/SCSI Terminal Server Driver?
Category: Configuration
Baud rate extension generates a lot of questions, due to the popularity of higher baud rates these days. Baud rate extension is a way of translating the entire baud rate table up one or more "notches". With baud rate extension set to 1, you...
Can I "scan" the SCSI bus to see if a SCSI Terminal Server Unit is Available?
Category: Configuration
Yes. Scanning the SCSI bus can be accomplished by running our own cdscanbus utility # cdscanbus This utility is provided with the driver installation.
Sun problem with 64 bit SCSI card operation
Category: Troubleshooting
Sun has released a SCSI patch which is highly recommended for the X1018A card. The patch number is 104246-05. Sun has also highly recommended the use of 32-bit mode on the X1018A SBus card. To set the card to 32-bit mode... The two lines yo...
My Solaris 2.x x86 system will not boot after loading the SCSI/EtherLite driver, regardless of whether our SCSI units are on the bus or not
Category: Troubleshooting
Believe it or not, this is actually a Sun bug, regarding scanning the SCSI bus at id''''s where there is no device. It is also specific to the x86 (Intel) version of Solaris 2.x. There is a bug in a number of Solaris X86 SCSI host adapter drive...
Modems under UNIX®
Category: Configuration
There are some common setup problems people typically have with modems under UNIX®. They have to do with DTR, DCD, flow control, "speed conversion", modem set up, and login concerns specific to modem logins. We hope to minimize or solve those problem...
Using ssh with public keys to the Digi CM.
Category: Configuration
SSH clients tested. Linux via OpenSSH: From Linux (client): adduser joe su joe ssh-keygen -t dsa This creates file $HOME/.ssh/id_dsa.pub On the Digi CM: Via the WEB UI under System Administration-Users Admin Add user joe Enabl...
Using Hylafax with Acceleport RAS Adapters
Category: Configuration
Hylafax is a popular fax application for the Linux operating system. What follows are some common issues our customers run into when using Hylafax with the Acceleport RAS. Device Naming Convention The Acceleport RAS/Xp driver creates device names...
Acceleport RAS Dialer/Init String Error in Unix Systems
Category: Troubleshooting
We''''ve had reports that some commonly used Acceleport RAS AT commands may have problems when used in dialer or initialization strings. The Problem: Some of the AT commands in the Acceleport RAS command set contain a "\" (backslash) character in...
How do I update the firmware for the AccelePort Xp?
Category: Miscellaneous
Please place the binary file that you downloaded into the C:\WINNT\system32\drivers directory (assuming the standard installation for Windows 2000 or NT). There should be present in that directory a file named fepherc.bin. Rename this file to someth...
Linux Printer Hardware Flow Control Configuration
Category: None
Hardware Flow Control is indicated whenever a printer is having buffer overruns, is losing sections of a file, or is having other problems which can''''''''t seem to be resolved. Most printers are simply more reliable under hardware flow control. 1)...
What must be done with the RESET pin of the Connect EM, ME, Wi-EM or Wi-ME module?
Category: Hardware
If the final product has no need for a reset button for the target project nothing need be done to this pin. All of the Connect modules, EM, ME, Wi-EM and Wi-ME, have an internal 10K pull-up resistors connected to this pin, in order to ensure normal ...
Cannot install or locate a driver for ISA adapter support in Linux 2.6 kernels
Category: Miscellaneous
The obsolete ISA style adapters will no longer have driver support for the newer 2.6.x kernel versions. It is recommend that a PCI style adapter is purchased or that the 2.4.x kernel version is used.
Seeing build errors when rebuilding the Java examples provided with the Digi Connect Integration kit.
Category: Miscellaneous
I have installed both the Java 2 SDK and Apache Ant and am attempting to build the configApp and common archives. When I attempt to build the common archive I get the following error: BUILD FAILED C:\Program Files\Digi Connect Customization Kit\sampl...
When trying to compile The TCPClient and/or UDP sample programs my compiler complains about files being missing, including network.cpp. Where can I get this file?
Category: Miscellaneous
The missing file(s) may be obtained by performing an update on your Digi Connect Integration/Customization Kit.
Where can additional documentation regarding NET+OS be obtained?
Category: Miscellaneous
The Connect product line runs off of the NET+OS operating system which is built on top of ThreadX. The OS core is closed source, however, the source to most of the device drivers are provided, such as serial, Ethernet. Additional documentation on T...
Error seen when inserting the Digi driver module similar to the following: /lib/modules/2.4.18-14/misc/dgxx.o: kernel-module version mismatch /lib/modules/2.4.18-14/misc/dgap.o was compiled for kernel version 2.4.18-14custom while this kernel version 2.4.18-14
Category: Installation, Troubleshooting
If there has not been "custom" kernel modifications done, you can remove the extraversion from the Makefile: cd /usr/src/linux-2.4.18-14 Edit the file called Makefile remove the "custom" extraversion and save changes. make mrproper make oldconfig ...
The following error is seen when rebooting a PortServer TS 8 or 16 unit from the Web Interface: Caution! The currently updated firmware is invalid. Rebooting this device may cause the device to no longer work. Please update your firmware before proceeding
Category: Troubleshooting
This is a non-destructive error only seen with the 82000684_H version of the firmware. This does not affect the functionality of the PortServer TS units and will be addressed in the next firmware release.
The stty or ditty.dgap settings do not stay configured on the ports and revert to 9600/8/1/None whenever the ports are opened/closed or after the system is rebooted.
Category: Configuration
It is typical behavior in UNIX to revert port settings to default values when a port is opened/closed. Create a startup file that is executed after the dgap driver module is loaded. Here is an example, create and edit a file called: /etc/rc5.d/S9...
Installing SCO OpenServer Driver for AccelePort Xem, C/X, EPC/X, Xr, Xe and Xr 920 Adapters
Category: Installation
Installation Guide SCO OpenServer MPI Installation of the Digi device drivers is a two-part procedure: First, the DigiBoard MenuPort Interface (MPI) package is installed onto your system. Second, the MPI package is run and the appropriate device dr...
PPP Configuration With CHAP Authentication on PortServer TS/II and Digi One TS Units.
Category: Configuration
Chap authentication cpconf settings using 2 PortServer TS units.   In this example, a PPP link is configured with CHAP authentication on 2 PortServer units where the dial-out Portserver IP address is 192.168.1.10 and the dial-in PortServ...
Not Able to Use the Arrow, Function or Escape Keys When Using Connect With a PortServer/Digi One Unit (Also An Extra Carriage Return/Line Feed May Be Seen)
Category: Configuration, Troubleshooting
Telnet to the unit and login as root from a UNIX or DOS command line: telnet (ip_of_unit) A user will need to be added with the escape key settings changed (root cannot be used): #>  set user name=(username) Where (username) repr...
How to Configure a Linux System Serial Port for Console Management Using Grub.
Category: Configuration
The linux box won''''''''t have console turned on by default, you will need to spawn a getty at ttyS0 (the first serial port). Here is an example of the /etc/inittab file entry: 0:12345:respawn:/sbin/agetty 9600 ttyS0 Configure /etc/grub.conf: ...
If one does not plan to implement Power over Ethernet (PoE) is there any need to terminate VETH+ and VETH - via some (say 10K) load?
Category: Hardware
No, nothing need be done with VETH- or VETH+. There should be no problem with simply letting them float.
The PortServer TS Unit Will Not Boot
Category: Troubleshooting
This procedure may help recover PortServers exhibiting 9-1-1, 5-1-1, or 2-2-5 power LED blink codes. Try recovering the unit by attaching a Dumb Terminal or a PC Hyperterminal connection to port 1 at 9600/8/1/none. Power on the PortServer TS unit,...
DigiOne does not talk using Digi supplied NULL-Modem cable to a Modicon 984 PLC.
Category: Installation, Troubleshooting
Digi products with a 9-pin DTE port usually come with a 9-to-9 null modem cable. The 9-pin Female port on older Modicon PLC is still DTE, but pin #1 is assumed to be FRAME GROUND. You will need to use a male/male gender changer, but that is not enoug...
How come multiple active Modbus/TCP masters connected to DigiOne IAP do not confuse the serial Modbus slaves?
Category: Configuration, Miscellaneous
The DigiOne-IAP works the same way a network Printer Server allows multiple users to share a printer. Just as the Print Server understands the concept of a print job, the DigiOne-IAP understands the concept of a Modbus transaction - which is send re...
How many Masters can I can access the Digi One IAP with ''E'' firmware?
Category: Configuration
We allow 64 incoming Masters and outgoing Slaves. This includes both network and serial devices So as example - RSLinx to a Rockwell PLC: A) Master incoming: 1) RSlinx via AB/Enet 2) UDP listener to 2001/2101 for serial port (TCP listeners don''...
Can I use the Digi One IA Modem for Modbus/RTU or DF1 and 11-bit async character settings?
Category: Configuration, Troubleshooting
If you have a newer model (from spring 2004) you can. The older models did not support the 11-bit async char used by Modbus/RTU and DF1 (meaning 8-data bits plus parity)To tell which modem you have, issue an ATi4 command. If you see ''''''''MultiTech...
Do you support ModbusPlus (Modbus+)?
Category: Miscellaneous
No, Modbus Plus is a unique hardware system. Although it shares many features of a 1mbps EIA-485 network, it is transformer isolated and requires special CPU co-processor support to manage a fast token. Digi only supports Modbus/RTU and Modbus/ASCII ...
Do you support DH, DH II, DH+ or DH485?
Category: Miscellaneous
No, the DH/II/+ family requires special hardware we do not have. While DH485 is a standard EIA-485 network, it is an unpublished, proprietary protocol requiring very careful timing. So you cannot even tunnel DH485 through Ethernet or radio modems. M...
Do you support PPI to Siemens S7-200 or MPI to Siemens S7-3/400 PLC?
Category: None
Both PPI and MPI work fine via Digi Realport to the Siemens supplied EIA-232 to PPI/MPI converters. The Digi should be set to Low-Latency optimization. PPI is standard EIA-485, and many people have seen speed improvements by NOT using the Siemens EI...
My Windows 2003 system bluescreens during the installation of my AccelePort Xem product.
Category: Installation
This is a known behavior of Windows 2003 when the Xem adapter does not have a ports module attached. To install the drivers properly, you must have at least one ports modules attached to the host adapter.
My Modbus/RTU application works with RealPort to a Digi One IAP(IA RealPort), but does not work to a TS2 or TS4.
Category: Troubleshooting
The difference is likely that the Digi One IAP defaults to optimize for low-latency and TS family defaults to through-put. Said another way, the Digi One IAP by default works harder to reply to RealPort within a few msec by sending more network packe...
How do I add more memory to a Portserver II?
Category: Hardware, Miscellaneous
The Portserver II can support 1, 2, 4, 8, or 16 Meg SIMMs. Current production units ship with a 4 Megabyte 70ns 512x32 non-parity SIMM. Note: There are two jumpers (J4, J5) on the Portserver II motherboard used to select the various DRAM options. P...
How To Install the RealPort Source RPM Driver in Mandrake Linux
Category: Installation
Installation process for installing RealPort in RedHat Be sure there are no existing RealPort drivers installed on the system. If so, please remove prior to installing newer versions. Installation preparation in Linux: Log the installation: # ...
How To Install the RealPort Source RPM Driver in SuSE Linux
Category: Installation
Installation process for installing RealPort in RedHat Be sure there are no existing RealPort drivers installed on the system. If so, please remove prior to installing newer versions (rpm -e dgrp). Installation preparation in Linux: Log the...
The Digi CM, Digi Passport and ConnectPort LTS  disaster recovery procedure.
Category: Configuration, Miscellaneous, Troubleshooting, Hardware
In the event the configuration data is destroyed or corrupted. The Digi console server automatically restores a corrupted configuration file system to the factory default settings. However, if the Digi unit fails to boot in spite of being reset to th...
How do I directly access port(s) via http/https On Digi CM?
Category: Configuration, Miscellaneous, Troubleshooting
For example: To access port 1 at 192.168.1.1: Via SSH: http://192.168.1.1/ssh.asp?port=1 https://192.168.1.1/ssh.asp?port=1 Via telnet: http://192.168.1.1/telnet.asp?port=1 https://192.168.1.1/telnet.asp?port=1
How do I access the Digi CM console port via a dialin modem?
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Follow these steps to setup the Digi CM console port for dialin access: 1. Edit the /usr2/rc.user file and add the following line just above "exit 0":echo 57600 > /var/run/mgetty.console 2. reboot
What is the maximum log file sizes when storing to the Digi CM memory and/or a PC Flash Card?
Category: Configuration, Miscellaneous, Troubleshooting
Log File Size--Local Memory:When storing log files to the DigiCM local memory, a total of 3.5Meg is available. The amount of memory available per serial port is dependent on the port count of the Digi CM being used. The log file sizes shown below are...
When using the ME on the provided development board, if a serial port is opened, but not active for 30 seconds or more and an attempt is made to then send/receive data the first character(s) are corrupted. The serial interface will eventually begin to work properly. The problem only seems to occur at baud rates of 38400 or higher.
Category: Hardware, Miscellaneous, Troubleshooting
The current ME development board 30006002-02 (this number is silk-screened on the bottom of the board) uses a serial line driver and receiver that provides support for an autoshutdown mode, where after 30 seconds of inactivity the component is shutdo...
How to Install the Digi Neo Driver in SCO OpenServer 5
Category: Installation
New Page 1 If you have a driver CD that came with the unit follow these instructions: If you are using the GUI/XWindows interface on you SCO machine, you can mount CD, run ./setup and follow prompts. ...
While building binary from src.rpm, I get bad exit status with ''invalid operands to binary'' message  
Category: Installation
 Please use following command #rpmbuild --rebuild --define DISTRO=REDHAT_ZZZZ driver_file_name.src.rpm Use one of the following REDHAT_AS_3 / REDHAT_ES_3 / REDHAT_WS_3/FEDORA instead of REDHAT_ZZ_
Pin-Outs for DB-78 Octopus Cables:For all PC/X, Classicboard, Xi, Xe, Xr and Xr920 4 and 8 port cards
Category: Hardware
Cable Pinouts 78 Pin Cable RS 422 db9 and db25 Pinouts 78 Pin DCE RS 232 db9 Cable Pinout 78 Pin DTE RS 232 db9 Cable Pinout 78 Pin DCE RS 232 db25 Cable Pinout 78 Pin DTE RS 232 db25 Cable Pinout
EIA-232 Information
Category: Hardware
DTE vs DCE This is one of the most misunderstood areas of RS-232. DTE stands for Data Terminal Equipment, and DCE stands for Data Circuit-terminating Equipment or Data Communications Equipment. The DTE is typicall...
Fiber Optic Cable Specifications and Source
Category: Hardware
 CSP, Inc. can provide you with reliable fiber assemblies certified to function properly with DigiBoard equipment. Fiber is the best solution for transmitting large amounts of data over long distances at high speeds without interference&n...
Recommended Custom Cable Vendors
Category: Miscellaneous
The Whyte Haus 260-484-5666 the.whytehaus@verizon.net Contact: Barb Whyte   Predator Grizzly Cable (503)292-7151 x 1101 CSP, Inc. 763-475-8346 mrannals@csp.com ...
Identifying Older Digi Product By Serial Number
Category: Miscellaneous, Hardware
Older Digi Products (pre V-series serial numbers) can be identified by the Prefix to the Serial number. The prefix consists of the Initial Letter (if any) and the first two digits. (Use your browser search feature to search for your board). Please ...
How To Install the DGAP AccelePort C/X, EPC/X, XEM, Xr PCI driver in Red Hat Linux
Category: Installation
Solution: Digi AccelePort Xem, C/X, EPC/X, and Xr dgnc PCI Driver Installation in RedHat Linux # script [ENTER] Confirm/create a symbolic link from your kernel source to /usr/src/linux by ...
Under heavy network load "ip_conntrack: maximum limit of XXX entries exceeded" messages appear on Digi CM console.
Category: Troubleshooting
This means that the conntrack database doesn''''t have enough entries for your environment. Connection tracking by default handles up to a certain number of simultaneous connections. This number is dependent on your system''''s maximum memory size (a...
After upgrading firmware on Digi CM, user is asked to change password after every login attempt
Category: Troubleshooting
Please make sure that Date and Time is set properly in the System Administration Menu
Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
How to configure Solaris to console thru its serial port.
Category: Configuration, Hardware, Installation, Miscellaneous, Troubleshooting
To redirect the Solaris console messages thru its serial port (ttya in this example), from the Solaris command line type: eeprom input-device=ttya output-device=ttya
How do you check serial signals from the Digi CM command line?
Category: Configuration, Miscellaneous, Troubleshooting
From the Digi CM command line (CLI) type: more /proc/tty/driver/serial_vts
Which PC Cards are supported on the Digi CM?
Category: Miscellaneous, Troubleshooting
The list of tested and supported PC Cards is located at : http://www.digi.com/discover/pccard.jsp NOTE: Other cards may work but they have not been tested and verified by Digi International.
What is the part number and manufacturer name of the 20-pin Connect ME socket header on the programming board that comes with the Connect ME Integration and Development Kits?
Category: Hardware
The manufacturer is Samtec. The part number is not a straight forward issue. The Samtec concept is that you build your part number based on your needs. Follow the follow steps to create your header''''''''s part number: Go to Samtec'''...
What is Digi International's statement regarding the assembly (soldering) process recommendation for the Connect ME and Wi-ME modules
Category: Hardware
The Digi Connect ME embedded module was designed for use in no clean flux wave soldering processes. Reflow soldering is not recommended. The product is not designed to support draining after a water-wash process, which can lead to water residue insi...
I have a Modbus protocol enabled DS/TS connected to a serial modem. - Why is the error rate high? - Or why do normal Modbus functions work, but Vendor functions 60/61 not work?
Category: Troubleshooting
Mentioning the terms "Modbus" and "modem" togather should raise a red flag in your head. This applies to radio, satellite and even dialup modems. If the Digi TS/DS is attached directly to a serial slave by RS-232/485, then when the slave sends a 200...
With the latest ME modules communication from Ethernet to serial works as expected. However, communication from Serial to Ethernet is not possible.
Category: Hardware, Installation, Miscellaneous, Troubleshooting
This is a problem uncovered with a recent hardware revision of the Connect ME modules, specifically revision K (this is the alpha character immediate following the part number on the module). These modules were shipped with firmware version 8200085...
- Does Digi support the Modbus 3.5 character timeout? - How does Digi determine Modbus End-of-Message?
Category: Troubleshooting
Short answer: Yes; (This discussion applies only to Digi TS/DS products with Modbus-protocol support enabled.) When Digi TS/DS send serial Modbus requests (or responses), there will never be gaps larger than 1.5 character between bytes. Of course mod...
- Why do some Modbus functions work, while others always timeout? - Does Digi support Modbus Vendor Defined Function codes like hex 40 (decimal 64)?
Category: Troubleshooting
First, be aware that many field devices take different amounts of time to respond to different Modbus functions. For example, a function 3 ''''''''Register Read'''''''' may see a response start in 30-40 msec (fast), while a function 16 ''''''''Regist...
Product Change Notice:  Digi One IA Realport name changes to Digi One IAP; rev. D to rev. E firmware update info (Sept. 2004).
Category: Miscellaneous, Configuration
This is just a name change introduced at the same time as the new firmware. The hardware is the same and older Digi One IA Realport units can be updated to the latest firmware. Important: this requires 2 files to be updated in the correct order - see...
Where is the EDS file for the Digi One IAP when using Ethernet/IP?
Category: Configuration, Installation, Troubleshooting
You''''''''ll find the following 5 files in the ZIP: PN:90000637_A ZIP of ODVA EDS files for Digi One IAP DigiOne_IA_RP_v1_1.eds (for older single-port DOIARP firmware "D1") DigiOne_IAP1_v2_1.eds (for older single-port DOIARP firmware "E") DigiOne...
- Can the Digi One IAP function exactly as the Rockwell 1761-NET-ENI? - Why must I configure RSLinx to use 'Ethernet Driver' and not 'Ethernet/IP'? After all, the Digi One IAP supports ODVA Ethernet/IP.
Category: Configuration, Installation, Troubleshooting
The Digi One IAP can provide similir function to the Rockwell 1761-NET-ENI, plus in many situations has vastily better capability. The Digi One IAP enables more ways to access your DF1 slave. Using Digi RealPort allows RSLinx to treat the Digi One IA...
- How do I set up the Digi One IAP for use as a Modbus Ethernet to Serial Bridge? - Can my serial HMI attach to the same Digi One IAP as my serial PLC?
Category: Configuration, Installation, Troubleshooting
See the full application note here: PN:90000638_A Setting up the Digi One IAP for Modbus protocol bridging This application note explains how to setup the Digi One IAP as a Modbus/TCP to Modbus/RTU bridge. This guide shows how to set up: Network M...
Can I set up RSLinx to see two DF1 devices on a single Digi One IAP?
Category: Configuration, Troubleshooting
See the full application note here: PN:90000640_A Setting up RSLinx to recognize two DF1 devices on Digi One IAP This application note explains how to set up 2 DF1 devices on the Digi One IAP and overcome the RSLinx limitation of supporting only 1...
How do I design my grounds, shields, and surge devices for Digi Device Server products?
Category: Hardware, Installation, Troubleshooting
See the full application note here: PN:90000641_A Using Digi Products in the Real World: issues of grounding, isolation, and surge This document provides tutorial information on grounding, isolation, surge management and shielding, as well as recomm...
How do I save and restore the Digi One IAP Configuration via web brower?
Category: Configuration, Troubleshooting
See the full application note here: PN:90000645_A Saving and Restoring the Digi One IAP Configuration This describes how to back up and restore a Digi One IAP Configuration. The procedures allow you to copy or clone complex working IA configuratio...
How can I enable strong AES encryption on my Digi One IAP?
Category: Configuration
See the full application note here: PN:90000646_A Enabling strong AES encryption to the Digi One IAP The Digi One IAP supports strong 128-bit AES encryption, SSL/TLS, and SSH. This enables privacy for your automation data, and can be critical if yo...
The session configuration made when using GDBTK is not being maintained between uses of the tool.
Category: Installation, Troubleshooting
This most likely due to the directory specified by the environmental variable HOME not existing or being inaccessible (network login, etc.). There are a few paths one can take correct this problem. If the specified path does exist and is simply unre...
How to set a Portserver TS or Digi One for low latency or throughput mode.
Category: Miscellaneous, Troubleshooting
What is the optimization setting used for on the Digi Terminal and Device server products? Optimization - This field determines how much bandwidth is used on the network. The available options: Latency - Allows fast access to time-sens...
RTS Toggle does not currently work in the Connect -S modules using Digi's Firmware.
Category: Configuration, Installation, Miscellaneous, Troubleshooting
RTS Toggle was fixed beginning with the release of our F1 firmware. Please download and update your Connect device with the most recent firmware release. http://www.digi.com/support
When a problem is encountered on a Connect Integration kit module, the network activity LED will flash with a 3 digit code. Here is a listing of the most common codes encountered.
Category: Troubleshooting
Code Meaning Resolution 1-1-1 All test passed; starting EOS No action required 1-5-1 The device is being reset to factory defaults No action required 2-2-3 The application image is missing   2-2-5 The application image is co...
Are the Digi Connect modules 5V toleratant?
Category: Hardware
No, the Connect modules are not 5V tolerant. The acceptable input voltage range is 3.14-3.45, with 3.3 being typical. Operating the module at a voltage above 3.45 holds the potential for damaging the device. There are a number of 3.3VDC Voltage Reg...
With regard to the 802.11af (Power Over Ethernet) specification, do the Connect EM and ME families support end or mid-span PoE?
Category: Hardware
First one should clarify what is meant by mid and end-span. Mid-span: +48VDC is delivered across the Ethernet cable using the unused pins (4, 5, 7 & 8). End-span: +48VDC is delivered on on the same pins used for data (1,2,3 and 6). ...
Application Notes: VMS Async Port Configuration
Category: Configuration, Troubleshooting
APP NOTES: VMS Async Port Configuration Port configuration in VMS can be very complex, and most configuration is handled by VMS itself, outside of the Digi driver. The following are typical examples of standard configurations. For further assistance...
Setting up a PortServer TS or Digi One TS to be able to both receive an incoming connection, and make an outgoing connection when data is present.
Category: Configuration
Setting up a PortServer TS or Digi One TS so that it can both Accept and Create Outgoing TCP Socket Connections without using Hardware Flow Control Using the following setup will allow you to use your PortServer TS or Digi One TS device to both make...
When trying to install Port Assist Manager on the Windows Server 2003 OS, the following error is seen: "Invalid Operating System: Windows 2003. Exiting Setup"
Category: Miscellaneous, Troubleshooting
The version of Java that is installed is too new. To make PAM work with Windows Server 2003, you need to install JRE version 1.3.103 or earlier. Here is a link to the required version: http://java.sun.com/products/archive/j2se/1.3.1_03/jre   &...
How do I set up Digi One Sp's to to Unicast?
Category: None
UDP Unicast Document   This  Document will explain how to set up Digi One SPs to do udp unicast. In this example we will be using three Digi One SPs . The Digi SP using IP Address 10.1.4.109 will be doing a udp broadcast to the ...
Realport doesn't open the com port immediately when the IAP is set to IA
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Realport doesn''''t open on the first try when port set to IA on the Digi One IAP When using the realport driver for multimastering on the Digi One IAP, you may run into the problem of the Realport driver not opening the com port on the first t...
Why does my Edgeport/4 show up twice in Device Manager?
Category: Installation
This is an artifact of the newer chipset--there is a hub chip on the Edgeport system board and it separates the ports into two devices of two ports each. From left to right on the Edgeport the first two physical ports will be numbered 0 Port 1 and 0 ...
I can't get my USB device to work on Windows NT with your USB drivers.
Category: Miscellaneous, Troubleshooting
The USB drivers for Windows NT are only for the Inside Out Networks product line. They are not designed to work as a generic USB stack for Windows NT.
Discovering Digi devices under Windows XP Service Pack 2
Category: Configuration, Installation, Troubleshooting
Trouble discovering a Digi device using Windows XP with Service Pack 2?You will need to make sure that the Windows Firewall is disabled. By default it is enabled and will block the port that the discovery software uses to discover Digi. To disable th...
How do I reset the Digi Connect Wan to Factory Defaults.
Category: Configuration, Hardware, Troubleshooting
The unit has a small blue recessed button which is marked "RESET". Power the unit off (unplug the power supply for the unit). With something that is not sharp, like a pen or bent paperclip or similar, press and hold down the reset button and power th...
What is the default ip of the Digi Connect Wan?
Category: Configuration, Hardware, Installation, Troubleshooting
The Digi Connect Wan''''s default ip address is 192.168.1.1 This was implimented in the "D" version of the firmware. Firmware version prior to "D" the unit didn''''t have a default IP address.
Device Configuration Wizard can't find device
Category: Configuration, Installation, Troubleshooting
Verify that the Digi Connect Wan''''s Ethernet port has link. The WorkStation running the wizard should be on the same physical subnet as the Connect Wan or connected directly via ethernet cross-over cable. Disable any firewall, vpn client or if runn...
Can't browse the internet to remote web sites (i.e. www.digi.com) via the Wan (cellular) side of the Connect Wan.
Category: Configuration, Troubleshooting
Verify that the Wan side is up on the Connect Wan by checking that the link led is on and that you have two or more signal strength leds on. Verify that you have entered the Connect Wan'''' s IP address (ethernet) as your default gateway on your work...
Can the Digi Connect Wan be use as a DHCP Server?
Category: Configuration, Hardware, Troubleshooting
The Digi Connect WAN is a DHCP client only. It cannot be used as a DHCP server.
The Digi Connect Wan''s Active LED is on solid and I never see the Link LED come on and I can''t get out to the Cellular Network.
Category: Configuration, Troubleshooting
Verify that you have entered the correct Mobile settings for Service Provider, Service Plan, and Plan name. Go to Connections--->Mobile and see if modem is trying to dial. If you see where it is dialing and then you see a mobile reset and it bring...
The difference between the raw service and a telnet service in our PortServer TS and Digi One products.
Category: Installation, Miscellaneous, Troubleshooting
  First let us start off with how Digi handles a raw service. When you communicate to the PortServer TS via a raw connection (to port 2101 for example or making an outbound auto connection with autoservice/service type set to raw), we will open...
How can I find out the firmware version for an Acceleport RAS or Xp card in the Linux dgdm driver?
Category: Miscellaneous
The firmware files for the Linux dgdm driver can be found in the /etc/dgdm directory. Here are the relevant filenames: hlcf.bin = Acceleport RAS firmware filetiggerf.bin = Acceleport Xp firmware file To find out what version you currently have in...
How do I install the new combined driver in Windows 2000/XP/Server 2003 for the following adapters? Digi AccelePort C/X PCI Digi AccelePort EPC/X PCI Digi AccelePort Xem PCI Digi AccelePort Xr EIA-422 PCI Digi AccelePort Xr 920 PCI
Category: Installation
After installing one of the above adapters and booting the machine, Windows will automatically install an older version of the device driver. This version of the driver is included as part of Windows, and it can also be found on the Windows CD. The U...
How do I install the Classic PCI or the Digi Neo using the 40002448 driver in Windows 2000?
Category: Installation
You need administrative privileges to update device drivers. Please be sure you are logged into Windows as Administrator or as a user that is a member of the Administrators group. To update an existing Neo and ClassicBoard PCI driver, first unzip the...
How do I update to the 40002448 driver for my AccelePort Xp adapter in Windows 2000?
Category: Installation
You need administrative privileges to update device drivers. Please be sure you are logged into Windows as Administrator or as a user that is a member of the Administrators group. To update an existing AccelePort Xp driver, first perform these steps:...
What ports are used with the ADDP protocol?
Category: Configuration, Hardware, Installation, Troubleshooting
ADDP uses udp port 2362 and a mulicast ip address of 224.0.5.128. You will need to enable these on your firewall for the ADDP protocol to work for the device discovery utility.
How to install and use Wireshark (Ethereal) for Ethernet Packet Sniffing
Category: Installation, Miscellaneous, Troubleshooting
Wireshark Installation and Usage This document was put together to assist in the installation and usage of an Ethernet packet sniffing utility called Wireshark. To install Wireshark you will need to go to http://www.wireshark.org/download.html ...
Best practice for Updating EtherLite Firmware or IP Address (Windows focus) 
Category: Configuration, Installation, Troubleshooting
Best Practice for updating  EtherLite Firmware or IP address This document was meant to give the user a best practices method for updating their Etherlite IP address or firmware, and to avoid any potential problems that may arise from tryin...
How do I change the IP address of an already-installed Realport product in the Linux Realport driver? Editing the dgrp.backing.store file.
Category: Configuration, Miscellaneous
This solution comes in handy if you''''''''re migrating already installed Digi Terminal or Device Servers such as the Porserver TS line, Portserver II, Digi One, or Etherlite to a new network. Example: A Portserver TS16 at IP 10.4.107.4 is being mig...
How to recover a Digi Connect (Wi-)ME (9210), (Wi-)EM and (Wi-)SP JTAG'less C module
Category: Configuration, Miscellaneous, Troubleshooting
Introduction This document describes how to recover a Digi Connect ME (9210), EM, & SP JTAG'less C module (hereafter defined as a module) with a user defined image. These modules however need to be the ''C'' or Custom variant. They also need ...
How do I setup IP forwarding/filtering with the Connect Wan?
Category: Configuration, Installation
Introduction The Digi Connect WAN supports four features which provide security and IP traffic forwarding when using incoming or Mobile Terminated connections: 1.      Network Address Translation (NAT) 2.   ...
Can the the HTML pages on the Digi Connect devices be customized?
Category: Configuration
Yes the HTML pages can be customized, as of the release of the "F" firmware for the Connect platform. Customization can be performed as follows: Connect to the device's web interface and log in with a username and password of custom. Click on...
The ''Check for Digi Connect Updates'' utility is unable to connect to connect to the Digi update server.
Category: Installation
There have recently been changes made to the Digi Connect Update server. In order to correct this it will be necessary to modify an entry in the Windows Registry (regedit.exe). Follow these instructions: Execute the Registry Editor (regedit.exe...
What is the most reliable way to upgrade firmware on an Etherlite? (or what can I do if all else fails?)
Category: Configuration, Hardware, Miscellaneous, Troubleshooting
Most reliable way of upgrading firmware on an Etherlite: Etherlite Boot Console/tftp method Note:  In order to perform this procedure, the following items are required: A dumb terminal or laptop with terminal emulation software (hypert...
Better management of Digi created serial printer devices in AIX 8 using a tty rather than lp device.
Category: Configuration, Miscellaneous, Troubleshooting
In order to point a created print queue at a tty device, you will need to perform the following steps: 1. Create a generic print queue in AIX for an unused port (This creates an lp device for that port) 2. Create a tty for a different port in the...
How do I recover a WiME Integration Kit Module?
Category: Configuration, Troubleshooting
How do I recover a WiME Integration Kit Module? Follow the steps outlined in this document with the following modifications (see below): ftp://ftp1.digi.com/support/images/connect/intkit/Connect_Mfg-DiagsMode.pdf Make sure that the Wireless...
What is Digi International doing to comply with the RoHS requirements?
Category: Miscellaneous
Digi International is in the process of preparing to meet the RoHS requiements. For details, please visit this link:  http://www.digi.com/aboutus/environment.jsp  
When using RealPort, RTS Toggle does not work properly.
Category: Configuration
In order to get RTS Toggle to work with the RealPort driver you will have to edit your system''''s registry (regedit.exe). Please make a back up of your registry prior to making any changes. Here are the instruction...
How can I make a Portserver TS/II kill an orphaned socket automatically?
Category: Configuration, Troubleshooting
How can I make a Portserver TS/II kill an orphaned socket automatically? First of all, make sure you are using 3.1.12 or 3.1.13 firmware version. If you get a syntax error when trying the commands below, you most likely need to upgrade firmwar...
How can I make a cable to attach a terminal with a DEC MMJ6 to a Digi RJ-45 connector?
Category: Hardware, Miscellaneous
Here is the pinout to attach a terminal or other DTE device to a Digi product which has RJ-45 connectors: DEC Digi MMJ6 8-wire RJ45 ------------------------------------ DSR 1 ------------------ 8 DTR R...
I only see an option to update the firmware and not the POST image in the web interface. How do I update the POST image?
Category: Hardware, Miscellaneous, Troubleshooting
In earlier versions of firmware, the ability to upgrade POST via the Web UI had not yet been added. In order to upgrade POST firmware on units which fall into this category, you will need to load it from a tftp server. Setting up the tftp server:...
How do I find the serial number on my Product?
Category: Miscellaneous, Troubleshooting
That depends on the type of product. With most type of PCI cards the serial number will be on a bar coded sticker on the back (i.e. S/N:(S) V81953990, etc). Sometimes, these card will have expansion modules attached to them (black boxes with addition...
Quick reference to the RPM command line.
Category: Configuration, Installation, Miscellaneous
The RPM console port has the same pinout as a Sun Netra or Cisco. The cascade port is the reverse (same as a Digi CM) so a straight through cable will connect two RPMs together from the Cascade port of one to the Console port of the next. Each unit i...
Under NET+OS 6.2, the ocdremote.exe executable is only able to connect to the target the first time, a subsequent attempt results in ocdremote.exe aborting. Power cycling the target seems to rectify the problem.
Category: Configuration, Troubleshooting
The provided "Ocd Remote for ARM7TDMI" shortcut specifies the incorrect CPU type. Modify the shortcut and change the -c parameter from ARM7TDMI to NS7520.
How do I connect two LANs together using the Portserver II with a dedicated or direct connection using PPP?
Category: Configuration, Hardware, Miscellaneous
NOTE: PortServer II does not support synchronous PPP. PortServer II setup: On 192.8.8.5 enter the following commands logged in as "root" on your PortServer II: Configure Port(s): #> set port range=8 dev=mio #> set flow range=8 ixon=...
How do I connect two LANS together using the PortServer II with V.34 Modems on a dialup (POTS) line?
Category: Configuration, Miscellaneous
[UNIX]-[LAN]-[PS II]--[MODEMS]--[PS II]-[LAN]-[UNIX] PortServer II setup: On 192.8.8.5 enter the following commands logged in as "root" on your Por...
How do I setup RADIUS to work with the PortServer II?
Category: Configuration, Hardware, Miscellaneous
First thing, obtain a Radius server for your OS of choice, there are Radius servers available for most flavors of Unix, Windows NT, and Novell. Ports of Radius have been made to other operating systems as well. Once you have your server, configure th...
How can I keep OCDLibRemote.exe from exiting once GDB detaches?
Category: Configuration, Troubleshooting
Here are two ways in which one can execute OCDLibRemote with a ''''''''forever'''''''' loop modify the provided OcdLibRemote shortcut''''''''s Target string from: C:\netos60_gnu\bin\OCDLibRemote.exe -c Netsilicon to: C:\cygwin\bin\sh.exe -c ''''''...
What is Inter-Character Delay aka Idletime?
Category: Configuration, Miscellaneous, Troubleshooting
What is Inter-Character Delay aka Idletime? You can find the inter-character delay option for most of our terminal products in our Web UI under advanced serial options. If you cannot find it there, try logging in via the command line interface ...
Failed to Initialize the Database Error during ConnectWare Manager Install
Category: Configuration, Installation, Troubleshooting
Failed to Initialize the Database Error during Connectware Manager Install If you''''''''re getting the Error "Failed to Initialize the Database", you will want to check a few things. First make sure you''''''''ve installed the MSDE SQL Server. If y...
Removing Class 1 From The Zetafax Setup Configuration
Category: Configuration, Miscellaneous
When running the Zetafax setup, it will display a list of configured devices (see Figure 1). Figure 1 To add the Digi AccelePort RAS, click New. In the Add New Device window, click on the drop down arrow to select the Device to Add. Select th...
With multiple versions of NET+Works 6.x installed all of the installed shell shortcuts default to the same directory. Is it possible to have each shell shortcut default to a particular, unique, directory?
Category: Configuration
Follow these steps. OPTIONAL: Edit your systems registry; go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment and delete the NETOSDIR string value (on right-hand side of screen). This step is optional as followin...
From where may I obtain updates to NET+Works GNU and GHS development toolkits?
Category: Installation, Miscellaneous
Updates to currently shipping versions of NET+Works can be downloaded from here. Please contact Digi/NetSilicon support if your particular version of NET+Works is not listed. Online support request forms are available on the Digi and NetSilicon sup...
How do I upgrade the firmware on a PortServer (8 or 16)?
Category: Configuration, Hardware, Installation
There are a 2 ways to update the firmware on the PortServer (8 and 16): 1) Using tftp (trivial file transfer protocol), load the current version of firmware on each reboot or during the PortServer (8 or 16) POST. 2) Contact Digi International Su...
Recovering a C JTAG Digi Module''s (ME, WiME, EM, WiEM, SP) image and bootloader.
Category: Configuration, Troubleshooting
INTRODUCTION This document is a step-by-step procedure for recovering C JTAG modules (ME, EM, WiME, WiEM). Hereafter, they will be referred to as modules. Please note that this document does not address recovering C modules without a JTAG. There is ...
How can I automate flushing the arp table of a Portserver using expect?
Category: Miscellaneous, Troubleshooting
# Run the expect interpreter. #!/usr/bin/expect # # save this file as expect_flusharp # and chmod +x expect_flusharp # and put it somewhere in your path # the command line syntax for this program is # expect_flusharp ip.of.port.server # # th...
I wish to make use of SMICng, SNMP MIB Information Compiler. How does one go about obtaining a license key?
Category: Installation
A free one-year license for SMICng can be obtained via the license administrator, at NetSilicon. Upon expiration of this one-year license simply send the information below to the license administrator. Send the following information to license_admi...
Digi Device Discovery Tool Shows Unit as Misconfigured'
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Digi Device Discovery Tool Shows Unit as Misconfigured The Digi Device Discovery Tool will figure out what it believes to be your Network Adapters IP Address and Submask, and if a Digi Unit on the network reports back with an IP address that does no...
Why won't my Arnet product work in a Pentium (or higher) server?
Category: Hardware, Troubleshooting
SmartPort Plus ISA products were designed to work in standard PC servers manufactured before 1990. There are known issues when installing these adapters in Pentium 133, Pentium II, Pentium III, and all later versions. Digi cannot guarantee SmartPort ...
User (Admin) Unable to Connect to the ConnectWare Manager
Category: Configuration, Installation, Miscellaneous, Troubleshooting
User (Admin) Unable to Connect to the ConnectWare Manager The first thing to verify is that you have not installed Connectware Manager on a server that is running a service like web hosting (I.E. IIS). You must make sure that the Connectware Manager...
Modbus TCP (Master) to Modbus RTU (Slave) Setup
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Modbus TCP (Master) to Modbus RTU (Slave) Setup This article is meant for use with the Digi One IAP (and other Port Server Devices that support IA protocols) firmware version E and later. This article is also meant as a complimentary guide to 900006...
How to Run An Industrial Automation Trace on A Digi Device or Terminal Server Using PuTTY
Category: Troubleshooting, Miscellaneous
This article is meant as a step-by-step guide for procuring an Industrial Automation trace on your Digi device or terminal server using the PuTTY telnet client. This will often be one of the pieces of information Tech Support will ask for when troubl...
How to Recover A Digi One SP or Digi One IA
Category: Miscellaneous, Troubleshooting
How to Recover A Digi One SP or Digi One IA This article describes the step by step recovery method for a Digi One IA or a Digi One SP. Users will only need to do this if the Digi unit power light is blinking in a 9-1-1 pattern. This pattern mea...
What is Digi International''s Environmental Policy?
Category: Hardware, Miscellaneous
Please see the information at this link for Digi''''s current position. http://www.digi.com/aboutus/environment.jsp.  
When I use Putty to connect to my Digi port, pressing Return or Enter produces two carriage returns instead of one.
Category: Troubleshooting
When using Putty, you will need to change the configuration as follows: In the Connection, Telnet configuration panel deselect the check box for "Return key sends telnet New Line instead of ^M"
When installing a Digi driver in SuSE Linux with 2.6.x kernels, a tainted kernel message is seen.
Category: Installation, Troubleshooting
As an extension to the mainline kernel, modules can be tagged as supported (directly by SUSE, or indirectly by a third party) or unsupported. Modules which are known to be flakey or for which SUSE does not have the necessary expertise are marked as u...
Transparent printing in SCO OpenServer hangs and ditty does not set the off string properly.
Category: Configuration, Troubleshooting
This is due to two different Digi drivers being installed on the same system. If RealPort and MPI drivers are installed, be sure to use the appropriate ditty binary. The RealPort ditty binary is located in /etc/drp. The syntax is as follows: ...
Troubleshooting Port Connectivity Issues and Resource Temporarily Unavailble errors with Digi PortServer and Digi One Products using Linux RealPort.
Category: Troubleshooting
Review the port settings. Telnet to the IP address of the unit and login as root: #> set port ra=* Any port that is going to have a RealPort device attached, should have: dev - Needs to be set to rp or prn.auto - Needs to be set to off NOTE:...
When using the Solaris print spooler the print job spools and goes away however, nothing prints.
Category: Configuration, Troubleshooting
Solaris print spoolers require DCD (Data Carrier Detect). If an 8 or less wire cable is being used, try forcing DCD from the Solaris root prompt: ditty forcedcd /dev/dty/x###s This needs to be re-run on reboots, create a file called "/etc/rc2....
What are the package requirements for installing the RealPort driver in SuSE 64 bit and Intel systems?
Category: Installation, Troubleshooting
The following packages are required for successful installation of RealPort on SuSE 64 bit/Intel systems: 1. gcc 2. gcc-64bit 3. gcc-c++ 4. gcc-g77-64bit 5. gcc-info 6. gcc-locale 7. gcc-objc 8. gcc-objc-64bit 9. kernel sources ...
MODPOST and module errors are seen when compiling the Digi driver with a new kernel on SuSE.
Category: Installation, Troubleshooting
Before SUSE''''''''s kernel sources are usable, you must issue the following commands: cd /usr/src/linux-2.6.8-24.14 make cloneconfig && make modules_prepare Otherwise kernel sources are not usable for building modules for your running kerne...
A solution to transparent printing using cups in Linux. Problem description: Performing transparent, pass-through printing to a printer hanging off a dumb serial terminal. When a user is logged in or agetty is running, cups sees the serial line as busy and won''t print.
Category: Configuration, Troubleshooting
Create a named pipe, which provides a printer "device" to receive the cups print jobs on one side of the pipe while allowing you to successfully cat the output to the serial device, even when the terminal is in use or agetty is running on it. Firs...
How do I configure my (ditty-rp) port settings to stay after rebooting when using RealPort in Linux.
Category: Configuration, Troubleshooting
In Linux the ditty settings are "sticky" until overwritten or the system is rebooted. For port configuration on the Linux host, there is a file you can create to issue the ditty commands at startup. Simply create and add your ditty commands to...
The end of my print jobs are being cut-off and never print the end of the document.
Category: Configuration, Troubleshooting
This behavior is due to the spooler closing the connection prior to the port buffer draining. The following command can be used to hold the port open so all of the data prints: # cat /dev/null & Where ttyx## represents the actual tty ...
How can I remotely manage dumb terminals attached to Digi Ethernet devices?
Category: Configuration, Miscellaneous
If you are using the network-enabled Digi products, they actually have some ability to monitor data directly, and other options may be available in addition to these suggestions. Some tools that are available if you want to implement your own so...
How do I configure the PortServer (II, TS), and Digi One units to automatically telnet to my host when the user presses a key on the terminal.
Category: Configuration, Installation
You can configure the PortServer/Digi One units to automatically connect to a host system when there is activity on a serial port. Once an IP address is assigned to the unit, you will then be able to telnet to the unit in order to configure it. T...
There is a very long delay seeing the login prompt in Solaris and UnixWare.
Category: Configuration, Troubleshooting
Customers have reported problems with ttymon handling a large amount of ports. Reportedly, adding more ttymons and only assigning 2 or 3 ports per ttymon relieves the symptoms.
Sample PERL scripts for managing PortServer TS units without user interaction.
Category: Configuration, Miscellaneous
Perl scripts can be used to perform tasks on the PortServer TS units without the need for user interaction. Such scripts can be configured to execute automatically in the evening/off hours on various operating systems. To install the Net::Telnet mo...
Can''t connect to Cingular Orange network. Managment Connections page show that the unit keeps redialing the PPP connection to the celularl network and failing.
Category: Configuration, Hardware, Installation, Troubleshooting
Check to see if the unit was configured to use Cingular Blue Sim before selecting Cingular Orange network in the "Configuration Mobile" screen. If so, reset the unit back to factory defaults using  the Web interface ...
When installing a driver in Red Hat AS 2.1, there is a rhconfig.h error seen.
Category: Installation, Troubleshooting
This problem is related to Red Hat''''''''s Update 3 of RedHat AS 2.1. Customers have reported that updating the system to Red Hat''''''''s Update 4 or higher, allowed them to install the driver without the rhconfig.h error.
How do I configure my CUPS printers for hardware flow control instead of the default software flow control?
Category: Configuration, Troubleshooting
Change the printer configuration (/etc/cups/printers.conf) file to reflect hardware flow control. Here is an example: DeviceURI serial:/dev/ttyx##?baud=9600+size=8+parity=none+flow=hard
I am unable to install the driver directly from the CD, is there another method to install the driver?
Category: Installation, Troubleshooting
Yes. If you copy the .bin file from the CD onto your UNIX server, copy it to a volume name that SCO''''''''s custom utility will recognize as an installation image: # cp 40001044_P.bin VOL.000.000 That''''''''s "vee oh el" all the rest are ze...
Valid options for use with the ADDP command line utility that is installed with DPA Remote in Linux
Category: Configuration, Miscellaneous
Here is a list of valid options for discovering Digi Ethernet devices: -a IP address -s Subnet mask -g Gateway -d DHCP -Q Query all devices -q query a specific MAC Address (requires -m) -C return a list of available country codes (Wireless o...
When logging into an attached terminal, the session is returned back to a login within 30 seconds or before the password is entered.
Category: Configuration, Troubleshooting
Be sure to use the -L flag for agetty entries in the /etc/inittab file. This flag ignores DCD (carrier), in the event it is not wired on the cable.
The follwoing error message is seen on the console/messages file: error message: epcaassert (Digi) lines 6964
Category: Troubleshooting
These errors indicate a possible memory contention....where another device is using a portion of the memory assigned to our adapter. In most cases these errors are ''''''''non-destructive'''''''' and do not affect the functionality of the ports. In a...
What changes must be made to the ConnectCore 9C''s BSP in order to enable all four of the serial interfaces?
Category: Installation, Miscellaneous
The following changes must be made to the BSP in order to enable all four serial ports of the ConnectCore 9C (CC9C). In platforms/connectcore9c_a/bsp.h make these changes: Make sure that the #defines for BSP_SERIAL_PORT_x (where ''''''''x'''''...
Why does the Digi Connect show a gateway of 10.6.6.6 when I''m using a internet or custom APN?
Category: Configuration, Installation, Miscellaneous, Troubleshooting
The 10.6.6.6 IP address: AT&T Wireless provides this as the remote address of the PPP connection. This is true whether one is using a proxy APN, an Internet APN, or a custom APN. In reality, the ATTWS network is all running in a 10.x.x.x address ...
Class 10 does not show RSSI or other radio info
Category: Hardware, Installation, Troubleshooting
On occasion, a Digi Connect class 10 device may show NO RSSI value (i.e. no signal LEDs) even though it still gets an IP address, the Link LED will illuminate, and it will pass traffic. This is a known issue with how the Siemens radio passes the RSSI...
What apn''s does Cingular use and what are there differences
Category: Configuration, Installation, Troubleshooting
Cingular DNS and APN info. April 2005 Cingular provides four (4) Access Point Name (APN) types for customers. 1. proxy - mobile originated traffic only using a private IP address. DNS: 10.250.1.10 & 10.250.1.11 2. public - mobile originated...
What is the difference between Edge and GPRS?
Category: Configuration, Hardware, Installation, Miscellaneous, Troubleshooting
GPRS and EGPRS(Edge), define the number of aggregated channels that get sent to a particular modem as a service class. GPRS Class 10 for instance defines max downlink (to modem) slots of 4, and max uplink slots of 2, but a total active slots of 5 (3 ...
How do I recover my Digi Connect (WAN, RG, VPN, 3G)
Category: Troubleshooting
Digi WAN Firmware Recovery Procedure Introduction This documents outlines the procedure for recovering the firmware on the following products: Digi Connect WAN Digi Connect RG Digi Connect VPN Digi Connect WAN 3G Tools needed Digi Conne...
How to send and receive raw LAN packets with NET+OS.
Category: Configuration
How to Send or Receive Raw LAN Packets in NET+OS INTRODUCTIONThis document describes how to send or receive raw LAN packets in the NET+OS Operating System. TOOLS NEEDEDPC or laptopNET+OS Operating SystemDigi Connect Product (ME, WiME, EM, WiEM, SP...
How do I send a break to a SUN SPARC system using connect or a menu on the Digi One and PortServer units?
Category: Configuration
The following example show how to send a break by using the connect command from the Digi One/PortServer prompt. The connectesc setting for the user is set to @ for this particular user. Telnet to the unit and login: login: username The followi...
Why do the Digi One/PortServer units log off users randomly or present a login prompt for the Digi unit instead of my host?
Category: Configuration, Troubleshooting
If you are using the RealPort driver on your host server. Make sure the device setting on the Digi One/PortServer unit is set to prn. This can be checked by telnetting to the unit and logging in as root: #> set ports range=* To set the port ...
What does the RealPort WAN link setting do?
Category: Configuration, Troubleshooting
The WAN link setting limits the amount of data sent per second from the RealPort driver to the Digi Ethernet device. When fabricating packets in the driver to send to the Digi unit, ep a running count is kept of how much data to send, along with...
How do I configure the ports on my Digi One/PortServer product for binary data?
Category: Configuration, Troubleshooting
Configure the port for binary (raw) mode. This can be done by telnetting to the unit and logging in as root. Here is an example for port one: #> set port range=1 bin=on #> kill tty=1 Then use the raw 2100 socket instead of the 2000 tel...
After attempting a POST or firmware upgrade on my Digi One or PortServer TS unit, it no longer boots and flashes a 9-1-1 LED pattern. How do I recover the unit?
Category: Troubleshooting
First, be sure to obtain the correct POST and firmware images for the Digi web site. You will require the part number (including the revision letter) from the sticker located underneath the unit. Next, directly connect a terminal or PC port (using H...
How do I perform automated tasks on Digi device and terminal server units automatically without user intervention?
Category: Configuration, Miscellaneous
Expect scripts work well for performing automated tasks without the need to learn shell scripting or the need for user input (such as, username and password). Expect is available for download for a variety of operating system flavors from: Expec...
An error is seen when installing the Digi driver in SuSE Linux: (drivername) conflicts with file from package aaa_dir-2002.3.13-3
Category: Installation, Troubleshooting
This seems to be due to issues with the package management database. An article found on the internet recommends the following solution: # rpm -i --replacefiles /usr/src/packages/i386/(drivername).rpm
I now have a 16 port C/CON concentrator to replace an 8 port C/CON concentrator, how do I add the extra ports in SCO OpenServer 5?
Category: Configuration, Installation
You will need to configure the 16 port concentrator within the MPI utility. This will require a kernel relink and reboot of the system. Here are more details on this configuration: Type "mpi" from the UNIX root prompt and select the "Config" option ...
I now have a 16 port EM module to replace my 8 port EM module, how do I configure the new module for the new ports to be recognized in SCO OpenServer 5?
Category: Configuration, Installation
This procedure will require a kernel relink and reboot of the system. Here are more details on this configuration: Type "mpi" from the UNIX root prompt and select the "Config" option from the menu followed by the "Change" option. Select the "Digi Ac...
How can I setup my Digi Product to do 2 way port logging using a Syslog server?
Category: None
IntroductionThis document describes how to configure certain digi products to log all traffic through their serial ports to a syslog server. This procedure with with with the following products: Digi Portserver TS, Digi One SP, or Digi Connect WAN/RG...
Can the time required for a Connect device to boot up be reduced?
Category: Configuration, Miscellaneous, Troubleshooting
It is possible to reduce the boot up time, of a Digi Connect device to just a few seconds, versus the default 20-40 seconds.Below are several modifications that can be made to the BSP. The net result of which, using the naftpa...
I am seeing random characters or garbage on the screen using SCO OpenServer 5. This is only seen within our Application.
Category: Configuration, Troubleshooting
Certain applications that are more graphical may show these symptoms. Try deactivating the fastcook setting on the affected port(s): # ditty printer -fastcook /dev/ttyx## Then see if this resolves the random characters with the application. If ...
When configuring an Ethernet device using the RealPort driver in Linux, there is an error indicating that it is unable to register the node.
Category: Installation, Troubleshooting
This is commonly seen after a kernel upgrade has taken place that requires a newer compiler. Run these two commands for analysis: cat /proc/version gcc --version The reported version numbers for the kernel used and the gcc compiler on your system ...
Error seen when initializing the driver in Linux : kernel-module version mismatch /lib/modules/(VER)/misc/dgxx.o was compiled for kernel version (VER)custom while this kernel is version (VER)
Category: Installation, Troubleshooting
This error indicates that modifications have been made to the kernel adding the "custom" extraversion. Here are the steps to remove the "custom" extraversion: # cd /usr/src/linux # make clean # vi Makefile You do not have to use "vi", simply u...
How To Configure and Use a Basic Menu on Digi One/PortServer products.
Category: Configuration
By andding and configuring a specific user (other than root), a menu can be assigned allowing user easy access to ports or servers. The menu can be configured for outbound network users and/or inbound remote users (modem dialin). Exiting the connecti...
The following error is seen when loading the dgdm driver module in Linux: dgdm_tty_open() - invalid major -70
Category: Installation, Troubleshooting
The error is due to a mismatch between the kernel compiler and the system gcc compiler. This can be verified with the following commands from the Linux root prompt: # cat /proc/version# gcc --version The versions need to match. If not, you will eit...
How to upgrade the firmware on PortServer TS and Digi One units using TFTP and a UNIX host.
Category: Configuration
From Host Server: If the host system does not already have tftp activated, do the following: # mkdir /tftpboot# chmod 777 /tftpboot Move the firmware image file to the /tftpboot directory. # chmod 666 [tftp_boot_file] This sets the file to hav...
When I try to tip to a port, I see the following error: tip: /dev/term/x: Permission denied all ports busy
Category: Miscellaneous, Troubleshooting
This message is typically seen if another process is running on the port. Confirm your serial terminal settings to see if the port is locked by ttymon. The easiest way to check this is via admintool. Type "admintool" from the Solaris root prompt. ...
How do I install the drivers in SCO OpenServer Legend version 6.0?
Category: Installation
Since, SCO OpenServer 6.0 is based on an UnixWare kernel, the pkgadd command will need to be used to install drivers: # pkgadd -d (full_path)/driver_name For example, if the driver image resides in the root directory, the leading forward slash i...
General Programming Questions about Realport
Category: Miscellaneous, Troubleshooting
General Programming Considerations for the Realport Driver   This article is intended for programmers who have questions about using the Realport drivers in a Windows 2000/XP/2003 environment. Q: How come I can't open a ...
Steps to Install DPA Remote in Solaris
Category: Installation
PACKAGE INSTALLATION AND REMOVAL INSTRUCTIONSDownload the latest driver from Digi''''''''s web site. Rename the downloaded file to contain the capital letter .Z extension: # mv /full_path>/40002191_e.pkg.z //40002191_e.pkg.Z# uncompress //400021...
In Solaris, catting a file to the printer device works however, when using the print spooler the print job spools, disappears and nothing prints on the printer.
Category: None
Solaris print spoolers require DCD to be asserted on the port. This is commonly seen when DCD is not wired on the cable (3 to 8 wire connections). To force carrier on the port without wiring it, simply issue the following command from the Solaris roo...
Steps for installing Port Assist Manager in Linux
Category: Installation
Here are the detailed steps used to configure this in-house with SDK 1.2.2 and Red Hat 7.3: Download: ftp://ftp.tux.org/packages/java/JDK-1.2.2/i386/FCS/j2sdk-1.2.2-FCS-linux-i386-glibc-2.1.3.tar.bz2 Please note that java versions newer than 1.3....
The /etc/inittab file is not keeping the changes for the Digi ports
Category: Configuration, Troubleshooting
The drpadmin calls the /etc/conf/bin/idmkinit program in SCO. This is the same call when rebuilding the kernel, and it asks whether you "Would like the environment rebuilt". This will remove the current /etc/inittab file, and rebuild it from the fi...
Upon boot up of a Linux host using RealPort, the following errors are seen: agetty /dev/ttynx## cannot open as standard input Resource temporarily unavailable init: Id "XX##" respawning too fast: disabled for 5 minute
Category: None
This is an indication that the getty is trying to start before the actual ports have been initialized on the network. Try adding a sleep a "sleep 10" in the /etc/rc.d/init.d/dgrp_daemon file. Add the sleep command at the 3rd line from the bottom: ...
How to decrease latency when using the RealPort driver in Linux
Category: Configuration, Miscellaneous
Typically latency seen communicating with the serial ports when using RealPort in Linux can be further decreased by tuning the edelay port setting. The edelay setting is configured on a per port basis. This parameter changes the value we send to the...
MISSING ALL COM PORTS IN WINDOWS 2000
Category: Troubleshooting
  Make sure that the system has at least one of it''''''''s native serial ports enabled in the system BIOS. Failure to do this will prevent the Microsoft Serial Driver from loading. The Digi makes use of it and will not be able to load without ...
TROUBLESHOOTING TIPS WHEN SHARING A SERIAL PORT.
Category: Troubleshooting
INTRODUCTION Certain Digi Products (Portserver TS) have port sharing features where more than one computer can read and write data to a networked enabled serial port. This feature is available on the Digi TS product line. Typically this feature is ...
WIRELESS TROUBLESHOOTING TIPS WITH WiEM, WiME, WiSP
Category: Troubleshooting
INTRODUCTION This purpose of this document is to assist users in getting their Digi Connect WiME, WiEM, or WiSP setup on a wireless network Primary, the main challenge is getting the Digi Module to associate with a Wireless Access Point (WAP). Once ...
CYGWIN HINTS AND SHORTCUTS
Category: Configuration, Installation, Miscellaneous, Troubleshooting
INTRODUCTIONThe purpose of this document is to describe some simple tricks that will make working in cygwin a little easier. It is not intended to explain every possible problem that may come up. It is just a simple list of things to simplify the dev...
I''m trying to Console an IBM P520 server, why can''t I see login?
Category: Configuration, Troubleshooting
The IBM P520 has a default baud rate of 19200 on its console port. If you''''''''re not seeing a login when you console into it with a Digi product, please verify your Digi product is configured for a baud rate of 19200 baud.
What type of connector does the Portserver TS8/16 DC use?
Category: Hardware
The DC connector on the Portserver TS8/16 DC is called a Molex 39-01-3028 Series 5557D. Pin 1 (black) is -36 to -72 volts, pin 2 (black/white) is common. Here''''''''s a picture of it: Here are some other details about the DC powered TS: 36-72 V...
How can I tell if my Portserver TS8 or Portserver TS16 needs to use the 684 or 854 firmware image if I don''t have the part number?
Category: Hardware, Troubleshooting
Please refer to this link. Note that there are two different EOS firmware images: one with an 82000854 part number, the other with an 82000684 part number. So how do you know which to use to upgrade the firmware on your Portserver TS8 or TS16? ...
Native mode printing: Ways to print to a PortServer from Unix, other than with RealPort
Category: Configuration, Troubleshooting
Hardware Flow Control is indicated whenever a printer is having buffer overruns, is losing sections of a file, or is having other problems which can''''''''t seem to be resolved. Most printers are simply more reliable under hardware flow control. ...
Does the Digi One IAP support unsolicited mode when configured for ascii import?
Category: Configuration, Hardware, Installation
No, the Digi One IAP does not support unsolicited mode. The PLC will need to poll the Digi One IAP''''s buffers for the data.
I can not find any information on the support site about the DataFire RAS card, and I need drivers/documentation/firmware.
Category: Hardware
Digi sold the DataFire RAS product to Patton Electronics in December of 2001. Please contact Patton Electronics for DataFire RAS product support: support@patton.com http://www.patton.com
When a terminal is powered off for a length of time, garbage is seen when powered back on and then recovers in about 5 minutes to show a standard login. This has been reported as an issue with agetty.
Category: Troubleshooting
http://www.linux.com/howtos/Text-Terminal-HOWTO-14.shtml Agetty''''''''s auto-detection of parity problems The agetty program will attempt to auto-detect the parity set inside the terminal (including no parity). It doesn''''''''t support 8-bit dat...
Omron software is timing out after running for 2 minutes.
Category: Configuration, Troubleshooting
You will need to have the device server''''''''s optimization mode set to latency. You can do this through the webui configuration/system setting. You will also need to enable Always Grant Port Open Requests, and Complete Write Requests Immediately u...
Reference Guide: Cable specifications for building serial cables
Category: Hardware
Cable Reference Guides: EIA-232 General Information EIA-232 Flow Control Primer EIA-232 Cables: DTE vs. DCE EIA-232 Signal Information EIA-232 Cable Specifications EIA-232 Cable Capacitance vs. Length of Run EIA-232 Signal/Pin Convers...
Devices in Connectware Manager Do not Stay Connected
Category: Configuration, Miscellaneous, Troubleshooting
Devices in Connectware Manager Do not Stay Connected A Connectware Manager (CWM) server operating behind a NAT firewall using port forwarding requires a configuration change. The CWM server should be configured so that the IP address registered in...
The cursor jumps around, and/or the system tries to install a Serial Ball Point Mouse.
Category: Configuration, Hardware, Installation, Miscellaneous, Troubleshooting
This is a problem with the Microsoft serial port enumerator identifying incoming data incorrectly. To solve this problem: 1) Unplug all the devices from the Edgeport and close all applications that might have the ports open. 2) Run the Edgeport Con...
Seeing a ''permission denied'' error when attempting to run the provided install.sh script.
Category: Installation
While trying to install LxNETES, on a Linux system the following error is incurred: bash: ./install.sh: /bin/sh: bad interpreter: Permission denied" The most likely cause of this is that this script is expecting to be run from the SH shell and most L...
How does one enable serial ports C and D, on the CC9C?
Category: Configuration, Hardware, Miscellaneous
The following changes will be necessary to enable serial ports C and D: In file c:\netos63_gnu\src\bsp\platforms\connectcore9c_a\bsp.h change the #defines for: BSP_INCLUDE _LCD_DRIVER from the default of TRUE to FALSE. BSP_INCLUDE_USB_DRIVER fr...
What is the programming code that I use for Sprint Provisioning?
Category: Configuration, Installation, Troubleshooting
This somewhat depends on the CDMA module installed in the Digi device. Normally the programming code (or MSL) to use is six zeros (000000). For re-provisioning on devices with Gobi modules you may need the 6-digit MSL provided by Sprint. Te...
What size of drill hole and solder pad does Digi recommend for the 20-pin header on the Connect ME and Wi-ME?
Category: Hardware, Installation
Due to the size of and distance between the pins on this connector it would be best to use an oval pad. With a 0.028inch drill hole it is Digi''''s recommendation to use a 0.040inch x 0.050inch solder pad.
Errors during installation of I/O Networks drivers on Windows NT
Category: Hardware, Miscellaneous, Troubleshooting
1. Make sure you are using the latest NT installer off the support website and the latest version of the BIOS for your system. 2. Make sure that USB is enabled in the BIOS and that Plug-and-Play is set to NO/OFF/DISABLED. If these steps do not reso...
TROUBLE LOADING NEW SMICNG KEY (SNMP)
Category: Installation, Miscellaneous, Troubleshooting
DIRECTIONS TO LOAD NEW SMICNG KEY This document assumes that you have a Digi Connect Development Kit and are running it on a windows machine. It also assumes that you have already obtained a new key after the 1 year...
Closing IDLE Network Connections ( Configure Keep Alives)
Category: Configuration, Miscellaneous
How can i be sure that my Digi device will close the network connection to it's serial port after a network outage ? You can enable Keep Alives. They are explained below. This document explains the concept of the TCP keep alive. It will then expl...
Wireless Association/Disassociation Troubleshooting Tips on -S modules
Category: Troubleshooting
PURPOSETo assist users in tracing (troubleshooting) wireless issues on modules (Digi Connect WiME, WiEM, WiSP) running the standard plug and play firmware that relate to association/disassociation. TOOLS NEEDEDPC or laptopwireless module (Digi Conne...
Windows did not detect the Digi TS 1,3 , or IA modem durning installation.
Category: Configuration, Installation, Troubleshooting
You will need to manually install the modem through the control panel modem option. The modem file "mdmdgiam.inf" is located on the setup cd that shipped with the product, or it can be downloaded from the Digi website http://www.digi.com/support/prod...
I can not get my ControlLogix PLC to talk using DF1 on it's serial port connected to my Digi One IAP.
Category: Troubleshooting
You will need to install the RealPort driver.The ControlLogix PLC uses CIP instead of PCCC like SLC and MicroLogix PLC''''s use.
Digi Connect Programmer Examples
Category: Configuration, Installation, Miscellaneous
PURPOSEThe purpose of this document is to show some simple examples on how to use the Digi Connect Programmer utility. This utility is used for uploading a firmware image or other files to an embedded Digi product running the standard plug and play f...
How can I upgrade the firmware on a remote Etherlite?
Category: Configuration, Hardware
Steps to upgrade remotely using only DgIpServ: Requirements: The correct firmware file for your Etherlite and DgIpServ (Windows version) in a common directory on a computer running Windows, Etherlite which can be pinged from Windows machine where th...
Recovery Procedure for Connect Wan Family
Category: Hardware, Troubleshooting
Locate the 4 service pins recessed in the housing just to the left side of the Ethernet connector. Apply a standard jumper to the 2 pins closest to the Ethernet port. Connect a cross-over serial cable to the Console port and bring-up a terminal emul...
Web access for remotely authenticated admins
Category: Configuration
Web access for remotely authenticated admins - Set remote web authentication (Radius, TACACS, etc). Network->Web server config - Create an Access list titled web_admin or web_padmin to create a system or port admin, respectively. Add all users...
Application seems to write data very slowly through a Realport COM port compared to a Native Serial Port
Category: Configuration, Miscellaneous, Troubleshooting
Application seems to write data very slowly through a Realport COM port compared to a Native Serial Port If your application seems to write data to the Realport COM port very slowly when compared to a Native serial port, and your application makes m...
Serial Mice or Modems are getting added to my PC during boot up making the Realport COM ports unusable.
Category: Miscellaneous, Troubleshooting
Serial Mice or Modems are getting added to my PC during boot up making the Realport COM ports unusable. If after a reboot your PC seems to be adding serial mice, pointing devices, or modems to your system and you are no longer able to open the ...
No data appears to be sent or received when using the Realport COM port. I've enabled Always Grant Port Open Requests and Wait for COM open request before connecting to device.
Category: Configuration, Miscellaneous, Troubleshooting
No data appears to be sent or received when using the Realport COM port. I''''ve enabled Always Grant Port Open Requests and Wait for COM open request before connecting to device. In driver version 3.5.316.0 it is currently not possible to use Alway...
When I enable TCP Keepalives in the Realport driver the keep alives don't seem to be triggered in the timeframe I've specified.  
Category: Configuration, Miscellaneous, Troubleshooting
When I enable TCP Keepalives in the Realport driver the keep alives don''''t seem to be triggered in the timeframe I''''ve specified. The interval between keep alives in driver version 3.5.316.0 is not exact. For example, with a time of 300000 milli...
How do I manually remove Realport devices from the Windows 2000/XP/2003 registry?
Category: Miscellaneous, Troubleshooting
How do I manually remove Realport devices from the Windows 2000/XP/2003 registry? Please note Digi International takes no responsibility for Registry corruption nor do we support modifying the registry. If modifying the registry is required, Digi re...
How do I limit the number of COM ports that are installed using Realport for my multiport device in Windows 2000/XP/2003?
Category: Configuration, Installation, Miscellaneous, Troubleshooting
How do I limit the number of COM ports that are installed using Realport for my multiport device in Windows 2000/XP/2003? When you install the Realport drivers pointing towards your Digi Device youre asked at which COM port youd like to start with...
Do the Realport drivers use RFC 2217 and can I use the drivers with other non-Digi Devices?
Category: Installation, Miscellaneous
Do the Realport drivers use RFC 2217 and can I use the drivers with other non-Digi Devices? No. The Realport drivers use Digi''''s patented and proprietary method to communicate with Digi devices. This protocol is very different than RFC2217 and is ...
I am unable to discover my Digi Device when installing the Realport drivers.
Category: Installation, Troubleshooting
I am unable to discover my Digi Device when installing the Realport drivers. If you are unable to discover a device during the Realport driver installation process and you believe you should be able to discover it, make sure that A) The device is ...
The first time I try to open a RealPort COM port after I reboot my Digi Device I can not open the COM port. When I attempt to open the port a second time it works. Why is this happening?
Category: Configuration, Troubleshooting
The first time I try to open a RealPort COM port after I reboot my Digi Device I can not open the COM port. When I attempt to open the port a second time it works. Why is this happening? If you experience a problem where the RealPort COM port fails ...
How do I recover the administrative password, and what is the default username and password for Digi Devices.
Category: Configuration, Miscellaneous, Troubleshooting
How do I recover the administrative password, and what is the default username and password for Digi Devices. Unfortunately it is not possible to recover the administrative password if it is lost. By default the username and password for Digi device...
Advanced WEB Server Serving Pages Containing More Than 8 K Bytes of Page Data.
Category: Configuration, Troubleshooting
  Observed Symptom You have created a web page containing large blocks of page data (blocks > 8 k bytes). You used the comment tag -->
My application is not booting anymore using modules from a new batch of Connect ME modules. Their part numbers are 50000878-01. I am using NETOS 6.0x. I can get my application to boot and run just fine on older modules however.
Category: Miscellaneous, Troubleshooting
My application is not booting anymore using modules from a new batch of Connect ME modules. Their part numbers are 50000878-01. I am using NETOS 6.0x. I can get my application to boot and run just fine on older modules however...
How to generate a wireless network trace that includes critical beacon data for troubleshooting.
Category: Miscellaneous, Troubleshooting
  INTRODUCTION The purpose of this document is to describe the things needed to generate a comprehensive wireless trace. It is critical that this trace will contain beacon requests of the wireless communication. When troubleshooting a wireless...
I need my Digi Product to initialize my modem on an outgoing PPP connection.
Category: Configuration, Installation
You will need to do 3 things::1) Setup a script (setup with webUI) 2) Configure an outgoing connection (setup with webUI)*3) set the port to "mio" mode (setup with command line) *Instruction on #3 ...
After running the Device Setup Wizard on my Windows XP/2003/Windows 7 and Server 2008 host computer, I'm getting the error "Failed to Save Configuration".
Category: Configuration, Installation, Miscellaneous, Troubleshooting
After running the Device Setup Wizard on my Windows XP/2003/ Windows 7 and Server 2008 host computer, I'm getting the error "Failed to Save Configuration".   When using the setup wizard you must make sure that your host computer NIC is on the...
Configuring two Digi Devices for the Serial Bridging profile seems to cause communications to never fully establish.
Category: Configuration, Troubleshooting
Configuring two Digi Devices for the Serial Bridging profile seems to cause communications to never fully establish. When you configure two Digi Devices for the Serial Bridging profile they will ...
The F5 key does not work to go to the next screen on MPI
Category: Installation
Try issuing <CTRL>-F 5 instead or set the term type environment variable to ansi: TERM=ansi; export TERM
How do I send a break from a telnet session?
Category: Troubleshooting
To send a break to a serially attached device, you will telnet to the PortServer/Digi One device port: telnet (IP_of_Digi_unit) 2001 Where 2001 represents the port number 1, use 2016 for port 16, etc... Once connected issue  <CTRL> ]...
When trying to connect to a port a "Connection refused" error is seen
Category: Configuration
Telnet to the Digi device/terminal server and  login as root.  Change the "dev" setting to "prn" #>  set port range= dev=prn A reboot of the Digi unit should be done when changing this setting:   #>  boo...
Digi Product Notice: Resetting Optimization Default to "Latency" on the PortServer TS HCC MEI
Category: Configuration, Troubleshooting
Digi model numbers:70002038 - 1 port70002039 - 2 port70002040 - 4 port Firmware version:S Summary:For this product family, the intended default for the optimization setting is "latency". After initiating a hardware factory reset (by holding down ...
Why am I getting locked out or no longer able to change my root password after upgrading firmware on a Digi CM?
Category: Miscellaneous, Troubleshooting
This problem only occurs when upgrading from very early (pre-1.1.0) Digi CM firmware to anything newer. The problem is caused by the addition of Shadow Password support, which occured in the 1.1.0 release. Here are three methods to resolve this iss...
Can multiple host PCs connect to an AnywhereUSB at the same time?
Category: Configuration, Hardware, Installation, Miscellaneous, Troubleshooting
It depends on the model. The (legacy) AnywhereUSB/5 (P/N 301-1130-01), the AnywhereUSB/5 G2 (P/N AW-USB-5) the AnywhereUSB/2 (P/N AW-USB-2), and the AnywhereUSB TS-44 (P/N AW-TS-44) all connect to one host PC at a time, giving that host PC exclus...
AnywhereUSB cannot be discovered. "No AnywhereUSB Concentrators found" message in the AnywhereUSB Configuration Utility.
Category: Configuration, Installation, Troubleshooting
After making any of the suggested changes below, power cycle the AnywhereUSB and then click View / Refresh in the AnywhereUSB Configuration Utility. The most common reason for this is that firewall software is blocking the port that we use for dev...
How can I increase the frame rate (or FPS - Frames Per Second) of my Watchport/V2 or Watchport/V3 for a low light environment?
Category: Configuration, Miscellaneous
In general, the shutter speed controls the frame rate of the camera. So, if you're in a low light environment and AGC - Automatic Gain Control - is set to "Average" (the default setting), the camera's firmware will decreas...
What is the difference between the DirectShow and TWAIN/AVI driver for my Watchport/V2 or Watchport/V3? Which one should I use?
Category: Installation, Miscellaneous
DirectShow is the more modern interface of the two. The choice of which one to use mainly depends on the software application you plan on using to interface with your Watchport/V2 or Watchport/V3. For example, most Photo ID / Badging (snapshot) s...
What are the differences between the Watchport/V, Watchport/V2, and Watchport/V3 cameras?
Category: Hardware, Miscellaneous
Regarding interfaces:The Watchport/V is a VfW (Video for Windows) based camera that uses a TWAIN driver, so it is compatible with both VfW and TWAIN software applications.The WatchportV2 and Watchport/V3 are both DirectShow based camera. We also have...
The Status of my AnywhereUSB hangs at "Connecting to this computer", according to the AnywhereUSB Concentrator Configuration Utility.
Category: Installation, Troubleshooting
This issue can happen due to several reasons. Listed below are the most common causes. 1. A software firewall, such as Windows Firewall, may be blocking port 3422 TCP that the AnywhereUSB uses. Either add this port as an exception or disable the soft...
What is the difference between the Remote Access, Terminal Emulator modes?
Category: Configuration, Installation, Miscellaneous
Last updated 06-02-2009 Remote Access: In this mode, the ConnectPort Display plays the role of a thin client, providing remote access to a computer over an IP network. Communication can take place across a LAN, WAN, or VPN network, or even across the...
PINOUT MISMATCH ON CCXP270 EMBEDDED MODULE
Category: Miscellaneous
PROBLEMThe pin numbering on the ccxp270 module does not align with the suggested pin numbering of the Samtec connector. In your datasheet (CCXP270_Hardware_Reference_Manual) on page 92 (Mechanical Dimensions), you have got a design of the bottom view...
Device Discovery Troubleshooting Tips
Category: Installation, Troubleshooting
INTRODUCTION This document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, WiEM, WiSP -S modules running Plug n' Play firmware...
Building my project seems to never finish. I am also using a CVS.
Category: Troubleshooting
This could be due to the time stamp on the project files. If they are ahead of the current date and time (i.e. in the future) this will cause Digi ESP to get stuck in an infinite loop checking the dependancies. This can be easily corrected by using t...
Serial Bridge over an Ad Hoc wireless connection using Digi Connect WiSP's.
Category: Configuration
INTRODUCTION This document describes how to setup 2 Digi Connect WiSPs in an Ad Hoc Serial bridge scenario. It will describe the items needed, the procedure involved, and some basic reference information (at the bottom) along with some troubleshooti...
Can I configure the Digi Connect WiSP from the serial port instead of over the wireless connection?
Category: Configuration, Installation, Troubleshooting
Yes. You will need a null modem serial cable (crossover) and a PC with a serial port. Set the WiSPs serial port to "command" mode. Power it off. Flip it over and locate the 4 red and white dip switches close to the units serial port. Set them so tha...
How do I upload certificates to my Digi Connect WiME, WiEM, or WiSP through the serial port?
Category: Configuration, Installation
It is not possible to upload Certificates through the serial port. In order to upload certificates you will need to do this through the web interface. Since one needs to get into the web interface to setup the module to get certificates to get into...
Can I install the Realport drivers from the command line?
Category: Configuration, Installation
INTRODUCTIONYes. From the command line, you can browse to the folder containing the Realport Driver files and type:setup /? This will display the command line options for the Realport driver.
RCI Over Serial Troubleshooting Tips
Category: Configuration, Troubleshooting
This document contains assorted troubleshooting tips for resolving RCI over serial problems. 1) RCI over serial uses the following serial port settings (regardless of previous "data" mode connection settings):9600 baud, 8 data bits, 1 stop bit, no p...
Where can I find the CAD files for your embedded modules?
Category: Miscellaneous
We normally don't provide these. Please contact Digi Technical Support with further inquiries 952 912-3456 or www.digi.com/support  
What is the recommended method of grounding the ME or WiME?
Category: Hardware
This article will describe how to mount the Digi Connect ME or WiME onto a customers product with proper grounding. The following text below is Digi''''s best practice for grounding the ME or WiME. 1) It is recommended that you connect the tabs on ...
How do I reset the Digi ConnectPort Wan VPN back to Factory Defaults?
Category: Configuration, Installation, Troubleshooting, Hardware
How do I reset the Digi ConnectPort Wan VPN to Factory Defaults? The unit has a small recessed button hole which is marked "RESET" on the front panel next to status LED. Power the unit off (unplug the power supply for the unit). With something that i...
What alert mechanisms does Watchport Manager offer, for notification of Watchport Sensors being triggered?
Category: Configuration, Miscellaneous
1. E-Mail alertAn e-mail is sent to one or more e-mail addresses, using a built-in SMTP or MAPI e-mail client. The e-mail alert message has the option of including the sensor reading, time and date of the sensor reading as wel...
AnywhereUSB workaround for Virtual Machine installation. Status says "Connected to this computer" but the "AnywhereUSB Host Controller" in Device Manager has a yellow warning icon, error code 39.
Category: Installation, Miscellaneous, Troubleshooting
Does the virtual machine have the file "USBD.SYS" in the "...\system32\drivers" folder? If not, the following workaround is required: 1. Make sure Windows is configured to show file extensions. For XP, in My Computer, click "Tools / Folder Op...
My Watchport/D Distance Sensor is being wrongly identified as a Watchport/P Proximity Sensor.
Category: Hardware, Miscellaneous, Troubleshooting
By design, newer-model Watchport/D Distance Sensors are in fact identified as "Watchport/P" devices in the firmware. That is, if you issue the "I" command, the Watchport/D will report "Watchport/P.This change ...
I have multiple computers running Watchport Manager. How will this affect the "Remote Monitoring" feature of Watchport Manager?
Category: Configuration, Miscellaneous
In the "Remote Monitoring" section of each instance of Watchport Manager, configure it to upload the files to different directories on your FTP server. Otherwise, if you were using the same directory, the files would be overwritten each time they are...
How do i take a snapshot with a Watchport/V2 or Watchport/V3 camera?
Category: Configuration, Miscellaneous
If you have the DirectShow driver installed:1. Open "Watchport Viewer" via the shortcut on the Windows start menu, in the "Watchport Imaging" program group (the program group may be called "Watchport V2"...
How do I record video with a Watchport/V2 or Watchport/V3 camera?
Category: Configuration, Miscellaneous
You must have the DirectShow driver installed:1. Open "Watchport Viewer" via the shortcut on the Windows start menu, in the "Watchport Imaging" folder (it may be called "Watchport V2").2. Click "Fi...
Why are the (legacy) AnywhereUSB/5 ports split up into two groups, as seen in the AnywhereUSB Viewer Utility? And which of those ports correspond to the 5 physical USB ports?
Category: Configuration, Hardware, Miscellaneous
The (legacy) AnywhereUSB/5 has two USB "Host Controllers", which manage the 5 USB ports. One of these Host Controllers manages 2 of the 5 USB ports, while the other manages the remaining 3.More precisely (looking at the front panel of an AnywhereUSB,...
I'm having trouble using the JTAG Link debugger with the ConnectCore Wi-9C. The JTAG Link debugger doesn't seem able to connect to the target.
Category: Configuration, Troubleshooting
Below are a list of tips you can use to get the JTAG Link debugger to communicate with the ConnectCore Wi-9C. 1) Make sure that the J1 pin header on your JTAG adapter (55001176-03 revision B or C) is *NOT* jumpered together. This is the small circui...
Which ports on my Edgeport/2+2i are RS-232 versus RS-422?
Category: Configuration, Hardware, Installation, Miscellaneous, Troubleshooting
Edgeport serial ports 1 and 2 are RS-422. Edgeport serial ports 3 and 4 are RS-232.
The telnet handler is disabled with IE7.  Setting the CM/Passport ports to quick connect via local client fails.
Category: Troubleshooting
Resetting support for telnet help applicationsYou can reset the support for the telnet:// URL by making a change to a Windows registry entry for Internet Explorer.We do not recommend doing registry changes if you have never made a change in the regis...
What is the procedure to have an AnywhereUSB automatically connect to a host PC upon boot, without having to log into the Operating System?
Category: Configuration, Miscellaneous
There is no specific method to have an AnywhereUSB automatically connect to a host PC upon boot, other than following the normal AnywhereUSB installation procddure.  An AnywhereUSB automatically re-connecting to the host PC is part of the design...
My Hubport/PCI+ LP 1x24V doesn't have gold "keys", so I'm unable to connect it to a PCI slot on my motherboard. Considering this, how am I supposed to install it?
Category: Hardware, Installation, Miscellaneous
The lack of gold "keys" is actually normal. Instead of connecting the Hubport to the motherboard''''s PCI slot, mount it on to the chassis of the computer case (as you normally would) via the card''''s backplate. Then, connect a standard USB cable fr...
Digi Discovery Tool cannot assign a Static IP
Category: Configuration, Troubleshooting
1) Isolate the PC and PortServer by either connecting directly with a crossover cable or by only having these 2 devices on a switch. 2 )If your PC is using a static IP address, record it and the subnet mask, then set the PC to use DHCP instead of a ...
Beta Firmware for XStream Modules
Category: Configuration
Download the latest beta firmware here. This firmware supports source and destination addressing, I/O line passing, packetization control and connection. Note: XStream radio modems with firmware versions 4.28D and h...
Electrostatic discharge resistance specification
Category: Hardware
Digi products are known for extreme reliability and robustness even in the harshest environments. Each product is thoroughly tested to ensure outstanding performance in the real world.Engineering test report - ElectroStatic Di...
Using an RJ45 Adapter to Connect to a DB9 Connector
Category: Installation
In some situations it is necessary to interface the RS232 or RS485 signals to RJ45, terminal strips or other physical connections. The Digi radio modem has the RS232 and RS485/422 signals available on a DB9 connector. To facilitate adapting the DB9 c...
Mechanical drawing of Interface Board
Category: Hardware
Here are the mechanical drawings for our different interface boards. Relevant Files XStream SPKG XIB-E XIB-R XIB-U XBIB-R (Rev. A) XBIB-U (Rev. A)  XBIB-U (Rev. 3A) XTIB-R XTIB-U
Using Digi XTend, XStream, XCite, XBee radio modems for internet access
Category: Miscellaneous
The Digi XTend, XStream, XCite, XBee radio modems specialize in long range, low data rate, serial data. Our radio modems are used in point-to-point and point-to-multipoint industrial networks to transfer serial data at rates of up to 115200 bits per ...
SPKG interface board manual
Category: Hardware
Product manual for the SPKG interface board which is no longer available for sale. Production of the SPKG interface board was halted in June of 2003. The SPKG interface board was replaced with the XIB-R (XIBR) product which is easier to use and pro...
Material used for PKG stickers (labels)
Category: Hardware
The sticker applied to the top of the PKG radio modem products from MaxStream is printed by http://www.Anagraphica.com in Salt Lake City. The material used is 10 mil polished velvet poly carbonate - otherwise known as Lexan.
Connecting multiple PKG-E ethernet gateways to one comm port
Category: None
For the ethernet connected MaxStream radio PKG-E (PKGE), MaxStream provides virtual comm port software that will forward data sent from an application on a PC to a "serial port" that is actually a piece of software that forwards all the data to the I...
Using Digi radios in multidrop networks
Category: Installation
In multidrop applications it is necessary that information coming from one serial port be received by multiple remote devices. This is commonly implemented using RS485 multidrop bus wiring. Multi-drop applications normally use...
Functions of the Digi ethernet radio
Category: Hardware, Installation
Digi offers two types of Ethernet radios for different applications. The two types of Ethernet radios are the PKG-E and the XPress Ethernet Bridge. The Digi Ethernet modem PKG-E (PKGE) can be used to access a network of Digi R...
Power over ethernet for PKG-E (PKGE)
Category: Hardware, Installation
Does the Digi Ethernet radio modem support Power over Ethernet (PoE)? No. The device cannot be powered directly from a POE port on a compatible hub. However, it may be useful to send power on the unused w...
Modems approved for use in Australia
Category: Hardware
Our X24-___ and XTH9-___ modems are approved for license-free use in Australia.
Sleep modes
Category: Configuration
XCite and XStream There are three different sleep (power down) modes available on XCite and XStream modems, listed here in order of efficiency: 1. (most efficient) Pin Sleep - allows the modem to be awakened by a host-controlled "DTR" pin...
Wireless Handheld terminals (HHT)
Category: Hardware
Two Technologies has developed the 80 series hand held terminal with a built in battery and a 4 line, 20 character display that accomodates the Digi XStream or XCite radio modules. The handheld terminal can be outfitted with different numbers of b...
Using batteries to power the radio modems
Category: Configuration, Hardware, Miscellaneous
MaxStream PKG-R (PKGR) radio modems are well suited for operating on battery power, operating on several low power options. The modems can be powered from solar panels and gel cell batteries or even alkaline or lithium batteries.   For range ...
Wave propagation of 900 MHz vs. 2.4 GHz
Category: Miscellaneous
Comparing Wave Propagation of 900 MHz and 2.4 GHz Frequencies To demonstrate the basic difference in wave propagation of 900 MHz and 2.4 GHz waves, a quick look at path loss is provided. As waves propagate out from the transmitter, some attenuation ...
How to mechanically secure RF module
Category: Hardware, Installation
The XStream, XCite, and XBee RF modules do not have mounting holes through the PC board so we have suggested several other methods for securing the module: Position the module in the housing so that the packaging provides a mechanical barrie...
Recommended female receptacle (header) for electrical interface to module
Category: Hardware, Installation
What is the recommended female connector (receptacle) for mounting the RF module? XStream and XCite interface connectors The XStream and XCite radio modules are supplied with 11-pin and 4-pin 0.1" spaced male connectors for interfacing ...
Compatibility from XStream firmware version 4.25 to 4.29
Category: Configuration, Miscellaneous
There were some significant changes in functionality of the XStream firmware from version 4.25 to 4.29. Here are some of the changes that might affect compatibility: Change Benefit ...
Selecting the radio that is best for your application
Category: Configuration, Hardware, Installation, Miscellaneous
Radio modem selection guide Digi has a variety of radio modem solutions. For help in selecting the correct Digi product for the application and to receive integration advice please forward answers to the following questions to Email Support. ...
What do I need to know about using radio modems with a PLC?
Category: Configuration, Hardware
MaxStream has an extensive list of customers who use our wireless modems with PLCs (Programmable Logic Controller), thus attesting to their great fit in PLC applications.There are two main considerations when using MaxStream radio modems with PLCs: ...
The hop rate or dwell time of Digi radio modems
Category: Miscellaneous
The average dwell time (time spent transmitting on one frequency) in real-world applications of XStream and XCite frequency hopping modules is 64 milliseconds. The dwell time varies according to data packet size and...
Wireless wiegand protocol extender
Category: Miscellaneous
The Wiegand protocol is commonly used in access control systems as the interface between card readers and the control system. Some situations benefit from the use of a wireless extension for the wiegand protocol (common misspellings - weigand, wegant...
What conformal coating material is used on the industrial rated radios?
Category: Hardware, Miscellaneous
MaxStream Industrial rated radio modules are coated using a 3 step process that was developed to ensure reliable performance over temperature, even in the presence of condensation on the RF module. The main process ingredient is Dow Corning 1-2620 Di...
What is an Interface board?
Category: Hardware, Installation, Miscellaneous
Digi's primary business is to supply RF modules to OEM and Integrator companies to enable wireless communication for new and existing electronic systems. The RF modules require a regulated power supply and a CMOS (0-5V) level ...
Linux TCPIP driver source code for Digi wireless serial modems
Category: Configuration
Digi modems feature a simple serial interface. Sending data through the wireless link is as simple as sending data through a comm port so in most applications you can use the standard serial drivers to interact with the radio ...
Available serial interface baud rates
Category: Configuration
The XCite, XStream, and XTend radio modems can communicate at the following serial interface baud rates: 1200 2400 4800 9600 19200 38400 57600 115200* (XTend only) 230400* (XTend only) If your sys...
Department of Defense Form 1494 (DD 1494)
Category: Miscellaneous
When installing radio systems on a military base or other Department of Defense sites it is necessary to obtain equipment certification from the National Telecommunications and Information Administration (NTIA) by submitting DD form 1494, Application...
Modules use Peer-to-Peer networking by default
Category: Configuration
Most Digi radio modems ship from the factory with the simple communication mode enabled which doesn't use acknowledgements or retransmissions. The modules work right out of the box with no configuration. They communicate using peer-to-peer technology...
PWM RSSI signal - ATRP command for analog RSSI indication
Category: Configuration, Troubleshooting
Digi XStream, XTend, and XBee modules now feature an ''analog'' output of the received signal strength relative to the receiver sensitivity of the module. This output is available as a PWM (pulse width modulation) signal on the config pin of the modu...
Low Latency for Digi Radio Modules
Category: Configuration
Digi radio modems are extremely easy to use. The default mode of operation is a transparent mode allowing the modems to replicate an RS232 or RS485 serial cable between the connected devices. The only difference between the radio modems and a seri...
Using Lantronix Device Installer and ComPort Redirector to Detect and Install Digi PKG-E Radios
Category: Configuration, Installation
With the update of the popular Windows Operating system to version 7 and the more common usage of 64-bit capable systems comes the need to update the tools used for detecting and installing Digi PKG-E radios. There are two tools used for this proc...
Convert SPKG interface board from RS-232 to RS-485/422
Category: Configuration, Hardware
Use these instructions to convert the SPKG interface board from RS232 operation to RS485/RS422 operation. Set the "CS" parameter to 1. This should be done while the board is configure for RS232 operation so that it is easier to connect to a PC. U...
Does the radio modem interfere with other circuits on the PCB?
Category: Miscellaneous
MaxStream RF Modules produce a very small amount of noise. All MaxStream radio modems have been tested and certified to comply with the FCC part 15 regulations which measure the interference that the radio can cause to other devices. We have only se...
Full-duplex data transfer over radio modems
Category: Configuration
Full-duplex refers to a system which transmits and receives data in two directions at the same time. The telephone system is full-duplex as one can talk and listen simultaneously. A walkie-talkie is half duplex because a user can either receive or pr...
How do I get 2 mile range without line of sight conditions?
Category: Installation
In non-Line-of-Sight (non-LOS) conditions MaxStream specifies the following communication ranges: 9XCite 9XStream 24XStream Indoor range (non-LOS) 300 ft (90 m) 1500 ft (450 m) 600 ft (180 m) Outdoor range (LOS) 0.2-1 mi (0.3 - 1...
How to properly ground a radio modem to protect from lightning
Category: Hardware
Following are some general guidelines for grounding a Digi PKG radio modem when the modem, antenna, conduit, or any component of the communication system is likely to be hit with a lightning strike: Establish a low impedance path to earth g...
Cyclic Sleep Mode Example
Category: Configuration
This knowledgebase article is provided as an example configuration for 16-second cyclic sleep mode. An in-depth introduction to cyclic sleep mode can be found in the Advanced Programming & Configuration Manual of our XCite, XStream or XTend rad...
XStream Packetizing Algorithm
Category: Miscellaneous
Digi radio modems are packet radios. Data shifted into the serial interface is buffered in a Din Buffer, packetized with a header and CRC and transmitted over-the-air. A receiving radio modem will decode the packet, check the addresses and CRC and se...
Timing Comparison For Data Transfer By Product
Category: Miscellaneous
Timing comparison Timing measurements are made with the radio modems in their default configuration. The measurements are made on a pair of modems performing a loopback test. Modem A is connected to the PC Com port and Modem B has a loopback connect...
Command Description Document v4.29
Category: None
The sample commands listed in this document represent all of the user-defined parameters in the 9XStream and 24XStream wireless modules up to firmware version 4.29.     Relevant Files Command Descriptions up through version 4.29
XTAB - XTend to XStream adapter board
Category: Hardware
Here are some photos of the two XTend Adapter Boards-with and without Accessories-(p/n: XTAB and XTAB-A). The XTABs create an XStream footprint for the XTend OEM module. Following are some explanations of the part numbers. Note: Digi no...
3 repeater configurations
Category: Configuration
This application note discusses three flexible methods for configuring Digi Wireless radio modems for operation as repeaters: Store and forward (Loopback) Streaming (back-to-back) ...
Maximizing range
Category: Installation, Hardware
This document introduces the basics of a wireless communications system and explains how to maximize range when commissioning a system. It explains how to install radios, antennas and cables in a way to maximize the reliability of communication. ...
XStream firmware revision history
Category: None
Firmware revision history for the XStream radio modems (XStream hardware versions: 4.28D , 4.25A , 4.20 ) Table of contents Version 5.0 code base Version 5000 Version B443 Version B442 Version B440 Version A440 Version B43F V...
Digi International specifications for comparison to competition
Category: Miscellaneous
Use this document to compare Digi International radio modems to competitor's products. It highlights the reasons that thousands of companies are choosing Digi International modules over competitor's products. Engineers are sometimes pressured to ma...
Using Digi radios in hazardous environments
Category: Hardware
MaxStream radios have been certified for use in Class 1 Division 1 enviroments by several of our customers. The radio modem was incorporated into a complete system that was then tested and certified to Intrinsic Safety standar...
XStream module addresses and masks
Category: Configuration
The document attached below explains how to use Digi's Module Address and Module Address Mask to set up global or local addresses for establishing module groups, subnets, etc. It includes examples illustrating point-to-point and point-to-multi...
Low power operation for telephone modem interface board (PKG-T)
Category: Hardware
Question Can the telephone-radio modem board (PKG-T) be used in lower power modes? Answer Yes, both the radio and phone modems can operate in lower power modes. The XStream radio modem has a cyclic sleep function that allows it to wake up over t...
MaxStream warranty and use of MaxStream RF modems in medical applications
Category: Miscellaneous
MaxStream technology works well with nearly any serial port making it suitable for applications in various industries. We have many customers who have developed applications in the medical industry and have been very pleased with the performance and ...
Security of Digi radios (encryption)
Category: Miscellaneous
Is the wireless communication from Digi radios secure?Many scada or financial applications are sensitive to the potential for intercepted data or unauthorized control of a scada system through a wireless link.We will outline the fac...
Restoring module defaults
Category: Troubleshooting
If a radio modem is not responding or cannot enter into "AT Command Mode", restore the radio modem to its default settings by following one of the two methods outlined in this document. Very often any abnormal radio modem behaviors are due to the co...
Application Note - 900 MHz vs 2.4 GHz
Category: Installation, Miscellaneous
To determine whether you should use 900 MHz or 2.4 GHz RFd2d technology for your products you need to answer the following: What is the maximum range your product needs to communicate? Will your product be deployed outside North America o...
Received Signal Strength Indicator (RSSI)
Category: Miscellaneous
This document discusses the measurement of received RF signals and how these measurements are read and reported using MaxStream radio modems and software. It includes tables showing how the RS values returned from the ATRS command correspond to sign...
Indoor wireless signal loss
Category: Configuration, Hardware
This document contains background information about link margin and link budget calculations. It also includes a table showing how much signal attenuation will occur when transmitting at 900 MHz and 2.4GHz through different construction materials. U...
Disabling the processor on the XIB-R interface board
Category: Configuration, Hardware
Intelligence on the XIB-R (XIBR) interface board programs the RF module based on the positions of the DIP Switch each time the RF Modem is powered on. During the power-on sequence, AT Commands are sent and parameters values are set according the the ...
Temperature Ratings
Category: Miscellaneous
Following are the temperature ratings of some Digi products and accessories: Description Product Operating Temp ...
Vibration and shock testing and performance
Category: Hardware, Installation, Miscellaneous
We have had several inquiries about how well the Digi radio modems perform in high vibration environments. Digi has not conducted any vibration analysis tests on our own products. However, our customers have done extensive testing lab and field testi...
Compatible products and protocols for use with Digi wireless modems
Category: Miscellaneous
Go Wireless! Digi's radio modems provide a simple cable replacement in most RS-232 and RS-485 communications equipment. The following are just some examples of products and protocols which have proven to work well with Digi's ...
Wireless RS232, what are the options?
Category: Installation
Are you searching for a wireless RS232 solution? (or RS485 for that matter). If so there are several options for building wireless capability into existing RS232 systems. This aticle, explores the tradeoffs between using wireless chipsets, RF modul...
Error detection and correction
Category: Miscellaneous
MaxStream radio modems perform a 16-bit CRC (cyclic redundancy check) to check for errors in every transmitted data packet. If an error is found the packet is discarded and not sent out the serial port. Error correction is available on the XStream a...
Receiver sensitivity and interference blocking specifications
Category: Miscellaneous
It is a common misconception that receiver sensitivity can be a bad thing. Some will say that a more sensitive receiver is more susceptible to interference. If that were the case then it would logically follow that the less sensitive the receiver, th...
The power of receiver sensitivity
Category: Miscellaneous
What is receiver sensitivity and why is it important? The attached whitepaper explores the Friis transmission equation and what it takes to double the range of a wireless communication system. In summary, increasing the communication range requir...
What is the output power of the modules?
Category: Miscellaneous
The output power varies depending on the module type according to this table: Module type Output power 9XTend Adjustable 1mW to 1W (0-30dBm) 9XStream 100mW (20dBm) 24XStream 50mW (17dBm) 9XCite 4mW (6dBm) XBee 1mW (0dBm) ...
Number of frequency hopping channels (networks) available
Category: Troubleshooting
The frequency hopping XStream and XCite modules have 7 different "channels" available: ''''HP''''=0, 1, ., 6. The frequency hopping system transmits on 25 individual frequencies in a specific hopping pattern. Each channel reuses the same 25 frequenci...
How many single frequency channels (networks) are available?
Category: Configuration
The XCite product has the ability to work in a single frequency channel mode which allows the user to select one of 25 non-frequency hopping channels for the best simultaneous network performance. (note that adjacent channels overlap slightly so ther...
Frequency usage table by products
Category: Miscellaneous
Each of the Digi radio modem uses as little of the available RF spectrum as possible so as to minimize susceptibility to interference from other RF systems as well as minimizing the impact of Digi transmissions on RF systems already operating in the ...
RMA Form
Category: Miscellaneous, Troubleshooting
I suspect a problem with the radio equipment, can I return it for repair? Digi has an extremely low product failure rate. If the Digi radio modem appears to have a problem, try restoring module defaults first. ...
Receiver Noise Figure, Receiver IF Bandwidth, Signal to Noise Ratio
Category: Miscellaneous
Does Digi publish the following information for its radios:   Receiver Noise Figure Receiver IF Bandwidth Signal To Noise Ratio Receive Power   These specifications are generally requested when using software ...
Line of Sight (LOS) and High-Gain Antennas
Category: Installation, Troubleshooting
Will a high gain antenna help transmit through obstacles if the radio path is non-line-of-sight (non-LOS)? First, please understand exactly what RF Line-of-Sight (LOS) means.Secondly, MaxStream recommends using only medium gain antennas in non-LOS co...
Is RSSI the best indication of link quality?
Category: Miscellaneous
One thing to keep in mind is that the RSSI is only an indication of the RF energy detected at the antenna port. The power level reported could be artificially high because it may include energy from background noise and interference as well as the...
Using binary command mode
Category: Miscellaneous
Sending and receiving register values using binary commands is the fastest way to change the operating parameters of the radio modem. Binary commands are used most often to sample the signal strength (RS register) and/or error counts or change module...
Establishing a connection to modem
Category: Troubleshooting
When establishing a connection between wireless modems and other communication equipment, use this list of questions to explore how to hook everything together. These instructions are useful for connecting MaxStream radio modems to other equipment; i...
RTS is not stopping data flow out of module
Category: Configuration, Troubleshooting
Question:I am getting more than one byte out of the module after de-asserting RTS flow control, even though I have ATRT=2. The test I have setup is as follows: I send 10 64 byte packets in succession out over the development board. Once my syste...
Parity and 9-bit options on XStream
Category: Configuration
The XStream radio modems support a number of data formats which can be set with the NB register in the module. Follow these guidelines for possible data formats: (For more information on data format/parity settings, see our knowledgebase article Par...
Fresnel zone details
Category: Miscellaneous
It makes sense that obstructions between a transmitter and receiver will reduce the communication range. In order to obtain the absolute maximum communication range possible, a radio modem system must be installed such that true RF Line-of-Sight (LOS...
What is included in the development kit?
Category: Hardware
XStream development kits include the items an engineer needs to perform a range test of OEM RF modules as well as adaptors that will facilitate connecting the modules to an existing system to verify the operation. The development kit includes: ...
Radio modems are transferring garbled characters / Default baud rates
Category: Miscellaneous
The most common cause for garbled data is a baud rate mismatch. Ex. If the application uses 4800 baud and the radio modems are configured to interface at 9600 baud; this will result in the radio modem misinterpreting the serial data stream and transm...
3D model (IGES) of RF modules for use with CAD software
Category: Miscellaneous
To expedite mechanical designing to accomodate the OEM RF module into a housing, MaxStream provides an IGES model of the modules which can be imported into a variety of 3D design programs. The attached zip file includes the IGES model as well as an ...
Retries and acknowledgments in point-multipoint configuration
Category: Troubleshooting
When retries and acknowledgement mode is enabled, a transmitting radio awaits a response for every packet it sends out. If no acknowledgment is received the radio will rebroadcast the packet. In a point-to-multipoint scenario if the transmitting ra...
Part number for the barrel type power connector
Category: Hardware
Digi uses a 2.1mm ID / 5.5mm OD female barrel power connector plug with center positive to connect power to all interface boards and PKG products. These plugs are very common and readily available from electronics distributors, such as Dig...
Differences between XIB-R and SPKG
Category: Hardware
The XIB-R (XIBR) serial interface board has replaced the SPKG interface board. Here are the major differences between the two interface boards: The XIB-R has DIP switches for selecting RS232 and RS485/RS422 configuration. The DIP switch extends 2-...
The chipping rate of Digi spread spectrum modules
Category: Miscellaneous
Chipping rates are related to the amount of bandwidth taken up by Direct Sequence Spread Spectrum radios. Most Digi radios use Frequency-Hopping Spread Spectrum to communicate. Frequency channels ranging between 25 and 50 independen...
Transmission distance over water
Category: Miscellaneous, Troubleshooting
Digi always recommends testing the modules in the actual environment to determine the range of the final product. Because every environment is different, the Digi specified communication range is not always applicable though we strive to specify...
Interference between channels
Category: Troubleshooting
Inteference among channels: MaxStream XStream and XCite FHSS radios hop among 25 different frequencies (50 frequencies for the XTend). Each channel (''''HP'''' parameter) actually uses the same frequencies in a different pseudo-random sequence. In o...
Configuring the modems for reliable delivery (acknowledgements)
Category: Troubleshooting
With any radio communication system it is important to plan for data corruption to take place because of the harsh RF environment and interference. There are 3 ways that applications deal with data loss: Ignore data loss because old data is bad...
Upgrading RF Modem modules to the latest firmware using X-CTU
Category: Configuration, Troubleshooting
Digi radio modems support field firmware upgrades. The upgrade process requires the Digi interface board (supplied in a development kit or a PKG product) and a PC with a Windows OS. One of the reasons you might want to upgrade the firmware is becaus...
Configuring I/O line passing functionality
Category: Configuration
This functionality is only available using the XStream family of radios.Load firmware version 4.3 or higher into radio modems following instructions at Upgrading modules to the latest firmware. Follow these guidelines when enabling the I/O functional...
Digi compatibility with the Echelon Lonworks system
Category: Installation
Digi has customers who reported that the Digi radio modems do work with the Echelon Lonworks system. From what we understand, Echelon/Lonworks to RS232 converters are needed to interface to the RS232 radios.
Electrical noise interference from the RF module
Category: Troubleshooting
Question:I am considering using a 9XStream board in a wireless IO application. I wish to mount the board in a ''''daughter board'''' fashion ie. piggy backing off the main board, will I have any problems with rf interference if components (microcontr...
Data rate requirement of ETSI 300 328 standard
Category: Miscellaneous
Question: According to your web site, Digi meets European ETSI standards. My understanding is that in order to meet ETSI standards, the RF data rate must exceed 250 kbps. The 2.4 Ghz 19.2K baud rate module has an RF data rate of 20 kbps. How does ...
Restore modem defaults using HyperTerminal
Category: Troubleshooting
If you are unable to communicate with a modem, it is a good idea to try restoring the module defaults. The easiest way to do this is by using the XIB-R (XIBR) interface board or PKG-R (PKGR) product. (Turn DIP switches 1 & 2 to the on positions a...
How to configure packetizing control
Category: Configuration, Troubleshooting
Is there a way to force the radio modem RF packets to match the protocol packets sent to it? Yes, there are 3 commands that control how and when incoming data is packetized before transmitting over-the-air, RB, PK, and RO.There are many situations wh...
How to update firmware in modules
Category: Configuration, Miscellaneous
Follow these instructions for updating the firmware in Digi RF radio modems: Note: XStream radio modems with firmware versions 4.28D and higher are field-upgradeable. XCite modems with firmware versions that end in ...
Understanding DCE & DTE connections
Category: Hardware, Installation, Troubleshooting
All RS232 devices that use a DB-9 connector should conform to the standard TIA/EIA-574. The device should be either DCE or DTE. DCE devices should have a female DB-9 connector, and DTE devices should have a male DB-9 connector. For a description of p...
Passing Digital I/O lines between modules
Category: Configuration
Passing digital IO lines in this mannar is only available using the XStream family of radios.Follow these instructions to configure a module to pass the DTR input on one module to the DCD output of a second module: Change the "DR" parameter to 1 o...
Loopback repeater and buffer sizes
Category: Miscellaneous
The loopback mode (store and forward) repeater will work with all versions of firmware on all MaxStream radio modems. It is important to keep in mind, though, that the Data In (DI) buffer size on our modules has changed with firmware versions. This c...
Using Digital I/O line to control a relay
Category: Configuration
Passing Digital IO lines in this mannar is only available using the XStream family of modems.Follow these instructions to configure two modules to pass a dry contact input to a relay output: Change the "DR" parameter to 1 on the radio connected to...
Considerations for using 1200 baud XStream radios (X09-001)
Category: Miscellaneous
For applications wanting the absolute best range, Digi offers a 1200 baud radio modem with a receiver sensitivity of -114dBm. Because of the increased energy available to the receiver per trasmitted bit, the module can transfer data up to 30% further...
What is the mean time between failure (MTBF) for the 9XStream?
Category: None
The predicted Mean Time Between Failure of the 9XStream module is 700,000 hours. This is a computed prediction, not a field tested result. The computation takes into account the life expectancy of each of the individual components and how they are be...
Interface board schematic
Category: Hardware
Attached are the schematics for Digi radio interface boards. SPKG: Older interface board used with XStream radios--a good reference design schematic for creating your own RS232 interface board. XIB-R: Current inte...
Antenna and cable impedance
Category: Hardware, Installation
Digi RF products are engineered to drive a 50 ohm load. All RF cables or antennas attached to the antenna connector should provide a 50 ohm match. Ensure that the cable being used is rated for the frequency of the module you are using, we recommen...
Low voltage interface to OEM RF module (3.3V)
Category: Hardware
MaxStream offers several options for interfacing to a low voltage (3.3V) system. The simplest option is to use either the 9XCite or 9XTend modules with a flexible input voltage. The modules accept power at any voltage between 2.85 and 5.5VDC. A sec...
802.11b interference with Digi 24XStream radios
Category: Troubleshooting
Digi 24XStream radio modems operate in the 2.4GHz ISM frequency band. The 2.4GHz band is also widely used by other wireless systems such as WiFi networks (802.11b/g), Bluetooth and cordless phones, etc. The FCC and internation...
Can we privately label Digi International RF modem products?
Category: Miscellaneous
Does Digi International allow OEMs to resell Digi International radio frequency (RF) modems without the Digi International label?   Digi International offers a private labeling program that provides OEMs/Integrat...
Using RF module with switching power supply
Category: Hardware
Digi XStream modules require a regulated 5VDC supply. Switching supplies may be used though special care must be taken to ensure optimum performance as noise on the power supply can affect the operation of the radio. Most step-up and step-down sw...
Weatherproof multipath antenna
Category: Hardware, Installation
Here are some links to the Phantom antennas by Antenex. They are said to be optimized for excellent performance in obstructed environments where there may be a lot of multipath signals bouncing around. Here some information about the product famil...
X-CTU (XCTU) software
Category: Configuration, Troubleshooting
MaxStream announces the X-CTU software for configuring and testing MaxStream radio modems. Features: Support for all MaxStream products. Integrated terminal window. Easy to use loopback range test. Display of Receive Signal Strength...
Using X-CTU to load a profile into module in a production environment
Category: Configuration
Use these directions for starting X-CTU (XCTU) with command line options. This feature may be used to solve a variety of problems including: Configure the modules with a certain set of parameters in a production environment before they are deploye...
Use of content from Digi manuals
Category: Miscellaneous
Content from Digi manuals may be used by our OEM customers in their own documentation subject to the following conditions: Clearly state: "Parts of this manual are used by permission of Digi, Inc." Submit a copy of the...
Intrinsic safety certifications
Category: Hardware, Miscellaneous
What information do I need to obtain Intrinsic safety certifications? Digi radio modems have been integrated by a number customers into products that are used in hazardous environments. For electronic equipment to be used in environments with com...
9XStream vs. 9XCite
Category: Hardware
What are the differences between the 9XStream and the 9XCite modules? Here is a brief table highlighting the differences: 9XCite 9XStream Output...
Expected communication distance of 9XStream radio modem
Category: Troubleshooting
Communication distance is determined by four factors: Output power, recieve sensitivity, Antenna systems and the environment. For the 9XStream radio modems Output power is fixed at 20dBm (100mW) Receiver sensitivity is -110dBm (9600 bau...
Factors that affect range
Category: Installation
Communication distance is determined by four factors: Output power, recieve sensitivity, Antenna systems and the environment. Visit this application note for Maximizing Range. (Also try knowledge base article Fresnel Zone). Actual performance ...
How to calculate transmission range of radios - Free space loss calculator
Category: Installation, Troubleshooting
Mathematical formulas can be used to predict the transmission range of MaxStream radios through freespace. See below for information on the free space loss model and some additional information about a model that takes into account rolling terrain. ...
How to get a serial port on your PDA
Category: Hardware
If your PDA has a compact flash slot you can purchase a serial interface card to communicate with your Digi radio from www.Socketcom.com. Also, if you have questions on working with the Windows .NET Compact Framework you might try the shared sourc...
Minimum seperation distance between antennas and nearby persons
Category: Installation, Hardware
Digi RF products are FCC approved for use in fixed base station and mobile applications. As long as the antenna is mounted at least 20cm (8in) from nearby persons, the application is considered a mobile application. If the antenna will be mounted clo...
How to orient the MMCX connector in a different direction
Category: Hardware
Digi's XStream and XCite radio modems are available with an MMCX connector oriented facing directly out of the plane of the board. The pads for additional orientations are on the circuit board, however Digi does not offer the module with any oth...
Datasheet for MMCX connector used on radio modules
Category: Hardware
The MMCX female connector used on Digi RF products (XStream and XCite) is an Amphenol part number: 908-22101 You can download datasheets and specifications here. Click on "Customer Drawing" for a more detailed picture with measurements. The center ...
Flow control
Category: Configuration
Serial flow control is used to prevent buffer overruns. When a host microprocessor is shifting data into the radio modem''''s serial buffer, if the buffer is getting full the radio will de-assert Clear-To-Send (CTS) signal indicating to the host that...
wiring to terminal block by cutting DB9 cable
Category: Hardware, Installation
How do you wire RS232 or RS485 radio modems to a terminal block when the signals are available only on the DB9 connector? The easiest method is to cut the DB9 straight through serial cable supplied with the PKG-R radio modem and strip the wires insi...
Does a 1/2 wave antenna need a ground plane?
Category: Installation
Does a 1/2 wave antenna need a ground plane? Answer: No. The 1/2 wave antenna (also called a dipole antenna) is built of two 1/4 wave elements that interact with one another to launch the electro-magnetic wave. It does not require a ground pl...
Does a 1/4 wave antenna need a ground plane?
Category: Hardware, Installation
Does a 1/4 wave antenna need a ground plane? Answer: Yes.   All 1/4 wave antennas work best if they are installed in the center of a metal ground plane with at least 1/4 wave length radius (1/2 wave length diameter: ~6 inches for 900Mhz and ~3...
Should I use a 1/4 wave or 1/2 wave antenna?
Category: Hardware, Installation
What is the difference between a ½-wave and a ¼-wave antenna? Antenna Type ½-wave ¼-wave Alternate name Dipole ...
Parity settings on module
Category: Configuration
Data formats supported by Digi radio modems are as follows: By data format we are referring to the number of data bits(B), type of parity(P): Even, Odd, Mark, Space or None (E, O, M, S or N) and number of stop bits(S). This is often represent...
Integrated wire antenna
Category: Hardware, Installation
MaxStream modules are available with a 1/4 wave integrated wire antenna which is the most economical antenna option available. This option requires the module to be mounted inside a non-metal housing so that the antenna can transmit through the housi...
Antenna Gain: dBi vs. dBd Decibel Detail
Category: Miscellaneous
Antenna gain is measured in either dBi or dBd.   It is important to note that antenna gain is different than amplifier gain. Antennas do not have a power source that allows the antenna to create additional energy to boost the signal. An anten...
dBi vs. dBd summary
Category: Miscellaneous
dBi and dBd are used to measure the focusing power (gain) of antennas. MaxStream specifies all antennas in dBi only.   dBi is a measurement that compares the gain of an antenna with respect to an isotropic radiator (a theoretical antenna that ...
Radio Emission Designation And Modulation Type For Digi RF Radios
Category: Miscellaneous
9XStream/9XCite Modulation Type: FSK Emission Designation: 260KF1D 24XStream Modulation Type: FSK Emission Designation: 400K0F1D 9XTend Modulation Type: FSK (@9600 baud), GFSK (@115200 baud) Emission Designation: 350KF1D (XT09) EmissionD...
XTend firmware revision history
Category: None
Firmware revision history for the XTend radio modems XTend version numbers from 2000 on will have 4 significant digits. A version number is reported by ATVR with 4 numbers. All numbers are hexadecimal and can have a...
Binary Command Programming Exercise
Category: Configuration
It is often necessary to configure an RF module at a much faster rate than AT commands will allow. In such cases the XStream, XTend, and XSC RF modules offer a Binary Command Mode option. This article is an exercise on how to use Binary Command Mode....
Polling Mode for the XTend Radio Modem
Category: Configuration
The polling feature on the XTend allows the user to poll their remotes in a controlled organized fashion. This feature may come in handy for point to multipoint systems where all of the remotes are individually addressed and the user wishes to have t...
Application Note - XBee Antennas
Category: Hardware
This document presents practical information regarding the performance of the XBee and XBee-PRO RF Modules. The focus will be on the attributes of the different antenna options that are available to the modules. This information is intended to assist...
XPress Ethernet Bridge (XEB) Power Consumption
Category: Hardware, Installation
XEB09-C (Indoor) The XEB09-C has a linear regulator inside that supplies power to the circuitry. The normal recommended input voltage is 4.5-9.0 VDC only. To use voltages outside the recommendation depends upon the temperature. 4.5 - 9 VDC for -40 t...
Request For Quote (RFQ) for performing custom work requests
Category: Miscellaneous
Because of MaxStream''''s excellent engineering department and superior products, we frequently get requests to customize existing products or to develop new products to meet special application requirements. MaxStream is not a ''''job shop'''' or cu...
Point to Multipoint--broadcasting or polling
Category: Configuration
There are several ways to configure a point-to-multipoint polling system. The XStream, XCite, XTend, 802.15.4 and DigiMesh modules come default in a peer-to-peer broadcast mode where if any radio transmits all other radios receive the message and pas...
Which RF connector is better to use: MMCX, RPSMA, or U.FL?
Category: Hardware
Digi radios come in a variety of antenna options. The options that allow you to connect an external antenna are RPSMA, MMCX, and U.FL. RPSMA is the more traditional antenna connector, however if the radio is going to be inside of an enclosure, the...
XBee, ZigBee, and 802.15.4 Compatibility
Category: Configuration, Hardware
"Is the XBee module compatible with other ZigBee and 802.15.4 devices?" XBee radios are 802.15.4 and ZigBee network compatible and can reside in and around existing 802.15.4 and ZigBee networks. By default, the XBee contains some MaxStream proprieta...
Reliability: Introduction to how addressing and retries work
Category: Configuration, Troubleshooting
In most communication systems, it is desirable for data not only to reach the destination, but also for the data to arrive in a reliable and consistent manner. In general, wireless communications tend to be subject to more interference and lost data ...
Interfacing Digi OEM RF Modules to Microcontrollers
Category: Hardware
Digi radios are compatible with microcontrollers from a variety of vendors. For this reason, Digi does not make recommendations for choosing a specific microcontroller to interface with our radios. However, we can offer a few feature suggestions to c...
Which Radio Does Digi Recommend for Wireless Video Applications?
Category: Installation
The XPress Ethernet Bridge (XEB) is well-suited for video applications that require longer range distance (1000ft non-line of sight) using medium or low video resolution and medium or low frame rates (frames per second). For video applications with h...
Auxiliary Supply Voltage to Digi Radios
Category: Hardware, Installation
Digi radio interface boards are configured to supply voltage through the standard barrel jack or pin 9 of the DB9 connector. Below, one will find instructions on how to supply voltage through pin 9 of the DB9 connector on vari...
Using Port Monitoring Software for Troubleshooting
Category: Miscellaneous, Troubleshooting
Some integrators who start with a working hard-wired application may find they are not successful when substituting the radios for the wired connection. The best troubleshooting approach is to isolate the problem. A good starting point is to ensure t...
Vendor IDentification (VID) Number
Category: Configuration
While the proprietary frequency hopping modulation and the number of networks and addresses can make it very difficult for an outsider to eavesdrop on communication, it would be possible for another MaxStream radio to "listen in" on communications pr...
Antenna Connection Options
Category: Hardware, Installation
In order to comply with FCC rules and obtain a "modular" certification, it is required that Digi radios utilize a "non-standard" connector. This is to ensure that the radios are used only with approved antennas. Below are the various antenna options ...
XCite Firmware Revision History
Category: None
Firmware revision history for the XCite radio modems. For reference, in the Version revision number x indicates: 1 = 9600 hopping, 2 = 9600 single channel, 3 = 38400 hopping, 4 = 38400 single channel. Table of contents Beta  Rele...
Class 1 Division 2 Environments and Digi's RF Modems
Category: Installation, Hardware
Why purchase a product with the certification? Having a product with any of the hazardous certifications allows you the ability to offer or place a wide range of products (PLC''''s, Flow meters, monitors, etc.) in locations you may not be able ...
Wireless CAN (Controller Area Network)
Category: Miscellaneous
The CAN (Controller Area Network) serial protocol was originally designed to be used for communication between sensors and computers in automotive applications. Since its inception it has grown to be used in a number of different commercial and indus...
Using Digi Radios With the HART Protocol
Category: Miscellaneous
The HART protocol is an industrial communications protocol that provides 2-way digital communications. The HART protocol can be operated in a point-to-point or point-to-multipoint configuration. The protocol uses a digital FSK...
802.11g WiFi (2.4GHz) vs. XPress Ethernet Bridge (900MHz)
Category: Installation, Troubleshooting
Speed vs. Range 802.11g''''s primary function is to transfer data at high speeds (54 Mbps over-the-air and 35 Mbps streaming) at a short range (<300 ft indoors). For long distances the 2.4 GHz wave is smaller and does not penetrate obstructions ...
802.15.4 and ZigBee
Category: Configuration
Creating wireless networks can be done using a variety of RF protocols. Some protocols are proprietary to individual vendors, others are industry standards. This Application Note will explore the ZigBee protocol industry standard for data transmissio...
Sleep Timing, Retry Timing, and Encryption Throughput
Category: Configuration, Troubleshooting
Below are timing charts showing details associated with transmit/receive timing of our modules. Note that next to each module type is the firmware version. Timing schemes may vary by firmware version. Sleep Mode Timing Modem (firmware version...
Does Digi offer or recommend breadboards for developing with OEM RF Modules?
Category: Hardware, Troubleshooting
Digi does not sell any breadboards for development. The following provides some recommendations. 9XStream/24XStream, 9XCite XStream and XCite OEM RF Modules use a standard 2.54mm (0.1) spacing head...
Polling Mode for the 9XTend Radio Modem
Category: Configuration
The polling feature on the 9XTend allows the user to poll their remotes in a controlled organized fashion. This feature may come in handy for point to multipoint systems where all of the remotes are individually addressed and the user wishes to have ...
Analog to Digital Conversion on the XBee 802.15.4
Category: Configuration, Configuration
The basic concept behind A/Ds or ADCs (Analog to Digital Converters) is to allow the analog signals to be converted to a digital format that can be easily read/transmitted in digital form. The XBee and XBee-PRO have integrated A/Ds that allow the mod...
XTend Temperature Performance
Category: Installation, Troubleshooting
The 9XTend radio is a 1 Watt Frequency Hopping Spread Spectrum radio. The FCC and Canadian agencies have limited the amount of power that radio can broadcast in the 902 -928 MHz ISM band. While there are range advantages to transmitting at 1 Watt, on...
XBee/XBee-PRO Series 1 ZigBee Module Firmware Revision History
Category: None
ZigBee firmware revision history for the XBee/XBee-PRO radio modems. 10/25/2007 - MaxStream/Digi is canceling the ZigBee Beta firmware offering for our XBee/XBee-PRO Series 1 modules. Due to some necessary hardware changes we unfortunately will not ...
Repeater functionality in Firmware
Category: Configuration
Digi has developed firmware which will allow the XStream and XTend modems to act as repeaters. Repeaters can be used in a wireless network using the XStream or XTend Radio Modems to extend range and reliability. Two repeater network configurations ar...
What is API (Application Programming Interface) Mode and how does it work?
Category: Configuration
API (Application Programming Interface) mode is a frame-based method for sending and receiving data to and from a radio's serial UART. The API is an alternative to the default transparent mode. The API allows the programmer the ability to: Ch...
How Increased System Gain Relates to Range
Category: Installation, Miscellaneous, Troubleshooting
When calculating Fade Margin or performing a Link Budget Analysis, the total system gains and losses can indicate how dB relates to achievable distance. Receiver sensitivity, power output, antenna gain, and antenna cable attenuation, coupled with Fre...
Sample ZigBee network using XBee radios
Category: Configuration
In this example, a total of three XBee radios will be networked. There are some network limitations involved, but the network can support up to thousands of nodes. Adding additional nodes can be done by repeating the steps outlined in this article. ...
XBee 802.15.4 Addressing
Category: Configuration
The 802.15.4 RF protocol uses addressing to distinguish one radio from the next and prevents duplicate data packets. It is very important that each XBee module have a unique source address (MY) to prevent non-duplicate messages from being ignored as ...
XBee 802.15.4 Digital Input/Output Line Passing
Category: Configuration
The basic concept behind Digital Input/Output (DIO) lines is to pass a digital signal on the DIO pins, in addition to the serial UART data that the XBee sends. The XBee is capable of directly sending these DIO signals from one module to another witho...
Modbus Protocol
Category: Installation
Modbus is a serial protocol commonly used in industrial automation applications. MaxStream XTend radio modems support Modbus-ASCII and Modbus-RTU with no special configuration. In fact, the radio modems are designed to be transparent (the application...
XBee ZigBee Route Discovery and Network Address Discovery
Category: Configuration
In ZigBee there are two important forms of discovery that allow one node to locate and send packets to another node. These two methods are called Route Discovery and Network Address Discovery. Route Discovery: In order for an XBee module to sen...
XBee Cyclic Sleep Example: Indirect Messaging
Category: Configuration
Sleep modes can be used to effectively reduce power consumption and extend battery life. Indirect messaging is one way in which the XBee family of radios can conserve power through periodic sleep and wake cycles. During these sleep cycles, a base nod...
Range Testing with a ZigBee Mesh Network
Category: Configuration
This test is designed to allow the user to quickly establish a functional ZigBee Networking Range Test. Minimum required amount of hardware to run a ZigBee Range Test: Three XBee modules, two loaded with XBee ZigBee Router AT Firmware and one...
Installing the USB Driver
Category: Installation
Before installing the driver, make sure you have the PKG-U device and the X-CTU installation disk in your PC. If you do not have a Digi CD, you can download the USB driver from our web site*. You may also want to verify if you have sufficient privile...
Voice over Internet Protocol (VoIP) using Digi radios
Category: Installation
VoIP (Voice over Internet Protocol) communication can be used to transmit voice conversations over a data network using Internet Protocol. VoIP operates by sending voice information in digital form in packets, rather than in t...
Antennas - An Introductory Guide
Category: Hardware, Miscellaneous
This white paper is intended as a guide to understanding how antennas transmit and receive electromagnetic waves. An explanation of what electromagnetic waves are, and how they travel will be discussed. Then, by studying a half wave dipole antenna, w...
Escaped Characters and API Mode 2
Category: Configuration
This article assumes the reader already has a general understanding the API structure, and how it can be used. This article is intended to relate the difference between API modes 1 and 2. For more information on what the API command structure is and ...
Adaptors for Host Serial Connections
Category: Hardware, Installation
Serial RS232/485 communication through a DB9 connector is the most common interface for Digi radios. Many PCs have a limited number of serial ports from which to connect peripherals, and often times, laptops are not even equipped with serial COM port...
RoHS Certificate of Compliance
Category: Miscellaneous
RF Products as of 1 June, 2013 The wireless devices identified in this certificate are in compliance with the European Union Directive 2011/65/EU on the restricted use of certain hazardous substances (RoHS Directive / RoHS II Directive). Based o...
Converting the XBee PWM to an analog voltage for DAC (Digital to Analog Conversion)
Category: Configuration
The XBee 802.15.4 (Series 1) radio supports Analog Line Passing, this allows you to pass an analog voltage wirelessly without the need for an external microcontroller. The 802.15.4 XBee has an ADC, but does not have a DAC. In order to provide an equi...
The Serial Break Condition on XStream radios
Category: Configuration
A Serial Break condition is defined in the context of asynchronous serial data transmission as a series of null bits longer than a single character, including the start and stop bits. In other words, the UART expects to see a stop byte. Many UARTs si...
Does Digi provide sample code for accessing the radio's UART?
Category: Miscellaneous
No, we do not. All Digi radios are designed to operate transparently with existing products. The application or device simply needs to be able to read and write to the UART or COM/serial port. If you are not sure ho...
The AT Command Set
Category: Configuration, Miscellaneous
The AT command set, also known as the Hayes command set, was originally developed for use with the Hayes modems in the 1980s. Many modern dialup modems are still based around this standard. The term AT command comes from the use of the ASCII characte...
Calculating the Checksum of an API Packet
Category: Configuration
The API operation of the radios (XTend and XBee) requires that communication through the UART or serial port of the radio be done through a structured interface where data is communicated in formatted hexadecimal frames. New frames begin with the del...
XBee firmware revision history and identification
Category: None
XBee ZigBee (Series 2) Firmware Identification XBee ZigBee firmware version numbers will have 4 significant digits. All numbers are hexadecimal and can have a range from 0-F. A version can be reported as "ABC" or "ABCD". Digits ABC are the main rele...
Agriculture Monitoring with XTend Mesh
Category: Installation
Crop-growers in North America are benefiting from Digi's proprietary DigiMesh protocol, now implemented in firmware on the long-range 900 MHz XTend RF Module. An innovative OEM has developed a unique agriculture monitoring system based on this new ...
ZigBee Absolute Addressing
Category: Configuration, Miscellaneous
Consider the problem of non-unique ZigBee addressing in this medical application:Figure 1: Inpatient heart monitors (EKGs) transmit signals to a central PC at the nurses station. Nurses monitor the displayed heart patterns and respond to any alarm s...
Digi PKG Troubleshooting Questions
Category: Troubleshooting
When working with Digi PKG (Boxed) Modems, there are some common troubleshooting steps that you can perform to help diagnose the source of the problem you are having. These are the same questions that support will ask when troubleshooting a communica...
The Major Differences in the XBee Series 1 vs. the XBee Series 2
Category: Miscellaneous
The two most common RF radios that are available from Digi are the Series 1 and Series 2 XBee. The Series 1 and Series 2 modules are quite similar, but selection of a module should be based upon application specific needs. All XBee radios...
ZigBee Encryption
Category: Configuration
ZigBee supports the 128-bit AES (Advanced Encryption Standard) encryption to encrypt data on a ZigBee network. Following are answers to frequently asked questions regarding encryption on ZigBee networks. 1) Are ZigBee/802.15.4 Sniffers able to decip...
I am installing a DC-powered Hubport in an automobile. Do I need to put a fuse inline? If so, what kind of fuse?
Category: Hardware, Installation, Miscellaneous
A fuse is not needed because we have a built-in current limiter.
How do I update my pre-SP1 .NET Connect ME
Category: Configuration, Troubleshooting
How do I update my pre-SP1 .NET Connect ME For those interested in upgrading to v2.1, please contact Technical Support
I am observing one or more of the following problems using the Edgeport Configuration Utility on my PC running Windows Vista:1. "Grayed-out" buttons (not clickable).2. COM port assignments all set to 0, and an "Error 2. The system cannot read the specified file" when trying to change the COM port assignments.3. Port(s) displayed as "Disabled".
Category: Configuration, Miscellaneous, Troubleshooting, Installation
Older Windows 2000/XP/2003 drivers will not function properly on a Vista PC. If one of these older drivers (v4.20 or before) was installed, use the following workaround:1. Disable UAC (User Account Control):1A. Enable the Run comman...
The Edgeport Industrial Installation Guide only shows a 4-wire (2 twisted pairs) diagram for the Edgeport/1i. Is it possible to use the Edgeport/1i in a 2-wire (1 twisted pair) configuration?
Category: Configuration, Hardware, Installation, Miscellaneous
Yes, this is possible. In the Edgeport Industrial Installation Guide, follow the 2-wire diagram for the Edgeport/2i, which is listed just below the Edgeport/1i section.
What type of Public Key Authentication do the Portserver TS and Digi One IAP models support?
Category: Configuration, Miscellaneous
For SSH version 2 public key authentication support on the Portserver TS and Digi One IAP products, DSA public keys are supported, RSA public keys are not.
Passport--Authorization fails on Cisco ACS server 4.1 (Windows version)
Category: Miscellaneous
For Authorization against the Cisco TACACS+ server new service types are required. In the Cisco ACS server configuration page go to Interface Configuration/TACACS+ (Cisco) and add following new Services: Service : port / protocol : ip Service : cli ....
I am using a Watchport camera for an ID badge application and the printed photos of employees faces are grainy/pixelated. What can I do to improve the quality of the photos printed on the badges?
Category: Configuration, Hardware, Miscellaneous, Troubleshooting
Most likely, the Watchport camera is far away from the subject you are taking a snapshot of.This "long distance" scenario ultimately results the subject's face, which is a small portion of the whole snapshot, being cropped...
How to configure Windows Firewall to allow an AnywhereUSB to connect to a host PC.
Category: Configuration, Installation, Miscellaneous
This can be done one of two ways: 1. Add the AnywhereUSB Configuration Utility as an "Exception". The path to this file is "C:\WINDOWS\system32\AwUsbCfg.exe". 2. Add exceptions for ports 3422 TCP and 3422 UDP.
Dimensions (with datasheet) for DC locking barrel power connector found on a number of Digi Portserver, Connect, ConnectPort, and XBee adapter power supplies.
Category: Hardware, Miscellaneous
Dimensions: Concentric Barrel Plug - 2.1mm x 5.5mm x 9.5mm Barrel - 9.5mm longInner dimension - 2.1mmOuter dimension - 5.5mm +12V (Center)RTN/GND (Outside) Download the connector datasheet here
The Digi Discovery Tool times out when trying to assign an IP address to a device, and returns a message Code -2.
Category: Configuration, Miscellaneous, Troubleshooting
We have seen this on a HP switch, model ProCurve 4104gl, but is most likely relevant on other appliances: In HP's Best Practices in setting up your switch, HP has you enter in the command "no ip icmp unreachable". This will cause the ADDP protocol th...
Using ssh with public keys to the PortServer TS
Category: Configuration
Using ssh with public keys to the PortServer TS PuTTYgen: Open PuttyGen Check ?SSH-2 DSA? if TS Generate the key in PuTTYgen. Do not put in a passphrase Cut & Paste the Public key to "notepad" as displayed in the PuTTYgen window (do n...
Setup VPN from Digi ConectPort device using dynamic IP address to Juniper Netscreen 5GT with a static IP address
Category: Configuration
Setup VPN from Digi ConectPort device using dynamic IP address to Juniper Netscreen 5GT with a static IP address   Environment:   Juniper has a static IP address DIGI acquires a Dynamic address from mobile provider     Jun...
Pinout for Portserver II 16 power supply connector
Category: Hardware
Pinout of the Portserver II 16 Power connector are as follows: 1 -- COM2 -- GND3 -- +5v4 -- -12v5 -- +12v
Serial Cable Pin Outs for DIN Connector on HP9000 Servers
Category: Hardware, Miscellaneous
DIN connector front view 2 1 4 __ 3 6 || 5 ^ | | KEY DIN Connector Digi RJ45 (8-pin) 3 4 4 ...
PortServer TS and Digi One Product POST and Firmware Ugrade Procedure
Category: Configuration, Miscellaneous
The easiest method for upgrading the firmware is by using the HTTP method from the Web configuration. It is very important to confirm the POST image version is current prior to updating the firmware image! The current POST and firmware versions ...
Respawn Errors Seen When Rebooting Linux RealPort Server
Category: Configuration, Troubleshooting
Adding "sleep 10" towards the end of the /etc/init.d/dgrp_daemon file will help to prevent the RealPort daemons from starting ahead of /etc/inittab.
Transparent Printing Causes the Port to Lock Up in SCO OpenServer 5.x
Category: Configuration, Miscellaneous, Troubleshooting
Deactivate the fastcook setting on the tty port to resolve this behavior: # ditty -fastcook ttyx## Where ttyx## represents the actual tty device. This setting may be added to a start up script (such as: /etc/rc.d/8/userdef) to configure the set...
Configuring a Serial Tunnel or Bridge with Digi PortServer and Digi One Products Using the Command Line Interface
Category: Configuration
First determine which unit will be establishing the connection. Here is an example configuration for port 16 on a remote PortServer unit. The following commands are issued from the root prompt of the Digi unit: #> set port range=# dev=term auto=o...
Collecting Technical Support Logs for Digi WAN Cellular Devices
Category: Troubleshooting
Trace Information for Digi Cellular Devices   To collect the traces, it is necessary to use the Digi device command line interface (CLI) which may be accessed via local serial port login, telnet or SSH.    Use a terminal emu...
Example application using the XPress Ethernet multipoint bridge
Category: Installation, Miscellaneous
An industrial automation company uses Digi's Multipoint XPress Ethernet Bridges (XEBs) for SCADA (Supervisory Control And Data Acquisition). Rockwell Automation's market-standard Allen-Bradley Ethernet PLCs are connected to data/control points in a...
Can I convert an XBee/XBee-PRO ZNET 2.5 Module to a ZB Module?
Category: Hardware, Miscellaneous
Can I Convert an XBee/XBee-PRO ZNet 2.5 Module to a ZB Module? Yes, and there is no charge. Download the ZNet 2.5 to ZB Conversion Kit here. Please contact Support if you have any questions.
How do I configure my Digi Cellular Gateway to connect to Connectware Manager?
Category: Configuration, Installation, Troubleshooting
Configure Digi devices for use with Digi Connectware Manager 1. Using a web browser, enter the IP address for your Digi device via its IP address (usually 192.168.1.1). For more help logging into your device, see the Quick Start Guide included in t...
I get the following error message when trying to install my Edgeport: "Device Install Error", "Windows could not load the installer for IonMultiPortSerial. Contact hardware vendor for assistance."
Category: Installation
1. Download the following Edgeport Configuration Utility: http://ftp1.digi.com/support/utilities/edgeport.exe2. Run that file, click the Advanced tab, click the Uninstall button and reboot the PC when prompted.3. After Windows loads, you ...
General tips for troubleshooting the ConnectPort Display M22
Category: Configuration, Installation, Miscellaneous, Troubleshooting
1. If you look at the front panel of the unit, the System Status LED should blink green (slowly) and the two USB port LEDs should be solid green. You should see this behavior after the unit has booted, which takes about 15 seconds, ...
How can I obtain the software enhanced 1280x960 resolution that is listed in the Watchport camera spec sheet? Also, what does software enhanced mean?
Category: Configuration, Hardware, Miscellaneous
The "native" resolution of both the Watchport/V2 and Watchport/V3 cameras is 640x480. This is a specification related to the CCD, which is the imaging chip inside the cameras. What this means is that, hardware-wise, both c...
USB device compatibility with the AnywhereUSB.
Category: Hardware, Miscellaneous, Troubleshooting
The AnywhereUSB is a network-attached USB 1.1 hub. While theoretically any USB device should work, realistically it has limitations, some of which can be worked around and some of which cannot. The following USB devices are COMPATIBLE with the Any...
Technical explanations of camera control settings for the Watchport/V2 and Watchport/V3 cameras, using the DirectShow driver.
Category: Configuration, Miscellaneous
Video Compression (checkbox) = This controls how the data is transferred over the USB.Unchecked: YUY2 data is transferred from the camera to the camera driver;Checked: MJPG data is transferred from the camera to the camera driver;Co...
What is a solid procedure to test an Edgeport? (This procedure should be followed before submitting an RMA request for an Edgeport.)
Category: Miscellaneous, Troubleshooting
1. Download the latest Edgeport driver (the .exe version) and extract it to the default  c:\temp location. Before you extract it, delete the folder c:\temp if it already exists.2. Reboot the PC.3. With no serial cables or devices attached to the ...
Installation of the AccelePort C/X, XEM, Xr (920) Source RPM driver in SuSE 9.x Linux
Category: Installation
Download the latest driver from the Digi web-site at: http://www.digi.com/support/productdetl.jsp?pid=1385&osvid=116&tp=1&s=0 Source rpm driver compilation/installation instructions for SuSE: First, confirm the prerequisite packages...
LPD remote printing configuration with UNIX
Category: Configuration
The Digi unit should have the serial port profile of "printer". Also, the lpd service should be activated (under Network -> Network Service Settings). Here is the information for lpd configurations and the appropriate remote printer names used i...
PCI-X adapter is not detected in HP DL145 system running Linux
Category: Troubleshooting
Within the system BIOS menu, select the ''Advanced'' tab. In the ''Advanced'' window there is ''MCFG Table: [Enabled] This must be set to: ''MCFG Table: [Disabled] Otherwise, Linux will not see the PCI-X slots correctly. One can use the ''ls...
AccelePort RAS modem does not hang up after call using mgetty
Category: Configuration, Troubleshooting
These adapters use Rockwell chipsets, when using the recommended init-string, mgetty will recognize DCD as high and force a hang-up. Here are the lines added to /etc/mgetty+sendfax/mgetty.config: port ttyG0_03init-**** "" \d\d\d+++\d\d\dATQ0V1E0 OK...
Digi NEO adapter is not recognized in Linux
Category: Installation, Troubleshooting
This can be caused by a conflict with the in-kernel jsm driver, where it has claimed the adapter. Check to see if the jsm module is loaded: # lsmod | grep jsm If so, unload the module: # rmmod jsm The jsm module, should be renamed to pre...
When using RealPort in Linux, the device permission settings applied with dgrp_gui or dgrp_cfg_node do not stay after rebooting
Category: Configuration, Troubleshooting
Most newer Linux distribution versions and kernels now use UDEV for device creation. When using UDEV all permissions are now set by UDEV, the driver dgrp_gui/dgrp_cfg_node permission settings no longer control these settings on newer kernels/distribu...
How to configure tty device group assignments on Linux hosts using UDEV
Category: Configuration, Troubleshooting
When using the Linux dgap driver, the file /etc/udev/rules.d/10-dgap.rules can be edited. A single line was changed from: KERNEL=="tty_dgap*", PROGRAM="/usr/sbin/dgap_udev %k", NAME="%c", OPTIONS+="last_rule" to: KERNEL=="tty_dgap*", PROGRAM="/u...
When running a loopback test on a Digi NEO adapter using dpa.dgnc, the screen returns to the port status and the loopback test results do not display
Category: Troubleshooting
Making an adjustment to the UDEV rules will provide a quick work around: Edit /etc/udev/rules.d/10-dgnc.rules Change this line: KERNEL=="tty_dgnc*", PROGRAM="/usr/sbin/dgnc_udev %k", NAME="%c", OPTIONS+="last_rule" To: KERNEL=="tty_dgnc*", PROGR...
Installing/compiling the RealPort driver using the source RPM in Debian Linux
Category: Installation
After downloading the most recent driver release from the Digi web site, issue the following commands from the Linux root prompt, where (arch) represents the architecture (i.e.: i386, x86_64) and (ver) represents the driver version: # script # rpmb...
The following error is seen in SCO OpenServer: xxevent (0x00000000) port 0x00000000, cmd 0x00000000, b0 0x00000000 err: Error log overflow
Category: Troubleshooting
This means the firmware is sending the driver completely invalid events. This would usually indicate the adapter is failing or there is possibly a hardware contention. The Error log overflow porting is being reported by the operating system from t...
Is it possible to have the tty start at 01 instead of 00 for port 1 when using Linux RealPort?
Category: Configuration, Miscellaneous
Port names can be changed to start at 01 (i.e. ttya01) instead of 00 (i.e. ttya00) on systems running udevd by modifying the UDEV rules: Edit "/usr/bin/dgrp_udev" and find this line: TMPPORT=`echo $STRING1 | /bin/awk '{print $4}'` And add ...
The following error is reported in Linux using the AccelePort XP/RAS dgdm driver: dgdm_triboot(0) - Adapter download error! We did not finish! state=0xfffffffe, status=18 DGDM - ERROR STATUS: TRIBL_FEP_ERROR
Category: Hardware, Troubleshooting
These types of errors are always indicative of a problem with either the PCI slot, memory conflict, irq conflict, or the adapter itself is failing. If the system has more than 4 Gig. of memory, please be sure the latest driver candidate is being use...
Configuring a Printer Using CUPS in Linux
Category: Configuration
Configuring your RealPort printers with CUPS in Red Hat. Here are the steps taken for configuring a printer: Point the web browser to http://localhost:631 Select [Add Printer] Fill in the name, location and description. Select the "Seria...
Is the AnywhereUSB voltage input auto-sensing? What input voltage range does the AnywhereUSB accept?
Category: Hardware, Miscellaneous
Yes, all of the current AnywhereUSB models (2/5/14 and TS 44 to-date) use power adapters rated 100-240VAC 50/60Hz auto-sensing.
My Edgeport is listed as a "TUSB 3410 boot device" in Device Manager and won''t accept the Edgeport driver.
Category: Hardware, Installation, Miscellaneous
Unfortunately, your hardware is defective, so you''ll need to get an RMA processed to have your unit either repaired or replaced. Contact USB technical support for further details.
Can the Edgeport/21 or Edgeport/421 parallel port be used with a license key / security dongle?
Category: Hardware, Miscellaneous
We have never seen one of these devices work on a USB to parallel port, such as the one on the Edgeport/21 and Edgeport/421. Two reasons: A. The software is looking for a LPT(X) port which a USB to parallel port cannot provide in modern Win...
My Edgeport is failing the digital loopback test feature of the Edgeport Configuration Utility. Does this mean my Edgeport is defective?
Category: Configuration, Miscellaneous, Troubleshooting
The Edgeport's confidence test should be run a certain way. Otherwise, the results may be mixed and unreliable. Here is the correct procedure:1. If you have any software that interfaces with COM port numbers which starts up automati...
Using the explicite transmit frame to support ZDOs (ZigBee Device Objects) in the XBee API.
Category: Configuration, Installation, Miscellaneous
The ZigBee Device Profile is a management and discovery service layer supported on all ZigBee devices. Like all other profiles, the ZigBee Device Profile defines a set of clusters that can be used to perform a variety of advanced network management a...
How do I install and use the Embedded Kit Gateway Viewer application?
Category: Miscellaneous
The Digi Embedded Kit Gateway Viewer application is designed for use with the following components: ConnectPort X2, X4, or X8 Gateway RS232 Adapter DB9 Loopback Plug inserted in RS232 Adapter's DB9 connector 1-Wire Sensor Adapter with Watchport T...
WIBU USB license dongle/key does not install when connected to an AnywhereUSB. The symptom of this behavior would be a yellow warning icon related to the WIBU dongle in Windows Device Manager.
Category: Miscellaneous, Troubleshooting
This issue was resolved in the v3.01.01 AnywhereUSB beta/pre-release driver (posted 8/6/10). Update the AnywhereUSB driver to the latest version to resolve this issue. You may need to also update the WIBU driver to the latest version.
Sending data through an 802.15.4 network latency timing.
Category: Configuration, Hardware, Installation, Miscellaneous, Troubleshooting
How long does it take to send data through an 802.15.4 network?   Digi's XBee Series 1 radio modules run 802.15.4 firmware, which allows them to transmit data in a point-to-point, peer-to-peer or point-to-multipoint (star) network architect...
How can I reset my AnywhereUSB to factory defaults?
Category: Configuration, Hardware, Miscellaneous, Troubleshooting
(Legacy) AnywhereUSB/5: You can use the "AwRescue" command-line utility to reset a (legacy) AnywhereUSB/5 to factory default settings, which simply disables the DHCP client and gives the unit the default static IP address / subnet mask of 192.168....
AnywhereUSB periodically rebooting and/or disconnecting from the host PC.
Category: Miscellaneous, Troubleshooting
Symptoms that suggest this kind of behavior may be happening are things like low AnywhereUSB Uptime values, software applications/utilities erroring that they can't find related USB devices that are connected to the AnywhereUSB, errors in the Anywher...
I have two LED''s on either side of my Wavespeed/S. What is the functionality of each?
Category: Configuration, Hardware
There are two system leds on the Wavespeed/S. The green one is for status messages and the red one is just for power up. The red one should only be solid during the initialization of the device. Once the device is initialized the re...
When I run my Wavespeed Configuration utility I am presented with two choices, SPP server and Cable Replacement. Which one should I use?
Category: Configuration
There are two ways to configure a Wavespeed. Descriptions of each are below:Cable Replacement ModeCable replacement mode is used if you have two Wavespeed/S products that you''re using to "replace your cable" with. The uni...
I am not able to make a successful bond between my two Wavespeed units.
Category: Configuration
CAUSES:If you are unable to make a successful bond between your Master Wavespeed and your Slave Wavespeed it''s usually because you have the units to close together. Please try extending the distance between the two units and trying again. If that do...
I am not able to use my serial device on my Wavespeed/S using two Wavespeed''s in "Cable Replacement" mode. Using the same cable hooking up my serial device to the onboard serial port works just fine. What am I doing wrong?
Category: None
There are two configuration settings when using the Wavespeed configuration utility that you need to be aware of.Com Port ParametersIt''s very important that both wavespeeds (master and slave) are setup with the exact same com port parameters as what...
I would like to update the firmware on my Wavespeed/S, how do I do this?
Category: Hardware, Installation
Updating the Wavespeed FirmwareDigi International does have firmware for the Wavespeed/S but it is not kept on the company website. If you feel that you may need to reflash or update your firmware please contact technical support. Support will work w...
How do I reset the DC Wan 3G to Factory Defaults?
Category: Configuration, Hardware, Troubleshooting
The unit has a small recessed button hole which is marked "RESET" on the Side panel next to SIM Garage. Power the unit off (unplug the power supply for the unit). With something that is not sharp, like bent paperclip or similar, press and hold down t...
How do I use the Customization (chage the web looks and feel, logo, etc.) feature on my Digi Gateway?
Category: Configuration
On a Digi Gateway (Digi ConnectPort X, Digi ConnectPort WAN, etc.), go to the customization page (add "admin/customization.htm" after the units IP address). Example: http://x.x.x.x/admin/customization.htm Further Documentation on the customization...
Is there an adapter board for the Digi Connect ME?
Category: Hardware, Troubleshooting
Digi International does not have an official adapter board, but users have created them in the past, such as:http://bansky.net/blog/2008/05/adaptor-board-for-digi-connect-me/
How do I recover my Digi ConnectPort WAN?
Category: Troubleshooting
Digi ConnectPort WAN Firmware Recovery Procedure Introduction: This document outlines the procedure for recovering the firmware on the ConnectPort WAN VPN. Tools needed: ConnectPort WAN VPN Phillips screwdriver PC or laptop Serial Cable (n...
How do I set up my ConnectWare Manager to automatically update firmware on my devices?
Category: None
Connectware Manager Procedure to Setup Automatic Firmware Upgrades on Digi Devices Introduction: This document outlines the procedure for setting up automatic upgrades on Digi devices within ConnectWare Manager Tools needed: ConnectWare Manag...
Unable to use the Dialog Menu in shipping NET+OS image to set wireless encryption and authentication.
Category: Configuration, Installation, Troubleshooting
Early versions of NET+OS did not support wireless encryption or authentication, so to maintain backwards compatibility with the NVRAM structure, configuring wireless encryption or authentication is not allowed in the shipping image. To use wireless ...
Using modulefinder Python Tool to Determine which Files to Load
Category: Configuration, Installation, Miscellaneous, Troubleshooting
When developing Python programs to run on the Digi gateway (Digi WAN, Connect Port X2, X4, X8, etc.), it is useful to have a tool that can tell you dependancies. For most programs, determining which files should be moved onto the Digi device should b...
Debugging joining in a XBee ZigBee ZB network using the AI command.
Category: Configuration, Installation, Troubleshooting
In a ZigBee network, routers and end devices must discover and join a network before they can communicate with other ZigBee devices. The XBee ZB firmware includes a number of AT commands that can be used to configure the ZigBee joining parameters (i....
AnywhereUSB Configuration Utility error "An error occurred while attempting to retrieve your network discovery list"
Category: Configuration, Installation, Miscellaneous, Troubleshooting
This error may happen upon launching the AnywhereUSB Configuration Utility or attempting to connect to/disconnect from an AnywhereUSB after launching the utility.  You may not be able to Connect to the specified host computer if you receive...
What is the voltage output of the four PlusPower USB ports on the Hubport/4+ and Hubport/4c+ products? For example, are they all 12V? Are they all 24V? Something else?
Category: Hardware, Miscellaneous
Port #1 (furthest to the left) is 24V. The remaining ports, 2-4 are all 12V. The picture at the top-left of the product datasheet (as of 05-21-2009) must have been taken early on, so thats why those ports are all black colored. If you look at the ac...
ConnectPort Display M22 CE FAQ
Category: Hardware, Miscellaneous
What kind of CPU does the CPD M22 CE have? MIPS32. Windows CE may call it MIPS-II. Which version of Windows CE is installed? Windows CE 5.00 What is the latest EOS (Embedded Operating System) that I should be running on my unit? v...
Summary of the differences between the ConnectPort Display models
Category: Hardware, Miscellaneous
Digi offers three ConnectPort Display models: 1. ConnectPort Display (P/N 301-1180-01). The ConnectPort Display is primarily intended to remotely access a PC over an IP network. In this scenario, we call the PC the "host PC". Remote access is a...
My AnywhereUSB is connected to the host PC and working, but it does not re-connect after I reboot the host PC.
Category: Configuration, Miscellaneous, Troubleshooting
Once an AnywhereUSB is connected to a host PC and installed, it should automatically re-connect if the host PC is rebooted. If this does not seem to be happening, to troubleshoot this issue, reboot the host PC (re-create the issue) then note the "Sta...
USB license dongle attached to an AnywhereUSB cannot be found by related, protected software.
Category: Miscellaneous, Troubleshooting
Please try the following suggestions, one at a time, starting with #1. 1. Ensure the USB license dongle itself is functional, by connecting it directly to a physical computer (not to an AnywhereUSB).  Next, install the proper dongle...
Shipping Digi Connect ME 4MB modules have an updated flash chip which is not supported by the old linux kernel 2.4.22 flash driver. LxNETES-2.3 might not boot anymore on some modules.
Category: Troubleshooting
Since 2012 September, shipping Digi Connect ME 4MB modules (DC-ME4-01T-C) might have an updated flash chip, Micron M29DW323DB, which is not supported by the old linux kernel 2.4.22 flash driver. Programming a linux image into a Digi Connect...
How do I program my customized firmware or configuration settings to embedded modules for mass production?
Category: Configuration, Hardware, Miscellaneous
Use Expect/Tcl or python scripts to scan serial output and issue appropriate commands (to serial console) to program your firmware.See: http://www.python.org E.g. under Windows use:http://aspn.activestate.com/ASPN/Downloads/ActiveTcl/ And create ...
While compiling LxNETES-2.3 for Digi Connect ME getting: 1638364 bytes (1.6 MB) copied, 0.251166 s, 6.5 MB/s 0: Length must be <= 2048 0: Copy failed make[1]: *** [linux.netos] Error 1 make: *** [linux/linux.netos] Error 2
Category: Installation, Troubleshooting
Make sure you have installed patch_bin Revision 1.2 into: /usr/local/LxNETES-2.3/arm-elf/bin/patch_bin You find it in: ftp://ftp1.digi.com/support/patches/9061connectme1_4p1.tbz2 9061connectme1_4p1.tbz2:software/LxNETES_patch_bin.tgz:LxNETES-2.3/a...
While compiling LxNETES-2.3 for Digi Connect ME getting:make[1]: boothdr: Command not foundmake[1]: *** [linux.netos] Error 127make: *** [linux/linux.netos] Error 2
Category: Installation, Troubleshooting
Make sure you have installed boothdr executable with correct permissions into: /usr/local/LxNETES-2.3/arm-elf/bin/boothdrYou find it in: ftp://ftp1.digi.com/support/patches/9061connectme1_4p1.tbz2 9061connectme1_4p1.tbz2:software/LxNETES_boothdr.tgz:...
Building JFFS2 rootfs fails due to mkfs.jffs2 returns non zero exit code (Aborted). E.g.: /usr/local/DigiEL-5.0/scripts/make_images.sh: line 98: 9723 Aborted mkfs.jffs2 ...
Category: Installation, Troubleshooting
This is a bug in the Linux tool mkfs.jffs2 occuring on some processors/Linux distributions. To fix it, install an updated mkfs.jffs2 binary into your toolchain, e.g. into: /usr/local/LxNETES-2.3/arm-elf/bin/mkfs.jffs2 /targets/yourproject/LxNETES-...
What is the default IP address for ConnectPort X products?
Category: Hardware, Troubleshooting
For the ConnectPort X2 (both Ethernet and Wi-Fi models, python or API access firmware types), the default IP settings are DHCP=on, with IP address of 0.0.0.0. For ConnectPort X4 and ConnectPort X8 Ethernet models with version 2.8.4.x EOS firmwa...
Your U-Boot 1.1.3 environment variables are corrupted which prevents your operating system from booting. You want to reset to the default environment variables compiled into U-Boot. NOTE: during this process you will lose the MAC and have to re-program it.
Category: Configuration, Troubleshooting
Artificially create "*** Warning - bad CRC, using default environment" to force U-Boot 1.1.3 to use compiled in default environment instead of contents of EEPROM with the following U-Boot command: # imm 50 500.2 00000500: fb ? 00...
An error may be seen when installing the rcm package indicating libssl.so.6 and libcrypto.so.6 are needed.
Category: Installation, Troubleshooting
Create a symbolic link to the libssl.so.7 and libcrypto.so.7 packages: # ln -s /usr/lib/libssl.so.7 /usr/lib/libssl.so.6 # ln -s /usr/lib/libcrypto.so.7 /usr/lib/libssl.so.6 Additionally, add the --nodeps flag to the remote manager install script...
What port/socket numbers are used with the Wi-Point 3G Remote Manager Software?
Category: Configuration, Installation, Troubleshooting
The following port numbers are used and will need to be accommodated in firewal configuration for use with Wi-Point 3G Remote Manager: 8005 =shutdown 8443 =https 8080 =http 8009 =AJP Connector 8082 =proxied http 1161, 1162, 1163 =UDP packets8443 =TC...
What purpose is the J1 jumper on the JTAG-header of the ConnectME 9210 module with JTAG?
Category: Hardware
The 3 pin jumper selects the type of reset the user gets when user connector pin 14 "/RST" of the module is pulled low. With J1 pins 1 and 2 shorted, the user pin 14 low will cause a hard reset;with J1 pins 2 and 3 shorted, user pin 14 low causes a ...
I am seeing one or more "multicolor" sections in the picture I am taking with my Watchport/V2 or Watchport/V3 camera. Why is this happening and what can I do to fix it?
Category: Configuration, Miscellaneous
Typically, this kind of symptom is caused by a very white spot (glare) where the "multicolor" area is, in which the AWB (auto white balance) function of our driver is most likely adjusting the RGB (red, green, blue) values for that particular spot to...
Zigbee Layer Acks: How can I be sure that my zigbee end device got data from my Python application?
Category: Miscellaneous, Troubleshooting
This article explains how to configure a Python application''s socket connection so that it waits to hear back from the zigbee end device before proceeding. This is opposed to normal behavior, which is simply sending the data down to the zigbee layer...
LxNETES-3.2 make xconfig might fail with message like: linux/scripts/kconfig/qconf.h: error: extra qualification ' ConfigSettings::' on member 'readSizes' .. make: *** [xconfig] Error 2
Category: Configuration, Installation, Troubleshooting
Modern Linux distributions use Qt 4.4.3 or higher and don't allow to downgrade (without major problems) to a version which does work with the old "xconfig" of Linux kernel 2.4.22. Workaround: use "make menuconfig" For menuconfig you might ...
Can I convert an XBee/XBee-PRO ZNET 2.5 or Zigbee Pro featureset (ZB) Module to a Smart Energy (SE) Module?
Category: Hardware, Miscellaneous
Can I convert an XBee/XBee-PRO ZNET 2.5 or Zigbee Pro featureset (ZB) Module to a Smart Energy (SE) Module? Yes, and there is no charge. Download the ZB to Smart Energy (SE) Conversion Kit here. Please contact Support if you have any questions.
How do I disassemble my Watchport camera?
Category: None
Some customers have a need to remove or replace the IR filter in their Watchport cameras. The camera must be disassembled in order to do this. Below are instructions on how to do this. This applies to the Watchport/V, Watchport/V2, and Watchport/V3 c...
Using Internet Explorer FTP to copy files to a Digi TransPort or Sarian-branded router
Category: Configuration, Hardware, Miscellaneous
Using Internet Explorer FTP to copy files to a Digi TransPort or Sarian-branded router Connect to the Digi TransPort or Sarian-branded router using DUN to the special number 123 and enter username and password Open Internet Explorer and access th...
MR2110 GPRS Status
Category: Hardware, Troubleshooting
MR2110 LED Status* - Steady OnO - Off® - Flashing or Flickering¤ - Single Flash, 3 second pause¥ - Double Flash, 3 second pause(An unpopulated box means that the status of that LED is inconsequential to the situation described) ON LAN ...
On some versions of SCO OpenServer a problem is seen logging into terminals where getty is flushing data after the Login: prompt.
Category: Configuration, Installation, Troubleshooting
Try adding -n to the getty entry: From the man page: -n Disables the keyboard flush delay for reliably connected serial lines. Without this option, getty discards input for a short time (about 1 second) after displaying its prompt. This is to avo...
Installing the dgap driver in Ubuntu Linux for AccelePort C/X, EPC/X, Xr (920) and XEM adapters.
Category: Installation, Troubleshooting
You will want to first unload the epca driver as it will not work: # sudo rmmod epca We recommend copying the epca.ko or epca.o module file to something else:sudo mv /lib/modules/`uname -r`/kernel/drivers/char/epca.ko /lib/modules/`uname -r`/kern...
SQlite database locked
Category: Configuration, Troubleshooting
The kernel must be configured with CONFIG_FILE_LOCKING enabled. To do so, in the kernel config go to "File Systems" and there: [ENABLE] Enable POSIX file locking API (FILE_LOCKING)We will enable this by default in Digi Embedded Linux 5.2.
Installing the RealPort driver in Ubuntu Linux
Category: Installation
The latest source rpm driver candidate supporting the latest kernels is available for download from: RealPort source rpm driver download Make certain the rpm, alien, kernel-headers and the libncurses5-devel packages are installed on the system...
Installing the dgnc Digi Neo/ClassicBoard driver in Ubuntu Linux
Category: None
You will want to first unload the in-kernel jsm driver as it will cause a hardware conflict: # sudo rmmod jsm We recommend copying the jsm.ko or jsm.o module file to something else:sudo mv /lib/modules/`uname -r`/kernel/drivers/serial/jsm.ko /li...
Does Digi offer products capable of 9 bit character serial communication?
Category: Miscellaneous
Digi products currently only support 5, 6, 7 and 8 bit characters for serial data.
Which Digi Product Supports Mark and Space Parity in Linux?
Category: Hardware, Miscellaneous
The Digi NEO PCI or PCIe adapter does support mark and space parity in Linux.
What is the SNMP OID for the RSSI value on WAN products?
Category: Configuration, Miscellaneous
The OID for the RSSI value is: 1.3.6.1.4.1.332.11.6.3.3.1.3.16.4
Installing Connectware Manager in Linux
Category: Installation
First, be sure any existing installations are removed: # cd /opt/connectware-(ver) ./uninstall# cd ..# rm  connectware-(ver)   Where (ver) represents the version numbers. Download the Connectware Manager binary from the Digi web site an...
Installing Wi-Point 3G Remote Manager in Fedora Core 10
Category: Installation
configure the mount point and mount the installation binary: # mkdir /media/remote# mount -o loop -t iso9660 RemoteManager-(ver).bin /media/remote Copy the files to another directory: # mkdir /tmp/remotemgr# cp -f /media/remote/* /tmp/remotemgr...
How do I configure getty in newer versions of Ubuntu?
Category: Configuration
Newer versions of Ubuntu no longer use the /etc/inittab file for configuing getty. A new method is now used called upstart. This requires a file be created in /etc/event.d with the name of the tty device. Here is a basic example of the contents of /...
How do I configure getty in newer versions of Fedora?
Category: Configuration
Newer versions of Fedora Linux no longer use the /etc/inittab file for configuing getty. A new method is now used called upstart. This requires a file be created in /etc/event.d with the name of the tty device. Here is a basic example of the content...
A dgrp_net_ops.o error is seen when compiling the dgrp Linux RealPort driver
Category: Miscellaneous, Troubleshooting
An error is seen similar to the following when compiling the RealPort driver in Linux: dgrp_net_ops.c:1229: error: dereferencing pointer to incomplete type make[3]: *** [/usr/src/.../BUILD/dgrp-1.9/driver/dgrp_net_ops.o] Error 1 make[2]: *** [_m...
The PCI-X adapter is not recognized in an HP DL145 server running Linux
Category: Hardware, Installation, Miscellaneous, Troubleshooting
The system (HP DL145) has a PhoenixBIOS with an AMD Opteron Processor. Select the ''Advanced'' tab. In the ''Advanced'' window there is a: ''MCFG Table: [Enabled]'' This must be set to: ''MCFG Table: [Disabled]'' Otherwise, Linux will not see th...
How I can enable the RTS Toggle feature in Linux RealPort?
Category: Configuration
Issue the following command from the root prompt: # ditty-rp rtstoggle ttyx## Where ttyx## represents that actual tty ID.
Getty respawning errors are seen when rebooting the Linux server
Category: Configuration, Troubleshooting
In some cases it may take some time for the ports to fully initialize on start up, depending on the network initialization/WAN speeds, etc... As a result, the inittab file is read prior to the ports being fully initialized. To add time for the ports...
When using the AccelePort RAS adapter in Linux with mgetty, the modem does not appear to hang up and stays off hook.
Category: Configuration, Troubleshooting
The following init-string is recommended in order for mgetty to force a hang-up. Add the following entries to /etc/mgetty+sendfax/mgetty.config.  In the following example ttyG0_03 is the tty ID for the AccelePort RAS port: port ttyG0_03 init-*...
Does the Digi One SP support changing the port that HTTP is received on?
Category: Configuration
Yes, this can be set from the command line interface only. From the root prompt of the Digi One SP: #> set netport http=(port_number)
How to configure LPD printing for a Digi Connect unit and Unix
Category: Configuration
The Digi Connect unit should have the serial port profile of "printer". Also, the lpd service should be activated (check marked under Network -> Network Service Settings). Here is the information for lpd configurations and the appropriate remote ...
How to make the Digi NEO port settings stay after reboots or port closure in Linux
Category: Configuration, Troubleshooting
The stty or ditty.dgnc settings do not stay configured on the ports and revert to 9600/8/1/None whenever the ports are opened/closed or after the system is rebooted. It is typical behavior in UNIX to revert port settings to default values when a po...
How do I disable ethernet auto-negotiation on the ConnectCore 9U?
Category: Configuration, Troubleshooting
At the U-Boot prompt enter: setenv link 10:fullsaveenv Power cycle to make the new settings take effect. Other possible settings:setenv link 10:half;saveenvsetenv link 100:full;saveenvsetenv link 100:half;saveenv To switch back to auton...
Printer configuration with AIX RealPort
Category: Configuration
The AIX server: # smit printer Select the following menu items: Printer/Plotter Devices Add Printer/Plotter osp Other serial printer rs232 Select appropriate sa device Fill in the options to match the printer settings: PORT number ...
Why do some of my XBee Network devices say "unspecified" under Product Type, but others have the correct Product Type listed?
Category: Configuration, Hardware
The "Product Type" column on the Configuration > XBee Network and Administration > System Information > XBee Network pages of the ConnectPort X gateways WebUI is a user-configurable field which can be used to help identify various device typ...
What values can I use in XCTU for the DD (Device Type Identifier) parameter?
Category: Configuration, Hardware
The XBee / XBee-PRO DD parameter is the Device Type Identifier field. The DD field is a 4-byte hex string, consisting of an upper and lower word, which when put together result in a meaningful designation such as "RS-232 Adapter" or "X8 Gateway". Th...
How to enable second serial port on Digi Connect ME (7520) with LxNETES-2.3 (uClinux 2.4.22)
Category: Configuration, Troubleshooting
To enable the second serial port you must enable it in the kernel configuration (make xconfig). And do additional kernel config changes:1. In "Character devices" set "n" the option in "Disable COM A". "Disable COM B" /must be in "y" by default).2. In...
What are the maximum number of RealPort connections that can connect to a single PortServer TS or EtherLite unit?
Category: Hardware, Miscellaneous
A maximum of 20 RealPort host connections may be established with a single PortServer unit concurrently. The EtherLite 8, allows 6 connections, the EtherLite 16 and 32 port units will allow a maximum of 8 concurrent connections and the EtherLite 2 ...
Series 1 XBee / XBee-PRO 802.15.4 and DigiMesh 2.4 Compatibility Factsheet
Category: Hardware, Troubleshooting
Note: This article uses the terms "XBee" and "module" interchangeably to mean bothXBee and XBee-PRO 802.15.4 modules, unless otherwise noted. Series 1 modules employ a Freescale-based processor and are identifiable by module partnumber. This is fou...
SCO Openserver 6 system panics when printing to "epca" tty devices.
Category: Troubleshooting
The SCO OS 6 version of epca does NOT support use of the "ditty printer" flag. Usage of "ditty printer" on SCO Openserver 6 systems is known to result in a race condition that will lead to kernel panics due to SCO OS 6 being a STREAMs environment. ...
Linux Eclipse IDE does not start up under Ubuntu 9.10 and SuSE 11.2 with xulrunner.
Category: Configuration, Installation, Troubleshooting
root cause: Eclipse 3.4.1 is not compatible with some versions of xulrunner (will be fixed in Eclipse 3.5) If the IDE does start up and you select Help->Welcome you get an SWT error. Also some of the buttons, e.g. in the project wi...
Building U-Boot 1.1.3 from LxNETES-3.2 CD according to README fails
Category: Configuration, Installation, Troubleshooting
Error -./build.sh: 5: declare: not found or gzip: stdin: unexpected end of file Summary build.sh uses ´declare´ which is a bash builtin command. However build.sh starts with: #!/bin/sh and works only if /bin/sh is a link to bash on y...
How do I program my Linux images onto a Digi embedded module?
Category: Configuration, Installation, Miscellaneous
Single (or batch) modules you get for Linux, will only come with a pre-installed unreleased U-Boot intended for quality test purposes at Digi. Be aware this version will change from time to time: so always reprogram with your own customized U-Boot ve...
Application crashes during runtime when booted via TFTP (nfsroot) and root filesystem seems to be incorrect.
Category: Configuration, Troubleshooting
If you do have several Digi Embedded Linux ESP projects, sharing the same nfsroot directory and you run "make install" on them, existing files from the other project will be overwritten, but files added in other projects will not be removed. This can...
Module appears not to boot, no serial output from U-Boot, autoboot is not interruptible
Category: Configuration, Hardware, Troubleshooting
When recovering a ConnectCore 9P9360 or ConnectCore 9P9750 module which is not booting anymore, sometimes even re-programming U-Boot via JTAG into flash does not revive the module. With U-Boot 1.1.3 and some early versions of U-Boot 1.1.4 using th...
What are the differences between the older and newer variations of the Hubport/4c DC and Hubport/7c DC models?
Category: Hardware, Installation, Miscellaneous
In late 2009, these two models were modified to be more robust in a mobile environment and to tolerate a wider voltage range (5.5-30V) and power spikes (up to 600V). Also, the newer variants do not require an external fuse. Functionally, they should ...
Can the Watchport/A Acceleration/Tilt Sensor output to a degrees value?
Category: Configuration, Hardware, Miscellaneous, Troubleshooting
The "Measures tilt to 0.1 degrees" note on the Watchport datasheet is a specification related to the accuracy of the sensor. The actual output of the sensor is measured in g (gravitational value). A calculation would need to be done in order to conve...
How to recompile busybox 1.11.3 with Digi Embedded Linux 4.2 (e.g. enable sendmail)
Category: Configuration, Miscellaneous, Installation
extract the busybox source from the Digi Embedded Linux DVD# mount cdrom# tar xjf $PATHTODVD/toolchain/packages/busybox-1.11.3.tar.bz2 check for any patches Digi has done on busybox# find $PATHTODVD/toolchain -iname \*busybox\*check the output for ...
How to test a serial device connected to a Digi ConnectCore module running Linux
Category: Installation, Miscellaneous, Troubleshooting
Sometimes you need to run a serial terminal program on an embedded device to check from your shell how a connected serial device is answering on characters beeing send to it.Below we describe how to compile the simple Linux terminal program miniterm ...
Error saving the image. Check file extension message when trying to save a captured frame with VC3Viewer, using a Watchport/V2 or Watchport/V3 USB camera.
Category: Miscellaneous, Troubleshooting
This message doesn't necessarily mean that the file extension is invalid. It may be due to the location where the file is trying to be saved, i.e. the Windows user account may not have permissions to that folder. Try saving the file to other folders,...
How to enable Plug&Play for serial devices, with recent Edgeport drivers.
Category: Configuration, Miscellaneous
Beginning with the v3.60 Edgeport driver, the Plug&Play port flag option was removed from the Edgeport Configuration Utility and set to "disabled" by default. Plug&Play can be re-enabled, if needed, for Plug&Play serial devices such as mo...
AnywhereUSB compatibility with various virtualization solutions.
Category: Configuration, Miscellaneous
All of the AnywhereUSB models are compatible with various virtualization solutions. Specifically, we can confirm that the more mainstream virtualization solutions, i.e. VMware ESX/ESXi, VMware Server/Workstation, Microsoft Virtual PC/Server, etc...
Bluescreen when installing RealPort on a system running AVG Anti-virus, pointing to the ''avgtdix.sys'' file as the cause of the problem.
Category: Miscellaneous, Troubleshooting
Solution: Disable AVG from the system until RealPort is installed. How to Resolve: Open up Device Manager and uninstall any failed installs from the "Multi-port serial adapters" section, by right-clicking the device and clicking "Uninstall". ...
Windows 2000 compatibility for the AnywhereUSB.
Category: Installation, Miscellaneous, Troubleshooting
The (legacy) AnywhereUSB/5 is the only model AnywhereUSB that is compatible with Windows 2000. Newer "2nd generation" AnywhereUSB models, such as the AnywhereUSB/2, AnywhereUSB TS-44, AnywhereUSB/14, and AnywhereUSB/5 G2 are incompatibl...
What is the maximum # of Wi-Fi connections which can be simultaneously connected to a Digi TransPort WR41-V2, WR44 or DR64?
Category: Configuration, Hardware, Installation, Miscellaneous, Troubleshooting
The max number of connected clients for all of these TransPorts is 63. This is a function of the HW encryption engine and number of keys that can be stored.
I have a TransPort with the optional GPS receiver. How can I retrieve GPS information from the GPS receiver in my TransPort WR41 or WR44?
Category: Configuration, Hardware, Installation, Miscellaneous, Troubleshooting
There are several methods of retrieving GSP information. You may wish to review section 5.30 of the Digi TransPort User Guide. You can obtain from this link: http://ftp1.digi.com/support/documentation/transport/assets/guides/RM_1_reference-manual.p...
Which Digi TransPorts use the Gobi module from Qualcomm and how do I configure or program it?
Category: Configuration, Hardware, Installation, Miscellaneous, Troubleshooting
The Digi TransPort WR44 curently is shipping with a Gobi module. Certain WR41 and WR21 models are also availabe with Gobi modules. Digi TransPort units using the Gobi module are certified with various carriers. Using this module allows a customer to ...
Files Needed - The file 'Edgeport.lnk' on Edgeport Driver Disk for Windows 2000, XP Server 2003 is needed.
Category: Installation, Miscellaneous, Troubleshooting
This error is due to an bug that can happen when you're using an older Edgeport driver. It usually happens if you unplug an Edgeport and then plug it into a different USB port, or connect another Edgeport to a PC that already has an Edgeport installe...
creating partitions and updating U-Boot from U-Boot bootscript / autoscript does not work due to interactive inputs required
Category: Configuration, Miscellaneous, Troubleshooting
U-Boot autoscript feature is described in /usr/local/DigiEL-5.2/docs/Software/U-Boot_Reference_Manual.pdf Revision H in section 6. However when using this for production, it does not allow to run "flpart" or "update uboot" from this, as those command...
securing embedded Linux on ConnectCore or Connect ME 9210 module against external access
Category: Configuration, Miscellaneous, Troubleshooting
To disable the telnet daemon, patch your rootfs/etc/inittab and comment the line starting telnet with a "#" With the Digi Embedded Linux ESP create a rootfs project, select configure project, Roofs Configuration->Pre-built applications deselec...
When I run the RealPort command line setup with various parameters such as setup /examine in Windows 7, Windows opens a second command session, executes the command and then closes the second session. This occurs even though I am logged in with admin rights.
Category: Configuration, Installation, Miscellaneous
Even though I have admin rights, Windows 7 opens the command prompt with non-admin rights. This is a change from previous versions of Windows. The commands run correctly if I open the command prompt with "Run as Administrator". To do this, I create...
The operating system (Linux, WinCE, or NET+OS) does not boot on a ConnectCore module with NAND flash, but the same images are booting on another module with the same part number.
Category: Hardware, Installation, Miscellaneous, Troubleshooting
During programming of the operating system or filesystem image noticed: # update rootfs ... MtdRewrite: rewrite failed. Maybe this is a bad block. *** ERROR: Write failed at block @ 0x00540000 NAND flash chips can get bad blocks during runt...
What is the difference between the Connection List and the Discovery List, in the AnywhereUSB Configuration Utility?
Category: Configuration, Installation, Miscellaneous
The Connection List tells the host PC which AnywhereUSBs (based on their IP addresses) it should connect to. It's specific to AnywhereUSBs being connected (or not). The Connection List is mandatory for an AnywhereUSB to be connected to a host PC. Whe...
3rd serial port not working, 2nd serial port only TX on CC9M2410/40
Category: Configuration, Troubleshooting, Hardware
Serial driver is loaded during linux boot, /dev/ttySAC/[012] are created, but 1 and 2 do not receive and 2 can not transmit anything. 1. Ports A and B both send and receive correctly. First, you must disable the console in any serial port. Secon...
What kinds of USB devices are compatible with the ConnectPort Display?
Category: Configuration, Hardware, Installation, Miscellaneous, Troubleshooting
HID (Human Interface Device) style devices and USB hubs are compatible with all model ConnectPort Displays. Devices that typically fall into the HID category are simple input devices such as USB mice, keyboards, barcode scanners, and magnetic card st...
"A failure occurred reading an object" error with Symantec Backup Exec software, related to the AnywhereUSB.
Category: Miscellaneous, Troubleshooting
This error is due to a bug in some older versions of the AnywhereUSB driver package. When one these older versions are installed on a Server 2008 computer, that error may happen when performing a backup with Symantec Backup Exec software. http:/...
ConnectCore (Wi-) 9M2443: enabling a console on LCD and serial port, does not work like described in section 9.17.4.1 of Digi Embedded Linux 5.2
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Modify U-Boot console variable to be: # setenv console console=ttySAC0,38400 console=tty0 # saveenv modify /etc/inittab: # Start busybox console ::respawn:/bin/cttyhack /bin/sh -l ttyS0::respawn:/bin/sh -l
Details of the AnywhereUSB/14 redundancy features.
Category: Configuration, Hardware, Miscellaneous
The AnywhereUSB/14 offers two redundancy features: IP Network Failover and Redundant Power Supplies. This is a detailed description of those features. 1. IP Network Failover To configure IP Network Failover on an AnywhereUSB/14, two network...
Configuring and Troubleshooting a Digi Connect or ConnectPort for Connection to the Device Cloud
Category: Configuration, Troubleshooting
  This document discusses how to setup your Digi Connect or ConnectPort product to connect to the Device Cloud Platform.  This document assumes the user has set up the IP address of their Digi product, is familiar with, and has acces...
Picture of PortServer TS 16, 48VDC, Dual Power, Rack
Category: Hardware
This picture shows the power connection of the PortServer TS 16 with 48VDC, Dual Power. There is normally a screw where the Red arrow is pointing. However that connection is not used or tied to anything. The other connections are clearly ma...
Newer Hubports, such as the compact ("c") models and the Hubport/14 are USB 2.0 hubs that offer a feature called Multi-TT switched USB architecture. This KB article is intended to help understand how much bandwidth the USB 2.0 Hubports offer and what exactly Multi-TT means.
Category: Miscellaneous
About USB 2.0 Hubports, assuming that the USB port of the PC that the USB 2.0 Hubport is attached to is a USB 2.0 port, the upstream link on any of our USB 2.0 Hubports is 480 Mbps. The aggregate bandwidth of all ports on the hub cannot exceed 480 Mb...
Recovery Procedure for Digi Connect (Wi) SP
Category: Troubleshooting
Digi Connect (Wi)SPRecovery Procedure Tools needed Digi Connect device PC or laptop Serial Cable (crossover, DB-9 to DB-9) Tool to hold in reset button Firmware Image to be uploaded TFTP server (can run on the above PC or laptop) Procedur...
Synchronize your Digi Connect or ConnectCore module running Digi Embedded Linux with an external time server
Category: Configuration
Digi Embedded Linux 5.2 comes with pre-compiled busybox rdate and Openntpd client/server application to be optionally added to the root file system via configuration checkbox in the Digi ESP. If you want the Linux time to be initially updated du...
How do I convert the Digi Connect WAN/ConnectPort X4 to a different carrier when the device has a Gobi module?
Category: Configuration, Hardware, Troubleshooting
To convert the Digi Connect WAN/X4 with a Gobi module from one carrier to another, you will need to do the following: 1) Download the correct Gobi firmware file for the carrier you want to convert to: Verizon Sprint GSM Carriers 2) Rename the zi...
I need to Telnet to my Digi network-connected product. Where do I get Telnet and how can I capture the output of my Telnet session?
Category: Configuration
Why Telnet to the CommandLine Interface (CLI)? While the Web User Interface (WebUI) of Digi network products is a convenient configuration interface, it typically only covers the most common options. The CLI on the other hand allows access to ...
Booting NET+OS on ConnectCore 9P9360 with U-Boot version bigger 1.1.4 DUB-RevC
Category: Configuration, Troubleshooting
When booting my NET+OS image from CC9P9360 flash, I get: data abort pc : [<00200184>] lr : [<0012904c>] 1) if you are using U-Boot 1.1.4 DUB-RevE you should upgrade to a more recent version, e.g.: U-Boot 1.1.6 DUB-RevF6 2) You mu...
java.lang.OutOfMem with Digi Embedded Linux ESP
Category: Configuration, Installation, Troubleshooting
Close the ESP. cd /usr/local/DigiEL-*/digiesp ln digiesp.ini digiesp.bin.ini vi digiesp.bin.ini increase the memory and use a default workspace in your homedir with: -showlocation -vmargs -Xms128m -Xmx256m -Dosgi.instance.a...
What does OFC and IFC mean and how do I resolve it?
Category: Installation, Miscellaneous, Troubleshooting
OFC represents ouptut flow control. IFC represents input flow control. When either of these are shown high or solid it indicates that a buffer overflow has occured on either the attached device (OFC) or the Digi serial port (IFC). Cause: There is...
How do I recover my XBee adapter?
Category: Troubleshooting
1. Take the module out of the interface board 2. Connect the interface board to the computer 3. Open X-CTU make sure Baud Rate is set to 9600 4. Go to "Modem Configuration" 5. Put a check in the "Always update firmware" bo...
The following error is seen when installing a driver in SuSE Linux: error: panel.h: No such file or directory
Category: Installation
Cause: Newer versions of SuSE linux have placed the ncurses panel.h in a different location Solution: Create a symbolic link from the new panel.h location to the old one. From the root prompt of the SuSE host, enter the following command: ln...
The following error is seen when using PPP in LInux: kernel: BUG: scheduling while atomic: swapper/0/0x10000100
Category: Troubleshooting
Cause: The PPP driver in the kernel, can possibly sleep in the input routine. Solution: The "raw input" path that the driver normally takes, will need to be avoided. To avoid avoid the raw tty discipline path, use the rawreadok driv...
Errors are seen when installing a driver in Linux: checking for x86_64-unknown-linux-gnu-gcc... gcc
Category: None
The gcc output indicates the gcc version is wrong for the x86_64 architecture. Run the following command from the Linux prompt to check the compiler: gcc -version Make certain the 64bit version of both the compiler and libs are installed.
In-Home Display Shows Total: Invalid Kwh for the ERT meter
Category: None
Cause: This is an indication that the Digi ERT Gateway device is not receiving a reading from the actual meter. Recommendations: * Ensure your ERT meter is a bubble up model (Digi ERT Gateways are only compatible with bubble up meters). *...
XBee & RF Module Feature Comparison Matrix
Category: Hardware
What: XBee & RF Module Feature Comparison Matrix Why: One stop shopping to quickly make a module selection and to understand feature differences. Where: On all Digi.com RF Module product pages and directly here - XBee & RF Module ...
XCTU displays the following error: Unable to communicate with modem
Category: None
Problems may occur when attempting to communicate with an XBee. The baud rate may be unknown, or the firmware within has disabled the serial port. If you work with the XBee AIO or DIO adapters, you will probably need to use this procedure. You can...
How to configure Linux kernel to run i.MX51 in 24bit color mode
Category: Configuration
The i.MX51 or Wi-i.MX51 module provides 24bit color on pins J2:1-24. If you connect two LCDs in dual display mode the color on each LCD is reduced to 18Bit. Thats why on the Digi JSK (GA) board the LCD1 and LCD2 connectors provide only 18bit color. ...
How to configure Linux kernel to run i.MX51 UART1 in full featured mode
Category: Configuration
The i.MX51 or Wi-i.MX51 module provides a full featured UART1 with all hardware handshake lines. In the Digi Linux ESP DEL5.6 select a Linux kernel project. Open the project Linux kernel configuration. Select System Type, Freescale MXC Implementati...
How do I recover the firmware on my ConnectCore 3G?
Category: Miscellaneous, Troubleshooting
CC3G RECOVERY PROCEDURE Things you will need: -CC3G seated on the digi prototype board. This is on the CC3G digis development board, as opposed to a customer designed board. -PC running somekind of TFTP server. -new firmware image to be loaded ...
When debugging i.MX51 from the Digi Linux ESP, getting: debug MX51 unable to instantiate class com.digi.lxnetes.debug.launch.EmbeddedCommandFactory
Category: Configuration, Miscellaneous, Troubleshooting
In the "run configuration" select debugger tab and select GDB command set: "Standard".
Implement IPv6 services with Digi ConnectCore modules (or Digi ConnectME 9210) running Digi Embedded Linux
Category: Configuration, Miscellaneous, Troubleshooting
Status of IPv6 in Digi Embedded Linux 5.2 U-Boot does not support IPv6 and there is no plan to add that support to U-Boot Linux kernel 2.6.28 has already support for IPv6. It is not enabled in the default configuration but customers can enabl...
The RealPort Driver in Virtualized Environments
Category: Configuration, Installation, Troubleshooting
The RealPort Driver in Virtualized Environments   “Our driver doesn’t require or provide any VM-specific configuration options” “If our driver is installed in the host instance, we will trea...
HOW TO:  Configure an ERT/Ethernet Gateway, ConnectPort X RF Gateway, or Digi Connect/ConnectPort Cellular Router to Connect to a Device Cloud server (and/or Troubleshoot the Device Cloud connection from the Gateway CommandLine Interface (CLI))
Category: Configuration, Troubleshooting
SCOPE:  This document only applies to the following products: ERT/Ethernet Gateway ConnectPort X2 ConnectPort X4 ConnectPort X5 ConnectPort X8 Digi Connect and ConnectPort Cellular Routers This article does not apply to the Digi Trans...
What meters are compatible with my Digi ERT Gateway product?
Category: Hardware, Miscellaneous
If attempting to communicate with a water, gas or electric meter, confirm that you have a supported ERT module configured for bubble-up mode on your meter: If you are not certain whether you have the correct type of ERT module on your meter, please c...
Steps to Install the Digi ERT Ethernet Gateway for Monitoring Meter Usage Using iPhone/iPod/iPad, Android or Smartlee Reporting Applications
Category: Configuration, Installation
Networking considerations: For Digi ERT Smart Energy gateway deployments, you will want to ensure that there is a networking infrastructure in place that will allow internet access between the Digi gateway and the Device Cloud by Etherios server...
USB Drivers for Digi radios and modems: XBee, XTend, and XStream
Category: Installation
Link to the current version of the Digi RF Driver Installer for all versions of Windows: ftp://ftp1.digi.com/support/driver/Digi_USB_RF_Drivers.exe For Linux and Macintosh OS X, it's highly recommended to download and install the drivers directly...
Digi API Frame Maker
Category: Configuration, Miscellaneous
The Digi API Frame Maker can be used to generate API packets for use on Digi's wireless networks. Java is required.   Download the Digi API Frame Maker here.
How to Check Firmware and Smart Energy Framework Versions on the ConnecPort © X2(e) SE and ERT Gateway/Bridge Products
Category: Configuration, Miscellaneous, Troubleshooting
To check the EOS (NDS) firmware version from the command line of the unit, telnet or SSH to the unit and issue the following command: display version The "Running EOS" value will indicate the current EOS (NDS) firmware version running on the ga...
How to add an ERT Smart Energy Bridge to a Digi ConnectPort X2 SE or X2e SE Coordinator for Viewing Meter Readings in Smartlee
Category: Configuration, Installation, Troubleshooting
Connect the ConnectPort X2 SE or X2e SE unit to your network router or Ethernet HUB using the provided blue Ethernet cable for Ethernet connectivity. Plug in the power adapter to power on the unit. The device will require a DHCP served IP addre...
Downgrading from U-Boot 1.1.4/1.1.6 to U-Boot 1.1.3 on CC9P9360 modules to run old WinCE5.x, LxNETES-3.x or NET+OS-6.x firmware, using NVRAM from EEPROM
Category: Configuration, Hardware, Installation, Miscellaneous, Troubleshooting
  EOL Replacement FS-382 U-Boot 1.1.3 NVRAM in EEPROM, R2 populated (EOL waived, still avail) CC-9P-T225-Z1 U-Boot 1.1.6 NVRAM in Flash, no R...
Setting up the Network and Changing Channels with XBee ZNet 2.5 or ZB Radios
Category: Configuration
If you power up your router/end node and it does not join the same channel as the coordinator, verify that the PAN ID is the same on both the coordinator and remote module. If they are the same, follow these steps to reset the remote module. ...
Using Remote AT Commands to Toggle an IO on a Remote XBee ZB Radio
Category: Configuration
Using API mode it is possible to send AT commands from a transmitting radio to a receiving radio. This allows for module parameter registers on remote devices to be queried or set. One useful application of this feature is to toggle an IO on a rem...
Using Remote AT Commands to Toggle an IO on a Remote XBee 802.15.4 Radio
Category: Configuration
Using API mode it is possible to send commands from a transmitting radio to a receiving radio. This allows for module parameter registers on a remote device to be queried or set. One useful application of this feature is to toggle an IO on a remo...
hotfix or update refuses to install on Digi Linux ESP
Category: Configuration, Installation, Troubleshooting
Digi Embedded Linux has to be installed as non-root user. Only this user should launch the ESP for development or update. The Workspace directory should be outside of the installation directory /usr/local/DigiEL-*/. If an update is failing, try ...
How to recover the ConnectCore Wi-i.MX51 GA module using MicroSD in Linux
Category: None
If U-Boot in flash fails to boot & NO output is being observed on the serial port during Power up, you can try recovery using a MicroSD Card. For the recovery you need: GA JSK Development board. A Micro SD Card. Part one, c...
Why do products have an altitude limit?
Category: Hardware, Miscellaneous, Troubleshooting
1 Altitude affects the cooling ability of the device. At higher altitudes, the reduced air pressure reduces the rate at which heat from the device can be dissipated to the surrounding ambient. 2 Products temperature rating assumes use at sea leve...
Performing a loopback test on Digi Connect and ConnectPort units using connect
Category: Troubleshooting
Loopback Testing on Device or Terminal Servers Using Connect 1. A loopback plug is shipped with Digi products for serial port testings. Plug the loopback plug into the serial port to be tested.   2. From the Windows CMD or a Unix/...
Error Seen When Updating Firmware on ConnectPort X2 from the Device Cloud
Category: Troubleshooting
Due to limited memory on these devices, you will need to deactivate the main.py script running on the unit in order to have root to update the firmware. This can be done from the Device Cloud by selecting the Properties for your unit, followed b...
Const keyword in Dynamic C
Category: Miscellaneous
Using the Const keyword For a more complete summary, please reference section 4.4 of the DC Users Manual This is a summary of the information found in section 4.4 of the DC Users Manual Simple constants The const keyword allows a pr...
The following is a list of different Rabbit products, the version of Dynamic C that first supported that product, and the version of the RFU that was included in that version of Dynamic C.
Category: Miscellaneous
  Rabbit products, Dynamic C, RFu versions 4.62                                ...
A value of 281474976710655 is shown as a reading from the ERT meter
Category: Troubleshooting
This is a value shown if there has not been a valid ERT reading from the ERT meter. If this value is shown, it can be an indication that the meter may be out of RF signal range (check the LED's on the ERT Gateway/Bridge) or that the mete...
Rabbit products, Dynamic C, RFU versions
Category: Miscellaneous
The following is a list of different Rabbit products, the version of Dynamic C that first supported that product  and the version of the RFU that was included in that version of Dynamic C. Notes: DC10.xx is for Rabbit 4000 and up only, DC10.x ...
Restore Digi ConnectPort LTS to Factory Default Settings
Category: Troubleshooting, Hardware
To restore the Digi ConnectPort LTS unit to the factory default configuration settings, use a TFTP or BOOTP server. To use the Bios menu to flash new firmware, do the following: Connect the console port on the rear panel of the Digi ConnectPor...
How to use ARP-Ping to assign an IP address to PortServer TS and Digi One products.
Category: Configuration, Installation
Without a DHCP server and the inability to discover the unit on your network, next the easiest way to set an IP address, is by using ARP-Ping:   An IP address can be configured by manually updating a server's ARP table and then pinging the Dig...
Steps for Updating the Linux RealPort Driver
Category: Configuration, Installation
We recommend installing the latest driver release from: http://www.digi.com/support/productdetail?pid=2247&type=drivers Update instructions:   cp /etc/dgrp.backing.store /etc/orig.dgrp.backing.store Turn off all getty processes in /etc...
How to Access and Obtain Logs and Setting Information From the Command Line Interface of a Digi ERT Ethernet Gateway
Category: Troubleshooting
First, you will need to get to a command line prompt on your PC.  From Windows, this is either Start - Run or Start - Accessories - Run, followed by typing in cmd. Once at the prompt, issue telnet followed by the IP address of your Digi unit: ...
The Following Error is Seen when Building the RealPort Driver in SuSE Linux:  /bin/sh: scripts/mod/modpost: No such file or directory
Category: None
With newer versions of SuSE Linux, the kernel sources need to prepared and symbolic links are needed for the ncurses library: 1. ln -s ncurses/panel.h panel.h in /usr/include 2. make oldconfig in /usr/src/linux 3. make prepare in /usr/src/linux ...
Steps for Installing RealPort on Debian 6
Category: Installation
Install the latest openssl libraries: apt-get install libssl-dev   Install all files necessary to recompile the kernel and install the driver (as root user): apt-get install kernel-package apt-get install libncurses5-dev apt-get in...
What do the Device Status Definitions Mean at livesmartlee.com?
Category: Troubleshooting, Miscellaneous
Idle –  the Endpoint has not reported in the last hour Not available -- the device is not available in the Device Cloud by Etherios New -- the device is available in iDigi but not present in the Smartlee database Not metered ...
How to Configure Device Permission and Ownership in Linux with ClassicBoard and Digi Neo adapters
Category: Configuration, Troubleshooting
Most newer Linux distribution versions and kernels now use UDEV for device creation. When using UDEV all permissions are now set by UDEV, the Digi driver no longer controls these settings on newer kernels/distributions. When using UDEV, tty device p...
Dynamic C Command Line RFU
Category: Miscellaneous
Dynamic C Command Line RFU To start the Command line RFU, click on Windows “start”, then “RUN” Enter “cmd”   Enter the path of the Utilities folder where the RFU is located   Enter the comma...
Unable to Discover XBee Nodes From the ConnectPort X Coordinator Web Interface or the Device Cloud
Category: Troubleshooting
When a ConnectPort X Gateway is unable to Discover XBee nodes, we recommend pressing the small button located on the XBee Sensor, Wall Router or Smart Plug module 4 times quickly.  This will force the XBee module to leave any currently join...
How to Improve Latency When Using AIX RealPort
Category: Configuration, Troubleshooting
On PortServer TS and Digi One product lines, there is an optimization setting configurable on the units themselves.  From the Web interface of the unit, login as root and select System.  In the System menu set the Optimization setting ...
Where Did Google PowerMeter Go?
Category: Troubleshooting, Miscellaneous
Google has discontinued the Google PowerMeter service. Meanwhile, the 'My Reports' button on your energydaytrader.com home page will provide similar reporting capability. For more information on Google Powermeter, please follow this link...
How to Perform Loopback Testing in UNIX and Linux Using the DPA Interface
Category: Troubleshooting
The DPA program utility is provided with most AccelePort and RealPort drivers for most UNIX flavors. To test port integrity place the loopback plug into the corresponding port. The loopback plug is shipped with Digi products and resembles a...
Example DIA Using Timers With XBee Smart Plug and XBee LTH Readings
Category: Configuration, Miscellaneous
The following DIA .yml file example uses the Alarm Clock available from the Digi Dia wiki and is placed into the DIA src/devices directory path: http://www.digi.com/wiki/developer/images/7/7d/2009jun09_alarm_clock_device.zip This example u...
"Device Not Connected" error is seen when attempting to add a Gateway device to a www.livesmartlee.com account.
Category: Troubleshooting
The following error is seen when attempting to add a Digi ERT Ethernet Gateway or ConnectPort X Smart Energy unit to www.livesmartlee.com account: Device not connected We're sorry. This device appears to be disconnected. Please ensure that you ...
Gateway Unavailable Error Seen When Adding Digi Gateway to livesmartlee.com Account
Category: Troubleshooting
The following error is seen when attempting to add the gateway MAC address to an livesmartlee.com account: Gateway Unavailable This gateway is already in use by another user. Please ensure that you have entered the MAC Address correctly. If you...
ConnectPort X USB Flash Drive Compatibility Requirements
Category: Miscellaneous
The ConnectPort X4 supports USB flash drives with a FAT 32 formatted file system.     To check flash drive information on the ConnectPort X4, telnet to the unit, login as root and issue the  "flashdrv" command...
When Running a Digi ESP Application as Remote a Reboot Timeout Error is Seen
Category: Troubleshooting
After uploading project files, a reboot is sent, and the ESP checks every 2 seconds whether the device is connected again. The maximum time to wait for the reconnection is the reboot timeout (60 seconds by default), if the device is not reachable aft...
How to Establish TCP Connections to XBee Nodes Using Python on a ConnectPort X Coordinator
Category: Miscellaneous
The Xbee_Transport python scripts create TCP sockets on your Digi gateway which would correspond to the XBee radios on the PAN.  This will allow a TCP socket or telnet connection directly the desired XBee radio on the PAN&nbs...
What is the Maximum Number of Child Devices Supported With the ConnectPort X2(e) SE Smart Energy Coordinators?
Category: Miscellaneous
The ConnectPort X2(e) SE ESP can support up to 10 Smart Energy devices.  This includes routers and end devices.
How to Factory Reset a ConnectPort X2 Device
Category: Troubleshooting
Reset Button: Power off the unit.  Next, press and hold the small reset button while powering the unit back on. Command Line (CLI): From the root prompt of the unit, issue the following command: #>  boot action=factory
Device Cloud RCI Example for Changing Settings on Device Cloud Connected Devices
Category: Miscellaneous
Device Cloud RCI calls can be issued from the Web Services Console under your Device Cloud account to make setting changes on multiple units connected to the Device Cloud  for batch processing .  The following examp...
Which Link Layer Protocols of the Internet Protocol Suite are Supported with PortServer TS Products?
Category: Miscellaneous
The following layers are supported currently: Layer 2 -- Ethernet and PPP Layer 3 --ARP, RARP, ICMP, IPV4 Layer 4 --TCP/UDP Layer 7 --BOOTP, DNS, DHCP, HTTP, RADIUS, rlogin, SSH, telnet TFTP
How to Create a SSL Tunnel Between Two PortServer TS Units
Category: Configuration
The following example shows the configuration of an SSL bridge  using port 4 on two PortServer TS units. To setup an encrypted serial tunnel using SSL between two PortServer TS units, first browse to the web interface of o...
Is it Possible to Route Data From the Wired Ethernet Port (LAN) to the Wireless Network (LAN) with the ConnectPort TS W product?
Category: Miscellaneous
No, this is not possible.  You would need a Wireless Access Point to accomplish this. You are able to have both the Ethernet and Wi-Fi running at the same time, and access to the serial ports from both networks.  However, the ConnectPort...
The Smartlee application on my Apple iPod Touch, iPad, or iPhone was registered to a different App Store account so I cannot update it. How do I fix this?
Category: Installation, Troubleshooting
Apple applications are tied to a specific Apple App Store account upon installation. If your version of the Smartlee account was installed using a different app store account, you will need to delete the existing Digi Smartlee App...
How to get rid of  'Transmitter Disabled' message flashing in Digi Dashboard or in M10 debug port
Category: Configuration, Hardware, Installation, Troubleshooting
You are getting this mesage because a system command from ORBCOMM satellite has disabled your M10. To enable your Transmitter you need to have a valid subscription from ORBCOMM. For Digi M10 JSK customers (P/N:- DG-M10-KIT ), Digi provi...
cttyhack: can't open /dev/ttyS0: No such file or directory
Category: Configuration, Installation, Troubleshooting
On hardware platforms like ConnectCore 9M2443 the serial driver might create device files like /dev/ttySAC*, for NetSilicon processors they might be created as /dev/ttyNS*. Some of the startup scripts refer to the standard UART device file names: ...
How do I change the default I2C bus frequence (speed), e.g. I have a I2C device which can only run at lower speed.
Category: Configuration, Miscellaneous, Troubleshooting
Change it here:   arch/arm/mach-s3c2443/mach-cc9m2443js.c:793 :  .bus_freq = .. for example: a value of 400 * 1000 leads to output: s3c2410-i2c s3c2410-i2c: bus frequency set to 379KHz a value of 200 * 1000 leads to output: s3c2410-i2c ...
When building a DIA project in the Digi ESP development tool, the build seems to finish successfully, but while running the project on the target device (Connect Core 3G for example), you may get the message "Can't find dia.zip file".
Category: Troubleshooting
This is a known bug in the Digi ESP that will be corrected in the future. It can be addressed with the procedure below. This document assumes the customer is working with and has installed the Digi ESP development tool to a windows machine. This to...
How to upgrade the firmware on a Digi TransPort router using Flashwriter
Category: Configuration
This article explains how to upgrade the firmware on a Digi TransPort or Sarian router using Flashwriter. Please note that upgrading the firmware using Flashwriter will erase any existing configuration files on the router. 1) Download and insta...
How to upgrade the firmware on a Digi TransPort router using FTP
Category: Configuration
This article explains how to upgrade the firmware on a Digi TransPort or Sarian router using an FTP client. Upgrading the firmware by FTP will allow any existing configuration files on the router to be retained. 1) Obtain the latest firmware zi...
How to upgrade the firmware on a Digi TransPort router using the Web interface
Category: Configuration
This article explains how to upgrade the firmware on a Digi TransPort router using the Web interface. It applies only to Digi TransPort firmware versions 5.149 and later that include this option in the Web interface. Upgrading the firmware via the...
How to upgrade the firmware on a Digi TransPort router using a USB flash drive
Category: Configuration
This article explains how to upgrade the firmware on a Digi TransPort or Sarian router using a USB flash drive. There are two different methods available: Method A is simpler, but will erase any existing configuration files on the router. Me...
NANDF_* pins on i.mx51 are connected to GND and module is not booting up.
Category: Configuration, Hardware, Installation, Troubleshooting
Reason behind :- All of the signals for the NAND Flash interface are used during boot by the CPU, even if only a smaller collection of these pins are used by the real Flash device itself. A customer might think that since some NAND Flash devices d...
How do I write assembly code in .C file of a NET+OS application project ?
Category: Configuration, Hardware, Miscellaneous
Refer inclusion of assembly in gnu C code. Sample Code :- {please note that in the below code snippet, double qoutes are replaced with single quotes (') for search engine optimization} #include <stdio.h> #include <stdlib.h> ...
How to get rx_signal value of wln_status structure in dBm units on devices running NET+OS.
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Wifi RSSI strength is populated in rx_signal (structure variable) of wln_status structure. In API Reference Manual, if description for rx_signal field is NOT specifying that it is dBm units, then you need to follow th...
How to recover the ConnectCore Wi-i.MX51 GA module using MicroSD in Windows XP
Category: Configuration, Hardware, Troubleshooting
If U-Boot in flash fails to boot & NO output is being observed on the serial port during Power up, you can try recovery using a MicroSD Card. For the recovery you need: GA JSK Development board. A Micro SD Card NOTE: This p...
How many TCP/UDP Sockets can be used on Digi X-Trak 3 and ConnectPort X3?
Category: Configuration
In general there are 31 TCP/UDP Sockets are available for communication on ConnectPort X3 as well as Digi X-Trak 3. But in the practical scenario, following maximum number of TCP/UDP Ports can be handled simultaneously. ·   &...
Does Digi have a Device Driver Kit (aka DDK) for my product?
Category: Miscellaneous, Hardware
Digi International has made a number of Device Driver Kits available as-is for customers who wish to develop applications for Digi Products.  In each case, the documentation will be contained within the zip file for the appropriate product. H...
How do I recompile Digi pre-compiled binaries with different options, with Digi Embedded Linux 5.7 toolchain. Example: wpa_supplicant
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Mount the Digi Embedded Linux 5.7 Live DVD and copy the Digi toolchain patches to a local directory: example package: wpa_supplicant # cp -r /media/DigiEL_LiveDVD/toolchain/del_toolchain/packages/wpa_supplicant/ ~ # chmod -R u+rwX ~/wpa_supplica...
Installed NET+OS 7.5.2 and all updates but getting build errors like >> multiple definition of ***Mesh***
Category: Installation, Miscellaneous, Troubleshooting
While applying NET+OS 7.5.0 AWS and Email Updates The following message pops up before the AWS patch can be installed.   NET+OS 7.5.0 AWS and Email Updates Please note that Package Manager does not have the ability to remove files ...
ConnectPort X2e for Smart Energy (Router) Installation
Category: Configuration, Installation, Hardware
For Digi ConnectPort X2e Smart Energy gateway deployments, you will want to ensure that there is a networking infrastructure in place that will allow internet access between the Digi gateway and the Device Cloud by Etherios. Networking considera...
How to update rescue partitions on ConnectCore Wi- i.MX51 modules.
Category: Configuration, Hardware, Troubleshooting
Rescue partitions support has to be enabled in Uboot. Create a Uboot Project and in configure, make sure that Rescue Partition Mechanism is selected in U-Boot Configuration > U-Boot Settings. Build and update this image onto the module. To up...
Greenbow VPN client will fail with a Phase 2 error
Category: Troubleshooting, Configuration
With Digi Cellular firmware 2.13 and above Greenbow VPN client will fail with a Phase 2 error. This is caused by old obsolete NAT-T draft protocols. Theses protocols will have to be turned off in the Digi. This is a configuration option that can be ...
How to get rid of NET+OS 7.5 different build errors on Windows 7 64-bit machine
Category: Configuration, Installation, Troubleshooting
DISCLAIMER :- Digi ESP is not officially supported on Windows 7 64-bit Host. The Solution explained here is only a workaround which may or may not work depending on your privileges on Host Machine. Make sure that you have applied all latest patch...
How to create multiple users in Digi Embedded Linux (5.7 onwards)
Category: Configuration, Miscellaneous
1. Create a default FULL Project in DEL , build and update these images onto target (eg: ccwmx51). 2. Connect to serial console of target. 3. By default you will be having a user 'default' UID:1000 with group 'users' GID:100 . p { margi...
How do I get a user login prompt in Digi Embedded Linux bootup on Connect & ConnectCore devices ?
Category: Configuration, Miscellaneous
DEL with kernel 2.6.35.14 or above will support multiple users on target boards. ie: 5.7, 5.8, 5.9 etc. To get user login prompt in Linux boot follow the below :- Create a DigiEL-Kernel/Rootfs/U-boot Project in Digi ESP for DEL Edit work...
Ping command doesn't work in second ethernet interface in linux if both are configured in same subnet
Category: Configuration, Miscellaneous, Troubleshooting
If two interfaces are in same subnet then there could be a chance for linux kernel to choose the first to appear on routing table. use route command to cross check routing table. Because chances are there in linux kernel where it sees...
When using the AnywhereUSB Configuration Utility, users are unable to configure network settings of an AnywhereUSB, or reboot the AnywhereUSB.
Category: Troubleshooting, Configuration, Hardware, Miscellaneous
This behavior is due to a security enhancement that was introduced in the v1.38 firmware for 2nd generation AnywhereUSBs. By 2nd generation models, we are referring to all models other than the legacy / 1st generation AnywhereUSB/5. With previous ...
Customer cannot interact with Programmable XBee using XCTU
Category: Hardware, Troubleshooting
Your programmable XBee needs to be put into bypass mode before the XCTU can talk to the Ember radio on the module.  Programmable XBees have two processors, a Freescale processor which can be programmed with the CodeWarrior compiler and they...
Target communication errors using Dynamic C with Windows 7.
Category: Troubleshooting
While having an issue with really slow performance on some test fixture’s FTDI USB-to-serial COM ports, we discovered that in the USB COM port’s “Advanced Settings” dialog box there is a “Latency Timer (msec)” sele...
M10 is connected but S/N, Version numbers are not found in Dashboard
Category: Configuration, Installation, Miscellaneous, Troubleshooting
You might be using old version of Dashboard and you have an old firmware on M10. Use C:\Program Files\Digi\Digi m10 JumpStart Kit\tools\m10UpgradeUtility.exe tool in your PC to upgrade modem firmware. Latest firmware can be found in http://www...
When trying to compile a kernel with LxNETES-2.3 toolchain, you mind find several packages missing. Symptom: .. Command not found, when trying to compile project.
Category: Troubleshooting, Configuration, Miscellaneous
# cd  project_digi_me # source ./LxNET.sh # ./prepare.sh # make .. make[2]: bison: Command not found You need to install "bison" package, e.g. on Debian/Ubuntu enter: # sudo apt-get install bison # make .. make[2]: flex: Command not fo...
ConnectCore 7U (unc20) or Digi Connect ME running LxNETES-2.3 uClinux 2.4.22 might show wrong daylight saving time.
Category: Troubleshooting, Configuration, Miscellaneous
If you use timezone settings with LxNETES-2.3 uClinux 2.4.22 ConnectCore 7U (unc20) or Digi Connect ME you might observe that daylight saving time is switched on a wrong day at least in 2012 (maybe also in other years). This probably related to a ...
M10 status packets says Gateway is visible but NO Satellite, which is not meaningful at all.
Category: Configuration, Hardware, Miscellaneous, Troubleshooting
Satellite Connectivity M10 will query for Satellite link each and every second and update whether it is visible or not. Gateway Connectivity M10 will query for Gateway visibility of Satellite in every 8 seconds and update M10. So wait for atl...
How do I turn M10 on/off based on satellite availability so as to make battery powered applications efficient?
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Why we need to turn on/off M10? M10 take less than 1 minute to get a satellite link. It all depends upon the availability of the satellite at that particular time. M10 scans through different frequencies to lock to a satellite. So it ...
What are the different methods of finding predicted almanac for Orbcomm satellites ?
Category: Configuration, Hardware, Installation, Troubleshooting, Miscellaneous
Predicted almanac of Orbomm sattelites is a set of information which gives the probablity of seeing an Orbcomm satellite for a particular area in future. You can find this in the folowing ways:- ORBCOMM provides a real-time coverage map throug...
How do I delete the Device Cloud server cookie downloaded by my browser?
Category: Troubleshooting
Overview:  We are committed to continual improvement of the customer experience when using Device Cloud.  A potential side-effect of an update to Device Cloud however, is that if the Device Cloud User Interface (aka Device Cloud U...
Is there a suggested BOM list for populating the RS-485 and/or suggested resistor relative to fitting the spots on the MiniCore serial communication accessory board (package size/dimensions)?
Category: Hardware
Here are the parts:   JP11 – Connector, 2x4, 100MIL spacing JP12 - CONN, HEADER, 1X4, 100 MIL SPACING   R26 - RES, 100K OHMS, 1/10W, 5%, TF, +/-200PPM/C, 0805 R14 - RES, 100K OHMS, 1/10W, 5%, TF, +/-200PPM/C, 0805 ...
How to boot Wince image from USB stick on Wi-i.MX51 JSK?
Category: Configuration
1. USB stick must be formatted either in FAT, ext2 or ext3 file system.    (This knowledge base article explains FAT format with one partition). 2. Copy default wince image (wce-CCXMX51) onto the USB stick. 3. Connect USB stick to o...
I need a secure (encrypted) connection from my mobile device. How do I configure a TransPort router as a L2TP/IPsec VPN responder for Apple devices such as the iPhone; iPad or Android devices such as smart phones; or tablets?
Category: Configuration, Installation, Troubleshooting
TransPort routers can be configured as a VPN server for mobile devices (Apple iOS & Android), using IPsec to create a secure connection to your router.  This article will detail the steps needed to configure a L2TP/IPsec VPN using Pre-S...
How to recompile Qt with Digi Embedded Linux 5.8
Category: Configuration, Installation, Miscellaneous, Troubleshooting
On a Linux PC where you have installed your Digi Embedded Linux ESP and toolchain, typically under /usr/local/DigiEL-*/ create a local working directory and change into it. E:g. # mkdir ~/DEL58toolchain # cd ~/DEL58toolchain Mount the Digi Emb...
Removing or changing unused COM Ports from Windows.
Category: Miscellaneous, Installation, Hardware, Configuration
Whenever a new USB serial device is plugged into a PC, Windows will assign the device a new, unique COM Port number. This will even happen if the same device is plugged into a different USB port. If you are prototyping or experimenting with differ...
ConnectCore NAND Flash has bad blocks, how to get rid of it?
Category: Configuration, Hardware, Miscellaneous, Troubleshooting, Installation
Bad Blocks are inherent to Nand Flash. Once a block become bad, it is useless forever, you cannot get rid of it. These are maintained in Flash using a Bad Blocks Table(BBT) and bad blocks marking functionality. ->>What is Nand Fla...
How to disable the cursor when displaying a full screen splash image in Linux
Category: Configuration, Troubleshooting, Miscellaneous
to disable the frame buffer console cursor, you can pass the following to the kernel command line via U-Boot: setenv std_bootarg vt.global_cursor_default=0 saveenv You can re-enable it during runtime from Linux command line with: # echo -e ...
How to display a full resolution Linux boot logo
Category: Configuration, Miscellaneous, Troubleshooting
When trying to use your own Linux boot logo (instead of Tux penguin splash) according to Digi ESP instructions 9.14.2.1 to change logo_custom_clut224.ppm, you will notice that higher resolution logos will not be displayed. In order allow higher or...
How to display a centered Linux boot logo with DEL5.6 or DEL5.7
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Kernel config option for a centered boot logo is available since DEL5.8. To add this feature to Digi Embedded Linux 5.6 (DEL5.6) or DEL5.7 please save patch below as "centeredlogo.patch" and apply the patch. For DEL5.6: # cd /usr/local/Digi...
Location of the reset line on an XStick
Category: Hardware, Troubleshooting
To access the reset line on the XStick, you first need to separate the plastic housing. The XStick's housing is held together by four posts, one on each corner. A wide tipped flathead screwdriver should be able to separate the two...
How do I access TransPort router SNMP statistics without any SNMP software?
Category: Installation, Miscellaneous, Troubleshooting
To view a list of MIB values (such as byte counters) for a TransPort router, execute this command from the CLI (Serial, telnet or SSH): at\mibs this will output a very long list. If the buffer in your terminal emulator is configured large en...
Why don't some TransPort router PPP interface settings take effect immediately?
Category: Configuration, Installation, Miscellaneous, Troubleshooting
When configuring TransPort routers, you may need to change a parameter on an active PPP interface (ADSL or Cellular).  However, after making the change, you may notice that the parameter change appears to have made no difference.  This...
End User License Agreement (EULA) for X-CTU software.
Category: Miscellaneous
Here is the End User License Agreement text that appears during the install of X-CTU End-User License Agreement for Digi X-CTU Software Important! Read Carefully: By installing the software, you are consenting to be bound by and are becoming a ...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
Cannot communicate to an XBee XSC (S3B) when using third-party interface boards
Category: Troubleshooting
If you connect an XBee XSC (S3B) module into a third-party interface board (such as the Sparkfun USB Explorer, or Parallax USB Adapter) you may be unable to communicate to the module using X-CTU. This is because several third-party interface boards h...
How to upgrade the firmware on a Digi TransPort router
Category: Configuration
There are five main methods by which new firmware can be loaded onto Digi TransPort or Sarian routers: Device Cloud by Etherios (DC)Web interface, FlashWriter, S/FTP and USB flash drive. 1. Device Cloud by Etherios After setting up your account...
Unable to login to the Device Cloud
Category: Troubleshooting, Miscellaneous
Due to regular scheduled maintanence or unplanned outages, iDigi may not be accessible.  The following URL will show the current status of each iDigi server, along with statistics and history: http://status.etherios.com
When viewing the Smart Energy Network Tree or In Home Display, multiple errors are seen in the Debug Console
Category: Troubleshooting
If a Smart Energy node is powered off while viewing the Network Tree or In Home Display screens in digi-se.appspot.com, an error will be generated every 10 seconds where the application is trying to communicate with the unavailable node.  Th...
How do I update the firmware on my Digi ERT Ethernet Gateway?
Category: Configuration, Miscellaneous
Please contact Digi Technical Support to make arrangements for firmware updates on these gateways. On line submission: http://www.digi.com/support/eservice/ Email: support.wizards@digi.com Phone:  1-952-912-3456
How do I update the firmware on my ConnectPort X2 SE - Smart Energy Gateway?
Category: Configuration, Miscellaneous
Please contact Digi Technical Support to make arrangements for firmware updates on these gateways. On line submission: http://www.digi.com/support/eservice/ Email: support.wizards@digi.com Phone:  1-952-912-3456
How do I update the firmware on my ConnectPort X2e Smart Energy gateway?
Category: Configuration, Troubleshooting
Please refer to the following URL for instructions and firmware bundle: http://www.digi.com/support/productdetail?pid=5446&type=firmware This will require a Device Cloud by Etherios account.  If you do not have a Device Cloud account...
How do I install supported Smart Energy device drivers, such as, Digi ERT Bridge, Smart Plugs, Thermostats, Load Controllers and In Home Displays when Smartlee is not being used?
Category: Configuration, Hardware, Installation
Please contact Digi Technical Support to make arrangements for firmware updates on these gateways. On line submission: http://www.digi.com/support/eservice/ Email: support.wizards@digi.com Phone:  1-952-912-3456
How do I install Smart Energy device drivers for supported devices, such as Digi ERT Bridge, Thermostats, Load Controllers, Safe Plugs, Smart Plugs and In Home Displays when using Digi Smart Energy routing gateways?
Category: Configuration, Hardware, Installation
Please contact Digi Technical Support to make arrangements for firmware updates on these gateways. On line submission: http://www.digi.com/support/eservice/ Email: support.wizards@digi.com Phone:  1-952-912-3456
ERT meter readings are regularly seen days, weeks and maybe even a month apart.
Category: Troubleshooting
The 40 Series ERT meters are only capable of wake up mode.  This means readings can only be triggered by sending a wake up signal that is used by utilities when they drive by to pick up readings.   How often the readings are ...
Can I use the Digi ERT Bridge with a non-Digi Coordinator/Trust center? 
Category: Configuration, Miscellaneous
Yes, this is possible.  More details can be found here: https://digi-se.appspot.com/edocs/devices/ertBridge/infoErtBridge.html#details-ertbridge https://digi-se.appspot.com/edocs/appendices/ert_config_cluster.html#ert-config-cluster-spec
How do I extract metering data from the Device Cloud for local storage, custom presentations or custom reports?
Category: Configuration, Miscellaneous
The Device Cloud Programming Guide shows several examples of how to extract and manipulate data from  the Device Cloud and contains Smart Energy specific API's: Device Cloud Programming Guide
I am a resident of Texas, can I use Digi Smart Energy gateways?
Category: None
If you live in Texas, chances are pretty good that you already have a ZigBee Smart Meter that can communicate with a Digi Routing gateway for obtaining readings. To determine whether you have a Zigbee compatible Smart Meter, create&nb...
How do I capture session logs using PuTTY?
Category: Troubleshooting
To capture a session with PuTTY, open up PuTTY. Look for Category Session -> Logging   Under Session Logging, choose “All session output” and key in your desired log filename (the default is putty.log). This...
How do I access the web interface on the Digi ConnectPort X2e Smart Energy gateway?
Category: Configuration
By pressing the small reset button on the top of the unit, the web interface will be made temporarily available for 5 minutes.  Navigate to the IP address of the unit before the interface times out. If you do not know the IP address of the ga...
How do I access the web interface of the ConnectPort X2 SE (Smart Energy) gateway?
Category: Troubleshooting, Miscellaneous
Due to memory constraints, the web interface was removed from these units after revision A firmware.  Direct access to these gateways can still be made using the command line interface from a telnet session.
How do I access the command line on a Digi ConnectPort X2e Smart Energy gateway?
Category: Configuration, Troubleshooting
These Smart Energy gateways do not have local command line access.  Minimal configuration, such as assigning a static IP and Device Cloud by Etherios server settings can be applied from the gateway web interface (accessible for 5 minutes by...
Maximum payload size for Digi RF radios
Category: Configuration, Miscellaneous, Troubleshooting
When the radio is being used in a transparent (AT) mode, packet size is irrelevant because the data will be fragmented as needed. However, when using API frames, it is important not to exceed the allowable payload size.  Maximum payload size ...
Digi TransPort OSPF configuration file syntax 
Category: Configuration, Installation
DESCRIPTION      OSPF on TransPort routers implements the Open Shortest Path First protocol      version 2 as described in RFC 2328.  The following text is from the OpenBSD      man...
Digi TransPort BGP configuration file syntax
Category: Configuration, Installation
DESCRIPTION      BGP on TransPort routers implements the Border Gateway Protocol version 4 as      described in RFC 4271. The following text is from the OpenBSD man page for      bgpd.co...
No rule to make target errors seen when installing the RealPort driver in Linux
Category: Installation, Troubleshooting
The following errors are seen when attempting to install the driver in Linux: make[2]: Entering directory `/usr/src/dgrp-1.9/dinc' make[2]: *** No rule to make target `dinc.o', needed by `dinc'.  Stop. This is typically seen if the user i...
Are Virtual Machine (VM) environments supported with RealPort?
Category: Miscellaneous, Installation
Digi International has not done any testing in VM environments.  Though it is not officially supported, if the underlying operating system successfully provides the necessary driver resources, it will work.  We have had many customers ...
Is there a RealPort driver for AIX 7?
Category: Installation, Miscellaneous
Although Digi International has not done any official testing or development for AIX 7, we have had several customers confirm that the current driver release runs fine in AIX 7.
Difference between .ubifs and .ubi file systems on CCWi-i.MX51 and CCWi-i.MX53
Category: Miscellaneous
The UBIFS image is a file system image.It works on top of a UBI volume.You cannot flash it on the raw flash device */dev/mtd*. You need to create UBI volume first and then update the volume with UBIFS image. The UBI image is a UBI volume image. It...
A connection refused error is seen when attempting to connect to a port using a serial bridge, telnet, or SSH
Category: Troubleshooting
Socket refusal errors can be an indication that the port is already in use or previous socket connections have not disconnected or timed out. When the connection refused message is seen, issuing the following from the Digi root...
High CPU usage is observed when running RealPort over WAN connections in Linux.
Category: None
Whenever running RealPort daemons over a WAN connection, a Link Speed setting needs to be applied to the RealPort daemon that closely matches the dedicated bandwidth.  Without implementing a WAN link speed setting, the RealPort da...
Can other ports be used to connect to the Device Cloud, other than 3197 and 3199?
Category: Miscellaneous
Currently the 3197 (TCP) and 3199 (SSL) are are the only 2 valid ports accepted by the Device Cloud. The port used is determined by whether your gateway Device Cloud connection is configured for secure SSL (3199) or TCP (3197).  &...
How will a multi-phase or polyphase ERT meter information display in Smartlee?
Category: None
In Smartlee, each of the phases would show as a separate metering endpoint with the raw reading values.   Since the meaning of these values are not standard and are programmed by the Utility, Smartlee graphing and reportin...
To run the "Knight Rider" example from the Programmable XBee kit, it requires two X-BIBs.  Can I use an X-BIB from a different kit in the Getting Started excercises?
Category: Hardware
Can I use an X-BIB from a different kit in the Getting Started excercises? If you’re following the Help documentation for the S2B Programmable XBee “Getting Started” topic, it’s a good idea to go through step #5, “Build...
What all is happening in the main() function of my Programmable XBee Application?
Category: Miscellaneous
What all is happening in the main() function of my Programmable XBee Application? After you have selected your first example application from the Programmable XBee Tutorial, you will notice a few functions already populated in the main() procedure c...
How to setup a (Wi-)i.MX51 or (Wi-)i.MX53 with default (factory) Android images? Updated from Android 1.1 to 1.2 or migrated a WinCE or Linux to Android and see a kernel panic.
Category: Troubleshooting, Configuration
From your Android Application Development Kit (aadk) copy default files to your TFTP server, e.g.: cp /opt/Digi/Android/aadk-1.2/images/ccwmx53js/* /tftpboot presumed you have U-Boot 2009.08 DUB-1.4.0.3 or newer already running otherwise on U-...
An Introduction to SPI on XBee
Category: Miscellaneous, Hardware
  Download this article in a printable format    Introduction Purpose and Scope The purpose of this document is to specify how SPI is implemented on the XBee product line. It can be used by technical publications to create product...
How to Change a ConnectPort X2e Smart Energy Coordinator Gateway to a Router Gateway and Vice Versa
Category: Configuration
With the ConnectPort X2e Smart Energy gateways, the role of these gateways can be changed by issuing an AT command:   ATCE=1  -This will change the role of the Gateway to a Smart Energy Coordinator/Trust Center.  ATCE=0 ...
What is the maximum working distance between an ERT enabled Meter and Digi ERT Ethernet Gateways and ERT Smart Energy Bridges?
Category: Miscellaneous, Troubleshooting
The maximum ERT signal range is 200 feet away if it is line of site.  Line of site would be defined as no obstructions so you might think of it as a gateway sitting in a window opening with a meter 200 feet away.  If for example...
How do I obtain XBee tracing from a ConnectPort X2 SE Smart Energy Gateway?
Category: Troubleshooting
Use a terminal emulator, such as, Microsoft Telnet or PuTTY to telnet to the gateway.  From the command line of the gateway, issue the following command: #> set trace mask=xbee:+* The results will scroll quickly on the screen....
How do I troubleshoot Device Cloud connectivity issues using the command line interface?
Category: Troubleshooting
To access the command line, use a terminal emulator client, such as, telnet, PuTTY to telnet to the IP address assigned to the gateway. Check current connectivity status with the Device Cloud: #>  display idigi The status field will ...
When attempting to join my Smart Meter with a Digi Smart Energy routing gateway, the following error is seen for the zigbee network status:  "Valid Coordinators or Routers found, but they are not allowing joining"
Category: Troubleshooting, Installation, Configuration
This message indicates that the Smart Meter (coordinator) is not allowing devices to join the HAN.  Please confirm the Digi routing gateway has been provisioned on the Smart Meter using the appropriate EUI 64 address (not the MAC addre...
What security policy is used by the Device Cloud?
Category: Miscellaneous
The Device Cloud security policy is based upon a control matrix developed to support the standards set forth by the National Institute of Standards and Technology (NIST), ISO/IEC 27002, North American Electric Reliability Corporation - Critical Infra...
Not able to add a ConnectPort X2 or ConnectPort X4 gateway to Smartlee
Category: Troubleshooting, Miscellaneous
Only Smart Energy gateways are supported with the Smartlee application: ConnectPort X2 SE ConnectPort X2e SE Digi ERT Ethernet Gateway
Can I add more than one Digi Smart Energy gateway on my HAN?
Category: Troubleshooting, Miscellaneous
This will not work well.  Having more than one IP gateway on the HAN will cause confusion and what appears to be data loss as there is no single route to push up the data to the Device Cloud by Etherios. As a r...
How do I remove a .tgz installed driver from Linux?
Category: Miscellaneous
Change directory to where the Digi driver sources are located and issue the following commands as root: make preuninstall make uninstall make postuninstall make clean
Do any Digi products offer Synchronous communication?
Category: Miscellaneous
Currently the only product with synchronous communication support is the Digi PortServer II Up to 4 serial ports can be configured for synchronous communication using the frame relay interface with a maximum buad rate of 64k per connection. ...
What should be entered for my meter multiplier in Smartlee?
Category: Configuration, Miscellaneous, Troubleshooting
There is no set value for this field as this will vary depending on the meter model and type. With that being said, it is recommended you start out with the default and then adjust the multiplier setting until the reading matches the reading seen ...
What should be entered for the digits left and right of the decimal point for meters in Smartlee?
Category: Miscellaneous, Configuration, Troubleshooting
There is no set value for these fields as this will vary depending on the meter model and type. With that being said, it is recommended you start out with the default and then adjust the values until the reading in Smartlee matches that on the fac...
How many Smart Energy Gateways can be added to my Smartlee account?
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Currently, only one Smart Energy gateway can be added per Smartlee account.
Can I control the RTS signal activity in Unix/Linux?
Category: Miscellaneous
Linux, AIX, Solaris (and all other Unix flavors) will always assert RTS on open.  There is no way to change or configure it to be different.  However, if RTS/CTS flow control is NOT set on the port, you would be allowed to com...
Is there driver support for Linux Real Time kernels?
Category: Miscellaneous, Troubleshooting
Currently only the Digi NEO/ClassicBoard (dgnc) driver supports real time Linux kernels.
How can I check the current status of the Device Cloud server?
Category: Troubleshooting, Miscellaneous
The following URL will display currrent and historical status for each of the iDigi cloud servers: Device Cloud Status This will show outages, maintenance and performance metrics.
Can I convert my ConnectPort X2 Smart Energy gateway from a Coordinator to a Router and vice versa?
Category: Troubleshooting, Miscellaneous
It is recommended the proper model is purchased as the conversion of these particular Smart Energy gateway models is not supported (only the ConnectPort X2e SE models support a role change as it has an install code/link key pre-programmed).
The following error is seen in AIX when attempting to add a Digi Ethernet device:  Method error (/usr/lib/methods/chgncxa):  0514-034 The following attributes do not have valid values:
Category: Troubleshooting, Installation
This error indicates that a device already exists with that IP address or hostname.  Check for devices, stale or otherwise, with the same ip or hostname.
What Smart Energy devices are compatible with Digi Smart Energy Gateways?
Category: Troubleshooting, Miscellaneous
Please contact your Business Development Representative for determinng which third party Smart Energy hardware has been tested and certified in our lab: 1-877-912-3444
uboot tftp transfer is not working on office/work laptop, but works on desktop, why?
Category: Configuration, Hardware, Installation, Troubleshooting
Office laptops usually will have VPN installed. It appears that some VPN Clients will reconfigure MTU value to 1300 bytes, presumably as a requirement of the VPN tunnel or to minimize delays. This means that when using a TFTP server with the opti...
CPU/timer activity LED does not work when configured for PORTA6
Category: Configuration, Troubleshooting
When configuring the Linux kernel to use PORTA6 LED instead of PORTA4 with: - CONFIG_UNC90_USE_A4_LED +CONFIG_UNC90_USE_A6_LED in .config, you will see PORTA6 LED not blinking. Internally pin PORTA6 of the module is routed to AT91 CPU ball G6=P...
how to use different GPIOs for gpio_test_c example
Category: Configuration, Hardware, Troubleshooting, Miscellaneous
The gpio_test example is using BUTTON2 and LED2 on (Wi-)i.MX53. In order to use different pins, you need to modify the example application gpio_test.c: } plat_list[PLAT_NONE + 1] = { .. MK(CCMX53JS, "ccmx53js", "BUTTON2", "LED2", MX5X_GPIO(4,1), ...
Device Cloud Migration Guide:  How do I migrate my gateway to a different Device Cloud server?
Category: Configuration, Hardware, Troubleshooting
Introduction Digi makes a number of different products capable of connecting to the Device Cloud , from hardware products to those which are purely software.  Unfortunately, not all of these devices have the...
Getting Device Cloud Connected:  Configuring Digi Connect and ConnectPort Gateways for Device Cloudconnection - Web User Interface (WebUI) method
Category: Configuration
Changing a Gateway's Device Cloud Remote Configuration settings from the Device Cloud: The easiest way to change the Device Cloud configuration of supported Gateway is from the Device Cloud UI Properties page of a Gateway which is already&nbs...
Getting Device Cloud Connected: Configuring Digi ConnectPort X2e (ZB or SE) Gateways for Device Cloud connection - Web User Interface (WebUI) method
Category: Configuration
Changing a Gateway's Device Cloud Remote Configuration settings from Device Cloud: The easiest way to change theDevice Cloud configuration of a supported Gateway is from the Device Cloud UI Properties page of a Gateway which is alre...
Getting Device Cloud Connected: Configuring a Digi TransPort router for Device Cloud connectivity - Web User Interface (WebUI) method
Category: Configuration
Changing a Gateway's Device Cloud Remote Configuration settings from the Device Cloud: The easiest way to change the Device Cloud configuration of a Device Cloud capable Gateway is from the Device Cloud Web interface Properties...
Booting Linux or Android, you observe a message like: Ganges-SDIO WLAN: probe of mmc0:fffd:1 failed with error 1 and you notice WiFi does not work.
Category: Configuration, Miscellaneous, Troubleshooting
During manufacturing test, Digi operations switches driver to RF evaluation mode. On some batches Digi missed to switch back to normal mode, which is causing the Linux WLAN drivers not to work. To fix the problem set U-Boot environment variable w...
Wi-i.MX53 or i.MX53 modules seem not to boot reliably on a Digi Wi-i.MX53 JumpStart board
Category: Troubleshooting, Miscellaneous, Hardware, Configuration
The JSCCWMX53 has an autoboot circuit. This circuit is used to select if we want to press the "Power" button for booting or if we want to boot when the supplies are ON. The autoboot circuit generates a low level pulse, simulating a power button pres...
I've added an ERT Meter to my ERT/Ethernet Gateway or ERT/Smart Energy Bridge but my reading shows up as "N/A" on www.livesmartlee.com and/or as 4294967295 in my Apple or Android Smartlee app (or your ERT reading translates to hex 0xFFFFFFFF).  What could be the problem?
Category: Troubleshooting, Installation
Cause: This is an indication that your Digi ERT-reader (ERT/Ethernet Gateway, or an ERT/Smart Energy Bridge added to a Smart Energy Coordinator) is not receiving a reading from the ERT Meter you've configured. Recommen...
Firewall concerns for outbound Gateway connections to the Device Cloud --> What to do if everything checks out but your Gateway still shows up as "Disconnected"...
Category: Configuration, Troubleshooting
Prerequisites:   This article assumes you've already read through and tried the steps in these two knowledgebase articles: 1. How do I migrate my Digi product to a different Device Cloud server? 2. HOW TO: Configure an...
Optimal signal values for M10 modem
Category: None
SNR should be greater than or equal to 10dB Signal Strength :- Stronger Signal : greater than or equal to 80dB Weak Signal : less than or equal to 118dB Doppler Shift :- greater than ± 3000
Active Gateway Earth Stations for Orbcomm LEO satellites
Category: Configuration, Hardware, Installation, Miscellaneous, Troubleshooting
At present ORBCOMM has three GESs:- Western  Hemishpere, ID: 1 Eastern Hemishpere, ID: 120 Japan, ID: 3 Note: The GESs in Japan  transmit both the 120 and the 130 IDs. There may be an effort to roll the Japan Gateway into the ...
Etherios Cloud Connector sample application fails to build
Category: Configuration, Installation, Miscellaneous, Troubleshooting
If Makefile build for Etherios Cloud Connector for Embedded C is giving the following error '/usr/bin/ld: cannot find -lz' it means zlib1g-dev package is missing in your linux installation. execute sudo apt-get install zlib1g-dev in terminal ...
Device Cloud Accounts: Developer Edition and Subscribed Edition Protocols
Category: Miscellaneous, Troubleshooting
In order to provide the most available and secure platform to our Device Cloud users, we have a number of protocols in place for both free and subscriber accounts to safeguard against "rogue" devices which may affect service. Some of these protocols ...
Recovery procedure for Digi RF products
Category: Configuration, Hardware, Troubleshooting
This article is an all-inclusive guide for recovering a Digi RF product that is in an unresponsive state. Please click on the type of radio you are experiencing problems with to go to the appropriate section: • General troubleshooting...
By default Linux kernel logo will be disabled after about 10min. Meaning the screen gets blank. This holds also for custom kernel logos.
Category: Configuration, Miscellaneous, Troubleshooting
In order to keep the logo being displayed, you can pass consoleblank=0 kernel command line during boot (from U-Boot command line prompt): # setenv std_bootarg consoleblank=0; saveenv Or during runtime (e.g. with a script in /etc/init.d) dis...
What type of header is used on the XBIB-U-SS Interface Board?
Category: Hardware
The spring header is a custom header that was designed by Digi. You can order a 5-pack from Digi or an authorized distributor under the part number 76002056. Contact us directly for large volume orders. If you wish to design this into your circuit pl...
My ConnectPort X2e Ethernet/Wi-fi Gateway is discovered with a MAC address which is one higher than the address listed on the MAC address label (i.e. the Serial Number).  Why is this?  Which MAC address do I use to add this Gateway to the Device Cloud?
Category: Hardware, Troubleshooting
A ConnectPort X2e Ethernet/Wi-fi Gateway (both ZB/ZigBee and SE/Smart Energy variants) allow for two possible ways to connect the Gateway to the Internet:  via Ethernet/wired or Wi-Fi/wireless interface.  The Device Cloud derives "Device ID...
When adding my Digi Transport product with a single serial port in Linux RealPort, four tty devices are created.
Category: Troubleshooting, Miscellaneous, Configuration, Installation
This is due to the built in external serial ports and the internal serial ports on the USB bus which are used for the serial interfaces with the cellular radio.  In addition, there are"virtual" serial ports which can be used for support older pr...
How do I enable login (getty) on a serial port in Red Hat WS/EL 6?
Category: Configuration, Installation
1. Add file(s) such as /etc/init/ttyxyz.conf with content like: # ttyxyz - agetty start on stopped rc RUNLEVEL=[2345] stop on runlevel [S016] respawn instance ttyxyz pre-start exec /sbin/securetty ttyxyz exec /sbin/agetty -L 38400 ttyx...
How to configure the Smart Energy reporting intervals for Digi ERT Ethernet Smart Energy Gateways?
Category: Configuration
These values can be changed using the demonstration application by navigating to:  digi-se.appspot.com.  Select the applicable Device Cloud entry from the Server drop down.  Login using your Device Cloud by Etherios...
How to identify a Digi TransPort WR series router from its part number (SKU)
Category: Hardware, Miscellaneous, Installation, Troubleshooting, Configuration
The part number (known as a SKU http://en.wikipedia.org/wiki/Stock-keeping_unit) of a Digi TransPort router has a modular format. This knowledgebase article explains how to identify the hardware and software configuration of a TransPort WR series ...
How do I configure the Smart Energy reporting intervals for Digi ConnectPort X2 Smart Energy Gateways?
Category: None
These values can be changed using the demonstration application by navigating to:  digi-se.appspot.com.  Select the applicable Device Cloud entry from the Server drop down.  Login using your Device Cloud by Etherios...
Is it possible to turn my Safeplug outlets on or off from the Device Cloud?
Category: Configuration
Yes, this is possible from the Device Cloud.   From your iDigi account select the Device Manager menu item, followed by XBee Networks tab.   Click the + sign in front of your Safeplug  Endpoint (value) Metering Device entry ...
How do I see my meter readings from my Digi ERT Ethernet Smart Energy Gateway from the Device Cloud?
Category: None
From your Device Cloud account select the Device Manager menu item, followed by XBee Networks tab.   Click the + sign in front of the desired  Endpoint (value) Metering Device entry for the desired ERT meter endpoint  to expand t...
XBee-PRO 900HP Available Frequencies
Category: Configuration, Hardware, Installation
USA/Canada Part numbers ending in 001/002 AF = 0xFFFFFFFFFFFFFFFF Channels: 0 - 63 Frequency: 902.4 - 927.6 MHz Bit (Channel)   0 – 902.400 Bit (Channel) 32 – 915.200 ...
Optimizing USB to Serial Port Settings 
Category: Configuration, Hardware, Installation, Miscellaneous, Troubleshooting
Digi interface boards and USB adapters use an FTDI Chip for the USB to serial conversion. The default configuration for FTDI's drivers are optimized for high speed serial devices. Digi RF radios operate at lower baud rates than are optimal for these ...
Comparison on Digi Connect ME & ME 9210
Category: Configuration, Hardware, Miscellaneous
Modules running Plug & Play Firmware only Functionality  Capabilities ...
Understanding MTBF (Mean Time Between Failures)
Category: Hardware, Installation, Miscellaneous
MTBF is defined as the point in time at which 1/e devices on average will still be operational (1/e is approximately 37%) Furthermore, MTBF specifically excludes wear-out factors.  A fan’s MTBF may be dozens of years but it will  i...
Known issue with the ConnectPort X2e ZB/SE connection into Device Cloud after a Device Cloud update
Category: Troubleshooting
ConnectPort CP-X2e models with firmware version 3.0.6.x (CP-X2e SE) or 3.0.7.x  (CP-X2e ZB) and earlier have a known issue re-connecting to Device Cloud after a Device Cloud update.   If you have a CP-X2e Gateway with the ...
How to install multiple releases of Digi Embedded Linux(DEL) together
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Default DEL installation folder is /usr/local/DigiEL-x.y and should not be installed as root. Declarations: Digi Embedded Linux package comes with an Eclipse based IDE 'Digi ESP' .  Digi has tested Digi ESPs on - 5.2 on Kubuntu 8.10 ...
Understanding white label on XBee module
Category: Hardware, Configuration, Miscellaneous
  Location of label items will vary by product, and may change over time.
How to configure a Digi Connect SP to send an Alarm when a user defined pattern data is found on the serial port.
Category: Configuration
Configure a Digi Connect Serial Server to send an email notification when a defined data pattern is found on the serial port. In this example, we will use a Digi Connect SP. Software Requirements : - Digi Device Discovery - SMTP Mail ser...
WiFi interface not working on Wi-i.MX28, Wi-i.MX51 or Wi-i.MX53  Linux
Category: Configuration, Installation, Miscellaneous, Troubleshooting
If your Wi-i.MX28 boots up with a boot log message like: Starting network. modprobe: chdir(2.6.35.14-del-5.9.5.2): No such file or directory Loading ath6kl_sdio module: [FAILED] ifconfig: SIOCGIFFLAGS: No such device Starting dropbear sshd: OK...
How to run D-Bus session bus on DEL modules?
Category: Configuration, Miscellaneous, Troubleshooting
When you work with QT's Inter-Process Communication (IPC) and Remote Procedure Calling (RPC) mechanism , ie: D-Bus , you might have faced some errors like shown below: Failed to start message bus:Failed to read directory '/etc/dbus-1/session....
HOW TO:  Convert a ConnectPort X2e for Smart Energy Router from an In Premise Display (IPD) into an Energy Service Interface (ESI) (or vice versa)?
Category: Configuration, Hardware
As sold at default, the ConnectPort X2e for Smart Energy (CP-X2e SE) Router is configured to function as an In-Premise Display (IPD), on a Coordinator's Smart Energy network.  This role allows the CP-X2e SE Router to provide a wealth of useful i...
'No module named OS' error in Digi ESP for python
Category: Configuration, Miscellaneous, Troubleshooting
When Python Standard Library is not loaded on digi devices running NDS firmware, you will get the error  no module named OS, Follow the below steps to overcome this error. Download the file Python Standard Library for ...
After provisioning a Smart Energy Gateway on the UK instance of the Device Cloud by Etherios, an error is seen when attempting to add a Smart Energy gateway to Smartlee: Unable to Locate Gateway
Category: Troubleshooting
Please ensure the gateway is connected to the USA Device Cloud instance as Smartlee will not recognize gateways provisioned on the UK Device Cloud instance.
Loopback testing Digi Connect WAN,  Digi Connect SP, Digi Connect Wi SP, ConnectPort WAN and ConnectPort X4/8 units using connect
Category: Troubleshooting
Loopback Testing: 1. Plug the DB9 loopback plug into the serial port to be tested (a loopback plug is shipped with every Digi unit).   2. From the Windows CMD or a Unix/Linux "root" prompt, telnet to the IP address of the Digi d...
How to work with ADDP device discovery protocol and devices running embedded Linux like ConnectCore, ConnectCard, Digi Connect ME 9210
Category: Configuration, Installation, Miscellaneous, Troubleshooting
In order to be able to search for embedded Linux devices in your local network with the ADDP protocol using broadcasts/multicasts you need to add the "addpd" to your root file system. This can be done in Digi Embedded Linux ESP in a rootfs project j...
How to Set Up a TransPort with a Gobi for use with AT&T
Category: Configuration, Installation, Troubleshooting
Gobi AT&T Mobile Settings Overview This document will quickly walk you through running the Gobi Carrier Wizard, how to setup the device for AT&T networks.  This could also be used for a guide for other GSM networks. CAUTION: Installa...
How to Set Up a TransPort with a Gobi for use with Sprint
Category: Configuration, Installation, Troubleshooting
Gobi Sprint Provisioning Overview This document is intended for Gobi Transport units over the Sprint network.  The purpose is to quickly walk you through running the Gobi Carrier Wizard, how to provision the device for Sprint networks. ...
How to Set Up a TransPort with a Gobi for use with Verizon
Category: Configuration, Installation, Troubleshooting
Gobi Verizon Provisioning Overview This document is intended for Digi TransPort units with Gobi modules using the Verizon network.  The purpose is to quickly walk you through running the Gobi Carrier Wizard, and how to provision the device f...
I am not able to discover or perform python development with my Digi ConnectPort X2 Smart Energy, Digi ConnectPort X2e Smart Energy or ERT Smart Energy Gateways using the Digi ESP Python development software.
Category: Miscellaneous, Troubleshooting
Python (or other custom) development is not supported on Smart Energy Gateway models as it will likely void device certification. Additionally, the XBee radios will not work to join non-smart energy devices due to Smart Energy security requirement...
I am not able to see any meter readings from my 40G ERT meter.
Category: None
Although the 40G meters are ERT meters, the Digi ERT gateways will not be able to read them consistently.  The 40G ERT meters do not bubble up meter readings and require a wake-up tone, such as what is used when a Utility vehicle or other r...
Loading Linux CAN drivers during runtime shows: [ ERROR ] fim-can: Couldn't request the GPIO14 fim-can: probe of fim-can.0 failed with error -22
Category: Configuration, Hardware, Miscellaneous, Troubleshooting
This could mean you have enabled drivers using GPIO14 e.g. UARTC or Ethernet activity LED. Disable this driver in your kernel. If message persists, your module does not support CAN. Not all Connect ME 9210 modules do support CAN. Mostly new versio...
Digi m10 Soldering Guidance
Category: Hardware, Configuration, Installation
The Digi m10 Satellite Modem can be incorporated in Select Solder or Wave Solder processes. Select Solder – No specific fixtures are needed, cycle time slower than wave solder Wave Solder - No-clean flux, no-lead solder (268 Degrees Celsi...
How to recover a ConnectCore Wi-i.MX53 module using SD or MircoSD card, programming the card under Windows.
Category: Configuration, Miscellaneous, Troubleshooting
If U-Boot in flash fails to boot & NO output is being observed on the serial port during Power up, you can try recovery using a MicroSD Card or SD Card. For the recovery you need: JSK Development board. A Micro SD Card or SD Ca...
HOW TO:  Force a Digi Smart Energy Router gateway (CP-X2 SE or CP-X2e SE Router) to Leave a Smart Energy Network (or ensure the Router Gateway is available to Join a new Smart Meter)
Category: Troubleshooting, Installation
Adding/Removing devices from a Smart Energy network The ZigBee Smart Energy Profile specification details the method for Smart Energy devices to Join and Leave Smart Energy networks.  Our Digi SE Gateway products are ZigBee Smart Energy Profi...
After rebooting the Linux server, the RealPort tty devices no longer exist.  Attempts to start the daemon result in an error:   "can't read /lib/modules/(kernel_version)/misc/dgrp.o - File missing"
Category: None
This error is commonlyseen when an automatic kernel update has taken place and the server has bootedinto the new kernel.  Since the RealPort driver is compiled against therunning kernel, the driver will need to be removed and re-installed in the...
The following error is seen in /var/log/messages in Red Hat WS/EL 6 and the tty devices are not created: udevd[###]: add_to_rules: unknown key TAG
Category: None
This error is an indicator of an older UDEV version on a host which supports systemd.  To silence these messages, remove the TAG reference in the /etc/udev/rules.d/10-dgrp.rules file.  Here is an example of the modified file: KERNEL==...
Steps for installing RealPort (source rpm) in OpenSuSE 12.3 following a kernel upgrade
Category: None
First, remove any existing RealPort driver: rpm -e dgrp Before installing the new driver, do the following series of makes: cd /usr/src/linux make clean make oldconfig make prepare make scripts The specific name of the kernel path may...
The following error is seen in /var/log/messages in Linux:  udevd-work[]: kernel-provided name 'tty_dgrp_x_#' and NAME= 'ttyx##' disagree, please use SYMLINK+= or change the kernel to provide the proper name
Category: Troubleshooting
These errors are seen due to changes in UDEV where "SYMLINK+" is recommended over "NAME". To workaround these errors, modify the /etc/udev/rules.d/10-dgrp.rules file to reflect the SYMLINK+ workaround: KERNEL="tty_dgrp*", PROGRAM="/usr/bin/dgrp...
The Digi Smart Plug device is not seen or discovered on the HAN
Category: Miscellaneous, Configuration, Installation, Troubleshooting
When a coordinator is unable to the Digi Smart Plug, we recommend pressing the small button located on the side of the Smart Plug module 4 times quickly.  This will force the Smart Plug to leave any currently joined PAN and attempt to re-jo...
Smartlee is not able to discover the ERT Smart Energy Bridge on the HAN.
Category: Troubleshooting, Installation
When Smartlee is unable to discover an ERT Smart Energy Bridge for joining with Digi's ConnectPort X2 Smart Energy or ConnectPort X2e Smart Engery Gateway, it is recommended that the small (recessed) reset button is pressed 4 times quickly.  A s...
Extracting the debug.txt file from a Digi TransPort or Sarian Router
Category: Troubleshooting, Miscellaneous
The debug.txt file is useful for troubleshooting a variety of issues with Digi TransPort and Sarian branded routers.  There are a several methods available for extracting the debug.txt file, below are some common examples. FTP Client Using...
How to Determine the Cellular module used in the Digi Transport Router Based on the Part Number
Category: Troubleshooting, Hardware, Configuration
TransPort part numbers contain a 2-character code specifying the radio module type, and the part number (SKU) is printed on the label on the underside of the router.   In general, TransPort SKUs have this format: xxxx-NNxx-xxx-xx ..where N...
How to reset Digi Transport back to factory settings
Category: Configuration, Hardware, Troubleshooting, Installation
There is a reset button on the underside of most routers, holding this button in for 5 seconds will perform a factory reset on the router. When the reset is initiated in this manner, the LEDs on the front of the router will flash to indicate a reset ...
What is the Maximum RF Range for the ConnectPort X2e Smart Energy Gateways?
Category: Miscellaneous, Hardware
The ConnectPort X2e Smart Energy gateway RF distance information can be found in the following specifications page under the Xbee ZB SMT column: http://www.digi.com/products/wireless-wired-embedded-solutions/zigbee-rf-modules/zigbee-mesh-module/xbee...
What is the Maximum RF Range for the ConnectPort X2 Smart Energy Gateways?
Category: Miscellaneous, Hardware
The ConnectPort X2 Smart Energy gateway RF distance information can be found in the following specifications page under the Xbee ZB column:  http://www.digi.com/products/wireless-wired-embedded-solutions/zigbee-rf-modules/zigbee-mesh-module...
Is There a Driver Available for AccelePort XEM, C/X or Xr Products for the 3.x Kernel in Linux?
Category: Miscellaneous, Installation, Troubleshooting
We currently only provide (dgap) driver support for kernel versions up to 2.6.38: http://www.digi.com/support/productdetail?pid=3607&type=drivers If 3.x kernel support is critical for a large scale deployment, please contact your Digi Sales...
Is There Driver Support Available for Digi AccelePort RAS and AccelePort Xp Adapters with Newer Linux Kernels?
Category: Installation, Miscellaneous, Troubleshooting
We currently only provide (dgdm) driver support for kernel versions up to 2.6.25: http://www.digi.com/support/productdetail?pid=1488&type=drivers If newer kernel support is critical for a large scale deployment, please contact your Digi Sal...
When Installing the Linux Driver in Fedora Core 5 with the Stock 2.6.15 kernel, "flip" Errors are seen.
Category: Miscellaneous, Troubleshooting, Installation
With this specific kernel version the following rpmbuild syntax will be needed: rpmbuild --rebuild --define NEW_TTY_BUFFERING=Yes (driver_file).src.rpm
How do I force a Digi Smart Energy Routing Gateway to Leave the Network?
Category: Configuration, Troubleshooting, Miscellaneous
There are cases where the Digi Smart Energy routing gateway needs to be re-provisioned to a Smart Energy coordinator, such as a Smart Meter.  Once the Digi Smart Energy router is removed from the coordinator/trust center, the ATNR command can be...
Do the Unix, Linux, HPUX, Solaris or AIX RealPort drivers support IPV6?
Category: Miscellaneous
Currently only IPV4 support is available in these RealPort drivers.  
How do I configure a PortServer TS IP address directly from a serial port?
Category: Configuration
In some cases DHCP, ARP-Ping and Device Discovery tools are not feasible for assigning an IP address to these units. By default, all serial ports on these units will have the "terminal" profile configured.  This means a login prompt is being ...
When configuring the Digi device in AIX the device is not shown in the list of supported hardware. 
Category: Configuration, Hardware, Installation, Miscellaneous, Troubleshooting
If the specific device model is not shown in the list, select “other  - Other Digi RealPort Product”:
What are the RS-485 pin-outs for EtherLite RJ45 ports?
Category: Hardware, Configuration, Installation
Digi EtherLite EIA-485 Connector Wiring Use the table below to see the pin assignments for the RJ-45 connector for EIA-485 multi-drop mode. The EtherLite 2 EIA-485 ports are wired for half duplex multiple-drop EIA-485 mode and  have no t...
Steps to Factory Reset a Digi CM unit
Category: Troubleshooting
Resetting Factory Defaults This procedure will reset all settings on the unit to the factory defaults.  It is highly recommended the configuration is backed up prior to a factory reset. There are two ways to reset the unit to the factory d...
What are the RS-458 pin-outs for the Digi One SP product?
Category: Hardware, Configuration, Installation
The following table outlines the DB9 pin-outs for RS-485: Set the serial DIP switches according to your serial device requirements:
What are the RS-422 cabling pinouts for PortServer TS and Digi One SP units?
Category: Hardware, Configuration
General EIA-422 Cable Information This section applies to Digi products equipped with EIA-422 asynchronous  interfaces. Physical Cable Characteristics EIA-422 interface cables should be shielded twisted-pair cables. Each  signal ...
Adding/Removing a User to Your Device Cloud Account
Category: Installation
Adding a user to your account Note that only users that are assigned the Administrator role can create, edit or remove other users.   There must always be at least one user with an Administrator role within a customer account. To ad...
How to Configure Modems With Digi PortServer and Digi One Products When Not Using the RealPort Driver.
Category: Configuration
Native Modem Configuration Modem Configuration requires familiarity with the specific modem being used. While the following procedure is sufficient for most cases, it may be necessary to take additional steps to properly configure your modem or ...
Gathering Information for Tech Support for Cellular Issues with ConnectPort X2e 3G
Category: Configuration, Installation, Troubleshooting
When encountering a cellular issue with a ConnectPort X2e 3G unit, Digi Technical Support will require the following information. Screen Shots of the following WebUI pages: Home Configuration > Mobile Connectivity Administrat...
Gathering Information for Tech Support for Device Cloud Issues with ConnectPort X2e 3G
Category: Configuration, Installation, Troubleshooting
When encountering a Device Cloud issue with a ConnectPort X2e 3G unit, Digi Technical Support will require the following information. Screen Shots of the following WebUI pages: Home Configuration > Ethernet Network  ...
How to Install the Digi NEO or Classsicboard Driver (dgnc) in Red Hat WS/EL 6 
Category: Installation
Prepare for driver installation: First, remove the in-kernel jsm module to avoid hardware conflicts: # rmmod jsm The jsm module, should be renamed to prevent it from loading when rebooted: #cd /lib/modules/`uname -r`/kernel/drivers/serial/jsm ...
How to Install the AccelePort XEM, C/X, Xr, Xr920 (dgap) Driver in Red Hat WS/EL 6
Category: Installation
Digi AccelePort Xem, C/X, EPC/X, and Xr (dgap)  Driver Installation in Red Hat WS/EL 6 First ensure the following package dependencies are installed on your system (typically installed using yum.  For example:  yum install [package_...
Running QT application on DEL modules shows NO output in LCD display
Category: Configuration, Hardware, Troubleshooting
A Qt for Embedded Linux application requires a server application to be running, or to be the server application itself. Any Qt for Embedded Linux application can be the server application by constructing the QApplication object with the QApplication...
How to Recover a Digi TransPort Using FlashWriter
Category: Hardware, Troubleshooting
Recommendations It is recommended that a switch be used between the PC that will be uploading the files to the TransPort and the TransPort itself. Issues may occur in the file transfer and/or IP addressing if a switch is not used, and the process ...
Ethernet Port Does Not Work on Digi TransPort
Category: Troubleshooting
Having an issue in which your TransPort WR21 2-port, WR44, etc., does not respond on an Ethernet port?  Check to see whether Port Isolation is enabled.  You may need to be in Hub mode.  To understand what "Port Isolation" and "Hub Mode...
How to Install RealPort in Red Hat or CentOS 6
Category: Installation
First ensure the following package dependencies are installed on your system: make, rpm-build, bash, gcc, glibc-devel, kernel-devel, kernel-headers, ncurses-devel, perl, and tcsh. The kernel-devel and kernel-headers packages must match your run...
Running Qt sample application on Wi-i.MX28 with Fusion 7" LCD (from Android Kit)
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Digi Embedded Linux 5.9 default Linux build for ConnectCard (Wi-)i.MX28 by default has not configured any graphical capabilities. In order to run the Qt example applications with the Fusion 7" LCD as used in the i.MX28 Android kit, you have to ena...
List of Device Cloud Disconnect Definitions
Category: Troubleshooting
List of Device Cloud Disconnect Definitions Reason Given Explanation * There was a disconnect reason recorded but its become "stale" so set to this instead of e...
The following error is seen within Digi ESP/DIA:  ImportError: no module named datetime
Category: Miscellaneous, Troubleshooting
Please confirm the python.zip file exists in the /WEB/python directory of the Digi Gateway.  The file may be downloaded from the Digi Tech. Support web site under the  Development Software and Sample Code category for your product.  Th...
Is my third party RF radio compatible with Digi XBee modules?
Category: None
So long as the third party device is Zigbee capable, it should work with Digi XBee modules. It is important to have matching Zigbee standards.  You can change which one the Digi uses by setting its ZS value between 0-2. ZS values: 0 - ...
US Robotics Modem Configuration in Linux
Category: Configuration
The following configuration applies to commonly used US Robotics modems: 1. Dip Switches Sportster modems should be set initially for: DIP switches 3,7, and 8 down (Therest UP) Switch3 Down is display result codes Switch7 Down i...
Digi Embedded Linux (DEL) graphical project or kernel configuration fails with: make -k xconfig HOSTCXX scripts/kconfig/qconf.o make: ***[xconfig] Error 2
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Sometimes you see more details, e.g.: make -k xconfig   CHECK   qt sed < /usr/local/DigiEL-5.9/scripts/scripts/kconfig/lkc_proto.h > scripts/kconfig/lkc_defs.h 's/P(\([^,]*\),.*/#define \1 (\*\1_p)/'   HOSTCC&n...
Digital and Analog Sampling Using XBee Radios
Category: Configuration, Hardware, Miscellaneous
  XBee radios have multiple I/O lines that can be used to gather Digital or Analog data, and then transmit that data to another XBee for interpretation. Because sample data is always provided in an API format, it can be very intimidating and...
How to join Smart Energy devices to a Digi ConnectPort X2 Smart Energy or ConnectPort X2e Smart Energy Coordinator using Smartlee
Category: Configuration, Installation
Networking considerations: An open Ethernet port will be needed on your internet router, switch or HUB in order to provide network connectivity for the gateway. The unit pushes data up to the Device Cloud by Etherios on T...
How to join Smart Energy devices to a Digi ConnectPort X2 Smart Energy or ConnectPort X2e Smart Energy Router using Smartlee
Category: Configuration, Installation
Networking considerations: An open Ethernet port will be needed on your internet router, switch or HUB in order to provide network connectivity for the gateway. The unit pushes data up to the Device Cloud by Etherios on TCP...
Configuring Static IP Address and Network Parameters with Digi ConnectPort X2e SE Smart Energy Gateways
Category: Configuration, Installation
When you connect an Ethernet or Wi-Fi Digi Smart Energy gateway to your LAN, it first tries to acquire an IP address from a router with an enabled DHCP_server on your network. If successful at acquiring the IP address, it pulls in the default gateway...
WiFi Interface Configuration with ConnectPort X2e SE (Smart Energy) Gateways
Category: Configuration, Installation
WiFi Configuration: In order to configure the gateway to connect to the internet/Device Cloud using the WiFi interface, it will first need to be associated with your local network WiFi Access point. From Factory Defaults: Note:  If the...
ConnectPort X2e SE (Smart Energy) Troubleshooting
Category: Troubleshooting
Device Cloud by Etherios By default, gateways point to the login.etherios.com production server (some older gateways may point to my.idigi.com).  For Smart Energy gateways, it is necessary to have connectivity to Digi's Device Cloud for produ...
U-Boot prompt change is not reflected. Prompt remains unchanged.
Category: Configuration, Troubleshooting
The following patch which will be released with DUB-1.6.4.x or higher fixing the problem. You need to patch the U-Boot (1.6.3.x) sources in /usr/local/DigiEL-5.9/bootloader/u-boot-denx/ and after patching create a new U-Boot project (delete the old ...
U-Boot project rebuild throws error
Category: Troubleshooting, Miscellaneous, Configuration
When using DEL-5.9.6.2 rebuilding an U-Boot project you will get: make -k rebuild Generating include/autoconf.mk Generating include/autoconf.mk.dep make[1]: *** No rule to make target `ccardwmx28js_config'. make: *** [uboot_distclean] Error ...
TGZ non-RPM Method for Installing the AccelePort (Xr, Xr920, XEM and C/X) Driver in Linux
Category: None
The following procedure can be used in any Linux environment. It is the only choice available for environments which do not support RPM. Pre-installation: Check to ensure that dependencies listed for the dgap/AccelePort driver are met prior to be...
HOW TO:  Run Smart Energy Framework RPC commands from Device Cloud by Etherios Web Services
Category: Configuration
Introduction: The ConnectPort Smart Energy Gateways (CP-X2 SE, CP-X2e SE, CP-X4 SE IA) and the ERT/Ethernet Gateway all use a python application called the Smart Energy Framework (aka SEF or SE Framework).  While the Gateway's OS type, Python...
No Longer Able to Login to idigi-se.appspot.com
Category: Configuration, Troubleshooting
The URL has changed to https://digi-se.appspot.com
Can't update U-Boot or Linux via Ethernet on my Digi Connect ME 9210
Category: Configuration, Installation, Troubleshooting
The factory programmed U-Boot on Digi Connect ME 9210 might not allow you to update firmware via Ethernet on your custom board. Either plug the module to a Digi development board to update firmware, or use the serial console as follows: Connect via ...
When running Android installer under Linux, getting: aadk_installer.run: 2: aadk_installer.run: Syntax error: end of file unexpected (expecting ")")
Category: Installation, Troubleshooting, Configuration, Miscellaneous
The Android installer is maybe a 32bit LSB ELF executable. You can check this with: file aadk_installer.run showing you something about 32bit. If you are running a 64bit Ubuntu you have to install the 32bit libraries: sudo apt-get install ...
MAC addresses are not printed on ConnectCard for i.mx28 module label, how to get it?
Category: Configuration, Hardware, Miscellaneous
MAC addresses are not printed on module's label due to space constraints. Customer needs to: Read MACs from NVRAM Read MAC from barcode on white label of module(If your module has 4 3D barcodes on label). If module has only 3 ...
What is the pinout for a crossover Ethernet cable?
Category: Hardware
Standard Ethernet Crossover Cable Pin-outs RJ45                                            RJ45 ======          ...
What is the pinout for the EtherLite boot console cable (RJ45 to DB9)?
Category: None
To access port one of an EtherLite unit using the boot console method, a 3 wire cable is needed (not a fully pinned cable).  The following pinouts show the boot console crossover cable used for connecting to a standard PC or terminal device: ...
What is the pinout for connecting the RJ45 port from a Digi TransPort to a Cisco or Juniper RJ45 console port?
Category: None
Cable pinout for connecting RJ45 Digi TransPort RS232 port to a Cisco or Juniper RJ45 RS232 serial port: Digi RJ45       Cisco/Juniper RJ45 ========     ============== RTS 1        ...
How to obtain a serial trace from a Digi TransPort router.
Category: Troubleshooting
The following steps outline how to obtain a trace from a Digi TransPort serial port: From the web interface of the Digi TransPort unit select:  Management-Analyser> Settings   -Enable Analyser  Use the check box to enab...
What are the pinouts for the Digi CM and Digi Passport loopback plug?
Category: Hardware, Troubleshooting
The following loopback pinouts apply to the Digi CM and Digi Passport product lines: RJ45 Looback =======              ======= 1 CTS                   8 RTS 2 DSR a...
What is the cable pinout for connecting from one port to another port on Digi CM and/or Digi Passport units (port to port)?
Category: Hardware
The following cable pinout applies for connecting from one port to another port on Digi CM or Digi Passport units: RJ45                       RJ45 =======           &...
How to force the Digi TransPort to synchronize with the NTP/SNTP time servers
Category: Miscellaneous
The following command can be used to synchronize the time with pre-defined NTP/SNTP servers immediately.  This should be run from the router CLI prompt with administrative privileges.  sntp 0 now
How do I recover my Digi ConnectPort X4?
Category: Troubleshooting
  Digi ConnectPort X4 Firmware Recovery Procedure   Introduction: This document outlines the procedure for recovering the firmware on the ConnectPort X4.   Tools needed: ConnectPort X4 Phillips screwdriver PC or laptop S...
Is there an isolation for PoE on the Connect ME/ME 9210 Modules?
Category: Hardware, Installation, Configuration
According to 802.3af compliance, a 1500V isolation barrier is expected between PoE capable module and the point of entry from the Ethernet cable. On Connect ME/ME 9210 pins 1&2 are Power Pass-Thru+ & Power Pass-Thru- re...
Digi M10 Inbound, Outbound queues and Message size
Category: None
Default size of Inbound and Outbound Message Queue is 64K One SCO message of Digi M10 can have size atmost 1024 bytes, wherein ORBCOMM supports upto 8192 bytes GlobalGram and reports size are same as defined in ORBCOMM serial specification docume...
Example for creating a Device Cloud Task - Upload Python File
Category: Configuration, Miscellaneous
The following example shows how to create a task on Digi's Device Cloud to upload a Python file to a device connected to the Device Cloud. Login to your Device Cloud account and select Device Manager > Schedules > New Schedule.   Clo...
When launching a Python application, the following error is seen:  Import Error: no module named zigbee
Category: Miscellaneous, Troubleshooting
This error is indicative that the zigbee.py file is not in the /WEB/python path on the device.  Upload the zigbee.py file to the device using the Web interface or from the Device Cloud: zigbee.py for CP-X Gateways zigbee.py for the PC
What is the maximum USB storage recognized by Digi TransPort routers?
Category: Miscellaneous, Hardware
Digi TransPort products support USB devices formatted with FAT 16 and FAT 32.  If using FAT 32, 32GB is the largest partition recognized.
How to obtain DEBUG output on TransPort routers through an SSH client
Category: Troubleshooting
Debug output is usually obtained through the serial port (ASY0) or via telnet on the router (not SSH) The options are: "DEBUG 0"   ->   ASY0 "DEBUG 1"   ->   ASY1 "DEBUG T" ...
Digi International Security Notice OpenSSL "Heartbleed"
Category: Miscellaneous
Digi International Security Notice April 14th,2014 (Updated 4/18/2014) CVE-2014-0160/ OpenSSL “Heartbleed” Overview On April 7th, a critical security vulnerability (CVE-2014-0160), nicknamed “Heartbleed,” was discovered...
Do Any Digi Products Support Modbus Cry Out?
Category: Troubleshooting, Hardware, Configuration, Miscellaneous
Some Modbus serial slave devices have the ability to send a "cry out" which is an unsolicited event alert. This is not standard Modbus, and thus our industrial automation engine doesn't support it. Although this won't work in an industrial automat...
OpenSSL Heartbleed fix for Digi Embedded Yocto 1.4
Category: Configuration, Installation, Miscellaneous
The OpenSSL Heartbleed fix for Digi Embedded Yocto 1.4  is available in the github repositories. The instructions to fetch the Digi Embedded Yocto 1.4.1 update are as follows -  For customers who are deploying Digi Embedded Yocto for t...
Upgrading Firmware Using Open TFTP Server in Microsoft Windows
Category: Miscellaneous, Configuration
Download and install Open TFTP Server from Sourceforge: http://sourceforge.net/projects/tftp-server/?source=dlp Once  installed, copy the firmware image to the C:\OpenTFTPServer directory on your computer. Next, run the TFTP Server:&...
How To Extract the .ALL Digi TransPort File Using FlashWriter
Category: Miscellaneous, Configuration
A Digi TransPort .ALL file is a copy of the Digi TransPort’s full image including all configuration files, firmware files,and any files on the Digi TransPort flash filesystem. These files can be used to re-image a Digi TransPort. See http://www...
How Many RS-485 Serial Devices Do Digi Device and Terminal Servers Support?
Category: Configuration, Hardware, Miscellaneous, Troubleshooting
As per the standard, the RS-485 serial line drivers support 32 connected devices. To add more than 32 devices you would need to also install a repeater.
How Many Serial Slaves Can The Digi Industrial Device Servers Support?
Category: Configuration, Hardware, Miscellaneous, Troubleshooting
The Digi device and terminal servers which have MEI serial ports can support up to 32 slave devices as per the standard for RS-485 serial line drivers. If you have more slave devices than that you will need to add a repeater. However, although the...
How Many Network Slave Devices Can a Digi Device or Terminal Server Support?
Category: Configuration, Hardware, Miscellaneous, Troubleshooting
The answer to this question depends on several factors, primarily which product you are using and whether the masters are serial or ethernet. There are also practical restrictions such as polling intervals to consider. If you have a network master...
How to perform Reboot on an Android device running Etherios Cloud Connector?
Category: Configuration, Installation, Troubleshooting
Etherios Cloud Connector can be downloaded from Play Store and installed onto any Android device. All features of Device cloud on a device is available with an exception on *reboot*. In general an Android phone cannot be rebooted fr...
Earth Ground for the PortServer TS 48V DC Dual Feed
Category: Hardware
Both the positive (+) and negative (-) lines of the 48VDC input power floats relative to both chassis and signal ground so the power is not referenced to earth ground in any particular way.
How To Configure the Digi TransPort Firewall to Allow Alternate SSH and Other Management Ports for External Access
Category: Miscellaneous, Configuration
With the standard rule in place, which allows SSH, you may see several external connection attempts in the Event log similar to the following:     15:58:28, 15 May 2014,GP socket connected: 192.168.1.1:22 -> ###.###.###.###:5286 Fo...
I have an older Digi One IAP unit, what firmware can I run on it?
Category: Configuration, Miscellaneous, Troubleshooting
There are two versions of hardware for the Digi One IAP, and the version of hardware determines what firmware you can run. Older hardware was manufactured prior to summer of 2007. and can only support up to the 82000770_G version of firmware. Newer h...
How to Add CUPS Printers in Linux When There is no Serial Port Option
Category: Configuration
How to Add CUPS Printers in Linux When There is no Serial Port Option Here are the steps taken for configuring a printer using the CUPS web interface.  Prior to configuring the printer in CUPS, you may need to change the ownership for the tty...
How to use a Digi TransPort as an SSH Client from the Command Line
Category: Configuration, Miscellaneous
The Digi TransPort routers firmware embed an SSH client which allows you to establish an SSH connection to another device from the command line of the router. The command implemented to use the SSH client is : sshc When logged in on the Digi Tr...
Rework instructions for ConnectCore i-MX6 EA Kits
Category: Configuration, Hardware, Installation, Troubleshooting
The files that need to be programmed on the ConnectCore i.MX6 EA kit (based on the adapter board), can be found here: ftp://ftp1.digi.com/support/developmentsoftware/82003474_1P.zip 1.  Download the file above to your Linux host/development m...
Is it possible to SSH to a ConnectPort X2e Smart Energy Gateway for access to the command line interface?
Category: Miscellaneous, Troubleshooting
Due to enhanced security with Smart Energy gateways, it is not possible to access the command line interface of the Smart Energy models.  Gateway configuration and settings can instead be applied from the Device Cloud or digi-se.appspot.com. ...
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