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Configuration: 20 result(s) found
Installation: 31 result(s) found
Hardware: 12 result(s) found
Miscellaneous: 22 result(s) found
Troubleshooting: 41 result(s) found


There are 70 search results for ""
Which Digi serial adapter cards are compatible with Universal PCI slots that support 3.3 and 5 volts?
Category: Installation, Hardware
Most of Digi's PCI adapters function in a Universal PCI slot that supports 3.3 and 5 volts. These include the following models: AccelePort C/X AccelePort RAS AccelePort Xem AccelePort Xp AcceleP...
COM Ports Won't Install At COM3 in Windows 2000
Category: Installation, Troubleshooting
Symptom:When I install my Digi product in Windows 2000, the new COM ports should start at 3 (or perhaps 5) but instead they start at a much higher number and I cannot rename them. Cause: There was a Digi product previously installed in the sys...
Windows 2000 Does Not Detect my Digi adapter On Boot up.
Category: Installation, Troubleshooting
Symptom:When the system is started for the first time, Windows does not detect the installed Digi adapter. Cause: The adapter is an ISA or EISA bus type. The adapter was already physically in the system when the operating system was inst...
I can't open the Digi COM ports with HyperTerminal in Windows 2000, Windows Xp, or  Windows Server 2003.
Category: Troubleshooting, Miscellaneous
Symptom:The driver seems to have installed fine, the ports and the modems show up under Device Manager, but HyperTerminal can"t open the COM ports. Cause: Routing and Remote Access (RRAS) service or another program which uses the COM po...
Using PDQComm or OmTools Fax Senior software with Digi Products in Windows 2000 or Windows NT.
Category: Miscellaneous, Troubleshooting
Symptom: I"m having trouble using PDQComm or OmTools Fax Senior with Digi products Cause: Incorrect Settings Solutions: First, make sure that you have loaded the latest Digi driver Then, go into Control Panel, Network, to the Ports Properti...
I am using Windows 95/98/ME. How can I determine if my Digi ports are functioning?
Category: Miscellaneous, Troubleshooting
If you have a modem or loopback plug, you can verify that the Digi ports are functioning by downloading TTY.exe to test the ports: Run the executable and choose Settings. Select the com port to which you have your modem connected. Configure the ...
AccelePort RAS and AccelePort Xp Source RPM Installation in RedHat
Category: Installation
Installation instructions for AccelePort RAS and AccelePort Xp Source RPM Driver in Red Hat. Confirm your system has the necessary package dependencies to install the driver:: Dependency listing Download the latest source rpm driver from our web...
Ports appear to be available but will not respond in HyperTerminal in Windows 95/98/ME.
Category: Troubleshooting
Symptom:Ports appear to be available in Hyperterminal, but when attempting to access the ports there is no response. Cause: The direct to COM options in HyperTerminal are only for ports using standard I/O and IRQ. Solutions: Install a m...
I have phantom serial ports in Windows. How can I remove them?
Category: Troubleshooting, Configuration, Miscellaneous, Installation, Hardware
The first step of removing the phantom ports is to remove all non-standard COM ports (remove any Multi-port serial adapters from the device manager). Most likely there are leftover entries in the registry. You can run regedit to remove the extra entr...
Display Error When Installing AccelePort RAS, Xp drivers in SCO OpenServer
Category: Installation
Symptom: In SCO OpenServer, when installig driver from the CD with ./setup, message "DISPLAY must be set to a valid display running X" appears Solution: From the command prompt: custom -i -p misc:dgap -F (full_path_where_driver_file_is_located_fil...
Package Requirements For Digi Driver Installation in Linux
Category: Installation, Troubleshooting
What are the package dependencies/requirements for installing Digi drivers? Digi Neo and ClassicBoard driver (dgnc): make, rpm-build, bash, gcc, glibc-devel, kernel-devel or kernel-source on older distributions, kernel-headers, ncurses-devel, per...
Updating the AccelePort Xp Firmware in Linux
Category: Installation
AccelePort Xp Firmware Upgrade Instructions for Linux The firmware image can be downloaded here. Make a back-up copy of the existing firmware image: # cp /usr/lib/dg/dgdm/tiggerf.bin old.tiggerf Then copy the downloaded ...
How do I change the default owner, group, or permissions of my RAS/Xp devices in Linux?
Category: Configuration
This article will describe how to modify the default owner and permissions of your tty devices when using an Acceleport RAS or Xp product in a Linux environment. The device nodes are created during system init when /etc/init.d/dgdm is run. On som...
How do I enable the Write Complete When Sent and/or the Low Latency option for the AccelePort Xp in Windows 2000?
Category: Configuration
In Device Manager, right-click on the adapter under Multi-Port Serial Adapters and select Properties. Select the Advanced tab. To enable the Low Latency option, select the adapter. With the adapter selected, the information pane will tell you whethe...
Installing AccelePort RAS and Xp Adapters in SuSE 8.1 and 8.2
Category: Installation
Please download the most current driver from our web-site at: Digi Support Web Site Installation instructions: # script Make sure your kernel source is installed and the symbolic link is created: # rpm -qa | grep kernel The kernel-source should...
Installation of Digi Asynchronous PCI adapters in Windows 2000/XP
Category: Installation
1.  Physically install the adapter in the machine.  Power it on, and let Windows 2000/XP load.  As you: logging in as Administrator you should see this dialog. 2.  Windows should automatically find the driver and bring up the d...
Phantom Port Removal on Windows 2000
Category: Troubleshooting, Miscellaneous
  NOTE: This is a known issues reported in Microsoft Q271523 which states that when you remove or reinstall a multiport serial adapter, the COM port numbers are locked in the registry and not released for reuse so on a reinstall, the next avai...
Windows 2000 COM Ports are Not Reused and Continue to Increase in Starting Number (Phantom Ports issue)
Category: Troubleshooting, Installation
Symptom: After replacing or installing a new Digi board in Windows 2000, the com ports are not being reused, but now are starting at a much higher number.  How do I fix this?           &nbs...
Red Hat Advanced Server 2.1 AccelePort RAS/Xp Driver Installation
Category: Installation
The released driver has been tested with Red Hat AS 2.1 with the stock kernel (2.4.9-e3). Here are the source rpm installtions steps used: Log the installation: # script [ENTER] Verify your kernel source is installed and matches your running ke...
How do I update the firmware for the AccelePort Xp?
Category: Miscellaneous
Please place the binary file that you downloaded into the C:\WINNT\system32\drivers directory (assuming the standard installation for Windows 2000 or NT). There should be present in that directory a file named fepherc.bin. Rename this file to someth...
Error seen when inserting the Digi driver module similar to the following: /lib/modules/2.4.18-14/misc/dgxx.o: kernel-module version mismatch /lib/modules/2.4.18-14/misc/dgap.o was compiled for kernel version 2.4.18-14custom while this kernel version 2.4.18-14
Category: Installation, Troubleshooting
If there has not been "custom" kernel modifications done, you can remove the extraversion from the Makefile: cd /usr/src/linux-2.4.18-14 Edit the file called Makefile remove the "custom" extraversion and save changes. make mrproper make oldconfig ...
While building binary from src.rpm, I get bad exit status with ''invalid operands to binary'' message  
Category: Installation
 Please use following command #rpmbuild --rebuild --define DISTRO=REDHAT_ZZZZ driver_file_name.src.rpm Use one of the following REDHAT_AS_3 / REDHAT_ES_3 / REDHAT_WS_3/FEDORA instead of REDHAT_ZZ_
EIA-232 Information
Category: Hardware
DTE vs DCE This is one of the most misunderstood areas of RS-232. DTE stands for Data Terminal Equipment, and DCE stands for Data Circuit-terminating Equipment or Data Communications Equipment. The DTE is typicall...
Recommended Custom Cable Vendors
Category: Miscellaneous
The Whyte Haus 260-484-5666 the.whytehaus@verizon.net Contact: Barb Whyte   Predator Grizzly Cable (503)292-7151 x 1101 CSP, Inc. 763-475-8346 mrannals@csp.com ...
Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
When trying to install Port Assist Manager on the Windows Server 2003 OS, the following error is seen: "Invalid Operating System: Windows 2003. Exiting Setup"
Category: Miscellaneous, Troubleshooting
The version of Java that is installed is too new. To make PAM work with Windows Server 2003, you need to install JRE version 1.3.103 or earlier. Here is a link to the required version: http://java.sun.com/products/archive/j2se/1.3.1_03/jre   &...
How can I find out the firmware version for an Acceleport RAS or Xp card in the Linux dgdm driver?
Category: Miscellaneous
The firmware files for the Linux dgdm driver can be found in the /etc/dgdm directory. Here are the relevant filenames: hlcf.bin = Acceleport RAS firmware filetiggerf.bin = Acceleport Xp firmware file To find out what version you currently have in...
How do I update to the 40002448 driver for my AccelePort Xp adapter in Windows 2000?
Category: Installation
You need administrative privileges to update device drivers. Please be sure you are logged into Windows as Administrator or as a user that is a member of the Administrators group. To update an existing AccelePort Xp driver, first perform these steps:...
Better management of Digi created serial printer devices in AIX 8 using a tty rather than lp device.
Category: Configuration, Miscellaneous, Troubleshooting
In order to point a created print queue at a tty device, you will need to perform the following steps: 1. Create a generic print queue in AIX for an unused port (This creates an lp device for that port) 2. Create a tty for a different port in the...
What is Digi International doing to comply with the RoHS requirements?
Category: Miscellaneous
Digi International is in the process of preparing to meet the RoHS requiements. For details, please visit this link:  http://www.digi.com/aboutus/environment.jsp  
How can I make a cable to attach a terminal with a DEC MMJ6 to a Digi RJ-45 connector?
Category: Hardware, Miscellaneous
Here is the pinout to attach a terminal or other DTE device to a Digi product which has RJ-45 connectors: DEC Digi MMJ6 8-wire RJ45 ------------------------------------ DSR 1 ------------------ 8 DTR R...
How do I find the serial number on my Product?
Category: Miscellaneous, Troubleshooting
That depends on the type of product. With most type of PCI cards the serial number will be on a bar coded sticker on the back (i.e. S/N:(S) V81953990, etc). Sometimes, these card will have expansion modules attached to them (black boxes with addition...
When installing a Digi driver in SuSE Linux with 2.6.x kernels, a tainted kernel message is seen.
Category: Installation, Troubleshooting
As an extension to the mainline kernel, modules can be tagged as supported (directly by SUSE, or indirectly by a third party) or unsupported. Modules which are known to be flakey or for which SUSE does not have the necessary expertise are marked as u...
Transparent printing in SCO OpenServer hangs and ditty does not set the off string properly.
Category: Configuration, Troubleshooting
This is due to two different Digi drivers being installed on the same system. If RealPort and MPI drivers are installed, be sure to use the appropriate ditty binary. The RealPort ditty binary is located in /etc/drp. The syntax is as follows: ...
When using the Solaris print spooler the print job spools and goes away however, nothing prints.
Category: Configuration, Troubleshooting
Solaris print spoolers require DCD (Data Carrier Detect). If an 8 or less wire cable is being used, try forcing DCD from the Solaris root prompt: ditty forcedcd /dev/dty/x###s This needs to be re-run on reboots, create a file called "/etc/rc2....
MODPOST and module errors are seen when compiling the Digi driver with a new kernel on SuSE.
Category: Installation, Troubleshooting
Before SUSE''''''''s kernel sources are usable, you must issue the following commands: cd /usr/src/linux-2.6.8-24.14 make cloneconfig && make modules_prepare Otherwise kernel sources are not usable for building modules for your running kerne...
A solution to transparent printing using cups in Linux. Problem description: Performing transparent, pass-through printing to a printer hanging off a dumb serial terminal. When a user is logged in or agetty is running, cups sees the serial line as busy and won''t print.
Category: Configuration, Troubleshooting
Create a named pipe, which provides a printer "device" to receive the cups print jobs on one side of the pipe while allowing you to successfully cat the output to the serial device, even when the terminal is in use or agetty is running on it. Firs...
The end of my print jobs are being cut-off and never print the end of the document.
Category: Configuration, Troubleshooting
This behavior is due to the spooler closing the connection prior to the port buffer draining. The following command can be used to hold the port open so all of the data prints: # cat /dev/null & Where ttyx## represents the actual tty ...
There is a very long delay seeing the login prompt in Solaris and UnixWare.
Category: Configuration, Troubleshooting
Customers have reported problems with ttymon handling a large amount of ports. Reportedly, adding more ttymons and only assigning 2 or 3 ports per ttymon relieves the symptoms.
When installing a driver in Red Hat AS 2.1, there is a rhconfig.h error seen.
Category: Installation, Troubleshooting
This problem is related to Red Hat''''''''s Update 3 of RedHat AS 2.1. Customers have reported that updating the system to Red Hat''''''''s Update 4 or higher, allowed them to install the driver without the rhconfig.h error.
How do I configure my CUPS printers for hardware flow control instead of the default software flow control?
Category: Configuration, Troubleshooting
Change the printer configuration (/etc/cups/printers.conf) file to reflect hardware flow control. Here is an example: DeviceURI serial:/dev/ttyx##?baud=9600+size=8+parity=none+flow=hard
I am unable to install the driver directly from the CD, is there another method to install the driver?
Category: Installation, Troubleshooting
Yes. If you copy the .bin file from the CD onto your UNIX server, copy it to a volume name that SCO''''''''s custom utility will recognize as an installation image: # cp 40001044_P.bin VOL.000.000 That''''''''s "vee oh el" all the rest are ze...
When logging into an attached terminal, the session is returned back to a login within 30 seconds or before the password is entered.
Category: Configuration, Troubleshooting
Be sure to use the -L flag for agetty entries in the /etc/inittab file. This flag ignores DCD (carrier), in the event it is not wired on the cable.
The follwoing error message is seen on the console/messages file: error message: epcaassert (Digi) lines 6964
Category: Troubleshooting
These errors indicate a possible memory contention....where another device is using a portion of the memory assigned to our adapter. In most cases these errors are ''''''''non-destructive'''''''' and do not affect the functionality of the ports. In a...
An error is seen when installing the Digi driver in SuSE Linux: (drivername) conflicts with file from package aaa_dir-2002.3.13-3
Category: Installation, Troubleshooting
This seems to be due to issues with the package management database. An article found on the internet recommends the following solution: # rpm -i --replacefiles /usr/src/packages/i386/(drivername).rpm
I am seeing random characters or garbage on the screen using SCO OpenServer 5. This is only seen within our Application.
Category: Configuration, Troubleshooting
Certain applications that are more graphical may show these symptoms. Try deactivating the fastcook setting on the affected port(s): # ditty printer -fastcook /dev/ttyx## Then see if this resolves the random characters with the application. If ...
Error seen when initializing the driver in Linux : kernel-module version mismatch /lib/modules/(VER)/misc/dgxx.o was compiled for kernel version (VER)custom while this kernel is version (VER)
Category: Installation, Troubleshooting
This error indicates that modifications have been made to the kernel adding the "custom" extraversion. Here are the steps to remove the "custom" extraversion: # cd /usr/src/linux # make clean # vi Makefile You do not have to use "vi", simply u...
The following error is seen when loading the dgdm driver module in Linux: dgdm_tty_open() - invalid major -70
Category: Installation, Troubleshooting
The error is due to a mismatch between the kernel compiler and the system gcc compiler. This can be verified with the following commands from the Linux root prompt: # cat /proc/version# gcc --version The versions need to match. If not, you will eit...
When I try to tip to a port, I see the following error: tip: /dev/term/x: Permission denied all ports busy
Category: Miscellaneous, Troubleshooting
This message is typically seen if another process is running on the port. Confirm your serial terminal settings to see if the port is locked by ttymon. The easiest way to check this is via admintool. Type "admintool" from the Solaris root prompt. ...
In Solaris, catting a file to the printer device works however, when using the print spooler the print job spools, disappears and nothing prints on the printer.
Category: None
Solaris print spoolers require DCD to be asserted on the port. This is commonly seen when DCD is not wired on the cable (3 to 8 wire connections). To force carrier on the port without wiring it, simply issue the following command from the Solaris roo...
Steps for installing Port Assist Manager in Linux
Category: Installation
Here are the detailed steps used to configure this in-house with SDK 1.2.2 and Red Hat 7.3: Download: ftp://ftp.tux.org/packages/java/JDK-1.2.2/i386/FCS/j2sdk-1.2.2-FCS-linux-i386-glibc-2.1.3.tar.bz2 Please note that java versions newer than 1.3....
The /etc/inittab file is not keeping the changes for the Digi ports
Category: Configuration, Troubleshooting
The drpadmin calls the /etc/conf/bin/idmkinit program in SCO. This is the same call when rebuilding the kernel, and it asks whether you "Would like the environment rebuilt". This will remove the current /etc/inittab file, and rebuild it from the fi...
Category: Troubleshooting
  Make sure that the system has at least one of it''''''''s native serial ports enabled in the system BIOS. Failure to do this will prevent the Microsoft Serial Driver from loading. The Digi makes use of it and will not be able to load without ...
Reference Guide: Cable specifications for building serial cables
Category: Hardware
Cable Reference Guides: EIA-232 General Information EIA-232 Flow Control Primer EIA-232 Cables: DTE vs. DCE EIA-232 Signal Information EIA-232 Cable Specifications EIA-232 Cable Capacitance vs. Length of Run EIA-232 Signal/Pin Convers...
Serial Cable Pin Outs for DIN Connector on HP9000 Servers
Category: Hardware, Miscellaneous
DIN connector front view 2 1 4 __ 3 6 || 5 ^ | | KEY DIN Connector Digi RJ45 (8-pin) 3 4 4 ...
Transparent Printing Causes the Port to Lock Up in SCO OpenServer 5.x
Category: Configuration, Miscellaneous, Troubleshooting
Deactivate the fastcook setting on the tty port to resolve this behavior: # ditty -fastcook ttyx## Where ttyx## represents the actual tty device. This setting may be added to a start up script (such as: /etc/rc.d/8/userdef) to configure the set...
The following error is reported in Linux using the AccelePort XP/RAS dgdm driver: dgdm_triboot(0) - Adapter download error! We did not finish! state=0xfffffffe, status=18 DGDM - ERROR STATUS: TRIBL_FEP_ERROR
Category: Hardware, Troubleshooting
These types of errors are always indicative of a problem with either the PCI slot, memory conflict, irq conflict, or the adapter itself is failing. If the system has more than 4 Gig. of memory, please be sure the latest driver candidate is being use...
Configuring a Printer Using CUPS in Linux
Category: Configuration
Configuring your RealPort printers with CUPS in Red Hat. Here are the steps taken for configuring a printer: Point the web browser to http://localhost:631 Select [Add Printer] Fill in the name, location and description. Select the "Seria...
On some versions of SCO OpenServer a problem is seen logging into terminals where getty is flushing data after the Login: prompt.
Category: Configuration, Installation, Troubleshooting
Try adding -n to the getty entry: From the man page: -n Disables the keyboard flush delay for reliably connected serial lines. Without this option, getty discards input for a short time (about 1 second) after displaying its prompt. This is to avo...
Does Digi offer products capable of 9 bit character serial communication?
Category: Miscellaneous
Digi products currently only support 5, 6, 7 and 8 bit characters for serial data.
How do I configure getty in newer versions of Ubuntu?
Category: Configuration
Newer versions of Ubuntu no longer use the /etc/inittab file for configuing getty. A new method is now used called upstart. This requires a file be created in /etc/event.d with the name of the tty device. Here is a basic example of the contents of /...
How do I configure getty in newer versions of Fedora?
Category: Configuration
Newer versions of Fedora Linux no longer use the /etc/inittab file for configuing getty. A new method is now used called upstart. This requires a file be created in /etc/event.d with the name of the tty device. Here is a basic example of the content...
The PCI-X adapter is not recognized in an HP DL145 server running Linux
Category: Hardware, Installation, Miscellaneous, Troubleshooting
The system (HP DL145) has a PhoenixBIOS with an AMD Opteron Processor. Select the ''Advanced'' tab. In the ''Advanced'' window there is a: ''MCFG Table: [Enabled]'' This must be set to: ''MCFG Table: [Disabled]'' Otherwise, Linux will not see th...
Does Digi have a Device Driver Kit (aka DDK) for my product?
Category: Miscellaneous, Hardware
Digi International has made a number of Device Driver Kits available as-is for customers who wish to develop applications for Digi Products.  In each case, the documentation will be contained within the zip file for the appropriate product. H...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
Is There Driver Support Available for Digi AccelePort RAS and AccelePort Xp Adapters with Newer Linux Kernels?
Category: Installation, Miscellaneous, Troubleshooting
We currently only provide (dgdm) driver support for kernel versions up to 2.6.25: http://www.digi.com/support/productdetail?pid=1488&type=drivers If newer kernel support is critical for a large scale deployment, please contact your Digi Sal...
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