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Configuration: 60 result(s) found
Installation: 41 result(s) found
Hardware: 13 result(s) found
Miscellaneous: 40 result(s) found
Troubleshooting: 68 result(s) found


There are 115 search results for ""
Microsoft Telnet with PortServer Units Results in Double Carriage Return/Line Feed (CR/LF) and a Failure to Login
Category: Troubleshooting
Symptom: Telnetting into the PortServer (II or TS) is successful, but you may get double CR/LF so the device on the end of the serial port sees 2 CRs and login fails.  Cause: This is a known issue with Windows Telnet Client.   Solu...
COM Ports Won't Install At COM3 in Windows 2000
Category: Installation, Troubleshooting
Symptom:When I install my Digi product in Windows 2000, the new COM ports should start at 3 (or perhaps 5) but instead they start at a much higher number and I cannot rename them. Cause: There was a Digi product previously installed in the sys...
I can't open the Digi COM ports with HyperTerminal in Windows 2000, Windows Xp, or  Windows Server 2003.
Category: Troubleshooting, Miscellaneous
Symptom:The driver seems to have installed fine, the ports and the modems show up under Device Manager, but HyperTerminal can"t open the COM ports. Cause: Routing and Remote Access (RRAS) service or another program which uses the COM po...
No Link light on the Digi One RealPort IA?
Category: Troubleshooting
Symptom: Link light not on when the ethernet cable is plugged into the Digi One RealPort IA. Solution: The Link LED remains dark as long as the unit has an ethernet connection. If the cable is removed, or the connection goes down, the Link LED...
I cannot open the DigiOne IA device in HyperTerminal?
Category: Troubleshooting
Symptom: I cannot open the com port in HyperTerminal? Cause: The device type on the DigiOne IA is not set to RealPort. Solutions: Go in through the Digi Web UI interface and change the dev type to RealPort.
Installing RealPort Source RPM Driver in RedHat Linux
Category: Installation
Installation process for installing RealPort in RedHat Be sure there are no existing RealPort drivers installed on the system. If so, please remove prior to installing newer versions: 1. Kill all processes running on the ports including gettys. ...
I cannot open a comport in HyperTerminal when using the DigiOne IA?
Category: Troubleshooting
Symptom: I cannot open the com port in HyperTerminal? Cause: The device type on the DigiOne IA is not set to RealPort. Solutions: Go in through the Digi Web UI interface and change the dev type to RealPort.
SCO UnixWare RealPort FAQ
Category: Miscellaneous, Troubleshooting
How do I add more PortServer or Digi Ethernet units? If you are using and older version of the driver, there is no easy way to add in more PortServers, the driver must be completely reloaded. For the latest driver version, additional units can be add...
I have phantom serial ports in Windows. How can I remove them?
Category: Troubleshooting, Configuration, Miscellaneous, Installation, Hardware
The first step of removing the phantom ports is to remove all non-standard COM ports (remove any Multi-port serial adapters from the device manager). Most likely there are leftover entries in the registry. You can run regedit to remove the extra entr...
Does the Digi One IA RealPort support HSMS messages in the SECS/GEM protocol for TCP?
Category: Miscellaneous
No, HSMS is a header/message component in the SECS/GEM protocol for TCP. The header is expected to precede 100K or more of attached data. This could represent a "program", "recipe" or "wafer cassette inventory list". SECS-I is the RS-232 ANSI-type...
Configuring the Digi One Single Port (Digi One IA) for UDP Multicast
Category: Configuration, Installation, Troubleshooting
    What is UDP Multicast and why would I need it? UDP Multicast can be used to send serial data from one host to many devices at the same time.  Here are a few examples of how it maybe implemented: Transmit the time or a message...
Configuring the Digi One and PortServer TS Products for Inbound PPP
Category: Configuration, Troubleshooting
  NOTE: Make sure you are running the latest firmware for the Digi product you have.  For the latest firmware go to the Digi Support page and select your product from the drop down list.  This will bring you to the latest firmware ver...
Phantom Port Removal on Windows 2000
Category: Troubleshooting, Miscellaneous
  NOTE: This is a known issues reported in Microsoft Q271523 which states that when you remove or reinstall a multiport serial adapter, the COM port numbers are locked in the registry and not released for reuse so on a reinstall, the next avai...
Windows 2000 COM Ports are Not Reused and Continue to Increase in Starting Number (Phantom Ports issue)
Category: Troubleshooting, Installation
Symptom: After replacing or installing a new Digi board in Windows 2000, the com ports are not being reused, but now are starting at a much higher number.  How do I fix this?           &nbs...
SuSE 8.2 RealPort Installation Instructions
Category: Installation
Preparing for the Installation: In SuSE 8.2, we had to download and install the following kernel and kernel source: ftp.suse.com/pub/suse/i386/8.2/suse/i586/kernel-source-2.4.20.SuSE-62.i586.rpm ftp://ftp.suse.com/pub/suse/i386/8.2/suse/i586/k_d...
Error seen when inserting the Digi driver module similar to the following: /lib/modules/2.4.18-14/misc/dgxx.o: kernel-module version mismatch /lib/modules/2.4.18-14/misc/dgap.o was compiled for kernel version 2.4.18-14custom while this kernel version 2.4.18-14
Category: Installation, Troubleshooting
If there has not been "custom" kernel modifications done, you can remove the extraversion from the Makefile: cd /usr/src/linux-2.4.18-14 Edit the file called Makefile remove the "custom" extraversion and save changes. make mrproper make oldconfig ...
DigiOne does not talk using Digi supplied NULL-Modem cable to a Modicon 984 PLC.
Category: Installation, Troubleshooting
Digi products with a 9-pin DTE port usually come with a 9-to-9 null modem cable. The 9-pin Female port on older Modicon PLC is still DTE, but pin #1 is assumed to be FRAME GROUND. You will need to use a male/male gender changer, but that is not enoug...
Do you support ModbusPlus (Modbus+)?
Category: Miscellaneous
No, Modbus Plus is a unique hardware system. Although it shares many features of a 1mbps EIA-485 network, it is transformer isolated and requires special CPU co-processor support to manage a fast token. Digi only supports Modbus/RTU and Modbus/ASCII ...
How To Install the RealPort Source RPM Driver in Mandrake Linux
Category: Installation
Installation process for installing RealPort in RedHat Be sure there are no existing RealPort drivers installed on the system. If so, please remove prior to installing newer versions. Installation preparation in Linux: Log the installation: # ...
How To Install the RealPort Source RPM Driver in SuSE Linux
Category: Installation
Installation process for installing RealPort in RedHat Be sure there are no existing RealPort drivers installed on the system. If so, please remove prior to installing newer versions (rpm -e dgrp). Installation preparation in Linux: Log the...
EIA-232 Information
Category: Hardware
DTE vs DCE This is one of the most misunderstood areas of RS-232. DTE stands for Data Terminal Equipment, and DCE stands for Data Circuit-terminating Equipment or Data Communications Equipment. The DTE is typicall...
Recommended Custom Cable Vendors
Category: Miscellaneous
The Whyte Haus 260-484-5666 the.whytehaus@verizon.net Contact: Barb Whyte   Predator Grizzly Cable (503)292-7151 x 1101 CSP, Inc. 763-475-8346 mrannals@csp.com ...
Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
How do I design my grounds, shields, and surge devices for Digi Device Server products?
Category: Hardware, Installation, Troubleshooting
See the full application note here: PN:90000641_A Using Digi Products in the Real World: issues of grounding, isolation, and surge This document provides tutorial information on grounding, isolation, surge management and shielding, as well as recomm...
Discovering Digi devices under Windows XP Service Pack 2
Category: Configuration, Installation, Troubleshooting
Trouble discovering a Digi device using Windows XP with Service Pack 2?You will need to make sure that the Windows Firewall is disabled. By default it is enabled and will block the port that the discovery software uses to discover Digi. To disable th...
What ports are used with the ADDP protocol?
Category: Configuration, Hardware, Installation, Troubleshooting
ADDP uses udp port 2362 and a mulicast ip address of You will need to enable these on your firewall for the ADDP protocol to work for the device discovery utility.
How do I change the IP address of an already-installed Realport product in the Linux Realport driver? Editing the dgrp.backing.store file.
Category: Configuration, Miscellaneous
This solution comes in handy if you''''''''re migrating already installed Digi Terminal or Device Servers such as the Porserver TS line, Portserver II, Digi One, or Etherlite to a new network. Example: A Portserver TS16 at IP is being mig...
What is Digi International doing to comply with the RoHS requirements?
Category: Miscellaneous
Digi International is in the process of preparing to meet the RoHS requiements. For details, please visit this link:  http://www.digi.com/aboutus/environment.jsp  
When using RealPort, RTS Toggle does not work properly.
Category: Configuration
In order to get RTS Toggle to work with the RealPort driver you will have to edit your system''''s registry (regedit.exe). Please make a back up of your registry prior to making any changes. Here are the instruction...
I only see an option to update the firmware and not the POST image in the web interface. How do I update the POST image?
Category: Hardware, Miscellaneous, Troubleshooting
In earlier versions of firmware, the ability to upgrade POST via the Web UI had not yet been added. In order to upgrade POST firmware on units which fall into this category, you will need to load it from a tftp server. Setting up the tftp server:...
How do I find the serial number on my Product?
Category: Miscellaneous, Troubleshooting
That depends on the type of product. With most type of PCI cards the serial number will be on a bar coded sticker on the back (i.e. S/N:(S) V81953990, etc). Sometimes, these card will have expansion modules attached to them (black boxes with addition...
What is Inter-Character Delay aka Idletime?
Category: Configuration, Miscellaneous, Troubleshooting
What is Inter-Character Delay aka Idletime? You can find the inter-character delay option for most of our terminal products in our Web UI under advanced serial options. If you cannot find it there, try logging in via the command line interface ...
Digi Device Discovery Tool Shows Unit as Misconfigured'
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Digi Device Discovery Tool Shows Unit as Misconfigured The Digi Device Discovery Tool will figure out what it believes to be your Network Adapters IP Address and Submask, and if a Digi Unit on the network reports back with an IP address that does no...
How to Run An Industrial Automation Trace on A Digi Device or Terminal Server Using PuTTY
Category: Troubleshooting, Miscellaneous
This article is meant as a step-by-step guide for procuring an Industrial Automation trace on your Digi device or terminal server using the PuTTY telnet client. This will often be one of the pieces of information Tech Support will ask for when troubl...
How to Recover A Digi One SP or Digi One IA
Category: Miscellaneous, Troubleshooting
How to Recover A Digi One SP or Digi One IA This article describes the step by step recovery method for a Digi One IA or a Digi One SP. Users will only need to do this if the Digi unit power light is blinking in a 9-1-1 pattern. This pattern mea...
When I use Putty to connect to my Digi port, pressing Return or Enter produces two carriage returns instead of one.
Category: Troubleshooting
When using Putty, you will need to change the configuration as follows: In the Connection, Telnet configuration panel deselect the check box for "Return key sends telnet New Line instead of ^M"
When installing a Digi driver in SuSE Linux with 2.6.x kernels, a tainted kernel message is seen.
Category: Installation, Troubleshooting
As an extension to the mainline kernel, modules can be tagged as supported (directly by SUSE, or indirectly by a third party) or unsupported. Modules which are known to be flakey or for which SUSE does not have the necessary expertise are marked as u...
Transparent printing in SCO OpenServer hangs and ditty does not set the off string properly.
Category: Configuration, Troubleshooting
This is due to two different Digi drivers being installed on the same system. If RealPort and MPI drivers are installed, be sure to use the appropriate ditty binary. The RealPort ditty binary is located in /etc/drp. The syntax is as follows: ...
Troubleshooting Port Connectivity Issues and Resource Temporarily Unavailble errors with Digi PortServer and Digi One Products using Linux RealPort.
Category: Troubleshooting
Review the port settings. Telnet to the IP address of the unit and login as root: #> set port ra=* Any port that is going to have a RealPort device attached, should have: dev - Needs to be set to rp or prn.auto - Needs to be set to off NOTE:...
When using the Solaris print spooler the print job spools and goes away however, nothing prints.
Category: Configuration, Troubleshooting
Solaris print spoolers require DCD (Data Carrier Detect). If an 8 or less wire cable is being used, try forcing DCD from the Solaris root prompt: ditty forcedcd /dev/dty/x###s This needs to be re-run on reboots, create a file called "/etc/rc2....
What are the package requirements for installing the RealPort driver in SuSE 64 bit and Intel systems?
Category: Installation, Troubleshooting
The following packages are required for successful installation of RealPort on SuSE 64 bit/Intel systems: 1. gcc 2. gcc-64bit 3. gcc-c++ 4. gcc-g77-64bit 5. gcc-info 6. gcc-locale 7. gcc-objc 8. gcc-objc-64bit 9. kernel sources ...
MODPOST and module errors are seen when compiling the Digi driver with a new kernel on SuSE.
Category: Installation, Troubleshooting
Before SUSE''''''''s kernel sources are usable, you must issue the following commands: cd /usr/src/linux-2.6.8-24.14 make cloneconfig && make modules_prepare Otherwise kernel sources are not usable for building modules for your running kerne...
A solution to transparent printing using cups in Linux. Problem description: Performing transparent, pass-through printing to a printer hanging off a dumb serial terminal. When a user is logged in or agetty is running, cups sees the serial line as busy and won''t print.
Category: Configuration, Troubleshooting
Create a named pipe, which provides a printer "device" to receive the cups print jobs on one side of the pipe while allowing you to successfully cat the output to the serial device, even when the terminal is in use or agetty is running on it. Firs...
How do I configure my (ditty-rp) port settings to stay after rebooting when using RealPort in Linux.
Category: Configuration, Troubleshooting
In Linux the ditty settings are "sticky" until overwritten or the system is rebooted. For port configuration on the Linux host, there is a file you can create to issue the ditty commands at startup. Simply create and add your ditty commands to...
The end of my print jobs are being cut-off and never print the end of the document.
Category: Configuration, Troubleshooting
This behavior is due to the spooler closing the connection prior to the port buffer draining. The following command can be used to hold the port open so all of the data prints: # cat /dev/null & Where ttyx## represents the actual tty ...
How can I remotely manage dumb terminals attached to Digi Ethernet devices?
Category: Configuration, Miscellaneous
If you are using the network-enabled Digi products, they actually have some ability to monitor data directly, and other options may be available in addition to these suggestions. Some tools that are available if you want to implement your own so...
How do I configure the PortServer (II, TS), and Digi One units to automatically telnet to my host when the user presses a key on the terminal.
Category: Configuration, Installation
You can configure the PortServer/Digi One units to automatically connect to a host system when there is activity on a serial port. Once an IP address is assigned to the unit, you will then be able to telnet to the unit in order to configure it. T...
There is a very long delay seeing the login prompt in Solaris and UnixWare.
Category: Configuration, Troubleshooting
Customers have reported problems with ttymon handling a large amount of ports. Reportedly, adding more ttymons and only assigning 2 or 3 ports per ttymon relieves the symptoms.
Sample PERL scripts for managing PortServer TS units without user interaction.
Category: Configuration, Miscellaneous
Perl scripts can be used to perform tasks on the PortServer TS units without the need for user interaction. Such scripts can be configured to execute automatically in the evening/off hours on various operating systems. To install the Net::Telnet mo...
When installing a driver in Red Hat AS 2.1, there is a rhconfig.h error seen.
Category: Installation, Troubleshooting
This problem is related to Red Hat''''''''s Update 3 of RedHat AS 2.1. Customers have reported that updating the system to Red Hat''''''''s Update 4 or higher, allowed them to install the driver without the rhconfig.h error.
How do I configure my CUPS printers for hardware flow control instead of the default software flow control?
Category: Configuration, Troubleshooting
Change the printer configuration (/etc/cups/printers.conf) file to reflect hardware flow control. Here is an example: DeviceURI serial:/dev/ttyx##?baud=9600+size=8+parity=none+flow=hard
I am unable to install the driver directly from the CD, is there another method to install the driver?
Category: Installation, Troubleshooting
Yes. If you copy the .bin file from the CD onto your UNIX server, copy it to a volume name that SCO''''''''s custom utility will recognize as an installation image: # cp 40001044_P.bin VOL.000.000 That''''''''s "vee oh el" all the rest are ze...
Valid options for use with the ADDP command line utility that is installed with DPA Remote in Linux
Category: Configuration, Miscellaneous
Here is a list of valid options for discovering Digi Ethernet devices: -a IP address -s Subnet mask -g Gateway -d DHCP -Q Query all devices -q query a specific MAC Address (requires -m) -C return a list of available country codes (Wireless o...
When logging into an attached terminal, the session is returned back to a login within 30 seconds or before the password is entered.
Category: Configuration, Troubleshooting
Be sure to use the -L flag for agetty entries in the /etc/inittab file. This flag ignores DCD (carrier), in the event it is not wired on the cable.
How do I send a break to a SUN SPARC system using connect or a menu on the Digi One and PortServer units?
Category: Configuration
The following example show how to send a break by using the connect command from the Digi One/PortServer prompt. The connectesc setting for the user is set to @ for this particular user. Telnet to the unit and login: login: username The followi...
Why do the Digi One/PortServer units log off users randomly or present a login prompt for the Digi unit instead of my host?
Category: Configuration, Troubleshooting
If you are using the RealPort driver on your host server. Make sure the device setting on the Digi One/PortServer unit is set to prn. This can be checked by telnetting to the unit and logging in as root: #> set ports range=* To set the port ...
What does the RealPort WAN link setting do?
Category: Configuration, Troubleshooting
The WAN link setting limits the amount of data sent per second from the RealPort driver to the Digi Ethernet device. When fabricating packets in the driver to send to the Digi unit, ep a running count is kept of how much data to send, along with...
How do I configure the ports on my Digi One/PortServer product for binary data?
Category: Configuration, Troubleshooting
Configure the port for binary (raw) mode. This can be done by telnetting to the unit and logging in as root. Here is an example for port one: #> set port range=1 bin=on #> kill tty=1 Then use the raw 2100 socket instead of the 2000 tel...
How do I perform automated tasks on Digi device and terminal server units automatically without user intervention?
Category: Configuration, Miscellaneous
Expect scripts work well for performing automated tasks without the need to learn shell scripting or the need for user input (such as, username and password). Expect is available for download for a variety of operating system flavors from: Expec...
An error is seen when installing the Digi driver in SuSE Linux: (drivername) conflicts with file from package aaa_dir-2002.3.13-3
Category: Installation, Troubleshooting
This seems to be due to issues with the package management database. An article found on the internet recommends the following solution: # rpm -i --replacefiles /usr/src/packages/i386/(drivername).rpm
I am seeing random characters or garbage on the screen using SCO OpenServer 5. This is only seen within our Application.
Category: Configuration, Troubleshooting
Certain applications that are more graphical may show these symptoms. Try deactivating the fastcook setting on the affected port(s): # ditty printer -fastcook /dev/ttyx## Then see if this resolves the random characters with the application. If ...
When configuring an Ethernet device using the RealPort driver in Linux, there is an error indicating that it is unable to register the node.
Category: Installation, Troubleshooting
This is commonly seen after a kernel upgrade has taken place that requires a newer compiler. Run these two commands for analysis: cat /proc/version gcc --version The reported version numbers for the kernel used and the gcc compiler on your system ...
Error seen when initializing the driver in Linux : kernel-module version mismatch /lib/modules/(VER)/misc/dgxx.o was compiled for kernel version (VER)custom while this kernel is version (VER)
Category: Installation, Troubleshooting
This error indicates that modifications have been made to the kernel adding the "custom" extraversion. Here are the steps to remove the "custom" extraversion: # cd /usr/src/linux # make clean # vi Makefile You do not have to use "vi", simply u...
How To Configure and Use a Basic Menu on Digi One/PortServer products.
Category: Configuration
By andding and configuring a specific user (other than root), a menu can be assigned allowing user easy access to ports or servers. The menu can be configured for outbound network users and/or inbound remote users (modem dialin). Exiting the connecti...
How to upgrade the firmware on PortServer TS and Digi One units using TFTP and a UNIX host.
Category: Configuration
From Host Server: If the host system does not already have tftp activated, do the following: # mkdir /tftpboot# chmod 777 /tftpboot Move the firmware image file to the /tftpboot directory. # chmod 666 [tftp_boot_file] This sets the file to hav...
When I try to tip to a port, I see the following error: tip: /dev/term/x: Permission denied all ports busy
Category: Miscellaneous, Troubleshooting
This message is typically seen if another process is running on the port. Confirm your serial terminal settings to see if the port is locked by ttymon. The easiest way to check this is via admintool. Type "admintool" from the Solaris root prompt. ...
How do I install the drivers in SCO OpenServer Legend version 6.0?
Category: Installation
Since, SCO OpenServer 6.0 is based on an UnixWare kernel, the pkgadd command will need to be used to install drivers: # pkgadd -d (full_path)/driver_name For example, if the driver image resides in the root directory, the leading forward slash i...
General Programming Questions about Realport
Category: Miscellaneous, Troubleshooting
General Programming Considerations for the Realport Driver   This article is intended for programmers who have questions about using the Realport drivers in a Windows 2000/XP/2003 environment. Q: How come I can't open a ...
Steps to Install DPA Remote in Solaris
Category: Installation
PACKAGE INSTALLATION AND REMOVAL INSTRUCTIONSDownload the latest driver from Digi''''''''s web site. Rename the downloaded file to contain the capital letter .Z extension: # mv /full_path>/40002191_e.pkg.z //40002191_e.pkg.Z# uncompress //400021...
In Solaris, catting a file to the printer device works however, when using the print spooler the print job spools, disappears and nothing prints on the printer.
Category: None
Solaris print spoolers require DCD to be asserted on the port. This is commonly seen when DCD is not wired on the cable (3 to 8 wire connections). To force carrier on the port without wiring it, simply issue the following command from the Solaris roo...
The /etc/inittab file is not keeping the changes for the Digi ports
Category: Configuration, Troubleshooting
The drpadmin calls the /etc/conf/bin/idmkinit program in SCO. This is the same call when rebuilding the kernel, and it asks whether you "Would like the environment rebuilt". This will remove the current /etc/inittab file, and rebuild it from the fi...
Upon boot up of a Linux host using RealPort, the following errors are seen: agetty /dev/ttynx## cannot open as standard input Resource temporarily unavailable init: Id "XX##" respawning too fast: disabled for 5 minute
Category: None
This is an indication that the getty is trying to start before the actual ports have been initialized on the network. Try adding a sleep a "sleep 10" in the /etc/rc.d/init.d/dgrp_daemon file. Add the sleep command at the 3rd line from the bottom: ...
How to decrease latency when using the RealPort driver in Linux
Category: Configuration, Miscellaneous
Typically latency seen communicating with the serial ports when using RealPort in Linux can be further decreased by tuning the edelay port setting. The edelay setting is configured on a per port basis. This parameter changes the value we send to the...
Category: Troubleshooting
  Make sure that the system has at least one of it''''''''s native serial ports enabled in the system BIOS. Failure to do this will prevent the Microsoft Serial Driver from loading. The Digi makes use of it and will not be able to load without ...
Reference Guide: Cable specifications for building serial cables
Category: Hardware
Cable Reference Guides: EIA-232 General Information EIA-232 Flow Control Primer EIA-232 Cables: DTE vs. DCE EIA-232 Signal Information EIA-232 Cable Specifications EIA-232 Cable Capacitance vs. Length of Run EIA-232 Signal/Pin Convers...
Closing IDLE Network Connections ( Configure Keep Alives)
Category: Configuration, Miscellaneous
How can i be sure that my Digi device will close the network connection to it's serial port after a network outage ? You can enable Keep Alives. They are explained below. This document explains the concept of the TCP keep alive. It will then expl...
I need my Digi Product to initialize my modem on an outgoing PPP connection.
Category: Configuration, Installation
You will need to do 3 things::1) Setup a script (setup with webUI) 2) Configure an outgoing connection (setup with webUI)*3) set the port to "mio" mode (setup with command line) *Instruction on #3 ...
After running the Device Setup Wizard on my Windows XP/2003/Windows 7 and Server 2008 host computer, I'm getting the error "Failed to Save Configuration".
Category: Configuration, Installation, Miscellaneous, Troubleshooting
After running the Device Setup Wizard on my Windows XP/2003/ Windows 7 and Server 2008 host computer, I'm getting the error "Failed to Save Configuration".   When using the setup wizard you must make sure that your host computer NIC is on the...
Configuring two Digi Devices for the Serial Bridging profile seems to cause communications to never fully establish.
Category: Configuration, Troubleshooting
Configuring two Digi Devices for the Serial Bridging profile seems to cause communications to never fully establish. When you configure two Digi Devices for the Serial Bridging profile they will ...
Device Discovery Troubleshooting Tips
Category: Installation, Troubleshooting
INTRODUCTION This document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, WiEM, WiSP -S modules running Plug n' Play firmware...
Can I install the Realport drivers from the command line?
Category: Configuration, Installation
INTRODUCTIONYes. From the command line, you can browse to the folder containing the Realport Driver files and type:setup /? This will display the command line options for the Realport driver.
Digi Discovery Tool cannot assign a Static IP
Category: Configuration, Troubleshooting
1) Isolate the PC and PortServer by either connecting directly with a crossover cable or by only having these 2 devices on a switch. 2 )If your PC is using a static IP address, record it and the subnet mask, then set the PC to use DHCP instead of a ...
Use of content from Digi manuals
Category: Miscellaneous
Content from Digi manuals may be used by our OEM customers in their own documentation subject to the following conditions: Clearly state: "Parts of this manual are used by permission of Digi, Inc." Submit a copy of the...
The Digi Discovery Tool times out when trying to assign an IP address to a device, and returns a message Code -2.
Category: Configuration, Miscellaneous, Troubleshooting
We have seen this on a HP switch, model ProCurve 4104gl, but is most likely relevant on other appliances: In HP's Best Practices in setting up your switch, HP has you enter in the command "no ip icmp unreachable". This will cause the ADDP protocol th...
Serial Cable Pin Outs for DIN Connector on HP9000 Servers
Category: Hardware, Miscellaneous
DIN connector front view 2 1 4 __ 3 6 || 5 ^ | | KEY DIN Connector Digi RJ45 (8-pin) 3 4 4 ...
PortServer TS and Digi One Product POST and Firmware Ugrade Procedure
Category: Configuration, Miscellaneous
The easiest method for upgrading the firmware is by using the HTTP method from the Web configuration. It is very important to confirm the POST image version is current prior to updating the firmware image! The current POST and firmware versions ...
Respawn Errors Seen When Rebooting Linux RealPort Server
Category: Configuration, Troubleshooting
Adding "sleep 10" towards the end of the /etc/init.d/dgrp_daemon file will help to prevent the RealPort daemons from starting ahead of /etc/inittab.
Transparent Printing Causes the Port to Lock Up in SCO OpenServer 5.x
Category: Configuration, Miscellaneous, Troubleshooting
Deactivate the fastcook setting on the tty port to resolve this behavior: # ditty -fastcook ttyx## Where ttyx## represents the actual tty device. This setting may be added to a start up script (such as: /etc/rc.d/8/userdef) to configure the set...
Configuring a Serial Tunnel or Bridge with Digi PortServer and Digi One Products Using the Command Line Interface
Category: Configuration
First determine which unit will be establishing the connection. Here is an example configuration for port 16 on a remote PortServer unit. The following commands are issued from the root prompt of the Digi unit: #> set port range=# dev=term auto=o...
LPD remote printing configuration with UNIX
Category: Configuration
The Digi unit should have the serial port profile of "printer". Also, the lpd service should be activated (under Network -> Network Service Settings). Here is the information for lpd configurations and the appropriate remote printer names used i...
When using RealPort in Linux, the device permission settings applied with dgrp_gui or dgrp_cfg_node do not stay after rebooting
Category: Configuration, Troubleshooting
Most newer Linux distribution versions and kernels now use UDEV for device creation. When using UDEV all permissions are now set by UDEV, the driver dgrp_gui/dgrp_cfg_node permission settings no longer control these settings on newer kernels/distribu...
Installing/compiling the RealPort driver using the source RPM in Debian Linux
Category: Installation
After downloading the most recent driver release from the Digi web site, issue the following commands from the Linux root prompt, where (arch) represents the architecture (i.e.: i386, x86_64) and (ver) represents the driver version: # script # rpmb...
Is it possible to have the tty start at 01 instead of 00 for port 1 when using Linux RealPort?
Category: Configuration, Miscellaneous
Port names can be changed to start at 01 (i.e. ttya01) instead of 00 (i.e. ttya00) on systems running udevd by modifying the UDEV rules: Edit "/usr/bin/dgrp_udev" and find this line: TMPPORT=`echo $STRING1 | /bin/awk '{print $4}'` And add ...
Configuring a Printer Using CUPS in Linux
Category: Configuration
Configuring your RealPort printers with CUPS in Red Hat. Here are the steps taken for configuring a printer: Point the web browser to http://localhost:631 Select [Add Printer] Fill in the name, location and description. Select the "Seria...
On some versions of SCO OpenServer a problem is seen logging into terminals where getty is flushing data after the Login: prompt.
Category: Configuration, Installation, Troubleshooting
Try adding -n to the getty entry: From the man page: -n Disables the keyboard flush delay for reliably connected serial lines. Without this option, getty discards input for a short time (about 1 second) after displaying its prompt. This is to avo...
Installing the RealPort driver in Ubuntu Linux
Category: Installation
The latest source rpm driver candidate supporting the latest kernels is available for download from: RealPort source rpm driver download Make certain the rpm, alien, kernel-headers and the libncurses5-devel packages are installed on the system...
Does Digi offer products capable of 9 bit character serial communication?
Category: Miscellaneous
Digi products currently only support 5, 6, 7 and 8 bit characters for serial data.
How do I configure getty in newer versions of Ubuntu?
Category: Configuration
Newer versions of Ubuntu no longer use the /etc/inittab file for configuing getty. A new method is now used called upstart. This requires a file be created in /etc/event.d with the name of the tty device. Here is a basic example of the contents of /...
How do I configure getty in newer versions of Fedora?
Category: Configuration
Newer versions of Fedora Linux no longer use the /etc/inittab file for configuing getty. A new method is now used called upstart. This requires a file be created in /etc/event.d with the name of the tty device. Here is a basic example of the content...
A dgrp_net_ops.o error is seen when compiling the dgrp Linux RealPort driver
Category: Miscellaneous, Troubleshooting
An error is seen similar to the following when compiling the RealPort driver in Linux: dgrp_net_ops.c:1229: error: dereferencing pointer to incomplete type make[3]: *** [/usr/src/.../BUILD/dgrp-1.9/driver/dgrp_net_ops.o] Error 1 make[2]: *** [_m...
Getty respawning errors are seen when rebooting the Linux server
Category: Configuration, Troubleshooting
In some cases it may take some time for the ports to fully initialize on start up, depending on the network initialization/WAN speeds, etc... As a result, the inittab file is read prior to the ports being fully initialized. To add time for the ports...
Bluescreen when installing RealPort on a system running AVG Anti-virus, pointing to the ''avgtdix.sys'' file as the cause of the problem.
Category: Miscellaneous, Troubleshooting
Solution: Disable AVG from the system until RealPort is installed. How to Resolve: Open up Device Manager and uninstall any failed installs from the "Multi-port serial adapters" section, by right-clicking the device and clicking "Uninstall". ...
When I run the RealPort command line setup with various parameters such as setup /examine in Windows 7, Windows opens a second command session, executes the command and then closes the second session. This occurs even though I am logged in with admin rights.
Category: Configuration, Installation, Miscellaneous
Even though I have admin rights, Windows 7 opens the command prompt with non-admin rights. This is a change from previous versions of Windows. The commands run correctly if I open the command prompt with "Run as Administrator". To do this, I create...
How to use ARP-Ping to assign an IP address to PortServer TS and Digi One products.
Category: Configuration, Installation
Without a DHCP server and the inability to discover the unit on your network, next the easiest way to set an IP address, is by using ARP-Ping:   An IP address can be configured by manually updating a server's ARP table and then pinging the Dig...
Steps for Updating the Linux RealPort Driver
Category: Configuration, Installation
We recommend installing the latest driver release from: http://www.digi.com/support/productdetail?pid=2247&type=drivers Update instructions:   cp /etc/dgrp.backing.store /etc/orig.dgrp.backing.store Turn off all getty processes in /etc...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
How to Configure Modems With Digi PortServer and Digi One Products When Not Using the RealPort Driver.
Category: Configuration
Native Modem Configuration Modem Configuration requires familiarity with the specific modem being used. While the following procedure is sufficient for most cases, it may be necessary to take additional steps to properly configure your modem or ...
How to Install RealPort in Red Hat or CentOS 6
Category: Installation
First ensure the following package dependencies are installed on your system: make, rpm-build, bash, gcc, glibc-devel, kernel-devel, kernel-headers, ncurses-devel, perl, and tcsh. The kernel-devel and kernel-headers packages must match your run...
Do Any Digi Products Support Modbus Cry Out?
Category: Troubleshooting, Hardware, Configuration, Miscellaneous
Some Modbus serial slave devices have the ability to send a "cry out" which is an unsolicited event alert. This is not standard Modbus, and thus our industrial automation engine doesn't support it. Although this won't work in an industrial automat...
How Many RS-485 Serial Devices Do Digi Device and Terminal Servers Support?
Category: Configuration, Hardware, Miscellaneous, Troubleshooting
As per the standard, the RS-485 serial line drivers support 32 connected devices. To add more than 32 devices you would need to also install a repeater.
How Many Serial Slaves Can The Digi Industrial Device Servers Support?
Category: Configuration, Hardware, Miscellaneous, Troubleshooting
The Digi device and terminal servers which have MEI serial ports can support up to 32 slave devices as per the standard for RS-485 serial line drivers. If you have more slave devices than that you will need to add a repeater. However, although the...
How Many Network Slave Devices Can a Digi Device or Terminal Server Support?
Category: Configuration, Hardware, Miscellaneous, Troubleshooting
The answer to this question depends on several factors, primarily which product you are using and whether the masters are serial or ethernet. There are also practical restrictions such as polling intervals to consider. If you have a network master...
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