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Configuration: 37 result(s) found
Installation: 17 result(s) found
Hardware: 12 result(s) found
Miscellaneous: 27 result(s) found
Troubleshooting: 26 result(s) found


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Microsoft Telnet with PortServer Units Results in Double Carriage Return/Line Feed (CR/LF) and a Failure to Login
Category: Troubleshooting
Symptom: Telnetting into the PortServer (II or TS) is successful, but you may get double CR/LF so the device on the end of the serial port sees 2 CRs and login fails.  Cause: This is a known issue with Windows Telnet Client.   Solu...
Running the realport dump (rpdump) program on Aix.
Category: Troubleshooting
Steps on setup: Place the rpdump.aix binary on the AIX host and give it executable permissions (chmod a+x). Stop all port processes and the RealPort daemon. Example: # pdisable tty1 # rmdev -l sa4 -R tty1 Defined...
Testing and Troubleshooting a PortServer Port
Category: Troubleshooting
1) Troubleshooting a PortMake sure you are using a cable built according to one of the diagrams found through the cable selector on the Digi Support page for your product/serial device combo. Telnet or log in to the Portserver and type set port...
I have phantom serial ports in Windows. How can I remove them?
Category: Troubleshooting, Configuration, Miscellaneous, Installation, Hardware
The first step of removing the phantom ports is to remove all non-standard COM ports (remove any Multi-port serial adapters from the device manager). Most likely there are leftover entries in the registry. You can run regedit to remove the extra entr...
Windows Direct cable connection parameters
Category: Miscellaneous
To Configure the Digi product to act as a PPP interface for a Windows device. This configuration will allow the Digi device to emulate a Windows (98, NT, 2000, XP) Direct serial connect Server. To do this we will take advantage of the fact that PPP...
Console Management Configuration with PortServer TS/II and Digi One TS/RP Products
Category: Configuration
Most network devices such as routers, switches, and servers offer EIA-232 serial port(s) for management. Typically you would hook up a modem, dumb terminal, or PC running a terminal emulation program. The Digi ethernet based products offer access to ...
How to loopback test Portserver II, Portserver TS, Portserver TS MEI, or Digi One SP Device or Terminal Server products using Connect
Category: Troubleshooting
Loopback Testing on Device or Terminal Servers Using Connect 1. Plug the RJ-45 loopback plug into the serial port to be tested. A loopback plug is shipped with every Digi product.     2. From the Windows CMD or a Unix/Linux "ro...
Phantom Port Removal on Windows 2000
Category: Troubleshooting, Miscellaneous
  NOTE: This is a known issues reported in Microsoft Q271523 which states that when you remove or reinstall a multiport serial adapter, the COM port numbers are locked in the registry and not released for reuse so on a reinstall, the next avai...
Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
How to Run An Industrial Automation Trace on A Digi Device or Terminal Server Using PuTTY
Category: Troubleshooting, Miscellaneous
This article is meant as a step-by-step guide for procuring an Industrial Automation trace on your Digi device or terminal server using the PuTTY telnet client. This will often be one of the pieces of information Tech Support will ask for when troubl...
After running the Device Setup Wizard on my Windows XP/2003/Windows 7 and Server 2008 host computer, I'm getting the error "Failed to Save Configuration".
Category: Configuration, Installation, Miscellaneous, Troubleshooting
After running the Device Setup Wizard on my Windows XP/2003/ Windows 7 and Server 2008 host computer, I'm getting the error "Failed to Save Configuration".   When using the setup wizard you must make sure that your host computer NIC is on the...
Device Discovery Troubleshooting Tips
Category: Installation, Troubleshooting
INTRODUCTION This document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, WiEM, WiSP -S modules running Plug n' Play firmware...
Can I install the Realport drivers from the command line?
Category: Configuration, Installation
INTRODUCTIONYes. From the command line, you can browse to the folder containing the Realport Driver files and type:setup /? This will display the command line options for the Realport driver.
Digi Discovery Tool cannot assign a Static IP
Category: Configuration, Troubleshooting
1) Isolate the PC and PortServer by either connecting directly with a crossover cable or by only having these 2 devices on a switch. 2 )If your PC is using a static IP address, record it and the subnet mask, then set the PC to use DHCP instead of a ...
Use of content from Digi manuals
Category: Miscellaneous
Content from Digi manuals may be used by our OEM customers in their own documentation subject to the following conditions: Clearly state: "Parts of this manual are used by permission of Digi, Inc." Submit a copy of the...
What type of Public Key Authentication do the Portserver TS and Digi One IAP models support?
Category: Configuration, Miscellaneous
For SSH version 2 public key authentication support on the Portserver TS and Digi One IAP products, DSA public keys are supported, RSA public keys are not.
Dimensions (with datasheet) for DC locking barrel power connector found on a number of Digi Portserver, Connect, ConnectPort, and XBee adapter power supplies.
Category: Hardware, Miscellaneous
Dimensions: Concentric Barrel Plug - 2.1mm x 5.5mm x 9.5mm Barrel - 9.5mm longInner dimension - 2.1mmOuter dimension - 5.5mm +12V (Center)RTN/GND (Outside) Download the connector datasheet here
The Digi Discovery Tool times out when trying to assign an IP address to a device, and returns a message Code -2.
Category: Configuration, Miscellaneous, Troubleshooting
We have seen this on a HP switch, model ProCurve 4104gl, but is most likely relevant on other appliances: In HP's Best Practices in setting up your switch, HP has you enter in the command "no ip icmp unreachable". This will cause the ADDP protocol th...
Using ssh with public keys to the PortServer TS
Category: Configuration
Using ssh with public keys to the PortServer TS PuTTYgen: Open PuttyGen Check ?SSH-2 DSA? if TS Generate the key in PuTTYgen. Do not put in a passphrase Cut & Paste the Public key to "notepad" as displayed in the PuTTYgen window (do n...
Serial Cable Pin Outs for DIN Connector on HP9000 Servers
Category: Hardware, Miscellaneous
DIN connector front view 2 1 4 __ 3 6 || 5 ^ | | KEY DIN Connector Digi RJ45 (8-pin) 3 4 4 ...
PortServer TS and Digi One Product POST and Firmware Ugrade Procedure
Category: Configuration, Miscellaneous
The easiest method for upgrading the firmware is by using the HTTP method from the Web configuration. It is very important to confirm the POST image version is current prior to updating the firmware image! The current POST and firmware versions ...
Respawn Errors Seen When Rebooting Linux RealPort Server
Category: Configuration, Troubleshooting
Adding "sleep 10" towards the end of the /etc/init.d/dgrp_daemon file will help to prevent the RealPort daemons from starting ahead of /etc/inittab.
Transparent Printing Causes the Port to Lock Up in SCO OpenServer 5.x
Category: Configuration, Miscellaneous, Troubleshooting
Deactivate the fastcook setting on the tty port to resolve this behavior: # ditty -fastcook ttyx## Where ttyx## represents the actual tty device. This setting may be added to a start up script (such as: /etc/rc.d/8/userdef) to configure the set...
Configuring a Serial Tunnel or Bridge with Digi PortServer and Digi One Products Using the Command Line Interface
Category: Configuration
First determine which unit will be establishing the connection. Here is an example configuration for port 16 on a remote PortServer unit. The following commands are issued from the root prompt of the Digi unit: #> set port range=# dev=term auto=o...
LPD remote printing configuration with UNIX
Category: Configuration
The Digi unit should have the serial port profile of "printer". Also, the lpd service should be activated (under Network -> Network Service Settings). Here is the information for lpd configurations and the appropriate remote printer names used i...
When using RealPort in Linux, the device permission settings applied with dgrp_gui or dgrp_cfg_node do not stay after rebooting
Category: Configuration, Troubleshooting
Most newer Linux distribution versions and kernels now use UDEV for device creation. When using UDEV all permissions are now set by UDEV, the driver dgrp_gui/dgrp_cfg_node permission settings no longer control these settings on newer kernels/distribu...
Installing/compiling the RealPort driver using the source RPM in Debian Linux
Category: Installation
After downloading the most recent driver release from the Digi web site, issue the following commands from the Linux root prompt, where (arch) represents the architecture (i.e.: i386, x86_64) and (ver) represents the driver version: # script # rpmb...
Is it possible to have the tty start at 01 instead of 00 for port 1 when using Linux RealPort?
Category: Configuration, Miscellaneous
Port names can be changed to start at 01 (i.e. ttya01) instead of 00 (i.e. ttya00) on systems running udevd by modifying the UDEV rules: Edit "/usr/bin/dgrp_udev" and find this line: TMPPORT=`echo $STRING1 | /bin/awk '{print $4}'` And add ...
Configuring a Printer Using CUPS in Linux
Category: Configuration
Configuring your RealPort printers with CUPS in Red Hat. Here are the steps taken for configuring a printer: Point the web browser to http://localhost:631 Select [Add Printer] Fill in the name, location and description. Select the "Seria...
On some versions of SCO OpenServer a problem is seen logging into terminals where getty is flushing data after the Login: prompt.
Category: Configuration, Installation, Troubleshooting
Try adding -n to the getty entry: From the man page: -n Disables the keyboard flush delay for reliably connected serial lines. Without this option, getty discards input for a short time (about 1 second) after displaying its prompt. This is to avo...
Installing the RealPort driver in Ubuntu Linux
Category: Installation
The latest source rpm driver candidate supporting the latest kernels is available for download from: RealPort source rpm driver download Make certain the rpm, alien, kernel-headers and the libncurses5-devel packages are installed on the system...
Does Digi offer products capable of 9 bit character serial communication?
Category: Miscellaneous
Digi products currently only support 5, 6, 7 and 8 bit characters for serial data.
How do I configure getty in newer versions of Ubuntu?
Category: Configuration
Newer versions of Ubuntu no longer use the /etc/inittab file for configuing getty. A new method is now used called upstart. This requires a file be created in /etc/event.d with the name of the tty device. Here is a basic example of the contents of /...
How do I configure getty in newer versions of Fedora?
Category: Configuration
Newer versions of Fedora Linux no longer use the /etc/inittab file for configuing getty. A new method is now used called upstart. This requires a file be created in /etc/event.d with the name of the tty device. Here is a basic example of the content...
A dgrp_net_ops.o error is seen when compiling the dgrp Linux RealPort driver
Category: Miscellaneous, Troubleshooting
An error is seen similar to the following when compiling the RealPort driver in Linux: dgrp_net_ops.c:1229: error: dereferencing pointer to incomplete type make[3]: *** [/usr/src/.../BUILD/dgrp-1.9/driver/dgrp_net_ops.o] Error 1 make[2]: *** [_m...
How I can enable the RTS Toggle feature in Linux RealPort?
Category: Configuration
Issue the following command from the root prompt: # ditty-rp rtstoggle ttyx## Where ttyx## represents that actual tty ID.
Getty respawning errors are seen when rebooting the Linux server
Category: Configuration, Troubleshooting
In some cases it may take some time for the ports to fully initialize on start up, depending on the network initialization/WAN speeds, etc... As a result, the inittab file is read prior to the ports being fully initialized. To add time for the ports...
Printer configuration with AIX RealPort
Category: Configuration
The AIX server: # smit printer Select the following menu items: Printer/Plotter Devices Add Printer/Plotter osp Other serial printer rs232 Select appropriate sa device Fill in the options to match the printer settings: PORT number ...
What are the maximum number of RealPort connections that can connect to a single PortServer TS or EtherLite unit?
Category: Hardware, Miscellaneous
A maximum of 20 RealPort host connections may be established with a single PortServer unit concurrently. The EtherLite 8, allows 6 connections, the EtherLite 16 and 32 port units will allow a maximum of 8 concurrent connections and the EtherLite 2 ...
Bluescreen when installing RealPort on a system running AVG Anti-virus, pointing to the ''avgtdix.sys'' file as the cause of the problem.
Category: Miscellaneous, Troubleshooting
Solution: Disable AVG from the system until RealPort is installed. How to Resolve: Open up Device Manager and uninstall any failed installs from the "Multi-port serial adapters" section, by right-clicking the device and clicking "Uninstall". ...
When I run the RealPort command line setup with various parameters such as setup /examine in Windows 7, Windows opens a second command session, executes the command and then closes the second session. This occurs even though I am logged in with admin rights.
Category: Configuration, Installation, Miscellaneous
Even though I have admin rights, Windows 7 opens the command prompt with non-admin rights. This is a change from previous versions of Windows. The commands run correctly if I open the command prompt with "Run as Administrator". To do this, I create...
I need to Telnet to my Digi network-connected product. Where do I get Telnet and how can I capture the output of my Telnet session?
Category: Configuration
Why Telnet to the CommandLine Interface (CLI)? While the Web User Interface (WebUI) of Digi network products is a convenient configuration interface, it typically only covers the most common options. The CLI on the other hand allows access to ...
What does OFC and IFC mean and how do I resolve it?
Category: Installation, Miscellaneous, Troubleshooting
OFC represents ouptut flow control. IFC represents input flow control. When either of these are shown high or solid it indicates that a buffer overflow has occured on either the attached device (OFC) or the Digi serial port (IFC). Cause: There is...
How to use ARP-Ping to assign an IP address to PortServer TS and Digi One products.
Category: Configuration, Installation
Without a DHCP server and the inability to discover the unit on your network, next the easiest way to set an IP address, is by using ARP-Ping:   An IP address can be configured by manually updating a server's ARP table and then pinging the Dig...
Steps for Updating the Linux RealPort Driver
Category: Configuration, Installation
We recommend installing the latest driver release from: http://www.digi.com/support/productdetail?pid=2247&type=drivers Update instructions:   cp /etc/dgrp.backing.store /etc/orig.dgrp.backing.store Turn off all getty processes in /etc...
Which Link Layer Protocols of the Internet Protocol Suite are Supported with PortServer TS Products?
Category: Miscellaneous
The following layers are supported currently: Layer 2 -- Ethernet and PPP Layer 3 --ARP, RARP, ICMP, IPV4 Layer 4 --TCP/UDP Layer 7 --BOOTP, DNS, DHCP, HTTP, RADIUS, rlogin, SSH, telnet TFTP
How to Create a SSL Tunnel Between Two PortServer TS Units
Category: Configuration
The following example shows the configuration of an SSL bridge  using port 4 on two PortServer TS units. To setup an encrypted serial tunnel using SSL between two PortServer TS units, first browse to the web interface of o...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
RealPort Troubleshooting for Microsoft Windows
Category: Installation, Troubleshooting
The Digi RealPort driver, sometimes called COM port re-director, installs one or more serial ports of various Digi network-attached devices as COM port numbers in Microsoft Windows Operating Systems.  This KB article is intended to help ...
How do I configure a PortServer TS IP address directly from a serial port?
Category: Configuration
In some cases DHCP, ARP-Ping and Device Discovery tools are not feasible for assigning an IP address to these units. By default, all serial ports on these units will have the "terminal" profile configured.  This means a login prompt is being ...
What are the cabling pin-outs for Digi PortServer TS MEI RS-485?
Category: Hardware, Configuration, Installation
Digi EIA-485 Connector Wiring RJ45 10 pin Two wires (one twisted pair) are required for each signal, a positive lead  ("+"), and a negative lead ("-"). The "+" leads at one end of the cable must  be connected to the "+" leads at the...
What are the RS-422 cabling pinouts for PortServer TS and Digi One SP units?
Category: Hardware, Configuration
General EIA-422 Cable Information This section applies to Digi products equipped with EIA-422 asynchronous  interfaces. Physical Cable Characteristics EIA-422 interface cables should be shielded twisted-pair cables. Each  signal ...
How to Configure Modems With Digi PortServer and Digi One Products When Not Using the RealPort Driver.
Category: Configuration
Native Modem Configuration Modem Configuration requires familiarity with the specific modem being used. While the following procedure is sufficient for most cases, it may be necessary to take additional steps to properly configure your modem or ...
How to Install RealPort in Red Hat or CentOS 6
Category: Installation
First ensure the following package dependencies are installed on your system: make, rpm-build, bash, gcc, glibc-devel, kernel-devel, kernel-headers, ncurses-devel, perl, and tcsh. The kernel-devel and kernel-headers packages must match your run...
Do Any Digi Products Support Modbus Cry Out?
Category: Troubleshooting, Hardware, Configuration, Miscellaneous
Some Modbus serial slave devices have the ability to send a "cry out" which is an unsolicited event alert. This is not standard Modbus, and thus our industrial automation engine doesn't support it. Although this won't work in an industrial automat...
How Many RS-485 Serial Devices Do Digi Device and Terminal Servers Support?
Category: Configuration, Hardware, Miscellaneous, Troubleshooting
As per the standard, the RS-485 serial line drivers support 32 connected devices. To add more than 32 devices you would need to also install a repeater.
How Many Serial Slaves Can The Digi Industrial Device Servers Support?
Category: Configuration, Hardware, Miscellaneous, Troubleshooting
The Digi device and terminal servers which have MEI serial ports can support up to 32 slave devices as per the standard for RS-485 serial line drivers. If you have more slave devices than that you will need to add a repeater. However, although the...
How Many Network Slave Devices Can a Digi Device or Terminal Server Support?
Category: Configuration, Hardware, Miscellaneous, Troubleshooting
The answer to this question depends on several factors, primarily which product you are using and whether the masters are serial or ethernet. There are also practical restrictions such as polling intervals to consider. If you have a network master...
Digi International Security Notice Vulnerability "GHOST"
Category: Installation, Miscellaneous, Troubleshooting
Digi International Security Notice CVE-2015-0235 March 6th, 2015 Overview A critical security vulnerability, reported as CVE-2015-0235,nicknamed “GHOST,” was discovered by Qualys. The vulnerability affects the GetHostbyNa...
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