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Configuration: 104 result(s) found
Installation: 50 result(s) found
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Miscellaneous: 54 result(s) found
Troubleshooting: 105 result(s) found

 

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AIX Console Information Is Not Displaying
Category: Troubleshooting
Symptom: The information is not displaying from the AIX serial port even though there appears to be a successful connection to the port. Possible Causes: Carrier detect is not being asserted on the AIX serial port. The cable attached from the...
Escape Character doesn't close Telnet Session
Category: Troubleshooting
Symptom: After doing a telnet to a port on the PortServer device and then using the escape character ^] to exit the session, the session is still active . Cause: If you use the escape character ^] and press enter, this will only back you out o...
Microsoft Telnet with PortServer Units Results in Double Carriage Return/Line Feed (CR/LF) and a Failure to Login
Category: Troubleshooting
Symptom: Telnetting into the PortServer (II or TS) is successful, but you may get double CR/LF so the device on the end of the serial port sees 2 CRs and login fails.  Cause: This is a known issue with Windows Telnet Client.   Solu...
Recovering from Aix print spooler problems.
Category: Troubleshooting
Problem: The print spooler is in a "down" or "unknown" state. Cannot remove queued jobs. The "daemon" process is not running. Solution: stopsrc -s qdaemon lssrc -s qdaemon (If you cannot remove jobs) s...
When trying to create an LPR printer in Windows 2000 I have no LPR print option to select as displayed in the FAQ.
Category: Configuration
Symptom: There is no local LPR port in Windows 2000 Cause: There are two possible causes, either The Unix Print Services have not been added, or, The Unix Print Services have not been started. Solutions: Using the “Add/ Remo...
Why am I not seeing LPR Printing as an option when trying to configure a printer in Windows 2000?
Category: Configuration
Symptom: There is no LPR printer option in Windows 2000 Cause: Print Services for Unix has not been installed. Solutions: The following steps are needed to get the UNIX print services installed in Windows 2000: First, go to Start, Settings, Con...
COM Ports Won't Install At COM3 in Windows 2000
Category: Installation, Troubleshooting
Symptom:When I install my Digi product in Windows 2000, the new COM ports should start at 3 (or perhaps 5) but instead they start at a much higher number and I cannot rename them. Cause: There was a Digi product previously installed in the sys...
I can't open the Digi COM ports with HyperTerminal in Windows 2000, Windows Xp, or  Windows Server 2003.
Category: Troubleshooting, Miscellaneous
Symptom:The driver seems to have installed fine, the ports and the modems show up under Device Manager, but HyperTerminal can"t open the COM ports. Cause: Routing and Remote Access (RRAS) service or another program which uses the COM po...
Which inf file to choose when installing RealPort under Windows 2000, Windows Xp, or Windows Server 2003?
Category: Installation
Symptom:When I point the Install Wizard at the RealPort directory, both digirp.inf and digirprt.inf come up. Why are there two, and does it make a difference which one I choose? Cause: The RealPort driver requires two separate inf files to wo...
PortServer boots up to a "b1" on the display and hangs there.
Category: Troubleshooting
Symptom: Why does my PortServer hang on boot, with "b1" on the display? Cause: The PortServer''''s bootfile and boothost parameters are set but one or both of them are incorrect. The boothost or bootfile is not available to the PortServer...
How do I make an RS232 Loop Back Plug?
Category: Miscellaneous
Solution: Pinouts for making a RS232 Loop Back connector. The DB-25 Loop Back connector plug consists of a female DB-25 connector wired as follows: Pin 4 connected to pins 22 and 5 (RTS to RI and CTS) Pin 2 connected to pin 3 (TxD to RxD) ...
Can't assign the PortServer TS an IP address.
Category: Configuration, Troubleshooting
Symptom: When I reboot my PortServer TS after assigning it an IP address, it comes up with a different IP than the one I entered. Cause: The PortServer TS is still configured to use DHCP for its IP address assignment. Solutions: Whe...
Running the realport dump (rpdump) program on Aix.
Category: Troubleshooting
Steps on setup: Place the rpdump.aix binary on the AIX host and give it executable permissions (chmod a+x). Stop all port processes and the RealPort daemon. Example:# pdisable tty1# rmdev -l sa4 -Rtty1 Definedlp3 Definedsa4 Defined Start the...
I am trying to connect a modem to my PortServer or PortServer II product with the RJ45-DB25 cable that came with the PortServer, and it is not working.
Category: Troubleshooting
Symptom: I am trying to connect a modem to my PortServer product with the RJ45-DB25 cable that came with the PortServer or PortServer II, and it is not working. Cause: The RJ45-DB25 cable shipped with the PortServer products is a crossover, o...
Running the realport dump (rpdump) program on Solaris.
Category: Troubleshooting
Steps on setup: Kill the Portserver daemon.ps -ef | grep ncxdkill -9 "PID_NUMBER" Manually start the daemon. Change the IP to the IP of the server you are on and use a different socket id (771), I used "4000" in the example below. /opt/r...
Disconnects with Windows NT 4.0 Terminal Server and Citrix Metaframe
Category: Troubleshooting
Symptom:Trouble with disconnects with Windows NT 4.0 Terminal Server and Citrix Metaframe in dual (or more) processor systems Cause: There is a known Microsoft issue that was not fixed in Service Pack 5 Solutions: Reference Microsoft Knowled...
Getting Login Prompt when connecting to Terminal Server com port via Windows Hyperterminal
Category: Configuration, Troubleshooting
Symptom: After installing the RealPort driver on the PortServer (II or TS) products, user can successfully connect to the port, but gets a login prompt after hitting enter. Cause: With the RealPort driver, the port needs to be set to PRN.  If it...
Installing RealPort Source RPM Driver in RedHat Linux
Category: Installation
Installation process for installing RealPort in RedHat Be sure there are no existing RealPort drivers installed on the system. If so, please remove prior to installing newer versions: 1. Kill all processes running on the ports including gettys. ...
Assiging a PortServer IP Address Using Rarpd
Category: Configuration
Solution:There is a method available to assign an IP address and configure the PortServer without having to attach hardware. Make a note of the hardware or MAC address located on the sticker underneath the PortServer unit. Edit /etc/ethers on ...
TFTP Boot Error Message when booting Portserver
Category: Troubleshooting
Problem:   Getting  boot error message from PortServer .   Solution:   The host with the bootfile may pass back a TFTP error message, which the PortServer will display in the alphanumeric display. This message will be in the for...
Cable Diagram (RJ-45 to RJ-45) for connecting PortServer, PortServerII, and PortServer TS to Modicon E984 PLC
Category: Miscellaneous, Troubleshooting
Cable diagram: Modicon RJ45          Digi RJ45 3                      5 4     ...
How Do I Use and Set TCP Keep alive in the Digi PortServer TS, Digi-One RealPort (IA)?
Category: Configuration, Miscellaneous
Solution:Here is how to set up TCP keep-alive using the command line interface: 1) You will need to activate it, and set an amount of time you want the connection to be idle before you attempt to send a keep alive probe. set tcp keepalive_active=on k...
How do I get rid of the Digi banner that appears at the beginning of my print jobs when using the PortServer?
Category: Miscellaneous
set logins mess=1 range=0 set logins mess=2 range=0 This command is not documented in the manuals. It clears out the two message databases which default with "Digi International PortServer 8/16". This is only valid for the PortServer, not the Por...
When I set up autoconnect on my PortServer TS 2/4/8/16, I get the error "Warning: Port x uid is none. auto-connect port: illegal user id."
Category: Configuration
The PortServer TS products require a userid defined for all autoconnect configurations, while the PortServer and PortServer II do not. When you configure autoconnect, if you do not have individual users specified, then the connection uses the root...
After doing a telnet to a port on a PortServer or Terminal Server device and issuing the escape character ^], the telnet session is still active.
Category: Troubleshooting
If you use the escape character ^] (Ctrl key plus "]" key) and press enter, this will only back you out of the session, but not close the session. This is a function of specifications for telnet and is not a problem of the PortServer or Terminal Serv...
Testing and Troubleshooting a PortServer Port
Category: Troubleshooting
1) Troubleshooting a PortMake sure you are using a cable built according to one of the diagrams found through the cable selector on the Digi Support page for your product/serial device combo. Telnet or log in to the Portserver and type set port...
PROXYARP and PPP USERS
Category: Miscellaneous
Proxyarp should be used with PPP users when the IP address of the PPP user is in the same network that the Digi device is in. For example: 1) Digi''''s IP, 192.168.1.5 Mask: 255.255.255.0 PPP User''''s IP: 192.168.1.10 Proxyarp should be used....
Migration of RealPort version 2.#.#.# to 3.#.#.# in AIX (Migration Only)
Category: Configuration
NOTE: Run a full system backup prior to proceding with the driver upgrade. Place and extract tar file in a separate directory (/tmp/migrate is used in the following example): mkdir /tmp/migrate cp 800068381P.tar /tmp/migrate cd /tmp/migrat...
Troubleshooting RealPort in AIX
Category: Troubleshooting
Check for carrier detect. All tty and lp devices are modem devices. They require DCD in order to respond. The preferrence is to wire DCD from the device to the port. If DCD is not asserted check to see if the device is powered on and online...
Configuring Terminal With RealPort In AIX
Category: Configuration
Use this procedure to configure a RealPort device for a terminal. See your operating system documentation for more information on configuring a serial device for a terminal. This procedure assumes that a TTY has  been created for the terminal. ...
Creating And Configuring TTY's in AIX
Category: Configuration
Use this procedure to create and configure TTY devices in AIX. The procedure for creating and configuring TTY devices for Digi serial ports is similar to the procedure used to create standard AIX TTY devices. For complete information, refer to you...
Adding a Digi Device Using smit
Category: Configuration
Use this procedure to add a Digi device to an AIX system using smit. Procedure Log onto the console as super-user (root). Enter the following command:  smit devices Choose Digi Ethernet-based Serial Products > Add Digi Ether...
Configuring a TTY Device for a Modem Using RealPort
Category: Configuration
Use this procedure to configure a RealPort device for a Dial-in/Dial-out modem connection. Configuring a device for a modem requires familiarity with both the operating system and the modem being used. While the following procedure is sufficient f...
Configuring a TTY Device for a Printer Using RealPort
Category: Configuration
The Digi device and RealPort should be properly installed, configured and functioning before proceeding. This procedure assumes that a tty has been created for the printer. See Creating and Configuringttys. Procedure Connect a proper cable ...
SCO UnixWare RealPort FAQ
Category: Miscellaneous, Troubleshooting
How do I add more PortServer or Digi Ethernet units? If you are using and older version of the driver, there is no easy way to add in more PortServers, the driver must be completely reloaded. For the latest driver version, additional units can be add...
Configuring a realport device for a Terminal with scoadmin
Category: Configuration
Use this procedure to configure a RealPort device for a terminal in SCO UnixWare. See your operating system documentation for more information on configuring a serial device for a terminal. The Digi device and RealPort should be properly install...
Configuring a realport device for a Modem
Category: Configuration
Use this procedure to configure a RealPort device for a Dial-in/Dial-out modem connection. Configuring a device for a modem requires familiarity with both the operating system and the modem being used. While the following procedure is sufficient f...
Configuring a realport device for a Printer
Category: Configuration
Use this procedure to configure a RealPort device for a printer. See your operating system documentation for more information on configuring a serial device for a printer and configuring an lp device. The Digi device and RealPort should be prop...
Mysterious TS/DORP setting changes while using RealPort
Category: Miscellaneous, Troubleshooting
Solution: This document is about some unusual (to some) behavior which can occur in environments where the Realport driver is installed for use with a Portserver TS line or Digi One RealPort(DORP) product. The symptoms of this behavior are that se...
I have phantom serial ports in Windows. How can I remove them?
Category: Troubleshooting, Configuration, Miscellaneous, Installation, Hardware
The first step of removing the phantom ports is to remove all non-standard COM ports (remove any Multi-port serial adapters from the device manager). Most likely there are leftover entries in the registry. You can run regedit to remove the extra entr...
PortServer TS Timeout Configuration
Category: Configuration
Configuring idle timeout values to drop network connection. First Keepalive has to be enabled. You do this by typing the following from the PortServer root prompt: #> set tcp active=on Once this is done, tcp will see how long a connection has...
Power Supply Specifications for PortServer TS8
Category: Miscellaneous
Input: 100-250V~ 50-60Hz 0.35A Output: +12V 1.0A
Configuring and Using Multiple Sessions on PortServer II and TS
Category: Configuration
The PortServer II/TS models can support up to four telnet sessions per port by default. This value can be increased, the following example shows how to increase the sessions to five: set port range=(port_number) sess=5 To use the multiple tel...
Windows Direct cable connection parameters
Category: Miscellaneous
To Configure the Digi product to act as a PPP interface for a Windows device. This configuration will allow the Digi device to emulate a Windows (98, NT, 2000, XP) Direct serial connect Server. To do this we will take advantage of the fact that PPP...
Windows Direct Cable Connection Primer
Category: Miscellaneous
Windows Direct Serial Client Connections advertise themselves with the string "CLIENT" to the Windows Direct Serial Server they "dial" into. When configuring a Digi device to accept inbound connections, it may seem like the Digi is trying to "di...
Unusual TS/DS behavior after hardware factory reset
Category: Troubleshooting
This Technical Article is written to document an unusual behavior on some of our Terminal/Device server family products. This behavior will only be seen on the following Motorola Coldfire-based products with SSH enabled: Digi One, TS2 MEI/Nubox, T...
Digi-One RealPort, PortServer TS-2/4 going off-line
Category: Troubleshooting
The following products have shown a tendency to become unavailable on the network. This will only happen in certain specific circumstances, during network disconnection and reconnections. If these products become unavailable, they will require a ph...
Why do I sometimes get a PortServer login instead of the realport login?
Category: Troubleshooting
This indicates that the PortServer is not setup properly to use for realport. By default the PortServer is set to set port dev=term this means that DDR-RTS are high and the PortServer sends a login. This must be changed for realport to a passive se...
My ports seem to lock up randomly or log users off.
Category: Troubleshooting
This indicates that the PortServer is not setup properly to use for realport. By default the PortServer is set to set port dev=term this means that DDR-RTS are high and the PortServer sends a login. This must be changed for realport to a passive se...
If I load realport, do all ports have to use realport?
Category: Configuration
No, loading realport on a server does not mean that realport controls all ports. Realport controls that port if that device is opened (getty, sleep, a print job is printing, etc.). Examples to better illustrate this: I have realport devices tt...
Can I load realport on multiple hosts to access the same PortServer(s)?
Category: Configuration
Yes, understanding the question above this one pretty much answers this. You can have devices ttya01-16 loaded on 2 different machines. If server1 has ports ttya01-08 opened, server1 controls it. Server2 could then have ttya09-16 opened, server...
Configuring and Using Multiple Telnet Sessions on PortServer, PortServer II and PortServer TS Products
Category: Configuration
PortServer TS products support up to four telnet sessions per port by default. This value can be increased from the root prompt of the PortServer unit: set port range=(port_number) sess=5 To use the multiple telnet session feature, have a use...
SUN SPARC Break Compatibility Information For Console Management of SUN SPARC Systems
Category: Miscellaneous
Notes on consoling Sun machines with our products. The Problem When a serial device such as a terminal server, PC, or even a dumb terminal is used to "console" a Sun machine, the Sun machine will "halt" and stop running when the consoling device is...
Receive an Error: "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node in Linux
Category: Troubleshooting
Symptom: The following error is seen: "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node to configure. Cause: Our driver normally places a symlink to dgrp.o in /lib/modules/default/misc. Unfortunatel...
Installing RealPort in SCO OpenServer
Category: Installation
Installing RealPort in SCO OpenServerIf you have an existing version of RealPort software installed, this will need to be removed first. Prior to removing, you may want to make backup copies of the following files: /etc/inittab and /etc/ttytype file...
Installing/Ugrading the RealPort Driver in AIX
Category: Installation
Instructions to Install/Upgrade the Realport Driver in AIX To Remove Old Applied Driver: Any previous driver versions must be removed prior to installing a new version. Define all associated Realport sa devices to save device configuration, t...
Configuring Port for Modems, Printers and Terminals with HP-UX RealPort
Category: Configuration
Configuring ports for modems, terminals and printers in HP-UX and RealPort Setting up ports for terminals: Connect terminals to the ports (using a null modem, if necessary) and test the connections to each terminal by entering the follow...
Portserver II's and frame vs. non-frame firmware FAQ
Category: Installation
Q: How can I tell if my Portserver II has a frame or non-frame version of firmware loaded? A: Login as root, then issue command "set ?". If "framerelay" is listed as one of the options, you have a Frame-supported firmware version loaded. If th...
Display Error Installing RealPort Driver in SCO OpenServer
Category: Installation, Troubleshooting
Symptom: In SCO OpenServer, when installig driver from the CD with ./setup, message "DISPLAY must be set to a valid display running X" appears Solution: From the command prompt: custom -i -p misc:drp -F (full_path_where_driver_file_is_located_file...
Why can't I send a break from my terminal server port?
Category: Troubleshooting
When using our terminal server products in a consoling application, it is common for a user to want to be able to send a "break" from the port, whether done from telnet, ssh, or by some other means. By default, our terminal servers have this abili...
I'm trying to configure my terminal server, but the RJ45-DB25 cable that came with it doesn't work.
Category: Configuration
The RJ45-DB25 cable shipped with many of the PortServer products is a terminal/printer cable, intended to be used with a dumb terminal to configure the PortServer. If you are trying to connect a PC to your PortServer to configure it, you will need to...
Latency In AIX 4.x With WAN Networks
Category: Miscellaneous, Troubleshooting
Symptom: We have had reports of frequent offline conditions and long delays (minutes) in receiving data from a units over WAN connections in AIX 4.3.3. Solution: This was solved by enabling the TCP_NODELAY option for the specific interfac...
Package Requirements For Digi Driver Installation in Linux
Category: Installation, Troubleshooting
What are the package dependencies/requirements for installing Digi drivers? Digi Neo and ClassicBoard driver (dgnc): make, rpm-build, bash, gcc, glibc-devel, kernel-devel or kernel-source on older distributions, kernel-headers, ncurses-devel, per...
PortServer FAQ
Category: Miscellaneous
FAQ: PortServer Family How do I set my port to bypass the PortServer and give me a login from one specific host? Depending on who I login as, how do I bypass the PortServer command line and connect to a host? How do I connect over the network, ...
Digi One/PortServer Native Terminal Configuration
Category: Configuration
PortServer Native Terminal Configuration PortServer Native Terminal Configuration Terminals are usually configured for software (Xon/Xoff) flow control. While the following procedure is sufficient for most cases, it may ...
PortServer Native Dial-in Modem Configuration
Category: Configuration
Dial-in Modem Configuration requires familiarity with the specific modem being used. While the following procedure is sufficient for most cases, it may be necessary to take additional steps to properly configure your modem or to set your server or ne...
PortServer Native Printer Configuration
Category: Configuration
Hardware Flow Control is indicated whenever a printer is having buffer overruns, is losing sections of a file, or is having other problems which can''''t seem to be resolved. Most printers are simply more reliable under hardware flow control. 1) T...
Serial Tunnel Configuration Using Two PortServers
Category: Configuration
Two PortServers can be used to route data over IP between two serial devices. Typical applications of this involve mainframe computers or other servers that do not themselves have ethernet capability. This is essentially a MUX application, and can be...
Console Management Configuration with PortServer TS/II and Digi One TS/RP Products
Category: Configuration
Most network devices such as routers, switches, and servers offer EIA-232 serial port(s) for management. Typically you would hook up a modem, dumb terminal, or PC running a terminal emulation program. The Digi ethernet based products offer access to ...
Compaq IRC Remote Console Whitepaper
Category: Miscellaneous
How to remotely recover from a Windows Bluescreen using Compaq''''s IRC functionality with Digi''''s PortServers. The Compaq IRC Integrated Remote Console Over the last years some Compaq ProLiant and Prosignia Servers are equipped with the In...
Console Management Configuration on an Original PortServer
Category: Configuration
Reverse Telnet: Reverse Telnet means that instead of initiating a telnet session from the PortServer into the network, the session will be initiated from the network into one of serial ports. One popular benefit of this feature is the ability to el...
Telnet Causes Reboot
Category: Troubleshooting
Symptom: When I telnet to the Digi PortServer (II or TS), it power cycles the unit.  Cause: Although you maybe able to successfully ping the Digi PortServer (II or TS) and it boots up with no errors, you maybe experiencing a power issue with...
How do I reset my Digi device server to factory defaults if I can't log into the unit?
Category: Troubleshooting
This hardware reset procedure is valid for the following devices: Digi One SP Digi One IA Digi One IA RealPort Digi One RealPort Digi One TS Digi PortServer TS 2/4 The unit should have a small recessed button which may or may not be marked "...
What is the current draw of the Digi Device Servers relative to various input DC voltages?
Category: Miscellaneous
The Digi One IA Realport, TS2/4 (MEI) are all capable of using DC power in the range of 9-30 Volts. Here is the current draw of a Digi One IA Realport at these various voltage levels: input voltage input current 9V .414A 10V .333A 11V ....
Characters Display Very Slowly when using Hyperterminal with a Loopback plug on a Digi Device/Terminal Server running RealPort.
Category: Troubleshooting
Symptom: A simple way to test a Digi Device/Terminal server port running RealPort is to connect a loopback plug to the port and then use a terminal emulation program such as Hyperterminal to connect to the port. With the loopback i...
Uploading a CPCONF via a Windows TFTP Server
Category: Configuration
Solution: How to upload a configuration file into a new or completely reset PortServerII. In a Windows environment The Digi Terminal servers have the ability to store their configuration in a text file format. This allows easy access to the c...
How to loopback test Portserver II, Portserver TS, Portserver TS MEI, or Digi One SP Device or Terminal Server products using Connect
Category: Troubleshooting
Loopback Testing on Device or Terminal Servers Using Connect 1. Plug the RJ-45 loopback plug into the serial port to be tested. A loopback plug is shipped with every Digi product.     2. From the Windows CMD or a Unix/Linux "ro...
Windows Telnet with PortServer (II or TS) results in scrolling problems with multipage output.
Category: Troubleshooting
Telnetting into the PortServer (II or TS) is successful, but you may notice when console managing another device, that on multipage outputs, there is no pause in the output. Cause: This is a known issue with Windows Telnet Client. Solution: ...
Modem Emulation Support
Category: Configuration
Symptom: How do you configure the Digi Device/Terminal Server for modem emulation. Cause: Modem emulation enables a system administrator to configure a networked Digi device server to act as a modem. The Digi device server emulates modem resp...
Creating custom adapter names for AIX Realport service adapters
Category: Configuration
Installing RealPort on an AIX system involves the creation of a service adapter, upon which psuedo-ttys or lps are created for use by serial devices. The name of this service adapter follows the AIX convention of using the letters SA#, where # is th...
What is the maximum number of Realport devices my Unix system will support?
Category: Miscellaneous
The purpose of this document is to give administrators of various Unix operating systems an idea of just how many Realport devices they can have per server running the Digi Realport driver. It is also important to understand that although the Realpo...
How Much Bandwidth is Consumed By RealPort
Category: Miscellaneous
The amount of bandwidth used by RealPort is determined by how much data is going across the connection and the form that data is in. We do not have a simple rule of thumb for it.RealPort builds packets on a 10ms cycle, if there is data to be sen...
Configuring ports as a hunt group on the Portserver and Digi One product lines.
Category: Configuration
The hunt group configuration is commonly used with outbound modems (modem pooling). When a TCP connection is attempted to the specified TCP socket number, the Digi unit will establish the connection with the next available port (or modem). Hunt grou...
Turning on debugging in the HP-UX realport driver.
Category: Configuration, Miscellaneous
To turn debugging on: adb -w -k /stand/vmunix /dev/mem You won''''t get a prompt, just start typing stuff. drp_port_debug/X To see the debug flag we care about. It will response with something similar to: drp_port_debug/X drp_port_debug: dr...
Telnet in and out of PortServer
Category: Troubleshooting
Symptom: When a telnet session is established to a PortServer and another telnet is used to "telnet out" of the PortServer, produces the following error: err#43 : telnet : access to this port denied. Cause: The PortServer product doe...
Installing TCP/IP Print Services and Configuring LPD/LPR Printers in Windows NT and for the PortServer II (TS) or Digi One Device Servers
Category: Installation, Miscellaneous
1. First, you will need to install TCP/IP Print services in Windows NT. This installs as a network service. 2. Under Network Services, click Add...to add a Service. 3. Select Microsoft TCP/IP Printing and click OK. 4. This may require you to ins...
What is RealPort?
Category: Miscellaneous
Putting devices on the network wasn''''t always easy. Many of the devices you use, including barcode scanners and sensors, don''''t have an Ethernet port. Even if they did, the applications that run these devices all work on COM1--they know nothing o...
Resetting a PortServer (II) Configuration to Factory Defaults
Category: Configuration, Miscellaneous, Troubleshooting
Use this procedure to reset the PortServer or PortServer II configuration to factory defaults. Important: You will lose all PortServer configuration settings when you reset your PortServer to factory defaults. See this article on how to save your c...
Configuring Digi PortServer (II or TS) and Digi One Device Servers for RealPort in Windows NT, 2000 or XP
Category: Configuration
Procedure Connect a terminal (or PC with terminal emulation software) to port 1 on the PortServer.  Both the PortServer and your peripheral devices power switches must be OFF. NOTE: If the cable that you receive with the PortServer does NOT s...
Configuring LPD/LPR Printers in Windows 2000/XP for the PortServer (II, TS) and Digi One Device Server Products
Category: Configuration
1.   From the Start button go to Settings and select Printers.             2.   Double-click the Add New Printer Wizard. 3.   This will bring up the Welcome to the Add...
When installing the RealPort driver, what should the value of the TCP port be set to?
Category: Configuration, Miscellaneous
The TCP port value should always be left at the default value of 771. Changing this value will result in Realport not communicating with the device.
Setup errors while installing RealPort in Windows NT 3.51
Category: Troubleshooting
Be sure to include a "\" at the end of the directory path when specifying where the driver files are located. Example: c:\drivers\ rather than c:\drivers
Error Message DRP sent reset to node 1: inproper open response Appears on Console
Category: Troubleshooting
Symptom: When using RealPort following message displays on console: DRP sent reset to node 1: inproper open response. Solution: Verify that RealPort driver version is 3.0.1a or later, Verify that port is configured for RealProt on a PortServer...
How do I get rid of the Digi banner that appears at the beginning of my print jobs?
Category: Configuration, Troubleshooting
set logins mess=1 range=0 set logins mess=2 range=0 This command is not documented in the manuals. It clears out the two message databases which default with "Digi International PortServer 16". This is only valid for the PortServer not the...
What sort of monitoring/diagnostic tools do we have available?
Category: Troubleshooting
The PS/PSII both have Post-diagnostic testing for hardware verification, you can monitor ports and ethernet activity from the front panel. Both can be SNMP managed, network statistics gathered. The PSII has the set trace utility for debugging th...
What is the Non Operating (storage) temperature for Digi products?
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Non Operating (Storage) Temperature is -40C to 80C (-40F to 150F) Non Operating (Storage) Humidity is 5 to 95% (non-condensing)
How to Copy the PortServer and PortServer II's Configuration to a Text File in Windows NT 
Category: Configuration, Troubleshooting
Product Requirements: PortServer/PortServer II          Procedure: You will be using the CPCONF command to copy the PortServer''''s configuration to a text file.  This way you can save it for f...
How to Copy the PortServer and PortServer II's Configuration to a Text File in Windows 2000/XP
Category: Configuration, Troubleshooting
  Product Requirements: PortServer/PortServer IIProcedure: You will be using the CPCONF command to copy the PortServer II"s configuration to a text file.  This way you can save it for future reference and/or email it to Digi Internati...
How to copy the Digi One Device Server and PortServer TS Configuration to a text file in Microsoft Windows  
Category: Configuration, Troubleshooting
  Product Requirements: Digi One Device Server       PortServer TS 2/4,8,16 1.   Open a web browser and enter the IP Address of the Digi One Device Server or PortServer TS in the   &nb...
How to Upload the PortServer and PortServer II's Configuration File to a New or Completely Reset (Factory Default) Digi Device in Microsoft Windows  
Category: Configuration, Troubleshooting
  Product Requirements: PortServer/PortServer II The Digi Terminal Servers have the ability to store their configuration in a text file format.  This allows easy access to the configuration for back up, editing, and duplication purpose...
RADIUS authentication fails on reverse telnet.
Category: Configuration, Troubleshooting
Setting up a port for radius authentication requires (port 16 for example) the following: set auth ip=0 login=16 unrestricted=1-15 set port dev=prn range=16 The RADIUS Server requires the attribute "Outbound-User" to be set for users that are re...
How to Upload the Digi One Device Server and PortServer TS Configuration From a Text File in Microsoft Windows  
Category: Configuration, Troubleshooting
  Product Requirements: Digi One Device Server       PortServer TS 2/4,8,16 1.   Open a web browser and enter the IP Address of the Digi One Device Server or PortServer TS in the   &nb...
How do I install the PortServer/PortServer II in Windows NT?
Category: Configuration, Installation, Troubleshooting
If you do not have a current Digi Access Resource CD-ROM, download the newest RealPort driver from the Digi Technical Support Site. Go to Control Panel/Network. Select the Services tab. Click the Add button. Select the Have Disk button. Enter the pa...
How to configure a printer on a PortServer product using RealPort with Windows NT 3.51.
Category: Configuration, Troubleshooting
To set up the Digi ports for printing, go into Print Manager: If you have not already created a printer, select Create Printer. Fill in the required information for the new printer (i.e. printer name and driver). For the Print to: option, se...
How to configure a printer in RealPort in Windows NT 4.0.
Category: Configuration, Troubleshooting
To set up the Digi ports for printing, go into Control Panel, Printers. If you have not already added a printer, select Add Printer. Select My Computer and then Next. On the Add Printer Wizard screen, check the LPT1: box (this will be temporary until...
How to configure modems in RealPort on Windows NT.
Category: Configuration, Troubleshooting
Go to Control Panel, Modems. Select the the port the modem is physically connected to and allow Windows NT to auto detect the modem type.
What type of cabling do I use to connect devices to the RJ45 ports on the PortServer/PortServer II?
Category: Installation, Troubleshooting
The PortServer and PortServer II products have RJ45 10-pin serial ports. Digi sells a number of different cables that work with the PortServer/PortServer II, and provides the cable pinouts on the Technical Support web site as well. Contact Digi Sales...
How do I determine the firmware revision of my PortServer/PortServer II product?
Category: Configuration, Troubleshooting
At the PortServer/PortServer II prompt, type set config. At the top of the information displayed, a version number and date will be listed. This is the firmware revision of the PortServer/PortServer II product.
Does the PortServer/PortServer II support a 100Mbps network?
Category: Configuration, Miscellaneous, Troubleshooting
The PortServer/PortServer II products only support 10Mbps networks. The PortServer TS products, however, fully support 100Mbps networks. Contact Digi Sales for more information on pricing and resellers.
Getting Error message "drp sent reset to node xx - improper port number"
Category: Troubleshooting
Symptom: In SCO OpenServer, after adding node using "drpadmin", getting error "drp sent reset to node xx - improper port number". Solution: There are two most common causes: 1. If "xx" is the node number of one of the configured nodes (use "sho...
DEVICE SERVER (Digi One)/TERMINAL SERVER (PortServer) REALPORT DRIVER INSTALLATION UNDER WINDOWS 2000
Category: Configuration, Installation
  Prerequisite:This procedure assumes that you have already configured the Digi Device Server/Terminal Server with an IP Address and that it is accessible on the Network.NOTE: For more information on RealPort go to: http://www.digi.com/applicat...
Phantom Port Removal on Windows 2000
Category: Troubleshooting, Miscellaneous
  NOTE: This is a known issues reported in Microsoft Q271523 which states that when you remove or reinstall a multiport serial adapter, the COM port numbers are locked in the registry and not released for reuse so on a reinstall, the next avai...
Digi RealPort Driver Uninstall (Reinstall) in Windows 2000
Category: Installation, Troubleshooting
   1.    In Device Manager, find the device you want to uninstall, this is usually under Multi-port serial adapters.      Right-click on the device and select Uninstall (see Figure 1).   &n...
Windows 2000 COM Ports are Not Reused and Continue to Increase in Starting Number (Phantom Ports issue)
Category: Troubleshooting, Installation
Symptom: After replacing or installing a new Digi board in Windows 2000, the com ports are not being reused, but now are starting at a much higher number.  How do I fix this?           &nbs...
DEVICE SERVER (Digi One)/TERMINAL SERVER (PortServer) REALPORT DRIVER INSTALLATION UNDER WINDOWS XP
Category: Configuration, Installation
  Go to Control Panel and select the Add/Remove Hardware Wizard (see Figure 1).                           &...
Verifying UL (Underwriter Laboratories) certification of Digi products
Category: Miscellaneous
Occasionally we have customers who require vefification of UL (Underwriter Laboratories) certification of Digi products in order to get approval to use our products in their environment. If you look on any of our product labels where it shows the U...
TGZ or non-RPM Method of Installing the Realport driver on Linux Systems
Category: Installation
The following procedure can be used in any Linux environment. It is the only choice available for environments which do not support RPM. Pre-installation: Check to ensure that dependencies listed for the dgrp/Realport driver are met prior to begi...
Port-sensitive/realtime application workaround for RealPort drivers
Category: Troubleshooting
This article is written to address an issue that certain customers have reported to us who have port-sensitive applications (for lack of a better term). What I refer to when I say "port-sensitive application", is an application which polls a serial...
Can Not Stop Daemons With '/sbin/init.d/drp.damon stop' command, in HP-UX When More Than One PortServer is Configured (driver version 1.3.2 or earlier)
Category: Troubleshooting
Symptom: When driver version 1.3.2 or earlier is used, issuing command /sbin/init.d/srp.daemon stop results an error message: ./drp.daemon[34]: 3689^J3693^J3684^J3691: Specify a process identifier or a %job number. Resolution: edit /sbin/i...
Extra Carriage Return or Line Feed When Using PuTTY
Category: Configuration, Troubleshooting
Problem: When accessing a system console using a PortServer or Digi One product, two prompts are seen. Where is the extra CR/LF coming from? Cause: PuTTY settings for terminal emulation and sessions need to be adjusted. Solution: Verify the ...
SuSE 8.0 Installation Error Kernel Source Mismatch
Category: Installation
Symptoms: When trying to compile drivers on the 2.4.18 kernel on SuSE 8.0 systems a compilation failure occurs, and a message regarding a mismatch between the running kernel and the kernel source tree configuration appears. Cause:By default, S...
SuSE 8.2 RealPort Installation Instructions
Category: Installation
Preparing for the Installation: In SuSE 8.2, we had to download and install the following kernel and kernel source: ftp.suse.com/pub/suse/i386/8.2/suse/i586/kernel-source-2.4.20.SuSE-62.i586.rpm ftp://ftp.suse.com/pub/suse/i386/8.2/suse/i586/k_d...
Solaris Printer Configuration
Category: Configuration
How do I configure a basic printer? The information below is by no means authoritative, but gives a pretty decent example of how to configure a printer in Solaris 2.x. There is a lot of good information in the man pages for lpadmin, lpshut, lpsched...
How do I resolve "prc_sync: script S85nis failed to complete" errors with Realport
Category: Configuration
The "prc_sync: script S85nis failed to complete in 120 seconds" error is generated due to a timing issue. What is happening is that the Realport daemon at /etc/rc2.d/S86realport (S86ncxa for older Realport versions) is trying to load before SCO''...
Error seen when inserting the Digi driver module similar to the following: /lib/modules/2.4.18-14/misc/dgxx.o: kernel-module version mismatch /lib/modules/2.4.18-14/misc/dgap.o was compiled for kernel version 2.4.18-14custom while this kernel version 2.4.18-14
Category: Installation, Troubleshooting
If there has not been "custom" kernel modifications done, you can remove the extraversion from the Makefile: cd /usr/src/linux-2.4.18-14 Edit the file called Makefile remove the "custom" extraversion and save changes. make mrproper make oldconfig ...
How to Configure a Linux System Serial Port for Console Management Using Grub.
Category: Configuration
The linux box won''''''''t have console turned on by default, you will need to spawn a getty at ttyS0 (the first serial port). Here is an example of the /etc/inittab file entry: 0:12345:respawn:/sbin/agetty 9600 ttyS0 Configure /etc/grub.conf: ...
How do I add more memory to a Portserver II?
Category: Hardware, Miscellaneous
The Portserver II can support 1, 2, 4, 8, or 16 Meg SIMMs. Current production units ship with a 4 Megabyte 70ns 512x32 non-parity SIMM. Note: There are two jumpers (J4, J5) on the Portserver II motherboard used to select the various DRAM options. P...
How To Install the RealPort Source RPM Driver in Mandrake Linux
Category: Installation
Installation process for installing RealPort in RedHat Be sure there are no existing RealPort drivers installed on the system. If so, please remove prior to installing newer versions. Installation preparation in Linux: Log the installation: # ...
How To Install the RealPort Source RPM Driver in SuSE Linux
Category: Installation
Installation process for installing RealPort in RedHat Be sure there are no existing RealPort drivers installed on the system. If so, please remove prior to installing newer versions (rpm -e dgrp). Installation preparation in Linux: Log the...
EIA-232 Information
Category: Hardware
DTE vs DCE This is one of the most misunderstood areas of RS-232. DTE stands for Data Terminal Equipment, and DCE stands for Data Circuit-terminating Equipment or Data Communications Equipment. The DTE is typicall...
Recommended Custom Cable Vendors
Category: Miscellaneous
The Whyte Haus 260-484-5666 the.whytehaus@verizon.net Contact: Barb Whyte   Predator Grizzly Cable (503)292-7151 x 1101 CSP, Inc. 763-475-8346 mrannals@csp.com ...
Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
How to install and use Wireshark (Ethereal) for Ethernet Packet Sniffing
Category: Installation, Miscellaneous, Troubleshooting
Wireshark Installation and Usage This document was put together to assist in the installation and usage of an Ethernet packet sniffing utility called Wireshark. To install Wireshark you will need to go to http://www.wireshark.org/download.html ...
How do I change the IP address of an already-installed Realport product in the Linux Realport driver? Editing the dgrp.backing.store file.
Category: Configuration, Miscellaneous
This solution comes in handy if you''''''''re migrating already installed Digi Terminal or Device Servers such as the Porserver TS line, Portserver II, Digi One, or Etherlite to a new network. Example: A Portserver TS16 at IP 10.4.107.4 is being mig...
Better management of Digi created serial printer devices in AIX 8 using a tty rather than lp device.
Category: Configuration, Miscellaneous, Troubleshooting
In order to point a created print queue at a tty device, you will need to perform the following steps: 1. Create a generic print queue in AIX for an unused port (This creates an lp device for that port) 2. Create a tty for a different port in the...
What is Digi International doing to comply with the RoHS requirements?
Category: Miscellaneous
Digi International is in the process of preparing to meet the RoHS requiements. For details, please visit this link:  http://www.digi.com/aboutus/environment.jsp  
How do I find the serial number on my Product?
Category: Miscellaneous, Troubleshooting
That depends on the type of product. With most type of PCI cards the serial number will be on a bar coded sticker on the back (i.e. S/N:(S) V81953990, etc). Sometimes, these card will have expansion modules attached to them (black boxes with addition...
How do I upgrade the firmware on a PortServer (8 or 16)?
Category: Configuration, Hardware, Installation
There are a 2 ways to update the firmware on the PortServer (8 and 16): 1) Using tftp (trivial file transfer protocol), load the current version of firmware on each reboot or during the PortServer (8 or 16) POST. 2) Contact Digi International Su...
How can I automate flushing the arp table of a Portserver using expect?
Category: Miscellaneous, Troubleshooting
# Run the expect interpreter. #!/usr/bin/expect # # save this file as expect_flusharp # and chmod +x expect_flusharp # and put it somewhere in your path # the command line syntax for this program is # expect_flusharp ip.of.port.server # # th...
When I use Putty to connect to my Digi port, pressing Return or Enter produces two carriage returns instead of one.
Category: Troubleshooting
When using Putty, you will need to change the configuration as follows: In the Connection, Telnet configuration panel deselect the check box for "Return key sends telnet New Line instead of ^M"
When installing a Digi driver in SuSE Linux with 2.6.x kernels, a tainted kernel message is seen.
Category: Installation, Troubleshooting
As an extension to the mainline kernel, modules can be tagged as supported (directly by SUSE, or indirectly by a third party) or unsupported. Modules which are known to be flakey or for which SUSE does not have the necessary expertise are marked as u...
Transparent printing in SCO OpenServer hangs and ditty does not set the off string properly.
Category: Configuration, Troubleshooting
This is due to two different Digi drivers being installed on the same system. If RealPort and MPI drivers are installed, be sure to use the appropriate ditty binary. The RealPort ditty binary is located in /etc/drp. The syntax is as follows: ...
Troubleshooting Port Connectivity Issues and Resource Temporarily Unavailble errors with Digi PortServer and Digi One Products using Linux RealPort.
Category: Troubleshooting
Review the port settings. Telnet to the IP address of the unit and login as root: #> set port ra=* Any port that is going to have a RealPort device attached, should have: dev - Needs to be set to rp or prn.auto - Needs to be set to off NOTE:...
When using the Solaris print spooler the print job spools and goes away however, nothing prints.
Category: Configuration, Troubleshooting
Solaris print spoolers require DCD (Data Carrier Detect). If an 8 or less wire cable is being used, try forcing DCD from the Solaris root prompt: ditty forcedcd /dev/dty/x###s This needs to be re-run on reboots, create a file called "/etc/rc2....
What are the package requirements for installing the RealPort driver in SuSE 64 bit and Intel systems?
Category: Installation, Troubleshooting
The following packages are required for successful installation of RealPort on SuSE 64 bit/Intel systems: 1. gcc 2. gcc-64bit 3. gcc-c++ 4. gcc-g77-64bit 5. gcc-info 6. gcc-locale 7. gcc-objc 8. gcc-objc-64bit 9. kernel sources ...
MODPOST and module errors are seen when compiling the Digi driver with a new kernel on SuSE.
Category: Installation, Troubleshooting
Before SUSE''''''''s kernel sources are usable, you must issue the following commands: cd /usr/src/linux-2.6.8-24.14 make cloneconfig && make modules_prepare Otherwise kernel sources are not usable for building modules for your running kerne...
A solution to transparent printing using cups in Linux. Problem description: Performing transparent, pass-through printing to a printer hanging off a dumb serial terminal. When a user is logged in or agetty is running, cups sees the serial line as busy and won''t print.
Category: Configuration, Troubleshooting
Create a named pipe, which provides a printer "device" to receive the cups print jobs on one side of the pipe while allowing you to successfully cat the output to the serial device, even when the terminal is in use or agetty is running on it. Firs...
How do I configure my (ditty-rp) port settings to stay after rebooting when using RealPort in Linux.
Category: Configuration, Troubleshooting
In Linux the ditty settings are "sticky" until overwritten or the system is rebooted. For port configuration on the Linux host, there is a file you can create to issue the ditty commands at startup. Simply create and add your ditty commands to...
The end of my print jobs are being cut-off and never print the end of the document.
Category: Configuration, Troubleshooting
This behavior is due to the spooler closing the connection prior to the port buffer draining. The following command can be used to hold the port open so all of the data prints: # cat /dev/null & Where ttyx## represents the actual tty ...
How can I remotely manage dumb terminals attached to Digi Ethernet devices?
Category: Configuration, Miscellaneous
If you are using the network-enabled Digi products, they actually have some ability to monitor data directly, and other options may be available in addition to these suggestions. Some tools that are available if you want to implement your own so...
How do I configure the PortServer (II, TS), and Digi One units to automatically telnet to my host when the user presses a key on the terminal.
Category: Configuration, Installation
You can configure the PortServer/Digi One units to automatically connect to a host system when there is activity on a serial port. Once an IP address is assigned to the unit, you will then be able to telnet to the unit in order to configure it. T...
There is a very long delay seeing the login prompt in Solaris and UnixWare.
Category: Configuration, Troubleshooting
Customers have reported problems with ttymon handling a large amount of ports. Reportedly, adding more ttymons and only assigning 2 or 3 ports per ttymon relieves the symptoms.
Sample PERL scripts for managing PortServer TS units without user interaction.
Category: Configuration, Miscellaneous
Perl scripts can be used to perform tasks on the PortServer TS units without the need for user interaction. Such scripts can be configured to execute automatically in the evening/off hours on various operating systems. To install the Net::Telnet mo...
When installing a driver in Red Hat AS 2.1, there is a rhconfig.h error seen.
Category: Installation, Troubleshooting
This problem is related to Red Hat''''''''s Update 3 of RedHat AS 2.1. Customers have reported that updating the system to Red Hat''''''''s Update 4 or higher, allowed them to install the driver without the rhconfig.h error.
How do I configure my CUPS printers for hardware flow control instead of the default software flow control?
Category: Configuration, Troubleshooting
Change the printer configuration (/etc/cups/printers.conf) file to reflect hardware flow control. Here is an example: DeviceURI serial:/dev/ttyx##?baud=9600+size=8+parity=none+flow=hard
I am unable to install the driver directly from the CD, is there another method to install the driver?
Category: Installation, Troubleshooting
Yes. If you copy the .bin file from the CD onto your UNIX server, copy it to a volume name that SCO''''''''s custom utility will recognize as an installation image: # cp 40001044_P.bin VOL.000.000 That''''''''s "vee oh el" all the rest are ze...
When logging into an attached terminal, the session is returned back to a login within 30 seconds or before the password is entered.
Category: Configuration, Troubleshooting
Be sure to use the -L flag for agetty entries in the /etc/inittab file. This flag ignores DCD (carrier), in the event it is not wired on the cable.
How do I send a break to a SUN SPARC system using connect or a menu on the Digi One and PortServer units?
Category: Configuration
The following example show how to send a break by using the connect command from the Digi One/PortServer prompt. The connectesc setting for the user is set to @ for this particular user. Telnet to the unit and login: login: username The followi...
Why do the Digi One/PortServer units log off users randomly or present a login prompt for the Digi unit instead of my host?
Category: Configuration, Troubleshooting
If you are using the RealPort driver on your host server. Make sure the device setting on the Digi One/PortServer unit is set to prn. This can be checked by telnetting to the unit and logging in as root: #> set ports range=* To set the port ...
What does the RealPort WAN link setting do?
Category: Configuration, Troubleshooting
The WAN link setting limits the amount of data sent per second from the RealPort driver to the Digi Ethernet device. When fabricating packets in the driver to send to the Digi unit, ep a running count is kept of how much data to send, along with...
How do I configure the ports on my Digi One/PortServer product for binary data?
Category: Configuration, Troubleshooting
Configure the port for binary (raw) mode. This can be done by telnetting to the unit and logging in as root. Here is an example for port one: #> set port range=1 bin=on #> kill tty=1 Then use the raw 2100 socket instead of the 2000 tel...
How do I perform automated tasks on Digi device and terminal server units automatically without user intervention?
Category: Configuration, Miscellaneous
Expect scripts work well for performing automated tasks without the need to learn shell scripting or the need for user input (such as, username and password). Expect is available for download for a variety of operating system flavors from: Expec...
An error is seen when installing the Digi driver in SuSE Linux: (drivername) conflicts with file from package aaa_dir-2002.3.13-3
Category: Installation, Troubleshooting
This seems to be due to issues with the package management database. An article found on the internet recommends the following solution: # rpm -i --replacefiles /usr/src/packages/i386/(drivername).rpm
I am seeing random characters or garbage on the screen using SCO OpenServer 5. This is only seen within our Application.
Category: Configuration, Troubleshooting
Certain applications that are more graphical may show these symptoms. Try deactivating the fastcook setting on the affected port(s): # ditty printer -fastcook /dev/ttyx## Then see if this resolves the random characters with the application. If ...
When configuring an Ethernet device using the RealPort driver in Linux, there is an error indicating that it is unable to register the node.
Category: Installation, Troubleshooting
This is commonly seen after a kernel upgrade has taken place that requires a newer compiler. Run these two commands for analysis: cat /proc/version gcc --version The reported version numbers for the kernel used and the gcc compiler on your system ...
Error seen when initializing the driver in Linux : kernel-module version mismatch /lib/modules/(VER)/misc/dgxx.o was compiled for kernel version (VER)custom while this kernel is version (VER)
Category: Installation, Troubleshooting
This error indicates that modifications have been made to the kernel adding the "custom" extraversion. Here are the steps to remove the "custom" extraversion: # cd /usr/src/linux # make clean # vi Makefile You do not have to use "vi", simply u...
When I try to tip to a port, I see the following error: tip: /dev/term/x: Permission denied all ports busy
Category: Miscellaneous, Troubleshooting
This message is typically seen if another process is running on the port. Confirm your serial terminal settings to see if the port is locked by ttymon. The easiest way to check this is via admintool. Type "admintool" from the Solaris root prompt. ...
How do I install the drivers in SCO OpenServer Legend version 6.0?
Category: Installation
Since, SCO OpenServer 6.0 is based on an UnixWare kernel, the pkgadd command will need to be used to install drivers: # pkgadd -d (full_path)/driver_name For example, if the driver image resides in the root directory, the leading forward slash i...
In Solaris, catting a file to the printer device works however, when using the print spooler the print job spools, disappears and nothing prints on the printer.
Category: None
Solaris print spoolers require DCD to be asserted on the port. This is commonly seen when DCD is not wired on the cable (3 to 8 wire connections). To force carrier on the port without wiring it, simply issue the following command from the Solaris roo...
The /etc/inittab file is not keeping the changes for the Digi ports
Category: Configuration, Troubleshooting
The drpadmin calls the /etc/conf/bin/idmkinit program in SCO. This is the same call when rebuilding the kernel, and it asks whether you "Would like the environment rebuilt". This will remove the current /etc/inittab file, and rebuild it from the fi...
Upon boot up of a Linux host using RealPort, the following errors are seen: agetty /dev/ttynx## cannot open as standard input Resource temporarily unavailable init: Id "XX##" respawning too fast: disabled for 5 minute
Category: None
This is an indication that the getty is trying to start before the actual ports have been initialized on the network. Try adding a sleep a "sleep 10" in the /etc/rc.d/init.d/dgrp_daemon file. Add the sleep command at the 3rd line from the bottom: ...
MISSING ALL COM PORTS IN WINDOWS 2000
Category: Troubleshooting
  Make sure that the system has at least one of it''''''''s native serial ports enabled in the system BIOS. Failure to do this will prevent the Microsoft Serial Driver from loading. The Digi makes use of it and will not be able to load without ...
Reference Guide: Cable specifications for building serial cables
Category: Hardware
Cable Reference Guides: EIA-232 General Information EIA-232 Flow Control Primer EIA-232 Cables: DTE vs. DCE EIA-232 Signal Information EIA-232 Cable Specifications EIA-232 Cable Capacitance vs. Length of Run EIA-232 Signal/Pin Convers...
I need my Digi Product to initialize my modem on an outgoing PPP connection.
Category: Configuration, Installation
You will need to do 3 things::1) Setup a script (setup with webUI) 2) Configure an outgoing connection (setup with webUI)*3) set the port to "mio" mode (setup with command line) *Instruction on #3 ...
When trying to connect to a port a "Connection refused" error is seen
Category: Configuration
Telnet to the Digi device/terminal server and  login as root.  Change the "dev" setting to "prn" #>  set port range= dev=prn A reboot of the Digi unit should be done when changing this setting:   #>  boo...
Can I install the Realport drivers from the command line?
Category: Configuration, Installation
INTRODUCTIONYes. From the command line, you can browse to the folder containing the Realport Driver files and type:setup /? This will display the command line options for the Realport driver.
Use of content from Digi manuals
Category: Miscellaneous
Content from Digi manuals may be used by our OEM customers in their own documentation subject to the following conditions: Clearly state: "Parts of this manual are used by permission of Digi, Inc." Submit a copy of the...
The Digi Discovery Tool times out when trying to assign an IP address to a device, and returns a message Code -2.
Category: Configuration, Miscellaneous, Troubleshooting
We have seen this on a HP switch, model ProCurve 4104gl, but is most likely relevant on other appliances: In HP's Best Practices in setting up your switch, HP has you enter in the command "no ip icmp unreachable". This will cause the ADDP protocol th...
Serial Cable Pin Outs for DIN Connector on HP9000 Servers
Category: Hardware, Miscellaneous
DIN connector front view 2 1 4 __ 3 6 || 5 ^ | | KEY DIN Connector Digi RJ45 (8-pin) 3 4 4 ...
Respawn Errors Seen When Rebooting Linux RealPort Server
Category: Configuration, Troubleshooting
Adding "sleep 10" towards the end of the /etc/init.d/dgrp_daemon file will help to prevent the RealPort daemons from starting ahead of /etc/inittab.
Transparent Printing Causes the Port to Lock Up in SCO OpenServer 5.x
Category: Configuration, Miscellaneous, Troubleshooting
Deactivate the fastcook setting on the tty port to resolve this behavior: # ditty -fastcook ttyx## Where ttyx## represents the actual tty device. This setting may be added to a start up script (such as: /etc/rc.d/8/userdef) to configure the set...
Configuring a Serial Tunnel or Bridge with Digi PortServer and Digi One Products Using the Command Line Interface
Category: Configuration
First determine which unit will be establishing the connection. Here is an example configuration for port 16 on a remote PortServer unit. The following commands are issued from the root prompt of the Digi unit: #> set port range=# dev=term auto=o...
LPD remote printing configuration with UNIX
Category: Configuration
The Digi unit should have the serial port profile of "printer". Also, the lpd service should be activated (under Network -> Network Service Settings). Here is the information for lpd configurations and the appropriate remote printer names used i...
When using RealPort in Linux, the device permission settings applied with dgrp_gui or dgrp_cfg_node do not stay after rebooting
Category: Configuration, Troubleshooting
Most newer Linux distribution versions and kernels now use UDEV for device creation. When using UDEV all permissions are now set by UDEV, the driver dgrp_gui/dgrp_cfg_node permission settings no longer control these settings on newer kernels/distribu...
Installing/compiling the RealPort driver using the source RPM in Debian Linux
Category: Installation
After downloading the most recent driver release from the Digi web site, issue the following commands from the Linux root prompt, where (arch) represents the architecture (i.e.: i386, x86_64) and (ver) represents the driver version: # script # rpmb...
Is it possible to have the tty start at 01 instead of 00 for port 1 when using Linux RealPort?
Category: Configuration, Miscellaneous
Port names can be changed to start at 01 (i.e. ttya01) instead of 00 (i.e. ttya00) on systems running udevd by modifying the UDEV rules: Edit "/usr/bin/dgrp_udev" and find this line: TMPPORT=`echo $STRING1 | /bin/awk '{print $4}'` And add ...
Configuring a Printer Using CUPS in Linux
Category: Configuration
Configuring your RealPort printers with CUPS in Red Hat. Here are the steps taken for configuring a printer: Point the web browser to http://localhost:631 Select [Add Printer] Fill in the name, location and description. Select the "Seria...
On some versions of SCO OpenServer a problem is seen logging into terminals where getty is flushing data after the Login: prompt.
Category: Configuration, Installation, Troubleshooting
Try adding -n to the getty entry: From the man page: -n Disables the keyboard flush delay for reliably connected serial lines. Without this option, getty discards input for a short time (about 1 second) after displaying its prompt. This is to avo...
Installing the RealPort driver in Ubuntu Linux
Category: Installation
The latest source rpm driver candidate supporting the latest kernels is available for download from: RealPort source rpm driver download Make certain the rpm, alien, kernel-headers and the libncurses5-devel packages are installed on the system...
Does Digi offer products capable of 9 bit character serial communication?
Category: Miscellaneous
Digi products currently only support 5, 6, 7 and 8 bit characters for serial data.
How do I configure getty in newer versions of Ubuntu?
Category: Configuration
Newer versions of Ubuntu no longer use the /etc/inittab file for configuing getty. A new method is now used called upstart. This requires a file be created in /etc/event.d with the name of the tty device. Here is a basic example of the contents of /...
How do I configure getty in newer versions of Fedora?
Category: Configuration
Newer versions of Fedora Linux no longer use the /etc/inittab file for configuing getty. A new method is now used called upstart. This requires a file be created in /etc/event.d with the name of the tty device. Here is a basic example of the content...
A dgrp_net_ops.o error is seen when compiling the dgrp Linux RealPort driver
Category: Miscellaneous, Troubleshooting
An error is seen similar to the following when compiling the RealPort driver in Linux: dgrp_net_ops.c:1229: error: dereferencing pointer to incomplete type make[3]: *** [/usr/src/.../BUILD/dgrp-1.9/driver/dgrp_net_ops.o] Error 1 make[2]: *** [_m...
How I can enable the RTS Toggle feature in Linux RealPort?
Category: Configuration
Issue the following command from the root prompt: # ditty-rp rtstoggle ttyx## Where ttyx## represents that actual tty ID.
Getty respawning errors are seen when rebooting the Linux server
Category: Configuration, Troubleshooting
In some cases it may take some time for the ports to fully initialize on start up, depending on the network initialization/WAN speeds, etc... As a result, the inittab file is read prior to the ports being fully initialized. To add time for the ports...
Printer configuration with AIX RealPort
Category: Configuration
The AIX server: # smit printer Select the following menu items: Printer/Plotter Devices Add Printer/Plotter osp Other serial printer rs232 Select appropriate sa device Fill in the options to match the printer settings: PORT number ...
What are the maximum number of RealPort connections that can connect to a single PortServer TS or EtherLite unit?
Category: Hardware, Miscellaneous
A maximum of 20 RealPort host connections may be established with a single PortServer unit concurrently. The EtherLite 8, allows 6 connections, the EtherLite 16 and 32 port units will allow a maximum of 8 concurrent connections and the EtherLite 2 ...
Bluescreen when installing RealPort on a system running AVG Anti-virus, pointing to the ''avgtdix.sys'' file as the cause of the problem.
Category: Miscellaneous, Troubleshooting
Solution: Disable AVG from the system until RealPort is installed. How to Resolve: Open up Device Manager and uninstall any failed installs from the "Multi-port serial adapters" section, by right-clicking the device and clicking "Uninstall". ...
When I run the RealPort command line setup with various parameters such as setup /examine in Windows 7, Windows opens a second command session, executes the command and then closes the second session. This occurs even though I am logged in with admin rights.
Category: Configuration, Installation, Miscellaneous
Even though I have admin rights, Windows 7 opens the command prompt with non-admin rights. This is a change from previous versions of Windows. The commands run correctly if I open the command prompt with "Run as Administrator". To do this, I create...
I need to Telnet to my Digi network-connected product. Where do I get Telnet and how can I capture the output of my Telnet session?
Category: Configuration
Why Telnet to the CommandLine Interface (CLI)? While the Web User Interface (WebUI) of Digi network products is a convenient configuration interface, it typically only covers the most common options. The CLI on the other hand allows access to ...
What does OFC and IFC mean and how do I resolve it?
Category: Installation, Miscellaneous, Troubleshooting
OFC represents ouptut flow control. IFC represents input flow control. When either of these are shown high or solid it indicates that a buffer overflow has occured on either the attached device (OFC) or the Digi serial port (IFC). Cause: There is...
How to use ARP-Ping to assign an IP address to PortServer TS and Digi One products.
Category: Configuration, Installation
Without a DHCP server and the inability to discover the unit on your network, next the easiest way to set an IP address, is by using ARP-Ping:   An IP address can be configured by manually updating a server's ARP table and then pinging the Dig...
Steps for Updating the Linux RealPort Driver
Category: Configuration, Installation
We recommend installing the latest driver release from: http://www.digi.com/support/productdetail?pid=2247&type=drivers Update instructions:   cp /etc/dgrp.backing.store /etc/orig.dgrp.backing.store Turn off all getty processes in /etc...
Which Link Layer Protocols of the Internet Protocol Suite are Supported with PortServer TS Products?
Category: Miscellaneous
The following layers are supported currently: Layer 2 -- Ethernet and PPP Layer 3 --ARP, RARP, ICMP, IPV4 Layer 4 --TCP/UDP Layer 7 --BOOTP, DNS, DHCP, HTTP, RADIUS, rlogin, SSH, telnet TFTP
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
RealPort Troubleshooting for Microsoft Windows
Category: Installation, Troubleshooting
The Digi RealPort driver, sometimes called COM port re-director, installs one or more serial ports of various Digi network-attached devices as COM port numbers in Microsoft Windows Operating Systems.  This KB article is intended to help ...
How to Configure Modems With Digi PortServer and Digi One Products When Not Using the RealPort Driver.
Category: Configuration
Native Modem Configuration Modem Configuration requires familiarity with the specific modem being used. While the following procedure is sufficient for most cases, it may be necessary to take additional steps to properly configure your modem or ...
How to Install RealPort in Red Hat or CentOS 6
Category: Installation
First ensure the following package dependencies are installed on your system: make, rpm-build, bash, gcc, glibc-devel, kernel-devel, kernel-headers, ncurses-devel, perl, and tcsh. The kernel-devel and kernel-headers packages must match your run...
Earth Ground for the PortServer TS 48V DC Dual Feed
Category: Hardware
Both the positive (+) and negative (-) lines of the 48VDC input power floats relative to both chassis and signal ground so the power is not referenced to earth ground in any particular way.
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