Home > Support > Knowledge Base

Knowledge Base

Configuration: 14 result(s) found
Installation: 5 result(s) found
Hardware: 4 result(s) found
Miscellaneous: 8 result(s) found
Troubleshooting: 8 result(s) found


There are 24 search results for ""
Console Management Configuration on PortServer CM
Category: Configuration
Symptom: Unable to connect to the PortServer CM port Cause: The /etc/portslave/pslave.conf not configured properly for the connection type. Solution: Modify the following settings within the /etc/portslave/pslave.conf file: conf.eth_ip ...
How to upgrade to the latest Portserver CM firmware.
Category: Configuration, Troubleshooting
Steps for upgrade Download the latest firmware version from our FTP Site onto an FTP server. BE SURE to set the transfer mode to BINARY (bin). On the PortServer CM, change to the /proc/flash directory.# cd /proc/flash [enter] F...
Steps to kill existing sessions on the Portserver CM.
Category: Miscellaneous, Troubleshooting
Killing any session from the CM command line. ps ax | grep ttyS# [# equals the actual port number]. kill -9 [ttyS# PID] Killing any active sessions from the WEB UI. Under "Administration" select "Active Sessions". Select the ...
How to upgrade to the latest Portserver CM firmware.
Category: Configuration, Installation
Steps for upgrade Download the latest firmware version from our FTP Site to the CM. From the CM command line: cd /proc/flash. ftp ftp1.digi.com logon as ftp, use your e-mail address as a password ftp>cd support/firmware ftp>bin f...
Port Buffering Configurations for the Portserver CM32.
Category: Configuration
Set the following basic parameters and values in the /etc/portslave/pslave.conf file. To Save data to a syslog server. conf.syslog [Syslog_server_IP_address] conf.facility [0 to 7] all.syslog_level [0 to 7] all.console_level [0 to 7] (opti...
Sending a break from an existing session with the Portserver CM.
Category: Configuration, Miscellaneous
From a telnet session. Type the "^]" [control-right square bracket] which is the default telnet escape characters. If the telnet was initiated from the CM, or if you are using a menu. You will be prompted with the option to send a ...
Steps to configure auto telnet or rlogin sessions on the Portserver CM32.
Category: Configuration
Edit /etc/portslave/pslave.conf s3.protocol telnet [or rlogin] s3.host [IP of host to connect to] s3.socket_port 23 [23=telnet, 513=rlogin] s3 refers to port 3, use actual port number. After editing pslave.conf. signal_ras hup ...
How to setup the Portserver CM32 for Clustering.
Category: Configuration
For the Clustering configuration, you should have only one valid IP for the Master and invalid IPs for the Slave(s).   - Master Configuration:  conf.eth_ip (invalid IP) conf.eth_mask (network mask) conf.eth_ip_alias (valid IP) conf.et...
How many sniff sessions be initiated on a PortServer CM port?
Category: Configuration
The results of our in-house testing revealed that at least 10 sniff sessions can be opened simultaneously on a PortServer CM port. This was tested using both telnet and SSH sniff sessions.
SSH Not Working on a PortServer CM Following an Upgrade to 1.3.4g Firmware
Category: Troubleshooting
Symptom: An ssh connection fails or reportsa "privilege separation user does not exist" error. Solution: The new ssh, version 3.4p1, requires a local user "sshd" in order to perform the authentication. Add the following entry to the /etc/passwd fi...
Can No Longer "su" to root User Following PortServer CM Firmware Upgrade to Version 1.3.4g
Category: Troubleshooting
Symptoms: A "Login incorrect" error is seen when su is used to switch to root user. Solution: All users who will use the command "su" must belong to the group "wheel". This group can be created by adding the following entry to the /etc/group fi...
How to Configure a Linux System Serial Port for Console Management Using Grub.
Category: Configuration
The linux box won''''''''t have console turned on by default, you will need to spawn a getty at ttyS0 (the first serial port). Here is an example of the /etc/inittab file entry: 0:12345:respawn:/sbin/agetty 9600 ttyS0 Configure /etc/grub.conf: ...
EIA-232 Information
Category: Hardware
DTE vs DCE This is one of the most misunderstood areas of RS-232. DTE stands for Data Terminal Equipment, and DCE stands for Data Circuit-terminating Equipment or Data Communications Equipment. The DTE is typicall...
Recommended Custom Cable Vendors
Category: Miscellaneous
The Whyte Haus 260-484-5666 the.whytehaus@verizon.net Contact: Barb Whyte   Predator Grizzly Cable (503)292-7151 x 1101 CSP, Inc. 763-475-8346 mrannals@csp.com ...
Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
What is Digi International doing to comply with the RoHS requirements?
Category: Miscellaneous
Digi International is in the process of preparing to meet the RoHS requiements. For details, please visit this link:  http://www.digi.com/aboutus/environment.jsp  
When I use Putty to connect to my Digi port, pressing Return or Enter produces two carriage returns instead of one.
Category: Troubleshooting
When using Putty, you will need to change the configuration as follows: In the Connection, Telnet configuration panel deselect the check box for "Return key sends telnet New Line instead of ^M"
MODPOST and module errors are seen when compiling the Digi driver with a new kernel on SuSE.
Category: Installation, Troubleshooting
Before SUSE''''''''s kernel sources are usable, you must issue the following commands: cd /usr/src/linux-2.6.8-24.14 make cloneconfig && make modules_prepare Otherwise kernel sources are not usable for building modules for your running kerne...
How do I perform automated tasks on Digi device and terminal server units automatically without user intervention?
Category: Configuration, Miscellaneous
Expect scripts work well for performing automated tasks without the need to learn shell scripting or the need for user input (such as, username and password). Expect is available for download for a variety of operating system flavors from: Expec...
Reference Guide: Cable specifications for building serial cables
Category: Hardware
Cable Reference Guides: EIA-232 General Information EIA-232 Flow Control Primer EIA-232 Cables: DTE vs. DCE EIA-232 Signal Information EIA-232 Cable Specifications EIA-232 Cable Capacitance vs. Length of Run EIA-232 Signal/Pin Convers...
Respawn Errors Seen When Rebooting Linux RealPort Server
Category: Configuration, Troubleshooting
Adding "sleep 10" towards the end of the /etc/init.d/dgrp_daemon file will help to prevent the RealPort daemons from starting ahead of /etc/inittab.
Does Digi offer products capable of 9 bit character serial communication?
Category: Miscellaneous
Digi products currently only support 5, 6, 7 and 8 bit characters for serial data.
Steps for Updating the Linux RealPort Driver
Category: Configuration, Installation
We recommend installing the latest driver release from: http://www.digi.com/support/productdetail?pid=2247&type=drivers Update instructions:   cp /etc/dgrp.backing.store /etc/orig.dgrp.backing.store Turn off all getty processes in /etc...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
Contact a Digi expert and get started today! CONTACT US

Desktop Site