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Configuration: 44 result(s) found
Installation: 31 result(s) found
Hardware: 10 result(s) found
Miscellaneous: 19 result(s) found
Troubleshooting: 50 result(s) found

 

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Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
What ports are used with the ADDP protocol?
Category: Configuration, Hardware, Installation, Troubleshooting
ADDP uses udp port 2362 and a mulicast ip address of 224.0.5.128. You will need to enable these on your firewall for the ADDP protocol to work for the device discovery utility.
What is Digi International doing to comply with the RoHS requirements?
Category: Miscellaneous
Digi International is in the process of preparing to meet the RoHS requiements. For details, please visit this link:  http://www.digi.com/aboutus/environment.jsp  
When using RealPort, RTS Toggle does not work properly.
Category: Configuration
In order to get RTS Toggle to work with the RealPort driver you will have to edit your system''''s registry (regedit.exe). Please make a back up of your registry prior to making any changes. Here are the instruction...
How do I find the serial number on my Product?
Category: Miscellaneous, Troubleshooting
That depends on the type of product. With most type of PCI cards the serial number will be on a bar coded sticker on the back (i.e. S/N:(S) V81953990, etc). Sometimes, these card will have expansion modules attached to them (black boxes with addition...
Failed to Initialize the Database Error during ConnectWare Manager Install
Category: Configuration, Installation, Troubleshooting
Failed to Initialize the Database Error during Connectware Manager Install If you''''''''re getting the Error "Failed to Initialize the Database", you will want to check a few things. First make sure you''''''''ve installed the MSDE SQL Server. If y...
Digi Device Discovery Tool Shows Unit as Misconfigured'
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Digi Device Discovery Tool Shows Unit as Misconfigured The Digi Device Discovery Tool will figure out what it believes to be your Network Adapters IP Address and Submask, and if a Digi Unit on the network reports back with an IP address that does no...
User (Admin) Unable to Connect to the ConnectWare Manager
Category: Configuration, Installation, Miscellaneous, Troubleshooting
User (Admin) Unable to Connect to the ConnectWare Manager The first thing to verify is that you have not installed Connectware Manager on a server that is running a service like web hosting (I.E. IIS). You must make sure that the Connectware Manager...
When installing a Digi driver in SuSE Linux with 2.6.x kernels, a tainted kernel message is seen.
Category: Installation, Troubleshooting
As an extension to the mainline kernel, modules can be tagged as supported (directly by SUSE, or indirectly by a third party) or unsupported. Modules which are known to be flakey or for which SUSE does not have the necessary expertise are marked as u...
Transparent printing in SCO OpenServer hangs and ditty does not set the off string properly.
Category: Configuration, Troubleshooting
This is due to two different Digi drivers being installed on the same system. If RealPort and MPI drivers are installed, be sure to use the appropriate ditty binary. The RealPort ditty binary is located in /etc/drp. The syntax is as follows: ...
When using the Solaris print spooler the print job spools and goes away however, nothing prints.
Category: Configuration, Troubleshooting
Solaris print spoolers require DCD (Data Carrier Detect). If an 8 or less wire cable is being used, try forcing DCD from the Solaris root prompt: ditty forcedcd /dev/dty/x###s This needs to be re-run on reboots, create a file called "/etc/rc2....
What are the package requirements for installing the RealPort driver in SuSE 64 bit and Intel systems?
Category: Installation, Troubleshooting
The following packages are required for successful installation of RealPort on SuSE 64 bit/Intel systems: 1. gcc 2. gcc-64bit 3. gcc-c++ 4. gcc-g77-64bit 5. gcc-info 6. gcc-locale 7. gcc-objc 8. gcc-objc-64bit 9. kernel sources ...
MODPOST and module errors are seen when compiling the Digi driver with a new kernel on SuSE.
Category: Installation, Troubleshooting
Before SUSE''''''''s kernel sources are usable, you must issue the following commands: cd /usr/src/linux-2.6.8-24.14 make cloneconfig && make modules_prepare Otherwise kernel sources are not usable for building modules for your running kerne...
A solution to transparent printing using cups in Linux. Problem description: Performing transparent, pass-through printing to a printer hanging off a dumb serial terminal. When a user is logged in or agetty is running, cups sees the serial line as busy and won''t print.
Category: Configuration, Troubleshooting
Create a named pipe, which provides a printer "device" to receive the cups print jobs on one side of the pipe while allowing you to successfully cat the output to the serial device, even when the terminal is in use or agetty is running on it. Firs...
How do I configure my (ditty-rp) port settings to stay after rebooting when using RealPort in Linux.
Category: Configuration, Troubleshooting
In Linux the ditty settings are "sticky" until overwritten or the system is rebooted. For port configuration on the Linux host, there is a file you can create to issue the ditty commands at startup. Simply create and add your ditty commands to...
The end of my print jobs are being cut-off and never print the end of the document.
Category: Configuration, Troubleshooting
This behavior is due to the spooler closing the connection prior to the port buffer draining. The following command can be used to hold the port open so all of the data prints: # cat /dev/null & Where ttyx## represents the actual tty ...
How can I remotely manage dumb terminals attached to Digi Ethernet devices?
Category: Configuration, Miscellaneous
If you are using the network-enabled Digi products, they actually have some ability to monitor data directly, and other options may be available in addition to these suggestions. Some tools that are available if you want to implement your own so...
There is a very long delay seeing the login prompt in Solaris and UnixWare.
Category: Configuration, Troubleshooting
Customers have reported problems with ttymon handling a large amount of ports. Reportedly, adding more ttymons and only assigning 2 or 3 ports per ttymon relieves the symptoms.
Can''t connect to Cingular Orange network. Managment Connections page show that the unit keeps redialing the PPP connection to the celularl network and failing.
Category: Configuration, Hardware, Installation, Troubleshooting
Check to see if the unit was configured to use Cingular Blue Sim before selecting Cingular Orange network in the "Configuration Mobile" screen. If so, reset the unit back to factory defaults using  the Web interface ...
When installing a driver in Red Hat AS 2.1, there is a rhconfig.h error seen.
Category: Installation, Troubleshooting
This problem is related to Red Hat''''''''s Update 3 of RedHat AS 2.1. Customers have reported that updating the system to Red Hat''''''''s Update 4 or higher, allowed them to install the driver without the rhconfig.h error.
How do I configure my CUPS printers for hardware flow control instead of the default software flow control?
Category: Configuration, Troubleshooting
Change the printer configuration (/etc/cups/printers.conf) file to reflect hardware flow control. Here is an example: DeviceURI serial:/dev/ttyx##?baud=9600+size=8+parity=none+flow=hard
I am unable to install the driver directly from the CD, is there another method to install the driver?
Category: Installation, Troubleshooting
Yes. If you copy the .bin file from the CD onto your UNIX server, copy it to a volume name that SCO''''''''s custom utility will recognize as an installation image: # cp 40001044_P.bin VOL.000.000 That''''''''s "vee oh el" all the rest are ze...
When logging into an attached terminal, the session is returned back to a login within 30 seconds or before the password is entered.
Category: Configuration, Troubleshooting
Be sure to use the -L flag for agetty entries in the /etc/inittab file. This flag ignores DCD (carrier), in the event it is not wired on the cable.
Why does the Digi Connect show a gateway of 10.6.6.6 when I''m using a internet or custom APN?
Category: Configuration, Installation, Miscellaneous, Troubleshooting
The 10.6.6.6 IP address: AT&T Wireless provides this as the remote address of the PPP connection. This is true whether one is using a proxy APN, an Internet APN, or a custom APN. In reality, the ATTWS network is all running in a 10.x.x.x address ...
Class 10 does not show RSSI or other radio info
Category: Hardware, Installation, Troubleshooting
On occasion, a Digi Connect class 10 device may show NO RSSI value (i.e. no signal LEDs) even though it still gets an IP address, the Link LED will illuminate, and it will pass traffic. This is a known issue with how the Siemens radio passes the RSSI...
What apn''s does Cingular use and what are there differences
Category: Configuration, Installation, Troubleshooting
Cingular DNS and APN info. April 2005 Cingular provides four (4) Access Point Name (APN) types for customers. 1. proxy - mobile originated traffic only using a private IP address. DNS: 10.250.1.10 & 10.250.1.11 2. public - mobile originated...
What is the difference between Edge and GPRS?
Category: Configuration, Hardware, Installation, Miscellaneous, Troubleshooting
GPRS and EGPRS(Edge), define the number of aggregated channels that get sent to a particular modem as a service class. GPRS Class 10 for instance defines max downlink (to modem) slots of 4, and max uplink slots of 2, but a total active slots of 5 (3 ...
How do I recover my Digi Connect (WAN, RG, VPN, 3G)
Category: Troubleshooting
Digi WAN Firmware Recovery Procedure Introduction This documents outlines the procedure for recovering the firmware on the following products: Digi Connect WAN Digi Connect RG Digi Connect VPN Digi Connect WAN 3G Tools needed Digi Conne...
What does the RealPort WAN link setting do?
Category: Configuration, Troubleshooting
The WAN link setting limits the amount of data sent per second from the RealPort driver to the Digi Ethernet device. When fabricating packets in the driver to send to the Digi unit, ep a running count is kept of how much data to send, along with...
How do I perform automated tasks on Digi device and terminal server units automatically without user intervention?
Category: Configuration, Miscellaneous
Expect scripts work well for performing automated tasks without the need to learn shell scripting or the need for user input (such as, username and password). Expect is available for download for a variety of operating system flavors from: Expec...
An error is seen when installing the Digi driver in SuSE Linux: (drivername) conflicts with file from package aaa_dir-2002.3.13-3
Category: Installation, Troubleshooting
This seems to be due to issues with the package management database. An article found on the internet recommends the following solution: # rpm -i --replacefiles /usr/src/packages/i386/(drivername).rpm
I am seeing random characters or garbage on the screen using SCO OpenServer 5. This is only seen within our Application.
Category: Configuration, Troubleshooting
Certain applications that are more graphical may show these symptoms. Try deactivating the fastcook setting on the affected port(s): # ditty printer -fastcook /dev/ttyx## Then see if this resolves the random characters with the application. If ...
When configuring an Ethernet device using the RealPort driver in Linux, there is an error indicating that it is unable to register the node.
Category: Installation, Troubleshooting
This is commonly seen after a kernel upgrade has taken place that requires a newer compiler. Run these two commands for analysis: cat /proc/version gcc --version The reported version numbers for the kernel used and the gcc compiler on your system ...
Error seen when initializing the driver in Linux : kernel-module version mismatch /lib/modules/(VER)/misc/dgxx.o was compiled for kernel version (VER)custom while this kernel is version (VER)
Category: Installation, Troubleshooting
This error indicates that modifications have been made to the kernel adding the "custom" extraversion. Here are the steps to remove the "custom" extraversion: # cd /usr/src/linux # make clean # vi Makefile You do not have to use "vi", simply u...
When I try to tip to a port, I see the following error: tip: /dev/term/x: Permission denied all ports busy
Category: Miscellaneous, Troubleshooting
This message is typically seen if another process is running on the port. Confirm your serial terminal settings to see if the port is locked by ttymon. The easiest way to check this is via admintool. Type "admintool" from the Solaris root prompt. ...
How do I install the drivers in SCO OpenServer Legend version 6.0?
Category: Installation
Since, SCO OpenServer 6.0 is based on an UnixWare kernel, the pkgadd command will need to be used to install drivers: # pkgadd -d (full_path)/driver_name For example, if the driver image resides in the root directory, the leading forward slash i...
General Programming Questions about Realport
Category: Miscellaneous, Troubleshooting
General Programming Considerations for the Realport Driver   This article is intended for programmers who have questions about using the Realport drivers in a Windows 2000/XP/2003 environment. Q: How come I can't open a ...
In Solaris, catting a file to the printer device works however, when using the print spooler the print job spools, disappears and nothing prints on the printer.
Category: None
Solaris print spoolers require DCD to be asserted on the port. This is commonly seen when DCD is not wired on the cable (3 to 8 wire connections). To force carrier on the port without wiring it, simply issue the following command from the Solaris roo...
The /etc/inittab file is not keeping the changes for the Digi ports
Category: Configuration, Troubleshooting
The drpadmin calls the /etc/conf/bin/idmkinit program in SCO. This is the same call when rebuilding the kernel, and it asks whether you "Would like the environment rebuilt". This will remove the current /etc/inittab file, and rebuild it from the fi...
Upon boot up of a Linux host using RealPort, the following errors are seen: agetty /dev/ttynx## cannot open as standard input Resource temporarily unavailable init: Id "XX##" respawning too fast: disabled for 5 minute
Category: None
This is an indication that the getty is trying to start before the actual ports have been initialized on the network. Try adding a sleep a "sleep 10" in the /etc/rc.d/init.d/dgrp_daemon file. Add the sleep command at the 3rd line from the bottom: ...
Reference Guide: Cable specifications for building serial cables
Category: Hardware
Cable Reference Guides: EIA-232 General Information EIA-232 Flow Control Primer EIA-232 Cables: DTE vs. DCE EIA-232 Signal Information EIA-232 Cable Specifications EIA-232 Cable Capacitance vs. Length of Run EIA-232 Signal/Pin Convers...
What is the programming code that I use for Sprint Provisioning?
Category: Configuration, Installation, Troubleshooting
This somewhat depends on the CDMA module installed in the Digi device. Normally the programming code (or MSL) to use is six zeros (000000). For re-provisioning on devices with Gobi modules you may need the 6-digit MSL provided by Sprint. Te...
Closing IDLE Network Connections ( Configure Keep Alives)
Category: Configuration, Miscellaneous
How can i be sure that my Digi device will close the network connection to it's serial port after a network outage ? You can enable Keep Alives. They are explained below. This document explains the concept of the TCP keep alive. It will then expl...
Recovery Procedure for Connect Wan Family
Category: Hardware, Troubleshooting
Locate the 4 service pins recessed in the housing just to the left side of the Ethernet connector. Apply a standard jumper to the 2 pins closest to the Ethernet port. Connect a cross-over serial cable to the Console port and bring-up a terminal emul...
I need my Digi Product to initialize my modem on an outgoing PPP connection.
Category: Configuration, Installation
You will need to do 3 things::1) Setup a script (setup with webUI) 2) Configure an outgoing connection (setup with webUI)*3) set the port to "mio" mode (setup with command line) *Instruction on #3 ...
Configuring two Digi Devices for the Serial Bridging profile seems to cause communications to never fully establish.
Category: Configuration, Troubleshooting
Configuring two Digi Devices for the Serial Bridging profile seems to cause communications to never fully establish. When you configure two Digi Devices for the Serial Bridging profile they will ...
Device Discovery Troubleshooting Tips
Category: Installation, Troubleshooting
INTRODUCTION This document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, WiEM, WiSP -S modules running Plug n' Play firmware...
Can I install the Realport drivers from the command line?
Category: Configuration, Installation
INTRODUCTIONYes. From the command line, you can browse to the folder containing the Realport Driver files and type:setup /? This will display the command line options for the Realport driver.
Use of content from Digi manuals
Category: Miscellaneous
Content from Digi manuals may be used by our OEM customers in their own documentation subject to the following conditions: Clearly state: "Parts of this manual are used by permission of Digi, Inc." Submit a copy of the...
Respawn Errors Seen When Rebooting Linux RealPort Server
Category: Configuration, Troubleshooting
Adding "sleep 10" towards the end of the /etc/init.d/dgrp_daemon file will help to prevent the RealPort daemons from starting ahead of /etc/inittab.
Transparent Printing Causes the Port to Lock Up in SCO OpenServer 5.x
Category: Configuration, Miscellaneous, Troubleshooting
Deactivate the fastcook setting on the tty port to resolve this behavior: # ditty -fastcook ttyx## Where ttyx## represents the actual tty device. This setting may be added to a start up script (such as: /etc/rc.d/8/userdef) to configure the set...
How do I configure my Digi Cellular Gateway to connect to Connectware Manager?
Category: Configuration, Installation, Troubleshooting
Configure Digi devices for use with Digi Connectware Manager 1. Using a web browser, enter the IP address for your Digi device via its IP address (usually 192.168.1.1). For more help logging into your device, see the Quick Start Guide included in t...
LPD remote printing configuration with UNIX
Category: Configuration
The Digi unit should have the serial port profile of "printer". Also, the lpd service should be activated (under Network -> Network Service Settings). Here is the information for lpd configurations and the appropriate remote printer names used i...
When using RealPort in Linux, the device permission settings applied with dgrp_gui or dgrp_cfg_node do not stay after rebooting
Category: Configuration, Troubleshooting
Most newer Linux distribution versions and kernels now use UDEV for device creation. When using UDEV all permissions are now set by UDEV, the driver dgrp_gui/dgrp_cfg_node permission settings no longer control these settings on newer kernels/distribu...
Installing/compiling the RealPort driver using the source RPM in Debian Linux
Category: Installation
After downloading the most recent driver release from the Digi web site, issue the following commands from the Linux root prompt, where (arch) represents the architecture (i.e.: i386, x86_64) and (ver) represents the driver version: # script # rpmb...
Is it possible to have the tty start at 01 instead of 00 for port 1 when using Linux RealPort?
Category: Configuration, Miscellaneous
Port names can be changed to start at 01 (i.e. ttya01) instead of 00 (i.e. ttya00) on systems running udevd by modifying the UDEV rules: Edit "/usr/bin/dgrp_udev" and find this line: TMPPORT=`echo $STRING1 | /bin/awk '{print $4}'` And add ...
Configuring a Printer Using CUPS in Linux
Category: Configuration
Configuring your RealPort printers with CUPS in Red Hat. Here are the steps taken for configuring a printer: Point the web browser to http://localhost:631 Select [Add Printer] Fill in the name, location and description. Select the "Seria...
How do I use the Customization (chage the web looks and feel, logo, etc.) feature on my Digi Gateway?
Category: Configuration
On a Digi Gateway (Digi ConnectPort X, Digi ConnectPort WAN, etc.), go to the customization page (add "admin/customization.htm" after the units IP address). Example: http://x.x.x.x/admin/customization.htm Further Documentation on the customization...
Installing the RealPort driver in Ubuntu Linux
Category: Installation
The latest source rpm driver candidate supporting the latest kernels is available for download from: RealPort source rpm driver download Make certain the rpm, alien, kernel-headers and the libncurses5-devel packages are installed on the system...
What is the SNMP OID for the RSSI value on WAN products?
Category: Configuration, Miscellaneous
The OID for the RSSI value is: 1.3.6.1.4.1.332.11.6.3.3.1.3.16.4
Bluescreen when installing RealPort on a system running AVG Anti-virus, pointing to the ''avgtdix.sys'' file as the cause of the problem.
Category: Miscellaneous, Troubleshooting
Solution: Disable AVG from the system until RealPort is installed. How to Resolve: Open up Device Manager and uninstall any failed installs from the "Multi-port serial adapters" section, by right-clicking the device and clicking "Uninstall". ...
Configuring and Troubleshooting a Digi Connect or ConnectPort for Connection to the Device Cloud
Category: Configuration, Troubleshooting
  This document discusses how to setup your Digi Connect or ConnectPort product to connect to the Device Cloud Platform.  This document assumes the user has set up the IP address of their Digi product, is familiar with, and has acces...
I need to Telnet to my Digi network-connected product. Where do I get Telnet and how can I capture the output of my Telnet session?
Category: Configuration
Why Telnet to the CommandLine Interface (CLI)? While the Web User Interface (WebUI) of Digi network products is a convenient configuration interface, it typically only covers the most common options. The CLI on the other hand allows access to ...
Why do products have an altitude limit?
Category: Hardware, Miscellaneous, Troubleshooting
1 Altitude affects the cooling ability of the device. At higher altitudes, the reduced air pressure reduces the rate at which heat from the device can be dissipated to the surrounding ambient. 2 Products temperature rating assumes use at sea leve...
Performing a loopback test on Digi Connect and ConnectPort units using connect
Category: Troubleshooting
Loopback Testing on Device or Terminal Servers Using Connect 1. A loopback plug is shipped with Digi products for serial port testings. Plug the loopback plug into the serial port to be tested.   2. From the Windows CMD or a Unix/...
Steps for Updating the Linux RealPort Driver
Category: Configuration, Installation
We recommend installing the latest driver release from: http://www.digi.com/support/productdetail?pid=2247&type=drivers Update instructions:   cp /etc/dgrp.backing.store /etc/orig.dgrp.backing.store Turn off all getty processes in /etc...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
Device Cloud Migration Guide:  How do I migrate my gateway to a different Device Cloud server?
Category: Configuration, Hardware, Troubleshooting
Introduction Digi makes a number of different products capable of connecting to the Device Cloud , from hardware products to those which are purely software.  Unfortunately, not all of these devices have the...
Getting Device Cloud Connected:  Configuring Digi Connect and ConnectPort Gateways for Device Cloudconnection - Web User Interface (WebUI) method
Category: Configuration
Changing a Gateway's Device Cloud Remote Configuration settings from the Device Cloud: The easiest way to change the Device Cloud configuration of supported Gateway is from the Device Cloud UI Properties page of a Gateway which is already&nbs...
Firewall concerns for outbound Gateway connections to the Device Cloud --> What to do if everything checks out but your Gateway still shows up as "Disconnected"...
Category: Configuration, Troubleshooting
Prerequisites:   This article assumes you've already read through and tried the steps in these two knowledgebase articles: 1. How do I migrate my Digi product to a different Device Cloud server? 2. HOW TO: Configure an...
Loopback testing Digi Connect WAN,  Digi Connect SP, Digi Connect Wi SP, ConnectPort WAN and ConnectPort X4/8 units using connect
Category: Troubleshooting
Loopback Testing: 1. Plug the DB9 loopback plug into the serial port to be tested (a loopback plug is shipped with every Digi unit).   2. From the Windows CMD or a Unix/Linux "root" prompt, telnet to the IP address of the Digi d...
How to Install RealPort in Red Hat or CentOS 6
Category: Installation
First ensure the following package dependencies are installed on your system: make, rpm-build, bash, gcc, glibc-devel, kernel-devel, kernel-headers, ncurses-devel, perl, and tcsh. The kernel-devel and kernel-headers packages must match your run...
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