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Configuration: 11 result(s) found
Installation: 5 result(s) found
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Miscellaneous: 9 result(s) found
Troubleshooting: 8 result(s) found

 

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Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
Upgrading RF Modem modules to the latest firmware using X-CTU
Category: Configuration, Troubleshooting
Digi radio modems support field firmware upgrades. The upgrade process requires the Digi interface board (supplied in a development kit or a PKG product) and a PC with a Windows OS. One of the reasons you might want to upgrade the firmware is becaus...
X-CTU (XCTU) software
Category: Configuration, Troubleshooting
Digi has developed X-CTU, which is software used for configuring and testing Digi RF products modems. Features: Support for all Digi products. Integrated terminal window. Easy to use loopback range test. Display of R...
Use of content from Digi manuals
Category: Miscellaneous
Content from Digi manuals may be used by our OEM customers in their own documentation subject to the following conditions: Clearly state: "Parts of this manual are used by permission of Digi, Inc." Submit a copy of the...
Using Port Monitoring Software for Troubleshooting
Category: Miscellaneous, Troubleshooting
Some integrators who start with a working hard-wired application may find they are not successful when substituting the radios for the wired connection. The best troubleshooting approach is to isolate the problem. A good starting point is to ensure t...
The AT Command Set
Category: Configuration, Miscellaneous
The AT command set, also known as the Hayes command set, was originally developed for use with the Hayes modems in the 1980s. Many modern dialup modems are still based around this standard. The term AT command comes from the use of the ASCII characte...
Digi PKG Troubleshooting Questions
Category: Troubleshooting
When working with Digi PKG (Boxed) Modems, there are some common troubleshooting steps that you can perform to help diagnose the source of the problem you are having. These are the same questions that support will ask when troubleshooting a communica...
Why do some of my XBee Network devices say "unspecified" under Product Type, but others have the correct Product Type listed?
Category: Configuration, Hardware
The "Product Type" column on the Configuration > XBee Network and Administration > System Information > XBee Network pages of the ConnectPort X gateways WebUI is a user-configurable field which can be used to help identify various device typ...
What values can I use in XCTU for the DD (Device Type Identifier) parameter?
Category: Configuration, Hardware
The XBee / XBee-PRO DD parameter is the Device Type Identifier field. The DD field is a 4-byte hex string, consisting of an upper and lower word, which when put together result in a meaningful designation such as "RS-232 Adapter" or "X8 Gateway". Th...
XCTU displays the following error: Unable to communicate with modem
Category: None
Problems may occur when attempting to communicate with an XBee. The baud rate may be unknown, or the firmware within has disabled the serial port. If you work with the XBee AIO or DIO adapters, you will probably need to use this procedure. You can...
USB Drivers for Digi radios and modems: XBee, XTend, and XStream
Category: Installation
Link to the current version of the Digi RF Driver Installer for all versions of Windows: ftp://ftp1.digi.com/support/driver/Digi_USB_RF_Drivers.exe For Linux and Macintosh OS X, it's highly recommended to download and install the drivers directly...
Customer cannot interact with Programmable XBee using XCTU
Category: Hardware, Troubleshooting
Your programmable XBee needs to be put into bypass mode before the XCTU can talk to the Ember radio on the module.  Programmable XBees have two processors, a Freescale processor which can be programmed with the CodeWarrior compiler and they...
Removing or changing unused COM Ports from Windows.
Category: Miscellaneous, Installation, Hardware, Configuration
Whenever a new USB serial device is plugged into a PC, Windows will assign the device a new, unique COM Port number. This will even happen if the same device is plugged into a different USB port. If you are prototyping or experimenting with differ...
End User License Agreement (EULA) for X-CTU software.
Category: Miscellaneous
Here is the End User License Agreement text that appears during the install of X-CTU End-User License Agreement for Digi X-CTU Software Important! Read Carefully: By installing the software, you are consenting to be bound by and are becoming a ...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
Recovery procedure for Digi RF products
Category: Configuration, Hardware, Troubleshooting
This article is an all-inclusive guide for recovering a Digi RF product that is in an unresponsive state. Please click on the type of radio you are experiencing problems with to go to the appropriate section: • General troubleshooting...
Optimizing USB to Serial Port Settings 
Category: Configuration, Hardware, Installation, Miscellaneous, Troubleshooting
Digi interface boards and USB adapters use an FTDI Chip for the USB to serial conversion. The default configuration for FTDI's drivers are optimized for high speed serial devices. Digi RF radios operate at lower baud rates than are optimal for these ...
Digital and Analog Sampling Using XBee Radios
Category: Configuration, Hardware, Miscellaneous
  XBee radios have multiple I/O lines that can be used to gather Digital or Analog data, and then transmit that data to another XBee for interpretation. Because sample data is always provided in an API format, it can be very intimidating and...
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