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Configuration: 18 result(s) found
Installation: 7 result(s) found
Hardware: 4 result(s) found
Miscellaneous: 8 result(s) found
Troubleshooting: 12 result(s) found

 

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Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
Device Discovery Troubleshooting Tips
Category: Installation, Troubleshooting
INTRODUCTION This document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, WiEM, WiSP -S modules running Plug n' Play firmware...
Use of content from Digi manuals
Category: Miscellaneous
Content from Digi manuals may be used by our OEM customers in their own documentation subject to the following conditions: Clearly state: "Parts of this manual are used by permission of Digi, Inc." Submit a copy of the...
LPD remote printing configuration with UNIX
Category: Configuration
The Digi unit should have the serial port profile of "printer". Also, the lpd service should be activated (under Network -> Network Service Settings). Here is the information for lpd configurations and the appropriate remote printer names used i...
When using RealPort in Linux, the device permission settings applied with dgrp_gui or dgrp_cfg_node do not stay after rebooting
Category: Configuration, Troubleshooting
Most newer Linux distribution versions and kernels now use UDEV for device creation. When using UDEV all permissions are now set by UDEV, the driver dgrp_gui/dgrp_cfg_node permission settings no longer control these settings on newer kernels/distribu...
Installing/compiling the RealPort driver using the source RPM in Debian Linux
Category: Installation
After downloading the most recent driver release from the Digi web site, issue the following commands from the Linux root prompt, where (arch) represents the architecture (i.e.: i386, x86_64) and (ver) represents the driver version: # script # rpmb...
Is it possible to have the tty start at 01 instead of 00 for port 1 when using Linux RealPort?
Category: Configuration, Miscellaneous
Port names can be changed to start at 01 (i.e. ttya01) instead of 00 (i.e. ttya00) on systems running udevd by modifying the UDEV rules: Edit "/usr/bin/dgrp_udev" and find this line: TMPPORT=`echo $STRING1 | /bin/awk '{print $4}'` And add ...
Configuring a Printer Using CUPS in Linux
Category: Configuration
Configuring your RealPort printers with CUPS in Red Hat. Here are the steps taken for configuring a printer: Point the web browser to http://localhost:631 Select [Add Printer] Fill in the name, location and description. Select the "Seria...
How do I use the Customization (chage the web looks and feel, logo, etc.) feature on my Digi Gateway?
Category: Configuration
On a Digi Gateway (Digi ConnectPort X, Digi ConnectPort WAN, etc.), go to the customization page (add "admin/customization.htm" after the units IP address). Example: http://x.x.x.x/admin/customization.htm Further Documentation on the customization...
Installing the RealPort driver in Ubuntu Linux
Category: Installation
The latest source rpm driver candidate supporting the latest kernels is available for download from: RealPort source rpm driver download Make certain the rpm, alien, kernel-headers and the libncurses5-devel packages are installed on the system...
What is the SNMP OID for the RSSI value on WAN products?
Category: Configuration, Miscellaneous
The OID for the RSSI value is: 1.3.6.1.4.1.332.11.6.3.3.1.3.16.4
How do I configure getty in newer versions of Ubuntu?
Category: Configuration
Newer versions of Ubuntu no longer use the /etc/inittab file for configuing getty. A new method is now used called upstart. This requires a file be created in /etc/event.d with the name of the tty device. Here is a basic example of the contents of /...
How do I configure getty in newer versions of Fedora?
Category: Configuration
Newer versions of Fedora Linux no longer use the /etc/inittab file for configuing getty. A new method is now used called upstart. This requires a file be created in /etc/event.d with the name of the tty device. Here is a basic example of the content...
A dgrp_net_ops.o error is seen when compiling the dgrp Linux RealPort driver
Category: Miscellaneous, Troubleshooting
An error is seen similar to the following when compiling the RealPort driver in Linux: dgrp_net_ops.c:1229: error: dereferencing pointer to incomplete type make[3]: *** [/usr/src/.../BUILD/dgrp-1.9/driver/dgrp_net_ops.o] Error 1 make[2]: *** [_m...
Getty respawning errors are seen when rebooting the Linux server
Category: Configuration, Troubleshooting
In some cases it may take some time for the ports to fully initialize on start up, depending on the network initialization/WAN speeds, etc... As a result, the inittab file is read prior to the ports being fully initialized. To add time for the ports...
How to configure LPD printing for a Digi Connect unit and Unix
Category: Configuration
The Digi Connect unit should have the serial port profile of "printer". Also, the lpd service should be activated (check marked under Network -> Network Service Settings). Here is the information for lpd configurations and the appropriate remote ...
Bluescreen when installing RealPort on a system running AVG Anti-virus, pointing to the ''avgtdix.sys'' file as the cause of the problem.
Category: Miscellaneous, Troubleshooting
Solution: Disable AVG from the system until RealPort is installed. How to Resolve: Open up Device Manager and uninstall any failed installs from the "Multi-port serial adapters" section, by right-clicking the device and clicking "Uninstall". ...
Configuring and Troubleshooting a Digi Connect or ConnectPort for Connection to the Device Cloud
Category: Configuration, Troubleshooting
  This document discusses how to setup your Digi Connect or ConnectPort product to connect to the Device Cloud Platform.  This document assumes the user has set up the IP address of their Digi product, is familiar with, and has acces...
I need to Telnet to my Digi network-connected product. Where do I get Telnet and how can I capture the output of my Telnet session?
Category: Configuration
Why Telnet to the CommandLine Interface (CLI)? While the Web User Interface (WebUI) of Digi network products is a convenient configuration interface, it typically only covers the most common options. The CLI on the other hand allows access to ...
Why do products have an altitude limit?
Category: Hardware, Miscellaneous, Troubleshooting
1 Altitude affects the cooling ability of the device. At higher altitudes, the reduced air pressure reduces the rate at which heat from the device can be dissipated to the surrounding ambient. 2 Products temperature rating assumes use at sea leve...
Performing a loopback test on Digi Connect and ConnectPort units using connect
Category: Troubleshooting
Loopback Testing on Device or Terminal Servers Using Connect 1. A loopback plug is shipped with Digi products for serial port testings. Plug the loopback plug into the serial port to be tested.   2. From the Windows CMD or a Unix/...
Steps for Updating the Linux RealPort Driver
Category: Configuration, Installation
We recommend installing the latest driver release from: http://www.digi.com/support/productdetail?pid=2247&type=drivers Update instructions:   cp /etc/dgrp.backing.store /etc/orig.dgrp.backing.store Turn off all getty processes in /etc...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
Device Cloud Migration Guide:  How do I migrate my gateway to a different Device Cloud server?
Category: Configuration, Hardware, Troubleshooting
Introduction Digi makes a number of different products capable of connecting to the Device Cloud , from hardware products to those which are purely software.  Unfortunately, not all of these devices have the...
Getting Device Cloud Connected:  Configuring Digi Connect and ConnectPort Gateways for Device Cloudconnection - Web User Interface (WebUI) method
Category: Configuration
Changing a Gateway's Device Cloud Remote Configuration settings from the Device Cloud: The easiest way to change the Device Cloud configuration of supported Gateway is from the Device Cloud UI Properties page of a Gateway which is already&nbs...
Firewall concerns for outbound Gateway connections to the Device Cloud --> What to do if everything checks out but your Gateway still shows up as "Disconnected"...
Category: Configuration, Troubleshooting
Prerequisites:   This article assumes you've already read through and tried the steps in these two knowledgebase articles: 1. How do I migrate my Digi product to a different Device Cloud server? 2. HOW TO: Configure an...
Loopback testing Digi Connect WAN,  Digi Connect SP, Digi Connect Wi SP, ConnectPort WAN and ConnectPort X4/8 units using connect
Category: Troubleshooting
Loopback Testing: 1. Plug the DB9 loopback plug into the serial port to be tested (a loopback plug is shipped with every Digi unit).   2. From the Windows CMD or a Unix/Linux "root" prompt, telnet to the IP address of the Digi d...
How to Install RealPort in Red Hat or CentOS 6
Category: Installation
First ensure the following package dependencies are installed on your system: make, rpm-build, bash, gcc, glibc-devel, kernel-devel, kernel-headers, ncurses-devel, perl, and tcsh. The kernel-devel and kernel-headers packages must match your run...
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