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Configuration: 15 result(s) found
Installation: 6 result(s) found
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Miscellaneous: 15 result(s) found
Troubleshooting: 20 result(s) found

 

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Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
How to install and use Wireshark (Ethereal) for Ethernet Packet Sniffing
Category: Installation, Miscellaneous, Troubleshooting
Wireshark Installation and Usage This document was put together to assist in the installation and usage of an Ethernet packet sniffing utility called Wireshark. To install Wireshark you will need to go to http://www.wireshark.org/download.html ...
Device Discovery Troubleshooting Tips
Category: Installation, Troubleshooting
INTRODUCTION This document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, WiEM, WiSP -S modules running Plug n' Play firmware...
Use of content from Digi manuals
Category: Miscellaneous
Content from Digi manuals may be used by our OEM customers in their own documentation subject to the following conditions: Clearly state: "Parts of this manual are used by permission of Digi, Inc." Submit a copy of the...
Dimensions (with datasheet) for DC locking barrel power connector found on a number of Digi Portserver, Connect, ConnectPort, and XBee adapter power supplies.
Category: Hardware, Miscellaneous
Dimensions: Concentric Barrel Plug - 2.1mm x 5.5mm x 9.5mm Barrel - 9.5mm longInner dimension - 2.1mmOuter dimension - 5.5mm +12V (Center)RTN/GND (Outside) Download the connector datasheet here
The Digi Discovery Tool times out when trying to assign an IP address to a device, and returns a message Code -2.
Category: Configuration, Miscellaneous, Troubleshooting
We have seen this on a HP switch, model ProCurve 4104gl, but is most likely relevant on other appliances: In HP's Best Practices in setting up your switch, HP has you enter in the command "no ip icmp unreachable". This will cause the ADDP protocol th...
How do I install and use the Embedded Kit Gateway Viewer application?
Category: Miscellaneous
The Digi Embedded Kit Gateway Viewer application is designed for use with the following components: ConnectPort X2, X4, or X8 Gateway RS232 Adapter DB9 Loopback Plug inserted in RS232 Adapter's DB9 connector 1-Wire Sensor Adapter with Watchport T...
How do I use the Customization (chage the web looks and feel, logo, etc.) feature on my Digi Gateway?
Category: Configuration
On a Digi Gateway (Digi ConnectPort X, Digi ConnectPort WAN, etc.), go to the customization page (add "admin/customization.htm" after the units IP address). Example: http://x.x.x.x/admin/customization.htm Further Documentation on the customization...
Using modulefinder Python Tool to Determine which Files to Load
Category: Configuration, Installation, Miscellaneous, Troubleshooting
When developing Python programs to run on the Digi gateway (Digi WAN, Connect Port X2, X4, X8, etc.), it is useful to have a tool that can tell you dependancies. For most programs, determining which files should be moved onto the Digi device should b...
What is the default IP address for ConnectPort X products?
Category: Hardware, Troubleshooting
For the ConnectPort X2 (both Ethernet and Wi-Fi models, python or API access firmware types), the default IP settings are DHCP=on, with IP address of 0.0.0.0. For ConnectPort X4 and ConnectPort X8 Ethernet models with version 2.8.4.x EOS firmwa...
Zigbee Layer Acks: How can I be sure that my zigbee end device got data from my Python application?
Category: Miscellaneous, Troubleshooting
This article explains how to configure a Python application''s socket connection so that it waits to hear back from the zigbee end device before proceeding. This is opposed to normal behavior, which is simply sending the data down to the zigbee layer...
Does Digi offer products capable of 9 bit character serial communication?
Category: Miscellaneous
Digi products currently only support 5, 6, 7 and 8 bit characters for serial data.
Why do some of my XBee Network devices say "unspecified" under Product Type, but others have the correct Product Type listed?
Category: Configuration, Hardware
The "Product Type" column on the Configuration > XBee Network and Administration > System Information > XBee Network pages of the ConnectPort X gateways WebUI is a user-configurable field which can be used to help identify various device typ...
What values can I use in XCTU for the DD (Device Type Identifier) parameter?
Category: Configuration, Hardware
The XBee / XBee-PRO DD parameter is the Device Type Identifier field. The DD field is a 4-byte hex string, consisting of an upper and lower word, which when put together result in a meaningful designation such as "RS-232 Adapter" or "X8 Gateway". Th...
Series 1 XBee / XBee-PRO 802.15.4 and DigiMesh 2.4 Compatibility Factsheet
Category: Hardware, Troubleshooting
Note: This article uses the terms "XBee" and "module" interchangeably to mean bothXBee and XBee-PRO 802.15.4 modules, unless otherwise noted. Series 1 modules employ a Freescale-based processor and are identifiable by module partnumber. This is fou...
Bluescreen when installing RealPort on a system running AVG Anti-virus, pointing to the ''avgtdix.sys'' file as the cause of the problem.
Category: Miscellaneous, Troubleshooting
Solution: Disable AVG from the system until RealPort is installed. How to Resolve: Open up Device Manager and uninstall any failed installs from the "Multi-port serial adapters" section, by right-clicking the device and clicking "Uninstall". ...
Configuring and Troubleshooting a Digi Connect or ConnectPort for Connection to the Device Cloud
Category: Configuration, Troubleshooting
  This document discusses how to setup your Digi Connect or ConnectPort product to connect to the Device Cloud Platform.  This document assumes the user has set up the IP address of their Digi product, is familiar with, and has acces...
I need to Telnet to my Digi network-connected product. Where do I get Telnet and how can I capture the output of my Telnet session?
Category: Configuration
Why Telnet to the CommandLine Interface (CLI)? While the Web User Interface (WebUI) of Digi network products is a convenient configuration interface, it typically only covers the most common options. The CLI on the other hand allows access to ...
XBee & RF Module Feature Comparison Matrix
Category: Hardware
What: XBee & RF Module Feature Comparison Matrix Why: One stop shopping to quickly make a module selection and to understand feature differences. Where: On all Digi.com RF Module product pages and directly here - XBee & RF Module ...
HOW TO:  Configure an ERT/Ethernet Gateway, ConnectPort X RF Gateway, or Digi Connect/ConnectPort Cellular Router to Connect to a Device Cloud server (and/or Troubleshoot the Device Cloud connection from the Gateway CommandLine Interface (CLI))
Category: Configuration, Troubleshooting
SCOPE:  This document only applies to the following products: ERT/Ethernet Gateway ConnectPort X2 ConnectPort X4 ConnectPort X5 ConnectPort X8 Digi Connect and ConnectPort Cellular Routers This article does not apply to the Digi Trans...
Why do products have an altitude limit?
Category: Hardware, Miscellaneous, Troubleshooting
1 Altitude affects the cooling ability of the device. At higher altitudes, the reduced air pressure reduces the rate at which heat from the device can be dissipated to the surrounding ambient. 2 Products temperature rating assumes use at sea leve...
Performing a loopback test on Digi Connect and ConnectPort units using connect
Category: Troubleshooting
Loopback Testing on Device or Terminal Servers Using Connect 1. A loopback plug is shipped with Digi products for serial port testings. Plug the loopback plug into the serial port to be tested.   2. From the Windows CMD or a Unix/...
Steps for Updating the Linux RealPort Driver
Category: Configuration, Installation
We recommend installing the latest driver release from: http://www.digi.com/support/productdetail?pid=2247&type=drivers Update instructions:   cp /etc/dgrp.backing.store /etc/orig.dgrp.backing.store Turn off all getty processes in /etc...
Unable to Discover XBee Nodes From the ConnectPort X Coordinator Web Interface or the Device Cloud
Category: Troubleshooting
When a ConnectPort X Gateway is unable to Discover XBee nodes, we recommend pressing the small button located on the XBee Sensor, Wall Router or Smart Plug module 4 times quickly.  This will force the XBee module to leave any currently join...
ConnectPort X USB Flash Drive Compatibility Requirements
Category: Miscellaneous
The ConnectPort X4 supports USB flash drives with a FAT 32 formatted file system.     To check flash drive information on the ConnectPort X4, telnet to the unit, login as root and issue the  "flashdrv" command...
When building a DIA project in the Digi ESP development tool, the build seems to finish successfully, but while running the project on the target device (Connect Core 3G for example), you may get the message "Can't find dia.zip file".
Category: Troubleshooting
This is a known bug in the Digi ESP that will be corrected in the future. It can be addressed with the procedure below. This document assumes the customer is working with and has installed the Digi ESP development tool to a windows machine. This to...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
Device Cloud Migration Guide:  How do I migrate my gateway to a different Device Cloud server?
Category: Configuration, Hardware, Troubleshooting
Introduction Digi makes a number of different products capable of connecting to the Device Cloud , from hardware products to those which are purely software.  Unfortunately, not all of these devices have the...
Getting Device Cloud Connected:  Configuring Digi Connect and ConnectPort Gateways for Device Cloudconnection - Web User Interface (WebUI) method
Category: Configuration
Changing a Gateway's Device Cloud Remote Configuration settings from the Device Cloud: The easiest way to change the Device Cloud configuration of supported Gateway is from the Device Cloud UI Properties page of a Gateway which is already&nbs...
Firewall concerns for outbound Gateway connections to the Device Cloud --> What to do if everything checks out but your Gateway still shows up as "Disconnected"...
Category: Configuration, Troubleshooting
Prerequisites:   This article assumes you've already read through and tried the steps in these two knowledgebase articles: 1. How do I migrate my Digi product to a different Device Cloud server? 2. HOW TO: Configure an...
Loopback testing Digi Connect WAN,  Digi Connect SP, Digi Connect Wi SP, ConnectPort WAN and ConnectPort X4/8 units using connect
Category: Troubleshooting
Loopback Testing: 1. Plug the DB9 loopback plug into the serial port to be tested (a loopback plug is shipped with every Digi unit).   2. From the Windows CMD or a Unix/Linux "root" prompt, telnet to the IP address of the Digi d...
The following error is seen within Digi ESP/DIA:  ImportError: no module named datetime
Category: Miscellaneous, Troubleshooting
Please confirm the python.zip file exists in the /WEB/python directory of the Digi Gateway.  The file may be downloaded from the Digi Tech. Support web site under the  Development Software and Sample Code category for your product.  Th...
Do Any Digi Products Support Modbus Cry Out?
Category: Troubleshooting, Hardware, Configuration, Miscellaneous
Some Modbus serial slave devices have the ability to send a "cry out" which is an unsolicited event alert. This is not standard Modbus, and thus our industrial automation engine doesn't support it. Although this won't work in an industrial automat...
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