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Configuration: 20 result(s) found
Installation: 7 result(s) found
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Troubleshooting: 20 result(s) found

 

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Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
How to Run An Industrial Automation Trace on A Digi Device or Terminal Server Using PuTTY
Category: Troubleshooting, Miscellaneous
This article is meant as a step-by-step guide for procuring an Industrial Automation trace on your Digi device or terminal server using the PuTTY telnet client. This will often be one of the pieces of information Tech Support will ask for when troubl...
How do I recover my Digi Connect (WAN, RG, VPN, 3G)
Category: Troubleshooting
Digi WAN Firmware Recovery Procedure Introduction This documents outlines the procedure for recovering the firmware on the following products: Digi Connect WAN Digi Connect RG Digi Connect VPN Digi Connect WAN 3G Tools needed Digi Conne...
What is the programming code that I use for Sprint Provisioning?
Category: Configuration, Installation, Troubleshooting
This somewhat depends on the CDMA module installed in the Digi device. Normally the programming code (or MSL) to use is six zeros (000000). For re-provisioning on devices with Gobi modules you may need the 6-digit MSL provided by Sprint. Te...
Device Discovery Troubleshooting Tips
Category: Installation, Troubleshooting
INTRODUCTION This document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, WiEM, WiSP -S modules running Plug n' Play firmware...
Use of content from Digi manuals
Category: Miscellaneous
Content from Digi manuals may be used by our OEM customers in their own documentation subject to the following conditions: Clearly state: "Parts of this manual are used by permission of Digi, Inc." Submit a copy of the...
Installing the RealPort driver in Ubuntu Linux
Category: Installation
The latest source rpm driver candidate supporting the latest kernels is available for download from: RealPort source rpm driver download Make certain the rpm, alien, kernel-headers and the libncurses5-devel packages are installed on the system...
What is the SNMP OID for the RSSI value on WAN products?
Category: Configuration, Miscellaneous
The OID for the RSSI value is: 1.3.6.1.4.1.332.11.6.3.3.1.3.16.4
How do I configure getty in newer versions of Ubuntu?
Category: Configuration
Newer versions of Ubuntu no longer use the /etc/inittab file for configuing getty. A new method is now used called upstart. This requires a file be created in /etc/event.d with the name of the tty device. Here is a basic example of the contents of /...
How do I configure getty in newer versions of Fedora?
Category: Configuration
Newer versions of Fedora Linux no longer use the /etc/inittab file for configuing getty. A new method is now used called upstart. This requires a file be created in /etc/event.d with the name of the tty device. Here is a basic example of the content...
A dgrp_net_ops.o error is seen when compiling the dgrp Linux RealPort driver
Category: Miscellaneous, Troubleshooting
An error is seen similar to the following when compiling the RealPort driver in Linux: dgrp_net_ops.c:1229: error: dereferencing pointer to incomplete type make[3]: *** [/usr/src/.../BUILD/dgrp-1.9/driver/dgrp_net_ops.o] Error 1 make[2]: *** [_m...
Getty respawning errors are seen when rebooting the Linux server
Category: Configuration, Troubleshooting
In some cases it may take some time for the ports to fully initialize on start up, depending on the network initialization/WAN speeds, etc... As a result, the inittab file is read prior to the ports being fully initialized. To add time for the ports...
How to configure LPD printing for a Digi Connect unit and Unix
Category: Configuration
The Digi Connect unit should have the serial port profile of "printer". Also, the lpd service should be activated (check marked under Network -> Network Service Settings). Here is the information for lpd configurations and the appropriate remote ...
Bluescreen when installing RealPort on a system running AVG Anti-virus, pointing to the ''avgtdix.sys'' file as the cause of the problem.
Category: Miscellaneous, Troubleshooting
Solution: Disable AVG from the system until RealPort is installed. How to Resolve: Open up Device Manager and uninstall any failed installs from the "Multi-port serial adapters" section, by right-clicking the device and clicking "Uninstall". ...
Configuring and Troubleshooting a Digi Connect or ConnectPort for Connection to the Device Cloud
Category: Configuration, Troubleshooting
  This document discusses how to setup your Digi Connect or ConnectPort product to connect to the Device Cloud Platform.  This document assumes the user has set up the IP address of their Digi product, is familiar with, and has acces...
How do I convert the Digi Connect WAN/ConnectPort X4 to a different carrier when the device has a Gobi module?
Category: Configuration, Hardware, Troubleshooting
To convert the Digi Connect WAN/X4 with a Gobi module from one carrier to another, you will need to do the following: 1) Download the correct Gobi firmware file for the carrier you want to convert to: Verizon Sprint GSM Carriers 2) Rename the zi...
I need to Telnet to my Digi network-connected product. Where do I get Telnet and how can I capture the output of my Telnet session?
Category: Configuration
Why Telnet to the CommandLine Interface (CLI)? While the Web User Interface (WebUI) of Digi network products is a convenient configuration interface, it typically only covers the most common options. The CLI on the other hand allows access to ...
Why do products have an altitude limit?
Category: Hardware, Miscellaneous, Troubleshooting
1 Altitude affects the cooling ability of the device. At higher altitudes, the reduced air pressure reduces the rate at which heat from the device can be dissipated to the surrounding ambient. 2 Products temperature rating assumes use at sea leve...
Performing a loopback test on Digi Connect and ConnectPort units using connect
Category: Troubleshooting
Loopback Testing on Device or Terminal Servers Using Connect 1. A loopback plug is shipped with Digi products for serial port testings. Plug the loopback plug into the serial port to be tested.   2. From the Windows CMD or a Unix/...
Steps for Updating the Linux RealPort Driver
Category: Configuration, Installation
We recommend installing the latest driver release from: http://www.digi.com/support/productdetail?pid=2247&type=drivers Update instructions:   cp /etc/dgrp.backing.store /etc/orig.dgrp.backing.store Turn off all getty processes in /etc...
Greenbow VPN client will fail with a Phase 2 error
Category: Troubleshooting, Configuration
With Digi Cellular firmware 2.13 and above Greenbow VPN client will fail with a Phase 2 error. This is caused by old obsolete NAT-T draft protocols. Theses protocols will have to be turned off in the Digi. This is a configuration option that can be ...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
Device Cloud Migration Guide:  How do I migrate my gateway to a different Device Cloud server?
Category: Configuration, Hardware, Troubleshooting
Introduction Digi makes a number of different products capable of connecting to the Device Cloud , from hardware products to those which are purely software.  Unfortunately, not all of these devices have the...
Getting Device Cloud Connected:  Configuring Digi Connect and ConnectPort Gateways for Device Cloudconnection - Web User Interface (WebUI) method
Category: Configuration
Changing a Gateway's Device Cloud Remote Configuration settings from the Device Cloud: The easiest way to change the Device Cloud configuration of supported Gateway is from the Device Cloud UI Properties page of a Gateway which is already&nbs...
Firewall concerns for outbound Gateway connections to the Device Cloud --> What to do if everything checks out but your Gateway still shows up as "Disconnected"...
Category: Configuration, Troubleshooting
Prerequisites:   This article assumes you've already read through and tried the steps in these two knowledgebase articles: 1. How do I migrate my Digi product to a different Device Cloud server? 2. HOW TO: Configure an...
Loopback testing Digi Connect WAN,  Digi Connect SP, Digi Connect Wi SP, ConnectPort WAN and ConnectPort X4/8 units using connect
Category: Troubleshooting
Loopback Testing: 1. Plug the DB9 loopback plug into the serial port to be tested (a loopback plug is shipped with every Digi unit).   2. From the Windows CMD or a Unix/Linux "root" prompt, telnet to the IP address of the Digi d...
How to Install RealPort in Red Hat or CentOS 6
Category: Installation
First ensure the following package dependencies are installed on your system: make, rpm-build, bash, gcc, glibc-devel, kernel-devel, kernel-headers, ncurses-devel, perl, and tcsh. The kernel-devel and kernel-headers packages must match your run...
Do Any Digi Products Support Modbus Cry Out?
Category: Troubleshooting, Hardware, Configuration, Miscellaneous
Some Modbus serial slave devices have the ability to send a "cry out" which is an unsolicited event alert. This is not standard Modbus, and thus our industrial automation engine doesn't support it. Although this won't work in an industrial automat...
How Many RS-485 Serial Devices Do Digi Device and Terminal Servers Support?
Category: Configuration, Hardware, Miscellaneous, Troubleshooting
As per the standard, the RS-485 serial line drivers support 32 connected devices. To add more than 32 devices you would need to also install a repeater.
How Many Serial Slaves Can The Digi Industrial Device Servers Support?
Category: Configuration, Hardware, Miscellaneous, Troubleshooting
The Digi device and terminal servers which have MEI serial ports can support up to 32 slave devices as per the standard for RS-485 serial line drivers. If you have more slave devices than that you will need to add a repeater. However, although the...
How Many Network Slave Devices Can a Digi Device or Terminal Server Support?
Category: Configuration, Hardware, Miscellaneous, Troubleshooting
The answer to this question depends on several factors, primarily which product you are using and whether the masters are serial or ethernet. There are also practical restrictions such as polling intervals to consider. If you have a network master...
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