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Configuration: 11 result(s) found
Installation: 12 result(s) found
Hardware: 18 result(s) found
Miscellaneous: 17 result(s) found
Troubleshooting: 7 result(s) found

 

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Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
Recommendations for batteries, chargers and solar panels
Category: Installation
Click here for an overview of the required equipment for solar power supplies. We have received positive reports from our customers using the following vendor's equipment with our modems: Solar panels (some require a regulator/charger,...
Connecting two or more serial devices to one radio modem
Category: Hardware
Is it possible to connect two serial port devices to just one radio modem? Answer: Yes, use a serial multiplexer to send multiple serial streams through one radio pair. B&B Electronics sells a "Smart Switch" which will multiplex up to 4 seria...
How to properly ground a radio modem to protect from lightning
Category: Hardware
Following are some general guidelines for grounding a Digi PKG radio modem when the modem, antenna, conduit, or any component of the communication system is likely to be hit with a lightning strike: Establish a low impedance path to earth g...
Maximizing range
Category: Installation, Hardware
This document introduces the basics of a wireless communications system and explains how to maximize range when commissioning a system. It explains how to install radios, antennas and cables in a way to maximize the reliability of communication. ...
Vibration and shock testing and performance
Category: Hardware, Installation, Miscellaneous
We have had several inquiries about how well the Digi radio modems perform in high vibration environments. Digi has not conducted any vibration analysis tests on our own products. However, our customers have done extensive testing lab and field testi...
Is RSSI the best indication of link quality?
Category: Miscellaneous
One thing to keep in mind is that the RSSI is only an indication of the RF energy detected at the antenna port. The power level reported could be artificially high because it may include energy from background noise and interference as well as the...
Part number for the barrel type power connector
Category: Hardware
Digi uses a 2.1mm ID / 5.5mm OD female barrel power connector plug with center positive to connect power to all interface boards and PKG products. These plugs are very common and readily available from electronics distributors, such as Dig...
Antenna and cable impedance
Category: Hardware, Installation
Digi RF products are engineered to drive a 50 ohm load. All RF cables or antennas attached to the antenna connector should provide a 50 ohm match. Ensure that the cable being used is rated for the frequency of the module you are using, we recommen...
Use of content from Digi manuals
Category: Miscellaneous
Content from Digi manuals may be used by our OEM customers in their own documentation subject to the following conditions: Clearly state: "Parts of this manual are used by permission of Digi, Inc." Submit a copy of the...
Intrinsic safety certifications
Category: Hardware, Miscellaneous
What information do I need to obtain Intrinsic safety certifications? Digi radio modems have been integrated by a number customers into products that are used in hazardous environments. For electronic equipment to be used in environments with com...
Minimum seperation distance between antennas and nearby persons
Category: Installation, Hardware
Digi RF products are FCC approved for use in fixed base station and mobile applications. As long as the antenna is mounted at least 20cm (8in) from nearby persons, the application is considered a mobile application. If the antenna will be mounted clo...
Does a 1/2 wave antenna need a ground plane?
Category: Installation
Does a 1/2 wave antenna need a ground plane? Answer: No. The 1/2 wave antenna (also called a dipole antenna) is built of two 1/4 wave elements that interact with one another to launch the electro-magnetic wave. It does not require a ground pl...
Radio Emission Designation And Modulation Type For Digi RF Radios
Category: Miscellaneous
9XStream/9XCite Modulation Type: FSK Emission Designation: 260KF1D 24XStream Modulation Type: FSK Emission Designation: 400K0F1D 9XTend Modulation Type: FSK (@9600 baud), GFSK (@115200 baud) Emission Designation: 350KF1D (XT09) EmissionD...
Using RS-485 Converters with Digi Interface Boards
Category: Hardware, Installation
Digi's XCite, XStream, and XTend serial interface radio modems are configurable using DIP switch settings to select either RS-232 or RS-485 configurations, eliminating the need for an RS-232 to RS-485 converter. However, customers may find it necessa...
Using Port Monitoring Software for Troubleshooting
Category: Miscellaneous, Troubleshooting
Some integrators who start with a working hard-wired application may find they are not successful when substituting the radios for the wired connection. The best troubleshooting approach is to isolate the problem. A good starting point is to ensure t...
Wireless CAN (Controller Area Network)
Category: Miscellaneous
The CAN (Controller Area Network) serial protocol was originally designed to be used for communication between sensors and computers in automotive applications. Since its inception it has grown to be used in a number of different commercial and indus...
Installing the USB Driver
Category: Installation
Before installing the driver, make sure you have the PKG-U device and the X-CTU installation disk in your PC. If you do not have a Digi CD, you can download the USB driver from our web site*. You may also want to verify if you have sufficient privile...
RoHS Certificate of Compliance
Category: Miscellaneous
RF Products as of 1 June, 2013 The wireless devices identified in this certificate are in compliance with the European Union Directive 2011/65/EU on the restricted use of certain hazardous substances (RoHS Directive / RoHS II Directive). Based o...
The AT Command Set
Category: Configuration, Miscellaneous
The AT command set, also known as the Hayes command set, was originally developed for use with the Hayes modems in the 1980s. Many modern dialup modems are still based around this standard. The term AT command comes from the use of the ASCII characte...
Digi PKG Troubleshooting Questions
Category: Troubleshooting
When working with Digi PKG (Boxed) Modems, there are some common troubleshooting steps that you can perform to help diagnose the source of the problem you are having. These are the same questions that support will ask when troubleshooting a communica...
Zigbee Layer Acks: How can I be sure that my zigbee end device got data from my Python application?
Category: Miscellaneous, Troubleshooting
This article explains how to configure a Python application''s socket connection so that it waits to hear back from the zigbee end device before proceeding. This is opposed to normal behavior, which is simply sending the data down to the zigbee layer...
Why do some of my XBee Network devices say "unspecified" under Product Type, but others have the correct Product Type listed?
Category: Configuration, Hardware
The "Product Type" column on the Configuration > XBee Network and Administration > System Information > XBee Network pages of the ConnectPort X gateways WebUI is a user-configurable field which can be used to help identify various device typ...
What values can I use in XCTU for the DD (Device Type Identifier) parameter?
Category: Configuration, Hardware
The XBee / XBee-PRO DD parameter is the Device Type Identifier field. The DD field is a 4-byte hex string, consisting of an upper and lower word, which when put together result in a meaningful designation such as "RS-232 Adapter" or "X8 Gateway". Th...
XBee & RF Module Feature Comparison Matrix
Category: Hardware
What: XBee & RF Module Feature Comparison Matrix Why: One stop shopping to quickly make a module selection and to understand feature differences. Where: On all Digi.com RF Module product pages and directly here - XBee & RF Module ...
XCTU displays the following error: Unable to communicate with modem
Category: None
Problems may occur when attempting to communicate with an XBee. The baud rate may be unknown, or the firmware within has disabled the serial port. If you work with the XBee AIO or DIO adapters, you will probably need to use this procedure. You can...
Removing or changing unused COM Ports from Windows.
Category: Miscellaneous, Installation, Hardware, Configuration
Whenever a new USB serial device is plugged into a PC, Windows will assign the device a new, unique COM Port number. This will even happen if the same device is plugged into a different USB port. If you are prototyping or experimenting with differ...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
Maximum payload size for Digi RF radios
Category: Configuration, Miscellaneous, Troubleshooting
When the radio is being used in a transparent (AT) mode, packet size is irrelevant because the data will be fragmented as needed. However, when using API frames, it is important not to exceed the allowable payload size.  Maximum payload size ...
Recovery procedure for Digi RF products
Category: Configuration, Hardware, Troubleshooting
This article is an all-inclusive guide for recovering a Digi RF product that is in an unresponsive state. Please click on the type of radio you are experiencing problems with to go to the appropriate section: • General troubleshooting...
How to connect an XTend/XStream to an SMA Inverter and WebBox
Category: Configuration, Miscellaneous
Please refer to the following documents for more information about pinouts and cabling: SMA documents: SMA Cabling Plan Sunny WebBox Product Manual SMA-5000/6000 Installation Manual Digi documents: XTend PKG-R Product Manual XTend NEMA Pro...
Optimizing USB to Serial Port Settings 
Category: Configuration, Hardware, Installation, Miscellaneous, Troubleshooting
Digi interface boards and USB adapters use an FTDI Chip for the USB to serial conversion. The default configuration for FTDI's drivers are optimized for high speed serial devices. Digi RF radios operate at lower baud rates than are optimal for these ...
Digital and Analog Sampling Using XBee Radios
Category: Configuration, Hardware, Miscellaneous
  XBee radios have multiple I/O lines that can be used to gather Digital or Analog data, and then transmit that data to another XBee for interpretation. Because sample data is always provided in an API format, it can be very intimidating and...
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