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Configuration: 16 result(s) found
Installation: 9 result(s) found
Hardware: 7 result(s) found
Miscellaneous: 21 result(s) found
Troubleshooting: 30 result(s) found


There are 41 search results for ""
Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
How to install and use Wireshark (Ethereal) for Ethernet Packet Sniffing
Category: Installation, Miscellaneous, Troubleshooting
Wireshark Installation and Usage This document was put together to assist in the installation and usage of an Ethernet packet sniffing utility called Wireshark. To install Wireshark you will need to go to http://www.wireshark.org/download.html ...
Device Discovery Troubleshooting Tips
Category: Installation, Troubleshooting
INTRODUCTION This document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, WiEM, WiSP -S modules running Plug n' Play firmware...
Bluescreen when installing RealPort on a system running AVG Anti-virus, pointing to the ''avgtdix.sys'' file as the cause of the problem.
Category: Miscellaneous, Troubleshooting
Solution: Disable AVG from the system until RealPort is installed. How to Resolve: Open up Device Manager and uninstall any failed installs from the "Multi-port serial adapters" section, by right-clicking the device and clicking "Uninstall". ...
I need to Telnet to my Digi network-connected product. Where do I get Telnet and how can I capture the output of my Telnet session?
Category: Configuration
Why Telnet to the CommandLine Interface (CLI)? While the Web User Interface (WebUI) of Digi network products is a convenient configuration interface, it typically only covers the most common options. The CLI on the other hand allows access to ...
XBee & RF Module Feature Comparison Matrix
Category: Hardware
What: XBee & RF Module Feature Comparison Matrix Why: One stop shopping to quickly make a module selection and to understand feature differences. Where: On all Digi.com RF Module product pages and directly here - XBee & RF Module ...
HOW TO:  Configure an ERT/Ethernet Gateway, ConnectPort X RF Gateway, or Digi Connect/ConnectPort Cellular Router to Connect to a Device Cloud server (and/or Troubleshoot the Device Cloud connection from the Gateway CommandLine Interface (CLI))
Category: Configuration, Troubleshooting
SCOPE:  This document only applies to the following products: ERT/Ethernet Gateway ConnectPort X2 ConnectPort X4 ConnectPort X5 ConnectPort X8 Digi Connect and ConnectPort Cellular Routers This article does not apply to the Digi Trans...
How to Check Firmware and Smart Energy Framework Versions on the ConnecPort © X2(e) SE and ERT Gateway/Bridge Products
Category: Configuration, Miscellaneous, Troubleshooting
To check the EOS (NDS) firmware version from the command line of the unit, telnet or SSH to the unit and issue the following command: display version The "Running EOS" value will indicate the current EOS (NDS) firmware version running on the ga...
How to add an ERT Smart Energy Bridge to a Digi ConnectPort X2 SE or X2e SE Coordinator for Viewing Meter Readings
Category: Configuration, Installation, Troubleshooting
Hardware/Internet Set Up:   Connect the ConnectPort X2 SE or X2e SE unit to your network router or Ethernet HUB using the provided blue Ethernet cable for Ethernet connectivity. Plug in the power adapter to power on the unit. The devic...
Why do products have an altitude limit?
Category: Hardware, Miscellaneous, Troubleshooting
1 Altitude affects the cooling ability of the device. At higher altitudes, the reduced air pressure reduces the rate at which heat from the device can be dissipated to the surrounding ambient. 2 Products temperature rating assumes use at sea leve...
Error Seen When Updating Firmware on ConnectPort X2 from the Device Cloud
Category: Troubleshooting
Due to limited memory on these devices, you will need to deactivate the main.py script running on the unit in order to have root to update the firmware. This can be done from the Device Cloud by selecting the Properties for your unit, followed b...
Where Did Google PowerMeter Go?
Category: Troubleshooting, Miscellaneous
Google has discontinued the Google PowerMeter service. Meanwhile, the 'My Reports' button on your energydaytrader.com home page will provide similar reporting capability. For more information on Google Powermeter, please follow this link...
Gateway Unavailable Error Seen When Adding Digi Gateway to livesmartlee.com Account
Category: Troubleshooting
The following error is seen when attempting to add the gateway MAC address to an livesmartlee.com account: Gateway Unavailable This gateway is already in use by another user. Please ensure that you have entered the MAC Address correctly. If you...
What is the Maximum Number of Child Devices Supported With the ConnectPort X2(e) SE Smart Energy Coordinators?
Category: Miscellaneous
The ConnectPort X2(e) SE ESP can support up to 10 Smart Energy devices.  This includes routers and end devices.
How to Factory Reset a ConnectPort X2 Device
Category: Troubleshooting
Reset Button: Power off the unit.  Next, press and hold the small reset button while powering the unit back on. Command Line (CLI): From the root prompt of the unit, issue the following command: #>  boot action=factory
The Smartlee application on my Apple iPod Touch, iPad, or iPhone was registered to a different App Store account so I cannot update it. How do I fix this?
Category: Installation, Troubleshooting
Apple applications are tied to a specific Apple App Store account upon installation. If your version of the Smartlee account was installed using a different app store account, you will need to delete the existing Digi Smartlee App...
When building a DIA project in the Digi ESP development tool, the build seems to finish successfully, but while running the project on the target device (Connect Core 3G for example), you may get the message "Can't find dia.zip file".
Category: Troubleshooting
This is a known bug in the Digi ESP that will be corrected in the future. It can be addressed with the procedure below. This document assumes the customer is working with and has installed the Digi ESP development tool to a windows machine. This to...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
When viewing the Smart Energy Network Tree or In Home Display, multiple errors are seen in the Debug Console
Category: Troubleshooting
If a Smart Energy node is powered off while viewing the Network Tree or In Home Display screens in digi-se.appspot.com, an error will be generated every 10 seconds where the application is trying to communicate with the unavailable node.  Th...
How do I extract metering data from the Device Cloud for local storage, custom presentations or custom reports?
Category: Configuration, Miscellaneous
The Device Cloud Programming Guide shows several examples of how to extract and manipulate data from  the Device Cloud and contains Smart Energy specific API's: Device Cloud Programming Guide
How do I access the web interface of the ConnectPort X2 SE (Smart Energy) gateway?
Category: Troubleshooting, Miscellaneous
Due to memory constraints, the web interface was removed from these units after revision A firmware.  Direct access to these gateways can still be made using the command line interface from a telnet session.
How do I obtain XBee tracing from a ConnectPort X2 SE Smart Energy Gateway?
Category: Troubleshooting
Use a terminal emulator, such as, Microsoft Telnet or PuTTY to telnet to the gateway.  From the command line of the gateway, issue the following command: #> set trace mask=xbee:+* The results will scroll quickly on the screen....
How do I troubleshoot Device Cloud connectivity issues using the command line interface?
Category: Troubleshooting
To access the command line, use a terminal emulator client, such as, telnet, PuTTY to telnet to the IP address assigned to the gateway. Check current connectivity status with the Device Cloud: #>  display idigi The status field will ...
Can I add more than one Digi Smart Energy gateway on my HAN?
Category: Troubleshooting, Miscellaneous
This will not work well.  Having more than one IP gateway on the HAN will cause confusion and what appears to be data loss, as there is no single route to push up the data to the Digi Device Cloud. As a result, each...
Can I convert my ConnectPort X2 Smart Energy gateway from a Coordinator to a Router and vice versa?
Category: Troubleshooting, Miscellaneous
It is recommended the proper model is purchased as the conversion of these particular Smart Energy gateway models is not supported (only the ConnectPort X2e SE models support a role change as it has an install code/link key pre-programmed).
What Smart Energy devices are compatible with Digi Smart Energy Gateways?
Category: Troubleshooting, Miscellaneous
Please contact your Business Development Representative for determinng which third party Smart Energy hardware has been tested and certified in our lab: 1-877-912-3444
Device Cloud Migration Guide:  How do I migrate my gateway to a different Device Cloud server?
Category: Configuration, Hardware, Troubleshooting
Introduction Digi makes a number of different products capable of connecting to the Device Cloud, from hardware products to those which are purely software.  Unfortunately, not all of these devices have the ...
I've added an ERT Meter to my ERT/Ethernet Gateway or ERT/Smart Energy Bridge but my reading shows up as "N/A" on www.livesmartlee.com and/or as 4294967295 in my Apple or Android Smartlee app (or your ERT reading translates to hex 0xFFFFFFFF).  What could be the problem?
Category: Troubleshooting, Installation
Cause: This is an indication that your Digi ERT-reader (ERT/Ethernet Gateway, or an ERT/Smart Energy Bridge added to a Smart Energy Coordinator) is not receiving a reading from the ERT Meter you've configured. Recommen...
Firewall concerns for outbound Gateway connections to the Device Cloud --> What to do if everything checks out but your Gateway still shows up as "Disconnected"...
Category: Configuration, Troubleshooting
Prerequisites:   This article assumes you've already read through and tried the steps in these two knowledgebase articles: 1. How do I migrate my Digi product to a different Device Cloud server? 2. HOW TO: Configure an...
Device Cloud Accounts: Developer Edition and Subscribed Edition Protocols
Category: Miscellaneous, Troubleshooting
In order to provide the most available and secure platform to our Device Cloud users, we have a number of protocols in place for both free and subscriber accounts to safeguard against "rogue" devices which may affect service. Some of these protocols ...
Is it possible to turn my Safeplug outlets on or off from the Device Cloud?
Category: Configuration
Yes, this is possible from the Device Cloud.   From your iDigi account select the Device Manager menu item, followed by XBee Networks tab.   Click the + sign in front of your Safeplug  Endpoint (value) Metering Device entry ...
'No module named OS' error in Digi ESP for python
Category: Configuration, Miscellaneous, Troubleshooting
When Python Standard Library is not loaded on digi devices running NDS firmware, you will get the error  no module named OS, Follow the below steps to overcome this error. Download the file Python Standard Library for ...
I am not able to discover or perform python development with my Digi ConnectPort X2 Smart Energy, Digi ConnectPort X2e Smart Energy or ERT Smart Energy Gateways using the Digi ESP Python development software.
Category: Miscellaneous, Troubleshooting
Python (or other custom) development is not supported on Smart Energy Gateway models as it will likely void device certification. Additionally, the XBee radios will not work to join non-smart energy devices due to Smart Energy security requirement...
What is the Maximum RF Range for the ConnectPort X2 Smart Energy Gateways?
Category: Miscellaneous, Hardware
The ConnectPort X2 Smart Energy gateway RF distance information can be found in the following specifications page under the Xbee ZB column:  http://www.digi.com/products/wireless-wired-embedded-solutions/zigbee-rf-modules/zigbee-mesh-module...
HOW TO: Join Smart Energy Devices to a Digi ConnectPort X2 Smart Energy or ConnectPort X2e Smart Energy Coordinator 
Category: Configuration, Installation
Networking considerations: An open Ethernet port will be needed on your internet router, switch or HUB in order to provide network connectivity for the gateway. The unit pushes data up to the Digi Device Cloud on TCP port 3199...
HOW TO:  Run Smart Energy Framework RPC commands from Device Cloud by Etherios Web Services
Category: Configuration
Introduction: The ConnectPort Smart Energy Gateways (CP-X2 SE, CP-X2e SE, CP-X4 SE IA) and the ERT/Ethernet Gateway all use a python application called the Smart Energy Framework (aka SEF or SE Framework).  While the Gateway's OS type, Python...
No Longer Able to Login to idigi-se.appspot.com
Category: Configuration, Troubleshooting
The URL has changed to https://digi-se.appspot.com
Do Any Digi Products Support Modbus Cry Out?
Category: Troubleshooting, Hardware, Configuration, Miscellaneous
Some Modbus serial slave devices have the ability to send a "cry out" which is an unsolicited event alert. This is not standard Modbus, and thus our industrial automation engine doesn't support it. Although this won't work in an industrial automat...
HOW TO: Configure and View Smart Energy Device Readings/Data with Smartlee Being Retired
Category: Miscellaneous, Configuration
Create/login to a Device Cloud Account: 1. Go http://www.digi.com/cloud/digi-device-cloud 2. Click the button for  FREE DEVELOPER EDITION ACCOUNT to create a new Device Cloud Developer Edition account 3. Go to http://devicecloud.d...
HOW TO:  Download Historical Data from Smartlee
Category: Miscellaneous
In order to obtain the historical data for your meter readings, you will want to download the data from the Reports section of Smartlee: Fill out the desired time frame and format for the downloaded data.
Digi International Security Notice Vulnerability "GHOST"
Category: Installation, Miscellaneous, Troubleshooting
Digi International Security Notice CVE-2015-0235 March 6th, 2015 Overview A critical security vulnerability, reported as CVE-2015-0235,nicknamed “GHOST,” was discovered by Qualys. The vulnerability affects the GetHostbyNa...
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