Home > Support > Knowledge Base

Knowledge Base

All
Configuration: 6 result(s) found
Installation: 8 result(s) found
Hardware: 12 result(s) found
Miscellaneous: 12 result(s) found
Troubleshooting: 5 result(s) found

 

There are 21 search results for ""
Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
Maximizing range
Category: Installation, Hardware
This document introduces the basics of a wireless communications system and explains how to maximize range when commissioning a system. It explains how to install radios, antennas and cables in a way to maximize the reliability of communication. ...
Vibration and shock testing and performance
Category: Hardware, Installation, Miscellaneous
We have had several inquiries about how well the Digi radio modems perform in high vibration environments. Digi has not conducted any vibration analysis tests on our own products. However, our customers have done extensive testing lab and field testi...
Is RSSI the best indication of link quality?
Category: Miscellaneous
One thing to keep in mind is that the RSSI is only an indication of the RF energy detected at the antenna port. The power level reported could be artificially high because it may include energy from background noise and interference as well as the...
Part number for the barrel type power connector
Category: Hardware
Digi uses a 2.1mm ID / 5.5mm OD female barrel power connector plug with center positive to connect power to all interface boards and PKG products. These plugs are very common and readily available from electronics distributors, such as Dig...
Antenna and cable impedance
Category: Hardware, Installation
Digi RF products are engineered to drive a 50 ohm load. All RF cables or antennas attached to the antenna connector should provide a 50 ohm match. Ensure that the cable being used is rated for the frequency of the module you are using, we recommen...
Use of content from Digi manuals
Category: Miscellaneous
Content from Digi manuals may be used by our OEM customers in their own documentation subject to the following conditions: Clearly state: "Parts of this manual are used by permission of Digi, Inc." Submit a copy of the...
Intrinsic safety certifications
Category: Hardware, Miscellaneous
What information do I need to obtain Intrinsic safety certifications? Digi radio modems have been integrated by a number customers into products that are used in hazardous environments. For electronic equipment to be used in environments with com...
Minimum seperation distance between antennas and nearby persons
Category: Installation, Hardware
Digi RF products are FCC approved for use in fixed base station and mobile applications. As long as the antenna is mounted at least 20cm (8in) from nearby persons, the application is considered a mobile application. If the antenna will be mounted clo...
Radio Emission Designation And Modulation Type For Digi RF Radios
Category: Miscellaneous
9XStream/9XCite Modulation Type: FSK Emission Designation: 260KF1D 24XStream Modulation Type: FSK Emission Designation: 400K0F1D 9XTend Modulation Type: FSK (@9600 baud), GFSK (@115200 baud) Emission Designation: 350KF1D (XT09) EmissionD...
Using Port Monitoring Software for Troubleshooting
Category: Miscellaneous, Troubleshooting
Some integrators who start with a working hard-wired application may find they are not successful when substituting the radios for the wired connection. The best troubleshooting approach is to isolate the problem. A good starting point is to ensure t...
Antenna Connection Options
Category: Hardware, Installation
In order to comply with FCC rules and obtain a "modular" certification, it is required that Digi radios utilize a "non-standard" connector. This is to ensure that the radios are used only with approved antennas. Below are the various antenna options ...
RoHS Certificate of Compliance
Category: Miscellaneous
RF Products as of 1 June, 2013 The wireless devices identified in this certificate are in compliance with the European Union Directive 2011/65/EU on the restricted use of certain hazardous substances (RoHS Directive / RoHS II Directive). Based o...
The AT Command Set
Category: Configuration, Miscellaneous
The AT command set, also known as the Hayes command set, was originally developed for use with the Hayes modems in the 1980s. Many modern dialup modems are still based around this standard. The term AT command comes from the use of the ASCII characte...
XBee & RF Module Feature Comparison Matrix
Category: Hardware
What: XBee & RF Module Feature Comparison Matrix Why: One stop shopping to quickly make a module selection and to understand feature differences. Where: On all Digi.com RF Module product pages and directly here - XBee & RF Module ...
XCTU displays the following error: Unable to communicate with modem
Category: None
Problems may occur when attempting to communicate with an XBee. The baud rate may be unknown, or the firmware within has disabled the serial port. If you work with the XBee AIO or DIO adapters, you will probably need to use this procedure. You can...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
Maximum payload size for Digi RF radios
Category: Configuration, Miscellaneous, Troubleshooting
When the radio is being used in a transparent (AT) mode, packet size is irrelevant because the data will be fragmented as needed. However, when using API frames, it is important not to exceed the allowable payload size.  Maximum payload size ...
I've added an ERT Meter to my ERT/Ethernet Gateway or ERT/Smart Energy Bridge but my reading shows up as "N/A" on www.livesmartlee.com and/or as 4294967295 in my Apple or Android Smartlee app (or your ERT reading translates to hex 0xFFFFFFFF).  What could be the problem?
Category: Troubleshooting, Installation
Cause: This is an indication that your Digi ERT-reader (ERT/Ethernet Gateway, or an ERT/Smart Energy Bridge added to a Smart Energy Coordinator) is not receiving a reading from the ERT Meter you've configured. Recommen...
Recovery procedure for Digi RF products
Category: Configuration, Hardware, Troubleshooting
This article is an all-inclusive guide for recovering a Digi RF product that is in an unresponsive state. Please click on the type of radio you are experiencing problems with to go to the appropriate section: • General troubleshooting...
Digital and Analog Sampling Using XBee Radios
Category: Configuration, Hardware, Miscellaneous
  XBee radios have multiple I/O lines that can be used to gather Digital or Analog data, and then transmit that data to another XBee for interpretation. Because sample data is always provided in an API format, it can be very intimidating and...
Contact a Digi expert and get started today! CONTACT US