Home > Support > Knowledge Base

Knowledge Base

All
Configuration: 6 result(s) found
Installation: 6 result(s) found
Hardware: 6 result(s) found
Miscellaneous: 8 result(s) found
Troubleshooting: 8 result(s) found

 

There are 12 search results for ""
Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
How to install and use Wireshark (Ethereal) for Ethernet Packet Sniffing
Category: Installation, Miscellaneous, Troubleshooting
Wireshark Installation and Usage This document was put together to assist in the installation and usage of an Ethernet packet sniffing utility called Wireshark. To install Wireshark you will need to go to http://www.wireshark.org/download.html ...
Use of content from Digi manuals
Category: Miscellaneous
Content from Digi manuals may be used by our OEM customers in their own documentation subject to the following conditions: Clearly state: "Parts of this manual are used by permission of Digi, Inc." Submit a copy of the...
How do I recover the firmware on my ConnectCore 3G?
Category: Miscellaneous, Troubleshooting
CC3G RECOVERY PROCEDURE Things you will need: -CC3G seated on the digi prototype board. This is on the CC3G digis development board, as opposed to a customer designed board. -PC running somekind of TFTP server. -new firmware image to be loaded ...
Why do products have an altitude limit?
Category: Hardware, Miscellaneous, Troubleshooting
1 Altitude affects the cooling ability of the device. At higher altitudes, the reduced air pressure reduces the rate at which heat from the device can be dissipated to the surrounding ambient. 2 Products temperature rating assumes use at sea leve...
When building a DIA project in the Digi ESP development tool, the build seems to finish successfully, but while running the project on the target device (Connect Core 3G for example), you may get the message "Can't find dia.zip file".
Category: Troubleshooting
This is a known bug in the Digi ESP that will be corrected in the future. It can be addressed with the procedure below. This document assumes the customer is working with and has installed the Digi ESP development tool to a windows machine. This to...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
uboot tftp transfer is not working on office/work laptop, but works on desktop, why?
Category: Configuration, Hardware, Installation, Troubleshooting
Office laptops usually will have VPN installed. It appears that some VPN Clients will reconfigure MTU value to 1300 bytes, presumably as a requirement of the VPN tunnel or to minimize delays. This means that when using a TFTP server with the opti...
Device Cloud Migration Guide:  How do I migrate my gateway to a different Device Cloud server?
Category: Configuration, Hardware, Troubleshooting
Introduction Digi makes a number of different products capable of connecting to the Device Cloud , from hardware products to those which are purely software.  Unfortunately, not all of these devices have the...
Getting Device Cloud Connected:  Configuring Digi Connect and ConnectPort Gateways for Device Cloudconnection - Web User Interface (WebUI) method
Category: Configuration
Changing a Gateway's Device Cloud Remote Configuration settings from the Device Cloud: The easiest way to change the Device Cloud configuration of supported Gateway is from the Device Cloud UI Properties page of a Gateway which is already&nbs...
Understanding MTBF (Mean Time Between Failures)
Category: Hardware, Installation, Miscellaneous
MTBF is defined as the point in time at which 1/e devices on average will still be operational (1/e is approximately 37%) Furthermore, MTBF specifically excludes wear-out factors.  A fan’s MTBF may be dozens of years but it will  i...
How to install multiple releases of Digi Embedded Linux(DEL) together
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Default DEL installation folder is /usr/local/DigiEL-x.y and should not be installed as root. Declarations: Digi Embedded Linux package comes with an Eclipse based IDE 'Digi ESP' .  Digi has tested Digi ESPs on - 5.2 on Kubuntu 8.10 ...
Contact a Digi expert and get started today! CONTACT US