Home > Support > Knowledge Base

Knowledge Base

All
Configuration: 23 result(s) found
Installation: 11 result(s) found
Hardware: 9 result(s) found
Miscellaneous: 23 result(s) found
Troubleshooting: 36 result(s) found

 

There are 48 search results for ""
Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
How to install and use Wireshark (Ethereal) for Ethernet Packet Sniffing
Category: Installation, Miscellaneous, Troubleshooting
Wireshark Installation and Usage This document was put together to assist in the installation and usage of an Ethernet packet sniffing utility called Wireshark. To install Wireshark you will need to go to http://www.wireshark.org/download.html ...
Device Discovery Troubleshooting Tips
Category: Installation, Troubleshooting
INTRODUCTION This document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, WiEM, WiSP -S modules running Plug n' Play firmware...
Use of content from Digi manuals
Category: Miscellaneous
Content from Digi manuals may be used by our OEM customers in their own documentation subject to the following conditions: Clearly state: "Parts of this manual are used by permission of Digi, Inc." Submit a copy of the...
Configuring and Troubleshooting a Digi Connect or ConnectPort for Connection to the Device Cloud
Category: Configuration, Troubleshooting
  This document discusses how to setup your Digi Connect or ConnectPort product to connect to the Device Cloud Platform.  This document assumes the user has set up the IP address of their Digi product, is familiar with, and has acces...
I need to Telnet to my Digi network-connected product. Where do I get Telnet and how can I capture the output of my Telnet session?
Category: Configuration
Why Telnet to the CommandLine Interface (CLI)? While the Web User Interface (WebUI) of Digi network products is a convenient configuration interface, it typically only covers the most common options. The CLI on the other hand allows access to ...
XBee & RF Module Feature Comparison Matrix
Category: Hardware
What: XBee & RF Module Feature Comparison Matrix Why: One stop shopping to quickly make a module selection and to understand feature differences. Where: On all Digi.com RF Module product pages and directly here - XBee & RF Module ...
HOW TO:  Configure an ERT/Ethernet Gateway, ConnectPort X RF Gateway, or Digi Connect/ConnectPort Cellular Router to Connect to a Device Cloud server (and/or Troubleshoot the Device Cloud connection from the Gateway CommandLine Interface (CLI))
Category: Configuration, Troubleshooting
SCOPE:  This document only applies to the following products: ERT/Ethernet Gateway ConnectPort X2 ConnectPort X4 ConnectPort X5 ConnectPort X8 Digi Connect and ConnectPort Cellular Routers This article does not apply to the Digi Trans...
How to Check Firmware and Smart Energy Framework Versions on the ConnecPort © X2(e) SE and ERT Gateway/Bridge Products
Category: Configuration, Miscellaneous, Troubleshooting
To check the EOS (NDS) firmware version from the command line of the unit, telnet or SSH to the unit and issue the following command: display version The "Running EOS" value will indicate the current EOS (NDS) firmware version running on the ga...
Why do products have an altitude limit?
Category: Hardware, Miscellaneous, Troubleshooting
1 Altitude affects the cooling ability of the device. At higher altitudes, the reduced air pressure reduces the rate at which heat from the device can be dissipated to the surrounding ambient. 2 Products temperature rating assumes use at sea leve...
Error Seen When Updating Firmware on ConnectPort X2 from the Device Cloud
Category: Troubleshooting
Due to limited memory on these devices, you will need to deactivate the main.py script running on the unit in order to have root to update the firmware. This can be done from the Device Cloud by selecting the Properties for your unit, followed b...
What do the Device Status Definitions Mean at livesmartlee.com?
Category: Troubleshooting, Miscellaneous
Idle –  the Endpoint has not reported in the last hour Not available -- the device is not available in the Device Cloud by Etherios New -- the device is available in iDigi but not present in the Smartlee database Not metered ...
Where Did Google PowerMeter Go?
Category: Troubleshooting, Miscellaneous
Google has discontinued the Google PowerMeter service. Meanwhile, the 'My Reports' button on your energydaytrader.com home page will provide similar reporting capability. For more information on Google Powermeter, please follow this link...
"Device Not Connected" error is seen when attempting to add a Gateway device to a www.livesmartlee.com account.
Category: Troubleshooting
The following error is seen when attempting to add a Digi ERT Ethernet Gateway or ConnectPort X Smart Energy unit to www.livesmartlee.com account: Device not connected We're sorry. This device appears to be disconnected. Please ensure that you ...
Gateway Unavailable Error Seen When Adding Digi Gateway to livesmartlee.com Account
Category: Troubleshooting
The following error is seen when attempting to add the gateway MAC address to an livesmartlee.com account: Gateway Unavailable This gateway is already in use by another user. Please ensure that you have entered the MAC Address correctly. If you...
How to Factory Reset a ConnectPort X2 Device
Category: Troubleshooting
Reset Button: Power off the unit.  Next, press and hold the small reset button while powering the unit back on. Command Line (CLI): From the root prompt of the unit, issue the following command: #>  boot action=factory
The Smartlee application on my Apple iPod Touch, iPad, or iPhone was registered to a different App Store account so I cannot update it. How do I fix this?
Category: Installation, Troubleshooting
Apple applications are tied to a specific Apple App Store account upon installation. If your version of the Smartlee account was installed using a different app store account, you will need to delete the existing Digi Smartlee App...
When building a DIA project in the Digi ESP development tool, the build seems to finish successfully, but while running the project on the target device (Connect Core 3G for example), you may get the message "Can't find dia.zip file".
Category: Troubleshooting
This is a known bug in the Digi ESP that will be corrected in the future. It can be addressed with the procedure below. This document assumes the customer is working with and has installed the Digi ESP development tool to a windows machine. This to...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
When viewing the Smart Energy Network Tree or In Home Display, multiple errors are seen in the Debug Console
Category: Troubleshooting
If a Smart Energy node is powered off while viewing the Network Tree or In Home Display screens in digi-se.appspot.com, an error will be generated every 10 seconds where the application is trying to communicate with the unavailable node.  Th...
How do I update the firmware on my ConnectPort X2 SE - Smart Energy Gateway?
Category: Configuration, Miscellaneous
Please contact Digi Technical Support to make arrangements for firmware updates on these gateways. On line submission: http://www.digi.com/support/eservice/ Email: support.wizards@digi.com Phone:  1-952-912-3456
How do I install supported Smart Energy device drivers, such as, Digi ERT Bridge, Smart Plugs, Thermostats, Load Controllers and In Home Displays when Smartlee is not being used?
Category: Configuration, Hardware, Installation
Please contact Digi Technical Support to make arrangements for firmware updates on these gateways. On line submission: http://www.digi.com/support/eservice/ Email: support.wizards@digi.com Phone:  1-952-912-3456
How do I install Smart Energy device drivers for supported devices, such as Digi ERT Bridge, Thermostats, Load Controllers, Safe Plugs, Smart Plugs and In Home Displays when using Digi Smart Energy routing gateways?
Category: Configuration, Hardware, Installation
Please contact Digi Technical Support to make arrangements for firmware updates on these gateways. On line submission: http://www.digi.com/support/eservice/ Email: support.wizards@digi.com Phone:  1-952-912-3456
How do I extract metering data from the Device Cloud for local storage, custom presentations or custom reports?
Category: Configuration, Miscellaneous
The Device Cloud Programming Guide shows several examples of how to extract and manipulate data from  the Device Cloud and contains Smart Energy specific API's: Device Cloud Programming Guide
How do I access the web interface of the ConnectPort X2 SE (Smart Energy) gateway?
Category: Troubleshooting, Miscellaneous
Due to memory constraints, the web interface was removed from these units after revision A firmware.  Direct access to these gateways can still be made using the command line interface from a telnet session.
How do I obtain XBee tracing from a ConnectPort X2 SE Smart Energy Gateway?
Category: Troubleshooting
Use a terminal emulator, such as, Microsoft Telnet or PuTTY to telnet to the gateway.  From the command line of the gateway, issue the following command: #> set trace mask=xbee:+* The results will scroll quickly on the screen....
How do I troubleshoot Device Cloud connectivity issues using the command line interface?
Category: Troubleshooting
To access the command line, use a terminal emulator client, such as, telnet, PuTTY to telnet to the IP address assigned to the gateway. Check current connectivity status with the Device Cloud: #>  display idigi The status field will ...
When attempting to join my Smart Meter with a Digi Smart Energy routing gateway, the following error is seen for the zigbee network status:  "Valid Coordinators or Routers found, but they are not allowing joining"
Category: Troubleshooting, Installation, Configuration
This message indicates that the Smart Meter (coordinator) is not allowing devices to join the HAN.  Please confirm the Digi routing gateway has been provisioned on the Smart Meter using the appropriate EUI 64 address (not the MAC addre...
Can I add more than one Digi Smart Energy gateway on my HAN?
Category: Troubleshooting, Miscellaneous
This will not work well.  Having more than one IP gateway on the HAN will cause confusion and what appears to be data loss as there is no single route to push up the data to the Device Cloud by Etherios. As a r...
What should be entered for my meter multiplier in Smartlee?
Category: Configuration, Miscellaneous, Troubleshooting
There is no set value for this field as this will vary depending on the meter model and type. With that being said, it is recommended you start out with the default and then adjust the multiplier setting until the reading matches the reading seen ...
What should be entered for the digits left and right of the decimal point for meters in Smartlee?
Category: Miscellaneous, Configuration, Troubleshooting
There is no set value for these fields as this will vary depending on the meter model and type. With that being said, it is recommended you start out with the default and then adjust the values until the reading in Smartlee matches that on the fac...
How many Smart Energy Gateways can be added to my Smartlee account?
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Currently, only one Smart Energy gateway can be added per Smartlee account.
Can I convert my ConnectPort X2 Smart Energy gateway from a Coordinator to a Router and vice versa?
Category: Troubleshooting, Miscellaneous
It is recommended the proper model is purchased as the conversion of these particular Smart Energy gateway models is not supported (only the ConnectPort X2e SE models support a role change as it has an install code/link key pre-programmed).
What Smart Energy devices are compatible with Digi Smart Energy Gateways?
Category: Troubleshooting, Miscellaneous
Please contact your Business Development Representative for determinng which third party Smart Energy hardware has been tested and certified in our lab: 1-877-912-3444
Device Cloud Migration Guide:  How do I migrate my gateway to a different Device Cloud server?
Category: Configuration, Hardware, Troubleshooting
Introduction Digi makes a number of different products capable of connecting to the Device Cloud , from hardware products to those which are purely software.  Unfortunately, not all of these devices have the...
I've added an ERT Meter to my ERT/Ethernet Gateway or ERT/Smart Energy Bridge but my reading shows up as "N/A" on www.livesmartlee.com and/or as 4294967295 in my Apple or Android Smartlee app (or your ERT reading translates to hex 0xFFFFFFFF).  What could be the problem?
Category: Troubleshooting, Installation
Cause: This is an indication that your Digi ERT-reader (ERT/Ethernet Gateway, or an ERT/Smart Energy Bridge added to a Smart Energy Coordinator) is not receiving a reading from the ERT Meter you've configured. Recommen...
Firewall concerns for outbound Gateway connections to the Device Cloud --> What to do if everything checks out but your Gateway still shows up as "Disconnected"...
Category: Configuration, Troubleshooting
Prerequisites:   This article assumes you've already read through and tried the steps in these two knowledgebase articles: 1. How do I migrate my Digi product to a different Device Cloud server? 2. HOW TO: Configure an...
Device Cloud Accounts: Developer Edition and Subscribed Edition Protocols
Category: Miscellaneous, Troubleshooting
In order to provide the most available and secure platform to our Device Cloud users, we have a number of protocols in place for both free and subscriber accounts to safeguard against "rogue" devices which may affect service. Some of these protocols ...
Is it possible to turn my Safeplug outlets on or off from the Device Cloud?
Category: Configuration
Yes, this is possible from the Device Cloud.   From your iDigi account select the Device Manager menu item, followed by XBee Networks tab.   Click the + sign in front of your Safeplug  Endpoint (value) Metering Device entry ...
'No module named OS' error in Digi ESP for python
Category: Configuration, Miscellaneous, Troubleshooting
When Python Standard Library is not loaded on digi devices running NDS firmware, you will get the error  no module named OS, Follow the below steps to overcome this error. Download the file Python Standard Library for ...
After provisioning a Smart Energy Gateway on the UK instance of the Device Cloud by Etherios, an error is seen when attempting to add a Smart Energy gateway to Smartlee: Unable to Locate Gateway
Category: Troubleshooting
Please ensure the gateway is connected to the USA Device Cloud instance as Smartlee will not recognize gateways provisioned on the UK Device Cloud instance.
I am not able to discover or perform python development with my Digi ConnectPort X2 Smart Energy, Digi ConnectPort X2e Smart Energy or ERT Smart Energy Gateways using the Digi ESP Python development software.
Category: Miscellaneous, Troubleshooting
Python (or other custom) development is not supported on Smart Energy Gateway models as it will likely void device certification. Additionally, the XBee radios will not work to join non-smart energy devices due to Smart Energy security requirement...
What is the Maximum RF Range for the ConnectPort X2 Smart Energy Gateways?
Category: Miscellaneous, Hardware
The ConnectPort X2 Smart Energy gateway RF distance information can be found in the following specifications page under the Xbee ZB column:  http://www.digi.com/products/wireless-wired-embedded-solutions/zigbee-rf-modules/zigbee-mesh-module...
How do I force a Digi Smart Energy Routing Gateway to Leave the Network?
Category: Configuration, Troubleshooting, Miscellaneous
There are cases where the Digi Smart Energy routing gateway needs to be re-provisioned to a Smart Energy coordinator, such as a Smart Meter.  Once the Digi Smart Energy router is removed from the coordinator/trust center, the ATNR command can be...
How to join Smart Energy devices to a Digi ConnectPort X2 Smart Energy or ConnectPort X2e Smart Energy Router using Smartlee
Category: Configuration, Installation
Networking considerations: An open Ethernet port will be needed on your internet router, switch or HUB in order to provide network connectivity for the gateway. The unit pushes data up to the Device Cloud by Etherios on TCP...
HOW TO:  Run Smart Energy Framework RPC commands from Device Cloud by Etherios Web Services
Category: Configuration
Introduction: The ConnectPort Smart Energy Gateways (CP-X2 SE, CP-X2e SE, CP-X4 SE IA) and the ERT/Ethernet Gateway all use a python application called the Smart Energy Framework (aka SEF or SE Framework).  While the Gateway's OS type, Python...
No Longer Able to Login to idigi-se.appspot.com
Category: Configuration, Troubleshooting
The URL has changed to https://digi-se.appspot.com
Do Any Digi Products Support Modbus Cry Out?
Category: Troubleshooting, Hardware, Configuration, Miscellaneous
Some Modbus serial slave devices have the ability to send a "cry out" which is an unsolicited event alert. This is not standard Modbus, and thus our industrial automation engine doesn't support it. Although this won't work in an industrial automat...
Contact a Digi expert and get started today! CONTACT US