Home > Support > Knowledge Base

Knowledge Base

All
Configuration: 15 result(s) found
Installation: 7 result(s) found
Hardware: 4 result(s) found
Miscellaneous: 14 result(s) found
Troubleshooting: 26 result(s) found

 

There are 35 search results for ""
Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
Device Discovery Troubleshooting Tips
Category: Installation, Troubleshooting
INTRODUCTION This document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, WiEM, WiSP -S modules running Plug n' Play firmware...
Use of content from Digi manuals
Category: Miscellaneous
Content from Digi manuals may be used by our OEM customers in their own documentation subject to the following conditions: Clearly state: "Parts of this manual are used by permission of Digi, Inc." Submit a copy of the...
Configuring and Troubleshooting a Digi Connect or ConnectPort for Connection to the Device Cloud
Category: Configuration, Troubleshooting
  This document discusses how to setup your Digi Connect or ConnectPort product to connect to the Device Cloud Platform.  This document assumes the user has set up the IP address of their Digi product, is familiar with, and has acces...
I need to Telnet to my Digi network-connected product. Where do I get Telnet and how can I capture the output of my Telnet session?
Category: Configuration
Why Telnet to the CommandLine Interface (CLI)? While the Web User Interface (WebUI) of Digi network products is a convenient configuration interface, it typically only covers the most common options. The CLI on the other hand allows access to ...
In-Home Display Shows Total: Invalid Kwh for the ERT meter
Category: None
Cause: This is an indication that the Digi ERT Gateway device is not receiving a reading from the actual meter. Recommendations: * Ensure your ERT meter is a bubble up model (Digi ERT Gateways are only compatible with bubble up meters). *...
What meters are compatible with my Digi ERT Gateway product?
Category: Hardware, Miscellaneous
If attempting to communicate with a water, gas or electric meter, confirm that you have a supported ERT module configured for bubble-up mode on your meter: If you are not certain whether you have the correct type of ERT module on your meter, please c...
Steps to Install the Digi ERT Ethernet Gateway for Monitoring Meter Usage Using iPhone/iPod/iPad, Android or Smartlee Reporting Applications
Category: Configuration, Installation
Networking considerations: For Digi ERT Smart Energy gateway deployments, you will want to ensure that there is a networking infrastructure in place that will allow internet access between the Digi gateway and the Device Cloud by Etherios server...
How to Check Firmware and Smart Energy Framework Versions on the ConnecPort © X2(e) SE and ERT Gateway/Bridge Products
Category: Configuration, Miscellaneous, Troubleshooting
To check the EOS (NDS) firmware version from the command line of the unit, telnet or SSH to the unit and issue the following command: display version The "Running EOS" value will indicate the current EOS (NDS) firmware version running on the ga...
Error Seen When Updating Firmware on ConnectPort X2 from the Device Cloud
Category: Troubleshooting
Due to limited memory on these devices, you will need to deactivate the main.py script running on the unit in order to have root to update the firmware. This can be done from the Device Cloud by selecting the Properties for your unit, followed b...
A value of 281474976710655 is shown as a reading from the ERT meter
Category: Troubleshooting
This is a value shown if there has not been a valid ERT reading from the ERT meter. If this value is shown, it can be an indication that the meter may be out of RF signal range (check the LED's on the ERT Gateway/Bridge) or that the mete...
How to Access and Obtain Logs and Setting Information From the Command Line Interface of a Digi ERT Ethernet Gateway
Category: Troubleshooting
First, you will need to get to a command line prompt on your PC.  From Windows, this is either Start - Run or Start - Accessories - Run, followed by typing in cmd. Once at the prompt, issue telnet followed by the IP address of your Digi unit: ...
What do the Device Status Definitions Mean at livesmartlee.com?
Category: Troubleshooting, Miscellaneous
Idle –  the Endpoint has not reported in the last hour Not available -- the device is not available in the Device Cloud by Etherios New -- the device is available in iDigi but not present in the Smartlee database Not metered ...
Where Did Google PowerMeter Go?
Category: Troubleshooting, Miscellaneous
Google has discontinued the Google PowerMeter service. Meanwhile, the 'My Reports' button on your energydaytrader.com home page will provide similar reporting capability. For more information on Google Powermeter, please follow this link...
"Device Not Connected" error is seen when attempting to add a Gateway device to a www.livesmartlee.com account.
Category: Troubleshooting
The following error is seen when attempting to add a Digi ERT Ethernet Gateway or ConnectPort X Smart Energy unit to www.livesmartlee.com account: Device not connected We're sorry. This device appears to be disconnected. Please ensure that you ...
Gateway Unavailable Error Seen When Adding Digi Gateway to livesmartlee.com Account
Category: Troubleshooting
The following error is seen when attempting to add the gateway MAC address to an livesmartlee.com account: Gateway Unavailable This gateway is already in use by another user. Please ensure that you have entered the MAC Address correctly. If you...
The Smartlee application on my Apple iPod Touch, iPad, or iPhone was registered to a different App Store account so I cannot update it. How do I fix this?
Category: Installation, Troubleshooting
Apple applications are tied to a specific Apple App Store account upon installation. If your version of the Smartlee account was installed using a different app store account, you will need to delete the existing Digi Smartlee App...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
When viewing the Smart Energy Network Tree or In Home Display, multiple errors are seen in the Debug Console
Category: Troubleshooting
If a Smart Energy node is powered off while viewing the Network Tree or In Home Display screens in digi-se.appspot.com, an error will be generated every 10 seconds where the application is trying to communicate with the unavailable node.  Th...
ERT meter readings are regularly seen days, weeks and maybe even a month apart.
Category: Troubleshooting
The 40 Series ERT meters are only capable of wake up mode.  This means readings can only be triggered by sending a wake up signal that is used by utilities when they drive by to pick up readings.   How often the readings are ...
How do I extract metering data from the Device Cloud for local storage, custom presentations or custom reports?
Category: Configuration, Miscellaneous
The Device Cloud Programming Guide shows several examples of how to extract and manipulate data from  the Device Cloud and contains Smart Energy specific API's: Device Cloud Programming Guide
What is the maximum working distance between an ERT enabled Meter and Digi ERT Ethernet Gateways and ERT Smart Energy Bridges?
Category: Miscellaneous, Troubleshooting
The maximum ERT signal range is 200 feet away if it is line of site.  Line of site would be defined as no obstructions so you might think of it as a gateway sitting in a window opening with a meter 200 feet away.  If for example...
How do I troubleshoot Device Cloud connectivity issues using the command line interface?
Category: Troubleshooting
To access the command line, use a terminal emulator client, such as, telnet, PuTTY to telnet to the IP address assigned to the gateway. Check current connectivity status with the Device Cloud: #>  display idigi The status field will ...
What should be entered for my meter multiplier in Smartlee?
Category: Configuration, Miscellaneous, Troubleshooting
There is no set value for this field as this will vary depending on the meter model and type. With that being said, it is recommended you start out with the default and then adjust the multiplier setting until the reading matches the reading seen ...
What should be entered for the digits left and right of the decimal point for meters in Smartlee?
Category: Miscellaneous, Configuration, Troubleshooting
There is no set value for these fields as this will vary depending on the meter model and type. With that being said, it is recommended you start out with the default and then adjust the values until the reading in Smartlee matches that on the fac...
How many Smart Energy Gateways can be added to my Smartlee account?
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Currently, only one Smart Energy gateway can be added per Smartlee account.
Device Cloud Migration Guide:  How do I migrate my gateway to a different Device Cloud server?
Category: Configuration, Hardware, Troubleshooting
Introduction Digi makes a number of different products capable of connecting to the Device Cloud , from hardware products to those which are purely software.  Unfortunately, not all of these devices have the...
I've added an ERT Meter to my ERT/Ethernet Gateway or ERT/Smart Energy Bridge but my reading shows up as "N/A" on www.livesmartlee.com and/or as 4294967295 in my Apple or Android Smartlee app (or your ERT reading translates to hex 0xFFFFFFFF).  What could be the problem?
Category: Troubleshooting, Installation
Cause: This is an indication that your Digi ERT-reader (ERT/Ethernet Gateway, or an ERT/Smart Energy Bridge added to a Smart Energy Coordinator) is not receiving a reading from the ERT Meter you've configured. Recommen...
Firewall concerns for outbound Gateway connections to the Device Cloud --> What to do if everything checks out but your Gateway still shows up as "Disconnected"...
Category: Configuration, Troubleshooting
Prerequisites:   This article assumes you've already read through and tried the steps in these two knowledgebase articles: 1. How do I migrate my Digi product to a different Device Cloud server? 2. HOW TO: Configure an...
Device Cloud Accounts: Developer Edition and Subscribed Edition Protocols
Category: Miscellaneous, Troubleshooting
In order to provide the most available and secure platform to our Device Cloud users, we have a number of protocols in place for both free and subscriber accounts to safeguard against "rogue" devices which may affect service. Some of these protocols ...
How to configure the Smart Energy reporting intervals for Digi ERT Ethernet Smart Energy Gateways?
Category: Configuration
These values can be changed using the demonstration application by navigating to:  digi-se.appspot.com.  Select the applicable Device Cloud entry from the Server drop down.  Login using your Device Cloud by Etherios...
After provisioning a Smart Energy Gateway on the UK instance of the Device Cloud by Etherios, an error is seen when attempting to add a Smart Energy gateway to Smartlee: Unable to Locate Gateway
Category: Troubleshooting
Please ensure the gateway is connected to the USA Device Cloud instance as Smartlee will not recognize gateways provisioned on the UK Device Cloud instance.
I am not able to discover or perform python development with my Digi ConnectPort X2 Smart Energy, Digi ConnectPort X2e Smart Energy or ERT Smart Energy Gateways using the Digi ESP Python development software.
Category: Miscellaneous, Troubleshooting
Python (or other custom) development is not supported on Smart Energy Gateway models as it will likely void device certification. Additionally, the XBee radios will not work to join non-smart energy devices due to Smart Energy security requirement...
HOW TO:  Run Smart Energy Framework RPC commands from Device Cloud by Etherios Web Services
Category: Configuration
Introduction: The ConnectPort Smart Energy Gateways (CP-X2 SE, CP-X2e SE, CP-X4 SE IA) and the ERT/Ethernet Gateway all use a python application called the Smart Energy Framework (aka SEF or SE Framework).  While the Gateway's OS type, Python...
No Longer Able to Login to idigi-se.appspot.com
Category: Configuration, Troubleshooting
The URL has changed to https://digi-se.appspot.com
Contact a Digi expert and get started today! CONTACT US

Desktop Site