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Configuration: 9 result(s) found
Installation: 7 result(s) found
Hardware: 3 result(s) found
Miscellaneous: 14 result(s) found
Troubleshooting: 20 result(s) found

 

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Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
Use of content from Digi manuals
Category: Miscellaneous
Content from Digi manuals may be used by our OEM customers in their own documentation subject to the following conditions: Clearly state: "Parts of this manual are used by permission of Digi, Inc." Submit a copy of the...
What meters are compatible with my Digi ERT Gateway product?
Category: Hardware, Miscellaneous
If attempting to communicate with a water, gas or electric meter, confirm that you have a supported ERT module configured for bubble-up mode on your meter: If you are not certain whether you have the correct type of ERT module on your meter, please c...
How to Check Firmware and Smart Energy Framework Versions on the ConnecPort © X2(e) SE and ERT Gateway/Bridge Products
Category: Configuration, Miscellaneous, Troubleshooting
To check the EOS (NDS) firmware version from the command line of the unit, telnet or SSH to the unit and issue the following command: display version The "Running EOS" value will indicate the current EOS (NDS) firmware version running on the ga...
How to add an ERT Smart Energy Bridge to a Digi ConnectPort X2 SE or X2e SE Coordinator for Viewing Meter Readings in Smartlee
Category: Configuration, Installation, Troubleshooting
Connect the ConnectPort X2 SE or X2e SE unit to your network router or Ethernet HUB using the provided blue Ethernet cable for Ethernet connectivity. Plug in the power adapter to power on the unit. The device will require a DHCP served IP addre...
A value of 281474976710655 is shown as a reading from the ERT meter
Category: Troubleshooting
This is a value shown if there has not been a valid ERT reading from the ERT meter. If this value is shown, it can be an indication that the meter may be out of RF signal range (check the LED's on the ERT Gateway/Bridge) or that the mete...
What do the Device Status Definitions Mean at livesmartlee.com?
Category: Troubleshooting, Miscellaneous
Idle –  the Endpoint has not reported in the last hour Not available -- the device is not available in the Device Cloud by Etherios New -- the device is available in iDigi but not present in the Smartlee database Not metered ...
Where Did Google PowerMeter Go?
Category: Troubleshooting, Miscellaneous
Google has discontinued the Google PowerMeter service. Meanwhile, the 'My Reports' button on your energydaytrader.com home page will provide similar reporting capability. For more information on Google Powermeter, please follow this link...
"Device Not Connected" error is seen when attempting to add a Gateway device to a www.livesmartlee.com account.
Category: Troubleshooting
The following error is seen when attempting to add a Digi ERT Ethernet Gateway or ConnectPort X Smart Energy unit to www.livesmartlee.com account: Device not connected We're sorry. This device appears to be disconnected. Please ensure that you ...
Gateway Unavailable Error Seen When Adding Digi Gateway to livesmartlee.com Account
Category: Troubleshooting
The following error is seen when attempting to add the gateway MAC address to an livesmartlee.com account: Gateway Unavailable This gateway is already in use by another user. Please ensure that you have entered the MAC Address correctly. If you...
The Smartlee application on my Apple iPod Touch, iPad, or iPhone was registered to a different App Store account so I cannot update it. How do I fix this?
Category: Installation, Troubleshooting
Apple applications are tied to a specific Apple App Store account upon installation. If your version of the Smartlee account was installed using a different app store account, you will need to delete the existing Digi Smartlee App...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
ERT meter readings are regularly seen days, weeks and maybe even a month apart.
Category: Troubleshooting
The 40 Series ERT meters are only capable of wake up mode.  This means readings can only be triggered by sending a wake up signal that is used by utilities when they drive by to pick up readings.   How often the readings are ...
Can I use the Digi ERT Bridge with a non-Digi Coordinator/Trust center? 
Category: Configuration, Miscellaneous
Yes, this is possible.  More details can be found here: https://digi-se.appspot.com/edocs/devices/ertBridge/infoErtBridge.html#details-ertbridge https://digi-se.appspot.com/edocs/appendices/ert_config_cluster.html#ert-config-cluster-spec
What is the maximum working distance between an ERT enabled Meter and Digi ERT Ethernet Gateways and ERT Smart Energy Bridges?
Category: Miscellaneous, Troubleshooting
The maximum ERT signal range is 200 feet away if it is line of site.  Line of site would be defined as no obstructions so you might think of it as a gateway sitting in a window opening with a meter 200 feet away.  If for example...
What should be entered for my meter multiplier in Smartlee?
Category: Configuration, Miscellaneous, Troubleshooting
There is no set value for this field as this will vary depending on the meter model and type. With that being said, it is recommended you start out with the default and then adjust the multiplier setting until the reading matches the reading seen ...
What should be entered for the digits left and right of the decimal point for meters in Smartlee?
Category: Miscellaneous, Configuration, Troubleshooting
There is no set value for these fields as this will vary depending on the meter model and type. With that being said, it is recommended you start out with the default and then adjust the values until the reading in Smartlee matches that on the fac...
How many Smart Energy Gateways can be added to my Smartlee account?
Category: Configuration, Installation, Miscellaneous, Troubleshooting
Currently, only one Smart Energy gateway can be added per Smartlee account.
What Smart Energy devices are compatible with Digi Smart Energy Gateways?
Category: Troubleshooting, Miscellaneous
Please contact your Business Development Representative for determinng which third party Smart Energy hardware has been tested and certified in our lab: 1-877-912-3444
I've added an ERT Meter to my ERT/Ethernet Gateway or ERT/Smart Energy Bridge but my reading shows up as "N/A" on www.livesmartlee.com and/or as 4294967295 in my Apple or Android Smartlee app (or your ERT reading translates to hex 0xFFFFFFFF).  What could be the problem?
Category: Troubleshooting, Installation
Cause: This is an indication that your Digi ERT-reader (ERT/Ethernet Gateway, or an ERT/Smart Energy Bridge added to a Smart Energy Coordinator) is not receiving a reading from the ERT Meter you've configured. Recommen...
Device Cloud Accounts: Developer Edition and Subscribed Edition Protocols
Category: Miscellaneous, Troubleshooting
In order to provide the most available and secure platform to our Device Cloud users, we have a number of protocols in place for both free and subscriber accounts to safeguard against "rogue" devices which may affect service. Some of these protocols ...
After provisioning a Smart Energy Gateway on the UK instance of the Device Cloud by Etherios, an error is seen when attempting to add a Smart Energy gateway to Smartlee: Unable to Locate Gateway
Category: Troubleshooting
Please ensure the gateway is connected to the USA Device Cloud instance as Smartlee will not recognize gateways provisioned on the UK Device Cloud instance.
Smartlee is not able to discover the ERT Smart Energy Bridge on the HAN.
Category: Troubleshooting, Installation
When Smartlee is unable to discover an ERT Smart Energy Bridge for joining with Digi's ConnectPort X2 Smart Energy or ConnectPort X2e Smart Engery Gateway, it is recommended that the small (recessed) reset button is pressed 4 times quickly.  A s...
No Longer Able to Login to idigi-se.appspot.com
Category: Configuration, Troubleshooting
The URL has changed to https://digi-se.appspot.com
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