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Configuration: 8 result(s) found
Installation: 6 result(s) found
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Miscellaneous: 8 result(s) found
Troubleshooting: 9 result(s) found

 

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Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
How to install and use Wireshark (Ethereal) for Ethernet Packet Sniffing
Category: Installation, Miscellaneous, Troubleshooting
Wireshark Installation and Usage This document was put together to assist in the installation and usage of an Ethernet packet sniffing utility called Wireshark. To install Wireshark you will need to go to http://www.wireshark.org/download.html ...
Device Discovery Troubleshooting Tips
Category: Installation, Troubleshooting
INTRODUCTION This document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, WiEM, WiSP -S modules running Plug n' Play firmware...
Use of content from Digi manuals
Category: Miscellaneous
Content from Digi manuals may be used by our OEM customers in their own documentation subject to the following conditions: Clearly state: "Parts of this manual are used by permission of Digi, Inc." Submit a copy of the...
Digi Python Resource page
Category: Miscellaneous, Installation
This article is not meant to answer python questions per se, but to instead point our customers to some of the places where those answers can be found. As such, it is an article of useful links for the aspiring or adept python developer, who wishes t...
I need to Telnet to my Digi network-connected product. Where do I get Telnet and how can I capture the output of my Telnet session?
Category: Configuration
Why Telnet to the CommandLine Interface (CLI)? While the Web User Interface (WebUI) of Digi network products is a convenient configuration interface, it typically only covers the most common options. The CLI on the other hand allows access to ...
HOW TO:  Configure an ERT/Ethernet Gateway, ConnectPort X RF Gateway, or Digi Connect/ConnectPort Cellular Router to Connect to a Device Cloud server (and/or Troubleshoot the Device Cloud connection from the Gateway CommandLine Interface (CLI))
Category: Configuration, Troubleshooting
SCOPE:  This document only applies to the following products: ERT/Ethernet Gateway ConnectPort X2 ConnectPort X4 ConnectPort X5 ConnectPort X8 Digi Connect and ConnectPort Cellular Routers This article does not apply to the Digi Trans...
Why do products have an altitude limit?
Category: Hardware, Miscellaneous, Troubleshooting
1 Altitude affects the cooling ability of the device. At higher altitudes, the reduced air pressure reduces the rate at which heat from the device can be dissipated to the surrounding ambient. 2 Products temperature rating assumes use at sea leve...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
Device Cloud Migration Guide:  How do I migrate my gateway to a different Device Cloud server?
Category: Configuration, Hardware, Troubleshooting
Introduction Digi makes a number of different products capable of connecting to the Device Cloud , from hardware products to those which are purely software.  Unfortunately, not all of these devices have the...
Getting Device Cloud Connected:  Configuring Digi Connect and ConnectPort Gateways for Device Cloudconnection - Web User Interface (WebUI) method
Category: Configuration
Changing a Gateway's Device Cloud Remote Configuration settings from the Device Cloud: The easiest way to change the Device Cloud configuration of supported Gateway is from the Device Cloud UI Properties page of a Gateway which is already&nbs...
Firewall concerns for outbound Gateway connections to the Device Cloud --> What to do if everything checks out but your Gateway still shows up as "Disconnected"...
Category: Configuration, Troubleshooting
Prerequisites:   This article assumes you've already read through and tried the steps in these two knowledgebase articles: 1. How do I migrate my Digi product to a different Device Cloud server? 2. HOW TO: Configure an...
'No module named OS' error in Digi ESP for python
Category: Configuration, Miscellaneous, Troubleshooting
When Python Standard Library is not loaded on digi devices running NDS firmware, you will get the error  no module named OS, Follow the below steps to overcome this error. Download the file Python Standard Library for ...
How to Install RealPort in Red Hat or CentOS 6
Category: Installation
First ensure the following package dependencies are installed on your system: make, rpm-build, bash, gcc, glibc-devel, kernel-devel, kernel-headers, ncurses-devel, perl, and tcsh. The kernel-devel and kernel-headers packages must match your run...
The following error is seen within Digi ESP/DIA:  ImportError: no module named datetime
Category: Miscellaneous, Troubleshooting
Please confirm the python.zip file exists in the /WEB/python directory of the Digi Gateway.  The file may be downloaded from the Digi Tech. Support web site under the  Development Software and Sample Code category for your product.  Th...
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