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Configuration: 23 result(s) found
Installation: 14 result(s) found
Hardware: 7 result(s) found
Miscellaneous: 16 result(s) found
Troubleshooting: 23 result(s) found


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Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
How to install and use Wireshark (Ethereal) for Ethernet Packet Sniffing
Category: Installation, Miscellaneous, Troubleshooting
Wireshark Installation and Usage This document was put together to assist in the installation and usage of an Ethernet packet sniffing utility called Wireshark. To install Wireshark you will need to go to http://www.wireshark.org/download.html ...
Device Discovery Troubleshooting Tips
Category: Installation, Troubleshooting
INTRODUCTION This document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, WiEM, WiSP -S modules running Plug n' Play firmware...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
When viewing the Smart Energy Network Tree or In Home Display, multiple errors are seen in the Debug Console
Category: Troubleshooting
If a Smart Energy node is powered off while viewing the Network Tree or In Home Display screens in digi-se.appspot.com, an error will be generated every 10 seconds where the application is trying to communicate with the unavailable node.  Th...
How do I install Smart Energy device drivers for supported devices, such as Digi ERT Bridge, Thermostats, Load Controllers, Safe Plugs, Smart Plugs and In Home Displays when using Digi Smart Energy routing gateways?
Category: Configuration, Hardware, Installation
Please contact Digi Technical Support to make arrangements for firmware updates on these gateways. On line submission: http://www.digi.com/support/eservice/ Email: support.wizards@digi.com Phone:  1-952-912-3456
How do I extract metering data from the Device Cloud for local storage, custom presentations or custom reports?
Category: Configuration, Miscellaneous
The Device Cloud Programming Guide shows several examples of how to extract and manipulate data from  the Device Cloud and contains Smart Energy specific API's: Device Cloud Programming Guide
How do I access the web interface on the Digi ConnectPort X2e Smart Energy gateway?
Category: Configuration
By pressing the small reset button on the top of the unit, the web interface will be made temporarily available for 5 minutes.  Navigate to the IP address of the unit before the interface times out. If you do not know the IP address of the ga...
How do I access the command line on a Digi ConnectPort X2e Smart Energy gateway?
Category: Configuration, Troubleshooting
These Smart Energy gateways do not have local command line access.  Minimal configuration, such as assigning a static IP and Digi Device Cloud server settings can be applied from the gateway web interface (accessible for 5 minutes by pressing th...
How to Change a ConnectPort X2e Smart Energy Coordinator Gateway to a Router Gateway and Vice Versa
Category: Configuration
With the ConnectPort X2e Smart Energy gateways, the role of these gateways can be changed by issuing an AT command:   ATCE=1  -This will change the role of the Gateway to a Smart Energy Coordinator/Trust Center.  ATCE=0 ...
When attempting to join my Smart Meter with a Digi Smart Energy routing gateway, the following error is seen for the zigbee network status:  "Valid Coordinators or Routers found, but they are not allowing joining"
Category: Troubleshooting, Installation, Configuration
This message indicates that the Smart Meter (coordinator) is not allowing devices to join the HAN.  Please confirm the Digi routing gateway has been provisioned on the Smart Meter using the appropriate EUI 64 address (not the MAC addre...
Can I add more than one Digi Smart Energy gateway on my HAN?
Category: Troubleshooting, Miscellaneous
This will not work well.  Having more than one IP gateway on the HAN will cause confusion and what appears to be data loss, as there is no single route to push up the data to the Digi Device Cloud. As a result, each...
What Smart Energy devices are compatible with Digi Smart Energy Gateways?
Category: Troubleshooting, Miscellaneous
Please contact your Business Development Representative for determinng which third party Smart Energy hardware has been tested and certified in our lab: 1-877-912-3444
Device Cloud Migration Guide:  How do I migrate my gateway to a different Device Cloud server?
Category: Configuration, Hardware, Troubleshooting
Introduction Digi makes a number of different products capable of connecting to the Device Cloud, from hardware products to those which are purely software.  Unfortunately, not all of these devices have the ...
Getting Device Cloud Connected: Configuring Digi ConnectPort X2e (ZB or SE) Gateways for Device Cloud connection - Web User Interface (WebUI) method
Category: Configuration
Changing a Gateway's Device Cloud Remote Configuration settings from Device Cloud: The easiest way to change theDevice Cloud configuration of a supported Gateway is from the Device Cloud UI Properties page of a Gateway which is alre...
I've added an ERT Meter to my ERT/Ethernet Gateway or ERT/Smart Energy Bridge but my reading shows up as "N/A" on www.livesmartlee.com and/or as 4294967295 in my Apple or Android Smartlee app (or your ERT reading translates to hex 0xFFFFFFFF).  What could be the problem?
Category: Troubleshooting, Installation
Cause: This is an indication that your Digi ERT-reader (ERT/Ethernet Gateway, or an ERT/Smart Energy Bridge added to a Smart Energy Coordinator) is not receiving a reading from the ERT Meter you've configured. Recommen...
Firewall concerns for outbound Gateway connections to the Device Cloud --> What to do if everything checks out but your Gateway still shows up as "Disconnected"...
Category: Configuration, Troubleshooting
Prerequisites:   This article assumes you've already read through and tried the steps in these two knowledgebase articles: 1. How do I migrate my Digi product to a different Device Cloud server? 2. HOW TO: Configure an...
Device Cloud Accounts: Developer Edition and Subscribed Edition Protocols
Category: Miscellaneous, Troubleshooting
In order to provide the most available and secure platform to our Device Cloud users, we have a number of protocols in place for both free and subscriber accounts to safeguard against "rogue" devices which may affect service. Some of these protocols ...
My ConnectPort X2e Ethernet/Wi-fi Gateway is discovered with a MAC address which is one higher than the address listed on the MAC address label (i.e. the Serial Number).  Why is this?  Which MAC address do I use to add this Gateway to the Device Cloud?
Category: Hardware, Troubleshooting
A ConnectPort X2e Ethernet/Wi-fi Gateway (both ZB/ZigBee and SE/Smart Energy variants) allow for two possible ways to connect the Gateway to the Internet:  via Ethernet/wired or Wi-Fi/wireless interface.  The Device Cloud derives "Device ID...
Is it possible to turn my Safeplug outlets on or off from the Device Cloud?
Category: Configuration
Yes, this is possible from the Device Cloud.   From your iDigi account select the Device Manager menu item, followed by XBee Networks tab.   Click the + sign in front of your Safeplug  Endpoint (value) Metering Device entry ...
Known issue with the ConnectPort X2e ZB/SE connection into Device Cloud after a Device Cloud update
Category: Troubleshooting
ConnectPort CP-X2e models with firmware version 3.0.6.x (CP-X2e SE) or 3.0.7.x  (CP-X2e ZB) and earlier have a known issue re-connecting to Device Cloud after a Device Cloud update.   If you have a CP-X2e Gateway with the ...
HOW TO:  Convert a ConnectPort X2e for Smart Energy Router from an In Premise Display (IPD) into an Energy Service Interface (ESI) (or vice versa)?
Category: Configuration, Hardware
As sold at default, the ConnectPort X2e for Smart Energy (CP-X2e SE) Router is configured to function as an In-Premise Display (IPD), on a Coordinator's Smart Energy network.  This role allows the CP-X2e SE Router to provide a wealth of useful i...
'No module named OS' error in Digi ESP for python
Category: Configuration, Miscellaneous, Troubleshooting
When Python Standard Library is not loaded on digi devices running NDS firmware, you will get the error  no module named OS, Follow the below steps to overcome this error. Download the file Python Standard Library for ...
I am not able to discover or perform python development with my Digi ConnectPort X2 Smart Energy, Digi ConnectPort X2e Smart Energy or ERT Smart Energy Gateways using the Digi ESP Python development software.
Category: Miscellaneous, Troubleshooting
Python (or other custom) development is not supported on Smart Energy Gateway models as it will likely void device certification. Additionally, the XBee radios will not work to join non-smart energy devices due to Smart Energy security requirement...
HOW TO:  Force a Digi Smart Energy Router gateway (CP-X2 SE or CP-X2e SE Router) to Leave a Smart Energy Network (or ensure the Router Gateway is available to Join a new Smart Meter)
Category: Troubleshooting, Installation
Adding/Removing devices from a Smart Energy network The ZigBee Smart Energy Profile specification details the method for Smart Energy devices to Join and Leave Smart Energy networks.  Our Digi SE Gateway products are ZigBee Smart Energy Profi...
What is the Maximum RF Range for the ConnectPort X2e Smart Energy Gateways?
Category: Miscellaneous, Hardware
The ConnectPort X2e Smart Energy gateway RF distance information can be found in the following specifications page under the Xbee ZB SMT column: http://www.digi.com/products/wireless-wired-embedded-solutions/zigbee-rf-modules/zigbee-mesh-module/xbee...
How do I force a Digi Smart Energy Routing Gateway to Leave the Network?
Category: Configuration, Troubleshooting, Miscellaneous
There are cases where the Digi Smart Energy routing gateway needs to be re-provisioned to a Smart Energy coordinator, such as a Smart Meter.  Once the Digi Smart Energy router is removed from the coordinator/trust center, the ATNR command can be...
How to join Smart Energy devices to a Digi ConnectPort X2 Smart Energy or ConnectPort X2e Smart Energy Router
Category: Configuration, Installation
Networking considerations: An open Ethernet port will be needed on your internet router, switch or HUB in order to provide network connectivity for the gateway. The unit pushes data up to the Digi Device Cloud by on TCP port 3199 (31...
Configuring Static IP Address and Network Parameters with Digi ConnectPort X2e SE Smart Energy Gateways
Category: Configuration, Installation
When you connect an Ethernet or Wi-Fi Digi Smart Energy gateway to your LAN, it first tries to acquire an IP address from a router with an enabled DHCP_server on your network. If successful at acquiring the IP address, it pulls in the default gateway...
WiFi Interface Configuration with ConnectPort X2e SE (Smart Energy) Gateways
Category: Configuration, Installation
WiFi Configuration: In order to configure the gateway to connect to the internet/Device Cloud using the WiFi interface, it will first need to be associated with your local network WiFi Access point. From Factory Defaults: Note:  If the...
GSM/Edge Provisioning with ConnectPort X2e SE (Smart Energy) Cellular Gateways
Category: Installation, Configuration, Troubleshooting
Mobile Setup Process For GSM-based devices, the mobile setup process is as follows. Obtain an account with your carrier of choice. The carrier will provide a SIM card and account information, such as the APN and possibly a username and pass...
Configuring CDMA/EVDO with ConnectPort X2e SE (Smart Energy) Cellular Gateways
Category: Configuration, Installation
Configuration with CDMA/EVDO Networks Mobile device provisioning is required to properly configure your ConnectPort X2e SE Cellular device with the required information used to access the cellular network. Typically, an automatic provisioning proc...
ConnectPort X2e SE (Smart Energy) Troubleshooting
Category: Troubleshooting
Digi Device Cloud  By default, gateways point to the devicecloud.digi.com production server (some older gateways may point to my.idigi.com).  For Smart Energy gateways, it is necessary to have connectivity to Digi's Device Clou...
HOW TO:  Run Smart Energy Framework RPC commands from Device Cloud by Etherios Web Services
Category: Configuration
Introduction: The ConnectPort Smart Energy Gateways (CP-X2 SE, CP-X2e SE, CP-X4 SE IA) and the ERT/Ethernet Gateway all use a python application called the Smart Energy Framework (aka SEF or SE Framework).  While the Gateway's OS type, Python...
No Longer Able to Login to idigi-se.appspot.com
Category: Configuration, Troubleshooting
The URL has changed to https://digi-se.appspot.com
HOW TO:  Remove non-encrypted ZigBee Smart Energy clusters for a device and re-add them as APS Enrcypted clusters (Example:  2D2C Inc Model 1313 Load Controller)
Category: Miscellaneous
Introduction Digi International creates tested Plug-In drivers to ensure compatibility with a number of popular Smart Energy devices available on the market today. (Click on Gateway model for the ConnectPort X2 for Smart Energy or C...
Is it possible to SSH to a ConnectPort X2e Smart Energy Gateway for access to the command line interface?
Category: Miscellaneous, Troubleshooting
Due to enhanced security with Smart Energy gateways, it is not possible to access the command line interface of the Smart Energy models.  Gateway configuration and settings can instead be applied from the Device Cloud or digi-se.appspot.com. ...
HOW TO: Configure and View Smart Energy Device Readings/Data with Smartlee Being Retired
Category: Miscellaneous, Configuration
Create/login to a Device Cloud Account: 1. Go http://www.digi.com/cloud/digi-device-cloud 2. Click the button for  FREE DEVELOPER EDITION ACCOUNT to create a new Device Cloud Developer Edition account 3. Go to http://devicecloud.d...
HOW TO:  Download Historical Data from Smartlee
Category: Miscellaneous
In order to obtain the historical data for your meter readings, you will want to download the data from the Reports section of Smartlee: Fill out the desired time frame and format for the downloaded data.
Digi International Security Notice Vulnerability "GHOST"
Category: Installation, Miscellaneous, Troubleshooting
Digi International Security Notice CVE-2015-0235 March 6th, 2015 Overview A critical security vulnerability, reported as CVE-2015-0235,nicknamed “GHOST,” was discovered by Qualys. The vulnerability affects the GetHostbyNa...
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