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Configuration: 20 result(s) found
Installation: 17 result(s) found
Hardware: 7 result(s) found
Miscellaneous: 14 result(s) found
Troubleshooting: 20 result(s) found


There are 33 search results for ""
Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
How to install and use Wireshark (Ethereal) for Ethernet Packet Sniffing
Category: Installation, Miscellaneous, Troubleshooting
Wireshark Installation and Usage This document was put together to assist in the installation and usage of an Ethernet packet sniffing utility called Wireshark. To install Wireshark you will need to go to http://www.wireshark.org/download.html ...
What is the programming code that I use for Sprint Provisioning?
Category: Configuration, Installation, Troubleshooting
This somewhat depends on the CDMA module installed in the Digi device. Normally the programming code (or MSL) to use is six zeros (000000). For re-provisioning on devices with Gobi modules you may need the 6-digit MSL provided by Sprint. Te...
Device Discovery Troubleshooting Tips
Category: Installation, Troubleshooting
INTRODUCTION This document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, WiEM, WiSP -S modules running Plug n' Play firmware...
Use of content from Digi manuals
Category: Miscellaneous
Content from Digi manuals may be used by our OEM customers in their own documentation subject to the following conditions: Clearly state: "Parts of this manual are used by permission of Digi, Inc." Submit a copy of the...
I need a secure (encrypted) connection from my mobile device. How do I configure a TransPort router as a L2TP/IPsec VPN responder for Apple devices such as the iPhone; iPad or Android devices such as smart phones; or tablets?
Category: Configuration, Installation, Troubleshooting
TransPort routers can be configured as a VPN server for mobile devices (Apple iOS & Android), using IPsec to create a secure connection to your router.  This article will detail the steps needed to configure a L2TP/IPsec VPN using Pre-S...
How do I access TransPort router SNMP statistics without any SNMP software?
Category: Installation, Miscellaneous, Troubleshooting
To view a list of MIB values (such as byte counters) for a TransPort router, execute this command from the CLI (Serial, telnet or SSH): at\mibs this will output a very long list. If the buffer in your terminal emulator is configured large en...
Why don't some TransPort router PPP interface settings take effect immediately?
Category: Configuration, Installation, Miscellaneous, Troubleshooting
When configuring TransPort routers, you may need to change a parameter on an active PPP interface (ADSL or Cellular).  However, after making the change, you may notice that the parameter change appears to have made no difference.  This...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
How to upgrade the firmware on a Digi TransPort router
Category: Configuration
There are five main methods by which new firmware can be loaded onto Digi TransPort or Sarian routers: Device Cloud by Etherios (DC)Web interface, FlashWriter, S/FTP and USB flash drive. 1. Device Cloud by Etherios After setting up your account...
Digi TransPort OSPF configuration file syntax 
Category: Configuration, Installation
DESCRIPTION      OSPF on TransPort routers implements the Open Shortest Path First protocol      version 2 as described in RFC 2328.  The following text is from the OpenBSD      man...
Digi TransPort BGP configuration file syntax
Category: Configuration, Installation
DESCRIPTION      BGP on TransPort routers implements the Border Gateway Protocol version 4 as      described in RFC 4271. The following text is from the OpenBSD man page for      bgpd.co...
Getting Device Cloud Connected: Configuring a Digi TransPort router for Device Cloud connectivity - Web User Interface (WebUI) method
Category: Configuration
Changing a Gateway's Device Cloud Remote Configuration settings from the Device Cloud: The easiest way to change the Device Cloud configuration of a Device Cloud capable Gateway is from the Device Cloud Web interface Properties...
Firewall concerns for outbound Gateway connections to the Device Cloud --> What to do if everything checks out but your Gateway still shows up as "Disconnected"...
Category: Configuration, Troubleshooting
Prerequisites:   This article assumes you've already read through and tried the steps in these two knowledgebase articles: 1. How do I migrate my Digi product to a different Device Cloud server? 2. HOW TO: Configure an...
When adding my Digi Transport product with a single serial port in Linux RealPort, four tty devices are created.
Category: Troubleshooting, Miscellaneous, Configuration, Installation
This is due to the built in external serial ports and the internal serial ports on the USB bus which are used for the serial interfaces with the cellular radio.  In addition, there are"virtual" serial ports which can be used for support older pr...
How to identify a Digi TransPort WR series router from its part number (SKU)
Category: Hardware, Miscellaneous, Installation, Troubleshooting, Configuration
The part number (known as a SKU http://en.wikipedia.org/wiki/Stock-keeping_unit) of a Digi TransPort router has a modular format. This knowledgebase article explains how to identify the hardware and software configuration of a TransPort WR series ...
How to Set Up a TransPort with a Gobi for use with AT&T
Category: Configuration, Installation, Troubleshooting
Gobi AT&T Mobile Settings Overview This document will quickly walk you through running the Gobi Carrier Wizard, how to setup the device for AT&T networks.  This could also be used for a guide for other GSM networks. CAUTION: Installa...
How to Set Up a TransPort with a Gobi for use with Sprint
Category: Configuration, Installation, Troubleshooting
Gobi Sprint Provisioning Overview This document is intended for Gobi Transport units over the Sprint network.  The purpose is to quickly walk you through running the Gobi Carrier Wizard, how to provision the device for Sprint networks. ...
How to Set Up a TransPort with a Gobi for use with Verizon
Category: Configuration, Installation, Troubleshooting
Gobi Verizon Provisioning Overview This document is intended for Digi TransPort units with Gobi modules using the Verizon network.  The purpose is to quickly walk you through running the Gobi Carrier Wizard, and how to provision the device f...
Extracting the debug.txt file from a Digi TransPort or Sarian Router
Category: Troubleshooting, Miscellaneous
The debug.txt file is useful for troubleshooting a variety of issues with Digi TransPort and Sarian branded routers.  There are a several methods available for extracting the debug.txt file, below are some common examples. FTP Client Using...
How to Determine the Cellular module used in the Digi Transport Router Based on the Part Number
Category: Troubleshooting, Hardware, Configuration
TransPort part numbers contain a 2-character code specifying the radio module type, and the part number (SKU) is printed on the label on the underside of the router.   In general, TransPort SKUs have this format: xxxx-NNxx-xxx-xx ..where N...
How to reset Digi Transport back to factory settings
Category: Configuration, Hardware, Troubleshooting, Installation
There is a reset button on the underside of most routers, holding this button in for 5 seconds will perform a factory reset on the router. When the reset is initiated in this manner, the LEDs on the front of the router will flash to indicate a reset ...
How to Recover a Digi TransPort Using FlashWriter
Category: Hardware, Troubleshooting
Recommendations It is recommended that a switch be used between the PC that will be uploading the files to the TransPort and the TransPort itself. Issues may occur in the file transfer and/or IP addressing if a switch is not used, and the process ...
Ethernet Port Does Not Work on Digi TransPort
Category: Troubleshooting
Having an issue in which your TransPort WR21 2-port, WR44, etc., does not respond on an Ethernet port?  Check to see whether Port Isolation is enabled.  You may need to be in Hub mode.  To understand what "Port Isolation" and "Hub Mode...
How to Install RealPort in Red Hat or CentOS 6
Category: Installation
First ensure the following package dependencies are installed on your system: make, rpm-build, bash, gcc, glibc-devel, kernel-devel, kernel-headers, ncurses-devel, perl, and tcsh. The kernel-devel and kernel-headers packages must match your run...
What is the pinout for connecting the RJ45 port from a Digi TransPort to a Cisco or Juniper RJ45 console port?
Category: None
Cable pinout for connecting RJ45 Digi TransPort RS232 port to a Cisco or Juniper RJ45 RS232 serial port: Digi RJ45       Cisco/Juniper RJ45 ========     ============== RTS 1        ...
How to obtain a serial trace from a Digi TransPort router.
Category: Troubleshooting
The following steps outline how to obtain a trace from a Digi TransPort serial port: From the web interface of the Digi TransPort unit select:  Management-Analyser> Settings   -Enable Analyser  Use the check box to enab...
How to force the Digi TransPort to synchronize with the NTP/SNTP time servers
Category: Miscellaneous
The following command can be used to synchronize the time with pre-defined NTP/SNTP servers immediately.  This should be run from the router CLI prompt with administrative privileges.  sntp 0 now
What is the maximum USB storage recognized by Digi TransPort routers?
Category: Miscellaneous, Hardware
Digi TransPort products support USB devices formatted with FAT 16 and FAT 32.  If using FAT 32, 32GB is the largest partition recognized.
How to obtain DEBUG output on TransPort routers through an SSH client
Category: Troubleshooting
Debug output is usually obtained through the serial port (ASY0) or via telnet on the router (not SSH) The options are: "DEBUG 0"   ->   ASY0 "DEBUG 1"   ->   ASY1 "DEBUG T" ...
How To Extract the .ALL Digi TransPort File Using FlashWriter
Category: Miscellaneous, Configuration
A Digi TransPort .ALL file is a copy of the Digi TransPort’s full image including all configuration files, firmware files,and any files on the Digi TransPort flash filesystem. These files can be used to re-image a Digi TransPort. See http://www...
How To Configure the Digi TransPort Firewall to Allow Alternate SSH and Other Management Ports for External Access
Category: Miscellaneous, Configuration
With the standard rule in place, which allows SSH, you may see several external connection attempts in the Event log similar to the following:     15:58:28, 15 May 2014,GP socket connected: -> ###.###.###.###:5286 Fo...
How to use a Digi TransPort as an SSH Client from the Command Line
Category: Configuration, Miscellaneous
The Digi TransPort routers firmware embed an SSH client which allows you to establish an SSH connection to another device from the command line of the router. The command implemented to use the SSH client is : sshc When logged in on the Digi Tr...
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