Home > Support > Knowledge Base

Knowledge Base

Configuration: 37 result(s) found
Installation: 22 result(s) found
Hardware: 12 result(s) found
Miscellaneous: 25 result(s) found
Troubleshooting: 30 result(s) found


There are 55 search results for ""
Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
How to install and use Wireshark (Ethereal) for Ethernet Packet Sniffing
Category: Installation, Miscellaneous, Troubleshooting
Wireshark Installation and Usage This document was put together to assist in the installation and usage of an Ethernet packet sniffing utility called Wireshark. To install Wireshark you will need to go to http://www.wireshark.org/download.html ...
What is the programming code that I use for Sprint Provisioning?
Category: Configuration, Installation, Troubleshooting
This somewhat depends on the CDMA module installed in the Digi device. Normally the programming code (or MSL) to use is six zeros (000000). For re-provisioning on devices with Gobi modules you may need the 6-digit MSL provided by Sprint. Te...
Device Discovery Troubleshooting Tips
Category: Installation, Troubleshooting
INTRODUCTION This document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, WiEM, WiSP -S modules running Plug n' Play firmware...
Using Internet Explorer FTP to copy files to a Digi TransPort or Sarian-branded router
Category: Configuration, Hardware, Miscellaneous
Using Internet Explorer FTP to copy files to a Digi TransPort or Sarian-branded router Connect to the Digi TransPort or Sarian-branded router using DUN to the special number 123 and enter username and password Open Internet Explorer and access th...
What is the maximum # of Wi-Fi connections which can be simultaneously connected to a Digi TransPort WR41-V2, WR44 or DR64?
Category: Configuration, Hardware, Installation, Miscellaneous, Troubleshooting
The max number of connected clients for all of these TransPorts is 63. This is a function of the HW encryption engine and number of keys that can be stored.
I have a TransPort with the optional GPS receiver. How can I retrieve GPS information from the GPS receiver in my TransPort WR41 or WR44?
Category: Configuration, Hardware, Installation, Miscellaneous, Troubleshooting
There are several methods of retrieving GSP information. You may wish to review section 5.30 of the Digi TransPort User Guide. You can obtain from this link: http://ftp1.digi.com/support/documentation/transport/assets/guides/RM_1_reference-manual.p...
I need to Telnet to my Digi network-connected product. Where do I get Telnet and how can I capture the output of my Telnet session?
Category: Configuration
Why Telnet to the CommandLine Interface (CLI)? While the Web User Interface (WebUI) of Digi network products is a convenient configuration interface, it typically only covers the most common options. The CLI on the other hand allows access to ...
How to upgrade the firmware on a Digi TransPort router using Flashwriter
Category: Configuration
This article explains how to upgrade the firmware on a Digi TransPort or Sarian router using Flashwriter. Please note that upgrading the firmware using Flashwriter will erase any existing configuration files on the router. 1) Download and insta...
How to upgrade the firmware on a Digi TransPort router using FTP
Category: Configuration
This article explains how to upgrade the firmware on a Digi TransPort or Sarian router using an FTP client. Upgrading the firmware by FTP will allow any existing configuration files on the router to be retained. 1) Obtain the latest firmware zi...
How to upgrade the firmware on a Digi TransPort router using the Web interface
Category: Configuration
This article explains how to upgrade the firmware on a Digi TransPort router using the Web interface. It applies only to Digi TransPort firmware versions 5.149 and later that include this option in the Web interface. Upgrading the firmware via the...
How to upgrade the firmware on a Digi TransPort router using a USB flash drive
Category: Configuration
This article explains how to upgrade the firmware on a Digi TransPort or Sarian router using a USB flash drive. There are two different methods available: Method A is simpler, but will erase any existing configuration files on the router. Me...
I need a secure (encrypted) connection from my mobile device. How do I configure a TransPort router as a L2TP/IPsec VPN responder for Apple devices such as the iPhone; iPad or Android devices such as smart phones; or tablets?
Category: Configuration, Installation, Troubleshooting
TransPort routers can be configured as a VPN server for mobile devices (Apple iOS & Android), using IPsec to create a secure connection to your router.  This article will detail the steps needed to configure a L2TP/IPsec VPN using Pre-S...
How do I access TransPort router SNMP statistics without any SNMP software?
Category: Installation, Miscellaneous, Troubleshooting
To view a list of MIB values (such as byte counters) for a TransPort router, execute this command from the CLI (Serial, telnet or SSH): at\mibs this will output a very long list. If the buffer in your terminal emulator is configured large en...
Why don't some TransPort router PPP interface settings take effect immediately?
Category: Configuration, Installation, Miscellaneous, Troubleshooting
When configuring TransPort routers, you may need to change a parameter on an active PPP interface (ADSL or Cellular).  However, after making the change, you may notice that the parameter change appears to have made no difference.  This...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
How to upgrade the firmware on a Digi TransPort router
Category: Configuration
There are five main methods by which new firmware can be loaded onto Digi TransPort or Sarian routers: Digi Device Cloud (DC)Web interface, FlashWriter, S/FTP and USB flash drive. 1. Digi Device Cloud After setting up your account on DC and con...
RealPort Troubleshooting for Microsoft Windows
Category: Installation, Troubleshooting
The Digi RealPort driver, sometimes called COM port re-director, installs one or more serial ports of various Digi network-attached devices as COM port numbers in Microsoft Windows Operating Systems.  This KB article is intended to help ...
Digi TransPort OSPF configuration file syntax 
Category: Configuration, Installation
DESCRIPTION      OSPF on TransPort routers implements the Open Shortest Path First protocol      version 2 as described in RFC 2328.  The following text is from the OpenBSD      man...
Digi TransPort BGP configuration file syntax
Category: Configuration, Installation
DESCRIPTION      BGP on TransPort routers implements the Border Gateway Protocol version 4 as      described in RFC 4271. The following text is from the OpenBSD man page for      bgpd.co...
Getting Device Cloud Connected: Configuring a Digi TransPort router for Device Cloud connectivity - Web User Interface (WebUI) method
Category: Configuration
Changing a Gateway's Device Cloud Remote Configuration settings from the Device Cloud: The easiest way to change the Device Cloud configuration of a Device Cloud capable Gateway is from the Device Cloud Web interface Properties...
Firewall concerns for outbound Gateway connections to the Device Cloud --> What to do if everything checks out but your Gateway still shows up as "Disconnected"...
Category: Configuration, Troubleshooting
Prerequisites:   This article assumes you've already read through and tried the steps in these two knowledgebase articles: 1. How do I migrate my Digi product to a different Device Cloud server? 2. HOW TO: Configure an...
When adding my Digi Transport product with a single serial port in Linux RealPort, four tty devices are created.
Category: Troubleshooting, Miscellaneous, Configuration, Installation
This is due to the built in external serial ports and the internal serial ports on the USB bus which are used for the serial interfaces with the cellular radio.  In addition, there are"virtual" serial ports which can be used for support older pr...
How to Configure a Juniper NetScreen to TransPort VPN
Category: Configuration, Troubleshooting
Overview  This document is intended for Digi Transport units.  The purpose is to quickly walk you through setting up a VPN tunnel to a Juniper Netscreen.  In general, phase 1 and phase 2 settings, for each end, need to match. ...
How to identify a Digi TransPort WR series router from its part number (SKU)
Category: Hardware, Miscellaneous, Installation, Troubleshooting, Configuration
The part number (known as a SKU http://en.wikipedia.org/wiki/Stock-keeping_unit) of a Digi TransPort router has a modular format. This knowledgebase article explains how to identify the hardware and software configuration of a TransPort WR series ...
How to configure a Digi TransPort router to stream the event log and analyser trace to a USB flash drive
Category: Configuration, Miscellaneous, Troubleshooting, Hardware, Installation
The event log and analyser trace are powerful tools for troubleshooting problems with Digi TransPort routers, or the networks that they are connected to. These logs can become overwritten quite quickly though, so it is not always easy to capture logs...
How to Set Up a TransPort with a Gobi for use with AT&T
Category: Configuration, Installation, Troubleshooting
Gobi AT&T Mobile Settings Overview This document will quickly walk you through running the Gobi Carrier Wizard, how to setup the device for AT&T networks.  This could also be used for a guide for other GSM networks. CAUTION: Installa...
How to Set Up a TransPort with a Gobi for use with Sprint
Category: Configuration, Installation, Troubleshooting
Gobi Sprint Provisioning Overview This document is intended for Gobi Transport units over the Sprint network.  The purpose is to quickly walk you through running the Gobi Carrier Wizard, how to provision the device for Sprint networks. ...
How to Set Up a TransPort with a Gobi for use with Verizon
Category: Configuration, Installation, Troubleshooting
Gobi Verizon Provisioning Overview This document is intended for Digi TransPort units with Gobi modules using the Verizon network.  The purpose is to quickly walk you through running the Gobi Carrier Wizard, and how to provision the device f...
Performing Serial Loopback Testing with Digi TransPort Products
Category: Troubleshooting
Steps to perform serial loopback testing with Digi TransPort devices to check the integrity of the serial port: 1.  Insert a loopback plug into the serial port.   Loopback plug pin-outs: RS-232 DB-25 Loop Back connector plug c...
Extracting the debug.txt file from a Digi TransPort or Sarian Router
Category: Troubleshooting, Miscellaneous
The debug.txt file is useful for troubleshooting a variety of issues with Digi TransPort and Sarian branded routers.  There are a several methods available for extracting the debug.txt file, below are some common examples. FTP Client Using...
How to preserve the Source Port Number When Passing Through the Digi TransPort Router
Category: Miscellaneous, Configuration
By default source port numbers are randomly assigned by the router.  Certain applications require that the source port number remain unchanged.  The following firewall rules example will allow preservation of the source port: Be sure...
How to Preserve Passwords on Digi TransPort Units for Backup and Restoration of  the Configuration
Category: Miscellaneous
When backing up the configuration for the Digi TransPort units, be sure the config.da0 is backed up and contains the desired passwords prior to restoring the file.  The pwds.da0 file will be overwritten when the config.da0 is copied and the Save...
How to Determine the Cellular module used in the Digi Transport Router Based on the Part Number
Category: Troubleshooting, Hardware, Configuration
TransPort part numbers contain a 2-character code specifying the radio module type, and the part number (SKU) is printed on the label on the underside of the router.   In general, TransPort SKUs have this format: xxxx-NNxx-xxx-xx ..where N...
How to reset Digi Transport back to factory settings
Category: Configuration, Hardware, Troubleshooting, Installation
Why do a factory reset on my Digi TransPort? In some cases, it can be needed a factory reset on a TransPort, for example if a change saved in the configuration is causing some problems.   How can I do it?   To reset Digi TransPort bac...
How to Configure Port Forwarding with Digi TransPort Routers
Category: Configuration
1) Log into the Web User Interface (WebUI), and navigate to Configuration – Network > Interfaces > Mobile. 2) Expand the Mobile Settings section, and change the Enable NAT on this interface to the IP address and Port option, as shown i...
How to Recover a Digi TransPort Using FlashWriter
Category: Hardware, Troubleshooting
Recommendations It is recommended that a switch be used between the PC that will be uploading the files to the TransPort and the TransPort itself. Issues may occur in the file transfer and/or IP addressing if a switch is not used, and the process ...
Digi TransPort Events and Alarms
Category: Troubleshooting, Configuration
Event Handler The Event Handler is responsible for: * Logging messages into the Event Log * Sending Alarms via Email, SMS or SNMP traps when certain events occur (events must be logged in the Event Log in order to be sent via an Alarm) A ...
Ethernet Port Does Not Work on Digi TransPort
Category: Troubleshooting
Having an issue in which your TransPort WR21 2-port, WR44, etc., does not respond on an Ethernet port?  Check to see whether Port Isolation is enabled.  You may need to be in Hub mode.  To understand what "Port Isolation" and "Hub Mode...
How to Install RealPort in Red Hat or CentOS 6
Category: Installation
First ensure the following package dependencies are installed on your system: make, rpm-build, bash, gcc, glibc-devel, kernel-devel, kernel-headers, ncurses-devel, perl, and tcsh. The kernel-devel and kernel-headers packages must match your run...
Capturing a DSL Trace with Digi TransPort 
Category: Troubleshooting, Miscellaneous
Login to the Web Interface and navigate to Management> Analyser > Settings. Change the Maximum packet capture size to 1500 bytes. Change the Log size to 180 Kbytes. Check the box under DSL PVC Sources for PVC 0. Check the bo...
How to Clear CDMA Provisioning on Transports with Gobi
Category: Miscellaneous, Configuration
If you ever need to reset or change an account, the provisioning in the modem might need to be cleared. For example, if the cellular provider changes an account from Vision or Datalink to Command Center, the current provisioning in the modem has to b...
Digi TransPort FTP Port Forwarding
Category: Configuration
The following instructions describe how to configure the Digi TransPort’s VPN settings:    1) Log into the Web User Interface (WebUI), and navigate to Configuration – Network > Interfaces > Mobile.    2)...
What is the pinout for connecting the RJ45 port from a Digi TransPort to a Cisco or Juniper RJ45 console port?
Category: None
Cable pinout for connecting RJ45 Digi TransPort RS232 port to a Cisco or Juniper RJ45 RS232 serial port: Digi RJ45       Cisco/Juniper RJ45 ========     ============== RTS 1        ...
How to obtain a serial trace from a Digi TransPort router.
Category: Troubleshooting
The following steps outline how to obtain a trace from a Digi TransPort serial port: From the web interface of the Digi TransPort unit select:  Management-Analyser> Settings   -Enable Analyser  Use the check box to enab...
How to force the Digi TransPort to synchronize with the NTP/SNTP time servers
Category: Miscellaneous
The following command can be used to synchronize the time with pre-defined NTP/SNTP servers immediately.  This should be run from the router CLI prompt with administrative privileges.  sntp 0 now
What is the maximum USB storage recognized by Digi TransPort routers?
Category: Miscellaneous, Hardware
Digi TransPort products support USB devices formatted with FAT 16 and FAT 32.  If using FAT 32, 32GB is the largest partition recognized.
How to obtain DEBUG output on TransPort routers through an SSH client
Category: Troubleshooting
Debug output is usually obtained through the serial port (ASY0) or via telnet on the router (not SSH) The options are: "DEBUG 0"   ->   ASY0 "DEBUG 1"   ->   ASY1 "DEBUG T" ...
How To Extract the .ALL Digi TransPort File Using FlashWriter
Category: Miscellaneous, Configuration
A Digi TransPort .ALL file is a copy of the Digi TransPort’s full image including all configuration files, firmware files,and any files on the Digi TransPort flash filesystem. These files can be used to re-image a Digi TransPort. See http://www...
How To Configure the Digi TransPort Firewall to Allow Alternate SSH and Other Management Ports for External Access
Category: Miscellaneous, Configuration
With the standard rule in place, which allows SSH, you may see several external connection attempts in the Event log similar to the following:     15:58:28, 15 May 2014,GP socket connected: -> ###.###.###.###:5286 Fo...
Digi TransPort Primary and Secondary Antenna Recommendations for 3G and 4G
Category: Hardware, Miscellaneous
Digi TransPort 3G routers (with the exception of the WR11 model) use the Primary antenna on send and receive frequencies; while the Secondary (or AUX) antenna is receive only. So, while we strongly recommend using both antennas, if only one antenna i...
How to set an event in eventlog to see the signal strength of the mobile interface in TransPort?
Category: Configuration, Troubleshooting, Miscellaneous
To set an event in the event log for the signal strength of the mobile interface (when inserted with SIM card) navigate as shown below Configuration--> Network--> Interface--> Mobile--> Advanced Under " create a signal streng...
How to use a Digi TransPort as an SSH Client from the Command Line
Category: Configuration, Miscellaneous
The Digi TransPort routers firmware embed an SSH client which allows you to establish an SSH connection to another device from the command line of the router. The command implemented to use the SSH client is : sshc When logged in on the Digi Tr...
HOW TO: Upload and Run Python Scripts on Digi TransPort Routers
Category: Configuration, Miscellaneous
Upload and Run a Python Script on TransPort routers   1) Upload the script on the TransPort via WEB GUI In the WEB GUI, browse to Administration-File management > File editor, click in the Filename field (where there is "--edit...
Digi International Security Notice Vulnerability "GHOST"
Category: Installation, Miscellaneous, Troubleshooting
Digi International Security Notice CVE-2015-0235 March 6th, 2015 Overview A critical security vulnerability, reported as CVE-2015-0235,nicknamed “GHOST,” was discovered by Qualys. The vulnerability affects the GetHostbyNa...
Contact a Digi expert and get started today! CONTACT US

Desktop Site