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Troubleshooting: 15 result(s) found

 

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Where can I locate Legacy drivers?
Category: Miscellaneous, Configuration, Hardware, Installation, Troubleshooting
Please visit the following page ftp://digiftp.digi.com/support_archive
Use of content from Digi manuals
Category: Miscellaneous
Content from Digi manuals may be used by our OEM customers in their own documentation subject to the following conditions: Clearly state: "Parts of this manual are used by permission of Digi, Inc." Submit a copy of the...
Zigbee Layer Acks: How can I be sure that my zigbee end device got data from my Python application?
Category: Miscellaneous, Troubleshooting
This article explains how to configure a Python application''s socket connection so that it waits to hear back from the zigbee end device before proceeding. This is opposed to normal behavior, which is simply sending the data down to the zigbee layer...
Why do some of my XBee Network devices say "unspecified" under Product Type, but others have the correct Product Type listed?
Category: Configuration, Hardware
The "Product Type" column on the Configuration > XBee Network and Administration > System Information > XBee Network pages of the ConnectPort X gateways WebUI is a user-configurable field which can be used to help identify various device typ...
What values can I use in XCTU for the DD (Device Type Identifier) parameter?
Category: Configuration, Hardware
The XBee / XBee-PRO DD parameter is the Device Type Identifier field. The DD field is a 4-byte hex string, consisting of an upper and lower word, which when put together result in a meaningful designation such as "RS-232 Adapter" or "X8 Gateway". Th...
Configuring and Troubleshooting a Digi Connect or ConnectPort for Connection to the Device Cloud
Category: Configuration, Troubleshooting
  This document discusses how to setup your Digi Connect or ConnectPort product to connect to the Device Cloud Platform.  This document assumes the user has set up the IP address of their Digi product, is familiar with, and has acces...
I need to Telnet to my Digi network-connected product. Where do I get Telnet and how can I capture the output of my Telnet session?
Category: Configuration
Why Telnet to the CommandLine Interface (CLI)? While the Web User Interface (WebUI) of Digi network products is a convenient configuration interface, it typically only covers the most common options. The CLI on the other hand allows access to ...
When Running a Digi ESP Application as Remote a Reboot Timeout Error is Seen
Category: Troubleshooting
After uploading project files, a reboot is sent, and the ESP checks every 2 seconds whether the device is connected again. The maximum time to wait for the reconnection is the reboot timeout (60 seconds by default), if the device is not reachable aft...
Device Cloud RCI Example for Changing Settings on Device Cloud Connected Devices
Category: Miscellaneous
Device Cloud RCI calls can be issued from the Web Services Console under your Device Cloud account to make setting changes on multiple units connected to the Device Cloud  for batch processing .  The following examp...
How do I delete the Device Cloud server cookie downloaded by my browser?
Category: Troubleshooting
Overview:  We are committed to continual improvement of the customer experience when using Device Cloud.  A potential side-effect of an update to Device Cloud however, is that if the Device Cloud User Interface (aka Device Cloud U...
How to find out the date code and manufacturing location information of Digi Products.
Category: Configuration, Hardware, Installation, Miscellaneous
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand.  The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in these examples the 26th week of 2012. Thailand M...
Unable to login to the Device Cloud
Category: Troubleshooting, Miscellaneous
Due to regular scheduled maintanence or unplanned outages, iDigi may not be accessible.  The following URL will show the current status of each iDigi server, along with statistics and history: http://status.etherios.com
When viewing the Smart Energy Network Tree or In Home Display, multiple errors are seen in the Debug Console
Category: Troubleshooting
If a Smart Energy node is powered off while viewing the Network Tree or In Home Display screens in digi-se.appspot.com, an error will be generated every 10 seconds where the application is trying to communicate with the unavailable node.  Th...
How do I extract metering data from the Device Cloud for local storage, custom presentations or custom reports?
Category: Configuration, Miscellaneous
The Device Cloud Programming Guide shows several examples of how to extract and manipulate data from  the Device Cloud and contains Smart Energy specific API's: Device Cloud Programming Guide
Can other ports be used to connect to the Device Cloud, other than 3197 and 3199?
Category: Miscellaneous
Currently the 3197 (TCP) and 3199 (SSL) are are the only 2 valid ports accepted by the Device Cloud. The port used is determined by whether your gateway Device Cloud connection is configured for secure SSL (3199) or TCP (3197).  &...
What security policy is used by the Device Cloud?
Category: Miscellaneous
The Device Cloud security policy is based upon a control matrix developed to support the standards set forth by the National Institute of Standards and Technology (NIST), ISO/IEC 27002, North American Electric Reliability Corporation - Critical Infra...
How can I check the current status of the Device Cloud server?
Category: Troubleshooting, Miscellaneous
The following URL will display currrent and historical status for each of the iDigi cloud servers: Device Cloud Status This will show outages, maintenance and performance metrics.
Device Cloud Migration Guide:  How do I migrate my gateway to a different Device Cloud server?
Category: Configuration, Hardware, Troubleshooting
Introduction Digi makes a number of different products capable of connecting to the Device Cloud , from hardware products to those which are purely software.  Unfortunately, not all of these devices have the...
Getting Device Cloud Connected:  Configuring Digi Connect and ConnectPort Gateways for Device Cloudconnection - Web User Interface (WebUI) method
Category: Configuration
Changing a Gateway's Device Cloud Remote Configuration settings from the Device Cloud: The easiest way to change the Device Cloud configuration of supported Gateway is from the Device Cloud UI Properties page of a Gateway which is already&nbs...
Firewall concerns for outbound Gateway connections to the Device Cloud --> What to do if everything checks out but your Gateway still shows up as "Disconnected"...
Category: Configuration, Troubleshooting
Prerequisites:   This article assumes you've already read through and tried the steps in these two knowledgebase articles: 1. How do I migrate my Digi product to a different Device Cloud server? 2. HOW TO: Configure an...
Device Cloud Accounts: Developer Edition and Subscribed Edition Protocols
Category: Miscellaneous, Troubleshooting
In order to provide the most available and secure platform to our Device Cloud users, we have a number of protocols in place for both free and subscriber accounts to safeguard against "rogue" devices which may affect service. Some of these protocols ...
Known issue with the ConnectPort X2e ZB/SE connection into Device Cloud after a Device Cloud update
Category: Troubleshooting
ConnectPort CP-X2e models with firmware version 3.0.6.x (CP-X2e SE) or 3.0.7.x  (CP-X2e ZB) and earlier have a known issue re-connecting to Device Cloud after a Device Cloud update.   If you have a CP-X2e Gateway with the ...
Adding/Removing a User to Your Device Cloud Account
Category: Installation
Adding a user to your account Note that only users that are assigned the Administrator role can create, edit or remove other users.   There must always be at least one user with an Administrator role within a customer account. To ad...
Gathering Information for Tech Support for Device Cloud Issues with ConnectPort X2e 3G
Category: Configuration, Installation, Troubleshooting
When encountering a Device Cloud issue with a ConnectPort X2e 3G unit, Digi Technical Support will require the following information. Screen Shots of the following WebUI pages: Home Configuration > Ethernet Network  ...
List of Device Cloud Disconnect Definitions
Category: Troubleshooting
List of Device Cloud Disconnect Definitions Reason Given Explanation * There was a disconnect reason recorded but its become "stale" so set to this instead of e...
HOW TO:  Run Smart Energy Framework RPC commands from Device Cloud by Etherios Web Services
Category: Configuration
Introduction: The ConnectPort Smart Energy Gateways (CP-X2 SE, CP-X2e SE, CP-X4 SE IA) and the ERT/Ethernet Gateway all use a python application called the Smart Energy Framework (aka SEF or SE Framework).  While the Gateway's OS type, Python...
Example for creating a Device Cloud Task - Upload Python File
Category: Configuration, Miscellaneous
The following example shows how to create a task on Digi's Device Cloud to upload a Python file to a device connected to the Device Cloud. Login to your Device Cloud account and select Device Manager > Schedules > New Schedule.   Clo...
How to perform Reboot on an Android device running Etherios Cloud Connector?
Category: Configuration, Installation, Troubleshooting
Etherios Cloud Connector can be downloaded from Play Store and installed onto any Android device. All features of Device cloud on a device is available with an exception on *reboot*. In general an Android phone cannot be rebooted fr...
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