Changing a Gateway's Device Cloud Remote Configuration settings from Device Cloud:
The easiest way to change theDevice Cloud configuration of a supported Gateway is from the Device Cloud UI Properties page of a Gateway which is already connected to a Device Cloud server.
Since you're reading this article, you'd probably like to know how to configure your supported Gateway through its built-in Web User Interface (WebUI). Keep in mind that not all Device Cloud-capable products have a built-in Web UI, so if it seems you have a Gateway which falls in this category, you may want to look here for a better answer instead.
Changing your ConnectPort X2e Gateway's Device Cloud settings from the WebUI:
In order to access the built-in WebUI of your ConnectPort X2e Gateway, you first need to know the Local IP address of the Gateway. Often you can check your Internet Router's admin page to see which IP address the Ethernet (or Wi-Fi) MAC of the Gateway is using, or if needed, use the Digi Device Discovery Tool for Windows. If you run the Device Discovery Tool and see a "no devices found" message, and you've verified your Gateway is both powered on and has a solid Link LED present, you may want to check this article for additional Digi Device Discovery Troubleshooting Tips.
NOTE: The ConnectPort X2e SE model (only) does not have the WebUI enabled by default. In order to access the WebUI of this model, the Button on the front of the case must be pressed, which will enable the Gateway's WebUI for a 5-minute window.
Assuming you've discovered the Local (LAN) IP address of your ConnectPort X2e (and pushed the Button on the CP-X2e SE when applicable), you can open the CP-X2e's WebUI by entering the Local IP address of the Gateway as the url in your Web Browser, or if you used the Device Discovery Tool to find your Gateway, by highlighting the Gateway in the Device Discovery Tool's device list, then clicking "Open web interface" on the left.
Once looking at the Web User Interface of your ConnectPort X2e Gateway, the configuration steps to get Device Cloud Connected are pretty straightforward....
1. Open the Configuration -->Device Cloud Connectivity link on the CP-X2e ZB WebUI, or Configuration --> and either Ethernet or Wireless Network, depending on which of the two network interfaces your Gateway uses to connect to the Device Cloud server (example: If your CP-X2e Eth/Wi-Fi Gateway uses the Wi-Fi connection to connect to your IP Network, use Confuguration --> Wireless Network. It should look similar to one of the following examples:
Example: ConnectPort X2e ZB Ethernet/Wi-FiWebUI Configuration --> iDigi Connectivity page
Example: ConnectPort X2e SE Ethernet WebUI Configuration --> Ethernet Network page
Example: ConnectPort X2e SE Ethernet/Wi-Fi WebUI Configuration --> Wireless Network page
2. On the appropriate WebUI Configuration page for your Gateway, copy the url of the desired Device Cloud server to the right of the (CP-X2e ZB) "iDigi Configuration --> iDigi Server Name" or (CP-X2e SE) "[Ethernet/Wireless] Network --> iDigi Service Configuration - Server Address" field (the example shows the url for the US Device Cloud (my.idigi.com will route to login.etherios.com) - change accordingly if wanting your Gateway to connect to a different Cloud server).
3. Apply the changes when the configuration is complete.
4. Reboot the Gateway from Administration --> Reboot, as shown in the example below:
Example: ConnectPort X2e ZB WebUI Administration --> Reboot page
If your Gateway is still showing as Disconnected on login.etherios.com or login.etherios.co.uk, please take a look at this article.
In Closure: If all went well, your Gateway should now be "Connected" on the Device Cloud server you just configured in Step 2. If this isn't the case, reboot your Gateway, wait a few minutes, then check again. If this still isn't working, you may need to contact Digi Technical Support for assistance.