Home > Support > Knowledge Base > Knowledge Base Article

After provisioning a Smart Energy Gateway on the UK instance of the Device Cloud by Etherios, an error is seen when attempting to add a Smart Energy gateway to Smartlee: Unable to Locate Gateway

Please ensure the gateway is connected to the USA Device Cloud instance as Smartlee will not recognize gateways provisioned on the UK Device Cloud instance.
Contact a Digi expert and get started today! CONTACT US