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Extracting the debug.txt file from a Digi TransPort or Sarian Router

The debug.txt file is useful for troubleshooting a variety of issues with Digi TransPort and Sarian branded routers.  There are a several methods available for extracting the debug.txt file, below are some common examples.

FTP Client

Using an FTP client, such as, Filezilla make an FTP connection to the router and “drag” the debug.txt file to 
the PC.

FTP Using Firefox

Using Firefox, make an FTP connection to the router by typing the IP address of the router prefixed with: ftp://

For example: ftp://10.1.208.1

Enter the login details for the router and click “OK




 Right click the “debug.txt” file then “Save Link AS”

FTP Using Internet Explorer

From Internet Explorer, make an FTP connection to the router by typing the IP address of the router prefixed with: ftp://

For example: ftp://10.1.208.1

Enter the login details for the router and click “OK”




Right click the debug.txt file then “Save target As”



HTTP (Web Browser) Method

Browse to the router’s IP address, login using an administrative username and password.  
Then navigate to:

Administration - File Management > FLASH Directory




Right click on “debug.txt” and click “Save Target As”



NOTE: In other browsers the menu may be slightly different, for example with Firefox uses
“Save Link As”

Using "Execute A Command" Method

Browse to the router’s IP address, login using an administrative username and password.  
Then navigate to:

Administration - Execute a command


And enter the following command:

type debug.txt

Click “Execute”

Using Microsoft Windows Telnet

NOTE:
The debug.txt file is quite large so it may be necessary to increase the scroll back buffer in 
telnet to make it large enough to capture the full file.

Click on the C:\ icon and select “Properties”.  Next click “Layout” and set the Screen Buffer Size Height to its maximum.  Click “OK”




Next, Telnet to the router’s IP address:



Enter the username and password when prompted.  Once connected issue the command:  "type debug.txt



There will be a large amount of output scrolling on the screen which may take several seconds.  The command is complete once [ENDCFG] is seen.  

To copy the file, right-click on the page and select “Mark” from the drop-down menu:




Select the contents by right-clicking on the page and selecting “Select All” from the drop-down menu:



Copy the contents, by right-clicking and selecting "Copy":



Open up “Notepad” and select “Paste” and save the contents.

Sending the File to Digi Technical Support

Upload or send the file as an attachment to Digi Technical Support for analysis:

Web Eservice:   http://mydigi.force.com/customers
Email: tech.support@digi.com




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