Home > Support > Knowledge Base > Knowledge Base Article

Configuring Static IP Address and Network Parameters with Digi ConnectPort X2e SE Smart Energy Gateways


When you connect an Ethernet or Wi-Fi Digi Smart Energy gateway to your LAN, it first tries to acquire an IP address from a router with an enabled DHCP_server on your network. If successful at acquiring the IP address, it pulls in the default gateway and DNS server addresses at the same time if possible. The default gateway address is what tells the gateway how to reach the internet. Most home network routers are automatically configured to serve up IP addresses using DHCP by default.
 
If you don’t have a router on your network or the DHCP server is turned off, there is the ability to configure the IP address and required network information manually.

The ConnectPort X2e SE gateway for Smart Energy does not have the Web Interface enabled by default. However, if you push the little button on the corner of the face plate.  You have about 10 seconds from the time you press the reset button to open the web interface, after which it becomes inaccessible again.   After the button is pushed, you can navigate to the IP address of the gateway using your web browser.

If you do not know the IP address of the gateway or you do not have one assigned via DHCP, the Device Discovery Tool for Windows can be used to find the ConnectPort X2e SE:

Device Discovery for Windows

If there are problems discovering the Digi Gateway, please refer to the following troubleshooting guide:

http://www.digi.com/support/kbase/kbaseresultdetl?id=1035

Once the gateway is discovered, select the “Open web interface” option, to see the temporary Web Interface, which is similar to the following:




The solid green Network Connectivity Status and the check marks in each of the boxes below indicate a successful connection with the Device Cloud.

Static IP Configuration (Ethernet and WiFi Interfaces):

To configure a static IP address on the Ethernet (or WiFi) interface, select the Ethernet Network (or Wireless Network once associated with the WiFi Access Point) menu options to the left and fill in the desired network settings as shown in the example below:




Once filled in for your specific network, be sure and click Apply and Reboot the gateway for the changes to take effect.


Troubleshooting

Network

Color and blink pattern Ethernet Wi-Fi Cellular
OFF No Ethernet detected. No Wi-Fi AP or Ad-Hoc networks detected. No cellular network detected.
Blinking yellow, slow Ethernet interface identified; waiting for link. Wi-Fi AP or Ad-Hoc network detected. Connecting to Wi-Fi. Waiting for association. Cellular network(s) detected. Registering on cellular network.
Blinking yellow, fast Connected to Ethernet. Establishing LAN connection. Waiting for IP address. Connected to Wi-Fi. Establishing LAN connection. Waiting for IP address. Registered on cellular network. Establishing WAN connection. Waiting for IP address.
Solid yellow An IP address has been assigned to the gateway. Connected to LAN. Waiting for Device Cloud service to take control, and for DNS resolution of server chosen by Device Cloud. An IP address has been assigned to the gateway. Connected to LAN. Waiting for Device Cloud service to take control, and for DNS resolution of server chosen by Device Cloud. An IP address has been assigned to the gateway. Connected to WAN. Waiting for Device Cloud service to take control, and for DNS resolution of server chosen by Device Cloud.
Alternating between yellow and green

The gateway cannot connect to Device Cloud. The two most common reasons for this state are:

  • The gateway cannot connect to a DNS server to resolve the Device Cloud server address. See below for instructions.
  • The gateway cannot connect to an NTP time server to get the correct time. See below for instructions.
Blinking green, slow Verifying Internet connection. Waiting for network connection to the chosen server.
Blinking green, fast Connected to Internet. Establishing Device Cloud connection. Waiting for protocol level “connection” with Device Cloud server, which might include authentication.
Solid green Gateway is connected to Device Cloud server.




Contact a Digi expert and get started today! CONTACT US

Desktop Site