The XBee LED indicates the status of the connection of the XBee RF module in the ConnectPort X2e SE to a Smart Energy wireless network.
At initial startup, if you are not deploying your device in a Smart Energy network, this LED and its states have no meaning.
Once you have deployed your ConnectPort X2e SE in Smart Energy network, the behavior of the XBee LED varies depending on whether the ConnectPort X2e SE acts as a coordinator or a router.
For information on changing the ConnectPort X2e SE from a coordinator to a router, see:
Holding the button for ten seconds returns the device to factory defaults.
1. XBee and network LEDs remain dark during the initial bootof the device. All diagnosis related to these LEDs must be done after the device has been running for at least 60 seconds.
2. For devices with both Ethernet and Wi-Fi interfaces, ayellow Network LED will communicate information about Ethernet if there is a physical link detected on the Ethernet. Connectivity to Device Cloud over any interface (a green Network LED) always overrides any yellow Network LED indication.
The ConnectPort X2e SE requires a DNS server to resolve the Device Cloud server IP address. Normally the device receives the DNS server information automatically from the DHCP server on your Internet router, but ifyour router does not provide the information, you may need to set it manually.When this error occurs, the system log will display the following message:
Error resolving 'fully qualified domain name': No address associated with nodename (EAI_NODATA)
The device usually gets the DNS server from the DHCP server. If aDNS server is not supplied from your DHCP server, usually because it is not configured to supply it, the ConnectPort X2e will use the default Google Public DNS server (address 18.104.22.168). If use of this default DNS server is not desired,a DNS server can be configured manually using the Web interface or Device Cloud's Device Manager interface.
It is most effective to fix the DHCP server to provide the correct networking parameters to the device. Otherwise, the device's network configuration can be set manually.
The ConnectPort X2e SE requires access to an NTP server to set its date and time. Normally the device receives the date and time automatically from the Device Cloud server.
For NTP to operate correctly, UDP port 123 needs to be open.
When using a firewall to filter outbound traffic, the ConnectPort X2e SE requires these network ports to be open for proper operation:
Some common causes for the ConnectPort X2e SE Cellular device failing to provision include: