Home > Support > Knowledge Base > Knowledge Base Article

Extra Carriage Return or Line Feed When Using PuTTY

Problem:

When accessing a system console using a PortServer or Digi One product, two prompts are seen. Where is the extra CR/LF coming from?

Cause:

PuTTY settings for terminal emulation and sessions need to be adjusted.

Solution:

Verify the "Implicit CR in every LF" is not check marked under the PuTTY Terminal emulation settings and only the "Auto wrap mode initially on" is selected. Also, select the "Raw" protocol under the Session settings.
Contact a Digi expert and get started today! CONTACT US