Where Will The Internet Of Things Take Service Design?

Digi International
October 25, 2012

On Tuesday, October 9th, Fjord presented the “Where Will The Internet Of Things Take Service Design” event in New York, co-hosted with IxDA. The evening brought together a packed house of guests ready to explore how the Internet of Things will influence and shape important areas for service design like the future of content, retail, payments and health.

Moderated by Fast Company’s Cliff Kuang, the panelists included:

Steven Dean, Partner, Prehype. Adjunct Faculty, ITP.
Rob Faludi, Collaborative Strategy Leader, R&D, Digi International. Professor, ITP/SVA.
Scher Foord, Executive Director, Design, Condé Nast Technology.
Tim Queenan, Director of Strategy, Google Creative Lab.
Rachel Ramoni, Executive Director, SMART, Harvard Medical School.
Jacob Styburski, VP Customer Experience, Enterprise Growth, American Express.

Some of the highlights and key themes of the evening:

  • The Internet of Things is here, and will become more ubiquitous and invisible.
  • Good service design will continue to humanize the technology and the data around us, making its complexity disappear into the background.
  • Given that, our panelists agreed that it’s high time to kill the term “Internet of Things.” What’s important is to create an “Internet of Things People Want,” that should eventually evolve into the “Internet of Things People Expect.”
  • To make this a reality, designers must create a shared language that allows for collaboration across the companies, industries, and individuals creating the services of tomorrow.

You can find more details and photos of the event here. Have a question or comment about how the Internet of Things and service design? Let us know in the comments section below or on Twitter, we’d love to hear what you think.