FAQs

Digi Honeycomb is a fully-automated, subscription-based food monitoring service that helps QSRs and grocery stores reduce costs, verify compliance and maintain the integrity of your inventory. Find out more about Digi Honeycomb below.

Why should I automate food temperature monitoring?

Manual food temperature monitoring in QSRs is often unreliable due to the inconsistent and inaccurate methods of logging, reporting and storing data. Oftentimes there are gaps and errors in the temperature records, or they are simply fabricated. Manual data collection is also time-consuming*, and can take key employees away from their primary job duties. Poor monitoring can lead to excessive food spoilage and waste, or worse, a health safety event and the resulting loss of revenue and brand reputation.

Automated food temperature monitoring takes the burden off store employees by automatically verifying and maintaining the control and integrity of inventory in onsite storage and when being prepared and presented to customers. Automated monitoring is conducted on a consistent and reliable basis – and sends out alerts when temperatures fall out of range so that immediate corrective actions can be taken to maintain food safety. Data logs are securely saved and backed-up to the Cloud for long-term storage and are readily available for FDA and HAACP compliance reporting.

*In 2016, Digi Honeycomb partnered with an international franchise QSR chain to conduct pilots throughout corporate-owned stores. An average of 81 minutes per day was saved using an automated system as compared to manual methods for collecting food temperature.

Will I have to buy Digi Honeycomb food temperature monitoring equipment?

No. Digi Honeycomb is an end-to-end subscription-based service that requires no up-front equipment to purchase. Pay only a monthly fee (plus an initial set-up charge) for access to Digi monitoring hardware installed throughout the store for both mobile and desktop food temperature monitoring and management applications.

Will I need any special equipment or knowledge to use the Digi Honeycomb automated monitoring system?

Nothing more than an in-store WiFi connection, along with a Bluetooth 4.0 enabled tablet, Android or iOS device to download applications from Google Play or the iTunes App Store.

You will only need the following information:

  • Access to the store Wi-Fi network and the password
  • A Bluetooth® 4.0 enabled tablet or smartphone and the ability to install the Digi Honeycomb application
    • Username and password of the tablet, specifically for installation of the mobile application
  • Any network firewalls
    • Digi Honeycomb uses port 80

What is the communication range of the sensors and how often do they need to be calibrated?

  • Communication Range: 300 feet line of site
  • Sensors do not require calibration and are certified by the National Institute of Standards and Technology (NIST) certified to within +/- .5° F

What is the sensor temperature range that can be monitored?

  • Sensor Temperature Range: -40° F to +212° F (-20° C to + 60 ° C)

What wireless technology does the Digi Honeycomb system use?

Digi Honeycomb uses the following wireless technology:

  • Wireless Standard: 802.11b/g/n
  • IP Address: obtained from DHCP server
  • Security Protocol: 802.11i (WEP, WPA1-TKIP, WPA1-AES, WPA2-AES, WPA2-TKIP, WPA2-Mixed)
  • Communication Direction: outbound, no inbound
  • Outgoing Network Destinations:
    • www.novotrace.com (port 80)
    • www.bn-gateway.com (port 80)
  • Bluetooth 4.0 or newer

Is my data safe and backed up?

Yes. All recorded data from the Digi Honeycomb system is saved to the Cloud for long-term, secure storage and backed-up regularly. The data belongs to the customer and is not shared or sold in any way to third parties.

What happens if my facility loses power?

When food temperatures fall out of range, for any reason, automated alerts will be sent via email to key employees so that they can take immediate corrective action. In the event of a power outage, Digi Honeycomb will continue to collect a rolling three days of temperature data to help employees more readily assess spoilage issues. Additionally, temperature alerts are configurable to best suit the business practices of the store.

How do I report Digi Honeycomb system data?

Digi Honeycomb has a variety of reports:

  • System Alerts: food temperature is out of range over the preconfigured time period (usually ten minutes)
  • SensorPoint Audits: the temperature of devices at a specific time
  • Weekly Audits: one a.m. and one p.m. reading, per day, for one week on all SensorPoints
  • Temperature History: status of SensorPoints for a specified timeframe
  • SensorPoint Graphing: visual graphs of individual SensorPoint data depict when temperatures were within range and when they were out of range, for up to two weeks’ time so that users can view larger scale trends

How does the Digi Honeycomb system work?

  • The sensors collect ambient temperature while the probes take instant temperature readings
  • The devices collect real-time data and transmit via Bluetooth low energy to the Digi Honeycomb gateway
  • The gateway then sends the collected data to the Digi Honeycomb web application for storage and exception alerts

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It’s time to automate your manual food temperature
monitoring with Digi Honeycomb.

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