Companies to provide Salesforce customers the ability to scale their customer service operations by delivering relevant knowledge to agents and customers
Chicago, IL and Quebec City, Canada
– June 2, 2015 - Etherios
, a professional services firm and Salesforce Platinum Partner focused on delivering cloud-based service excellence solutions, and Coveo
, a unified predictive search solution designed to span enterprise IT ecosystems, today announced a strategic alliance to deliver Coveo for Salesforce Service Cloud and Communities Editions.
Coveo for Salesforce applications help customer service organizations to scale operations by upskilling agents and customers at every point of work. Coveo connects information from across a company’s IT ecosystem of record and delivers the knowledge that matters to customers and agents in context. Coveo for Salesforce - Communities Edition
helps customers solve their own cases by proactively offering case-resolving knowledge suggestions, and Coveo for Salesforce - Service Cloud Edition
allows customer support agents to upskill as they engage customers by injecting case-resolving content and experts into the Salesforce UI as they work.
Etherios provides customers with consulting and implementation services in the areas of Sales, Customer Service, Field Service and IoT. Founded in 2008, Etherios has offices in Chicago, Dallas and San Francisco to serve a global customer base. Etherios capabilities span operational strategy, business process, technical design and implementation expertise.
“Coveo for Salesforce is a natural fit for our customer base. The ability to bring together and contextualize information across disparate systems to the fingertips of customer support agents or directly to customers within Salesforce Communities has immense value. Having Coveo simply helps customers or customer support agents resolve issues faster,” said Tarun Patel, vice president at Etherios.
“We are delighted to work with Etherios,” said Eric Courville, senior director, business development and strategic alliances at Coveo. “Etherios is a leading Salesforce consulting firm and system integrator. This alliance allows Coveo to combine our advanced enterprise search apps with Etherios’ knowledge and expertise in customer engagement to deliver value-added solutions to thousands of additional Salesforce customers.”
Coveo is on a mission to transform business by improving people’s skills, knowledge, and proficiency with Search. Coveo Search Apps unleash the power of fragmented, disparate information from across the enterprise IT ecosystem at every point-of-work. Recognized as the Most Visionary Leader in Enterprise Search by Gartner, Coveo enterprise search allows companies to create high performance contact centers, cultivate company-wide collaboration, and succeed at self-service. With the search industry’s highest security standards, broadest connectivity and greatest relevance control and configurability, Coveo removes complexity to make search work, quickly and effectively. Coveo partners with some of the world’s largest enterprise technology ecosystems, such as Salesforce, where contextual insights from outside the platform are critical to delivering a unified experience for their customers. For more information, please visit www.coveo.com
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Etherios is a division of Digi International (DGII), a publicly traded company, with more than 600 employees in locations across North America, Europe and Asia serving a global customer base. We have delivered over 700 implementations with a 9.8/10 customer satisfaction rating for our customers in the areas of Sales, Customer Service, Field Service and IoT. Etherios is a Platinum Cloud Alliance Partner of Salesforce and two-time winner of the Salesforce Innovator of the Year Award. For more information, visit www.etherios.com
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