Etherios' Service Excellence Solution leverages Salesforce's social, mobile, cloud and data science technologiesto transform manufacturers from product-centric to customer-centric organizations
CHICAGO, April 8, 2015 -- Etherios, a division of Digi International (NASDAQ: DGII
), today announced the release of its Service Excellence Solution-a Salesforce Fullforce Solution for Manufacturers.
The Service Excellence Solution helps manufacturers manage their customers' experience after the point-of-sale, with special emphasis on customer service, field service, self-service and connected product functions. This proven solution can provide fast and predictable deployments for manufacturers, empowering them to connect with their customers in entirely new ways.
"We are seeing more businesses and consumers that are keeping their aging equipment longer, which in turn is driving more demand for customer service and field service to maintain this equipment," said Will Wu, Vice President of Etherios. "Manufacturers moving to this customer-centric approach are seeing increases in customer loyalty, which translates to higher customer retention and purchase rates for additional products or services."
"We are thrilled that Etherios has been recognized as a Salesforce Fullforce Solution partner to transform how companies connect with their customers in manufacturing," said Kori O'Brien, vice president, global alliances and industry solutions, Salesforce. "We work closely with Salesforce Fullforce Solution partners to ensure our customers benefit from Etherios' industry expertise with Salesforce's Customer Success Platform."
The Etherios Service Excellence Solution is built on the Salesforce1 Platform and improves:
Easily manage all of your customer interactions with the Salesforce Service Cloud.
Customer and Distributor Collaboration:
Develop online communities for your distributors and customers. Provide key information online with up-to-date information delivering an exceptional self-service experience.
Manage work orders and assign the right technician to the job based on location and skill set.
Warranty and Contract Management:
Provide real-time insight into the warranty status of your customers' products to ensure you are providing the right level of service.
Order and Inventory Insight:
Integrate ERP information, such as order and inventory data, into the Salesforce Platform to get a 360 degree view of your customer.
Connected Products / Internet of Things (IoT):
Transform your product and machine data in the aftermarket into actionable information that your employees can use to better service your customers.
To learn more, register for the upcoming joint webinar on April 14th, 2015 hosted by Salesforce and Etherios, Transform Your Manufacturing Organization From Product-Centric to Customer-Centric.
REGISTER NOW (Click here to register)
Etherios is a division of Digi International (DGII), a publicly traded company, with more than 600 employees in locations across North America, Europe and Asia serving a global customer base. We have delivered over 700 implementations with a 9.8/10 customer satisfaction rating for our customers in the areas of Sales, Customer Service, Field Service and IoT. Etherios is a Platinum Cloud Alliance Partner of Salesforce and two-time winner of the Salesforce Innovator of the Year Award. For more information, visit www.etherios.com
Salesforce Fullforce Solutions
Salesforce Fullforce Solutions are systems integrator or consulting partner offerings recognized for their specialization in priority Salesforce industries and other key solution areas. Fullforce Solution partners have demonstrated expertise and receive Salesforce go-to-market support, executive sponsorship and guidance as part of the Salesforce Partner Program.
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