No remote hubs found
The “No remote hubs found” message appearing on the left side of the AnywhereUSB Remote Hub Configuration Utility indicates that the host computer is unable to discover any AnywhereUSB devices on the network.
This message appears when firewall software blocks the port used for device discovery. Try the following:
- For firewall software, either disable it or add an exception for the port.
- Check for a link light on the AnywhereUSB Ethernet port. If the link light is not lit, connect all of the AnywhereUSB devices to switches using network cables.
- Connect the AnywhereUSB device directly to the host computer.
- First generation AnywhereUSB/5: You must use a crossover network cable to connect first generation AnywhereUSB/5 devices to the host computer.
- Second generation AnywhereUSB devices: Use the auto-sensing network interface on the second generation AnywhereUSB models to connect to the host computer,
- If the host computer has multiple network interfaces, disable the network interfaces that are not on the same network as the AnywhereUSB device. Then close and re-launch the AnywhereUSB Remote Hub Configuration Utility.
- By default, the AnywhereUSB Remote Hub Configuration Utility only searches the local subnet for AnywhereUSB devices. If the AnywhereUSB device is on a different subnet, you must configure the AnywhereUSB Remote Hub Configuration Utility to look on the other subnet:
- Use the Device Discovery Utility to determine the AnywhereUSB device IP settings (for all models except the first generation AnywhereUSB/5).
- In the AnywhereUSB Remote Hub Configuration Utility, click Edit / Discovery List and either add the AnywhereUSB IP address or add the other subnet in question, such as192.168.1.255.
- Some anti-virus software might block the connection. You can either temporarily disable it or add an exception for the AnywhereUSB Remote Hub Configuration Utility executable:
- For 32-bit operating systems, allow AwUsbCfg.exe.
- For 64-bit operating systems, allow AwUsbCfg64.exe.
- For first generation AnywhereUSB/5 devices: If the System Status LED is solid orange and all five port LEDs are off, the device is configured with the DHCP client enabled and is unable to obtain an IP address. Perform a factory reset. See the AnywhereUSB factory reset feature Knowledge Base article.