Add a device to Digi Remote Manager

To remotely manage Connect Tank and get sensor data, you need to create a Remote Manager account and add your Connect Tank device to your account.

Note To serve our customers most effectively, Digi International Inc. is consolidating its cloud services, Digi Device Cloud and Digi Remote Manager®, under the Remote Manager name. This phased process does not affect device functionality or the functionality of the web services and other features. However, you will find instances of both Device Cloud and Digi Remote Manager in some documentation, firmware, and user interfaces.

Note If you purchased Digi Bundled Services, the following steps were completed for you. You can skip this section.

To add a device to Remote Manager:

  1. Sign in to your Remote Manager account:
    • If you need to create an account, go to Remote Manager at remotemanager.digi.com, click Sign up, and complete the form to create your account.
    • If you already have an account, go to Remote Manager at remotemanager.digi.com and sign in with your user name and password.
  2. Locate the 15-digit device IMEI number on the Connect Tank label.
  3. Click Device Management > Devices.
  4. Click Add Devices. The Add Devices dialog appears.
    You cannot use the Discover button to discover Connect Tank devices automatically because the devices are not available on the local network.
  5. From the Add Devices drop-down menu, select IMEI, and enter the number.
  6. Click Add to add the device.
  7. Click OK to close the Add Devices dialog. The device appears in the Device Management list.

Note If the device does not display in the Device Management list, you can wake Connect Tank to force a connection with Remote Manager and update the data. For instructions, see Update the firmware using the CLI.

  1. Click Refresh if the device data does not appear on its own after a short period of time.
    Device data appears after the first time it communicates with Remote Manager.