Enable Virtual COM port (VCP) on the driver

On Windows 10 computers, if XCTU does not see the devices you have attached to a PC, you may need to enable VCP on the USB driver.

To enable VCP:

1. Click the Search button.
2. Type Device Manager to search for it.
3. Click Universal Serial Bus controllers.
4. If it displays more than one USB controller, unplug the XBee Cellular Modem and plug it back in to make sure you choose the correct one.
5. Right-click the USB controller and select Properties; a dialog displays.
6. Select the Advanced tab.
7. Check Load VCP.
8. Click OK.
9. Unplug the board and plug it back in.