Determine the Account owner

The account owner is the main system administrator for your Remote Manager customer account. When you create your trial customer account, the account owner is the first user record you create, and also the first user that can log in and add additional users to your Remote Manager account.

The account owner is assigned the administrator role by default, and can perform all functions and use all of the features in Remote Manager. In addition, only the account owner has billing authority for the account. The account owner can:

• Increase or decrease the device limit for an account
• Upgrade the account edition
• Add subscriptions
• Add or remove bundles and features for the account

When you enter the account owner information, you are required to enter a person's name and email address, as well as a user name for the account. Be aware that the account owner may not be a particular person, but a role within your organization. You may want to choose a user name that reflects a Remote Manager role rather than an actual person. Note that you cannot change the user name for a user after an account has been created. The name and email assigned to a user can be changed if needed.

To determine the account owner for your customer account, click Security > Users and then sort the users by the Registered column. Generally, the user with the oldest registration date and time is the account owner.

You cannot delete the user account that is designated as the account owner. If you try to delete the account owner, an error message appears and the deletion process is canceled.

The account owner is assigned the administrator role by default. You can change the user role assigned to the account owner; however, there must be at least one administrator for each customer account.