Use the ping command to troubleshoot network connections

Use the ping command troubleshoot connectivity problems.

Ping to check internet connection

To check your internet connection:

  1. Select the device in Remote Manager and click Actions > Open Console, or log into the IX14 local command line as a user with full Admin access rights.

    Depending on your device configuration, you may be presented with an Access selection menu. Type admin to access the Admin CLI.

  2. At the Admin CLI prompt, type the ping command followed by the host name or IP address of the server to be pinged:
    > ping 8.8.8.8
    PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
    64 bytes from 8.8.8.8: icmp_seq=1 ttl=54 time=11.1 ms
    64 bytes from 8.8.8.8: icmp_seq=2 ttl=54 time=10.8 ms
    64 bytes from 8.8.8.8: icmp_seq=3 ttl=54 time=10.7 ms
    ...
    >
  3. Type exit to exit the Admin CLI.

    Depending on your device configuration, you may be presented with an Access selection menu. Type quit to disconnect from the device.

Stop ping commands

To stop pings when the number of pings to send (the count parameter) has been set to a high value, enter Ctrl+C.