Digi EX12 Quick start

Note Devices manufactured with firmware version 20.2.x or greater are configured by default to use the Digi Remote Manager for cloud-based central device management. For information about configuring the device to use aView for central management instead, see Configure the device to use aView for central management.

Quick start using the Digi Remote Manager mobile app

After connecting your hardware and powering up, you can use the Digi Remote Manager mobile app to quickly install your EX12 into your Digi Remote Manager account.

Here's how:

If you already have a Digi Remote Manager account:

  1. Download the Digi Remote Manager mobile app from the App Store (iPhone) or Google Play (Android).
  2. Click Log in or Sign Up and log in to your account.
  3. From the menu, select Install a device with a QR or bar code and scan the installation QR code on the label.
  4. Follow the prompts to complete your EX12 registration.

If you need to sign up for a Digi Remote Manager account:

  1. Click here to create a new account. You'll receive an email with login instructions.
  2. On your smartphone or tablet, download the Digi Remote Manager mobile app from the App Store (iPhone) or Google Play (Android).
  3. Open the Digi Remote Manager mobile app, click Log in and log into your new account.
  4. From the menu, select Install a device with a QR or bar code and scan the installation QR code on the label.
  5. Follow the prompts to complete your EX12 registration.

Step 1: What's in the box

Item Description

EX12 unit

Cellular antennas (2)

Power supply

Temporary battery pack

Ethernet cables:

  • 1 x 18 inch
  • 1 x 156 inch
Passive power-over-Ethernet injector

Mounting bracket

Ceiling rail clips, narrow (2)

Ceiling rail clips, wide (2)
Screws (2)
Drywall anchors (2)
Zipties (2)

Step 2: Connect

  1. Insert SIM

    Insert your activated SIM (2FF) card(s) provided by your cellular carrier into the device. You should hear a click sound when each SIM is completely inserted.

  2. Attach cellular antennas

    Attach all included antennas. Securely tighten each antenna using the barrel connector at the base of the antenna.

  3. Connect DC power.

  4. Wait until a cellular connection has been established.

    When connecting for the first time, it could take several minutes for the EX12 device to connect to the cellular network while it attempts to determine the APN required for the connection.

    • Verify that the LTE LED on the front of the EX12 shows either green or blue (solid or flashing) for proper operation.
    • Verify that the signal strength indicator on the front of the EX12 shows 2 or more bars.

    Note If your SIM card has an APN that is not recognized by the EX12 device, skip this step and configure the APN following the procedure at Configure cellular modem APNs.

  5. If you intend to configure Ethernet WAN access at this time, use an Ethernet cable to connect the EX12's 2/WAN port to a hub with access to the Internet.
  6. Use an Ethernet cable to connect the EX12 1/PoE port to your PC.

Step 3: Configure

  1. On the PC connected to the EX12, open a browser and go to http://192.168.210.1.
  2. Log into the EX12:

    User name: Use the default user name: admin.

    Password: Use the unique password printed on the bottom label of the device (or the printed label included in the package).

    When you first log into the WebUI or the command line, you must change the password for the admin user. See Change the default password for the admin user for instructions.

    Devices that connect to Digi aView for cloud management may have a different password for the default user, based on the aView configuration profile used by the device. Devices with firmware prior to release 20.2.x are configured to connect to aView by default.

    To connect to the local Web UI in this case, you must either know the password from the aView configuration profile, or you must disconnect from aView and reset the device to factory defaults.

    To disconnect from aView and reset the device:

    1. Remove any SIM and WAN connections to prevent the device from connecting to aView after resetting to factory defaults.
    2. Follow the instructions at Reset the device to factory defaults to reset the device to factory defaults.
    3. Log into the local Web UI by using the default username and password.
    4. Prior to inserting a SIM or connecting to a WAN connection, disable central management or configure the device to connect to Digi Remote Manager, as described in Configure Digi Remote Manager.