Digi Remote Manager support

Digi Remote Manager is a hosted remote configuration and management system that allows you to remotely manage a large number of devices. Remote Manager includes a web-based interface that you can use to perform device operations, such as viewing and changing device configurations and performing firmware updates. Remote Manager servers also provide a data storage facility. The Digi Remote Manager is the default cloud-based management system, and is enabled by default.

To use Remote Manager, you must set up a Remote Manager account. To set up a Remote Manager account and learn more about Digi Remote Manager, go to http://www.digi.com/products/cloud/digi-remote-manager.

To learn more about Remote Manager features and functions, see the Digi Remote Manager User Guide.

Certificate-based enhanced security

Beginning with firmware version 22.2.9.x, the default URL for the device's Remote Manager connection is edp12.devicecloud.com. This URL is required to utilize the client-side certificate support. Prior to release 22.2.9.x, the default URL was my.devicecloud.com.

• If your Digi device is configured to use a non-default URL to connect to Remote Manager, updating the firmware will not change your configuration. However, if you erase the device's configuration, the Remote Manager URL will change to the default of edp12.devicecloud.com.

• If you perform a factory reset by pressing the ERASE twice, the client-side certificate will be erased and you must use the Remote Manager interface to reset the certificate. Select the device in Remote Manager and select Actions > Reset Device Certificate.

• The certificate that is provided to the client by Remote Manager is signed by a specific certificate authority, and the device is expecting that same certificate authority. If your IT infrastructure uses its own certificate-based authentication, this might cause the device to interpret the certificate provided by Remote Manager as being from an incorrect certificate authority. If this is the case, you need to include an exception to allow edp12.devicecloud.com to authenticate using its own certificate.

The new URL of edp12.devicecloud.com is for device communication only. Use https://remotemanager.digi.com for user interaction with remote manager.

Firewall issues

To utilize the certificate-based security, you may need to open a port through your firewall for egress connectivity to edp12.devicecloud.com. TCP port 3199 is used for communication with Remote Manager.