Configure your device for Digi Remote Manager support

By default, your EX12 device is configured to use for central management.

Additional configuration options

These additional configuration settings are not typically configured, but you can set them as needed:

Disable the Digi Remote Manager connection if it is not required. You can also configure an alternate cloud-based central management application.
Change the reconnection timer.
The non-cellular keepalive timeout.
The cellular keepalive timeout.
The keepalive count before the Remote Manager connection is dropped.
SMS support.
HTTP proxy server support.

To configure your device's Digi Remote Manager support:

 Web

Log into Digi Remote Manager, or log into the local Web UI as a user with full Admin access rights.
Access the device configuration:
Remote Manager:
1. Locate your device as described in Use Digi Remote Manager to view and manage your device.
2. Click the Device ID.
3. Click Settings.
4. Click to expand Config.
Local Web UI:
1. On the menu, click System. Under Configuration, click Device Configuration.
  The Configuration window is displayed.
Click Central management.
The Central management configuration window is displayed.
Digi Remote Manager support is enabled by default. To disable, toggle off Enable central management.
For Service, select Digi Remote Manager.
(Optional) For Management server, type the URL for the central management server.
The default varies depending on firmware versions:
- Firmware version 22.2.9.x and newer, the default is the edp12.devicecloud.com. This server is for device-connectivity only, and uses enhanced security through certificate-based communication. See Digi Remote Manager support for further infomation.
- Firmware prior to version 22.2.9.x, the default is the Digi Remote Manager server, https://remotemanager.digi.com.
(Optional) For Management port, type the destination port for the remote cloud services connection. The default is 3199.
Firmware server should normally be left at the default location.
(Optional) For Speedtest server, type the name or IP address of the server to use to test the speed of the device's internet connection(s).
(Optional) For Retry interval, type the amount of time that the EX12 device should wait before reattempting to connect to remote cloud services after being disconnected. The default is 30 seconds.
Allowed values are any number of hours, minutes, or seconds, and take the format number{h|m|s}.
For example, to set Retry interval to ten minutes, enter 10m or 600s.
(Optional) For Keep-alive interval, type the amount of time that the EX12 device should wait between sending keep-alive messages to remote cloud services when using a non-cellular interface. The default is 60 seconds.
Allowed values are any number of hours, minutes, or seconds, and take the format number{h|m|s}.
For example, to set Keep-alive interval to ten minutes, enter 10m or 600s.
(Optional) For Cellular keep-alive interval, type the amount of time that the EX12 device should wait between sending keep-alive messages to remote cloud services when using a cellular interface. The default is 290 seconds.
Allowed values are any number of hours, minutes, or seconds, and take the format number{h|m|s}.
For example, to set Cellular keep-alive interval to ten minutes, enter 10m or 600s.
(Optional) For Allowed keep-alive misses, type the number of allowed keep-alive misses. The default is 3.
Enable watchdog is used to monitor the connection to remote cloud services. If the connection is down, you can configure the device to restart the connection, or to reboot. The watchdog is enabled by default.
If Enable watchdog is enabled:
1. (Optional) For Restart Timeout, type the amount of time to wait before restarting the connection to the remote cloud services, once the connection is down.
  Allowed values are any number of hours, minutes, or seconds, and take the format number{h|m|s}.
  For example, to set Restart Timeout to ten minutes, enter 10m or 600s.
  The minimum value is 30 minutes and the maximum is 48 hours. If not set, this option is disabled. The default is 30 minutes.
2. (Optional) For Reboot Timeout, type the amount of time to wait before rebooting the device, once the connection to the remote cloud servicesis down. By default, this option is not set, which means that the option is disabled.
  Allowed values are any number of hours, minutes, or seconds, and take the format number{h|m|s}.
  For example, to set Reboot Timeout to ten minutes, enter 10m or 600s.
  The minimum value is 30 minutes and the maximum is 48 hours. If not set, this option is disabled. The default is disabled.
(Optional) Enable Locally authenticate CLI to require a login and password to authenticate the user from the remote cloud services CLI. If disabled, no login prompt will be presented and the user will be logged in as admin. The default is disabled.
(Optional) Configure the EX12 device to communicate with remote cloud services by using SMS:
1. Click to expand Short message service.
2. Enable SMS messaging.
3. For Destination phone number, type the phone number for the remote cloud services:
  - Within the US: 12029823370
  - International: 447537431797
4. (Optional) Type the Service identifier.
(Optional) Configure the EX12 device to communicate with remote cloud services via one of two methods: Pinhole or Proxy server.
If using the Pinhole method, refer to the following
If using the Proxy server method:
1. Click to expand HTTP Proxy.
2. Enable the use of an HTTP proxy server.
3. For Server, type the hostname of the HTTP proxy server.
4. For Port, type or select the port number on the HTTP proxy server that the device should connect to. The default is 2138.
Click Apply to save the configuration and apply the change.

 Command line

Select the device in Remote Manager and click Actions > Open Console, or log into the EX12 local command line as a user with full Admin access rights.
Depending on your device configuration, you may be presented with an Access selection menu. Type admin to access the Admin CLI.
At the command line, type config to enter configuration mode:
```
> config
(config)>
```
Digi Remote Manager support is enabled by default. To disable Remote Manager support:
```
(config)> cloud enable false
(config)> 
```
(Optional) Set the URL for the central management server.
```
(config)> cloud drm drm_url url
(config)>
```
The default varies depending on firmware versions:
- Firmware version 22.2.9.x and newer, the default is the edp12.devicecloud.com. This server is for device-connectivity only, and uses enhanced security through certificate-based communication. See Digi Remote Manager support for further infomation.
- Firmware prior to version 22.2.9.x, the default is the Digi Remote Manager server, https://remotemanager.digi.com.
(Optional) Set the amount of time that the EX12 device should wait before reattempting to connect to the remote cloud services after being disconnected. The minimum value is ten seconds. The default is 30 seconds.
```
(config)> cloud drm retry_interval value
```
where value is any number of hours, minutes, or seconds, and takes the format number{h|m|s}.
For example, to set the retry interval to ten minutes, enter either 10m or 600s:
```
(config)> cloud drm retry_interval 600s
(config)> 
```
(Optional) Set the amount of time that the EX12 device should wait between sending keep-alive messages to the Digi Remote Manager when using a non-cellular interface. Allowed values are from 30 seconds to two hours. The default is 60 seconds.
```
(config)> cloud drm keep_alive value
(config)>
```
where value is any number of hours, minutes, or seconds, and takes the format number{h|m|s}.
For example, to set the keep-alive interval to ten minutes, enter either 10m or 600s:
```
(config)> cloud drm keep_alive 600s
(config)> 
```
(Optional) Set the amount of time that the EX12 device should wait between sending keep-alive messages to the Digi Remote Manager when using a cellular interface. Allowed values are from 30 seconds to two hours. The default is 290 seconds.
```
(config)> cloud drm cellular_keep_alive value
(config)>
```
where value is any number of hours, minutes, or seconds, and takes the format number{h|m|s}.
For example, to set the cellular keep-alive interval to ten minutes, enter either 10m or 600s:
```
(config)> cloud drm cellular_keep_alive 600s
(config)> 
```
Set the number of allowed keep-alive misses. Allowed values are any integer between 2 and 64. The default is 3.
```
(config)> cloud drm keep_alive_misses integer
(config)>
```
The watchdog is used to monitor the connection to remote cloud services. If the connection is down, you can configure the device to restart the connection, or to reboot. The watchdog is enabled by default. To disable:
```
(config)> cloud drm watchdog false
(config)>
```
If watchdog is enabled:
1. (Optional) Set the amount of time to wait before restarting the connection to the remote cloud services, once the connection is down.
  where value is any number of hours, minutes, or seconds, and takes the format number{h|m|s}.
  For example, to set restart_timeout to ten minutes, enter either 10m or 600s:
```
(config)> cloud drm restart_timeout 600s
(config)> 
```
  The minimum value is 30 minutes and the maximum is 48 hours. If not set, this option is disabled. The default is 30 minutes.
2. (Optional) Set the amount of time to wait before rebooting the device, once the connection to the remote cloud servicesis down. By default, this option is not set, which means that the option is disabled.
  where value is any number of hours, minutes, or seconds, and takes the format number{h|m|s}.
  For example, to set reboot_timeout to ten minutes, enter either 10m or 600s:
```
(config)> cloud drm reboot_timeout 600s
(config)> 
```
  The minimum value is 30 minutes and the maximum is 48 hours. If not set, this option is disabled. The default is disabled.
firmware_url should normally be left at the default location. To change:
```
(config)> cloud drm firmware_url url
(config)>
```
(Optional) Set the hostname or IP address of the speedtest server. The default is speedtest.accns.com.
```
(config)> cloud drm speedtest_server name
(config)>
```
(Optional) Determine whether to require a login and password to authenticate the user from the remote cloud services CLI:
```
(config)> cloud drm cli_local_auth true
(config)>
```
If set to false, no login prompt will be presented and the user will be logged in as admin. The default is false.
(Optional) Configure the EX12 device to communicate with remote cloud services by using SMS:
1. Enable SMS messaging:
```
(config)> cloud drm sms enable true
(config)>
```
2. Set the phone number for Digi Remote Manager:
```
(config)> cloud drm sms destination value
(config)>
```
  where value is either:
  - Within the US: 12029823370
  - International: 447537431797
3. (Optional) Set the service identifier:
```
(config)> cloud drm sms sercice_id id
(config)>
```
(Optional) Configure the EX12 device to communicate with remote cloud services by using an HTTP proxy server:
1. Enable the use of an HTTP proxy server:
```
(config)> cloud drm proxy enable true
(config)>
```
2. Set the hostname of the proxy server:
```
(config)> cloud drm proxy host hostname
(config)>
```
3. (Optional) Set the port number on the proxy server that the device should connect to. The default is 2138.
```
(config)> cloud drm proxy port integer
(config)>
```
Save the configuration and apply the change
```
(config)> save
Configuration saved.
>
```
Type exit to exit the Admin CLI.
Depending on your device configuration, you may be presented with an Access selection menu. Type quit to disconnect from the device.