Unregistered Client ID

The message "Invalid Client ID" displays when the client ID is not registered with the Hub, and a connection between the Hub and the PC cannot be established.

The client ID is a unique identifier assigned to a user account the first time a user logs in to a computer and opens the AnywhereUSB Manager. The client ID is associated with the login credentials for the user currently logged on to the computer.

Note For more information about the client ID, see Client ID overview.

Problem: Client ID has not been added to the Hub

The client ID has not been added to the list of client IDs for the Hub.

Resolution

Add the client ID, which creates a certificate for the client ID.

• You can add a client ID to the Hub during the AnywhereUSB Manager installation process. See Client ID overview.
• You can manually add a client ID to the client list for the Hub. See Manually add a client ID.

Problem: Initial connection

A red X displays next to a Hub name during the initial connection of the hardware to your PC. This is expected, and is a security feature.

For an example, see Step 7: Verify initial connection.

Resolution

The Hub administrator needs to allow each new client ID to connect to the Hub by adding the client ID to the client list. See Manually add a client ID.