Mercy Health Partners, Muskegon, MI
Contact: Pharmacy Information Systems Coordinator
Digi Smart Solutions Sites & Equipment
3 Hospitals, 215 Digi Smart Guards
Why did you buy the Digi Smart Solutions program?
Mercy Health Muskegon carefully considered four temperature monitoring systems before we settled on Digi Smart Solutions. We identified the Digi Smart Solutions temperature monitoring system as being superior to the other temperature monitoring systems evaluated in the areas of ease of use, expandability and, overall look and feel. We have since discovered the magnificent customer support offered.
How has it helped you with compliance issues?
The Joint Commission on Accreditation of Healthcare Organizations, JCAHO, had cited our organization for the past two decades for not having a better temperature monitoring system in place. Since we have installed the Digi Smart Solutions temperature monitoring system when JCAHO asks how we monitor temperatures in our facilities, we tell them “Digi Smart Solutions” and the surveyors move on to the next question.
What part of the program has been most valuable to you?
It would be impossible to identify just one part of the program to cite. The portability of the equipment and ease of installation, the configurability of the alerts, the reporting system for alerts received and customer support are all high on our list.
How has Digi saved you time, money and improved product/patient safety?
Our staff used to spend a significant portion of the day maintaining paper temperature logs. The recording of temperatures was not always completed to the satisfaction of the surveyors. The completed logs were often misplaced and not available to the surveyors. With Digi Smart Solutions we can ignore temperature monitoring until an actual alert is received.
In the past, we have had to destroy a significant amount of medications either because we did not realize the temperature was out of range or because we could not determine the length of time the temperatures had been out of range. With Digi Smart Solutions we know immediately when a temperature goes out of range and we can correct the temperature issue as it is occurring. We have not been forced to discard any medications since the installation of Digi Smart Solutions.